alfen Eve Single Pro-Line User manual

EV Charging Stations
Installation Manual
-
Eve Single Pro-line & S-line

Table Of Contents1. Safety and usage instructions 3
1.1 Disclaimer 3
1.1.1 Improper use 3
1.2 Copyright 3
1.3 Trademarks 3
1.4 Languages 3
1.5 Purpose and intended audience 3
1.6 Explanation of text instructions used 3
1.6.1 Safety symbols 4
1.7 Software and complementary
documentation 4
1.8 Operating conditions 5
1.9 EU Declaration of Conformity 5
1.10 About this document 6
2. Product overview 8
2.1 Scope of delivery 8
2.2 Legend product overview exterior 9
2.3 Legend product overview interior 10
3. Installing and Connecting 11
3.1 Safety announcements 11
3.2 Assembly and installation requirements 11
3.3 Preparation prior to installation 12
3.4 Installation tools 12
3.5 Installation procedure prerequisites 13
3.5.1 Data cable options 13
3.6 Mechanical installation procedure 13
3.6.1 Wall-mounting the charging station 14
3.7 Electrical installation procedure 24
3.7.1 Additional installation procedure for model
with fixed charging cable 26
3.8 Finishing the installation 28
4. Commissioning 31
4.1 Safety instructions before use 31
4.2 Initial start-up 31
4.3 Testing the socket(s) 31
5. Connectivity 32
5.1 Configuration tools 32
5.2 Before using the MyEve app 32
5.3 Before using the ACE Service Installer 32
5.4 Configuring the charging station 32
5.4.1 Wired network connection 32
5.4.2 Back office management systems 33
6. Maintenance 34
6.1 Cleaning 34
7. Disposal 35
7.1 Decommissioning and returning 35
7.2 Waste electrical and electronic equipment
(WEEE) 35
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TABLE OF CONTENTS
EN
Alfen ICU B.V. | Installation Manual | Eve Single Pro-line & S-line | EV Charging Stations | V2.3 | EN | 10/2023 | 203130236-ICU

Safety and usage instructions1.1 Disclaimer
This document has been subjected to rigorous technical
review before being published. It is revised at regular
intervals, and any modifications and amendments are
included in the subsequent issues. Although Alfen has
made its best efforts to keep the document as precise and
up-to-date as possible, Alfen does not assume any liability
for defects and damage which results from the use of the
information contained herein.
NOTE
This manual is subject to updates and changes. Errors and
omissions excepted.
Any deviation to the products as assembled by
Alfen including, but not limited to, customer-specific
modifications to the product such as the placement of
stickers, SIM cards or the usage of different colors (all
referred to as 'Customization') may affect the final product,
its experience, appearance, quality and / or lifespan (the
Customized Product). Alfen is not liable for any damage
to, or caused by, the Customized Product if this damage is
caused by this applied Customization.
Alfen shall not be liable in any way, for any kind of damage,
and the (carry in) warranty for the product and the
accessories shall not apply in the following cases:
•Failure to comply with the instructions in this manual in
general and with the operating conditions specifically.
•Improper use.
•External damage.
•Installation, commissioning or faulty repair or
maintenance by unqualified persons.
•Failures from the grid or the GPS / GPRS provider.
•Modification or configuration of the product or
accessories without the knowledge of Alfen.
•Use of spare parts not approved or manufactured by
Alfen.
•The charging station is used outside its operating
conditions as stated in this manual.
•Situations have occurred that are beyond the control of
Alfen(force majeur).
•Malfunction of an open charge point back office.
•Damage to the electrical vehicle.
1.1.1 Improper use
Using the charging station is safe when used as intended.
Any other use or changes to the charging station are
considered improper use and therefore not permitted.
The operator, owner or qualified technician is responsible
for any personal injury or material damage arising from
improper use.
1.2 Copyright
The reproduction, distribution and utilization of this
document, as well as the communication of its contents to
other parties without explicit authorization by Alfen N.V. or
one of its affiliates, is strictly prohibited. © Alfen N.V.
1.3 Trademarks
Alfen®, Eve®, ICU® are trademarks by Alfen N.V.. Any
unauthorized use of the trademarks is therefore illegal.
1.4 Languages
The English version of this document is the original source.
Documents in other languages are translations of this
source.
1.5 Purpose and intended audience
This manual applies to the Eve Single Pro-line and Eve
Single S-line (in this document also indicated as Eve
Single, Pro-line, S-line or “charging stations”) produced
by Alfen ICU B.V., Hefbrugweg 28, 1332AP Almere, the
Netherlands, reg.no. 64998363 (“Alfen”). The Alfen Eve
Single is intended exclusively for charging electric vehicles
and, when installed correctly, may be used by untrained
individuals. Follow this manual to install and commission
the charging station correctly.
Installation, commissioning and maintenance of this
charging station may only be performed by a qualified
electrician. It is essential that this person has:
•Expertise on all relevant general and specific rules
regarding safety and incident prevention
•Comprehensive knowledge of applicable electrical
regulations.
•The ability to identify and foresee risks and avoid
potential hazards
•Received and read these installation and operating
instructions
1.6 Explanation of text instructions used
Safety warnings and precautions are indicated in this
document by means of signal words:
DANGER
“Danger” is the signal word that indicates an imminently
hazardous situation that, if not avoided, will result in death
or serious injury.
WARNING
“Warning” is the signal word that indicates a potentially
hazardous situation that, if not avoided, could result in
death or serious injury.
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1. SAFETY AND USAGE INSTRUCTIONS
Alfen ICU B.V. | Installation Manual | Eve Single Pro-line & S-line | EV Charging Stations | V2.3 | EN | 10/2023 | 203130236-ICU

