alfen Eve Single Pro-Line User manual

EV Charging Stations
User Manual
-
Eve Single Pro-line & S-line

Table Of Contents1. About this manual 3
1.1 Purpose and intended audience 3
1.2 Explanation of text instructions used 3
1.3 Disclaimer 3
1.4 Copyright 3
1.5 Service 4
2. Safety and usage instructions 5
2.1 Responsibilities of the owner and/or
operator 5
2.2 Intended use 5
2.2.1 Operating conditions 5
3. Product overview 7
3.1 Exterior view 7
3.2 Bottom view 8
3.3 Identification label 8
3.4 User interface 8
3.4.1 LED indications of the Eve Single S-line 8
3.4.2 Display of the Eve Single Pro-line 9
3.4.2.1 Status indicator symbols 10
3.4.3 Access control for local authorization (RFID) 10
3.4.3.1 Installing the Master Key 10
3.4.3.2 Adding and removing charge cards in the
local database 10
3.4.3.3 Removing the Master Key 11
4. Operation 12
4.1 Socket model: Start charging with charge
card 12
4.2 Socket model: Stop charging with charge
card 12
4.3 Socket model: Start charging with
Plug&Charge 13
4.4 Socket model: Stop charging with
Plug&Charge 13
4.5 Fixed cable model: Start charging with
charge card 14
4.6 Fixed cable model: Stop charging with
charge card 14
4.7 Fixed cable model: Start charging with
Plug&Charge 15
4.8 Fixed cable model: Stop charging with
Plug&Charge 15
5. Maintenance 16
6. Error codes and troubleshooting 17
7. Waste electrical and electronic
equipment (WEEE) 21
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TABLE OF CONTENTS
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Alfen ICU B.V. | User Manual | Eve Single Pro-line & S-line | EV Charging Stations | V2.2 | EN | 04/2023 | 203130235-ICU

About this manual1.1 Purpose and intended audience
This manual applies to the Eve Single Pro-line andEve
SingleS-line (in this document also indicated as Eve Single,
Pro-line, S-line or “charging stations”) produced by Alfen ICU
B.V., Hefbrugweg 28, 1332AP Almere, the Netherlands, reg.
no. 64998363 (“Alfen”).
This manual is intended for the operator and owner of
the charging station (electrotechnical layman). It gives
instructions for safe operation and useful information.
1.2 Explanation of text instructions used
Safety warnings and precautions regarding Eve Single are
indicated in this document as follows:
DANGER
Signal word used to indicate an imminently hazardous
situation which, if not avoided, will result in death or serious
injury.
WARNING
Signal word used to indicate a potentially hazardous
situation which, if not avoided, could result in death or
serious injury
CAUTION
Signal word used to indicate a potentially hazardous
situation which, if not avoided, could result in minor or
moderate injury.
NOTE
Signal word used to provide additional information or
information on possible product damage.
1.3 Disclaimer
This document has been subjected to rigorous technical
review before being published. It is revised at regular
intervals, and any modifications and amendments are
included in the subsequent issues. Although Alfen has
made its best efforts to keep the document as precise and
up-to-date as possible, Alfen does not assume any liability
for defects and damage which results from the use of the
information contained herein.
NOTE
This manual is subject to updates and changes. The
latest version is available for download on https://
knowledge.alfen.com or Alfen.com. Errors and omissions
excepted.
Any deviation to the products as assembled by
Alfen including, but not limited to, customer-specific
modifications to the product such as the placement of
stickers, SIM cards or the usage of different colors (all
referred to as 'Customization') may affect the final product,
its experience, appearance, quality and / or lifespan (the
Customized Product). Alfen is not liable for any damage
to, or caused by, the Customized Product if this damage is
caused by this applied Customization.
Alfen ICU B.V. shall not be liable in any way, for any kind of
damage, and the (carry in) warranty for the product and the
accessories shall not apply in the following cases:
•Failure to comply with the instructions in this manual in
general and with the operating conditions specifically.
•Improper use.
•External damage.
•Installation, commissioning or faulty repair or
maintenance by unqualified persons.
•Failures from the grid or the GPS / GPRS provider.
•Modification or configuration of the product or
accessories without the knowledge of Alfen ICU B.V..
•Use of spare parts not approved or manufactured by
Alfen.
•The charging station is used outside its operating
conditions as stated in this manual.
NOTE
In areas where the ambient temperature is below -25°C
or higher than 40-45°C the charging station will not
operate efficiently and may even shut off due to the
undercooling or overheating of components.
•Situations have occurred that are beyond the control of
Alfen ICU B.V. (force majeur).
•Malfunction of an open charge point back office.
•Damage to the electrical vehicle.
1.4 Copyright
Copyright ©2023 Alfen ICU B.V. All rights reserved. The
disclosure, duplication, distribution and editing of this
document, or utilization and communication of the content
are not permitted, unless authorized in writing by Alfen.
All rights, including rights created by a patent, grant or
registration of a utility model or a design, are reserved.
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1. ABOUT THIS MANUAL
Alfen ICU B.V. | User Manual | Eve Single Pro-line & S-line | EV Charging Stations | V2.2 | EN | 04/2023 | 203130235-ICU

