Yealink SIP- T28P User manual

Yealink T28P Quick Guide
Enterprise IP Phone SIP-T28P
The following details refer to the latest edition of the hardware and firmware. It may differ slightly from the phone in use,
however, the principles are the same.
The numbers in the rest of this document refer to the key above.
LED Meanings
The power indicator (1), line keys (2) and MESSAGE key (7) contain LEDs to give an at-a-glance status of the phone.
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LED Status Description
Power Indicator LED (1)
Steady lit The phone is initializing, busy, idle, or the call is on hold
Blinking The phone is ringing or the current call is muted
ff The phone is powered off
Line Key LEDs (2)
Steady lit That line is connected to a call
Blinking Incoming call to that line
Blinking slowly The call to that line is on hold
ff That line is inactive
MESSAGE Key LED (7)
Steady lit New message(s)
ff No new messages
Idle Screen and Top Level Softkey ptions
When the phone is not in use, the Idle screen displays the label of the current account, the time and date, any
currently engaged status icons (e.g. call forwarding, message waiting) and four top level softkey (3) options:
History
By pressing the softkey (3) for History (the left hand of the four keys from the Idle screen), the full history of the last 100
calls is displayed. By using the navigation keys (5) to scroll left and right, the parameters by which these are sorted can
be scrolled through:
• All Calls
• Dialled Calls
• Received Calls
• Missed Calls
• Forwarded Calls
When a call is highlighted, that number can be dialled, deleted or added to Contacts or the Blacklist.
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Dir (Directory)
By pressing the softkey (3) for Dir (the left hand but one of the four keys from the Idle screen), a number of sub-menus
become available. While the details are beyond the scope of this guide, the menus include:
•Local Directory - can store up to 1000 contacts, which can be organised into up to 5 groups and is fully
searchable.
•History - this navigates to the same menu as the History softkey (3).
•Remote Phone Book - this is normally configured to hold a company wide set of phone lists and extensions, edited
by administrators.
•Blacklist - any calls from a number added to this list are automatically rejected.
They can be navigated using the softkeys (3) and navigation keys (5).
DND (Do Not Disturb)
By pressing the softkey (3) for DND (the right hand but one of the four keys from the Idle screen), Do Not Disturb mode
is engaged. This automatically rejects all incoming calls and gives the caller a busy message. The screen indicates that
this mode is active. This mode is set on the physical phone, but can be overridden at administrator level through the web
user interface.
This should not be used if the user is part of a hunt group or call queue.
Menu
By pressing the softkey (3) for Menu (the right hand of the four keys from the Idle screen), a number of sub-menus
become available. While the details are beyond the scope of this guide, a snapshot of what is included in each is
described below. They can be navigated using the softkeys (3) and navigation keys (5).
Sub-
Menu
Title
Description
Status Check the status of the phone: IP address, MAC address, firmware version, etc.
Features Set up call forward, call waiting, auto answer, DSS keys, # as send, etc.
Settings Configure settings for language, time, ring tone and phone unlock PIN, and advanced settings for
accounts, network, keypad lock, reset to factory, set admin password, etc.
Messages Check and edit voicemail message and text message.
History
Type Check the history of all calls, dialled calls, received calls, missed calls, forwarded calls, etc.
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Directory Show the contact list and black list stored within the phone. This navigates to the same menu as the
Dir softkey (3).
Calls
During a call, the Handset, Headset (8) and Speakerphone (11) can be alternated between by pressing the
corresponding key or picking up the handset.
• Using the speakerphone or handset lasts for the duration of the call and disengages when the call is complete.
• When the headset mode has been turned on by pressing the HEADSET key (8), it must be pressed again to
disengage headset mode. This makes it easier to make and answer calls consistently on the headset.
The call information (such as name of contact and duration of the call) is displayed on the screen while the call is in
progress.
Making A Call
Making a call is one of the primary functions of any phone.
• Pick up the handset, press the speakerphone key (11) or press the desired line key (2) (when in headset mode) to
initiate a dial tone.
• Dial in one of the following ways:
◦ Dial the number directly on the keypad (4) (this can be configured to call with or without a delay without need
for further action) or
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◦ Press the History softkey (3), use the navigation keys (5) to highlight the required contact/number, or
◦ Press the Dir softkey (3), navigate via the navigation keys (5) to Local Directory|Contacts and highlight the
required contact.
