Amano OPUS-4000 Series User manual

Page 1of 37 © Copyright 2015 Amano McGann, Inc. 4000_Operations_06122015
OPUS-4000 Series
Exit Terminal
Operations Manual
4000_Operations_06122015

Page 2of 37 © Copyright 2015 Amano McGann, Inc. 4000_Operations_06122015
OPUS-4000 Series
Operations
Manual
Date:
Monday, June 29, 2015
Notice of Rights:
Copyright © 2015 Amano McGann, Inc. All rights reserved. This document contains proprietary information and such information may not be
reproduced whole or in part without written permission from:
Amano McGann, Inc.
2699 Patton Road
Roseville, Minnesota 55113
Notice of Liability:
Amano makes no representations or warranties with respect to the accuracy or completeness of the contents of this work and specifically
disclaim all warranties, including without limitation, warranties of fitness for a particular purpose. Amano reserves the right to make
equipment changes and improvements that may not be reflected in this document. Portions of this document may have been updated to
include the latest hardware or firmware version, if applicable.
We recommend that this document be read in its entirety before any attempt is made to operate the equipment.
Trademark Notice:
Amano is a registered trademark of Amano Inc. All other trademarks are the property of their respective owners.
Contact Information:
Every effort has been made to ensure the accuracy of this document. If you have comments, question, or ideas regarding this document
please send them to Amano via e-mail to:
[e-mail]
or, via postal mail to:
Amano McGann, Inc.
Technical Writer
2699 Patton Road
Roseville, Minnesota 55113
For more information about Amano’s complete line of products, visit our web site at:
www.amanomcgann.com
Date
Monday, June 29, 2015
Product
OPUS
Build/Revision
1.20R3
Model
OPUS-4000 Series Exit Terminal
Document Type
Operations Manual
Version
A1
Company Name - Long
Amano McGann, Inc.
Company Name - Short
Amano McGann
Street
2699 Patton Road
City/State/Postal Code
Roseville, Minnesota 55113
Telephone
[phone]
Fax
[phone]
Email
[email protected]
Website
www.amanomcgann.com
Copyright
Copyright © 2015 Amano McGann, Inc. All rights reserved.
File Name
4000_Operations_06122015

Page 3of 37 © Copyright 2015 Amano McGann, Inc. 4000_Operations_06122015
OPUS-4000 Series
Operations
Manual
OPUS-4000 Series
Operations Manual
Contents
Before You Begin.......................................................................................................................................5
1.1 Overview of the OPUS-4000 Series Exit Terminal ..............................................................................5
1.2 Models ................................................................................................................................................5
1.3 Specifications......................................................................................................................................6
1.4 External Diagram ................................................................................................................................7
1.5 Internal Diagram (Front)......................................................................................................................8
1.6 Internal Diagram (Side).......................................................................................................................9
1.7 Using the Exit Terminal.....................................................................................................................10
1.7.1 Cancelling a Transaction.............................................................................................................10
1.7.2 Printing a Receipt........................................................................................................................10
Transactions ............................................................................................................................................11
2.1 Overview of the Transaction Process................................................................................................ 11
2.1.1 Entry Ticket .................................................................................................................................11
2.1.2 Cancellation Ticket...................................................................................................................... 12
2.1.3 QR Barcode (with FlexScan Barcode Imager Option).................................................................. 12
2.2 Receipt .............................................................................................................................................12
2.3 Ticket Processing..............................................................................................................................13
2.4 Lost Ticket Processing......................................................................................................................15
2.5 Proximity Access (with Proximity Reader Option).............................................................................. 16
Payment Options .....................................................................................................................................18
3.1 Credit Card Transaction (OPUS-4700; 4800 Only)............................................................................ 18
3.2 QR Barcode (with FlexScan Option Installed) ................................................................................... 19
3.3 eParcVal (Online Validated Tickets).................................................................................................. 20
3.4 Discount Types .................................................................................................................................20
3.4.1 Full Amount.................................................................................................................................20
3.4.2 Exit Time Discount ......................................................................................................................20
3.4.3 Fee Discount...............................................................................................................................21
3.4.4 Percentage Discount................................................................................................................... 21
3.4.5 Surcharge ...................................................................................................................................21
3.4.6 Rate to Change...........................................................................................................................21
3.5 Discount Methods .............................................................................................................................21
3.5.1 Validated Tickets (with eParcVal Software) ................................................................................. 21
3.5.2 QR Validations (with eFlexPrint Software)................................................................................... 22

