Zte ZXHN H108N User manual

ZXHN H108N
User Manual

ZXHNH108N
HomeGateway
UserManual
ManualNO:SJ-20130906112152-001
EditionTime:2013–09–10(R1.0)
Copyright©2013ZTECORPORATION.
Allrightsreserved.
Nopartofthisdocumentationmaybeexcerpted,reproduced,
translated,annotatedorduplicated,inanyformorbyanymeans
withoutthepriorwrittenpermissionofZTECorporation.
ZTECORPORATIONreservestherighttomodifythismanualfor
productupgradeorothercauseswithoutnotifyingusersinad-
vance.

Legal Legal
LegalInformation Information Information
■ ■
■Limited Limited
LimitedWarranty Warranty Warranty
ZTEwarrantsthat,foroneyearfromthedateofdeliverybyZTEtopurchaser's
designatedcarrier,theequipmentwillremainfreefromdefectsindesign,ma-
terialandworkmanshipundernormaluseandserviceandwillconforminall
materialrespectstotheapplicablespecicationssetforthinpurchaseorder
oragreement.ZTEdoesnotwarrantthatoperationoftheequipmentwillbe
error-freeoruninterrupted.
InaccordancewithZTE'sstandard,warrantyterms,ZTEshall,atitsoption,
repairorreplaceanydefectiveornonconformingitem,providedthat(a)pur-
chaser/EndUsergivesZTEwrittennoticeofthedefectornonconformitywithin
thewarrantyperiodspeciedabovepromptlyafterResellerisnotiedbythe
EndUserofthesame;and(b)EndUserreturnsthedefectiveitematitsex-
pensetoZTE’snominatedCustomerServiceDepartmentinaccordancewith
ZTE’sstandardpartsexchangeprocedures.
ThiswarrantydoesnotapplytodefectsorerrorsintheEquipmentcaused
by:(a)reasonableabrasionofequipments;(b)EndUser’sfailuretofollow
ZTE’sinstallation,operationormaintenanceinstructionsorprocedures;(c)
EndUser’smishandling,misuse,negligence,orimproperinstallation,un-in-
stallation,storage,servicingoroperationoftheEquipment;(d)modications
orrepairsnotmadebyZTEoraZTE-certiedindividual;(e)powerfailures,
surges,re,ood,accident,actionsofthirdpartiesorothereventsoutside
ZTE’sreasonablecontrol;(f)usageofproductsofthirdParties,orusagecon-
junctionwiththirdpartiesprovidedthatsuchdefectsareduetotheconjunc-
tion;(g)anyothercausebeyondtherangeofnormalusageforequipments.
EndUsershallassurethatequipmentisinstalledandmaintainedbyZTEor
ZTE-certiedindividualsinaccordancewithZTE’scerticationprocedures;
providedthatifEndUsercausesorpermitsservicestobeprovidedbyindivid-
ualswhoarenotZTE-certied,theWarrantyshallbevoidastoallEquipment
servicedinbreachofthisagreement.EndUsershallhavenorighttoreject,
return,orreceivearefundforanyEquipmentfromZTE.Anyitemrepairedor
replacedbyZTEshallcontinuetobewarrantedforthelongeroftheremain-
deroftheoriginalwarrantyperiodor90daysfromthedatetherepairedor
replacedpartisdeliveredtothecarrier.
THISWARRANTY(1)ISENDUSER'SSOLEREMEDYANDZTE’SSOLELI-
ABILITYFORDEFECTIVEORNONCONFORMINGITEMS,ANDISINLIEU
OFALLOTHERWARRANTIES,EXPRESSED,IMPLIEDORSTATUTORY ,
INCLUDINGBUTNOTLIMITEDTOTHEIMPLIEDWARRANTIESOFMER-
CHANTABILITYANDFITNESSFORAPARTICULARPURPOSE,UNLESS