• Press OK,#Send or the Send softkey (3) to make the call.
It is also possible to dial a number, then
• Pick up the handset (to call in handset mode) or
• Press OK,#Send, the Send softkey (3) or the speakerphone key (11) (to call in speakerphone mode), or
• Press OK,#Send or the Send softkey (3) when in headset mode.
Anonymous Call
It is possible to set the phone to dial out while hiding the number of the handset from the callee. This can be done by
prefixing the number dialled with 141.
Redial
It is possible to either redial the last dialled call or a recently dialled call:
• Press the RD key (10) to enter the Dialed Calls interface, then either
◦ Press OK #Send the Send softkey (3) or the RD key (10) again to redial the last call (which is the one
automatically highlighted), or
◦ Use the navigation keys (5) choose a record and then press OK,#Send, the Send softkey (3) or the RD key
(10) to make the call.
Speed Dial
Speed dial numbers can be programmed into the phone for one-touch dialling using the line keys (2). Please speak with
an administrator or Natterbox Support to set this up.
Answering A Call
Answering a call is the other primary function of any phone.
• Pick up the handset to answer a call using the handset.
• To answer using the speakerphone, make sure headset mode is off and press the speakerphone key (11), the
Answer softkey (3) or the illuminated line key (2).
• To answer using the headset, make sure headset mode is on by looking at the icon in the top left of the screen
(and firstly pressing the HEADSET key (8) if not) then press the Answer softkey (3) or the illuminated line key (2).
When Already on a Call
When on a call and another call comes in, press the Answer softkey (3) to answer the new call and place the original
call on hold, or press the Reject softkey (3) to refuse it. This is only available if Call Waiting is enabled.
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Rejecting A Call
When the phone rings, press the Reject or Silence softkey (3) to refuse the call.
Muting A Call
It is useful to be able to mute a call (this silences the microphone of the handset, headset or speakerphone, as
appropriate, so that the person on the other end of the call hears nothing, but they can still be heard) in order to have a
private discussion without needing to put the call on hold.
• To mute a call whilst it is taking place, press the
key. It is the bottom key in the navigation keys (5), also labelled as x.
◦ The power indicator LED (1) blinks and a mute notification appears on the screen.
• To un-mute, press it again.
Putting A Call n Hold
Multiple calls can take place at any one time, but only one of these can be active. In order to engage in another call
(incoming or outgoing) a call must be put on hold.
• The current call is automatically put on hold if a new incoming call is answered.
To put a current call on hold manually:
• Press the Hold softkey (3). The corresponding line key (2) blinks.
◦ When ready to retrieve the call, if there is only one call on hold, press the Resume softkey (3).
To retrieve a call when there is more than one call on hold, select it by either
• Pressing the appropriate line key (2) to select the desired account (for when the on hold calls are under different
lines), or
• Using the navigation keys (5) to highlight the call (for when the on hold calls are on the same line).
Press the Resume softkey (3) to retrieve the call.
When a call is on hold, the phone beeps gently every 30 seconds.
Conference Call
Three parties can talk together using the Conf softkey (3). During an active call:
• Press the Conf softkey (3).
◦ The first call is placed on hold and the dial tone is heard.
• Dial the number to be brought into the conference and press OK,#Send or the Send softkey (3).
◦ When the call is answered a conversation can be held.
• Press the Conf softkey (3) to conference with both parties.
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• Hang up to disconnect all parties.
It is possible to put two separate calls into a conference when already on one or two calls (e.g. putting a call on hold to
answer another, then wishing to have both in conference). It is also possible to conference with more than two other
parties using Network Conferencing. This is beyond the scope of this guide - refer to the manufacturer's User Guide for
details.
Ending a Call
• When using the Handset, either hang it up or press the Cancel softkey (3).
• When using the Speakerphone, either press the speakerphone key (11) or the Cancel softkey (3).
• When using the Headset, press the Cancel softkey (3). Headset mode is still engaged.
Call Waiting
Call Waiting is enabled by default on this phone. This is where an incoming call can be answered despite already being
on a call. To disable call waiting either contact Natterbox Support or:
• Navigate to Menu|Features|Call Waiting and navigate right/left or press the Switch softkey (3) to select Disable.