Page 4of 37 © Copyright 2015 Amano McGann, Inc. 4000_Operations_06122015
OPUS-4000 Series
Operations
Manual
Accessing the Terminal...........................................................................................................................23
4.1 Opening the Side Terminal Door....................................................................................................... 23
4.2 Opening the Front Terminal Door......................................................................................................23
4.3 Powering the Unit..............................................................................................................................24
4.4 Accessing the Management Menus ..................................................................................................24
4.5 Navigation Key.................................................................................................................................. 25
Initial Operation Menu .............................................................................................................................26
5.1 Page One .........................................................................................................................................26
5.1.1 Entering the Initial Operation Menu ............................................................................................. 26
5.2 Page Two .........................................................................................................................................27
5.2.1 Navigate to Page Two ................................................................................................................. 27
5.2.2 Check for Errors and Warnings ................................................................................................... 27
5.2.3 Reading Encoded Ticket Data.....................................................................................................27
5.2.4 Configuring the Gate Vend Operation ......................................................................................... 27
5.2.5 Clearing Management Passwords............................................................................................... 28
5.2.6 Navigate to Staff Operation ......................................................................................................... 28
5.2.7 Navigate to Management Operation............................................................................................ 28
Staff Operation Menu...............................................................................................................................28
6.1 Page One .........................................................................................................................................28
6.1.1 Raising and Lowering Voice Announcement Volume .................................................................. 28
Management.............................................................................................................................................29
Operation Menu .......................................................................................................................................29
7.1 Page One .........................................................................................................................................29
7.1.1 Changing the Exit Mode .............................................................................................................. 29
7.1.2 Adjusting the Grace and Comp Times......................................................................................... 30
7.1.3 Adding Store Validations ............................................................................................................. 30
7.1.4 Adding Special Days/Periods ......................................................................................................31
7.1.5 Close Day ...................................................................................................................................31
7.1.6 In-Operation Time ....................................................................................................................... 32
7.1.7 Backlight Time Activation ............................................................................................................ 33
7.1.8 Configuring the Volume Switch ................................................................................................... 33
7.2 Page Two .........................................................................................................................................34
7.2.1 Exit Warning................................................................................................................................34
7.2.2 Managing Staff Passwords.......................................................................................................... 34
Maintenance.............................................................................................................................................35
8.1 Loading the receipt Paper ................................................................................................................. 35
8.2 Clearing a Ticket Jam .......................................................................................................................36

Page 5of 37 © Copyright 2015 Amano McGann, Inc. 4000_Operations_06122015
OPUS-4000 Series
Operations
Manual
Before You Begin
1.1 Overview of the OPUS-4000 Series Exit Terminal
The OPUS-4000 Series Exit Terminal utilizes innovative technology and an
encrypted 2D data matrix barcode for expedited exit from parking facilities. The
OPUS-4000 Series offers intuitive user guidance through a dynamic color
display and voice announcements. The Exit Terminal processes encrypted
thermal 2D barcode tickets from the OPUS-2000 Series Entry Terminal and
OPUS-7800 Pay-on-Foot Station. Payment options include credit card and/or
encrypted 2D data matrix barcode bulk validation tickets. Other payment
options include credit card out and proximity access. Mobile and barcode
passes can be processed through the optional FlexScan QR400® barcode
imager.
The OPUS-4000 Operations Manual is intended to provide assistance on Exit
Terminal operational processes. These processes range from basic Exit
Terminal operation to advanced Terminal management.
Some functions mentioned in this manual may not be available depending on
the user’s access privileges.
Note: The references in this manual to “Device”, “Exit Terminal”,
“Terminal”, or “OPUS-4000” refer to all OPUS-4000 Series models.
Any direction that does not apply to the standard OPUS-4000
model will be clarified in the appropriate section.
1.2 Models
OPUS-4000 Series: Standard Exit Terminal
OPUS-4700 Series: Exit Terminal with Credit Card and Proximity Access.
OPUS-4800 Series: Pay-on-Foot Terminal with Credit Card.

