Elo TouchSystems 1002L User manual

USER MANUAL
Elo Touch Solutions
1002L and 1502L Touchmonitors
UM600012 Rev A

User Manual: 1002L, 1502L
UM600012 RevA, Page 2 of 25
Copyright © 2015 Elo Touch Solutions, Inc. All Rights Reserved.
No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated
into any language or computer language, in any form or by any means, including, but not limited to, electronic,
magnetic, optical, chemical, manual, or otherwise without prior written permission of Elo Touch Solutions, Inc.
Disclaimer
The information in this document is subject to change without notice. Elo Touch Solutions, Inc. and its Affiliates
(collectively "Elo") makes no representations or warranties with respect to the contents herein, and specifically
disclaims any implied warranties of merchantability or fitness for a particular purpose. Elo reserves the right to
revise this publication and to make changes from time to time in the content hereof without obligation of Elo to
notify any person of such revisions or changes.
Trademark Acknowledgments
Elo (logo), Elo Touch Solutions, IntelliTouch, iTouch, are trademarks of Eloand itsAffiliates.Windows is atrademark
of Microsoft Corporation.

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Table of Contents
Chapter 1: Introduction ...........................................................................................4
Chapter 2: Installation .............................................................................................5
Chapter 3: Mounting ................................................................................................9
Chapter 4: Operation .............................................................................................11
Chapter 5: Technical Support .............................................................................16
Chapter 6: Safety & Maintenance ......................................................................18
Chapter 7: Regulatory Information ...................................................................20
Chapter 8: Warranty Information .......................................................................24

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Chapter 1: Introduction
Product Description
Your new touchmonitor combines the reliable performance of Elo Touch Solutions touch
products with the latest developments in touch technology and display design. This combination
of features creates a natural flow of information between the user and the touchmonitor.
This touchmonitor incorporates a 16.2M color, active matrix thin film transistor LCD panel to
provide high quality display performance. Its LED backlight significantly reduces power
consumption and eliminates mercury (compared to CCFL-backlit panels). Other features that
enhance this LCD monitor’s performance are Plug & Play compatibility, on-screen display
(OSD) controls, and a family of optional peripherals including magnetic stripe reader (MSR) and
near field communication reader (NFC)
Precautions
Follow all warnings, precautions and maintenance as recommended in this user manual to
maximize the life of your unit, to ensure user safety, and to prevent risks. See the Safety &
Maintenance chapter for more information.
This manual contains information that is important for the proper setup and maintenance of the
unit. Before setting up and powering on your new touchmonitor, read through this manual,
especially the Installation, Mounting, and Operation chapters.

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Chapter 2: Installation
Unpacking the Touchmonitor
Open the carton and verify that the following items are present:
•Touchmonitor with Stand (Stand is not included with 1002L monitor)
•User Manuals CD
•Japanese language regulatory information pamphlet
•Quick Install Guide
•Mini-VGA to VGA cable
•HDMI cable
•USB cable
•Audio cable
•Power adaptor with North America, Europe and United Kingdom clipped-in plugs
•2 x Cable clamps

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Stand Positions (1502L)
The stand of the touchmonitor can be converted between two positions: the low profile
“hostess” position and the high profile “upright” position. The touchmonitor ships in the low
profile “hostess” position. (1002L monitor does not ship with a stand)
.
Low profile (“hostess”) position
To convert the stand into the high profile “upright” position, secure the thumbscrews into the
high or “H” screw-holes in the bottom of the base.
Upright position
To convert the stand into the low profile “hostess” position, secure the thumbscrews into the low
or “L” screw-holes in the bottom of the base.

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Connector Panel & Interfaces
Touchmonitor Connections
1. Connect the HDMI or Mini-VGA video cables between the monitor’s HDMI/Mini-VGA input
connectors and your HDMI/VGA video source, respectively. Tighten the video cable’s screws
for best performance.
2. Connect the USB touch cable between the monitor’s USB connector and your PC’s USB
port.
3. Connect the audio cable between the monitor’s Audio In jack and your audio source.
4. Select the correct power clip for your region and clip to the power adapter. Connect the power
adaptor’s input connector to the power source. Connect the power adaptor’s DC output
connector to the monitor’s input power jack.
5. The touchmonitor ships in an OFF state. Press the power button to turn it on.

