Yealink Yealink SIP-T20P User manual

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Quick Reference Guide
Yealink IP Phone
SIP-T20P

LEDs
Table 1: Account Button LEDs
Making a Call
Table 2: Power Indication LEDs
You can make a call by pressing the Hands-free / HEADSET button or picking
up the handset.
• Dial number directly: Dial the number, then press SEND button to call out
• Dial from Call History: Go to History, use the navigation key to highlight the
specic contact, press SEND button to call out.
• Re-dial: Press RD button to dial the last call you made. During the
conversation, you can alternate between the Headset, Handset and
Hands-free by pressing the corresponding buttons or picking up the handset.
Answering a Call
Answering an incoming call in the following ways:
• If you are on another call, press the answer softkey. If not, lift the
handset or press the Hands-free button to answer. If you have a
headset, you may press the HEADSET button to answer the call.
• You can also press the MENU key to deny the incoming call.
Muting a Call
• Press the button during the conversation to mute the call. Press it
again to unmute.
Volume Adjustment
• During the call, press the Volume Adjustment Bar to increase/decrease
the volume.

Putting a Call on Hold
• Press the HOLD button to put your active call on hold
• If there is only one call on hold, press the HOLD key again to retrieve it
• If there is more than one call on hold, press the up/down button to
highlight the call. Then press the HOLD key to retrieve that call.
Voice Mail
• The presence of new voice mail messages is indicated in the idle
screen. Press MESSAGE and enter your password to retrieve the voice
mail message.
Call Transfer
There are two ways to transfer a call:
Blind Transfer:
• Press the TRAN button during an active conversation. The call will be
put on hold and you will hear a dial tone. Dial the telephone number
to which you wish to transfer the call.
• Hang up to complete the transfer.
• You will be disconnected from the call.
Attended Transfer:
• Press the TRAN button during an active conversation. The call will be
put on hold and you will hear a dial tone. Dial the telephone number
to which you wish to transfer the call.
• When the phone is answered, you can have a private conversation
without the rst person hearing it, then hang up to complete the
transfer and you will be disconnected from the call.
Call Forward
• To forward a call, enter the path: Menu -> Features -> Call Forward
• There are 5 options: Always Forward, Busy Forward, No-Answer
Forward, Busy/No-Answer Forward and Cancel Forward.
• For each option (except Cancel Forward), enter the number you want
to forward your calls to. Press OK to save the changes.
Conference Call
• Press the CONF key during an active call.
• The rst call is placed on hold. You will hear a dial tone. Dial the
number to conference in, then press SEND to dial out.
• When the call is answered, the conference call will now include you
and the other two parties.
• Hang up to disconnect all parties.

275 Kenneth Drive, Suite 100
Rochester, NY 14623
www.GLOBALINXsolutions.com
Specifications are subject to change without notice.
Please check www.GLOBALINXsolutions.com for the latest updates
on equipment and materials.
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are registered trademarks of 5LINX®Enterprises, Inc. All rights reserved.
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QRGYEA-T20 3/10
Menu Instruction
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Technical Support at [phone].