Yeastar Technology NeoGate TA400 User manual

NeoGate TA400/800
User Manual
Version 41.18.0.8
Yeastar Information Technology Co. Ltd

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Table of Contents
Introduction .....................................................................................4
Part I. Configuration Guide ...............................................................5
1. Login ............................................................................................5
2. Status...........................................................................................7
2.1 System Status............................................................................ 7
2.1.1 Port Status ........................................................................... 7
2.1.2 Network status...................................................................... 8
2.1.3 System Info.......................................................................... 8
2.2 Reports ..................................................................................... 9
2.2.1 Call Logs.............................................................................. 9
2.2.2 System Logs......................................................................... 9
2.2.3 Packet Tool..........................................................................10
3. System .......................................................................................10
3.1 Network Preferences ..................................................................11
3.1.1 LAN Settings........................................................................11
3.1.2 Service ...............................................................................12
3.1.3 VLAN Settings......................................................................12
3.1.4 VPN Settings........................................................................14
3.1.5 DDNS Settings.....................................................................15
3.1.6 Static Route.........................................................................15
3.2 Security Center..........................................................................16
3.2.1 Security Center....................................................................16
3.2.2 Alert settings .......................................................................18
3.2.3 AMI Settings........................................................................20
3.2.4 Certificates..........................................................................21
3.2.5 Firewall Rules.......................................................................22
3.2.6 IP Blacklist ..........................................................................23
3.3 System Preferences....................................................................24
3.3.1 Password settings.................................................................24
3.3.2 Date and Time .....................................................................25
3.3.3 Email Settings......................................................................25
3.3.4 Auto Provision Settings..........................................................26
3.3.5 Firmware Update..................................................................29
3.3.6 Backup and Restore..............................................................29
3.3.6 Reset and Reboot .................................................................30
4. Gateway .....................................................................................31
4.1 FXS Port List .............................................................................31
4.1.1 FXS Port List........................................................................31
4.1.2 Hunt Group .........................................................................37

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4.2 VoIP Settings ............................................................................39
4.2.1 VoIP Server Settings.............................................................39
4.2.2 Dial Pattern Template............................................................42
4.2.3 SIP Settings.........................................................................43
4.2.4 IAX Settings ........................................................................49
4.3 Gateway Settings.......................................................................50
4.3.1 General Preferences..............................................................50
4.3.2 Feature Codes......................................................................50
4.3.3 Speed Dial Settings ..............................................................53
4.4 Audio Settings...........................................................................53
4.4.1 Custom Prompts...................................................................53
4.4.2 Music on Hold Prompts..........................................................54
4.4.3 System Prompts Settings.......................................................55
4.5 Advanced Settings .....................................................................56
4.5.1 Tone Zone Settings...............................................................56
4.5.2 RADIUS Settings ..................................................................58
Part II. Basic Operations ................................................................59
1. NeoGate TA Voice Menu ..............................................................59
2. Inter-port Call ...........................................................................60
3. Call Hold...................................................................................60
4. Call Waiting...............................................................................60
5. Call Transfer..............................................................................61
7. Direct IP Call.............................................................................61
8. Change NeoGate TA’s IP Address Using Analog Phones ....................62

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Introduction
NeoGate TA400/800 FXS Analog VoIP Gateways are cutting-edge products that
connect legacy telephones, fax machines and PBX systems with IP telephony
networks and IP-based PBX systems. Featuring rich functionalities and easy
configuration, NeoGate TA is ideal for small and medium enterprises that wish to
integrate a traditional phone system into IP-based system. NeoGate TA helps
them to preserve previous investment on legacy telephone system and reduce
communication costs significantly with the true benefits of VoIP.
Features
●4/8 FXS ports
●Fully compliant with SIP and IAX2
●Dial Pattern of outgoing calls
●Hunt Group
●Configurable VoIP Server templates
●Reliable fax performance with T.38
●3-party Conference
●Inter-port Calling
●Call Hold
●Blind Transfer
●Attended Transfer
●Support RADIUS protocol
For more information, please click:
http://www.yeastar.com/Products/Products.asp#NeoGateTA
For more information about the NeoGate TA hardware specification and how to
install the NeoGate TA, please refer to the document below:
http://www.yeastar.com/download/PartI_NeoGate_TA_FXS_Gateway_Installat
ion_Guide_en.pdf