The English version of this manual is the original source
document. Manuals in other languages are translations of
this source document.
Eve Single is a trade mark by Alfen ICU B.V. Any
unauthorized use of the trade mark is therefore illegal.
1.5 Service
If an error message is displayed (for models equipped with a
display), refer to the error codes list to take the appropriate
measure. When contacting your charge point supplier,
always have the serial number of your charging station
available to facilitate quick support. Your charge point
supplier provides support to you. Optionally you can find
support for all our products on https://knowledge.alfen.com.
1. ABOUT THIS MANUAL
Alfen ICU B.V. | User Manual | Eve Single Pro-line & S-line | EV Charging Stations | V2.2 | EN | 04/2023 | 203130235-ICU
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Safety and usage instructions2.1 Responsibilities of the owner and/or operator
As an operator without specialist electrical training, you
may only carry out activities on the charging station
that do not require a qualified electrician. The operator is
responsible for the proper and safe use of the charging
station.
DANGER
Risk of injury and electrocution. Never open the charging
station. Only a qualified electrician may open the charging
station.
DANGER
Risk of injury and electrocution. Do not use the charging
station if it is damaged or plugs and cables are defective.
Contact the charge point operator to repair the defects
immediately.
•The operator is responsible for the safety of the
charging cable.
•Prevent the charging cable from mechanical damage and
handle them with care at all times.
•Inspect the charging cable on visual damage every time
before using.
•Place the charging cable into the corresponding support
or in your car after use.
Prior to installation of the charging station, the vicinity
of the charging station shall be approved by the installer
regarding certain criteria. However, as the surroundings of
the charging station may change over time, the following
safety advices apply at all times:
DANGER
Risk of injuries, explosion or fire. Do not use the charging
station in the vicinity of explosive or highly flammable
substances.
DANGER
Risk of electrocution. Do not use the charging station if it is
partially submerged in water.
DANGER
Risk of injury and electrocution. Keep away children or
individuals who are not able to assess the risks associated
with using this product.
CAUTION
Risk of injury. Prevent pedestrians from tripping over cables.
CAUTION
Risk of injury. Prevent vehicles from driving over the
charging cable.
If the charging station displays an error message, refer to
the error codes list in this document to take the appropriate
measure.
NOTE
Error messages are only displayed on the Pro-line model.
2.2 Intended use
The Alfen charging station is intended exclusively for
charging electric vehicles. The charging station is for use
in private and semi-public areas, such as private property,
company car parks or depots, access to which is limited.
When installed correctly, it may be used by untrained
individuals.
DANGER
Risk of injury and electrocution. Installation,
(de)commissioning and maintenance of the charging
station may only be performed by a qualified electrician.
It is essential that the qualified electro-technical technician
has:
•Expertise on all relevant general and specific rules
regarding safety and incident prevention.
•Comprehensive knowledge of applicable electrical
regulations.
•The ability to identify risks and avoid potential hazards.
•Received and read the installation instructions and
these operation instructions.
The Eve Single charging station can be used as a single
charging point for private use. In this case it is configured
via the MyEve App or the ACE Service Installer by the
installer of the charging station. The Eve Single can also be
used in a group of several charging stations.
2.2.1 Operating conditions
Operating temperature -25....+55°C
Relative atmospheric humidity 5 - 95%
Electrical safety class ClassI
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2. SAFETY AND USAGE INSTRUCTIONS
Alfen ICU B.V. | User Manual | Eve Single Pro-line & S-line | EV Charging Stations | V2.2 | EN | 04/2023 | 203130235-ICU

