ATCOM A68 User manual

A68(W) IP Phone User Manual
Version: 2.0
2017-08-26

A68(W) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn2
Content
Contact ATCOM ................................................................................. 5
1. Overview of A68(W) ......................................................................... 6
1.1. Interface ......................................................................... 7
1.2. Hardware .......................................................................... 7
1.3. Software .......................................................................... 7
1.4. Network ........................................................................... 8
1.5. Management and Maintenance ........................................................ 9
1.6. Protocol .......................................................................... 9
1.7. Compliant and Certified Standard .................................................. 9
1.8. Packing list ...................................................................... 9
1.9. Installation ..................................................................... 10
2. Keypad and GUI ............................................................................ 13
2.1. Keypad .............................................................................. 14
2.2. Starting ............................................................................ 16
2.3. Standby ............................................................................. 17
3. Call Function ............................................................................. 19
3.1. Answer the calls .................................................................... 19
3.2. Make Calls .......................................................................... 20
3.3. Multiple line dial-up ............................................................... 21
3.4. Call Hold ........................................................................... 22
3.5. Call Transfer ....................................................................... 22
3.6. Mute calls .......................................................................... 23
3.7 3-Way Conference ..................................................................... 23

A68(W) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn3
3.8. Hang up the phone ................................................................... 24
3.9. Voicemail ........................................................................... 24
4. Configuration ............................................................................. 24
4.1. Status info ......................................................................... 26
4.2. Call Features ....................................................................... 28
4.2.1. Call Forward .................................................................. 29
4.2.2. Call Waiting................................................................... 33
4.2.3. Auto Answer .................................................................. 34
4.2.4. DSS Keys ..................................................................... 34
4.2.5. Key as Send .................................................................. 39
4.2.6. Hotline ....................................................................... 40
4.2.7. Anonymous Call .............................................................. 41
4.3. Contacts ............................................................................ 43
4.4. History ............................................................................. 50
4.5. Message ............................................................................. 53
4.6. Settings ............................................................................ 55
4.7. Display ............................................................................. 78
5. Advanced Feature .......................................................................... 82
5.1. Codecs .............................................................................. 82
5.2. Capture and Upgrading ............................................................... 82
5.3. Auto Provision ...................................................................... 84
5.4. Export & Import configuration file .................................................. 86
5.4.1. Export configuration file ...................................................... 86
5.4.2. Import configuration file ...................................................... 87
5.5. Export & Import CFG file ............................................................ 87

A68(W) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn4
5.6. Export System log ................................................................... 88
5.7. Dial plan ........................................................................... 88
5.7.1. Replace Rule .................................................................. 89
5.7.2. Dial-now ...................................................................... 90
5.7.3. Area Code .................................................................... 91
5.7.4. Block Out ..................................................................... 92
5.8. TR069 ............................................................................... 93
5.9. Action URL .......................................................................... 95
5.10. Remote Control ..................................................................... 95
6. WI-FI(only for A68W) ...................................................................... 96
6.1. Configure the WIFI on the phone ..................................................... 96
6.2. Configure the WIFI on the WEB ....................................................... 97
6.3. Enterprise WiFi ..................................................................... 98
7. FAQ ....................................................................................... 99
7.1. How to reset to factory ............................................................. 99
7.2. Upgrade the firmware on safe mode .................................................. 100
7.3. How to make IP call ................................................................ 100
8. Troubleshooting .......................................................................... 102
8.1. The phone is failed to register to SIP server ...................................... 102
8.2. The phone is failed to gain IP address ............................................. 102
8.3. Only one party can hear from another on calling .................................... 102
9. Abbreviation ............................................................................. 103
10. FCC Caution ............................................................................. 104

A68(W) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn5
Contact ATCOM
Overview of ATCOM
ATCOM is the leading VoIP hardware manufacturer in global market. We have been keeping
innovating with customer’s needs oriented , working with partners to establish a total solution
for SMB VoIP with IP phone , IP PBX and Asterisk cards.
With over 10 years’ experience of R&D , manufacturing and service in network and VoIP
filed;mission of creating the biggest value for IP terminals , we commit ourselves in supplying
the competitive IP phone and other terminals for IP PBX , softswitch , IMS , NGN providers and
carriers; supplying the competitive total VoIP solution for SMB market. We keep improving the
customer’s experience and creating the bigger value with our reliable products. Until now, our
VoIP products have been available in 100+ countries and used by millions of end users.
Contact Sales
Address
Area C, A2F , Block 3 ,Huangguan Technology Park , #21
Tairan 9th Rd, Chegongmiao , Futian District , Shenzhen China
Tel
+ (86) 755
-
83018618
-
8806
F
A41(w)
+ (86) 755
-
83018319
E
-
mail
sales@atcom
.com.cn
Contact Technical Support
Tel
+ (86) 755
-
83018618
-
800
3
E
-
mail
Support@atcom
.com.cn
Website Address:http://www.atcom.cn/
Download Center: http://www.atcom.cn/download.html

