Yealink SIP-T38G User manual

Copyright © 2014 YEALINK NETWORK TECHNOLOGY CO., LTD.
Copyright © 2014 Yealink Network Technology CO., LTD. All rights reserved. No parts of this
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damages arising from use of an illegally modified or altered publication.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE
SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND
RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED
WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL
RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
YEALINK NETWORK TECHNOLOGYCO., LTD. MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink Network Technology
CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance, or use of this guide.
Hereby, Yealink NetworkTechnology CO., LTD. declares that this phone is in conformity
with the essential requirements and other relevant provisions of the CE, FCC.
This device is marked with the CE mark in compliance with EC Directives 2006/95/EC and 2004/108/EC.
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference thatmay cause undesired
operation.

Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
1. Reorientor relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experience radio/TV technician for help.
To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, endusers of
electrical and electronic equipment should understand the meaning of the crossed-out
wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to
collect such WEEE separately.
We are striving to improve our documentation quality and we appreciate your feedback. Email
your opinions and comments to [e-mail].

Yealink SIP-T38GIP phone firmware contains third-party software under the GNU General Public License
(GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms
and conditions of the license.
The original GPL license, source code of components licensedunder GPL andused in Yealink products can
be downloaded online:
http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.

About This Guide
v
Thank you for choosing this Gigabit Color IP Phone which is especially designed for
power users in the office environment. This unit provides business telephony features
such as Call Hold, Call Transfer, Busy Lamp Field, Shared Line, Hot Desking and
Conference over an IP network.
This guide provides everything you need to quickly use your new phone. Be sure to
verify with your system administrator that your network is prepared for configuring your
IP phone. As well, be sure to read the Packaging Contents and Regulatory Notices
sections in this guide before you set up and use the SIP-T38G IP phone.
If this is your first time using the SIP-T38G IP phone, we recommend that you first refer to
the Quick Installation Guide and Quick Reference Guide , available online:
http://www.yealink.com/SupportDownloadfiles_detail.aspx?CateId=182&flag=142.
The topics provided in this guide include:
Chapter 1 Overview
Chapter 2 Getting Started
Chapter 3 Customizing Your Phone
Chapter 4 Basic Call Features
Chapter 5 Advanced Phone Features
This section describes the changes to this guide for each release and guide version.
Major updates have occurred to the following section:
Packaging Contents on page 11
Major updates have occurred to the following sections:
Documentations on page 9

User Guide for the SIP-T38G IP Phone
vi
Packaging Contents on page 11
Phone Installation on page 12
The following sections are new:
Administrator Password on page 27
BroadSoft Phonebook on page 41
BroadSoft Call Log on page 44
Auto Answer on page 69
Auto Redial on page 70
Call Completion on page 71
Call Waiting on page 79
Major updates have occurred to the following sections:
Basic Network Settings on page 16
Call History Management on page 43
DSS Keys on page 47
Troubleshooting on page 111

Table of Contents
vii
About This Guide................................................................v
In This Guide................................................................................................................ v
Summary of Changes.................................................................................................. v
Changes for Release 70, Guide Version 70.3............................................................ v
Changes for Release 70, Guide Version 70.2............................................................ v
Changes for Release 70, Guide Version 70.1........................................................... vi
Table of Contents..............................................................vii
Overview...........................................................................1
Hardware Component Instructions ............................................................................. 1
Icon Instructions ........................................................................................................... 3
LED Instructions ............................................................................................................ 5
User Interfaces ............................................................................................................ 6
Phone User Interface ................................................................................................ 6
Web User Interface................................................................................................... 6
Documentations........................................................................................................... 9
Getting Started ................................................................11
Packaging Contents .................................................................................................. 11
Phone Installation ...................................................................................................... 12
Phone Initialization .................................................................................................... 15
Phone Status .............................................................................................................. 15
Basic Network Settings .............................................................................................. 16
Registration................................................................................................................ 17
Idle Screen ................................................................................................................ 17
Customizing Your Phone....................................................19
General Settings........................................................................................................ 19
Wallpaper............................................................................................................... 19
Screensaver............................................................................................................ 20
Theme..................................................................................................................... 21
Backlight ................................................................................................................. 22
Contrast .................................................................................................................. 23
Language ............................................................................................................... 24

User Guide for the SIP-T38G IP Phone
viii
Time and Date........................................................................................................ 25
Administrator Password.......................................................................................... 27
Key as Send............................................................................................................ 28
Keypad Lock ........................................................................................................... 28
Audio Settings ........................................................................................................... 32
Volume.................................................................................................................... 32
Ring Tones............................................................................................................... 32
Contact Management ............................................................................................... 33
Local Directory........................................................................................................ 34
Blacklist................................................................................................................... 39
Remote Phonebook ................................................................................................ 40
BroadSoft Phonebook ............................................................................................ 41
Call History Management ......................................................................................... 43
BroadSoft Call Log .................................................................................................... 44
System Customizations .............................................................................................. 47
Headset Use........................................................................................................... 47
DSS Keys................................................................................................................. 47
Account Management............................................................................................ 56
Dial Plan ................................................................................................................. 58
Emergency Number................................................................................................ 61
Live Dialpad ........................................................................................................... 62
Hotline .................................................................................................................... 62
Basic Call Features...........................................................65
Placing Calls .............................................................................................................. 65
Answering Calls......................................................................................................... 67
Ending Calls............................................................................................................... 68
Redialing Numbers .................................................................................................... 69
Auto Answer .............................................................................................................. 69
Auto Redial ................................................................................................................ 70
Call Completion......................................................................................................... 71
Call Return ................................................................................................................. 73
Call Mute ................................................................................................................... 73
Call Hold/Resume ...................................................................................................... 74
Do Not Disturb (DND) ................................................................................................ 75
Call Forward.............................................................................................................. 76
Call Transfer............................................................................................................... 78
Call Waiting ............................................................................................................... 79
Conference ................................................................................................................ 80
Local Conference ................................................................................................... 80
Network Conference .............................................................................................. 81
Call Park .................................................................................................................... 82
Call Pickup ................................................................................................................. 83
Anonymous Call ........................................................................................................ 87

Table of Contents
ix
Anonymous Call Rejection ......................................................................................... 88
Advanced Phone Features................................................91
Busy Lamp Field (BLF) ............................................................................................... 91
BLF List ....................................................................................................................... 94
Shared Line ............................................................................................................... 96
Call Recording ........................................................................................................... 97
Hot Desking ............................................................................................................... 99
Intercom....................................................................................................................101
Outgoing Intercom Calls .......................................................................................101
Incoming Intercom Calls ........................................................................................102
Automatic Call Distribution (ACD) ............................................................................103
Messages .................................................................................................................105
Short Message Service (SMS) ..............................................................................105
Voice Mail ..............................................................................................................107
Message Waiting Indicator (MWI) ........................................................................109
Troubleshooting.............................................................. 111
Regulatory Notices ......................................................... 117
Service Agreements .................................................................................................117
Limitations of Liability ...............................................................................................117
Safety Instructions.....................................................................................................117
Appendix A - Time Zones................................................ 119
Index ............................................................................. 121

User Guide for the SIP-T38G IP Phone
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