OTHERWISEREQUIREDUNDERTHEMANDATORYPROVISIONSOFTHE
CHINESELAW,AND(2)ISBETWEENZTEANDENDUSER(ASTHEORIG-
INALPURCHASERFORENDUSE)ANDMAYNOTBETRANSFERREDOR
ASSIGNED,BYOPERATIONOFLAWOROTHERWISE,WITHOUTZTE’S
PRIORWRITTENCONSENT .
■ ■
■Limitation Limitation
Limitationof of ofLiability Liability Liability
ZTESHALLNOTBELIABLEFORANYLOSSOFPROFITSORINDIRECT ,
SPECIAL,INCIDENTALORCONSEQUENTIALDAMAGESRESULTING
FROMORARISINGOUTOFORINCONNECTIONWITHUSAGEOFTHIS
PRODUCT,WHETHERORNOTZTEHADBEENADVISED,KNEWOR
SHOULDHAVEKNOWNOFTHEPOSSIBILITYOFSUCHDAMAGES,
INCLUDING,BUTNOTLIMITEDTO,LOSTPROFITS,COSTOFCAPITAL,
COSTOFSUBSTITUTEFACILITIESOREQUIPMENT ,ANYDOWNTIME
COSTSORCLAIMSOFENDUSERS.THELIABILITYOFEACHPARTY
UNDERTHISAGREEMENT ,WHETHERARISINGOUTOFBREACHOF
CONTRACT(INCLUDINGBUTNOTLIMITEDTOBREACHOFWARRANTY)
ORTORT(INCLUDINGBUTNOTLIMITEDTONEGLIGENCEANDSTRICT
LIABILITY)ORUNDERANINDEMNIFICATIONPROVISIONSHALLINNO
EVENTEXCEEDTHEAGGREGATEAMOUNTBENIFITEDBYZTEINTHE
PRODUCTSFROMWHICHSUCHLOSSORDAMAGEDIRECTLYAROSE.
■ ■
■Confidentiality Confidentiality
Confidentiality
EndUseragreesthatEndUserwillreceivecondentialorproprietaryinfor-
mation(“CondentialInformation”)inconnectionwiththepurchaseandde-
ploymentofZTEEquipment.EndUserwillnotdiscloseZTE’sCondential
Information,willuseitonlyforpurposesforwhichitwasdisclosed,andmust
treatitwiththesamedegreeofcareasitdoesitsownsimilarinformation,but
withnolessthanreasonablecare.EndUseragreesthatthetermsherein,the
EquipmentandallZTEdocumentationisZTECondentialInformation.

1SafetyInstructions
1.1SafetyChecklistc
CheckthefollowingitemsbeforeinstallingtheZXHNH108NADSLequipment.
Electrical
safety
Donotplaceinammable/conductive/wetobjectsaroundthe
equipment.Cablesshouldbeingoodcondition.Allelectrical
appliancesshouldbeplacedstably.
Equipment
placement
�Devicesshouldbeplacedinawell-ventilatedenvironment.
�Placethedevicesonastableandatsurface.
�Donotexposetheequipmenttodirectsunlight;donotplace
theequipmentonacomputer.
�Keeptheequipmentawayfromheatandwater.
�Makesurepowersupplyisavailable.Theinputvoltageuc-
tuationrangemustbelessthan10%.Thepowerplugmust
notsharethesamesocketwiththatofahairdrier,aniron
orarefrigerator.
1.2SafetyInstructions
�ReadtheUserManualcarefullybeforehandlingtheequipment.
�AttentionisrequiredforallthesafetycautionsinthismanualandtheZXHN
H108NMaintenanceManagementManual.
�Donotuseanaccessorythatdoesnotbelongtotheequipmentwithoutprior
consentofthemanufactureasitmayleadtoequipmentdamageorevena
re.
�Usethepoweradapterinthepackage.
�DonotconnectphonestotheADSLlinedirectly.Instead,connectthemto
thesplitter.
�Donotplaceanyobjectsontheequipment.
�Installtheequipmentinadry,well-ventilated,rainproof,andcleanplace.
�Unplugthepowercablesduringthunderstormstoprotecttheequipment
againstlightningstrikes.
�Cleantheequipmentbyusingasoftanddrycloth.Powerofftheequipment
beforecleansingit.
�Powerofftheidleequipment.

