AT&T 8403 User manual

555-231-777
Issue 1
March, 1996
8403 Voice Terminal
Quick Reference
Graphics © AT&T 1988
Table of
Contents

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Issue 1 March 1996 3
8403VoiceTerminalQuickReference0
This 8403 Voice Terminal Quick Reference shows you how to access the fol-
lowing features available on the GuestWorks™
server :
■Abbreviated Dialing
■Automatic Callback
■Call Forwarding
■Call Park
■Call Pickup
■Conference
■Drop
■Feature Directory
■Hold
■Last Number Dialed (Redial)
■Leave Word Calling
■Message Retrieval
■Mute
■Priority Calling
■Select Ringing Pattern
■Self-Test
■Send All Calls

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■Speaker (Listen-Only)
■Transfer
■Volume Control
Conventions 0
The following conventions are used in this document:
■Buttons you press on the voice terminal are shown as follows:
■The term “dial keypad” refers to the touch-tone keypad where you dial
(enter) telephone numbers and feature access codes.
■The phrase “go off-hook” means that you must lift the handset or press
the button. The phrase “go on-hook” means that you must
replace the handset on the handset cradle, or press the button.
■If your voice terminal is an Attendant Backup position, you will have “con-
sole” permissions assigned to your voice terminal. This is done so you
can do most of the tasks available from the standard attendant console.
■You will hear the following call progress tones during normal operation:
— Dial tone — a steady tone you hear when you first select an idle
call appearance.
— Ringback tone — the normal ringing tone you hear after you dial a
guest room or outside number.
— Busy tone — a slow on-off-on-off tone you hear when the person
you are calling is busy on their telephone.
— Reorder tone — a fast on-off-on-off tone you hear when calling
facilities are not available or out of order.
— Confirmation tone — a three-burst tone you hear after success-
fully using a feature access code.
Feature
Speaker
Speaker

Issue 1 March 1996 5
— Intercept tone — a high-to-low tone you hear when a call or fea-
ture access code is not accepted.
■The following table lists the features you can use from your voice termi-
nal. Your system administrator will give you a list of the feature access
codes. Write them into this table.
Feature Feature Access Code
Abbreviated Dialing
Program Access
Personal List 1 Access
Personal List 2 Access
Personal List 3 Access
Automatic Callback
Deactivate
Call Forwarding - All Calls
Activation
Deactivation
Call Forwarding - Busy/Don’t Answer
Activation
Deactivation
Call Park
Activation
Answer Back
Call Pickup
Last Number Dialed
Leave Word Calling
Send a Message
Cancel a Message
Priority Calling
Send All Calls
Activation
Deactivation

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Abbreviated Dialing 0
The Abbreviated Dialing (AD) feature allows you to store phone numbers and
feature access codes for repeated use. This section describes two different
ways of storing AD numbers: automatic dialing buttons and personal AD lists.
Automatic dialing buttons give you direct access to a designated number that is
not stored on an AD list. Automatic dialing buttons must be activated through
system administration before you can program a phone number for that button.
Up to three personal lists can be assigned for each voice terminal.
Automatic Dialing Buttons 0
To program an automatic dialing button that is stored on your Feature Directory,
do the following:
1. On a sheet of paper, write down the phone numbers and feature access
codes you want to store.
2. Go off-hook.
■You hear a dial tone.
3. Do one of the following:
a. Press , and then press the dial keypad number assigned
to the AD Program feature.
b. Dial the AD Program feature access code _____.
■You hear a dial tone.
4. Press , and then press the dial keypad number for the button you
wish to program.
■You hear a dial tone.
5. Dial the phone number or feature access code you want to store (up
to 24 digits).
6. Press .
■You hear a confirmation tone followed by a dial tone.
Feature
Feature
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7. Go on-hook.
To place a call using an automatic dialing button, do the following:
1. Go off-hook.
■You hear a dial tone.
2. Press , and then press the dial keypad number assigned to the
Automatic Dialing button entry you wish to call. For example, to call the
number stored in Feature Directory entry F3, press , and then
press .
■You hear a ringback tone.
Personal AD Lists 0
To program a personal AD list item, do the following:
1. On a sheet of paper, write down the phone numbers and feature access
codes you want to store.
2. Go off-hook.
■You hear a dial tone.
3. Dial the AD Program feature access code _____.
■You hear a dial tone.
4. Dial the personal list number (1, 2, or 3).
■You hear a dial tone.
5. Dial the list item (1, 2, 3, and so on).
■You hear a dial tone.
6. Dial the phone number or feature access code you want to store (up
to 24 digits).
7. Press .
■You hear a confirmation tone followed by a dial tone.
Feature
Feature
3
#

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8. Repeat Steps 5 through 7 if you want to program additional items on the
same list.
9. Go on-hook when you are finished. Start over with Step 1 if you want to
program items on a different personal list.
To place a call using a personal list item, do the following:
1. Go off hook.
■You hear a dial tone.
2. Do one of the following:
a. Press , and then press the dial keypad number assigned
to a list feature access code.
b. Dial the desired AD personal list feature access code _____ (this
could be any of three feature access codes).
■You hear a dial tone.
3. Dial the desired AD list item (1, 2, 3, and so on).
■You hear a ringback tone.
Automatic Callback 0
The Automatic Callback feature allows you to automatically queue a recall to an
extension that is busy, does not answer, or returns a Call Waiting ringback tone.
When the queued extension becomes available, a callback is made to your
voice terminal.
NOTE:
An Automatic Callback request is automatically cancelled after 30 min-
utes.
Feature

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To use the Automatic Callback feature, do the following:
1. After you hear a ringback tone or a busy tone, press , and then
press the dial keypad number assigned to the Automatic Callback fea-
ture.
■You hear a confirmation tone.
2. Go on-hook.
■When the called telephone becomes available again, your tele-
phone rings with priority ringing (a 3-burst ringback tone).
3. Go off-hook.
■You hear a ringbacktone, and the call is placed to the number you
originally called.
If you decide that you want to cancel the Automatic Callback request, do the
following:
1. Go off-hook.
■You hear a dial tone.
2. Do one of the following:
a. Press , and then press the dial keypad number assigned
to the Automatic Callback feature.
b. Dial the Automatic Callback deactivation feature access code
_____.
■You hear a dial tone.
3. Go on-hook.
Feature
Feature

10 Issue 1 March 1996
Call Forwarding 0
There are two Call Forwarding features you can use: Call Forwarding - All Calls
and Call Forwarding - Busy/Don’t Answer. Call Forwarding - All Calls causes
calls to your voice terminal to be forwarded immediately to a different telephone
number. Call Forwarding - Busy/Don’t Answer causes calls to your voice termi-
nal to be forwarded to a different telephone number only if you do not answer or
if your line is busy.
!SECURITY ALERT:
Call Forwarding - All Calls and Call Forwarding - Busy/Don’t Answer are not
recommended for use to extend calls to “out of hotel” sites due to the potential
for toll fraud. Reliable call disconnect from your local service provider's central
switching office may not always be possible, thus allowing dial tone to be
returned to the caller and toll fraud to occur.
To forward calls to another telephone number, do the following:
1. Go off-hook.
■You hear a dial tone.
2. Do one of the following:
a. Press , and then press the dial keypad number assigned
to the Call Forwarding - All Calls feature. Continue with Step 4.
b. Dial the Call Forwarding - All Calls feature access code _____ or
the Call Forwarding - Busy/Don’t Answer feature access code
_____. Continue with Step 3.
■You hear a dial tone.
Feature