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Installing the Touch Technology Software Drivers
No additional drivers are required for your projected-capacitive touchmonitor with Windows 7
and 8 operating systems, it uses Windows HID drivers. If the monitor is used with Windows XP
operating system, follow below steps to install Windows XP touch driver.
To download latest touch drivers
1.Visit www.elotouch.com/Support/Downloads/Driver/DriverDownload/Default.aspx
2.Select the operating system from “Operating System” dropdown menu.
3.Select the technology from “Technologies” dropdown menu.
4.Click on the driver version required for your touchmonitor.
5.Click “Accept” once you are directed to the “Driver License Agreement” page.
6.Enter you email address, Click on “Next Step”. Your driver download will start automatically.
7.If you are a new user, fill in the required information and Click on “Register”. Your driver
download will start automatically.

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Chapter 3: Mounting
Rear VESA Mount
For the 10-inch touchmonitor, a four-hole 75x75mm and 100x100mm mounting pattern
available.The VESA FDMI-compliant counting is coded: VESA MIS-B, 75, C and VESA MIS-B,
100, C.
For the 15-inch touchmonitor, a four-hole 75x75mm and 100x100mm mounting pattern for M4
screws is provided on the rear of the monitor. Remove the stand using a Phillips screwdriver to
access this mounting interface. The VESA FDMI-compliant counting is coded: VESAMIS-B, 75,
C and VESA MIS-B, 100, C.
.

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Base Mount
For the 15-inch touchmonitor, a threaded three-hole mounting pattern for M4 screws is provided
on the bottom of stand base for mounting or securing.

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Chapter 4: Operation
Power
To turn the touchmonitor on or off, press the touchmonitor power button once.
The Power Status LED on the bottom of the touchmonitor functions according to the following
table:
TouchMonitor/Computer Module status
LED status
OFF OFF
SLEEP PULSING
ON ON
The system consumes low power when in SLEEP and OFF modes. For detailed power
consumption specifications, refer to technical specifications on the Elo website
http://www.elotouch.com
Touching the screen will bring the attached host PC out of SLEEP mode (similar to moving the
mouse or pressing a keyboard key).
To improve reliability and reduce wasteful power consumption, disconnect the power adapter
when long periods of disuse are planned.
Touch
No calibration is required for projected capacitive touch technology.
Projected Capacitive Touch Technology
When connected to Windows 7 or 8 computers, the touchmonitor can report 10 simultaneous
touches. When connected to Windows XP computers, the touchmonitor reports single touches.
No additional drivers are required for this technology to work with Windows 7 and 8, it uses
Windows HID drivers.
Refer to Chapter 2, Section “Installing the Touch Technology Software Drivers” to find
instructions to download touch drivers for Windows XP.

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Gesture Support
Projected Capacitive touch technologies enable several gestures that support single and
multiple contacts. Refer to the Microsoft Website
http://msdn.microsoft.com/en-us/library/dd940543 on the various gestures that are supported in
Windows 7 and 8.
Video
A display’s native resolution is its width and height measured in number of pixels. Generally, for
best performance, an image displayed on this monitor will look best when your computer’s
output resolution matches this monitor’s native resolution, which is 1280 x 800 for the 10-inch,
and 1920 x 1080for the 15-inch.
For computer output resolutions at non-native resolutions, the monitor will scale the video to its
panel’s native resolution. This involves stretching or compressing the input image as needed in
the X- and Y-dimensions to fit the display’s native resolution. An unavoidable byproduct of the
scaling algorithms is a loss of fidelity when the computer’s output video image is scaled by the
monitor to fit the display. This loss of fidelity is most apparent when viewing feature-rich images
at close distances (for example images containing small-font text).
Your touchmonitor will likely not require video adjustments. However, for analog VGA video,
variations in video graphic card outputs may require user adjustments through the OSD to
optimize the quality of the touchmonitor’s displayed image. These adjustments are
“remembered” by the touchmonitor. Also, to reduce the need for adjustments for different video
mode timings, the monitor correctly scales and displays some of the video industry’s most
common video timing modes. Refer to the technical specifications for this monitor at
http://www.elotouch.com for a list of these Preset Video Modes.