�Keeptheventilationholecleanandpreventanyobjectsfromdroppinginto
theequipmentthroughthehole;otherwise,shortcircuitmayoccur,which
leadstoequipmentfailureorre.
�Donotsprayliquidonthesurfaceoftheequipment.
�Donotopenthechassisbyyourself,especiallyduringequipmentpower-on.
�Makesurethepowerisoffbeforeplugging/unpluggingthepower.
�Becarefulwhenunpluggingthepowerasthetransformermaybeveryhot.
�Keeptheequipmentandallitsparts/accessoriesoutofchildren’sreach.
Note:
Pleasereadtheabovesafetyinstructionscarefullybeforehandlingequipment.
Usersshouldassumeresponsibilitiesforanyaccidentsoccurredduetomis-
conductsagainsttheaboveinstructions.
2Overview
TheZXHNH108NisanADSLaccessdevicethathasmultiplelinetransmis-
sionmodes.Attheuserend,itnotonlyprovidesfour10/100Base-TEther-
netinterfacesbutalsosupportswirelessuseraccessesincompliancewith
theIEEE802.11b/g/nstandard.Withthehigh-speedADSLaccess,theZXHN
H108Ncanprovidethebroadbandinternetserviceorenterprisenetworkac-
cessserviceforusers.
2.1Features
Asarouting-capableADSLmodem,theZXHNH108Nmodemhasthefollow-
ingcharacteristics:
�SupportsG.992.1(G.DMT),G.992.3(ADSL2),G.992.5(ADSL2+).
�SupportsdatatransmissionamongADSL,Ethernet,andWLAN.
�Supports802.11b,802.11g,802.1 1n.
�ProvidesWeb-basedcongurationandmonitoring.
�Supportsupto8PVCs.
�Supportsbridge/routingmode.
�SupportsNAT.
�SupportsDHCPClient/DHCPServer.

2.2ProductSpecications
Environmental
temperature0°C-+40°C(32°F-104°F)
Environmental
requirements
Humidity5%-95%(non-condensing)
Input:AC100V-240V,
50Hz/60Hz
PowerspecicationsPoweradapter
Output:DC12V,500mA
CerticationCE
2.3PackingList
ComponentNameCount
ZXHNH108N1
Splitter1
PowerAdapter1
RJ-11telephonecable2
RJ-45Ethernetcable1
UserManual&QualityWarrantyCard1
QualityCerticate1
CD(Optional)1
Note:
Informationprovidedaboveisforreferenceonly;actualproductappearance
mayvary.
2.4SystemRequirements
PleasecheckthefollowingitemsbeforeinstallingtheZXHNH108N.
�ADSLServiceSubscription
IfyouhavesubscribedfortheADSLservice,yourADSLoperatorwillprovide
youatleastonevalidIPaddressthroughstaticallocationordialupdynamic
allocation.

�ComputerConguration
Pleasemakesurethatthesystemisequippedwitha10M/100MEthernet
adapterandsupportstheTCP/IPprotocol.
Itisrecommendedtouseacomputerwiththebelowcongurations:Pen-
tiumIIIoralaterversion,64Mmemory,10Gharddisk,graphicaccelerating
adapterwithabove2Mdisplaymemory,audioadapter,andsoundbox.
�OperatingSystem
Theoperatingsystemcanbeoneofthefollowing:Windows98SE,Windows
Me,Windows2000,WindowsXP ,WindowsVista,Windows7,orWindows
8.TheInternetExplorer6.0oralaterversioncanbeusedtocongurethe
device.
3InstallationPreparations
3.1HardwareDescription
FrontPanel
Identica-
tionColorStatusDescriptionDescription
OffPoweroff.
Theredindicatoris
ConstantlyOn.POST:PowerOnSelfT est
Theredindicator
isashing.Softwareupgrade.
PowerGreen/Red
Thegreenindicator
isConstantlyOn.
Poweronandcompletethe
selftest.