Degree of protection (casing) IP55
IK protection (mechanical impact) IK10
NOTE
The operating temperature stated is under the following
conditions:
•A maximum charging power of 11kW is guaranteed at
an ambient temperature above 40°C and below the
stated maximum operating temperature.
•The influence of direct solar radiation on the charging
station is excluded.
•The influence of a front cover with another color than
RAL9016 is excluded.
•The influence of Customizations applied on the charging
station is excluded.
•The stated charging performance is solely applicable to
the charging station, actual performance is dependent
on the vehicle and the grid connection.
2. SAFETY AND USAGE INSTRUCTIONS
Alfen ICU B.V. | User Manual | Eve Single Pro-line & S-line | EV Charging Stations | V2.2 | EN | 04/2023 | 203130235-ICU
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Product overview3.1 Exterior view
12
34
No. Description
1 S-line, model with socket
2 S-line, model with fixed charging cable
No. Description
3 Pro-line, model with socket
4 Pro-line, model with fixed charging cable
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3. PRODUCT OVERVIEW
Alfen ICU B.V. | User Manual | Eve Single Pro-line & S-line | EV Charging Stations | V2.2 | EN | 04/2023 | 203130235-ICU

3.2 Bottom view
Position of the identification label:
1
Figure 3.1: Bottom view of charging station
No. Description
1 Identification label
3.3 Identification label
The identification label shows the following information:
IP55
IK10
Hefbrugweg 28
1332 AP Almere
Nederland
www.Alfen.com
Made in the Netherlands by
Warning! before providing access to electrical components
all power supplies must be disconnected
NG910-60023
RATING: 400V.50Hz 32A 3F+N+PE -25°C.. +40°C
TYPE: 904460023
ACE0110825
1
2
3
4
Class I
Figure 3.2: Identification label
No. Description
1 OCCP charge point model name (consisting of
the platform name and the last five digits of the
article number)
2 Type / Article number
3 Object number (unique number per charging sta-
tion)
4 Technical specifications (such as the number of
phases, maximum charging current and voltage)
NOTE
When contacting your charge point supplier / operator,
always have your type / article number and object number
available to facilitate quick support.
3.4 User interface
3.4.1 LED indications of the Eve Single S-line
1
No. Description
1 LED indicator
The Eve Single S-line is equipped with a LED. See the table
below for the meaning of the different color combination
and flashing.
Status indications of the LED
Stand-by, ready to use
Charge card accepted orcable connected
Communicating with vehicle or charging
complete
Active charging session
3. PRODUCT OVERVIEW
Alfen ICU B.V. | User Manual | Eve Single Pro-line & S-line | EV Charging Stations | V2.2 | EN | 04/2023 | 203130235-ICU
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Status indicator symbols during smart EV charging
(load balancing)
Load balancing OFF
Load balancing activated: reduced charg-
ing
Load balancing activated: charging paused
Status Indications for errors
The charging station detected an error.
Contact your charge point operator.
The presented charge card is not autho-
rized for charging. Charging cable is con-
nected but no charging occurs.
3.4.2 Display of the Eve Single Pro-line
1
Figure 3.3: Eve Single Pro-line
No. Description
1 Display
Figure 3.4: Display of the Eve Single Pro-line during charging
No. Description
1 Charge point ID: Identification is determined by
the reseller or provider of the backoffice man-
agement system. This ID can be shared e.g. if
support is needed.
2 Date and time: these are set automatically by
a back office management system or during in-
stallation, using the MyEve app or the ACE Ser-
vice Installer. If the charging station does not
have a current time, this field is invisible.
3 Status information
4 Status indicator (symbols)
5 Current charging capacity to the connected ve-
hicle
6 Maximum charging capacity of the charge point
7 Energy consumed during the current charging
session
8 Duration of the current charging session
9 Usage instructions. In this field, instructions are
displayed. If an error occurs, an error code and
instruction will also be shown in this field.
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3. PRODUCT OVERVIEW
Alfen ICU B.V. | User Manual | Eve Single Pro-line & S-line | EV Charging Stations | V2.2 | EN | 04/2023 | 203130235-ICU

