Yealink Telkom W52P User manual

A guide to setting up and using with
BT Cloud Phone.
Yealink W52P IP Dect Phone.

2
What’s in this guide.
1 Getting started. 4
1.1 Packaging contents. 4
1.2 Connecting the W52P base station. 6
1.3 Setting up the W52P/W52H handset. 8
1.4 Setting up the charger cradle. 9
1.5 Charging the handset. 9
2 Overview. 11
2.1 Base station description. 11
2.2 Handset description. 12
2.3 Displaying information on LCD screen. 14
2.4 Icon instructions. 15
3 Basic operations. 16
3.1 Handset registration. 16
3.2 Basic network settings. 17
3.3 Checking system status. 18
3.4 Account registration. 19
3.5 Checking line status. 19
3.6 Turning handset on/off. 20
3.7 Adjusting ringer volume. 20
3.8 Locking/unlocking keypad. 20
3.9 Locating a handset. 21
3.10 Switching silent mode on/off. 21
3.11 Menu guidance. 21
4 Phone settings. 23
4.1 Handset name. 23
4.2 Language. 23
4.3 Ring tones. 24
4.4 Advisory tones. 24
4.5 Backlight. 25
4.6 Screen saver. 25
4.7 Colour schemes. 25
4.8 Keypad light. 25
4.9 Notification light. 26
4.10 Date and time. 26
4.11 Shortcuts. 27
4.12 Contact management. 28
4.13 Call history management. 34
4.14 Network call log. 35
4.15 Dial plan. 37
4.16 Emergency numbers. 39
4.17 Outgoing lines. 39
4.18 Incoming lines. 40
4.19 Speed dial. 40
4.20 Auto answer. 41
4.21 Auto intercom. 41
4.22 Handset reset. 42
4.23 Base reset. 42
4.24 Auto provision. 42
4.25 Eco mode+. 43
4.26 Eco mode. 43
4.27 Repeater mode. 44
5 Call Features. 45
5.1 Placing calls. 45

3
What’s in this guide.
5.2 Answering calls. 47
5.3 Ending calls. 47
5.4 Redialling calls. 47
5.5 Call mute. 48
5.6 Call hold/resume. 48
5.7 Call waiting. 49
5.8 Do not disturb (DND). 49
5.9 Call forward. 50
5.10 Call transfer. 51
5.11 Conference call. 52
5.12 Anonymous call. 52
5.13 Anonymous call rejection. 53
5.14 Voicemail. 53
Emergency calls.
999 or 112 emergency calls.
Each BT Cloud Phone number is registered to a specific address, so when you make
a 999 or 112 call from this number, that’s the address the emergency services will
see. Make sure your users add their emergency services address based on their
current work location and also let you know if this changes so that you can update
their address details on the portal. With any groups that you set up, please note
that emergency services are only provided with a single address for 999 or 112
calls from any of the phones in the group. So, it’s important that phones in a group
are all at the same physical address.
You might not be able to make 999 or 112 calls when there’s a power or network
failure or if using the service through an app on a mobile device.
Need help?
If you have any problems setting up or
using your service, contact BT Cloud
Phone support on 08003890598 or
email [email protected]

4
1. Getting started.
This chapter provides basic installation instructions and information for obtaining the
best performance with the W52P IP DECT phone. Topics include:
• Packaging contents
• Connecting the W52P base station
• Setting up the W52P/W52H handset
• Setting up the charger cradle
• Charging the handset
If you require additional information or assistance with your new phone, contact your
system administrator.
The following components are included in your W52P/W52H IP DECT phone packages
1.1 Packaging contents.
W52P package W52H package
• 1 Base station
• 1 Handset
• 1 Charge cradle
• 2 Power adapters
• 2 Rechargeable batteries
• 1 Ethernet cable
• 1 Belt clip
• 1 Quick installation guide and
1 quick reference guide
• 1 Handset
• 1 Charge cradle
• 1 Power adapter
• 2 Rechargeable batteries
• 1 Belt clip
• W52P base station

5
2. Getting started.
• W52P/W52H handset
• Charger cradle
• Power adapter
• Two rechargeable batteries

6
1. Getting started.
• Ethernet cable
• Belt clip
• Quick installation guide &
quick reference guide
Check the package before installation. If you find anything missing, contact your system
administrator.
1.2 Connecting the W52P
base station.
You have two options for power and network connection of the base station.
Your system administrator will advise you which one to use.
• AC power
• Power over Ethernet (PoE)
Please note:
Please pay attention to the radio coverage of the base station. It is up to 300m in unobstructed outdoor areas and up to 50m
inside buildings.
Set up the base station and the charger cradle at a central location on a flat, non-slip surface.

