Cisco 8865 User manual

1. IP PHONE 8865:
Buttons and Hardware:
IP Phone 8865, have a built-in camera.
The following figure shows the IP Phone 8865.
Figure 1 IP Phone 8865 Buttons and Hardware:
The following table describes the IP Phone 8865 Series Buttons.
Table 1 IP Phone 8865 Series Buttons:
1
Handset and Handset light strip
Indicates whether you have an incoming call (flashing red) or a
new voice message (steady red).
2
Camera
IP Phone 8865
Use the camera for video calls.
3
Programmable feature buttons
and line buttons
Access your phone lines, features, and call sessions.
When adding features to the phone line keys, you are limited by
the number of line keys available. You cannot add more features

than the number of line keys on your phone.
For more information, see the Softkey, Line, and FeatureButtons
section in the "IP Phone Hardware" chapter.
4
Softkey buttons
Access to functions and services.
For more information, see the Softkey, Line, and Feature Buttons
section in the " IP Phone Hardware" chapter.
5
Back, Navigation cluster,
and Release
Back Return to the previous screen or menu.
Navigation cluster Navigation ring and Select button—Scroll
through menus, highlight items and select the highlighted item.
Release End a connected call or session.
6
Hold/Resume, Conference,
and Transfer
Hold/Resume Place an active call on hold and resumethe
held call.
Conference Create a conference call.
Transfer Transfer a call.
7
Speakerphone, Mute,
and Headset
Speakerphone Toggle the speakerphone on or off. Whenthe
speakerphone is on, the button is lit.
Mute Toggle the microphone on or off. When the
microphone is muted, the button is lit.
Headset Toggle the headset on. When the headset is on, the
button is lit. To leave headset mode, you pick up the handset or
select Speakerphone .
8
Contacts, Applications,
and Messages
Contacts Access personal and corporate directories.
Applications Access recent calls, user preferences, phone
settings, and phone model information.
Messages Autodial your voice messaging system.
9
Volume button
Adjust the handset, headset, and speakerphone
volume (off hook) and the ringer volume (on hook).

Navigation:
Use the outer ring of the Navigation cluster to scroll through menus and to move between fields. Use
the inner Select button of the Navigation cluster to select menu items.
Figure 1.1 Navigation Cluster
Phone Screen Features:
The phone screen shows information about your phone such as directory number, active call and line
status, softkeys, speed dials, placed calls, and phone menu listings. The screen is made up of three
sections: the header row, the middle section, and the footer row.
Figure 1.2 IP Phone 8865 Screen:

Table 1.1 IP Phone Screen Information
1
At the top of the screen is the header row. The header row displays the phone number, current date
and time, as well a number of icons. The icons display when features are active.
2
The middle of the phone screen displays the information associated with the line and feature buttons
on the phone.
3
The bottom row of the screen contains the softkey labels. Each label indicates the action for the
softkey button below the screen.
Audio Path Selection:
When you make or receive a call, the audio path goes to the last device used by you, either the
handset, the headset, or the speakerphone. The following list describes each scenario:
•Pick up the handset when you make or answer a call, and all of your calls are routed to your
handset until you select Headset or Speakerphone .
•Select Headset when you make or answer a call, and all of your calls are routed toyour
headset until you pick up the handset or select Speakerphone .
If your administrator sets your headset as the audio path on your phone, then you can remove
the handset and use your headset. This is ideal for anyone who prefers the convenience of a
headset. But you must still select Headset the first time you handle a call.
•Select Speakerphone when you make or answer a call, and all of your calls are routedto
your speakerphone until you pick up the handset or select Headset .

Make a Call:
Use your phone just like any other phone to make a call.
Procedure
Enter a number and pick up the handset.
Make a Call with the Speakerphone:
Use your speakerphone for hands-free calling. Keep in mind that your coworkers might be able
to hear your call too.
Procedure
Step 1
Enter a number using the keypad.
Step 2
Press Speakerphone .
Make a Call with a Standard Headset:
Use your headset for hands-free calling that won't disturb your coworker and gives you some
privacy.
Procedure
Step 1
Plug in a headset.
Step 2
Enter a number using the keypad.
Step 3
Press Headset .

