Akuvox Smart Intercom R29 Series Manual

R29 Series Door Phone Admin Guide

About This Manual
Thank you for choosing Akuvox’s R29 series door phone. This manual is intended for end users who need to properly configure the
door phone. This manual is applicable to 29.31.1.7xx version, and it provides all functions’ configurations of R29 series door phone.
Please visit Akuvox forum or consult technical support for any new information or latest firmware.
Note: Please refer to universal abbreviation form in the end of manual when meet any abbreviation letter.

Content
1. Product Overview............................................................................................................................................................................................... 1
1.1. Instruction.....................................................................................................................................................................................................1
1.2. Connector Introduction...............................................................................................................................................................................2
2. Daily use................................................................................................................................................................................................................ 3
2.1. Starting......................................................................................................................................................................................................... 3
2.2. Make a Call.................................................................................................................................................................................................. 4
2.2.1. Call From Digital Keypad.................................................................................................................................................................4
2.2.2. Call From Phonebook...................................................................................................................................................................... 5
2.2.3. Call From Speed Dial.......................................................................................................................................................................6
2.2.3.1. Building theme........................................................................................................................................................................ 6
2.2.3.2. Villa theme or Office theme.................................................................................................................................................. 6
2.3. Receive a Call............................................................................................................................................................................................. 6
2.4. Unlock........................................................................................................................................................................................................... 7
2.4.1. Unlock by Pin Codes........................................................................................................................................................................7
2.4.2. Unlock by Face................................................................................................................................................................................. 8
2.4.3. Unlock by RFID cards...................................................................................................................................................................... 8

2.4.4. Unlock by DTMF codes................................................................................................................................................................... 9
3. Basic Features..................................................................................................................................................................................................... 9
3.1. Access the system setting......................................................................................................................................................................... 9
3.2. Access the website setting...................................................................................................................................................................... 10
3.2.1. Obtain IP Address.......................................................................................................................................................................... 10
3.2.2. Access the Device Website.......................................................................................................................................................... 10
3.3. Password Modification............................................................................................................................................................................. 11
3.3.1. Modify the Phone System Password...........................................................................................................................................11
3.3.2. Modify the Web Password............................................................................................................................................................ 12
3.4. Phone configuration................................................................................................................................................................................. 12
3.4.1. Language.........................................................................................................................................................................................12
3.4.1.1. Modify the phone language................................................................................................................................................ 12
3.4.1.2. Modify the web language....................................................................................................................................................13
3.4.2. Time.................................................................................................................................................................................................. 14
3.4.3. Network............................................................................................................................................................................................ 15
3.4.3.1. DHCP Mode.......................................................................................................................................................................... 15
3.4.3.2. Static Mode........................................................................................................................................................................... 16

3.4.3.3. Local RTP..............................................................................................................................................................................17
3.4.3.4. Connect Setting.................................................................................................................................................................... 17
3.4.4. Display............................................................................................................................................................................................. 18
3.4.4.1. Await.......................................................................................................................................................................................18
3.4.4.2. Upload ScreenSaver........................................................................................................................................................... 19
3.4.4.3. Theme selection................................................................................................................................................................... 20
3.4.4.4. Door Setting General...........................................................................................................................................................20
3.4.4.5. Home View Visible Control (Villa theme)..........................................................................................................................21
3.4.4.6. Key In Homepage of The Building Theme....................................................................................................................... 22
3.4.5. Volume............................................................................................................................................................................................. 23
3.4.5.1. Volume related in device.....................................................................................................................................................23
3.4.5.2. Call volume in website........................................................................................................................................................ 23
3.4.5.3. Mic volume in website......................................................................................................................................................... 24
3.4.5.4. Open door tone.................................................................................................................................................................... 24
3.4.6. DND.................................................................................................................................................................................................. 25
3.5. Phonebook.................................................................................................................................................................................................26
3.5.1. Phonebook in devices................................................................................................................................................................... 26