3.4.2.1 Status indicator symbols
Charge card accepted or cable connected
Warning. Notification with error code
Communicating with vehicle or charging
complete
Error. Notification with error code
--kW
--kW
--.--kWh
--.--h
Charging session active, with charging speed
indication
Progress bar
3.4.3 Access control for local authorization (RFID)
To control local user access to an Alfen charging station,
install an RFID card as the ‘Master key’. With this Master Key,
you can grant access to other RFID cards for using your
charging station.
NOTE
Your charging station must be configured correctly in order
to accept Master Keys. For stand-alone charging stations
this functionality is automatically ON. If the charging
station is delivered with a pre-programmed backoffice
management system, this functionality will be OFF.
3.4.3.1 Installing the Master Key
1
Figure 3.5: Card reader on Eve Single Pro-line
No. Description
1 (RFID) card reader
1. Select an RFID card, like the included Alfen charge card.
2. Hold the RFID card in front of the card reader for 10
seconds.
3. After 10 seconds, the RFID card will be registered as the
Master Key. The following icon appears on the screen:
NOTE
The charging station does not recognise the RFID card and
will give a warning first. Ignore the warning.
NOTE
The charging station will only recognise one RFID card as
the Master Key.
Once the Master Key is registered, it can be used to add or
remove charge cards from the local database.
3.4.3.2 Adding and removing charge cards in the local
database
For every charge card held in front of the charging
station, a sound signal will be given. Follow the on-screen
instructions to manage access control:
3. PRODUCT OVERVIEW
Alfen ICU B.V. | User Manual | Eve Single Pro-line & S-line | EV Charging Stations | V2.2 | EN | 04/2023 | 203130235-ICU
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NOTE
The Master Key cannot be used for charging. It is only used
for access control of the charging station.
1. Hold the Master key in front of the RFID-reader
2. Hold the charge card you wish to add in front of the
RFID-reader. The following symbol is displayed:
3. Hold the charge card you wish to remove in front of the
RFID-reader. The following symbol is displayed.
4. To close the database, hold the Master Key again in front
of the RFID-reader.
NOTE
If you have added or removed a RFID card in error, you can
immediately hold it in front of the card reader to undo the
action.
NOTE
To prevent the local database from being ‘open’ to access
control, the menu will close automatically if no card has
been detected or removed after 10 seconds. The symbol
will disappear from the display.
3.4.3.3 Removing the Master Key
A Master key can only be removed using the MyEve app
or the ACE Service Installer. If necessary, you can ask for
help from one of our technicians. This might, however,
incur costs. Therefore, always keep the Master key in a safe
location.
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3. PRODUCT OVERVIEW
Alfen ICU B.V. | User Manual | Eve Single Pro-line & S-line | EV Charging Stations | V2.2 | EN | 04/2023 | 203130235-ICU

