Cisco TelePresence EX Series User manual
D14639.06 Video Systems Getting Started Guide (TC5.1) | 2012 FEBRUARY | © 2011-2012 Cisco Systems, Inc. All rights reserved. www.cisco.com
1
Cisco TelePresence Video Systems
GETTING STARTED GUIDE
Software version TC5.1
FEBRUARY 2012
D14639.06 Video Systems Getting Started Guide (TC5.1) | 2012 FEBRUARY | © 2011-2012 Cisco Systems, Inc. All rights reserved. www.cisco.com
Cisco TelePresence Systems
GETTING STARTED GUIDE
3
Intellectual property rights ...................................................4
User documentation............................................................5
Software..............................................................................5
Cisco contact ......................................................................5
6
User interfaces....................................................................7
8
About user roles, user accounts and passwords.................9
Configuration tasks............................................................10
Configuration using the Touch controller ...........................13
Provisioning set-up........................................................14
Configuring IP................................................................15
Configuring H.323 and SIP ............................................16
Setting date, time and location ......................................17
Configuration using the remote control and on-screen
menu.................................................................................18
Setting the AdministratorSettings menu password .......19
Provisioning set-up........................................................20
Configuring IP................................................................21
Configuring H.323 and SIP ............................................22
Setting date, time and location ......................................23
Configuration using the web interface...............................24
Setting the system/codec password .............................25
Provisioning set-up........................................................26
Configuring IP................................................................27
Configuring H.323 and SIP ............................................28
Setting the date, time and location................................29
Setting the menu password using the command line
interface ............................................................................30
31
How to use the Touch controller........................................32
The Settings menu on the Touch controller.......................33
How to use the remote control and on-screen menu .......34
The on-screen menu system............................................38
How to use the web interface ...........................................39
The Advanced Configuration page on the web interface ..40
Cisco VCS provisioning for MX and EX Series...................41
User documentation on the Cisco web site.......................42
Thank you for choosing Cisco!
Your Cisco product has been designed to give you many
years of safe, reliable operation.
This part of the product documentation is aimed at
administrators working with the setup of the Cisco
TelePresence products running TC software.
Our main objective with this Getting started guide is to
address your goals and needs. Please let us know how
well we succeeded!
May we recommend that you visit the Cisco web site
regularly for updated versions of this guide.
The user documentation can be found on
http://www.cisco.com/go/telepresence/docs.
The top menu bar and the entries in the Table of contents
are all hyperlinks. You can click on them to go to the topic.
D14639.06 Video Systems Getting Started Guide (TC5.1) | 2012 FEBRUARY | © 2011-2012 Cisco Systems, Inc. All rights reserved. www.cisco.com
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Cisco TelePresence Systems
GETTING STARTED GUIDE
Chapter 1
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Cisco TelePresence Systems
GETTING STARTED GUIDE
This document provides the information required for you to
do the basic configuration of your video conference system.
We also explain how to use the remote control, the Touch
controller, and the web interface.
For information about system assembly and installation, see
the Installation guide for your product.
EX Series:
EX60
EX90
MX Series
MX200
MX300
Profile Series using Codec C Series:
Profile 42”
Profile 52”/55”
Profile 52” Dual / 55” Dual
Profile 65”
Profile 65” Dual
Quick Set C20 / C20 Plus
SX20 Quick Set
Codec C Series:
Codec C40
Codec C60
Codec C90
The user documentation for the Cisco TelePresence systems
running the TC software includes several guides suitable for
various systems and user groups.
Video conference room primer
Video conference room acoustics guidelines
Installation guides for the TelePresence systems
Software release notes for the TC software
Getting started guide for the TelePresence systems
User guides for the TelePresence systems
-With remote control
-With Touch controller
Quick reference guides for the TelePresence systems
Administrator guides for the TelePresence systems
Camera user guide for the PrecisionHD cameras
API reference guides for the Codec C Series
TC Console user guide for the Codec C Series
Physical interfaces guides for the Codec C Series
Regulatory compliance and safety information guide
Legal & license information for products using TC software
You can download the user documentation from the Cisco
web site, go to:
http://www.cisco.com/go/telepresence/docs
Guidelines how to find the documentation on the Cisco web
site are included in the User documentation on the Cisco
web site appendix.