3.5.2. Phonebook in website................................................................................................................................................................... 27
3.5.3. Import/Export contacts...................................................................................................................................................................28
3.5.4. Contact list setting.......................................................................................................................................................................... 28
3.6. Intercom call.............................................................................................................................................................................................. 30
3.6.1. IP Direct Call................................................................................................................................................................................... 30
3.6.2. SIP Call............................................................................................................................................................................................ 31
3.6.2.1. Account.................................................................................................................................................................................. 31
3.6.2.2. SIP Account...........................................................................................................................................................................32
3.6.2.3. SIP Server............................................................................................................................................................................. 34
3.6.2.4. Outbound Proxy Server...................................................................................................................................................... 34
3.6.2.5. Transport Type......................................................................................................................................................................35
3.6.3. Dial Plan...........................................................................................................................................................................................35
3.6.4. Quick Dial........................................................................................................................................................................................ 37
3.6.5. Speed Dial....................................................................................................................................................................................... 37
3.6.6. Auto Answer.................................................................................................................................................................................... 39
3.6.7. Robin Call........................................................................................................................................................................................ 39
3.6.8. Web Call.......................................................................................................................................................................................... 40

3.7. Security...................................................................................................................................................................................................... 41
3.7.1. Mjpeg Service................................................................................................................................................................................. 41
3.7.2. Live Stream..................................................................................................................................................................................... 41
3.7.3. RTSP................................................................................................................................................................................................ 42
3.7.4. ONVIF.............................................................................................................................................................................................. 43
3.8. Access Control.......................................................................................................................................................................................... 44
3.8.1. Relay................................................................................................................................................................................................ 44
3.8.1.1. Unlock Options..................................................................................................................................................................... 45
3.8.2. Unlock via RFID Cards.................................................................................................................................................................. 46
3.8.2.1. RFID Cards in Devices........................................................................................................................................................46
3.8.2.2. RFID Cards in Website....................................................................................................................................................... 47
3.8.2.3. Card Type Support...............................................................................................................................................................48
3.8.3. Unlock via Pin Codes.....................................................................................................................................................................49
3.8.3.1. Private Pin Codes in Device...............................................................................................................................................49
3.8.3.2. Private Pin Codes in Website.............................................................................................................................................49
3.8.3.3. Public Pin Codes in device................................................................................................................................................. 51
3.8.3.4. Public Pin Codes in websites............................................................................................................................................. 51

3.8.4. Unlock via Face.............................................................................................................................................................................. 52
3.8.4.1. Face in Device...................................................................................................................................................................... 52
3.8.4.2. Face in Website....................................................................................................................................................................53
3.8.5. Unlock via QR code....................................................................................................................................................................... 56
3.8.6. Unlock via Bluetooth(Optional).....................................................................................................................................................56
3.8.7. Unlock via Fingerprint(Optional).................................................................................................................................................. 57
3.8.8. Unlock via HTTP Command......................................................................................................................................................... 58
3.8.9. Unlock via Exit Button....................................................................................................................................................................58
3.8.10. Unlock via Reception in Building Theme..................................................................................................................................59
3.9. Reboot........................................................................................................................................................................................................ 60
3.10. Reset........................................................................................................................................................................................................ 61
4. Advanced Features.......................................................................................................................................................................................... 62
4.1. Phone Configuration................................................................................................................................................................................ 62
4.1.1. IR LED..............................................................................................................................................................................................62
4.1.2. LED of Display................................................................................................................................................................................ 64
4.1.3. High Contrast of LCD.....................................................................................................................................................................64
4.1.4. RFID Card Code Display Related................................................................................................................................................65