CAUTION
“Caution” is the signal word that indicates a potentially
hazardous situation that, if not avoided, could result in
minor or moderate injury.
NOTE
“Note” is the signal word that provides additional
information or information on possible product damage.
1.6.1 Safety symbols
The following warning pictograms are attached to (parts
of) the device
Pictogram Description
Dangerous voltage
1.7 Software and complementary documentation
The charging station Eve Single uses the firmware version
6.5 at the time of writing.
NOTE
You must have a wired network connection between the
charging station and your laptop, tablet or smartphone to
check whether a new firmware version is available.
•The MyEve app notifies if a new firmware version is
available.
•The ACE Service Installer does not notify if a new
firmware version is available. You need to check this via
the menu “Device/Upload new firmware...”
NOTE
It is possible to request a printed copy of this manual in
your language by Alfen at any time. Refer to the contact
information for your request.
By means of the following links you can obtain detailed
information regarding the Eve Single S-line and Pro-line
charging stations.
Installation video
Eve Single S-line
Installation video
on website
Installation video
Eve Single Pro-
line
Installation video
on website
YouTube channel
Alfen - Power to
adapt
providing instal-
lation, service
and information
videos.
Data sheet
Datasheet - Eve
Single Pro-line
and S-line
providing detailed
information on
models, techni-
cal features and
equipment.
Knowledge Base
Knowledge Base
providing service
and procedure in-
structions.
“Eichrecht Adden-
dum”
For German mar-
ket only
Handbuch Eve
Eichrecht Adden-
dum
Additional infor-
mation document
for the end user
of the Pro-line
models with me-
ters according to
calibration regula-
tions in Germany.
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EN

Firmware & Error
code list
Firmware infor-
mation and Error
codes list
Information on
current firmware
and list of error
messages dis-
played on Pro-line
models, (also pro-
vided in the Eve
Single user man-
ual).
Declaration of
conformity
Please request
from your Alfen
contact.
Smart Charging
configuration Eve
Single
Knowledge Base
Document re-
quired for con-
figuring Smart
Charging features.
Training for Alfen
charging stations
Trainings charging
stations equip-
ment
class-room train-
ings provided by
Alfen.
Warranty
Carry-in Warranty
The applicable
Terms & Condi-
tions of the Alfen
Carry-in warranty
1.8 Operating conditions
Operating temperature -25°Cto+55°C
Relative atmospheric humidity 5 to 95 %
Electrical safety class Class I
Degree of protection (casing) IP55
IK protection (mechanical impact) IK10
NOTE
The operating temperature stated is under the following
conditions:
•A maximum charging power of 11 kW is only
guaranteed at an ambient temperature above 40 °C
and below the stated maximum operating temperature.
•The effect of direct solar radiation on the charging
station is excluded.
•The effect of a front cover with another color than
RAL9016 is excluded.
•The effect of Customizations applied on the charging
station is excluded.
•The stated charging performance is solely applicable
to the charging station itself, actual performance is
dependent on the vehicle and the grid connection.
1.9 EU Declaration of Conformity
NOTE
The EU declaration of conformity can be requested from
Alfen. Please refer to the contact information on the back
page of this manual.
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Alfen ICU B.V. | Installation Manual | Eve Single Pro-line & S-line | EV Charging Stations | V2.3 | EN | 10/2023 | 203130236-ICU