Answer a Call:
Procedure
When your phone rings, press the flashing line button to answer the call.
Answer Call Waiting:
When you are on an active call, you know that a call is waiting when you hear a single beep and
see the line button flash.
Procedure
Step 1
Press the line button.
Step 2
(Optional) If you have more than one call waiting, select an incoming call.
Mute Your Call:
While you are on a call, you can mute the audio, so that you can hear the other person, but
they cannot hear you.
If you have a video phone, when you mute your audio, your camera continues to transmit
video.
Procedure
Step 1
Press Mute .
Step 2
Press Mute again to turn mute off.

Put a Call on Hold:
You can put an active call on hold and then resume the call when you're ready. When you place
a video call on hold, video transmission is blocked until you resume the call.
Procedure
Step 1
Press Hold .
Step 2
To resume a call from hold, press Hold again.
Forward Calls:
You can forward calls from any line on your phone to another number. Call forward is phone-
line specific. If a call reaches you on a line where call forwarding is not enabled, the call rings as
usual.
There are two ways of forwarding your calls:
•Forward all calls
•Forward calls in special situations, such as when the phone is busy or there is no answer.
When a line is forwarded, you see the Forward all icon with the line.
Procedure
Step 1
When the line to be forwarded is inactive, press Fwd All.
Step 2
Enter the call forward target number exactly as you would dial it from your phone, or select an
entry from your list of recent calls.
Transfer a Call to Another Person:
When you transfer a call, you can stay on the original call until the other person answers. This
way, you can talk privately with the other person before you remove yourself from the call. If
you don't want to talk, transfer the call before the other person answers.

You can also swap between both callers to consult with them individually before you remove
yourself from the call.
Procedure
Step 1
From a call that is not on hold, press Transfer .
Step 2
Enter the other person's phone number.
Step 3
(Optional) Wait until you hear the line ring or until the other person answers the call.
Step 4
Press Transfer again.
Adjust the Volume During a Call:
If the sound in your handset, headset, or speakerphone is too loud or too soft, you can change
the volume while you are listening to the other person. When you change the volume during a
call, the change only affects the speaker you're using at the time. For example, if you adjust the
volume while you're using a headset, the handset volume doesn't change.
Procedure
Press Volume right or left to adjust the volume while you are on a call.
Adjust the Phone Ringer Volume:
If your phone ringer is too loud or too soft when you get an incoming call, you can change the
ringer volume. Changes to the ringer volume do not affect the call volume you hear when you
are on a call.
Procedure
Press Volume right or left to adjust the ringer volume when the phone rings.

2. IP PHONE 7841 and 7821
Buttons and Hardware:
The IP Phone 7800 Series has distinct hardware types:
•IP Phone 7821 Two buttons on the left side of the screen
•IP Phone 7841 Two buttons on either side of the screen
Figure 2
. IP Phone 7800 Series Buttons and Features

The following table describes the IP Phone 7800 Series buttons and hardware.
1
Handset and Handset light strip
Indicates whether you have an incoming call (flashing red) or a
new voice message (steady red).
2
Programmable feature buttons
and line buttons
Access your phone lines, features, and call sessions.
For more information, see Softkey, Line, and Feature Buttons.
The IP Phone 7811 does not have programmable feature buttons
or line buttons.
3
Softkey buttons
Access functions and services.
For more information, see Softkey, Line, and Feature Buttons.
4
Navigation cluster
Navigation ring and Select button. Scroll through menus,
highlight items, and select the highlighted item.
5
Hold/Resume, Conference,
and Transfer
Hold/Resume Place an active call on hold and resume the
held call.
Conference Create a conference call.
Transfer Transfer a call.
6
Speakerphone, Mute,
and Headset
Speakerphone Toggle the speakerphone on or off. When the
speakerphone is on, the button is lit.
Mute Toggle the microphone on or off. Whenthe
microphone is muted, the button is lit.
Headset Toggle the headset on. When the headset is on, the
button is lit. To leave headset mode, you pick up the handset or
selectSpeakerphone .
The IP Phone 7811 does not have a Headsetbutton.
7
Contacts, Applications,
and Messages
Contacts Access personal and corporate directories.
Applications Access call history, user preferences, phone
settings, and phone model information.
Messages Autodial your voice messagingsystem.
8
Volume button
Adjust the handset, headset, and speakerphone volume (off hook)
and the ringer volume(on hook).
Table 2. IP Phone 7800 Series Buttons and Features