You can download the software for your product from the
Cisco web site, go to:
http://www.cisco.com/cisco/software/navigator.html
On our web site you will find an overview of the worldwide
Cisco contacts.
Go to: http://www.cisco.com/web/siteassets/contacts
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Dr.
San Jose, CA 95134 USA
D14639.06 Video Systems Getting Started Guide (TC5.1) | 2012 FEBRUARY | © 2011-2012 Cisco Systems, Inc. All rights reserved. www.cisco.com
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Cisco TelePresence Systems
GETTING STARTED GUIDE
Chapter 2
D14639.06 Video Systems Getting Started Guide (TC5.1) | 2012 FEBRUARY | © 2011-2012 Cisco Systems, Inc. All rights reserved. www.cisco.com
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Cisco TelePresence Systems
GETTING STARTED GUIDE
The principal operating device for your Cisco TelePresence
video conference system is either a remote control or a Touch
controller.
Additionally, you can configure your system via its web
interface, provided that it is already connected to a network
and you know the IPaddress.
In the appendices we briefly describe how to use the Touch
controller and the remote control and on-screen menu. We
also describe how to navigate and use the web interface.
D14639.06 Video Systems Getting Started Guide (TC5.1) | 2012 FEBRUARY | © 2011-2012 Cisco Systems, Inc. All rights reserved. www.cisco.com
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Cisco TelePresence Systems
GETTING STARTED GUIDE
Chapter 3
D14639.06 Video Systems Getting Started Guide (TC5.1) | 2012 FEBRUARY | © 2011-2012 Cisco Systems, Inc. All rights reserved. www.cisco.com
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Cisco TelePresence Systems
GETTING STARTED GUIDE
Before you can start using your video conference system
you must set the basic configurations as described in this
chapter.
Provisioning allows video conferencing network
administrators to manage many video systems
simultaneously. In general, you only have to input the
credentials of the provisioning server to each video system;
the rest of the configuration is done automatically.
Without a provisioning system, you must configure each
video system individually. As a minimum, you must set the IP
and SIP/H.323 parameters. You should also set the correct
time and date.
Basic configuration with or without a provisioning system is
described in the remainder of this chapter.
We describe how to configure the video system using
either the Touch controller, the remote control or the web
interface.
We also describe how to set the menu password using the
command line interface.
The descriptions are marked with the following colors.
You need ADMIN rights to configure the system via web.
A user must possess one or a combination
of several user roles. Three user roles exist, representing
different rights: ADMIN, USER and AUDIT. It is important to
note that these roles have non-overlapping rights.
A complete administrator user account with full access
rights, like the default admin user, must possess all the three
roles.
Initially, no password is set for the default admin
user. We strongly recommend that you set a password for
this user, and any other user possessing an ADMIN role, to
restrict access to system configuration.
You can read more about how to create and manage user
accounts in the Administrator guide for your product.
Initially, no menu password is set. We strongly
recommend that you set a menu password to restrict access
to the Administrator menus on the Touch controller and
remote control.
You need to enter this password to be able to configure the
video system using a Touch controller or remote control.
Touch controller
Remote control ...
Web interface
Command line ...
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Cisco TelePresence Systems
GETTING STARTED GUIDE
The initial configuration tasks are described on the following
pages. Click the Read more... hyperlink for the method you
want to use to find the task description.
Click the button in the task description to go
back to this task overview.
To restrict access to system configuration, we strongly
recommend that you set a password for your video
conference system.
This password is used when you sign in to the web and
command line interfaces of your system.
Use the following method to set the system/codec
password:
We strongly recommend that you set a password for the
Administrator Settings menu.
This menu, which is available on both the Touch controller
and the remote control, gives access to settings that
affect the behavior of the video conference system.
Choose one of the following methods to set the menu
password:
Web interface Read more...
Command line Read more...
Remote control and
on screen menu Read more...