4.2. Intercom..................................................................................................................................................................................................... 65
4.2.1. Call Time Related........................................................................................................................................................................... 65
4.2.1.1. RTP timeout.......................................................................................................................................................................... 65
4.2.1.2. Max call time......................................................................................................................................................................... 66
4.2.1.3. Max dial time.........................................................................................................................................................................66
4.2.1.4. Hang up after open door..................................................................................................................................................... 66
4.2.2. Return Code When Refused........................................................................................................................................................ 67
4.2.3. SIP Call Related............................................................................................................................................................................. 67
4.2.4. Call Waiting..................................................................................................................................................................................... 68
4.2.5. Intercom........................................................................................................................................................................................... 69
4.2.6. Codec............................................................................................................................................................................................... 70
4.2.7. DTMF............................................................................................................................................................................................... 71
4.2.8. Session Timer................................................................................................................................................................................. 72
4.2.9. NAT................................................................................................................................................................................................... 72
4.2.10. User Agent.....................................................................................................................................................................................73
4.2.11. HTTP API....................................................................................................................................................................................... 74
4.3. Access control........................................................................................................................................................................................... 76

4.3.1. Webrelay..........................................................................................................................................................................................76
4.3.2. Wiegand...........................................................................................................................................................................................77
4.4. Security...................................................................................................................................................................................................... 78
4.4.1. Antialarm of Door Phone............................................................................................................................................................... 78
4.4.1.1. Antialarm in device...............................................................................................................................................................78
4.4.1.2. Antialarm in website.............................................................................................................................................................79
4.4.2. Motion...............................................................................................................................................................................................80
4.4.2.1. Motion in device................................................................................................................................................................... 80
4.4.2.2. Motion in website................................................................................................................................................................. 81
4.4.3. Action................................................................................................................................................................................................81
4.4.3.1. Email Notification................................................................................................................................................................. 81
4.4.3.2. FTP Notification.................................................................................................................................................................... 82
4.4.3.3. Input Interface Triggered Action.........................................................................................................................................83
4.4.3.4. Reception Action In Building.............................................................................................................................................. 83
4.5. Upgrade......................................................................................................................................................................................................84
4.5.1. Web Update.................................................................................................................................................................................... 84
4.5.2. Autop Upgrade................................................................................................................................................................................ 84

4.5.3. Backup Config File......................................................................................................................................................................... 86
4.6. Log.............................................................................................................................................................................................................. 87
4.6.1. Call Log............................................................................................................................................................................................ 87
4.6.2. Door Log.......................................................................................................................................................................................... 88
4.6.3. System Log..................................................................................................................................................................................... 88
4.6.4. PCAP................................................................................................................................................................................................89

1
R29X
Admin Guide
1. Product Overview
1.1. Instruction
R29 series is an Android-based IP video door phone with a touch
screen. It incorporates audio and video communications, access
control and video surveillance.
Its finely-tuned Android OS allows for feature customization to
better suit the habit of usage of local people. R29S’s multiple
ports, such as RS485 and Wiegand ports, can be used to easily
integrate external digital systems, such as elevator controller and
fire alarm detector, helping to create a holistic control of building
entrance and its surroundings and giving occupants a great
sense of security.
It is applicable to multi-storey residential buildings, high-rise office
buildings and their complexes.
Built-in light
sensor & infrared
Infrared LEDs
Color camera
Microphone
Touch screen
Speaker
Access card reader
Figure 1.1 Product Description

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1.2. Connector Introduction
Ethernet (POE): Ethernet (POE) connector which can provide both
power and network connection.
12V/GND: External power supply terminal if POE is not available.
WG_D0/1: Wiegand terminal for wiegand access control.
RS485A/B: RS485 terminal for automation system control (e.g.
Elevator control).
DOORA/B/C: Trigger signal input terminal (e.g. Press indoor button
to open relay).
RelayA/B/C: NO/NC Relay control terminal.
Note: The general door phone interface diagram is only for
reference.
Figure 1.2-1 Connection introduction
Figure 1.2-2 General interface

