D-Link DPH-400S User manual

Table of Contents
D-Link DPH-400S(SE) User Manual 1

Table of Contents
D-Link DPH-400S(SE) User Manual 2
Table of Contents
PRODUCT OVERVIEW ..................................................................3
PACKAGE CONTENTS......................................................................3
SYSTEM REQUIREMENTS ................................................................3
INTRODUCTION...............................................................................4
FEATURES AND SPECIFICATIONS ......................................................6
HARDWARE OVERVIEW ...................................................................8
Front View ........................................................................................8
LEDs and LCD Screen Indicators ................................................10
Rear View and Connections .........................................................12
INSTALLATION ............................................................................14
HARDWARE INSTALLATION .............................................................14
CONFIGURE YOUR IP PHONE FOR SERVICE ....................................16
GENERAL OPERATIONS ............................................................17
BASIC CALL FEATURES .................................................................17
Making a call ...................................................................................17
Receiving a call ...............................................................................17
Last Number Redial.........................................................................17
Mute the transmitter end of the handset..........................................17
Adjust the voice volume during a conversation ...............................17
CALL RECORD ..............................................................................18
Review dialed calls..........................................................................18
Review received calls......................................................................19
Review missed phone calls .............................................................19
VIEWING PHONE SETTING INFORMATION ........................................20
View information about the IP Phone ..............................................20
ADVANCED OPERATIONS..........................................................22
NETWORK SETTINGS ....................................................................22
ADVANCED CALL OPERATIONS.......................................................24
3-way conference call......................................................................24
Call hold...........................................................................................26
Call transfer (blind transfer) .............................................................26
Call transfer (attended transfer).......................................................27
PHONEBOOK ............................................................................... 28
Phonebook (add/edit a number) ......................................................28
Phonebook (delete a number) .........................................................28
Dial a Phonebook number ...............................................................28
SPEEDDIAL ................................................................................. 29
SpeedDial (add/edit a number)........................................................29
SpeedDial (delete a number)...........................................................30
Dial a SpeedDial number.................................................................30
CALLER BLOCKING....................................................................... 31
Caller Blocking (add/edit a number) ................................................31
Caller Blocking (delete a number) ...................................................32
Call Forward ....................................................................................33
Auto Answer ....................................................................................34
DND.................................................................................................34
Phone Lock......................................................................................35
RESET TO FACTORY DEFAULT SETTINGS ........................................ 36
CONFIGURATION........................................................................ 37
WEB-BASED CONFIGURATION ....................................................... 37
INFORMATION .............................................................................. 38
SETUP ........................................................................................ 39
SW UPGRADE ............................................................................. 45
SIP ............................................................................................ 47
PHONEBOOK ............................................................................... 53
TROUBLESHOOTING ................................................................. 54
CONTACTING TECHNICAL SUPPORT ...................................... 55

Section 1 - Product Overview
D-Link DPH-400S(SE) User Manual 3
PRODUCT OVERVIEW
Package Contents
•D-Link DPH-400SE (with PoE) or DPH-400S (without PoE) IP Phone Unit
•Handset
•Handset cord
•CD-ROM
•Quick Installation Guide
•Power Adapter
•CAT5 Ethernet Cable
•Wall-mounting screw pack
•Wall-mounting template sheet
•D-Link Warranty Guide
Caution: Using a power supply with a different voltage rating than the one included
with the DPH-400S(SE) will cause damage and void the warranty for this product.
System Requirements
•10/100Mbps Ethernet network environment
•Internet ExplorerTM 6.0 or Mozilla FirefoxTM 1.0 and above

Section 1 - Product Overview
D-Link DPH-400S(SE) User Manual 4
11
Introduction
The DPH-400S(SE) IP Phone is an Internet Telephony desktop phone that connects to a digital network rather than the traditional PSTN line.
Basically, it needs to be connected to a LAN enterprise network and works as an office phone. Like a traditional office telephone, it can deliver good
voice quality and perform a great number of PBX-equivalent call features.
The IP phone can transfer and receive voice via an IP network. Therefore, it can be deployed and connected all over the world among headquarter
and remote branch offices. Since it is a stand-alone and “always-on” terminal, there is no need to have any active PC to make it work. The IP Phone
is completely stand-alone.
The IP phone comes with a graphic LCD screen, traditional keypad, a navigator key & content-sensitive programmable keys, handset, I/O ports,
and a power adapter. It can be installed and placed on a desktop or mounted on the wall.