You can see how to wake up the system and start using
one of the user interfaces here:
Touch controller Read more...
Web interface Read more...
Remote control and
on screen menu Read more...
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Cisco TelePresence Systems
GETTING STARTED GUIDE
Your system may be configured by an external
provisioning system. In this way a number of settings are
provisioned automatically, and you (most likely) will not
have to set the IP, H.323, SIP and Time and Date settings
as described on the next page.
Choose one of the following methods to set-up the
provisioning parameters:
Remote control and
on screen menu Read more...
Web interface Read more...
Touch controller Read more...
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Cisco TelePresence Systems
GETTING STARTED GUIDE
Your video conference system must be connected to
an IP network. Both IP version4 (IPv4) and IP version 6
(IPv6) are supported. In both cases, the IP parameters
can be assigned automatically by the network, or you can
set everything manually.
Choose one of the following methods to set the IP
parameters:
To get online and ready to place and receive calls, your
system must be set up properly. Your system will use
either the H.323 protocol or the SIP protocol for video
calls.
Choose one of the following methods to set the H.323
and SIP parameters:
When setting up your video conference system, you
should check that the date and time settings are correct.
Among other things this information is used to time stamp
messages transmitted to gatekeepers and other network
elements.
Choose on of the following methods to set the codec
password:
Web interface Read more...
Web interface Read more...Web interface Read more...
Touch controller Read more... Touch controller Read more... Touch controller Read more...
Remote control and
on screen menu Read more... Remote control and
on screen menu Read more... Remote control and
on screen menu Read more...
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Cisco TelePresence Systems
GETTING STARTED GUIDE
Touch controller
If no menu is displayed on the Touch controller, tap the
display to wake up the system.
If the system does not wake up:
Make sure the Touch controller is connected to the main
unit.
Make sure the main unit is connected to power and
switched on.
If the system has just been switched on, wait a few minutes
to allow the system to start up.
If in doubt, read the Installation guide for your product.
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Cisco TelePresence Systems
GETTING STARTED GUIDE
Touch controller
(when using a provisioning system) Configure Your TelePresence Unit
Next
Cancel
Select infrastructure:
Cisco VCS
Cisco TelePresence Callway
Cisco UCM
Configure Your TelePresence Unit
Register
Cancel
Infrastructure Cisco UCM
External Manager
Back
Configure Your TelePresence Unit
Register
Cancel
Infrastructure Cisco VCS
Username
Password
Domain
External Manager
Back
Register
Cancel
Upon ordering the Cisco TelePresence Callway
service, you have received a Video number and an
Activation code.Please send an e-mail to support@
callway.com if you don't have a video phone number
and an activation code.
Infrastructure Cisco TelePresence Callway
Video number
Activation code
Configure Your TelePresence Unit
Back
Enter the parameters required for the chosen provisioning infrastructure (see illustrations below). Then tap Register to complete the procedure.
Cisco TelePresence Callway
Upon ordering the Cisco TelePresence Callway service, you
have received a Video number and an Activation code.
Please send an e-mail to support@callway.com if you don't
have a video phone number and an activation code.
Cisco UCM
Contact your UCM provider to get the IP address or DNS
name of the Cisco UCM (External Manager) 1).
You can find more details about setting up Cisco UCM
provisioning in the Administering TC endpoints on CUCM
guide.
Cisco VCS (for EX and MX Series only)
Contact your VCS provider to get the IP address or DNS
name of the Cisco VCS (External Manager), the SIP Domain,
and, if required, the Username/Password for authenticating
the video system with the provisioning server.
Have a look at the Cisco VCS provisioning for MX and
EX Series appendix for more information about VCS
provisioning.
Tap More > Settings > Administrator Settings > Network
Settings > Provisioning and then Start.
When connecting an EX or MX system for the first
time, the Provisioning Wizard will start automatically.
Select one of the following supported provisioning systems:
Cisco TelePresence Callway
Cisco UCM (Unified Communications Manager)
Cisco VCS (Video Communication Server)
Tap Next to proceed.