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R29X
Admin Guide
2. Daily use
2.1. Starting
When booting R29X first time, users need to choose a suitable
display language for device. Tap Start to start the selection. R29X
support 4 languages, including French, English, Spanish and
Chinese. Then choosing the proper display theme according to
specific application scenarios. R29 supports 3 themes, including
Villa, Building and Office. Tap Skip if users are adopting Building
theme and English language. Building theme and English
language by default.
Figure 2.1.1-1 Starting
Figure 2.1.1-2 Language selection
Figure 2.1.1-3 Theme seclection

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R29X
Admin Guide
2.2. Make a Call
There are three ways to make a call from the door phone to monitor
units, which can be an indoor monitor or an intercom app.
2.2.1. Call From Digital Keypad
Press Dial (Building theme) or Call (Villa theme or Office theme) to
enter the dial interface. Enter the number to call on the digital
keypad, and press the dial icon.
Figure 2.2.1-1 Dial interface
(Building theme)
Figure 2.2.1-2 Dial interface
(Villa or Office theme)

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Admin Guide
2.2.2. Call From Phonebook
Tap Contacts to enter the phonebook. In the phonebook interface,
to find a specific occupant, scroll up or down the pre-imported
contact list, which is either a room number, an occupant’s name, or
the combination of both. It also supports searching the list by
alphabet and then clicking the dial key next to the found contact.
Figure 2.2.2-1 Phonebook interface
(Building theme)
Figure 2.2.2-2 Phonebook interface
(Villa theme)
Figure 2.2.2-3 Phonebook interface
(Office theme)

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Admin Guide
2.2.3. Call From Speed Dial
2.2.3.1. Building theme
Press Reception to make the call directly.
2.2.3.2. Villa theme or Office theme
Press Call to enter the call interface, choose a speed dial number
that users want to call directly.
2.3. Receive a Call
When a monitor unit calls the door phone, it will auto answer the
incoming call by default. There is no need to press any answer key.
Figure 2.2.3.1 Reception
Figure 2.2.3.3 Speed dial

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2.4. Unlock
2.4.1. Unlock by Pin Codes
Unlock the door by using predefined public pin or private pin. Press
PIN icon to enter the PIN code interface, enter the “pin code” and
press Confirm icon to unlock, then you will hear “Welcome, please
coming ” and the screen will show “Opening door succeeded”. If
users input the wrong pin code, the screen will shows “ Invalid
password”.
Figure 2.4.1-1 Unlock by pin code
(Building theme)
Figure 2.4.1-2 Unlock by pin code
(Villa or Office theme)

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Admin Guide
2.4.2. Unlock by Face
Stand in front of the camera of R29X in 0.5-1m and look at the
camera, the device will recognize the predefined face less than 0.6s
in the main interface(Building theme) or enter the “Password”(Villa
or office theme) interface and it will announce “Welcome, please
come in” and show “Opening door succeeded”. Otherwise it will
shows “ Authentication failed ! ” .
The device must be in idle. And please make sure there is only one
face in the recognition window at a time. And if the UI is villa or
office theme, please click the Password page manually or set the
Password page as default.
2.4.3. Unlock by RFID cards
Place the predefined users card in RFID cards reader to unlock.
Under normal conditions, the phone will announce “ Welcome,
please coming ” and the screen will show “Opening door
Figure 2.4.2-1 Unlock by face
(Building theme)
Figure 2.4.2-2 Unlock by face
(Villa or Office theme)

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R29X
Admin Guide
succeeded”. If the card has not been registered, the phone will
show “Invalid password”.
2.4.4. Unlock by DTMF codes
During the calling, the president can press the predefined DTMF
codes to remote unlock the door.
3. Basic Features
3.1. Access the system setting
In the Dial interface, press “9999", “Dial key”, "3888”, “OK” to
enter the system setting. System setting is easy to configure most
basic phone functions.
Figure 3.1-1 Access the system setting
(Building theme)
Figure 3.1-2 Access the system setting
(Building theme)
Figure 3.1-3 Access the system setting
(Villa or office theme)
Figure 3.1-4 Access the system setting
(Villa or office theme)