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D-Link DPH-400S(SE) User Manual 5
To operate the IP phone, you need to know some conventions that we will mention in this manual. In the following descriptions, we will introduce
some terminologies for your understanding.
Line
“Line” in this manual represents how many phone numbers are supported in one phone. A phone can support more than one phone number so that
you can subscribe to different VoIP service provider and even make concurrent calls thru each line. Therefore, the IP phone is said to support
multiple-line appearance.
Call
“Call” in this manual represents how many simultaneous connections can be made to a single phone number. Each line has a two call limit,
meaning you can hold one call and talk to another person in another call on the same line. Therefore, the IP phone is said to support multiple-call
appearance.
Register to a server
The phone should be configured before it can perform some basic functions. Although the phone can make a peer-to-peer VoIP call (you have to
remember the IP address of the called party), it is desirable to have a centralized server to provide the directory service. This server can be a
Soft-switch, an IP-PBX or a simple Server/Proxy. The server has two basic functions. The first is to track active phones and their IP addresses. The
second is passing signaling messages between communication parties. In order to make your phone reachable in this VoIP network, your IP phone
has to register to the server after booting up, so that when someone dials your phone number, the server knows where you are and informs your IP
phone that someone is calling. Refer to the sections Advanced Operations or Configuration in this manual for detailed information of how to
configure the phone to register to server.
Caller ID & User ID
When you receive a call, the caller's phone number is shown on the screen if the caller didn’t choose to hide his number and if the network supports
the Caller ID feature. The IP Phone will display both the Caller ID and the User ID of the caller if it is available.

Section 1 - Product Overview
D-Link DPH-400S(SE) User Manual 6
Features and Specifications
Main Unit
-Dimension: 210 * 190 * 46 mm
-Plastic material: ABS type
-Supports 30o, 45oand 60ostand angles.
-Can be mounted onto the wall
-Supports detachable handset and curled cord
LAN and PC Ports
-IEEE 802.3 10BaseT / 802.3u 100BaseTx compliant
-Auto-negotiation with link speed and full/half duplex mode
-Auto MDI/MDIX for both downlink and uplink auto-swapping
-Supports QoS IEEE 802.1p voice priority function
-IEEE 802.1q VLAN function
Power Supply
-Input: 5VDC /2000mA power adapter
-5 types of different country /area (optional)
Service Port With A Cover
-Supports 1 serial port
-4-Pin connector (need a particular 4P/DB-9 convert cable, please contact supplier)
-Only for engineering support use
Voice Handling
-Supports multiple Audio Codecs: G.711 a-law/ μ-law, G.729A*, G.723.1* (6.3K/5.3K)
-Supports VAD (Voice Auto Detection) and CNG (Comfort Noise Generation)
-Supports AGC (Automatic Gain Control)
-Volume adjustable for Handset, Headset, Speakerphone and Speakerphone Ring output.
-Support G.165 16ms line Echo Cancellation (AEC).
-Adaptive Jitter Buffering function supported.

