ATCOM Rainbow 1 User manual

Rainbow 1 IP Phone User Manual
Version: 1.0
2013-11-20

Rainbow 1 IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
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Content
CONTACT ATCOM............................................................................................................................................................4
1.OVERVIEWOFRAINBOW1..................................................................................................................................................5
INTERFACES........................................................................................................................................................................................5
HARDWARE........................................................................................................................................................................................5
SOFTWARE.........................................................................................................................................................................................6
NETWORK..........................................................................................................................................................................................6
MANAGEMENTANDMAINTENANCE........................................................................................................................................................6
PROTOCOL..........................................................................................................................................................................................6
COMPLIANTSTAN DA RD.........................................................................................................................................................................7
EXPLANATION:................................................................................................................................................................7
PACKINGLIST......................................................................................................................................................................................7
INSTALLATION......................................................................................................................................................................................7
2.KEYPADOFIPPHONE.....................................................................................................................................................11
2.1DESCRIPTIONOFTHEBUTTONSANDSCREEN......................................................................................................................................11
3.BASICFUNCTIONSANDOPERATIONS.............................................................................................................................12
3.1ANSWERTHECALLS......................................................................................................................................................................12
3.2MAKECALL.................................................................................................................................................................................13
3.3PRE‐DIAL...................................................................................................................................................................................14
3.4HANGUPTHEPHONE....................................................................................................................................................................14
3.5CALLTRANSFER...........................................................................................................................................................................14
3.6VOICEMAIL.................................................................................................................................................................................15
3.7MUTECALLS...............................................................................................................................................................................15
3.8CALLHOLD.................................................................................................................................................................................15
3.93‐WAYCONFERENCECALL.............................................................................................................................................................15
3.10CALLHISTORY...........................................................................................................................................................................15
3.11DEFAULTPASSWORD...................................................................................................................................................................16
3.12CHECKTHEPHONE’SIP...............................................................................................................................................................17
3.13DIALPLAN................................................................................................................................................................................17
4.WEBSETTINGS...............................................................................................................................................................19
4.1SYSTEMSTATUS............................................................................................................................................................................19
4.2NETWORK..................................................................................................................................................................................20
4.2.1Basic.................................................................................................................................................................................20
4.2.2Advance...........................................................................................................................................................................21
4.3SIPSETTING...............................................................................................................................................................................22
4.4ACCOUNT...................................................................................................................................................................................24
4.5PHONESETTING...........................................................................................................................................................................27
4.5.1Preference........................................................................................................................................................................27
4.5.2Features...........................................................................................................................................................................29
4.5.3Voice................................................................................................................................................................................30
4.5.4Ring..................................................................................................................................................................................31
4.5.6Tone.................................................................................................................................................................................31

Rainbow 1 IP Phone User Manual
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4.6UPDATE......................................................................................................................................................................................32
4.6.1ManualUpdate................................................................................................................................................................32
4.6.2Update/AutoProvision.....................................................................................................................................................33
4.6.3Reset&Reboot................................................................................................................................................................33
4.7PHONEBOOK..............................................................................................................................................................................34
4.8CALLLOG...................................................................................................................................................................................34
5.FAQ&TROUBLESHOOTING...........................................................................................................................................35
5.1Howtomakeafactoryreset...............................................................................................................................................35
5.2Upgradefirmwareundersafemode...................................................................................................................................35
5.3HowtomakedirectIPcall..................................................................................................................................................35
6.TROUBLESHOOTING......................................................................................................................................................36
6.1Thephonecan’tregistersuccessfully..................................................................................................................................36
6.2Thephonecan’tobtainIPaddress......................................................................................................................................36
6.3Onlyonepartcanhearthevoiceduringthecall................................................................................................................36
7.ABBREVIATIONS............................................................................................................................................................37

Rainbow 1 IP Phone User Manual
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Contact ATCOM
Overview of ATCOM
ATCOM is the leading VoIP hardware manufacturer in global market. We have been keeping
innovating with customer’s needs oriented , working with partners to establish a total solution for
SMB VoIP with IP phone , IP PBX and Asterisk cards
With over 10 years’ experience of R&D , manufacturing and service in network and VoIP filed ;
mission of creating the biggest value for IP terminals , we commit ourselves in supplying the
competitive IP phone and other terminals for IP PBX , softswitch , IMS , NGN providers and carriers;
supplying the competitive total VoIP solution for SMB market. We keep improving the customer’s
experience and creating the bigger value with our reliable products. Until now, our VoIP products
have been available in 100+ countries and used by millions of end users.
Contact Sales
Address Area C, A2F , Block 3 ,Huangguan Technology Park , #21 Tairan
9th Rd, Chegongmiao , Futian District , Shenzhen China
Tel + (86) 755-83018618-8888
Fax + (86) 755-83018319
E-mail [email protected]
Contact Technical Support
Tel + (86) 755-83018618-8011
E-mail [email protected]
Website Address:http://www.atcom.cn/
Download Center: http://www.atcom.cn/download.html