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Part I. Configuration Guide
1. Login
The NeoGate TA attempts to contact a DHCP server in your network to obtain
valid network settings (e.g., the IP address, subnet mask, default gateway
address and DNS address) by default.
Please enable DHCP Server in your network to obtain the NeoGate IP address.
How to check NeoGate TA IP address:
1. Pick up the analog phone, then access the voice menu prompt by dialing
“***”.
2. Dial "1" to check the IP address.
3. Dial "2" for web access address.
Logging On:
After entering the IP address in the web browser, users will see a log-in screen.
Check the default settings below:
Username: admin
Password: password
In this example, the IP address is 192.168.3.159, the model is TA400.
Figure 1-1 NeoGate TA Login page
Click "Login" to get the welcome page.

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Figure 1-2 Login NeoGate TA

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2. Status
Click to check the status of NeoGate TA, including the system status
and the detailed reports.
2.1 System Status
In this page, we can check the status of the system, including trunk status,
network status and system information.
2.1.1 Port Status
Figure 2-1 FXS Port Status
NeoGate TA Status Description:
Port Status:
Up/Down
Description
Up
The FXS module works well.
Down
The FXS module is broken.
Voice Mail (New/Old)
Showing the number of unread voicemail and old voicemail.
*Only when the FXS port is registered as one of the VoIP Server’s accounts,
can you see the voice mail status.
Status:
Status
Description
OK Successful registration, trunk is ready for use
Unreachable
The trunk is unreachable.
Request Send
Registering.
Waiting for authentication
Wrong password or user name.
Failed Trunk registration failed.

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Off-hook/On-hook
Hook Description
On Hook The FXS port is idle.
Off Hook The FXS port is busy.
2.1.2 Network status
In this page, the IP address of LAN port will appear with their status.
Figure 2-2 Network Status
If your VLAN or VPN are configured, you can check the status in this page also.
2.1.3 System Info
In this page, we can check the hardware/firmware version, or the disk usage of
NeoGate TA.
Figure 2-3 System Info

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2.2 Reports
In this page, we can check the call detailed log, system log, and use the packet
tool to debug the system when needed.
2.2.1 Call Logs
The call log captures all call details, including call time, caller number, callee
number, call type, call duration, etc. An administrator can search and filter call
data by call date, caller/callee, trunk, duration, billing duration, status, or
communication type.
Figure 2-4 Call Logs
2.2.2 System Logs
You can download and delete the system logs of NeoGate TA.
Figure 2-5 System Logs

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Options
·Enable Hardware Log
Save the information of hardware; (up to 4 log files)
·Enable Normal Log
Save the prompt information; (up to 16 log files)
·Enable Web Log
Save the history of web operations (up to 2 log files)
·Enable Debug Log
Save debug information (up to 2 log files)
2.2.3 Packet Tool
This feature is used to capture packets for technician. Integrate packet capture
tool “Wireshark” in NeoGate.
Users also could specify the destination IP address and port to get the packets.
·IP
Specify the destination IP address to get the packets.
·Port
Specify the destination Port to get the packets.
3. System
Click to access. In this page, we can configure the network settings,
security settings and some system preferences.

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3.1 Network Preferences
3.1.1 LAN Settings
Figure 3-1 Static IP Address Mode
Table 3-1 Description of LAN Settings
Items
Description
Hostname Set the host name for NeoGate TA
Static IP Address Set the NeoGate TA’s IP address as a static IP
IP Address Set the IP Address for NeoGate TA. It is recommended that
you configure a static IP address for NeoGate TA.
Subnet Mask Set the subnet mask for NeoGate TA
Gateway Set the gateway for NeoGate TA
Primary DNS
Set the primary DNS for NeoGate TA.
Secondary DNS
Set the secondary DNS for NeoGate TA
IP Address2
Set the second IP Address for NeoGate TA
Subnet Mask2
Set the second subnet mask for NeoGate TA
Figure 3-2 DHCP Mode
Select DHCP mode to get network automatically from the local network.
Figure 3-3 PPPoE
Fill in user name and password to access the Internet via PPPoE.