Operation4.1 Socket model: Start charging with charge card
4
123
--kW
--kW
--.--kWh
--.--h
Pro-line
S-line
Figure 4.1: Starting the charging process with user authorization. Symbols shown on the user interface
No. Description
1 Scan the charge card on the charging stations RFID-interface
2 Plug the charging cable into the socket
3 Plug the charging cable into the car
4 Charging in progress
4.2 Socket model: Stop charging with charge card
4
123
Pro-line
S-line
Figure 4.2: Stopping the charging process. Symbols shown on the user interface
No. Description
1 Scan the charge card on the charging stations RFID-interface
2 Remove the charging cable from the socket
3 Remove the charging cable from the car
4 Leave the charging place
4. OPERATION
Alfen ICU B.V. | User Manual | Eve Single Pro-line & S-line | EV Charging Stations | V2.2 | EN | 04/2023 | 203130235-ICU
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4.3 Socket model: Start charging with Plug&Charge
123
--kW
--kW
--.--kWh
--.--h
Pro-line
S-line
Figure 4.3: Starting the charging process without charge card. Symbols shown on user interface
No. Description
1 Plug the charging cable into the socket
2 Plug the charging cable into the car
3 Charging in progress
4.4 Socket model: Stop charging with Plug&Charge
123
Pro-line
S-line
Figure 4.4: Stopping the charging process without charge card. Symbols shown on user interface
No. Description
1 Remove the charging cable from the car
2 Remove the charging cable from the socket
3 Leave the charging place
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4. OPERATION
Alfen ICU B.V. | User Manual | Eve Single Pro-line & S-line | EV Charging Stations | V2.2 | EN | 04/2023 | 203130235-ICU

4.5 Fixed cable model: Start charging with charge card
4
123
--kW
--kW
--.--kWh
--.--h
Pro-line
S-line
Figure 4.5: Starting the charging process with user authorization. Symbols shown on the user interface
No. Description
1 Scan the charge card on the charging stations RFID-interface
2 Remove the charging cable from the charging station
3 Plug the charging cable into the car
4 Charging in progress
4.6 Fixed cable model: Stop charging with charge card
4
123
Pro-line
S-line
Figure 4.6: Stopping the charging process. Symbols shown on the user interface
No. Description
1 Remove the charging cable from the car
2 Scan the charge card on the charging stations RFID-interface
3 Plug the charging cable into the charging station
4 Leave the charging place
4. OPERATION
Alfen ICU B.V. | User Manual | Eve Single Pro-line & S-line | EV Charging Stations | V2.2 | EN | 04/2023 | 203130235-ICU
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4.7 Fixed cable model: Start charging with Plug&Charge
123
--kW
--kW
--.--kWh
--.--h
Pro-line
S-line
Figure 4.7: Starting the charging process without charge card. Symbols shown on user interface
No. Description
1 Remove the charging cable from the charging station
2 Plug the charging cable into the car
3 Charging in progress
4.8 Fixed cable model: Stop charging with Plug&Charge
123
Pro-line
S-line
Figure 4.8: Stopping the charging process without charge card. Symbols shown on user interface
No. Description
1 Remove the charging cable from the car
2 Plug the charging cable into the charging station
3 Leave the charging place
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4. OPERATION
Alfen ICU B.V. | User Manual | Eve Single Pro-line & S-line | EV Charging Stations | V2.2 | EN | 04/2023 | 203130235-ICU