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1.Overview of Rainbow 1
Rainbow 1
Type POE Power adapter
Rainbow 1 yes Standard accessory
Interfaces
¾Power input: DC 5V, 1000mA
¾LAN: RJ45 port
¾PC: RJ45 port
¾EXPAN: RJ45 port
¾Headset jack 1 : RJ9 port
¾Handset jack 1 : RJ9 port
Hardware
¾LCD: 132×52 4-gray scale
¾FLASH: 16M
¾RAM: 16M
¾CPU: 262MHz Dual Core
¾LED indicator: 1 Status Light

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Software
¾Sip 2.0 (RFC3261) and other related SIP RFCs
¾1 SIP lines
¾STUN
¾Jitter Buffer, VAD,CNG
¾G.711A/u, G722, G.723, G.726-16, G.726-24, G.726-32, G.726-40, G.729 , Lin16-16, iLBC
¾Echo Cancellation
¾SIP Domain name, Authentication
¾DTMF inband and outband（inband, RFC2833, info）
¾Call transfer, Call forward, 3-way conference, Call hold, Call back
¾DND(Do Not Disturb), Auto answer, Blacklists, Block Call-ID, Block Anonymous call, Dial
plan, IP call
¾Phone book with 200 white records and 100 black records, 100 answered calls, 100 missed
calls, 100 dialed calls
¾Update via HTTP, FTP, TFTP, PNP
¾Syslog
¾SNTP
¾WEB
¾Different user access mode
¾Multi-language
¾Soft button: soft button * 3
Network
¾LAN/PC：Support bridge mode
¾Support PPPoE（ADSL,cable modem used for Internet connecting）
¾Support VLAN（DATA VLAN and VOICE VLAN）
¾Support L2TP VPN
¾LAN support Primary and Secondary DNS
¾LAN support DHCP Client
¾Support QoS
Management and Maintenance
¾Support safe mode and firmware updating under safe mode
¾Support different level user management
¾Configuration via web , keyboard
¾Support multi-language and different language switching
¾Auto provision (Firmware and configuration file)
¾Support system log and call log
Protocol
¾IEEE 802.3 /802.3 u 10 Base T / 100Base TX
¾PPPoE: PPP over Ethernet

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¾DHCP: Dynamic Host Configuration Protocol
¾SIP RFC3261, RFC3262, RFC3263, RFC3264, RFC3265, RFC2543, RFC3489, RFC3842,
RFC3515, RFC2976, RFC3428, RFC2327, RFC2782, RFC1889
¾TCP/IP: Transfer Control Protocol/Internet Protocol
¾RTP: Real-time Transport Protocol
¾RTCP:RTP Control Protocol
¾DNS: Domain Name Server
¾TFTP: Trivial File Transfer Protocol
¾HTTP:Hypertext Transfer Protocol
¾FTP:File Transfer Protocol
Compliant Standard
¾CE:EN55024,EN55022
¾Comply with ROHS in EU
¾Comply with ROHS in China
¾
Explanation:
The letter “e” is the first letter of “environment” and “electronic”. The rim is a round with two arrow,
stands for recycle. The number 20 stands for the years of environment protection. Please note the
years of environment protection is not discarding year of usage life.
¾Operation temperature: 0 to 45° C (32° to 113° F)
¾Storage temperature: -5° to 55° C (12° to 131° F)
¾Humidity: 10 to 90% no dew
Packing List
Model Phone Handset Handset
line
Stand
bracket
Power
adapter
Ethernet
Cable
User Manual
CD
Rainbow 1 1 1 1 1 1,Standard
accessory
1pcs
1.5m
1
Note: Power adapter (Input: AC 100~240V, 50/60Hz; Output: 5V, 1000mA;)
Installation
Connect Rainbow 1’s LAN port and PC via Ethernet cable or under the same network switch, Rainbow
1 default to use DHCP to obtain IP address, IP address of Rainbow 1 will be displayed on the screen
by pressing “√” key. You’re able to access the login page when type the IP address on the web
browser of PC, the default username is “admin” for administrator mode and “user” for user mode, no
password was set initially, but you’re able to set password on webpage at your desire.