7
1. Getting started.
‘AC power’. To connect the AC power:
1. Connect the DC plug on the power adapter to the DC5V port on the base station and
connect the other end of the power adapter into an electrical power outlet.
2. Connect the supplied Ethernet cable between the Internet port on the base station
and the Internet port in your network or the switch/hub device port.
Power over Ethernet. Using a regular Ethernet cable, the base station can be powered from a PoE-compliant
(IEEE 802.3af) switch or hub.
To connect the PoE:
1. Connect the Ethernet cable between the Internet port on the base station and an
available port on the in-line power switch/hub.
Please note:
If in-line power is provided, you don’t need to connect the AC adapter. Make sure the Ethernet cable and switch/hub are PoE
compliant.
Important! Do not unplug or remove the power and network to the base station while it is updating firmware and
configurations.

8
1. Getting started.
To insert batteries into the handset:
1. Open the battery cover.
2. Insert the batteries in the correct polarity.
3. Close the battery cover.
Battery information.
Technology: Nickel Metal Hydride (NiMH)
Size: AAA
Voltage: 1.2V
Capacity: 800mAh
We strongly recommend you use the batteries complying with the above parameters,
because the compliant ones can guarantee the specified operating time, full
functionality and long service life. The operating time of your handset depends on the
capacity and age of the batteries and the way they are used.
We recommend you use only the batteries that came with the handset or replacement
batteries approved by Yealink technology:
• Sanyo NiMH 800
• GP 850 mAh
• Yuasa Technologies AAA 800
Battery capacity. The capacity of the batteries depends on the use of backlight and talk time.
Charging time: approximately 3 hours (fully discharged to full capacity).
Standby time: up to 100 hours when the backlight is disabled.
Talk time: up to 10 hours active talking time (with full charged batteries).
1.3 Setting up the W52P/
W52H handset.
Please note:
Do not short-circuit the batteries, as short-circuiting the terminals may damage the batteries or the handset.
Do not use a damaged battery, this may cause an explosion.
Battery information.

9
1. Getting started.
1. Connect the DC plug on the power adapter to the DC5V port on the charger cradle.
2. Connect the other end of the power adapter into an electrical power outlet.
1.5 Charging the handset. To charge the handset:
1. After setting up the handset and charger cradle, place the handset in the charger
cradle.
The original handset included in the W52P package is pre-registered to the base
station. After charging, the handset is ready for use.
1.4 Setting up the charger
cradle.

10
1. Getting started.
Battery charging status. Charging status of batteries is displayed on the top right-hand corner of the LCD screen:
Icon Charging Status
Fully Charged
75% Charged
50% Charged
25% Charged
10% Charged
Almost Flat

11
2. Overview.
This chapter provides the overview of the W52P IP DECT phone. Topics include:
• Base station description
• Handset description
• Displaying information on LCD screen
• Icon instructions
If you require additional information or assistance with your new phone, contact your
system administrator.
2.1 Base station
description.
After the base station starts up successfully and the handset is registered to the base
station, all LEDs on the base station illuminate solid green.
Hardware component instructions of the W52P base station are:
Item Description
1. Paging Key Locates a misplaced handset.
Toggles the registration mode.
Resets the base station to factory settings.
2. Registration LED Indicates the mode of the base station.
Fast flashes green when the base station is in the paging mode.
Slow flashes green when the base station is in the registration mode.
Illuminates solid green when there is at least one handset registered to the base station.
3, Network Status LED Indicates the network status.
Slow flashes green when the network is unavailable.
Illuminates solid green when the network is available.
4. Power Indicator LED Indicates the power status of the base station.
Slow flashes green when the base station is during the firmware upgrading process.
Slow flashes green when the base station is during the resetting process.
Illuminates solid green when the base station is powered on.

12
2. Overview.
2.2 Handset description. The main hardware components of the W52P/W52H handset are the LCD screen and
the keypad.
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Item Description
1. Earpiece Outputs audio during the earpiece call.
2LCD screen Shows call information, handset status icons, prompt messages and so on.
3, Soft keys Label automatically to identity their context-sensitive features.
4. Speakerphone key Provides the digits, letters, and special characters in context-sensitive applications.
5. Headset connector Connects a headset.
6. Off-hook key Answers an incoming call.
Enters into the redial call list.
Places a call.
Hardware component instructions of the W52P/W52H handset are:

13
2. Overview.
Item Description
7. Keypad Provides the digits, letters, and special characters in context-sensitive applications.
8. Star key Enters the star symbol.
Switches the silent mode on or off.
9, Redirect key Transfers a call to another party.
10. Microphone Connects a headset.
11. Mute key Toggles Mute feature on or off.
12. Pound key Enters the pound symbol.
Locks or unlocks the handset keypad.
Switches the input method.
13. On-hook key/Power key Long presses in the menu mode to return to the idle screen.
Long presses to turn the handset on or off when the handset is idle.
Cancels actions or ends a call.
Rejects an incoming call.
14. Message key Indicates a new receiving voice mail or a missed call.
Accesses the voice mail or the missed call list.
15. Scroll through the displaying information.
Move the cursor.
Adjust the ringer volume.
Act as shortcuts.
16. Confirms actions or enters into the main menu.