1.10 About this document
This section describes the used symbols, explains their meaning and shows how to use this document.
1
/
4
” T20
3x
12
34
5
1
/
4
” T20
No. Description Symbol Description
Product overview
Scope of delivery
Mechanical installation procedure
Electrical installation procedure
Additional installation procedure for models
with fixed charging cable
1 Symbol in the top left corner indicates
the work step within the installation
procedure
Finishing the installation
2 Symbol with number indicates the
task to be done within this work step
12
Number corresponds to the number within the work step
described in the corresponding chapter
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No. Description Symbol Description
Symbols in dark blue color have to be provided by installer3 Symbols on the left hand side indicate
the parts required for this task
5x50 mm
Symbols in light blue color are part of the Alfen delivery
scope.
4 The illustration visualizes the task Detailed description can be found in the corresponding
chapter
Symbols in dark blue color have to be provided by installer.5 Symbols in the top right corner indi-
cate the tools required for this task
Symbols in light blue color are part of the Alfen delivery
scope.
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Alfen ICU B.V. | Installation Manual | Eve Single Pro-line & S-line | EV Charging Stations | V2.3 | EN | 10/2023 | 203130236-ICU

Product overview2.1 Scope of delivery
The information given in this table refers to illustration A.
A
**** ****
1x
1x
1x
8 mm
5x50 mm
M8
M8
M32-M25
M32x1,5
¼’’ T20
Symbol Description Quantity
Charging station
•Eve SingleS-line
•Eve SinglePro-line
1
Wall-mount frame 1
Torx T20 wrench 1
Spacing ring for cable
gland M32-M25
1
RS-485 connector in-
cluding TIC protocol con-
nections
1
Symbol Description Quantity
S-line Cable gland
M32x1.5
1
S-line Optional cable
gland M25x1.5
3
Pro-line Cable gland
M32x1.5
1
Pro-line Optional cable
gland M25x1.5
2
T20
M4x12
Torx bolt M4x8mm 6
8 mm
Wall plug 4.5-5x8mm 4
2. PRODUCT OVERVIEW
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Symbol Description Quantity
5x50 mm
Screw 5x50mm 4
M8
M8 nut 4
M8
M8 washer 4
Counter nut 1
Reduction ring M32-25 1
Symbol Description Quantity
Installation Manual 1
User Manual (to be hand-
ed over to the customer)
1
**** ****
Card with password (re-
covery) information (to
be handed over to the
customer)
1
2.2 Legend product overview exterior
The information given in this table refers to illustration B.
B
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2. PRODUCT OVERVIEW
Alfen ICU B.V. | Installation Manual | Eve Single Pro-line & S-line | EV Charging Stations | V2.3 | EN | 10/2023 | 203130236-ICU