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3.1.2 Service
The administrator can manage all the access methods on NeoGate TA on the
"Service" page.
Figure 3-4 Service Settings
Table 3-2 Description of Service Settings
Items
Description
SSH
By using SSH, you can log in to NeoGate and run commands.
It's disabled by default. We don't recommend enabling it if
not needed.
The default port for SSH is 8022;
FTP
FTP access;
The default port is 21.
TFTP TFTP access;
The default port is 23.
HTTP HTTP web access;
The default port is 80.
HTTPS
HTTPS web access, it is disabled by default, and you can
enable it to get safer web access.
3.1.3 VLAN Settings
A VLAN (Virtual LAN) is a logical local area network (or LAN) that extends
beyond a single traditional LAN to a group of LAN segments, given specific
configurations.
Note:
NeoGate TA is not the VLAN server, a 3-layer switch is still needed, please
configure the VLAN information there first, then input the details in NeoGate TA,
so that the packages via NeoGate TA will be added the VLAN label before
sending to that switch.

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Figure 3-5 VLAN Settings
Table 3-3 Description of VLAN Settings
Items
Description
NO.1
Click the NO.1 you can edit the first VLAN over LAN
VLAN Number
The VLAN Number is a unique value you assign to each
VLAN on a single device
VLAN IP Address Set the IP Address for NeoGate TA VLAN over LAN.
VLAN Subnet Mask
Set the Subnet Mask for NeoGate TA VLAN over LAN.
Default Gateway
Set the Default Gateway for NeoGate TA VLAN over LAN
NO.2
Click the NO.2 you can edit the first VLAN over LAN.
VLAN Number
The VLAN Number is a unique value you assign to each
VLAN on a single device.

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VLAN IP Address Set the IP Address for NeoGate TA VLAN over LAN.
VLAN Subnet Mask Set the Subnet Mask for NeoGate TA VLAN over LAN.
Default Gateway Set the Default Gateway for NeoGate TA VLAN over LAN.
3.1.4 VPN Settings
A virtual private network (VPN) is a method of computer networking typically
using the public internet that allows users to privately share information
between remote locations, or between a remote location and a business' home
network. A VPN can provide secure information transport by authenticating
users, and encrypting data to prevent unauthorized persons from reading the
information transmitted. The VPN can be used to send any kind of network
traffic securely. NeoGate TA supports OpenVPN.
Figure 3-6 VPN Settings
·Enable VPN
·Import VPN Config
Import configuration file of OpenVPN.
Notes:
1. Don't configure “user” and “group” in the “config” file. You can get the config
package from the OpenVPN provider.
2. NeoGate TA works as VPN client mode only.

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3.1.5 DDNS Settings
DDNS (Dynamic DNS) is a method / protocol / network service that provides the
capability for a networked device, such as a router or computer system using
the Internet Protocol Suite, to notify a Domain Name System (DNS) name
server to change, in real time, the active DNS configuration of its configured
hostnames, addresses or other information.
Figure 3-7 DDNS Settings
Table 3-4 Description of DDNS Settings
Items
Description
DDNS Server
Select the DDNS server you sign up for service.
User Name
User name the DDNS server provides you.
Password
User account’s password.
Host Name
The host name you have got from the DDNS server
Note: DDNS allows you to access your network using domain names instead of
IP address. The service manages changing IP address and updates your domain
information dynamically. You must sign up for service through dyndns.org,
freedns.afraid.org, www.no-ip.com, www.zoneedit.com.
3.1.6 Static Route
NeoGate TA will have more than one Internet connection in some situations but
it has only one default gateway. You will need to set some Static Route for
NeoGate TA to force it to go out through different gateway when accessing to
different internet.
The default gateway priority of NeoGate TA from high to low is VPN/VLAN LAN
port.

