Yealink VC110 Manual

ii
Copyright © 2015 YEALINK NETWORK TECHNOLOGY
Copyright © 2015 Yealink Network Technology CO., LTD. All rights reserved. No parts of this
publication may be reproduced or transmitted in any form or by any means, electronic or
mechanical, photocopying, recording, or otherwise, for any purpose, without the express written
permission of Yealink Network Technology CO., LTD. Under the law, reproducing includes
translating into another language or format.
When this publication is made available via the media, Yealink Network Technology CO., LTD.
gives its consent to downloading and printing copies of the content provided in this file for
private use only and not for redistribution. No parts of this publication may be subject to
alteration, modification or commercial use. Yealink Network Technology CO., LTD. will not be
liable for any damages arising from use of an illegally modified or altered publication.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE
SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND
RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED
WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL
RESPONSIBILITY FOR THEIR USE OF PRODUCTS.
YEALINK NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink Network Technology
CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance, or use of this guide.
Hereby, Yealink Network Technology CO., LTD. declares that this phone is in conformity
with the essential requirements and other relevant provisions of the CE, FCC.
This device is marked with the CE mark in compliance with EC Directives 2006/95/EC and 2004/108/EC.
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired
operation.

Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experience radio/TV technician for help.
To avoid potential effects on the environment and human health as a result of the presence
of hazardous substances in electrical and electronic equipment, end users of electrical and
electronic equipment should understand the meaning of the crossed-out wheeled bin
symbol. WEEE must not be regarded as unsorted municipal waste and must be collected
and disposed of separately by a competent authority.
We are striving to improve our documentation quality and we appreciate your feedback. Email
your opinions and comments to [email protected].

iv

About This Guide
v
Thank you for choosing the Yealink VC110 full HD video conferencing endpoint. It is an
all-in-one unit that supports 1080P-full HD video conferencing and includes outstanding
features such as good compatibility, easy deployment and intelligent network
adaptability. These make it the best choice for SME.
The Yealink VC110 full-HD video conferencing endpoint is designed to help enterprises
organize video conferences easily and efficiently. Users can expect to enjoy the
high-quality video conferencing experience very cost-effectively.
The guide is intended for administrators who need to configure, customize, manage,
and troubleshoot the video conferencing endpoint properly, rather than for end-users. It
provides details on the functionality and configuration of the Yealink VC110 endpoint.
Many of the features described in this guide involve network and account settings,
which could affect the endpoint‘s performance in the network. Therefore, an
understanding of IP networking and a prior knowledge of VoIP telephony concepts are
necessary.
This guide covers the VC110 video conferencing endpoint. In addition to the
administrator guide, the following related documents are available:
Quick Start Guide, which describes how to assemble the endpoint and configure
basic network features on the endpoint.
User Guide, which describes how to configure and use basic features available on
the endpoints.
Video Conference Room Deployment Solution, which describes the conference
room layout requirements and how to deploy the endpoints.
You can download the above documentations online:
http://support.yealink.com/documentFront/forwardToDocumentFrontDisplayPage
For support or service, please contact your Yealink reseller or go to Yealink Technical
Support online: http://www.yealink.com/Support.aspx.
Common reasons for updating firmware include fixing bugs or adding features to the
device. You can download the latest firmware for your product online:
http://support.yealink.com/documentFront/forwardToDocumentFrontDisplayPage

Administrator‘s Guide for Yealink VC110 Video Conferencing Endpoint
vi
For more information on how to upgrade the endpoint firmware, refer to Upgrading
Firmware on page 193.
This administrator guide includes the following chapters:
Chapter 1, ―VC110 Video Conferencing Endpoint Introduction‖describes endpoint
components, icons and Indicator LEDs.
Chapter 2, ―Getting Started‖describes how to install and start up the endpoint and
configuration methods.
Chapter 3, ―Configuring Network‖describes how to configure network features on
the endpoint.
Chapter 4, ―Configuring Call Preferences‖describes how to configure call
preferences on the endpoint.
Chapter 5, ―Configuring Endpoint Settings‖describes how to configure basic,
audio and video features on the endpoint.
Chapter 6, ―Endpoint Management‖describes how to manage endpoint contacts
and call history.
Chapter 7, ―Configuring Security Features‖describes how to configure security
features on the endpoint.
Chapter 8, ―Endpoint Maintenance‖describes how to upgrade endpoint firmware
and reset the endpoint.
Chapter 9, ―Troubleshooting‖describes how to troubleshoot the endpoint and
provides some common troubleshooting solutions.