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Installation instruction
A. Put the bottom side of the IP phone upside and press one-side joints of stand bracket into the slot,
please refer the picture as below:
B. Press the other side joints into the slot according to the direction of the arrow

Rainbow 1 IP Phone User Manual
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C. It is the right picture after fixing the stand bracket below:
D. Disassemble the stand bracket:

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Push the spring joint of stand and pull the stand according to the direction of the arrow. When the
joints are pulled out of the slot, you can take off the stand bracket.

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2.Keypad of IP Phone
2.1 Describe of the buttons and Screen
Soft Keys Press to select a function which displayed at the softkey zone
of screen
Function of
Softkey
Display all optional functions at the last line of LCD screen.
Status Indicator
LED
Indicates the phone’s status,
¾If the phone is being started ,the LED is on
¾If the phone is standby, the LED is off
¾If there is income calling, the LED will be twinkling. The
frequency is 120ms on, 120ms off.
LCD Screen All information such as date, time, phone number, incoming
caller’s ID(if available),line/call status, extension numbers
and the soft key features are displayed on it.
Navigation keys Allows users to navigate (left, right, up, down).
OK key Confirm users’ operation.
Cancel key Cancel users’ operation.
Line key LCD Status Indicator LED
Navigation
OK
Cancel
Soft Key
Programmable
Key
Dial pad
Menu
VoiceMail
Mute
Headset
Hold
Redial
Volume Speaker

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3.Basic functions and operations
3.1 Answer the calls
When there is an incoming call, phone will remind user with ringing. There are 3 ways to answer the
call
A. Answer by handset
Pick up the handset and talk with the caller. If you want to hang up, just put back the handset. When
you are phoning with the handset and want to phone with speaker mode or headset mode, please
press key or key,then put down the handset.
B. Answer by speaker
Press key and talk with callers by built-in Micro-phone and Speaker. If you want to hang
up, please press key again. Switch calling or talking into handset mode by lifting the
handset under speaker mode. Press key will switch calling or talking into headset mode.
C. Answer by headset
Keep your microphone connected with the RJ9 headset jack, when there is an incoming call, press
Dial pad Entering numbers or characters.
Programmable
Keys
All the programmable keys can be defined as BLF key, Redial
key etc.
Menu Open the Keypad menu.
Volume key Adjust the volume. Volume status will be displayed on LCD
when pressing volume key.
Speaker button Pick up and hung up under the speaker mode, the LED of the
button is lighted when speaker on.
Mute button Mute the handset, headset or speakerphone by press the
Mute button; this prevents the person on the active call
from hearing what you or someone else in the room is
saying.
To cancel the Mute function, press the Mute button again.
Headset button Pick up and hung up under headset mode. The LED button
will be lighted when pickup by headset.
Voicemail key Check the Voicemail status. The LED button will be lighted if
new voice message existed.
Hold Key Hold the current call.
Redial Key Redial the last phone number dialed recently

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key and talk with the caller. If you want to hang up, please press key again.
Pressing key can change calling or talking into speaker mode, and lifting the handset into
handset mode.
3.2 Make Call
A. Use the handset
Pickup the handset and input a phone number. Press soft key "Send" to dial the number. When you
hear the tones of “du~~du~~” and the phone number your dialed is being displayed on the LCD, the
phone at the side of being called should be ringing. If the called party answers this calling, the call is
established and the calling timer is started immediately.
B. Use the speaker
Press key and input a phone number. Press soft key "Send" to dial the number. When
caller hear the tones of “du~~du~~” and the phone number your dialed is being displayed on the
LCD, the phone at the side of being called should be ringing. If the called party answers this calling,
the call is established and the calling timer is started immediately.
C. Use the headset
Press Key and input a phone number. Press soft key "Send" to dial the number. When
caller hear the tones of “du~~du~~” and the phone number your dialed is being displayed on the
LCD, the phone at the side of being called should be ringing. If the called party answers this calling,
the call is established and the calling timer is started immediately.
D. Dial from phone book
1. Press key and enter “Directory”. Press "Select" soft key and then find the contact person by
navigation keys. When the certain contact person is highlighted, press "Dial" or just pick up the
handset to call this number.
2. Pick up the handset, press "Directory" soft key, then select the contact person and press "Dial"
soft key.
3. Pick up the handset, press and enter “Directory”, then select the contact person and press
“Dial” soft key.
E. Dial from call history
1. Press key and enter “History”, then enter sub-directory “Dialed Calls”, “Received Calls” or ”
Missed Calls” to select one of call history entry, and press "Dial" soft key to call this number.
2. Pickup the handset, press "History” soft key, then select one of call history entry, and press
"Dial" soft key to call this number.