• Navigate down and select whether or not to have a tone played when call waiting is activated by a call coming in.
• Press the Save softkey (3).
◦ To enable call waiting, repeat the above to select Enable.
If call waiting is disabled, any incoming call whilst the phone is already on a call is automatically rejected.
Call Forward
Natterbox would always recommend that any call forwarding is done via the portal - contact an administrator or
Natterbox Support.
If the phone is unattended, it is useful to be able to automatically have the call forwarded to another number, for
example, a colleague's phone, or a mobile. To set a call forward rule:
• Navigate to Menu|Features|Call Forward.
• Choose a forward type from Always Forward,Busy Forward and No Answer Forward.
• In option 1), navigate right/left (or use the Switch softkey (3)) to Enable. Navigate up/down to enter other details in
other options:
◦ In option 2), enter the phone number that calls are to be forwarded to.
◦ In option 3), (only when No Answer has been selected) navigate right/left (or use the Switch softkey (3)) to set
how long the phone will ring for before forwarding. Default time is 12 seconds.
◦On and Off Codes are optional for all forward types.
• Press the Save softkey (3) to save the changes. The screen indicates when a forward rule is enabled.
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nce a call forward rule has been set up, press the TRAN key (9) to disable and re-enable, or disable through the menu
in the same way as enabling.
Dynamic Forwarding
It is also possible to forward a call as it comes in to a number inputted manually.
• When the phone rings, press the Fwd softkey (3).
• Enter the number the call is to be forwarded to.
• Press OK,#Send or the Send softkey (3).
Call Transfer
If Andy and Ben are on a call, Andy may want to transfer the call so Ben can speak to Chris. There are three ways
which can be used to transfer the call:
Blind Transfer
•Andy presses the TRAN key (9) or the Tran softkey (3).
◦ This puts Ben on hold.
•Andy then dials Chris's number and presses the TRAN key (9) or the Tran softkey (3).
◦ This puts Andy on hold - the screen displays Transferred.
◦Ben can now hear Chris's phone ringing - if Chris answers the call, Ben is then connected to Chris.
•Andy can press the Cancel softkey (3) or hang up to be disconnected from the call.
Attended Transfer
•Andy presses the TRAN key (9) or the Tran softkey (3).
◦ This puts Ben on hold.
•Andy then dials Chris's number and presses OK,#Send or the Send softkey (3).
◦Andy can now hear Chris's phone ringing.
• If Chris answers the phone, Andy can speak to Chris while Ben is still on hold.
•Andy can then hang up, or press the Tran softkey (3).
◦ This disconnects Andy from the call.
◦Ben is now connected to Chris.
Any type of transfer can be cancelled before the call is connected by pressing Cancel.
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Call Park
It is possible to 'park' the call mid-call - that is, put it on hold while going to another phone and picking up from there.
This is beyond the scope of this guide. Please speak with the account administrator or Natterbox Support about enabling
the 'Valet Parking' service via a star code.
Call Pickup
It is possible to pickup a call being made to another phone. This can be done by dialing *6 and then the extension
number of the phone to be picked up (i.e. *62004 dial). A call ringing on any phone in the same primary group as the
user can also be picked up by dialling *6.
Volume Adjustment
Depending on what action the phone is performing at the time, pressing the volume key (6) increases or decreases the
volume of several different things:
• When the phone is idle or ringing, it controls the volume of the ringer.
• When the handset is picked up, or headset or speakerphone mode is engaged, it controls the volume of the
corresponding call content.
◦ When the handset is picked up, the volume of the dial tone can be adjusted before making a call.
◦ When the speakerphone key (11) is pressed, the volume of the dial tone is set separately.
It is possible to turn the volume of the ringer off completely, in which case the appropriate icon is displayed in the Idle
screen.
Voice Mail
The presence of new voice mail message(s) is indicated by a flashing icon on the Idle screen and by the lighting of the
MESSAGE key (7).
• To access messages, press the MESSAGE key (7) or the Connect softkey (3).
• Voicemail is accessed by dialing *100.
• Settings (such as adjusting a voicemail message) can be adjusted by pressing 5 to access the advanced settings
More Features and the Web User Interface
There are also various advanced features that are not covered by the scope of this guide. This includes all use of the
web user interface. For the full Yealink T22P User Manual, see the User Guide.
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