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Figure 3-8 Static Route
1) Route Table
The current route rules of NeoGate TA.
2) Static Route Rules
You can add new static route rules here.
Table 3-5 Description of Static Route Settings
Items
Description
Destination
The destination network to be accessed to by NeoGate TA.
Subnet Mask
Specify the destination network portion.
Gateway
Define which gateway NeoGate TA will go through when
accessing the destination network.
Metric
The cost of a route is calculated by using what are called
routing metric. Routing metrics are assigned to routes by
routing protocols to provide measurable statistic which can
be used to judge how useful (how low cost) a route is.
Interface Define which internet port to go through.
3.2 Security Center
3.2.1 Security Center
You can check NeoGate TA security configuration in “Security Center” page. And
also, you can enter the relevant security settings page rapidly.

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Firewall:
Figure 3-9 Firewall
In the “Firewall” tab, you can check firewall configuration and alert settings. You
can enter the configuration page directly by clicking the relevant button.
Service:
Figure 3-10 Service
In “Service” tab, you can check AMI /SSH/FTP/TFTP/HTTP/HTTPS status. You
can enter the configuration page directly by clicking the relevant button.
Port:
Figure 3-11 Port
In “Port” tab, you can check SIP port, HTTP port and HTTPS port. You can also
enter the relevant page by clicking the button in “Setting” column.
We recommend changing the default port for security.

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3.2.2 Alert settings
If the device is under attack, the system will alert users via call or E-mail.
The attack modes include IP attack and Web Login.
Figure 3-12 Alert Settings
1. IPATTACK
When the system is attacked by IP address, the firewall will add the IP to auto
IP Blacklist and notify the user if it matches the protection rule.
1) Phone Notification Settings
Table 3-6 Description of Phone Notification Settings
Items
Description
PHONE Notification
Whether to enable phone notification or not.
Number
The numbers could be set for alert notification; users can
setup multiple extension and outbound phone numbers.
Please separate them by “;”.
Example: “500;9911”, if the extension has configured
Follow Me Settings, the call would go to the forwarded
number directly.
Attempts
The attempts to dial a phone number when there is no
answer.
Interval
The interval between each attempt to dial the phone
number. Must be longer than 3 seconds, the default value
is 60 seconds.
Prompt Users will hear the prompt while receiving the phone
notification.
2) E-mail Notification Settings
Note: Please ensure that all voicemail settings are properly configured on the
System Settings -> Voicemail Settings page before using this feature.
Table 3-7 Description of E-mail Notification Settings
Items
Description
E-mail Notification
Whether to enable E-mail Notification or not.
Recipient’s Name
The recipients for the alert notification, and multiple email
addresses are allowed, please separate them by “;”.
E.g. [e-mail];[e-mail],4[email protected]om

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Subject The subject of the alert email.
Email Content
Text content supports predefined variables. Variable names and
corresponding instructions are as follows:
gateway hostname:$(HOSTNAME)
attack source ip address:$(SOURCEIP)
attack dest mac:$(DESTMAC)
attack source port:$(DESTPORT)
attack source protocol:$(PROTOCOL)
attack occurred:$(DATETIME)
Figure 3-13 IP ATTACK Alert

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2. WEBLOGIN
Web Login Alert Notification: entering the wrong password consecutively for
five times when logging in NeoGate TA Web interface will be deemed as an
attack, the system will limit the IP login within 10 minutes and notify the user.
Figure 3-14 WEBLOGIN Alert
3.2.3 AMI Settings
The Asterisk Manager Interface (AMI) is a system monitoring and management
interface provided by Asterisk. It allows live monitoring of events that occur in
the system, as well enabling you to request that Asterisk perform some action.
The actions that are available are wide-ranging and include things such as
returning status information and originating new calls. Many interesting
applications have been developed on top of Asterisk that take advantage of the
AMI as their primary interface to Asterisk.
There are two main types of messages on the Asterisk Manager Interface:
manager events and manager actions.
The 3rd party software can work with NeoGate TA using AMI interface. It is
disabled by default. If necessary, you can enable it.