Page 6of 37 © Copyright 2015 Amano McGann, Inc. 4000_Operations_06122015
OPUS-4000 Series
Operations
Manual
1.3 Specifications
Compliance
ROHS Compliant
OPUS-4700 lane equipment does not store credit card data
Meets ADA (Americans with Disabilities Act) and ANSI (American National Standards Institute)
standards
Electrical
Power Source: 120 VAC, 60 Hz
Utilization: 10 amp maximum (120V)
Mechanical
Thermal printer; exclusive REPM™ (read, encode, print mechanism)
Time Control
Real-time clock synchronization with host computer
Environment
Temperature: -20°F ~ 120°F (-29°C ~ 49°C)
Automatic thermostat-controlled heater included
Humidity: 10% ~ 90% (non-condensing)
Housing
Heavy-duty, 14-guage steel construction, weather gasketing, lockable door
Height: 51.6” (131.1 cm)
Width: 14.0” (35.6 cm)
Depth: 19.18” (48.7 cm)
Weight: 140lbs. (63.5 kg)
Ticket Throat: 41” (104 cm)
Finish (Standard): Textured powder coat finish OPUS (RAL#7022); color options available.
Thermal Ticket Printer
High-density 300 DPI (dots per inch) thermal print head
Prints date and time (24-hour format), ticket number, machine number, and rate
Stores image for electronic ticket tracking (optional), patent pending
Self-sharpening dual ticket feed cutter blade
2D barcode imager and scanner processes multiple barcodes
Holds first ticket and allows servicing of second ticket
Marks and voids retracted tickets
Receipt Printer
Thermal print
Auto retract
FlexScan QR400 Barcode Imager Option
Opening: 5”W x 2.6”H (12.7 cm x 6.6 cm)
Barcode Types: 1D (Linear) and 2D (QR)
Ambient Light: Total darkness to 9000 ft. candles (96.900 LUX)

Page 7of 37 © Copyright 2015 Amano McGann, Inc. 4000_Operations_06122015
OPUS-4000 Series
Operations
Manual
Options
Magstripe and proximity access card models optional
TCP/IP security camera optional
Chip and Pin optional
Intercom
Aiphone™ LEF series intercom standard, additional options available
Standard voice announcement
Specifications are approximate and are subject to change without notice
1.4 External Diagram

Page 8of 37 © Copyright 2015 Amano McGann, Inc. 4000_Operations_06122015
OPUS-4000 Series
Operations
Manual
1.5 Internal Diagram (Front)

Page 9of 37 © Copyright 2015 Amano McGann, Inc. 4000_Operations_06122015
OPUS-4000 Series
Operations
Manual
1.6 Internal Diagram (Side)

Page 10 of 37 © Copyright 2015 Amano McGann, Inc. 4000_Operations_06122015
OPUS-4000 Series
Operations
Manual
1.7 Using the Exit Terminal
1.7.1 Cancelling a Transaction
A transaction may be cancelled before it is completely processed.
Cancelled transactions will return the ticket back to the patron without raising
the gate. The patron must pay for their stay before the gate can be vended.
Cancel a transaction by pressing the Lost Ticket/Cancel button on the Terminal.
[Fig. 1.7A] Press Cancel to cancel a transaction
The ticket is returned to the patron after pressing Cancel.
1.7.2 Printing a Receipt
A receipt may be printed from the receipt printer once the transaction has been
processed. The receipt is printed from the receipt printer/FlexScan pocket.
Press the Confirm/Receipt button at any point in the transaction process. The
receipt is printed once the transaction has fully processed.
The gate is vended once the transaction is completed.

Page 11 of 37 © Copyright 2015 Amano McGann, Inc. 4000_Operations_06122015
OPUS-4000 Series
Operations
Manual
Transactions
2.1 Overview of the Transaction Process
The OPUS-4000 Series Exit Terminal automatically calculates parking fees by
processing parking ticket information. The OPUS-4000 REPM™ accepts data
matrix ticket technology only.
The Exit Terminal will automatically read the entry information encoded on the
barcode of a parking ticket and calculate the fee. Payments are accepted in the
form of barcode validations (with the FlexScan option) and credit cards (OPUS-
4700/4800 only).
After a transaction has been completed, the Exit Terminal will vault the ticket in
a box while vending the gate for the customer to exit.
2.1.1 Entry Ticket
An entry ticket is the ticket the parker receives from the OPUS-2000 Series Entry
Terminal upon entering the parking facility.
[Fig. 2.1A] OPUS-2000 Series entry ticket
From left to right, the entry information is printed on the ticket in the following
manner:
Entry Date, Entry Time
Ticket Number, Entry Terminal Number, Rate Code, Lot Number