Identica-
tionColorStatusDescriptionDescription
OffNosignalsaredetected.
SlowFlashDSLlinehandshakingin
progress.
FlashDSLlinetraininginprogress.
DSLGreen
ConstantlyOnThemodemhasbeen
activated.
Off
Thesystemisunderthe
BridgemodeortheADSL
hasnotbeenconnected.
Thegreenindicator
isConstantlyOn.
Thedatapacketpasses
throughtherouterinterface
ontheWANside.
Thesystemisunderthe
RoutemodeandtheADSL
hasbeenconnected.The
modemIPdatapacketcan
benormallytransceived(For
example,thebuilt-inPPPoE
hasbeenestablishedand
thedynamicIPaddresshas
beenobtained).
InternetGreen/Red
Theredindicatoris
ConstantlyOn.
Therouterinterfaceon
theequipmentWANside
cannotsend/receivedata
packetnormally.(No
DHCPresponse,no
PPPoEresponse,PPPoE
authenticationfailed,noIP
addressfromIPCP ,andso
on.)
ConstantlyOn
TheLANinterfaceis
connectedbutnodatais
transmitted.
FlashingThedatapacketpasses
throughtheLANInterface.
LAN1~LAN4Green
Off
Thedeviceisnotpowered
onortheLANinterfaceis
notconnected.

Identica-
tionColorStatusDescriptionDescription
ConstantlyOnThewirelessportisenabled.
Flashing
Dataistransmitting.The
ashingfrequencyindicates
theWLANtrafc.
WLANGreen
Off
Theequipmentisnot
poweredonorthewireless
portisdisabled.
Off
Thegreenindicatorisoffin
thefollowingsituations:
�DidnotpresstheWPS
key.
�WiFiisoff.
�Noterminalisconnected
tothegatewaythrough
WPS.
�Thereisterminalcon-
nectedtothegateway
throughWPSandthecon-
nectionexceedsvemin-
utes.
QuickFlashing
Thereisterminalconnected
tothegatewaythrough
WPS;however,faults
occurinthisprocess.The
indicatorasheswithan
intervalof0.1s.
SlowFlashing
Terminalisbeingconnected
tothegatewaythrough
WPS.TheindicatorisOnfor
0.2sandthenOfffor0.2s.
Theindicatorashes
andoffondifferent
intervals.
Sessionoverlapdetected.
Theindicatorashesve
timesduring1sandthe
indicatorisofffor0.5s(this
processisrepeated).
WPSGreen
ConstantlyOn
Thereisterminalconnected
tothegatewaythroughWPS
andtheconnectiondoesnot
exceedveminutes.

Rearpanel
ItemDescription
DSL
RJ-11connectioninterface:Theequipmentis
connectedtotheADSLlineorsplitterviathe
telephoneline.
LAN1-LAN4
RJ-45connectioninterface:ConnectittothePC
computerorothernetworkdevicesbyusingthe
networkcable.
PowerPowerinterface.Connectittothepoweradapter.
WPSWPSswitch
Reset
Thisbuttonisonthebottomofmodem.Inthe
power-onstate,youcanrestorethesystemtothe
defaultcongurationbyusingathinneedletopress
thisslotforveseconds.
WLANWi-Fiswitch
On/OffPowerswitch

3.2HardwareConnections
HardwareConnectionsIntroduction
Note:
Ifyoudonotwantinternetservicesandtelephonevoiceservicestobeprovided
atthesametime,connectonlythelineportoftheGatewaywiththeRJ-11port
(thephonejack)onthewallbyusingatelephonecord.Inthiscase,thesplitter
isnotnecessary.