Table of Contents
vii
About This Guide ...................................................................... v
Documentations...............................................................................................................................v
Firmware ..........................................................................................................................................v
In This Guide ...................................................................................................................................vi
Table of Contents ....................................................................vii
VC110 Video Conferencing Endpoint Introduction.................. 1
VoIP Principles ..................................................................................................................................1
Physical Features of Endpoint ........................................................................................................2
Packaging Contents ........................................................................................................................3
VC110 All-in-one Package .......................................................................................................4
VCM60 Package .......................................................................................................................5
VCP40 Package.........................................................................................................................6
VCM30 Package .......................................................................................................................7
Endpoint Component Instructions..................................................................................................7
VC110 All-in-one Unit................................................................................................................7
Cable Hub...............................................................................................................................11
VCM60 Video Conferencing Wireless Microphone.............................................................11
VCP40 Video Conferencing Phone........................................................................................21
VCM30 Video Conferencing Microphone Array .................................................................24
VCR10 Remote Control...........................................................................................................27
Icon Instructions .............................................................................................................................29
Icons on Display Device.........................................................................................................29
Icons on the VCP40 Video Conferencing Phone ..................................................................31
LED Instructions ..............................................................................................................................31
User Interfaces...............................................................................................................................33
Remote Control .......................................................................................................................33
Web User Interface ................................................................................................................33
Getting Started....................................................................... 35
Endpoint Connection and Installation .........................................................................................35
Connecting the VC110 Video Conferencing Endpoint........................................................36
Installing the VC110 Video Conferencing Endpoint ............................................................37
Installing Batteries in the Remote Control............................................................................39
Connecting the CPE80 Expansion Microphone ...................................................................40

Administrator‘s Guide for Yealink VC110 Video Conferencing Endpoint
viii
Powering the Endpoint On or Off.................................................................................................41
Endpoint Initialization....................................................................................................................42
Endpoint Startup............................................................................................................................43
Setup Wizard..................................................................................................................................43
Enabling Communication with Other Endpoints ........................................................................47
Placing a Test Call from the Yealink VC110 endpoint................................................................. 47
Configuring Network .............................................................. 49
Preparing the Network.................................................................................................................. 49
Configuring LAN Properties .......................................................................................................... 50
DHCP .......................................................................................................................................50
Configuring Network Settings Manually .............................................................................. 55
Configuring Network Speed and Duplex Mode ........................................................................57
VLAN ...............................................................................................................................................59
LLDP .........................................................................................................................................60
Manual Configuration for VLAN............................................................................................63
DHCP VLAN .............................................................................................................................65
802.1X Authentication ...................................................................................................................66
H.323 Tunneling.............................................................................................................................. 71
Configuring the Endpoint for Use with a Firewall or NAT ..........................................................75
Reserved Ports ........................................................................................................................75
Network Address Translation ................................................................................................78
H.460 Firewall Traversal.........................................................................................................88
Intelligent Firewall Traversal..................................................................................................90
Quality of Service ..........................................................................................................................91
VPN..................................................................................................................................................94
Configuring Call Preferences ................................................. 99
Configuring SIP Settings................................................................................................................99
SIP Account .............................................................................................................................99
SIP Direct Account ................................................................................................................102
Configuring H.323 Settings ......................................................................................................... 105
DTMF.............................................................................................................................................109
Methods of Transmitting DTMF Digit ..................................................................................109
Codecs..........................................................................................................................................112
Call Type....................................................................................................................................... 113
Do Not Disturb..............................................................................................................................114
Auto Answer.................................................................................................................................116
Call Match....................................................................................................................................117
History Record..............................................................................................................................118
Bandwidth ....................................................................................................................................119
Video Size Mode .........................................................................................................................121
Ringback Timeout........................................................................................................................123

Table of Contents
ix
Auto Refuse Timeout....................................................................................................................123
Configuring Endpoint Settings ..............................................125
General Settings..........................................................................................................................125
Site Name .............................................................................................................................125
Backlight of the VCP40 Video Conferencing Phone ..........................................................126
Language..............................................................................................................................127
Date & Time...........................................................................................................................128
Automatic Sleep Time..........................................................................................................134
Hide IP Address ....................................................................................................................135
Relog Offtime........................................................................................................................136
Key Tone ................................................................................................................................137
Audio Settings..............................................................................................................................138
Audio Output Device............................................................................................................138
Audio Input Device............................................................................................................... 140
Adjusting MTU of Video Packets ................................................................................................143
Dual-Stream Protocol ..................................................................................................................145
Mix Sending.................................................................................................................................146
Configuring Camera Settings.....................................................................................................147
Far-end Camera Control.............................................................................................................151
Camera Control Protocol ............................................................................................................153
Tones .............................................................................................................................................154
Endpoint Management .........................................................159
Local Directory.............................................................................................................................159
LDAP.............................................................................................................................................. 162
Call History...................................................................................................................................166
Search Source List in Dialing ...................................................................................................... 168
Dual Screen.................................................................................................................................. 169
Configuring Security Features...............................................173
User Mode ...................................................................................................................................173
Administrator Password ..............................................................................................................174
Web Server Type..........................................................................................................................176
Transport Layer Security.............................................................................................................. 178
Secure Real-Time Transport Protocol..........................................................................................185
H.235.............................................................................................................................................188
Attack Defense in Public Network..............................................................................................189
Abnormal Call Answering ...................................................................................................190
Configuring Safe Mode Call ...............................................................................................191
Endpoint Maintenance..........................................................193

