ATCOM A68 User manual

A68(W) IP Phone User Manual
Version: 2.0
2017-08-26

A68(W) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn2
Content
Contact ATCOM ................................................................................. 5
1. Overview of A68(W) ......................................................................... 6
1.1. Interface ......................................................................... 7
1.2. Hardware .......................................................................... 7
1.3. Software .......................................................................... 7
1.4. Network ........................................................................... 8
1.5. Management and Maintenance ........................................................ 9
1.6. Protocol .......................................................................... 9
1.7. Compliant and Certified Standard .................................................. 9
1.8. Packing list ...................................................................... 9
1.9. Installation ..................................................................... 10
2. Keypad and GUI ............................................................................ 13
2.1. Keypad .............................................................................. 14
2.2. Starting ............................................................................ 16
2.3. Standby ............................................................................. 17
3. Call Function ............................................................................. 19
3.1. Answer the calls .................................................................... 19
3.2. Make Calls .......................................................................... 20
3.3. Multiple line dial-up ............................................................... 21
3.4. Call Hold ........................................................................... 22
3.5. Call Transfer ....................................................................... 22
3.6. Mute calls .......................................................................... 23
3.7 3-Way Conference ..................................................................... 23

A68(W) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn3
3.8. Hang up the phone ................................................................... 24
3.9. Voicemail ........................................................................... 24
4. Configuration ............................................................................. 24
4.1. Status info ......................................................................... 26
4.2. Call Features ....................................................................... 28
4.2.1. Call Forward .................................................................. 29
4.2.2. Call Waiting................................................................... 33
4.2.3. Auto Answer .................................................................. 34
4.2.4. DSS Keys ..................................................................... 34
4.2.5. Key as Send .................................................................. 39
4.2.6. Hotline ....................................................................... 40
4.2.7. Anonymous Call .............................................................. 41
4.3. Contacts ............................................................................ 43
4.4. History ............................................................................. 50
4.5. Message ............................................................................. 53
4.6. Settings ............................................................................ 55
4.7. Display ............................................................................. 78
5. Advanced Feature .......................................................................... 82
5.1. Codecs .............................................................................. 82
5.2. Capture and Upgrading ............................................................... 82
5.3. Auto Provision ...................................................................... 84
5.4. Export & Import configuration file .................................................. 86
5.4.1. Export configuration file ...................................................... 86
5.4.2. Import configuration file ...................................................... 87
5.5. Export & Import CFG file ............................................................ 87

A68(W) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn4
5.6. Export System log ................................................................... 88
5.7. Dial plan ........................................................................... 88
5.7.1. Replace Rule .................................................................. 89
5.7.2. Dial-now ...................................................................... 90
5.7.3. Area Code .................................................................... 91
5.7.4. Block Out ..................................................................... 92
5.8. TR069 ............................................................................... 93
5.9. Action URL .......................................................................... 95
5.10. Remote Control ..................................................................... 95
6. WI-FI(only for A68W) ...................................................................... 96
6.1. Configure the WIFI on the phone ..................................................... 96
6.2. Configure the WIFI on the WEB ....................................................... 97
6.3. Enterprise WiFi ..................................................................... 98
7. FAQ ....................................................................................... 99
7.1. How to reset to factory ............................................................. 99
7.2. Upgrade the firmware on safe mode .................................................. 100
7.3. How to make IP call ................................................................ 100
8. Troubleshooting .......................................................................... 102
8.1. The phone is failed to register to SIP server ...................................... 102
8.2. The phone is failed to gain IP address ............................................. 102
8.3. Only one party can hear from another on calling .................................... 102
9. Abbreviation ............................................................................. 103
10. FCC Caution ............................................................................. 104

A68(W) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn5
Contact ATCOM
Overview of ATCOM
ATCOM is the leading VoIP hardware manufacturer in global market. We have been keeping
innovating with customer’s needs oriented , working with partners to establish a total solution
for SMB VoIP with IP phone , IP PBX and Asterisk cards.
With over 10 years’ experience of R&D , manufacturing and service in network and VoIP
filed;mission of creating the biggest value for IP terminals , we commit ourselves in supplying
the competitive IP phone and other terminals for IP PBX , softswitch , IMS , NGN providers and
carriers; supplying the competitive total VoIP solution for SMB market. We keep improving the
customer’s experience and creating the bigger value with our reliable products. Until now, our
VoIP products have been available in 100+ countries and used by millions of end users.
Contact Sales
Address
Area C, A2F , Block 3 ,Huangguan Technology Park , #21
Tairan 9th Rd, Chegongmiao , Futian District , Shenzhen China
Tel
+ (86) 755
-
83018618
-
8806
F
A41(w)
+ (86) 755
-
83018319
E
-
mail
sales@atcom
.com.cn
Contact Technical Support
Tel
+ (86) 755
-
83018618
-
800
3
E
-
mail
Support@atcom
.com.cn
Website Address:http://www.atcom.cn/
Download Center: http://www.atcom.cn/download.html