4FAQs
FAQSolution
Allindicatorsareoff
aftertheZXHNH108N
equipmentispowered
on.
First,makesurethatyouhaveinsertedthepower
adapteroftheZXHNH108Nintoaworkingpower
socketandthattheZXHNH108Nhasbeen
poweredon(theswitchbuttonispresseddown).
Whentheindicatorsarestilloffaftertheabove
checksaredone,thenthecausemaybehardware
damage.Insuchcases,youshouldcontact
localoperatorsformaintenance.Donotperform
maintenancebyyourself.
WillADSLaffectthe
telephoneconversation
quality?Willtheinternet
accessrateslowdownif
oneismakingphonecall
andaccessinginternet
atthesametime?
ADSLseparatesvoicesfromdatathroughthe
frequencydivisionmultiplexingtechnology.
Therefore,voicesanddatarunindifferentpaths
withoutmutualinterference.Neithertheaccess
ratenorconversationqualitywilldeterioratewhen
youareinacallandonlineatthesametime.
Issuedescription:
Sometimes,theADSL
userscannotaccess
internet.
First,checkwhethertheZXHNH108Nisin
normalstate(checktheindicatorsagainstthis
UserManual).Ifyes,thecomputerorapplication
networkmaybefaulty,nottheADSL.IftheADSL
modemhasproblems,thencheckthestatusof
indicatorsonebyonetoremovethefault.
Itisrecommendedthatyoucheckthefollowing
pointsbeforeyouseekhelpfromoperators:
1.TheADSLtelephonecableconnectorsarein
goodcondition.
2.TheADSLisawayfromthepowercableand
large-powerelectronicdevices.
3.Notelephoneextensionsandfaxmachinesare
installedbetweentheADSLincominglineand
splitter.
4.Thesplitteriscorrectlyinstalled.
5.TheADSLmodemisnotover-heated.

FAQSolution
Passwordverication
failure.
Modemsynchronizationandconnectionare
normal.However,sometimesthepasswordfails
tobeveried.
Solution:
1.Benotedthattheaccountandpasswordarecase
sensitiveandsomeaccountscontainadomain
name.
2.Virtualdialupsoftware.Itispossiblethatsome-
timesthevirtualdialupsoftwareisfaulty,orcon-
ictswithothersoftwareintheoperationsystem.
Insuchcases,itissuggestedtore-installthedi-
alupsoftwareorreplaceitwithvalidsoftware.
3.Networkadapterdriveprogrammaybefaulty.
4.Didnotmakepaymentontime.Payontimein
suchcases.
Whyauthenticated
usernamesand
passwordscannotbe
re-authenticated?
Thisproblemmaybeduetothefollowingreasons:
1.Youraccounthasexpiredoryouareadefaulting
subscriber.Insuchcases,paythedecitsum.
2.Youmoveintoanewarea.Astheaccountand
thepathPVCarebundledbysomeoperators,
yourpreviousaccountandpasswordcannotbe
authenticatedafteryouchangedyourpath.
3.Oneofyouraccountsloggedonsuccessfullyand
youcannotbere-authenticatedastheoperator
recognizedtheuniquenessofthisaccount.
4.Thecausemayalsobethatyoufailedtodereg-
isteryouraccounttimelyontheBroadbandAc-
cessServer(BAS)whenyouwereofflineabnor-
mally,sotheBASorthebillingsystemdeemed
thatyouraccountwasstillavailable.Therefore,
yourre-loginmayfailbecauseofuniquenessof
youraccount.Insuchcases,itissuggestedthat
youre-diallater.Ifyoufailagain,thencontactthe
operatorforsolution.
Whatarereasonsfor
ADSLsynchronization
failure(alsoreferred
WhentheADSLsuddenlyfailstobesynchronized
(linkdown)duringapplication,thecausemightbe
theDSLindicatorofthemodemisnotConstantly