14
2. Overview.
2.3 Displaying information
on LCD screen.
The idle screen may be shown as below:
Status Line
Text Line
Soft Key Line
The LCD screen is divided into three parts: status line, text line and soft key line.
The information shown in the status line:
• On hook (idle) — displays the signal strength indicator, internal handset number
and battery status.
• Off hook — displays line ID.
The information shown in the text line:
• On hook (idle) — displays handset name, time and date, caller information when
receiving an incoming call and prompt messages.
• Off hook — displays the dialled digits.
The information shown in the soft key line:
• On hook (idle) — displays History and Line.
• Off hook — displays various terms according to the context of the specific
feature.
Signal strength. The strength of reception signal between the base station and handset may display as:
Weak to strong:
No reception:
Battery status. The battery status displays on the top right-hand corner of the LCD screen:
Icon Battery Level
Full
High
Medium
Low
Need Charging

15
2. Overview.
2.4 Icon instructions. Icons appearing on the LCD screen are described in the following table:
Anonymous Call
Anonymous call rejection
Missed call
Voicemail
Icon Description
Anonymous call
Keypad lock
Silent mode
Do not disturb
Call forward
Call hold
Call mute
Unassigned outgoing line
Unusable line
Loudspeaker on
Headset mode on
Battery information.
Please note:
When the capacity of batteries is low, and the handset is not charged, the handset will play a warning tone and display a
prompt box every hour.

16
3. Basic operations.
This chapter provides you with the basic operating instructions of the W52P IP DECT
phone. Topics include:
• Handset registration
• Basic network settings
• Checking system status
• Account registration
• Checking line status
• Turning handset on/off
• Adjusting ringer volume
• Locking/unlocking keypad
• Locating a handset
• Switching silent mode on/off
• Menu guidance
If you require additional information or assistance with your new phone, contact your
system administrator.
3.1 Handset registration. You can register up to 5 handsets to one W52P base station. Each handset can be
registered to 4 different base stations.
To register a handset manually: 1. Long press on the base station.
The registration LED slow flashes, indicating the base station is in the registration
mode.
2. Press on the handset to enter the main menu.
3. Select ->Registration->Register Handset.
The LCD screen displays the base (1-4).
4. Press or to highlight the desired one, and press the OK soft key.
The handset begins to search for the base station.
5. Press the OK soft key when the LCD screen displays the RFPI code of the base station.
6. Enter the system PIN (default: 0000).
7. Press the Done soft key.
The handset plays a warning tone and prompts “Handset Subscribed”, which indicates
the registration has finished.
After successful registration, the internal handset number and handset name appear on
the LCD screen.

17
3. Basic operations.
To de-register a handset: 1. Press to enter the main menu.
2. Select ->Registration->De-reg. Handset.
3. Enter the system PIN (default: 0000).
4. Press the Done soft key.
The LCD screen displays the names of the handsets registered to the same base station.
The name of the handset itself is highlighted and followed by a left arrow.
5. Press or to highlight the desired handset name, and press the OK soft key.
The LCD screen prompts “De-register Handset”.
6. Press the Yes soft key to de-register the handset or the No soft key to cancel.
1. Press to enter the main menu.
2. Select ->Registration->Select Base.
The LCD screen displays all base stations the handset registered to and the Bestbase
option (if the handset is registered to more than one base station). The radio box of the
currently used base station is marked. You can select Bestbase to search for the base
station with the best signal strength.
3. Press or to highlight the desired base station or the Bestbase option, and
press the Select soft key.
The handset begins to search for the base station. After successful connection, the
handset plays a warning tone and prompts “Base selected successfully!”.
You can press Highlight the base station the handset registered to and then press the
Rename soft key to rename the base station name.
To select the base station:
3.2 Basic network settings. The base station attempts to contact a DHCP server in your network to obtain the valid
network settings (e.g., IP address, subnet mask, gateway address and DNS address) by
default.
If the base station cannot contact a DHCP server for any reason, you need to configure
basic network settings manually.
1. Press to enter the main menu.
2. Select ->System Settings->Network.
3. Enter the system PIN (default: 0000).
4. Press the Done soft key.
5. Press or to select Static from the IP Address Type field.
6. Enter the valid values in the IP Address, Subnet Mask, Default Gateway, Primary
DNS and Secondary DNS fields respectively.
7. Press the Save soft key to accept the change.
To configure basic network
settings manually:

18
3. Basic operations.
If you are using an xDSL modem, you can connect your base station to the Internet via
PPPoE mode. Set the Internet port as a PPPoE port. The PPPoE port will perform a PPP
negotiation to obtain the IP address. Contact your system administrator for the PPPoE
user name and password.
To configure PPPoE: 1. Press to enter the main menu.
2. Select ->System Settings->Network.
3. Enter the system PIN (default: 0000).
4. Press the Done soft key.
5. Press or to select PPPoE from the IP Address Type field.
6. Enter the valid values in the PPPoE User and PPPoE Password fields.
7. Press the Save soft key to accept the change.
3.3 Checking system status. You can view the system status on your handset. Available information of the system
status includes:
• General information (e.g., IP address, firmware version and RFPI code of the base
station)
• Network status (e.g., IP type, gateway address and DNS address)
• Handset status (e.g., hardware version, product ID, IPUI code and firmware
version of the handset)
1. Press to enter the main menu.
2. Select ->System Status.
The LCD screen displays the general information and the More… option.
3. Press or to scroll through the list and view the specific information.
1. Press to enter the main menu.
2. Select ->System Status.
The LCD screen displays the general information and the More…option.
3. Select More …->Network.
The LCD screen displays the network status.
4. Press or to scroll through the list and view the specific information.
To check the network status:
To check general information:
Please note:
Using the wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network
performance. For more information on these parameters, contact your system administrator.

19
3. Basic operations.
1. Press to enter the main menu.
2. Select ->System Status.
The LCD screen displays the general information and the More… option.
3. Select More…->Handset.
The LCD screen displays the handset status.
4. Press or to scroll through the list and view the specific information.
To check the handset status:
3.4 Account registration. The base station supports up to 5 lines. You can register an account for each line via the
web user interface. To log into the web user interface of the base station, you should
obtain the IP address of the base station in advance. For more information on how to
obtain the IP address, refer to Checking system status on page 17.
To register an account via web
user interface:
3.5 Checking line status. You can register up to 5 lines to one base station. The status of each registered line can
be checked using the menu of the handset.
1. Press to enter the main menu.
2. Select ->Line Status.
The LCD screen displays all lines registered to the base station with icons for indicating
the line status. For example, the icon in the bottom of a line indicates that you
cannot place a call using this line on the handset.
1. Enter the IP address of the base station in the address bar of the browser and press
the Enter key.
2. Enter the user name (default: admin) and password (default: admin) in the
corresponding fields of the pop-up dialogue box.
3. Click Confirm to login.
4. Click on Account->Basic.
5. Select the desired account from the pull-down list of Account.
6. Select Enabled from the pull-down list of Account Active.
7. Enter the valid values in the Label, Display Name, Register Name, User Name,
Password and SIP Server fields respectively.
Contact your system administrator for the account information.
8. Click Confirm to accept the change.
To check line status:

20
3. Basic operations.
3.6 Turning handset on/off. Do one of the following:
• Long press until the LCD screen lights up.
• Place the handset in the charger cradle.
The handset will be turned on automatically.
1. Long press again when the handset is idle.
3.7 Adjusting ringer volume. You can adjust the ringer volume of your handset according to the noise level of the
surrounding environment. The ringer volume can be adjusted using the menu or the
predefined shortcuts (left and right navigation keys) on the keypad when the handset is
idle. The handset supports 5 different ringer volume levels. The default level is 3.
For more information on adjusting the ringer volume using the menu, refer to Ring
tones on page 24.
To turn the handset on:
To turn the handset off:
To adjust ringer volume using
the predefined shortcuts:
1. Press or when the handset is idle.
Press to decrease the ringer volume, or press to increase the ringer volume.
2. Press the Save soft key to accept the change or the Back soft key to cancel.
3.8 Locking/unlocking
keypad.
You can lock the handset keypad to prevent keys from being accidentally pressed.
1. Long press when the handset is idle until the LCD screen prompts “Keypad
Locked, Press and hold ‘#’ to unlock!”.
The keypad is locked and the icon appears on the idle screen.
You can still answer or reject incoming calls as usual. You can also end the answered call
by pressing .
To unlock the keypad: 1. Long press again until the LCD screen prompts “Keypad Unlocked”.
The keypad is unlocked and the icon disappears from the idle screen.
To lock the keypad:
Please note:
If the ringer volume is adjusted to the minimum, the icon will appear on the idle screen.
Please note:
If the keypad is locked, only the emergency numbers can be dialled out. You must enter the emergency number continuously.
To make emergency calls, you should configure the emergency numbers in advance. For more information, refer to Emergency
numbers on page 39.