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3. Pickup the handset, press and enter “Call History” ,then select one of call history entry, and
press "Dial" soft key to call this number.
3.3 Pre- dial
It’s a method to dial a phone number immediacy at standby mode.
A、Dial-up the phone number at standby mode
B、Press soft key "Dial" to send out the number
Dial the number end with # Key, the number will be sent out immediately too when you have already
picked up the handset or pressed headset/speaker button.
Multiple line dial-up
Rainbow 1 supports up to 2 concurrent calls. If there is a new incoming call when you’re talking on
Rainbow 1, the new incoming call will be displayed on LCD and status indicator LED will be fast
blinking. User can press soft key "Hold" then press “Answer” to receive the new incoming call.
3.4 Hang up the phone
1. Headset hang up
Put back the handset at handset mode, the current calling will be hung up.
2. Speaker hang up
Press key at Speaker model, the current calling will be hung up.
3. Headset Hang up
Press key at Headset model, the current calling will be hung up.
4. Hang up one line call
Press the hook to hang up the current calling when 2 calls happened simultaneously.
3.5 Call Transfer
1. Attended call transfer
The attended transfer allows user to all a third-party before transferring the calling.
While on calling, press the "Transfer" soft key to hold the current calling and activate an idle line.
Then dial the target number you want to transfer to on the activated line then press “Send” soft key
to call that number. After the target party answers the call, press "Transfer" soft key again to
complete the transfer.
2. Blind call transfer
The blind transfer allows user to transfer a call without speaking with the receiver of the transferred
call. On the user side, the call will be ended as soon as the target phone number is dialed.
Operating steps: Press “More” soft key to get more option, then press “Bxfer” soft key, input the

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transfer target number and press “Send” soft key.
3.6 Voicemail
Rainbow 1 has a key for entering voicemail box and indicating new voicemail. Press
key to enter the menu to configure voicemail number if never configure it previously.
Otherwise, the voicemail number will be called after press it.
3.7 Mute calls
The input audio will be not transmitted to peer phone after pressing key, and the phone
will be muted even switched among different modes of speaker, handset and headset. To un-mute,
just press key again.
3.8 Call Hold
The current calling will be hold by pressing soft key “Hold” or key. And the hold calling will
be resumed after pressing soft key “Resume”/ key or the corresponding line key. Even on
3-way conference calling, the 3-way conference calling will be hold after press “Hold” key, and be
resume to 3-way conference after press “Hold” Key again. Remember the conversation is still on hold
without being ended even if hung up under the status of hold.
3.9 3-Way Conference Call
To initiate a conference call:
Press “More” soft key on calling to get more options, then press “Conf” soft key to start a conference
call. Enter the phone number of the third party and press “Send” soft key to send it out.
1. After the third party answers the call, pressing "Conf" key again to establish the 3-way conference.
2. 3-way conference initiator can press "Exit" soft key to quit from the conference and leave the other
two parties still in the conversation.
3. If the initiator hangs up the call or press the “End Conf” soft key, the conference will be ended and
the calling between the other two parties will be hung up.
3.10 Call History
Rainbow 1 supports 100 missed calls list, 100 incoming calls list and 100 dialed calls list. When the
storage is full, the old entry will be eresed by the new one.

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Press "History" soft key or key when Rainbow 1 is standby, all the incoming(->), outgoing(<-)
and missed calls(!) will be listed. There is other ways to check them:
A. Missed call
1. Press key.
2. Press key and key to select “Call History” then press “Select” soft key.
3. Press key and key to select “Missed Calls” then press “Select” soft key.
4. Press key and key to browse the missed call record. If there is no record, the LCD
display will be indicated “List is Empty”.
B. Answered call
1. Press key .
2. Press key and key to choose “Call History” and then press “Select” soft key.
3. Press key and key to choose “Answered Calls” and then press “Select” soft key.
4. Press key and key to browse the answered call records. If there is no record, the LCD
display will be indicated “List is Empty”.
C. Dialed call
1) Press key.
2) Press key and key to select "Call History" and then press “Select” soft key.
3) Press key and key to select “Dialed Calls” and then press “OK” soft key.
4) Press key and key to browse the dialed call records. If there is no record, the LCD
display will be indicated “List is Empty”.
3.11 Default Password
Password is needed to access menu and web.
The default password for accessing menu is 123.