A68(W) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn6
1. Overview of A68(W)
A68(W)
A68(W)with RET

A68(W) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn7
Type
POE
Power adapter
Wi
-
Fi
1000M
A68
Yes
Optional accessory
No
Yes
A68
W
Yes
Optional accessory
Y
es
Yes
A68
W
A
C
Yes
Optional accessory
Y
es
5G+2.4G
Yes
1.1. Interface
Power Input
DC 5V
-
2000mA or POE
L
AN
Port
RJ45
PC
Port
RJ45
EXPAN port
RJ45
Headset Jack
RJ9
Handset Jack
RJ9
1.2. Hardware
LCD
462*278 3.2
”
TFT
FLASH
1Gbit
RAM
1Gbit
CPU
500MHz Dual
-
Core
LED Indicator 1 Status Light , 4 line indicators, 8 BLF indicators, 1 voicemail
indicator, 1 headset indicator, 1 mute indicator
RET Expansion
Module 44 programmable keys on each RET.
1.3. Software

A68(W) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn8
 Sip 2.0 (RFC3261) and other related SIP RFCs
 6 SIP line registration
 STUN
 Jitter Buffer, VAD,CNG
 G711A, G711U, G722, G726-16, G726-24, G726-32, G726-40, G729, L16, iLBC_13_3,
iLBC_15_2
 Echo Cancellation
 SIP Domain name, Authentication and Backup SIP Server
 DTMF（RFC2833, Inband, SIP INFO)
 Call transfer, Call forward, 3-way conference, Call hold, Call back
 DND(Do Not Disturb), Auto answer, Blacklists, Block Call-ID, Block Anonymous call, Dial
plan, IP call
 Phone book with 1000contacts and 200 blacklists
 Call History with 400 records include answered calls,missed calls, dialed calls and forward
calls
 Auto update via HTTP, HTTPS, FTP, TFTP, DHCP, RPS and PNP
 Syslog
 SNTP,NTP
 Customized Ringtone
 Daylight Saving time
 VLAN, OpenVPN, Span to PC port, QoS
 802.1X, LLDP
 Enterprise WIFI
 IPv4, IPv6, IPv4&IPv6
 WEB access with different login level
 Soft button: soft button *4
 Redundancy SIP server
 Multi-language: English, French,Hebrew,Russian,Spanish, Chinese,
Persian,Polish,Portuguese, Turkish,German,Italian
 Support 2.4G WiFi and 5G WiFi
1.4. Network
 LAN/PC: Support Bridge mode
 Support VLAN
 Support Open VPN
 Support DHCP, STATIC IP
 Primary/Secondary DNS Server
 Support QoS
 Support LLDP
 Support 802.1X
 Support IPv4, IPv6, IPv4&IPv6
 Support Span pc port

A68(W) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn9
 Support Enterprise WIFI
 Web access via HTTP&HTTPS
1.5. Management and Maintenance
 Support firmware updating under safe mode
 Support different level user management
 Configuration via web , keyboard
 Support multi-language
 Firmware and configuration file auto provision
 Support system log
1.6. Protocol
 IEEE 802.3 /802.3 u 10 Base T / 100Base TX
 DHCP: Dynamic Host Configuration Protocol
 SIP RFC3261, RFC3262, RFC3263, RFC3264, RFC3265, RFC2543, RFC3489, RFC3842,
RFC3515, RFC2976, RFC3428, RFC2327, RFC2782, RFC1889
 TCP/IP: Transfer Control Protocol/Internet Protocol
 RTP: Real-time Transport Protocol
 RTCP:RTP Control Protocol
 DNS: Domain Name Server
 TFTP: Trivial File Transfer Protocol
 HTTP:Hypertext Transfer Protocol
 FTP:File Transfer Protocol
1.7. Compliant and Certified Standard
 CE: AGC01180140201E2，AGC01180140202E2
 Comply with ROHS in EU
 Comply with ROHS in China

 Operation temperature: lower than 60° C
 Storage temperature: lower than 60° C
 Humidity: 10 to 90% no dew
1.8. Packing list

A68(W) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn10
Model
A68
(W)
Telephone
1 Unit
Handset
1 Unit
Handset cable
1 Unit
Stand bracket
1 Unit
Wall bracket
1 Unit
Power adapter Standard
Network Cable
1 Unit
，
1.5 meters
Quickstart Guide
1 Unit
Headset
Optional
1.9. Installation
Connect network cable
A68(W) is able to be connected with network via LAN port. Under the Bridge mode, other
devices (Laptop, IP phone) is able to access network via the PC port of A68(W).
Connect WiFi
A41W is able to connect the WiFi.