Page 12 of 37 © Copyright 2015 Amano McGann, Inc. 4000_Operations_06122015
OPUS-4000 Series
Operations
Manual
2.1.2 Cancellation Ticket
A cancellation ticket is created when a customer pushes the Cancel button
during the course of a transaction. The entry ticket that was inserted will be
reissued as a Cancellation Ticket. Any validation coupons that have been
applied to the fee will be included on the cancellation ticket and processed as
configured.
2.1.3 QR Barcode (with FlexScan Barcode Imager Option)
QR Barcodes can be used in multiple ways at the Exit Terminal.
The first method is to use the QR code as a pass using the eFlexPass software.
eFlexPass is responsible for generating QR passes that a parker may use to
enter and exit the facility for a number of uses and/or a period of time.
The second method is to use the QR code as a validation coupon using the
eFlexPrint software. eFlexPrint is responsible for generating QR barcodes that a
patron may use as a discount to their stay. See section 3.4 Discount Types for a
detailed explanation of each discount available to a validation printed from the
eFlexPrint module.
2.2 Receipt
Receipts can be configured to be printed automatically or upon request. Only
one receipt is printed per ticket.
[Fig. 2.2A] FlexScan validation (left) and credit card payment (right)

Page 13 of 37 © Copyright 2015 Amano McGann, Inc. 4000_Operations_06122015
OPUS-4000 Series
Operations
Manual
L/R:Lag reader machine number
T/D: Ticket Dispenser the entry ticket was pulled from
Entry Time: Time and date the ticket was dispensed
Exit Time: Time and date the ticket was processed
Parking Time: Amount of time spent in the facility
Parking Fee: Rate letter and parking fee before surcharge/tax
Store Discount: Validation number and discount applied
Total: Total parking fee after surcharge/tax
All payment information is printed below the Parking Fee line.
2.3 Ticket Processing
This procedure describes the standard entry ticket processing. Prior to arming,
the Exit Terminal will display the following Idle screen:
[Fig. 2.3A] OPUS-4000 Series ‘Idle’ screen
1. When the “A” loop has sensed a vehicle, the unit will arm and the transaction
screen will display.

Page 14 of 37 © Copyright 2015 Amano McGann, Inc. 4000_Operations_06122015
OPUS-4000 Series
Operations
Manual
[Fig. 2.3B] Arming loop is active
2. The blue LED’s on the ticket acceptor will illuminate, indicating an entry
ticket can be inserted into the ticket acceptor. The shutter will open and the
voice prompt will play the message, “Please insert your parking ticket”.
3. Insert the parking ticket with the code facing upwards and the notch on the
left side of the ticket as displayed on the screen. The fee due will appear and
the payment options will display.
[Fig. 2.3C] Insert the payment

Page 15 of 37 © Copyright 2015 Amano McGann, Inc. 4000_Operations_06122015
OPUS-4000 Series
Operations
Manual
4. The voice prompt will play the message, “The fee is xxx dollars. Please pay
the parking ticket by credit card (OPUS-4700/4800), store validation coupon,
or FlexScan validation coupon.” (if option installed)
5. Insert the payment.
6. After the payment is received, the ticket is encoded with the exit information
and vaulted into the ticket bin inside the Terminal.
7. The Terminal vends the gate.
Note: Press the Receipt button at any point in the transaction to
print a receipt after the payment is received or after the
transaction is cancelled.
8. When the “C” loop senses a vehicle, the Exit Terminal will return to the idle
screen. The ticket shutter is closed.
2.4 Lost Ticket Processing
This procedure describes the lost ticket transaction process.
Prior to arming, the Terminal will display the following Idle screen:
[Fig. 2.4A] Idle screen
1. When the “A” loop has sensed a vehicle, the Exit Terminal will arm and the
transaction screen will display.

Page 16 of 37 © Copyright 2015 Amano McGann, Inc. 4000_Operations_06122015
OPUS-4000 Series
Operations
Manual
[Fig. 2.4B] Arming loop is active
2. Press the Lost Ticket button on the Terminal to indicate the ticket has been
lost. The lost ticket fee is displayed.
Note: The Lost Ticket button can be configured in multiple
methods. The first method is a flat fee. A flat fee is a pre-
determined number configured by the rate file within the
Terminal. The second method is a negotiated fee. A negotiated
fee is a fee negotiated by the patron and facility employee using
the Terminal intercom to negotiate the fee.
3. The voice prompt will play the message, “The fee is xxx dollars. Please pay
the parking ticket by credit card (OPUS-4700), store validation coupon, or
FlexScan validation coupon” (if option installed)
4. Insert the payment
5. After the payment has been received, the Terminal will vend the gate.
6. When the “C” loop senses a vehicle, the Terminal return back to the idle
screen. The shutter on the ticket acceptor is closed.
2.5 Proximity Access (with Proximity Reader Option)
This procedure describes the proximity card access process.
Prior to arming, the Terminal will display the Idle screen.