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There are 2 modes to access web: User mode and Admin mode. All the parameters can be visible at
Admin mode while part of them can be visible at User mode.
¾User Mode
Username：user no default Password
¾Admin Mode：
Username：admin no default Password
3.12 Check the Phone’s IP address
Press key, then the status of the phone will be displayed on the screen and you will see the
current IP address of the phone.
3.13 Dial Plan
Dial plan defines the rule of dial. The syntax of dial plan for Rainbow 1 is closely similar as the
corresponding syntax specified by MGCP and MEGACO.
Dial plan is stipulated by the below configurable parameters:
yInterdigit Long Timer——refer to Interdigit long timer for more detail description
yInterdigit Short Timer——refer to Interdigit short timer for more detail description
yDial Plan
Dial plan contains a series of digit sequences, separated by the ‘|’ character. The collection of
sequences is enclosed in parentheses ‘(‘ and ‘)’.
Default: (xxxxxxxxxxxx.)
When user dials a series of digits, Rainbow1will response in below way:
• No candidate sequences matched, the number will be rejected and “call ended” will be displayed
on the screen. For instance, if the default dial plan only supports digits, any ‘*’ character or letters
input will be rejected.
zMore than one candidate sequences matched, Rainbow 1 will wait for more digits input.
zWhen input timeout occurs, Rainbow1 will dial the digits input already.
zWhen input ‘#’ character, Rainbow1 will dial the input digits immediately.
Digit Sequence Syntax:
‘x’: Matches any one numeric digit (‘0’ ... ‘9’)
‘[]’: Numeric ranges are allowed within ‘[]’. For example, [389] means ‘3’ or ‘8’ or ‘9’, [3-6] means
‘3’ or ‘4’ or ‘5’ or ‘6’ , [235-8*] means ‘2’ or ‘3’ or ‘5’ or ‘6’ or ‘7’ or ‘8’ or ‘*’.
‘.’ ：Any element can be repeated zero or more times by appending a ‘.’ Character. For example, 01.
matches 01,011,0111,01111,...,011111111...etc.
‘<>’: subsequence substitution. For example, ‘<8:1650>xxxxxxx’ would match ‘85551212’ and the
first digit ‘8’ will be replaced by ‘1650’ and ‘16505551212’ will be dialed.
‘,’: An “outside line” dial tone can be generated within a sequence by appending a ‘,’ character
between digits. Thus, the sequence “9, 1xxxxxxxxxx” sounds an “outside line” dial tone after the
user presses ‘9’, until the ‘1’ is pressed.
‘!’: A sequence can be barred (rejected) by placing a ‘!’ character at the end of the sequence. For
example, “137xxxxxxxx!” will forbid numbers which have 11 digits and start by 137 to be dialed.

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Example:
(xxxxxxx|[*#]xxxx|9,1xxxxxxxxxx|00xxx!) contains 4 subsequences:
1. Allow to dial numbers with 7 digits
2. Allow to dial numbers with 4 digits and start by ‘*’ or ‘#’
3. Allow to play an “outside line” dial tone after pressing ‘9’ and dial numbers with 11 digits and
start by 1
4. Forbid to dial numbers with 5 digits and start by 00

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4.Web settings
Input the IP address in the web browser and press ‘Enter’ key to access Rainbow 1's user webpage.
Click "admin" which is on the right top corner to enter administrator webpage.
4.1 System status
This page shows the IP phone's system status.
1. Product Information shows the product name, protocol, software and hardware version, Mac
address and serial number.
2. Network Information shows the network connection type, IP address, netmask, gateway, DNS,
host name, domain and VPN information.
3. Account Information shows registration state, proxy, user ID, message waiting on or off , the
last and next registration time.

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4.2 Network
4.2.1 Basic
There are 3 ways to connect to the internet: DHCP, Static and PPPoE, please choose one
according to your own situation.
Network mode: DHCP, Static IP and PPPoE
1. DHCP
Obtain automatically dynamic IP from DHCP server.
2. Static IP
a) IP Address: set IP address
b) Subnet Mask：set netmask
c) Default Gateway：set gateway
d) Primary DNS：set primary DNS server
e) Secondary DNS：set secondary DNS server
3. PPPoE
Connect the LAN port of Rainbow 1 with the Ethernet port of modem then fill user name and
password of PPPoE which assigned by ISP (Internet Service Provider).
a) User name：set PPPoE user name
b) Password：set PPPoE password
Press ‘Submit’ button after finishing setting and all the settings info will be saved and taken effect
after Rainbow1 reboots.