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On-Screen Display (OSD)
Four OSD buttons are on the bottom of the monitor. These can be used to adjust various
display parameters.
The buttons and their functionality are:
Button Function when OSD is not displayed: Function when OSD is displayed:
Menu Display OSD main menu Return to previous OSD menu
Display OSD Brightness submenu Decrease value of selected parameter /
select previous menu item
Display OSD Contrast submenu Increase value of selected parameter /
select next menu item
Select Auto Adjust Select parameter for adjustment /
select submenu to enter
The OSD buttons control an on-screen graphical user interface, which displays on top of your
input video. This allows for intuitive adjustment of the following display parameters:
Parameter
Available Adjustment
Brightness Increase/decrease monitor brightness
Default: Maximum
Contrast Increase/decrease monitor contrast
Default: Best gray-shade performance
Clock Allows fine adjustments of the panel’s pixel dot clock
Only applicable for VGA input video
Phase Allows fine adjustments of the panel’s pixel dot clock phase
Only applicable for VGA input video
Auto Adjust Automatically adjusts the system clock to the input analog VGA video signal, affecting
the H-position, V-position, Clock, and Phase menu items
Only applicable for VGA input video
H-position Moves the image horizontally on the display in single-pixel increments
Default: Centered
Only applicable for VGA input video
V-position Moves the image vertically on the display in single-pixel increments
Default: Centered
Only applicable for VGA input video

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Aspect Ratio
Switches the scaling method between Full Scaling and Maintain Aspect Ratio
Default: Full Scaling
Full Scaling – scales the X- and Y-dimensions of the input video (up or down as
needed) to the display’s native resolution.
Fill To Aspect Ratio – Assuming a landscape orientation and an input video w
ith aspect
ratio smaller than 1024 x 768 for the 15-inch or 1280 x 1024 for the 17-inch
, scales the
Y-dimension of the input video (up or down as needed) to the display’s Y-resolution,
and scales the X-dimension to maintain the input video’s
aspect ratio (and fills the rest
of the display with equal black bars on the left and right).
The touchscreen may need recalibration when switching between Aspect Ratio
options.
Sharpness Adjusts sharpness of the displayed images
Default: No sharpness adjustment
Only applicable at non-native input video resolutions
Color
Temperature
Selects the display’s color temperature. The available color temperatures are 9300K,
7500K, 6500K, 5500K, and User Defined. If the User Defined option is selected, the
user can change the color temperature by changing individual R, G, and B gains on a
scale from 0 to 100.
Default: User Defined with R, G, and B all set to 100
OSD Timeout
Adjusts how long a period of OSD button inactivity the touchmonitor will wait before
closing the OSD. The adjustable range is between 5 and 60 seconds.
Default: 15 seconds
OSD
Language
Selects which language the OSD information is displayed in. The available languages
are: English, French, Italian, German, Spanish, Simplified Chinese, Traditional
Chinese, and Japanese
Default: English
Volume
Adjusts the volume of the internal speakers and headphone output
Mute Toggles the audio output between Muted and Not Muted
Default: Not Muted
Recall
Defaults Selecting “Recall Defaults” restores all factory default settings for OSD-adjustable
parameters (except OSD Language) and for Preset Video Mode timings.
Video Source
The monitor continually scans for active video on the VGA and DVI connectors. This
adjustment selects which of those input ports should be given priority to be displayed.
The options are: VGA Priority, DVI Priority
Default: DVI Priority
All touchmonitor adjustments made through the OSD are automatically memorized as soon as
they are entered. This feature saves you from having to reset your choices every time the
touchmonitor is unplugged or powered off and on. If there is a power failure, the touchmonitor
settings will not default to the factory specifications.

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OSD and Power Lockouts
Press and hold the “Menu” and “Up” buttons for two seconds to enable/disable the OSD
Locking feature. When the OSD Locking is enabled, pressing any of the Menu, Up, Down, or
Select keys will have no effect on the system.
Press and hold the “Menu” and “Down” buttons for two seconds to enable/disable the Power
Locking feature. When the Power Locking is enabled, pressing the power switch will have no
effect on the system.