A68(W) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn6
1. Overview of A68(W)
A68(W)
A68(W)with RET

A68(W) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn7
Type
POE
Power adapter
Wi
-
Fi
1000M
A68
Yes
Optional accessory
No
Yes
A68
W
Yes
Optional accessory
Y
es
Yes
A68
W
A
C
Yes
Optional accessory
Y
es
5G+2.4G
Yes
1.1. Interface
Power Input
DC 5V
-
2000mA or POE
L
AN
Port
RJ45
PC
Port
RJ45
EXPAN port
RJ45
Headset Jack
RJ9
Handset Jack
RJ9
1.2. Hardware
LCD
462*278 3.2
”
TFT
FLASH
1Gbit
RAM
1Gbit
CPU
500MHz Dual
-
Core
LED Indicator 1 Status Light , 4 line indicators, 8 BLF indicators, 1 voicemail
indicator, 1 headset indicator, 1 mute indicator
RET Expansion
Module 44 programmable keys on each RET.
1.3. Software

A68(W) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn8
 Sip 2.0 (RFC3261) and other related SIP RFCs
 6 SIP line registration
 STUN
 Jitter Buffer, VAD,CNG
 G711A, G711U, G722, G726-16, G726-24, G726-32, G726-40, G729, L16, iLBC_13_3,
iLBC_15_2
 Echo Cancellation
 SIP Domain name, Authentication and Backup SIP Server
 DTMF（RFC2833, Inband, SIP INFO)
 Call transfer, Call forward, 3-way conference, Call hold, Call back
 DND(Do Not Disturb), Auto answer, Blacklists, Block Call-ID, Block Anonymous call, Dial
plan, IP call
 Phone book with 1000contacts and 200 blacklists
 Call History with 400 records include answered calls,missed calls, dialed calls and forward
calls
 Auto update via HTTP, HTTPS, FTP, TFTP, DHCP, RPS and PNP
 Syslog
 SNTP,NTP
 Customized Ringtone
 Daylight Saving time
 VLAN, OpenVPN, Span to PC port, QoS
 802.1X, LLDP
 Enterprise WIFI
 IPv4, IPv6, IPv4&IPv6
 WEB access with different login level
 Soft button: soft button *4
 Redundancy SIP server
 Multi-language: English, French,Hebrew,Russian,Spanish, Chinese,
Persian,Polish,Portuguese, Turkish,German,Italian
 Support 2.4G WiFi and 5G WiFi
1.4. Network
 LAN/PC: Support Bridge mode
 Support VLAN
 Support Open VPN
 Support DHCP, STATIC IP
 Primary/Secondary DNS Server
 Support QoS
 Support LLDP
 Support 802.1X
 Support IPv4, IPv6, IPv4&IPv6
 Support Span pc port

A68(W) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn9
 Support Enterprise WIFI
 Web access via HTTP&HTTPS
1.5. Management and Maintenance
 Support firmware updating under safe mode
 Support different level user management
 Configuration via web , keyboard
 Support multi-language
 Firmware and configuration file auto provision
 Support system log
1.6. Protocol
 IEEE 802.3 /802.3 u 10 Base T / 100Base TX
 DHCP: Dynamic Host Configuration Protocol
 SIP RFC3261, RFC3262, RFC3263, RFC3264, RFC3265, RFC2543, RFC3489, RFC3842,
RFC3515, RFC2976, RFC3428, RFC2327, RFC2782, RFC1889
 TCP/IP: Transfer Control Protocol/Internet Protocol
 RTP: Real-time Transport Protocol
 RTCP:RTP Control Protocol
 DNS: Domain Name Server
 TFTP: Trivial File Transfer Protocol
 HTTP:Hypertext Transfer Protocol
 FTP:File Transfer Protocol
1.7. Compliant and Certified Standard
 CE: AGC01180140201E2，AGC01180140202E2
 Comply with ROHS in EU
 Comply with ROHS in China

 Operation temperature: lower than 60° C
 Storage temperature: lower than 60° C
 Humidity: 10 to 90% no dew
1.8. Packing list

A68(W) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn10
Model
A68
(W)
Telephone
1 Unit
Handset
1 Unit
Handset cable
1 Unit
Stand bracket
1 Unit
Wall bracket
1 Unit
Power adapter Standard
Network Cable
1 Unit
，
1.5 meters
Quickstart Guide
1 Unit
Headset
Optional
1.9. Installation
Connect network cable
A68(W) is able to be connected with network via LAN port. Under the Bridge mode, other
devices (Laptop, IP phone) is able to access network via the PC port of A68(W).
Connect WiFi
A41W is able to connect the WiFi.