1) The DHCP server can be set up to provide the External Manager
address automatically (DHCP Option 150). Any input in the input
field will override the setting provided by DHCP.
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Cisco TelePresence Systems
GETTING STARTED GUIDE
Touch controller
Auto Manual
IPv4
The IP configuration is complete. a. Enter the IP Address, Subnet Mask, Gateway,
and DNS Server address. A soft keyboard
appears when you tap an input field
b. Tap Save to save the changes, or Undo to
leave without saving.
IPv6
a. Tap On or Off in the DHCP Options section
according to your preference. 1
b. Tap Save to save the change, or Undo to
leave without saving.
a. Enter the IP Address and Gateway. A soft
keyboard appears when you tap an input field.
b. Tap On or Off in the DHCP Options section
according to your preference. 1
c. Tap Save to save the changes, or Undo to
leave without saving.
1DHCP Options:
Off: All IP parameters, except the IP address and gateway, must be set manually.
Please refer to the Administrator Guide for your product for details about all settings.
On: The IP parameters, like the DNS and NTP server addresses, will be obtained automatically from the network.
(when not set by a provisioning system)
Your video conference system supports both IP
version4 (IPv4) and IP version 6 (IPv6).
In both cases, the IP parameters can be assigned
automatically by the network, or you can set everything
manually.
If you want to set the parameters manually please
contact your network administrator to obtain the
required parameters.
If an IP address is already assigned to your system, you
will find the current IPv4 and/or IPv6 address on the
System Information page:
Tap More > Settings > System Information.
The IPv4 Address and/or IPv6 Address of the system
is shown in the NETWORK section.
i. Tap More > Settings > Administrator Settings > Network
Settings.
ii. Tap IPv4 or IPv6 in the IP Version section according to your
requirement.
iii. Tap Save to save the change, or Undo to leave without saving.
i. Tap Auto in the IP Assignment section if you want
automatic IP assignment; or Manual if you want to set the
IP addresses manually.
ii. Tap Save to save the change, or Undo to leave without saving.
Set the remaining IP settings according to the table below.
The actions required depend on the IP version and IP
assignment method you selected in the previous steps.
Press Exit to return to the home menu.
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Cisco TelePresence Systems
GETTING STARTED GUIDE
Touch controller
(when not set by a provisioning system)
To get online and ready to place and receive calls, your
system must be set up properly. Your system will use either
the H.323 protocol or the SIP protocol for video calls.
Contact your system administrator, or service
provider, for information about the network settings.
For networks administered through Cisco TMS (Cisco
TelePresence Management Suite) your Cisco TMS
administrator will help you to get online.
If in doubt for any of the parameters below, contact your
system administrator or your service provider.
1. Tap More > Settings > Administrator Settings > Network
Settings > H323Settings
2. Enter the H323 Number and H323 Id in their respective
input fields.
3. If you want to enter the address of the H.323 gatekeeper
manually, tap Manual in the Gatekeeper Discovery
section, and enter the Gatekeeper Address in the input
field. Otherwise tap Auto.
4. If the H.323 gatekeeper requires authentication and
you want your system to authenticate itself to the
gatekeeper, tap ON in the Authentication Mode section
and enter the Login Name and Password in their
respective input fields. Otherwise, tap OFF.
5. Tap Save to save the changes, or Undo to leave without
saving.
6. Tap Back twice to review the System Information page
and verify the H323 settings.
If you successfully registered to the Gatekeeper the
Status will show Registered in the H323 section.
7. Tap Exit to return to the home menu.
If in doubt for any of the parameters below, contact your
system administrator or your service provider.
1. Tap More > Settings > Administrator Settings > Network
Settings > SIPSettings
2. Enter the SIP URI in the URI input field.
3. Tap the preferred transport protocol in the Default
Transport section. If you select Auto, the system will first
try to connect using TLS, then TCP, and finally UDP.
4. Select a Proxy Type. Step through the list of available
proxy types by tapping the - or + signs. The default type
is Standard.
5. If you want to enter the SIP proxy address manually, tap
Manual in the Proxy Discovery section and enter the
Proxy Address in the input field. If you want the system
to obtain the SIP proxy address automatically (DHCP),
tap Auto.