Symbol Description
Wall-mount frame
Identification label
Symbol Description
Pro-line model (with display) or S-line model
(with LED)
2.3 Legend product overview interior
The information given in this table refers to illustration C.
C
1
1
2
1
1
2
3
4
5
6
7
8
2
11
2a
No. Description
1 Bolts for front cover
2 Stud for assembly
2a Screws for wall-mount frame with earth con-
nection
3 RJ-45 connector
4 RJ-11 connector
No. Description
5 Terminal block for the power supply
6 Terminal block for the fixed charging cable
7 RS-485 connector
8 SIM cardholder
2. PRODUCT OVERVIEW
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Installing and Connecting3.1 Safety announcements
DANGER
Risk of injury and electrocution. Installation,
(de)commissioning and maintenance of the charging
station may only be performed by a qualified electrician.
DANGER
Risk of injury and electrocution. Installing the charging
station incorrectly may result in fatal injury! When working
with electricity, failure to comply with relevant regulations
can lead to dangerous and life-threatening situations.
DANGER
Risk of electrocution. The electrical system must be
disconnected from every power source before performing
any installation or maintenance work!
DANGER
Risk of injury and electrocution. The charging station
contains electrical components that still contain a charge
after being disconnected from the system. Always test
with proper equipment there's no residual current before
commencing to work.
WARNING
Risk of injuries, explosion or fire. Never install in a
potentially explosive atmosphere.
WARNING
Risk of electrocution. Never install in areas prone to
flooding without implementing compensatory measures.
WARNING
Risk of injury and electrocution. Installation work may not
be carried out during rain or if the air humidity exceeds
95%.
WARNING
Risk of injury and electrocution. The installation must be
performed by a qualified electrician who has read this
manual and will execute the installation in accordance
with the IEC 60364 (Electrical Installations for Buildings)
standard.
WARNING
Risk of damage or electrocution. A charging station must
always be installed on separate power circuit.
WARNING
Risk of damage or electrocution. Local conditions may
affect the installation requirements. Your installation must
comply with the standards and regulations of the location
(country) where it is installed.
CAUTION
Risk of injury and damage. The installer is always
responsible for choosing the correct cable diameter and
complying with the relevant standards and legislation.
CAUTION
Risk of injury and damage. The installation and cables
should be installed to match the maximum charging current
to the input of the charging station. This should assume
continuous load.
CAUTION
Risk of injury and damage. Mechanical impact and/or
collisions might cause damage to the equipment. Protect
products installed in public areas and car park sites.
CAUTION
Risk of damage. Adapters or conversion adapters are not
allowed to be used.
3.2 Assembly and installation requirements
When selecting a location to install the charging station,
the following criteria must be taken into account:
•Always fully comply with local technical requirements
and safety regulations.
•The recommended installation height must be 800 -
1200mm from the ground to the bottom of the casing.
•The charging port on the vehicle must be easy to reach
with the (attached) charging cable.
•The charging station must be installed at a location
where the charging cable (approx. 5 - 7.5 m) can be
used without placing any tension on the cable.
Ensure that the following requirements for installing the
charging station have been met before starting:
•The cable trajectory from the main distributor to
the Eve Single must be secured against short-
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Alfen ICU B.V. | Installation Manual | Eve Single Pro-line & S-line | EV Charging Stations | V2.3 | EN | 10/2023 | 203130236-ICU