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D-Link DPH-400S(SE) User Manual 7
-Hands-free talking supported.
[Note]: * These features are optional. Please contact your supplier for purchasing options.
Tone Function:
-DTMF tone generation & detection
-Side tone and good voice quality supported
-Out-band DTMF relay (RFC-2833) support.
-Local tone support (Dial, Ring, Ring back, Busy and related tones)
Environment
The phone you have purchased must not be disposed with household waste. You should return it to your distributor if you need to replace it, or take
it to an approved recycling center.
FCC Statement
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions in this
manual, may cause interference to radio communications. This equipment has been tested and found to comply with the limits for a Class B
computing device pursuant to Subpart J of Part 15 of FCC rules, which are designed to provide reasonable protection against radio interference
when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user,
at their own expense, will be required to take whatever measures are necessary to correct the interface.
CE Declaration of Conformity
This equipment complies with the requirements relating to electromagnetic compatibility, EN55022 class B for ITE and EN 50082-1. This meets the
essential protection requirements of the European Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to
electromagnetic compatibility.

Section 1 - Product Overview
D-Link DPH-400S(SE) User Manual 8
Hardware Overview
Front View
No Part Name Description of function
0Main unit The IP Phone main unit
1Handset top cradle For the placement of handset (Receiver end)
2Hook switch For hang-up and hang-off of handset
3Cradle latch To prevent the handset from dropping when it stands at 60oor is wall-mounted.
4Speaker For ring and hands free talking
5Handset bottom cradle For the placement of handset (Transmitter end)
6Handset cord port RJ-9 jack on the left side of the IP phone
7Headset wire port RJ-9 jack on the left side of the IP phone
8
Message LED Blinks red to indicate a new message, an incoming call, or an unregistered account
9LCD screen The LCD screen is for displaying your settings, phone number, call status and so forth. It supports 128 x 64
pixels.
10
Soft keys
The keys used for item selection or control on the LCD screen. Each key function depends on its
corresponding content displayed on the LCD at that time.
11 Navigator OK key It is used to confirm a setting or dial a phone number.
12 Navigator Control keys The four arrows  are used to move through the items on the LCD screen.
13 1,2,3,4 Number keys
These keys can be used for line selection or programmable features. A green LED is associated with each
key to indicate its line/call status.
14
Speaker key
This Speaker key is used to turn on and off the hands-free dial or talk feature. A green LED is associated to
indicate its status.

Section 1 - Product Overview
D-Link DPH-400S(SE) User Manual 9
15 Mute key
The Mute key is used to turn on and off voice transmission from the IP phone. The key lights red to indicate
that the phone is muted.
16 Headset key
This Headset key is used to activate/de-activate the Headset. A green LED is associated to indicate its
status.
Transfer key The Transfer key is used to transfer a call to another IP phone.
Redial key The Redial key is used to redial the last dialed number automatically.
Hold key
The Hold key is used to hold the current call and answer another incoming call. Press it again to release the
hold function.
Message key The message key is used to access the Voice Mail System for message retrieval.
Conference key
The Conference key is used to add the current multiple connected phones into a conference. It performs a
phone-bridging function.
17
Phonebook key
The Phonebook key is used to access the phonebook to call or edit a phone number. After you press the
Phonebook key, the phonebook is displayed on the LCD screen of the IP phone.
18
Volume Control key
The Volume Control key is used for volume control. When the phone is idle, the ringer is adjusted. When
talking, the Handset/Speaker/Headset output volume is adjusted.
19
[1], [2]…[9], [*], [0], [#]: The numeric keypad is used for dialing numbers.
20 Built-in Microphone The built-in microphone is on the front edge of the IP phone.

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D-Link DPH-400S(SE) User Manual 10
LEDs and LCD Screen Indicators
LED Color Status Description
Off No new messages and the phone account is registered
Message
Red Blinking New voice message, an incoming call, or the phone account is unregistered
Off No active line. The phone is on-hook
Solid When the line is active (dialing or during a call)
1,2,3,4
VoIP lines keys
Green Blinking Incoming call while you are engaged in another call
Off The speaker is not in use
Speaker key
Green Solid While in on-hook dialing mode or hands-free mode
Off The phone is not muted
Mute key
Red Solid The phone is muted
Off The headset is not in use
Headset key
Green Solid While in on-hook dialing mode or hands-free mode using a headset
Off In normal operation mode
Solid During system booting
All LEDs for
system status
Green Blinking When system booting failed or critical error
The following figure shows the format of the LCD screen. There are 4 soft keys used to operate the LCD display. The display format will be different
for other menus or status settings.