6. If the SIP proxy server requires authentication you must
enter the Login Name and Password in their respective
input fields to authenticate your system.
7. Tap Save to save the changes, or Undo to leave without
saving.
8. Tap Back twice to review the System Information page
and verify the SIP settings.
If you successfully registered to a SIP server the Status
will show Registered in the SIP section.
9. Tap Exit to return to the home menu.
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Cisco TelePresence Systems
GETTING STARTED GUIDE
Touch controller
(when not set by a provisioning system)
When setting up your video conference system, you
should check that the date and time settings are correct.
Among other things this information is used to time stamp
messages transmitted to gatekeepers and other network
elements.
The time is shown in the top right corner of the Touch
controller display.
1. Tap More > Settings > Administrator settings > Date,
Time & Location.
2. Tap 24h or 12h to select the Time Format you prefer.
3. Tap dd.mm.yy, mm.dd.yy or yy.mm.dd to select the Date
Format you prefer.
4. Select the Time Zone your system is in. Step through the
list of available zones by tapping the - or + signs.
5. Set Date & Time Mode to Auto if you want time and date
to be regularly updated; otherwise, select Manual.
If you select Manual, enter the correct value for Hour,
Minute, Year, Month, and Day. Tap the plus and minus
signs to increase or decrease a value.
If you select Auto, the NTP server address can be
automatically obtained from the network (set the NTP
Mode to Auto) or you can enter the NTP Server address
yourself (set NTP Mode to Manual).
6. Tap Save to save the changes, or Undo to leave without
saving.
7. Tap Exit to return to the home menu.
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Cisco TelePresence Systems
GETTING STARTED GUIDE
Remote control and on-screen menu
If there is no menu on screen, press Home ( ) on the
remote control to show the menu.
If the system does not show a menu on screen:
Make sure the monitor is connected and has been
switched on.
Make sure the remote control has the batteries installed.
Make sure the system is switched on.
If the system has just been switched on, wait a few minutes
to allow the system to start up.
If there is still no menu on screen, make sure the monitor
cable is connected to the basic video output connector. If in
doubt, see the Installation guide for your product.
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Cisco TelePresence Systems
GETTING STARTED GUIDE
Remote control and on-screen menu
When starting up the system for the first time the
Administrator Settings menu password is not set.
We strongly recommend that you define a password
to protect the Administrator Settings menu, since these
settings affect the behavior of the video conference system.
1. Go to Home > Settings > Administrator settings > Set
menu password.
On the remote control, press the # key to toggle
between lower or upper case characters and numbers:
abc/ABC/123.
2. Enter the menu password. The password you enter is
hidden; each character is replaced with a star (*).
3. Select Save to save the changes, or Cancel to leave
without saving.
4. Press Home ( ) to exit.
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Cisco TelePresence Systems
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Remote control and on-screen menu
(when using a provisioning system)
If in doubt for any of the parameters below, contact your
provisioning system provider.
See the Administrator guide for your product to find more
information about the provisioning settings.
1. Go to Home > Settings > Administrator settings >
Advanced configuration > Provisioning> Mode and
select a provisioning infrastructure:
TMS – Cisco TelePresence Management System
VCS – Cisco Video Communication Server
(only available for EX and MX series)
Callway – Cisco TelePresence Callway
CUCM – Cisco Unified Communications Manager
If you select Off, all configurations must be set manually
on the video system.
Which parameters to set depend on which infrastructure was selected.
TMS
1. Go to Home > Settings > Administrator settings
> Advanced configuration > Provisioning>
ExternalManager.
2. Enter the IP address or DNS name of the Cisco TMS
server in the Address input field. 1)
3. Enter the Path to the provisioning service in the
corresponding input field.
4. It may be required to authenticate the video system
with Cisco TMS. If so, go back to Home > Settings
> Administrator settings > Advanced configuration >
Provisioning, and enter LoginName and Password in the
respective input fields.