FAQSolution
tolinkdownorlink
establishmentfailure)?
On.Itissuggestedtodocheckinthefollowing
order:
1.Checkthequalityoftheincomingcablesandthe
incomingcableconnectors.
2.InstalltheADSLModemcorrectlybyfollowingthe
userguide.
3.Ensurethetelephonecablesarenormalandare
ingoodcontactwithADSL.
4.Disconnectthesplitteranddirectlyconnectthe
ADSLModemtotheincomingcustomercable
endtoensurethattheproblemisnotdueto
improperinstallationorincomingcustomerline
quality.WhentheADSLissynchronizedagain,
itmeansthattheincomingcustomerpartisnot
installedproperly.Re-installitaccordingtothe
UserGuide.
5.WhentheADSLstillfailstobesynchronizedaf-
tertheADSLModemhasbeenconnectedtothe
incomingcustomercableend,thenyoushould
contacttheoperatortocheckwhetherthereare
externallinefailures/Modemfailures.
6.Ifitisthesplitterproblem,youshouldcallthe
operatortoperformmaintenanceorreplacement.
7.Theproblemmayalsoliewiththeoperatorequip-
ment.Calltheoperatortoconrmit.
8.Alongconnectioncablebetweenthesplitterand
theADSLModemmaycausepooranti-inter-
ferenceperformanceandpoorsynchronization.
Therefore,theconnectioncableshouldnotbe
toolong.
5StandardsCompliance
TheequipmentcomplieswiththefollowingADSLstandards:

StandardNote
ITUG.992.1Asymmetricdigitalsubscriberline(ADSL)transceivers.
ITUG.992.3Asymmetricdigitalsubscriberlinetransceivers2
(ADSL2).
ITUG.992.5AsymmetricDigitalSubscriberLine(ADSL)
transceivers-ExtendedbandwidthADSL2(ADSL2+).
ITUG.994.1HandshakeproceduresforDigitalSubscriberLine
(DSL)Transceivers.
ETSITS101388
TransmissionandMultiplexing(TM);Access
transmissionsystemsonmetallicaccesscables;
AsymmetricDigitalSubscriberLine(ADSL)–European
specicrequirements.

ZTECorporationWarrantyCard
DearCustomer,
ThankyouforchoosingtheZTEcommunicationproduct.T oobtainourbest
service,pleasereadtheinformationinthiswarrantycardcarefullyandretain
thiscardsafely.ZTECorporationwarrantsthattheproductwillbefreefrom
manufacturingdefectsforoneyearfromthedateofpurchase.Shouldthere
beanymanufacturingdefectintheproductwithinthelimitedwarrantyperiod,
ZTECorporationwillprovideproperserviceandmaintenance,atnochargeto
thecustomer.
�NoticeforCustomers
ZTECorporationwillchargeforparts,components,orservicesundereither
ofthefollowingcircumstances:
�Afterthewarrantyofthepartsand/orthecomponentsexpires.
�Damagecausedbypurchaserduringtransportationorshipping.
�Damagecausedbydisassembly,repairormodicationoftheproductby
anyoneotherthanwarrantorauthorizeddealerandserviceproviders.
�Damagecausedbyoperationsthatarenotstatedintheinstructionsand
notesintheUserManual(suchasdamagecausedbyhotpluggingthe
equipment).
�Damagecausedbyirresistiblenaturaldisasters.
�Purchaserfailstopresentthewarrantycard,orthewarrantycarddoesnot
conformtotheproduct,ortherecordsinthewarrantycardareincorrect.
Pleasecontactthelocalcustomerservicecenterfordetailedinformation.
�CustomerInformation
CustomerNamePurchaseDate
ContactPersonCustomerPhone
Address
DealerDealerPhone
ModelNumberSerialNumber

�ServiceandMaintenanceRecord
DateMaintenance/service
Item
Signature
ofMainte-
nanceEn-
gineer
Signatureof
Customer

ZTE CORPORATION
NO. 55, Hi-tech Road South, ShenZhen.
P.R.China
Postcode: 518057
Tel: [phone]
Fax: [phone]
URL: http://ensupport.zte.com.cn
E-mail: [email protected]