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D-Link DPH-400S(SE) User Manual 11
NOTE:
1. When you enable caller ID, the Display Name is displayed before the Lines & Phone numbers on the right side of the LCD Screen.
2. When you enable DND, “*DND* “ is displayed instead of the Date & Time on the top of the LCD Screen.
3. When you enable Phone Lock, “ PHONE LOCKED….” Is displayed on the LCD Screen. You can input user password or administrator password
to unlock the phone.
Message Waiting
Indication
Soft key function
Soft key buttons
Date & Time
Lines & Phone
numbers indicator

Section 1 - Product Overview
D-Link DPH-400S(SE) User Manual 12
Rear View and Connections
No Part Name Description of function
1 Wall-Mount Hole Used to mount the phone on the wall.
2
6
1
6
3
7
8
2
3
2
4
5
5

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D-Link DPH-400S(SE) User Manual 13
2 Stand Hinges A stand is attached here for supporting the IP phone at
different angles. For wall-mounting, please take the stand away.
3 Service door This is only for engineering use. Inside, there is a console port. Please don’t open this if you are a regular
user. [Note: To use this port, you need a special converting cable (RJ-45 to DB-9). Please contact your
supplier if needed.]
4 Input/Output ports For installation, please connect the cables here (see the next figure for the details).
5 Base Frame Hinges The base frame is fixed here. There is no need to disassemble this frame when doing a wall-mount.
6 Product label Shows product production information, such like Product model, serial number and MAC address.
7 Handset cord port RJ-9 jack on the left side of IP phone
8 Headset wire port RJ-9 jack on the left side of IP phone
No Part Name Description of function
1 Reset button Resets the phone’s settings to the factory default settings.
2 Link/Activity Indicates the link status of the WAN and LAN ports.
3 LAN port RJ-45 10/100Mbps Ethernet port for connecting to an IP network
4 PC port RJ-45 10/100Mbps Ethernet port for connecting to a PC or Notebook
5 Power Jack If a power source from a power adapter is required, please use the power adaptor supplied in the package
(5VDC/2A).
3
1
5
2
4

Section 2 - Installation
D-Link DPH-400S(SE) User Manual 14
INSTALLATION
Hardware Installation
This section will walk you through the installation process. Before operating the phone, you have to install the phone well into the network.
1. Set up the stand and place the phone on the desk (see steps below).
2. Use the handset cord to connect the handset to the handset port on the left side of the phone.
30°Angle 45°Angle 60°Angle
Step 1 Step 2 Step3

Section 2 - Installation
D-Link DPH-400S(SE) User Manual 15
3. Connect the headset to the headset port on the left side of the phone. (optional)
4. Connect an Ethernet cable to the LAN port on the phone and connect the other end to an Ethernet Switch port that is linked to an IP network
(see figure above).
5. Connect an Ethernet cable to the PC port on the phone and connect the other end to a Notebook or PC. (optional)
6. Connect the external power adapter to the phone. For the DPH-400SE, if your Ethernet switch supports PoE (Power over Ethernet), the phone
can be powered through the LAN port, so there is no need to connect the power adapter.
7. Finally, connect the power adapter to a power outlet.
IP Network

Section 2 - Installation
D-Link DPH-400S(SE) User Manual 16
Configure your IP Phone for Service
You have to configure the phone before operation. Usually the configuration is done by an office administrator, system supplier (such as a System
Integrator), or the service provider (such as an ITSP- Internet Telephony Service Provider). If you are a general user, please consult them for
support. For the advanced or experienced user, you may refer to the section of this manual about configuration through the web for information on
how to configure all the settings of the IP phone.
Now, if the IP phone is already connected to the network and the VoIP service is activated, please follow the following chapters for a guideline on
operating the phone.
The menu to configure your IP Phone is as follows:
You can navigate through the menu with the navigator control keys . The following sections will describe how you can setup your IP Phone
through this menu.