Maintenance
DANGER
Risk of injury and electrocution. Installation,
(de)commissioning and maintenance of the charging
station may only be performed by a qualified electrician.
•Cleaning:
Maintaining the housing of the Eve Single charging
stations:
•Annual cleaning, using water and a mild soap. Polish the
charging station with wax, as can also be used for cars.
NOTE
The housing of the charging station can be damaged. Do
not use any aggressive cleaning agents, high-pressure
cleaner, scouring pads or similar.
5. MAINTENANCE
Alfen ICU B.V. | User Manual | Eve Single Pro-line & S-line | EV Charging Stations | V2.2 | EN | 04/2023 | 203130235-ICU
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Error codes and troubleshooting
Code Error message dis-
played
Icon Possible cause Possible countermeasures
General error
001 Not able to charge.
Please call for sup-
port.
Unknown general er-
ror.
Contact the service department of your
charge point supplier.
Charging station related error
101 One moment please.
Your charging session
will resume shortly.
DC fault current
(>6mA) detected by
charging station.
•One specific vehicle: Contact your car
dealership.
•Multiple vehicles: Contact the service
department of your charge point supplier.
102 Not able to charge.
Please call for sup-
port.
Internal error. Unex-
pected or no voltage
on output of power
board.
•Contact the service department of your
charge point supplier.
•Check powerboard.
104 Not able to charge.
Please call for sup-
port.
Internal error. Volt-
age to low on internal
power supply (power
board).
•Contact the service department of your
charge point supplier.
•Check powerboard.
105 Not able to charge.
Please call for sup-
port.
Internal error. No
communication with
internal power meter.
•Contact the service department of your
charge point supplier.
•Check if internal power meter is configured
correctly.
•Check internal power meter.
106 Not able to charge.
Please call for sup-
port.
Power interrupted by-
internal RCD.
•Contact your installation engineer.
•Internal RCD (Type A: 30mA AC) tripped.
108 Not displayed. Not displayed. Charging station con-
figured as Plug &
Charge authoriza-
tion mode and Plug &
Charge ID is not con-
figured.
•Contact the service department of your
charge point supplier.
•Configure Plug & Charge ID.
109 Not displayed. Not displayed. No connection / con-
nection lost to RFID-
reader.
•Contact the service department of your
charge point supplier.
•Check if RFID-reader is connected correctly.
Installation related error
201 Error in installation.
Please check instal-
lation or call for sup-
port.
Protective earth not
connected or unsta-
ble.
•Contact your installation engineer.
•Recommended earth resistance of the
installation <100 Ohm.
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6. ERROR CODES AND TROUBLESHOOTING
Alfen ICU B.V. | User Manual | Eve Single Pro-line & S-line | EV Charging Stations | V2.2 | EN | 04/2023 | 203130235-ICU

Code Error message dis-
played
Icon Possible cause Possible countermeasures
202 Input voltage too low,
not able to charge.
Please call your in-
staller.
Supply voltage below
210VAC.
Contact your installation engineer.
206 Temporary set to un-
available. Contact
CPO or try again later.
Charging station is
set to inoperative by
the charge point op-
erator / the charging
station is updating.
Contact your charge point operator.
•Firmware update in progress.
208 Not displayed. Not displayed. Supply voltage above
275 VAC.
•Contact the service department of your
charge point supplier.
•Check voltage levels.
209 Not displayed. Not displayed. No connection /
connection lost to
DSMR4.x / SMR5.0
(P1) smart energy
Meter.
•Contact the service department of your
charge point supplier.
•Check DSMR4.x / SMR5.0 (P1) smart energy
Meter connection.
210 Not displayed. Not displayed No connection / con-
nection lost to Mod-
bus TCP/IP energy
meter / energy man-
agement system.
•Contact the service department of your
charge point supplier.
•Check Modbus TCP/IP energy meter /
energy management system.
211 Not able to lock cable.
Please call for sup-
port.
Unable to move lock-
ing motor during
build-in self-test.
•Contact your installation engineer.
•Check if locking motor is connected
correctly.
•Check if locking motor can move.
212 Error in installation.
Please check instal-
lation or call for sup-
port.
Missing phase in in-
stallation.
•Contact your installation engineer.
•Check voltage levels.
213 Not displayed. Not displayed. No connection / con-
nection lost to TIC
smart energy Meter.
•Contact the service department of your
charge point supplier.
•Check TIC smart energy Meter connection.
Vehicle related error
301 One moment please
your charging session
will resume shortly.
Unknown error in
communication with
car.
•Check car and charging cable.
•Otherwise contact the service department
of your charge pointsupplier.
6. ERROR CODES AND TROUBLESHOOTING
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