circuiting with a B- or C-type circuit breaker (or other, in
accordance with local standards and regulations), or gG
type fuses (or other, in accordance with local standards
and regulations).
•The cable trajectory must be equipped with 30-mA
fault current protection with a type A or B residual
current device (RCD).
•The earth leakage circuit breaker must be protected
against the maximum current the charging station can
process (20 A or 40 A).
•The cable trajectory and the charging station must
be part of a TN-S system; the equipment must be
earthed at the main distributor or with an earth pin
(TT). An energy grid without a neutral conductor is not
supported.
•The cable trajectory must be installed in accordance
with the usual local professional standards.
Please refer to the following table for safety options and
cable cross-sections advised.
Power supply cable: minimum advised cable cross-section
(based on assumed max. 50 m cable length):
•1-phase 3.7 kW charging, 16 A selected per phase: 3 x
4 mm2
•3-phase 11 kW charging, 16 A selected per phase: 5 x
4 mm2
•1-phase 7.4 kW charging, 32 A per phase: 3 x 6 mm2
•3-phase 22 kW charging, 32 A per phase: 5 x 6 mm2
Short-circuit protection:
With circuit breakers:
•1-phase 16 A (3.7 kW): 1 x 20 A, 1-pole, type B or C
•3-phase 16 A (11 kW): 1 x 20 A, 3-pole, type B or C
•1-phase 32 A (7.4 kW): 1 x 40 A, 1-pole, type B or C
•3-phase 32 A (22 kW): 1 x 40 A, 3-pole, type B or C
With fuses:
•1-phase 16 A (3.7 kW): 1 x 20 A gG
•3-phase 16 A (11 kW): 3 x 20 A gG
•1-phase 32 A (7.4 kW): 1. x 35 A gG
•3-phase 32 A (22 kW): 3 x 35 A gG
Earth leakage protection (possibly in combination with cir-
cuit breaker):
Residual current device: 30mA type A or B, 4P
•3.7 kW/11 kW charging: minimum 20 A
•7.4 kW/22 kW charging: 40 A
Nominal input voltage:
•VL1-N: 230V (+/-10%)
•VL2-N: 230V (+/-10%)
•VL3-N: 230V (+/-10%)
•VL1-L2: 400V (+/-10%)
•VL1-L3: 400V (+/-10%)
•VL2-L3: 400V (+/-10%)
•VPE-N: ≈ 0V
Nominal frequency: 50 Hz
Grounding:
•TN system: separate PE cable
•TT system: separately installed grounding electrode<
100 Ohm spreading resistance
•IT system: connected to a shared reference (common
earth) with other metal parts
3.3 Preparation prior to installation
•View the site and determine the installation location.
•Check the scope of delivery and required parts.
•Read this installation manual before hand.
•Download the data sheet from alfen.com for product-
specific information.
•Download the Smart Charging Implementation Guide
from knowledge.alfen.com for detailed information on
configuring Smart Charging options.
3.4 Installation tools
Symbol Description
Pencil or marker
Wire stripper
Voltmeter or digital multimeter
PH4
Phillips screwdriver
Small and large flathead screwdriv-
er
3. INSTALLING AND CONNECTING
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Symbol Description
T20
T20 Torx driver
Ferrules (the diameter of the fer-
rule depends on the diameter of
the power wiring and the construc-
tion)
Spirit level
Machine drill
Torque driver (for terminal block
connections)
RJ-11
RJ-11 connector
RJ-45
RJ-45 connector
Crimping tool
3.5 Installation procedure prerequisites
NOTE
The following text describes only the wall-mounting
installation procedure. The Eve Single can also be mounted
on a pole. The pole is an accessory and the installation
instruction is provided within its scope of delivery.
NOTE
Install the charging station upright against the wall and / or
on the mounting pole. Installations other than this may lead
to damage of the charging station.
NOTE
Charging stations which are exposed to the elements
will gradually age and/ or discolor. Alfen recommends to
place the charging stations in a sheltered environment to
optimize the lifetime of the product.
•The installation position must be against a solid,
vertical wall.
•In the surroundings of at least 5m of the installation
position there must be no fire hazard.
•The power supply cable must have been routed.
•The power cabinet must have a residual current device
(RCD) and a miniature circuit breaker (MCB) to connect
the power cable.
•The electrical system must have been disconnected
from every power source before performing any
installation work.
3.5.1 Data cable options
•Connection to LAN via the RJ-45 connector
•Connection to smart meter via the RJ-11 connector
(Belgium and the Netherlands only)
•Connection to smart meter using the TIC protocol
(France only; provided within RS-485 connector)
•Connection to external energy meter via the RS-485
connector using the Modbus RTU protocol
•Connection to LAN and smart meter
•No connection to LAN or smart meter
3.6 Mechanical installation procedure
•Take the charging station out of the box.
•Use a non-scratching surface to put the charging
station down on to prevent damage.
•Check if all parts listed are provided.
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Alfen ICU B.V. | Installation Manual | Eve Single Pro-line & S-line | EV Charging Stations | V2.3 | EN | 10/2023 | 203130236-ICU

3.6.1 Wall-mounting the charging station
1. Determine the position for the charging station at the preferred location:
a. Keep 300mm space clear on all sides around the charging station.
b. Choose a comfortable and ergonomically correct height (typically 800 - 1200mm).
c. Use a pencil and a spirit level to mark the top and bottom of the charging station.
7mm
10mm
10mm8mm
1x
10mm
300 mm
300 mm
300 mm
300 mm
> 100 cm
3. INSTALLING AND CONNECTING
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2. Remove the wall-mount frame from the back of the charging station.
a. Remove the front cover and put aside.
NOTE
To prevent damage, do not lay down the charging station on a rough surface. Tip: Use the packaging.
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Alfen ICU B.V. | Installation Manual | Eve Single Pro-line & S-line | EV Charging Stations | V2.3 | EN | 10/2023 | 203130236-ICU

3. Unscrew the three Torx T20 screws (will be used again) of the transparent sub-frame and remove the sub-frame from
charging station.
¼’’ T20
1x
¼’’ T20
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4. Use the wall-mount frame as a drilling template.
a. Use a spirit level to position the wall-mount frame.
b. Mark the drill holes, remove the wall-mount frame.
c. Drill the marked holes with a 8x50mm drill.
1x
8 mm
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Alfen ICU B.V. | Installation Manual | Eve Single Pro-line & S-line | EV Charging Stations | V2.3 | EN | 10/2023 | 203130236-ICU

5. Install the wall-mount frame.
a. Use the 5x50mm wall plugs and screws provided.
7mm
10mm
10mm8mm
1x
4x
4x
10mm
5x50 mm
8 mm
5x50 mm
8 mm
3. INSTALLING AND CONNECTING
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