Administrator‘s Guide for Yealink VC110 Video Conferencing Endpoint
x
Upgrading Firmware...................................................................................................................193
Importing/Exporting Configuration ............................................................................................ 194
Resetting to Factory..................................................................................................................... 194
SNMP ............................................................................................................................................196
Troubleshooting.....................................................................201
Troubleshooting Methods ........................................................................................................... 201
Viewing Log Files..................................................................................................................201
Capturing Packets ................................................................................................................204
Getting Information from Status Indicators........................................................................207
Analyzing Configuration Files .............................................................................................207
Viewing Call Statistics..........................................................................................................208
Using Diagnostic Methods .................................................................................................. 208
Troubleshooting Solutions ...........................................................................................................210
General Issues ...................................................................................................................... 211
Camera Issues ...................................................................................................................... 213
Video & Audio Issues............................................................................................................214
Endpoint Maintenance ........................................................................................................215
Appendix ...............................................................................217
Appendix A: Time Zones ............................................................................................................217
Appendix B: Trusted Certificates................................................................................................220
Index ......................................................................................222

VC110 Video Conferencing Endpoint Introduction
1
This chapter contains the following information about VC110 video conferencing
endpoint:
VoIP Principles
Physical Features of Endpoint
Packaging Contents
Endpoint Component Instructions
Icon Instructions
LED Instructions
User Interfaces
VoIP
VoIP (Voice over Internet Protocol) is a technology that uses the Internet Protocol instead
of traditional Public Switch Telephone Network (PSTN) technology for voice
communications.
It is a family of technologies, methodologies, communication protocols, and
transmission techniques for the delivery of voice communications and multimedia
sessions over IP networks. The H.323 and Session Initiation Protocol (SIP) are two
popular VoIP protocols that are found in widespread implementation.
H.323
H.323 is a recommendation from the ITU Telecommunication Standardization Sector
(ITU-T) that defines the protocols to provide audio-visual communication sessions on
any packet network. The H.323 standard addresses call signaling and control,
multimedia transport and control, and bandwidth control for point-to-point and
multi-point conferences.
It is widely implemented by voice and video conference equipment manufacturers, is
used within various Internet real-time applications, such as GnuGK and NetMeeting,
and is widely deployed by service providers and enterprises for both voice and video
services over IP networks.

Administrator‘s Guide for Yealink VC110 Video Conferencing Endpoint
2
SIP
SIP (Session Initiation Protocol) is the Internet Engineering Task Force‘s (IETF‘s) standard
for multimedia conferencing over IP. It is an ASCII-based, application-layer control
protocol (defined in RFC 3261) that can be used to establish, maintain, and terminate
calls between two or more endpoints. Like other VoIP protocols, SIP is designed to
address the functions of signaling and session management within a packet telephony
network. Signaling allows call information to be carried across network boundaries.
Session management provides the ability to control the attributes of an end-to-end call.
Video conferencing endpoints are in the overall network topology, which are designed
to interoperate with other compatible equipment, including application servers, media
servers, internet-working gateways, and other endpoints.
In order to operate endpoints in your network successfully, the endpoints must meet the
following requirements:
A working IP network is established.
VoIP gateway is configured for SIP or H.323, and H.323 gatekeeper is configured for
H.323.
The latest (or compatible) firmware of endpoint is available.
A call server is active and configured to receive and send SIP/H.323 messages.
VC110 All-in-one Unit User Interface
-2 x HDMI
-1x DVI-I
-1 x Line-in (3.5mm)

VC110 Video Conferencing Endpoint Introduction
3
-1 x Line-out (3.5mm)
-2 x USB2.0 port
-Others: 1 x security lock slot, 1 x reset slot
Cable Hub User Interface
-1x DVI-I
-1x 10/100Mb (RJ-45)
-1x VGA
-1xRJ-45
-Input：AC 100-240V；Output：12V/2A
Full-HD Camera
-1920x1080 video resolution
-Pan range: ± 100°
-Tilt range: ± 30°
-Up to 10 preset positions
-Beauty shot feature
Video Resolution
-Full-HD 1080P at 30fps (1920x1080), from 1Mbps
-720P (1280x720), from 512Kbps
-W448P (768 x 448), WQVGA (400 x 240)
-4CIF (704× 576), CIF (352 x 288)
The VC110 all-in-one unit can work with the VCM60, VCP40 or VCM30. You can purchase
any combination according to your needs:

Administrator‘s Guide for Yealink VC110 Video Conferencing Endpoint
4
VC110 All-in-one Unit
Cable Hub
L-Bracket (for installing the VC110 one-in-one unit)
Installation Accessories (for installing the VC110 one-in-one unit)
VCR10 Remote Control
AAA Batteries× 2

VC110 Video Conferencing Endpoint Introduction
5
Power Adapter
Cables
Cable Ties× 5
Velcro× 2
VC110 Quick Start Guide
VCM60 Video Conferencing Wireless Microphone
Power Adapter

Administrator‘s Guide for Yealink VC110 Video Conferencing Endpoint
6
USB Cable
Dongle
VCM60 Quick Start Guide
VCP40 Video Conferencing Phone
Ethernet Cable (7.5m)
Locate the Audio In port of the cable hub, and connect it to the Audio Out port of the
VCP40 with the 7.5m Ethernet cable. VCP40 phone can work as an audio device for the
VC110 endpoint. You can also place calls, answer calls or view directory and history on
the VCP40 phone.

VC110 Video Conferencing Endpoint Introduction
7
VCM30 Video Conferencing Microphone Array
Ethernet Cable (7.5m)
Locate the Audio In port of the cable hub, and connect it to the Audio Out port of the
VCM30 with the 7.5m Ethernet cable. VCM30 video conferencing microphone array can
work as the audio input device for the VC110 endpoint. For more information, refer to
Audio Input Device on page140.
Note
Before installing and using the VC110 video conferencing endpoint, you need to be
familiar with the following endpoint components, including:
VC110 All-in-one Unit
Cable Hub
VCM60 Video Conferencing Wireless Microphone
VCP40 Video Conferencing Phone
VCM30 Video Conferencing Microphone Array
VCR10 Remote Control
The VC110 all-in-one unit integrates the camera, the built-in microphone and the codec
into a unit. VC110 all-in-one unit compresses outgoing video and audio data, transmits
Check the list before installation. If you find anything missing, contact your system
administrator.

Administrator‘s Guide for Yealink VC110 Video Conferencing Endpoint
8
this information to the far end, and decompresses incoming data. It supports 16:9 and
4:3 aspect ratios. It can be compatible with different audio output devices, and can
adapt to the display devices automatically.
Lens cover
The lens cover is used for protecting the lens, which shall not receive dust pollution and
all possible brush, collision.
The front of VC110 all-in-one unit
The HD camera supports 4xdigital zoom, white balance and automatic gain. You can
place the VC110 all-in-one unit on the table or mount it on a wall. The LED indicator in
front of the camera indicates different statuses of the endpoint. For more information,
refer to LED Instructions on page 31.
You can use the remote control to adjust the position or focus of the camera. The VC110
camera can be panned (± 100 degrees range), tilted (± 30 degrees range).

VC110 Video Conferencing Endpoint Introduction
9
Infrared Sensor
The infrared sensor is located within the Yealink logo. Aim the remote control at the
camera IR sensor to operate the unit.
Note
The right side of the VC110 all-in-one unit
Port Name
Description
①
USB
Inserts a USB flash drive to one of the two USB ports
for storing screenshots and recording videos.
Inserts a dongle to one of the two USB ports for
connecting the VCM60 video conferencing wireless
microphone.
Note:
The wireless microphone dongle and USB flash
drive can work at the same time.
If two USB flash drives are connected, only the
latter one can be identified.
When the endpoint is powered on, avoid physically turning the camera. This may cause
permanent damage to the camera. Always use the remote control to pan and tilt it.

Administrator‘s Guide for Yealink VC110 Video Conferencing Endpoint
10
The left side of the VC110 all-in-one unit
Port Name
Description
②
Security Slot
Allows you to connect a universal security cable to
VC110 all-in-one unit, so you can lock it down. The
endpoint cannot be removed when locked.
The back of VC110 all-in-one unit
Port Name
Description
③
Reset Key
Resets the endpoint to factory defaults.
④
DVI Port
Connects to the cable hub.
⑤
Display1
Connects to a display device for displaying video
images.
When connecting to only one display device, Display1
port on the VC110 all-in-one unit is the only available
port.
⑥
Display 2
Connects to secondary display device for displaying
video images.
⑦
Line In
Connects to an audio input device using an audio
cable (3.5mm).
⑧
Line Out
Connects to an audio output device using an audio
cable (3.5mm).