A68(W) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn11
1.Stand bracket installation instruction
A. Put the bottom side of the IP phone upside and press one-side joints of stand bracket
into the slot, please refer the picture as below:

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B. Press the other side joints into the slot according to the direction of the arrow:
C. It is the right picture after fixing the stand bracket below:
D. Disassemble the stand bracket:
Push the spring joint of stand and pull the stand according to the direction of the arrow.
When the joints are pulled out of the slot, you can take off the stand bracket

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2. Wiring instruction
Plug in the power adapter, cable and handset or headset to the corresponding ports as below
picture and press them to the slots on the stand bracket.
2. Keypad and GUI

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2.1. Keypad
Soft Keys
Press to select a function which displayed at the softkey zone of
screen
Display all optional functions at the last line of LCD screen.
Status Indicator
LED
Indicates
the phone’
s
status,
 If the phone is being started ,the LED is on
 If the phone is standby, the LED is off
 If there is income calling, the LED will blink at 120ms on,
120ms off.
 If there is a new message, the LED will blink at 600ms on,
600ms off.

A68(W) IP Phone User Manual
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LCD Screen
All information such as date, time, phone number, incoming
caller’s ID(if available),line/call status, extension numbers and the
soft key features are displayed on it.
Dial pad
Entering numbers or characters.
Navigation keys
Allows users to navigate(left, right, up, down).Press can enter
“Directory”. Press can enter “History”.
Adjust the volume(speaker/handset/headset/ring). Volume level
will be displayed on LCD when pressing volume key.
Confirm users’ operation
and
show status when
A68
(W)
is idle.
Cancel users’ operation.
Enter menu settings
.
Pick up and hung up
under
the speaker mode
.
Mute the mic in a conversation by pressing the Mute button; this
prevents the person on the active call from hearing what you or
someone else in the room is saying.
To un-mute, press the Mute button again.
Pick up and hung up
under
headset mode.
Check the Voicemail status
.
Hold the current call.
Redial the last
dialed number
Memory Key and
Status Indicator
Aside the BLF LCD display, Programmable keys with built-in
Red/Green dual-color LED lights to indicate different status：
 Off——The account is unregistered
 Green on always——The account is idle.
 Red on always ——The account is being occupied.
 Red fast blinking——The account is ringing.
BLF LCD Display
Display the content of each programmable key.

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2.2. Starting
1. When start on the phone, it turns to standby status in about 50 seconds.
2. After absolute boot up (first use or after reset to factory setting), User can select the
Language and time manually, and choose to connect the WIFI or not in the WIFI phone.

A68(W) IP Phone User Manual
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2.3. Standby
、

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1 3 2
4
Area Item
Description
1
Status: to indicate the call status
2
Time
, Date
3
Softkey
：
”
History
”
,
“
Directory
”
,
“
Forward,
”“
DND
”
4
Date
Icon on Standby UI
Icon
Description
The account is
registered successfully.
The account is
not
registered successfully.
The line is being
occupied
for dialing.
New incoming call

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Call hold
.
Unavailable Network
.
Calling via handset
Calling via
Speaker
.
Calling via
headset
.
WiFi Signal indicator
Call Forward is activated.
New Voicemail
.
Auto-Answer is activated.
DND is activated
3. Call Function
3.1. Answer the calls
When there is an incoming call, phone will remind user with ringing. There are 3 ways to
answer the call:
A. Answer by handset
Pick up the handset and talk with the caller. If you want to hang up, just put back the handset.
When you are talking with the handset and want to switch to speaker or headset mode, please
press key or key,and then put down the handset.

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B. Answer by speaker
Press key and talk with callers by built-in Micro-phone and Speaker. If you want to
hang up, please press key again. Switch calling or talking into handset mode by
lifting the handset under speaker mode. Press key will switch calling or talking into
headset mode.
C. Answer by headset
Keep your microphone connected with the RJ9 headset jack, when there is an incoming call,
press and talk with the caller. If you want to hang up, please press again.
Pressing can change calling or talking into speaker mode, and lifting the handset
switches to handset mode.
3.2. Make Calls
A. Use the handset
Pickup the handset, the LCD will show the current lines (user is able to switch from line1 to
line4 by pressing the line key beside the LCD). Press soft key "Send" to dial the number.
When you hear the tones of “du~~du~~” and the phone number your dialed is being
displayed on the LCD, the phone at the side of being called should be ringing. If the called
party answers this calling, the call is established and the calling timer is started immediately.
B. Use the speaker
Press key, the LCD will show the current lines (user is able to switch from line1 to
line6 by pressing the line key beside the LCD). Input the phone number and press soft key
"Send" to dial the number. When caller hear the tones of “du~~du~~” and the phone number
your dialed is being displayed on the LCD, the phone at the side of being called should be
ringing. If the called party answers this calling, the call is established and the calling timer is
started immediately.