VCS (for EX and MX Series only)
1. Go to Home > Settings > Administrator settings
> Advanced configuration > Provisioning>
ExternalManager.
2. Enter the IP address or DNS name of the Cisco VCS in
the Address input field.
3. Enter the SIP Domain for the Cisco VCS in the
corresponding input field.
4. It may be required to authenticate the video system
with Cisco VCS. If so, go back to Home > Settings
> Administrator settings > Advanced configuration >
Provisioning, and enter LoginName and Password in the
respective input fields.
Have a look at the Cisco VCS provisioning for MX and
EX Series appendix for more information about VCS
provisioning.
Callway
Upon ordering the Cisco TelePresence Callway service, you
have received a Video number and an Activation code.
Please send an e-mail to support@callway.com if you don't
have a video phone number and an activation code.
1. Go to Home > Settings > Administrator settings >
Advanced configuration > Provisioning
2. Enter the Video number in the LoginName input field.
3. Enter the Activation code in the Password input field.
CUCM
1. Go to Home > Settings > Administrator settings
> Advanced configuration > Provisioning>
ExternalManager.
2. Enter the IP address or DNS name of the UCM
provisioning server in the Address input field 1).
You can find more details about setting up Cisco UCM
provisioning in the Administering TC endpoints on CUCM
guide.
Drop down list selection: Navigate to the correct
value and press the OK ()key to save, or press
the left arrow key to leave without saving.
Text entry in an input field: Enter the text, navigate
to Ok/Save to save the change, or navigate to
Cancel to leave without saving; then press the
OK () key to confirm.
1) The DHCP server can be set up to provide the External Manager
address automatically (Option 242 for TMS; Option 150 for UCM).
Any input in the input field will override the setting provided by
DHCP.
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Cisco TelePresence Systems
GETTING STARTED GUIDE
Remote control and on-screen menu
(when not set by a provisioning system)
Your video conference system supports both IP version 4
(IPv4) and IP version 6 (IPv6).
In both cases, the IP parameters can be assigned
automatically by the network, or you can set everything
manually.
If you want to set the parameters manually please
contact your network administrator to obtain the required
parameters.
If an IP address is already assigned to your system, you will
find the current IPv4 and/or IPv6 address on the System
Information page:
Go to Home > Settings > System information.
The IPv4 Address and/or IPv6 Address of the system
is shown in the NETWORK section on the System
Information page.
Press Exit (the right most function key) to exit.
i. Go to Home > Settings > Administrator settings > IP
settings.
ii. Select IPv4 or IPv6 in the IP version drop down list
according to your requirement.
i. Go to Configure > IP assignment.
ii. Select DHCP (IPv4) or Autoconf (IPv6) in the IP
assignment drop down list if you want automatic IP
assignment; select Static if you want to set the IP
addresses manually.
iii. Navigate to OK to save the change, or Cancel to leave
without saving. Press OK () to confirm.
Set the remaining IP settings according to the table to
below. The actions required depend on the IP version
and IP assignment method you selected in the previous
steps.
Press Home ( ) to return to the home menu.
DHCP/Autoconf Static
IPv4 The IP configuration is complete. a. Go to Configure and enter the IP Address,
Subnet Mask, Gateway, and DNS Server.
IPv6
a. Go to Configure, and set DHCP Options to
On or Off according to your preference. 1
b. Navigate to OK to save the change, or
Cancel to leave without saving.
a. Go to Configure, and enter the IP Address
and Gateway.
b. Set DHCPOptions to On or Off according to
your preference. 1
c. Navigate to OK to save the change or Cancel
to leave without saving.
1DHCP Options:
Off: All IP parameters, except the IP address and gateway, must be set manually.
Please refer to the Administrator Guide for your product for details about all settings.
On: The IP parameters, like the DNS and NTP server addresses, will be obtained automatically from the network.
Drop down list selection: Navigate to the correct
value and press the OK ()key to save, or press
the left arrow key to leave without saving.
Text entry in an input field: Enter the text, navigate
to Ok/Save to save the change, or navigate to
Cancel to leave without saving; then press the
OK () key to confirm.
This manual suits for next models
20
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