Page 17 of 37 © Copyright 2015 Amano McGann, Inc. 4000_Operations_06122015
OPUS-4000 Series
Operations
Manual
1. When the “A” loop has sensed a vehicle, the unit will arm and the transaction
screen is displayed.
2. Hold the proximity card close to the Present Card text.
[Fig. 2.5A]
3.
The proximity reader will beep to
confirm the card read.
4. The Terminal vends the gate.
5.
When the “C” loop has sensed a
vehicle, the Terminal returns to the
Idle
screen. The ticket acceptor
shutter is closed.

Page 18 of 37 © Copyright 2015 Amano McGann, Inc. 4000_Operations_06122015
OPUS-4000 Series
Operations
Manual
Payment Options
3.1 Credit Card Transaction (OPUS-4700; 4800 Only)
This procedure describes the credit card transaction process. After the ticket
has been inserted and read, the following screen will be displayed:
[Fig. 3.1A] Insert the payment method
1. The voice prompt will play the message, “The fee is xxx dollars. Please pay
the parking ticket by credit card (OPUS-4700), store validation coupon, or
FlexScan validation coupon.” (if option installed)
2. Insert the credit card into the credit card reader.
3. Pull the credit card out of the credit card reader. The card will be read.
4. When the fee has been satisfied, the transaction screen will disappear and
the payment completion screen will display.
5. If receipt is set to Automatic, the receipt will be printed at the end of the
transaction. If receipt is set to Manual, you must press the Receipt button to
receive a receipt.
6. The Terminal will vend the gate and the customer may exit the facility.
Note: If the credit card is denied, a new card may be used.

Page 19 of 37 © Copyright 2015 Amano McGann, Inc. 4000_Operations_06122015
OPUS-4000 Series
Operations
Manual
3.2 QR Barcode (with FlexScan Option Installed)
QR codes can be generated by the eParcSuite software using eFlexPrint and
eFlexPass. eFlexPrint is responsible for generating QR validation coupons while
eFlexPass is responsible for generating QR passes that a parker may use to
enter and exit the facility for a number of uses and/or a period of time. This
procedure describes using a QR barcode at the Terminal.
1. When the “A” loop has sensed a vehicle, the Terminal will arm and the
transaction screen will display notifying the patron to insert the entry ticket.
2. If the patron has an eFlexPass:
•Scan the pass using the FlexScan pocket.
If the patron has a barcode validation coupon (eFlexPrint):
•Insert the entry ticket and the fee is generated. Scan the validation coupon
using the FlexScan pocket. The new fee is generated from the validation
coupon used. If the QR code can be used more than once per transaction,
repeat the scan as needed
[Fig. 3.2A] Present the QR validation to the reader

Page 20 of 37 © Copyright 2015 Amano McGann, Inc. 4000_Operations_06122015
OPUS-4000 Series
Operations
Manual
3.3 eParcVal (Online Validated Tickets)
Entry tickets can be virtually validated using the eParcVal option included in the
Amano McGann eParcSuite software. This procedure describes the online
validated ticket process:
1. The patron receives a ticket from the entry Ticket Dispenser.
2. Once the patron is ready to leave the facility, the patron brings the ticket to
the facility office where it is validated via the eParcVal application.
3. The patron approaches the OPUS-4700/4800 Exit Terminal
4. When the “A” loop has sensed a vehicle, the Terminal will arm and the
transaction screen will display notifying the patron to insert the entry ticket.
5. The fee is processed based on the validation associated with the ticket.
6. The fee is paid and the gate is vended.
7. The gate is lowered once the “C” loop has sensed the vehicle.
3.4 Discount Types
There are five methods used to discount parking fees at the OPUS-4700/4800
Exit Terminal and one method to add a fixed fee to the calculated fee.
Note: If multiple discounts are applied to the same transaction,
the percentage discount will apply to the total gross fee.
3.4.1 Full Amount
This type of discount subtracts the full amount from the total calculated fee.
3.4.2 Exit Time Discount
Beginning with the exit time, this type of discount subtracts an amount of time
from the sequence of time intervals defined in the rate file. The only time an exit
time discount can be used predictably is when all sequences of the fee table are
equal in length of time as well as fee amount.
Exit Time Discount Fee Table Example:
Sequence #
Fee Amount Per Time Interval
Parking Rate Displayed
1
$5.00 for 30 minutes
Up to 30 minutes of parking is $5.00
2
$3.00 for 1 hour
Up to 1.5 hours of parking is $8.00
3
$1.00 for 1.5 hours
Up to 3 hours of parking is $9.00