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Chapter 5: Technical Support
If you are experiencing trouble with your touchmonitor, refer to the following suggestions.
If the problem persists, please contact your local dealer or contact Elo Touch Solutions
Customer Service.
Solutions to Common Problems
Problem Suggested Troubleshooting
The touchmonitor does not respond when
turning on the system
Check that the DC power adaptor is properly
connected
Verify the DC power adaptor is functioning
Monitor display is dim Use the OSD to increase the brightness
Use the OSD to increase the contrast
Monitor display is blank
If the Power Status LED is blinking, the monitor or
Computer Module may be in SLEEP mode. Press
any key / move the mouse / touch the Touchscree
n to
see if the image reappears
Check that the signal source device is turned on
Check that that there are no loose cable connections
Monitor displays an “Out Of Range”
message
Adjust your computer’s resolution/timing mode to be
within the allowable timing ranges specified for your
touchmonitor (see website for specifications)
Monitor display image looks abnormal
Adjust your computer’s resolution/timing mode to be
within the allowable timing ranges specified for your
touchmonitor (see website for specifications)
Use the Auto Adjust function in the OSD
Touch functionality doesn’t work Verify your PC has the latest Elo drivers installed Perform the calibration routine provided with the
latest Elo drivers
The OSD buttons or power button does not
respond when pressed Check to see if the OSD lock or power lock functions are on

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Technical Assistance
Visit www.elotouch.com/products for technical specifications for this device
Visit www.elotouch.com/go/websupport for online self-help.
Visit www.elotouch.com/go/contactsupport for technical support.
See this user manual’s last page for worldwide technical support phone numbers.

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Chapter 6: Safety & Maintenance
Safety
To avoid risk of electric shock, follow all safety notices and do not disassemble the
touchmonitor. They are not user-serviceable.
Ensure that your installation is equipped to maintain the specified environmental conditions
listed in the Technical Specifications chapter.
Care and Handling
The following tips will help keep your touchmonitor functioning at an optimal level:
Disconnect the AC power cable before cleaning.
To clean the display unit cabinet, use a clean cloth lightly dampened with a mild detergent.
It is important that your unit remains dry. Do not get liquids on or inside the unit. If liquid does
get inside, have a qualified service technician check it before you power it on again.
Do not wipe the screen with a cloth or sponge that could scratch the surface.
To clean the touchscreen, use window or glass cleaner applied to a clean cloth or sponge.
Never apply the cleaner directly to the touchscreen. Do not use alcohol (methyl, ethyl or
isopropyl), thinner, benzene, or other abrasive cleaners.

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Waste Electrical & Electronic Equipment Directive (WEEE)
This product should not be disposed of with household waste. It should be
deposited at a facility that enables recovery and recycling.

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Chapter 7: Regulatory Information
I. Electrical Safety Information:
Compliance is required with respect to the voltage, frequency, and current requirements
indicated on the manufacturer’s label. Connection to a different power source than those
specified herein will likely result in improper operation, damage to the equipment or pose a fire
hazard if the limitations are not followed.
There are no operator serviceable parts inside this equipment. There are hazardous voltages
generated by this equipment which constitute a safety hazard. Service should be provided only
by a qualified service technician.
Contact a qualified electrician or the manufacturer if there are questions about the installation
prior to connecting the equipment to mains power.
II. Emissions and Immunity Information
Notice to Users in the United States: This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to Part 15 of FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy, and if not
installed and used in accordance with the instructions, may cause harmful interference to radio
communications.
Notice to Users in Canada: This equipment complies with the Class B limits for radio noise
emissions from digital apparatus as established by the Radio Interference Regulations of
Industrial Canada.
Notice to Users in the European Union: Use only the provided power cords and
interconnecting cabling provided with the equipment. Substitution of provided cords and cabling
may compromise electrical safety or CE Mark Certification for emissions or immunity as
required by the following standards:
This Information Technology Equipment (ITE) is required to have a CE Mark on the
Manufacturer’s label which means that the equipment has been tested to the following
Directives and Standards: This equipment has been tested to the requirements for the CE Mark