Section 3 - General Operations
D-Link DPH-400S(SE) User Manual 17
GENERAL OPERATIONS
Basic Call Features
Operation Description
 Pick up the handset.
You will hear a dial tone.
Use the keypad to dial the phone number. Press the OK key or the #key to dial out immediately or
wait about 5 seconds for auto-dial.
Note: You may use the Backsp soft key to delete the last digit.
Making a call
yHang up the handset when your conversation is over.
 Pick up the handset upon hearing the phone ringing.
Receiving a call yHang up the handset when your conversation is over.
 Pick up the handset.
Last Number
Redial
Press the Redial key. The last dialed number will be automatically redialed.
yWhile being engaged in a conversation, you may mute the transmitter end of the handset by pressing the
Mute key.
Mute the
transmitter end
of the handset
The Mute key lights red. At this point, you can speak and the other party will not hear anything.
yDuring a conversation, if the voice volume is too low or too high, you may adjust it.
Adjust the voice
volume during a
conversation Press the volume control key to adjust the volume.

Section 3 - General Operations
D-Link DPH-400S(SE) User Manual 18
Call record
Operation Description
Press the Config soft key.
The LCD screen prompts you to input a line number.
Use the keypad to enter a line number (1-4) and confirm with the OK key .
ÎCall Record
Select the item Call Record to enter the Call Record menu. Press the OK key to confirm the selection.
ÎDialed Calls
Select the item Dialed Calls and confirm with the OK key .
Review dialed
calls
Use the navigator control keys to review the different dialed calls. You may choose to redial the number
(using the Dial soft key).
Press the Cancel soft key to exit the menu. Press the left navigator control key 2 times to exit the
Configuration menu.

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D-Link DPH-400S(SE) User Manual 19
Press the Config soft key.
The LCD screen prompts you to input a line number.
Use the keypad to enter a line number (1-4) and confirm with the OK key .
ÎCall Record
Select the item Call Record to enter the Call logs menu. Press the OK key to confirm the selection.
ÎReceived Calls
Select the item Received Calls and confirm with the OK key .
Review
received calls
Use the navigator control keys  to review the different received calls. You may choose to redial the
number if the Caller ID is known (using the Dial soft key).
Press the Cancel soft key to exit the menu. Press the left navigator control key 2 times to exit the
Configuration menu.
Press the Config soft key.
The LCD screen prompts you to input a line number.
Use the keypad to enter a line number (1-4) and confirm with the OK key .
Review
missed phone
calls
ÎCall Record
Select the item Call Record to enter the Call logs menu. Press the OK key to confirm the selection.

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D-Link DPH-400S(SE) User Manual 20
ÎMissed Calls
Select the item Missed Calls and confirm with the OK key .
Use the navigator control keys to review the different missed calls. You may choose to redial the number if
the Caller ID is known (using the Redial soft key).
Press the Cancel soft key to exit the menu. Press the left navigator control key 2 times to exit the
Configuration menu.
Viewing Phone Setting Information
You may view all related settings information about the IP Phone through the LCD screen. This can give you, for example, the current network
settings of the IP Phone, and the registration status of your ITSP (Internet Telephony Service Provider).
Operation Description
Press the Config soft key.
The LCD screen prompts you to input a line number.
Use the keypad to enter any line number (1-4) and confirm with the OK key .
ÎInfo
Use the navigator control keys to select the item 5.Info and confirm with the OK key to enter the Info
menu.
View
information
about the IP
Phone
Use the navigator control keys  to choose the information you would like to review. Press the left
navigator control key 3 times to exit the Configuration menu.