Elo TouchSystems IntelliTouch Ultra User manual


®®
IntelliTouchIntelliTouch
UltraUltra™™
Product ManualProduct Manual
Revision 3.2Revision 3.2


IntelliTouchIntelliTouch
®® UltraUltra™™
Product ManualProduct Manual
(Revision 3.2)(Revision 3.2)
Elo TouchSystems, Inc.Elo TouchSystems, Inc.
1-800-ELOTOUCH1-800-ELOTOUCH
www.elotouch.comwww.elotouch.com
A Raychem CompanyA Raychem Company
P/N 008212 DOC # SW000016-BP/N 008212 DOC # SW000016-B

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Trademark AcknowledgementsTrademark Acknowledgements
IntelliTouch, IntelliTIntelliTouch, IntelliTouch Ultra, AccuTouch, MonitorMouse, ELODEV, TouchBack, and SmartSet are trademarks ouch Ultra, AccuTouch, MonitorMouse, ELODEV, TouchBack, and SmartSet are trademarks of Eloof Elo
TouchSystems, Inc. All other trademarks are the property of TouchSystems, Inc. All other trademarks are the property of their respective holders.their respective holders.
CopyrightCopyright
Copyright © 1989, 1992, 1995, 1996 by Elo TouchSystems, Inc. All rights reserved. Reproduction, adaptation, orCopyright © 1989, 1992, 1995, 1996 by Elo TouchSystems, Inc. All rights reserved. Reproduction, adaptation, or
translation without prior written permission is prohibited, etranslation without prior written permission is prohibited, except as allowed under xcept as allowed under copyright laws. Printed in USA.copyright laws. Printed in USA.
H54791.H54791.
Limited WarrantyLimited Warranty
(a) Elo TouchSystems, Inc., ("Seller") warrants to Buyer that the Products (a) Elo TouchSystems, Inc., ("Seller") warrants to Buyer that the Products (i) shall be free (i) shall be free of defects in of defects in materials andmaterials and
workmanship for ten (10) years from the date of shipment for touchscreen components, five (5) years from the date ofworkmanship for ten (10) years from the date of shipment for touchscreen components, five (5) years from the date of
shipment for controllers, and two (2) years from the date of shipment for TouchMonitors (each a "Warranty Period"), (ii)shipment for controllers, and two (2) years from the date of shipment for TouchMonitors (each a "Warranty Period"), (ii)
shall conform to Seller's specifications for such Products throughout the applicable Warranty Period, and (iii) shall be freeshall conform to Seller's specifications for such Products throughout the applicable Warranty Period, and (iii) shall be free
of liens and encumbrances when shipped to Buyer. If Seller agrees in writing to provide and does provide system design,of liens and encumbrances when shipped to Buyer. If Seller agrees in writing to provide and does provide system design,
drawings, technical advice, or any other services to Buyer in connection with Products, then Seller further warrants todrawings, technical advice, or any other services to Buyer in connection with Products, then Seller further warrants to
Buyer during the applicable Warranty Period that such services shall be undertaken in accordance with Seller's reasonableBuyer during the applicable Warranty Period that such services shall be undertaken in accordance with Seller's reasonable
technical judgment based on Seller's understanding of pertinent technical data as of the date of performance of suchtechnical judgment based on Seller's understanding of pertinent technical data as of the date of performance of such
services. Seller's warranties will not apply to any Product services. Seller's warranties will not apply to any Product with respect to which there with respect to which there has been (i) has been (i) improper installation orimproper installation or
testing, (ii) failure to provide a suitable operating environment, (iii) use of the Product for purposes other than that fortesting, (ii) failure to provide a suitable operating environment, (iii) use of the Product for purposes other than that for
which it was designed, (iv) failure to monitor or operate in accordance with applicable Seller specifications and goodwhich it was designed, (iv) failure to monitor or operate in accordance with applicable Seller specifications and good
industry practice, (v) unauthorized attachment or removal or industry practice, (v) unauthorized attachment or removal or alteration of any part, (vi) unusualteration of any part, (vi) unusual mechanical, physical oral mechanical, physical or
electrical stress, (vii) modifications or repairs done by other than Seller, or (viii) any other abuse, misuse, neglect orelectrical stress, (vii) modifications or repairs done by other than Seller, or (viii) any other abuse, misuse, neglect or
accident. In no circumstance shaccident. In no circumstance shall Seller have any liability or obligation with respect to expenses, all Seller have any liability or obligation with respect to expenses, liabilities or lossesliabilities or losses
associated with the installation or removal of any Product or the installation or removal of any components for inspection,associated with the installation or removal of any Product or the installation or removal of any components for inspection,
testing or redesign occasioned by any defect or by repair or replacement of a Product.testing or redesign occasioned by any defect or by repair or replacement of a Product.
(b) Seller makes no (b) Seller makes no warranty regarding the model life of warranty regarding the model life of monitors. Seller's suppliers may at any time and from time to monitors. Seller's suppliers may at any time and from time to timetime
make changes in the monitors delivered as Products or components.make changes in the monitors delivered as Products or components.
(c) Buyer shall notify Seller in writing promptly (and in (c) Buyer shall notify Seller in writing promptly (and in no case later than no case later than thirty (30) days after discovery) of the thirty (30) days after discovery) of the failure offailure of
any Product to conform to the warranty set forth above, shall describe in commercially reasonable detail in such notice theany Product to conform to the warranty set forth above, shall describe in commercially reasonable detail in such notice the
symptoms associated with such failure, and shall provide to Seller the opportunity to inspect such Products as installed, ifsymptoms associated with such failure, and shall provide to Seller the opportunity to inspect such Products as installed, if
possible. The notice must be received by Seller during the Warranty Period for such Product. Unless otherwise directed inpossible. The notice must be received by Seller during the Warranty Period for such Product. Unless otherwise directed in
writing by Seller, within thirty (30) days after submitting such notice, Buyer shall package writing by Seller, within thirty (30) days after submitting such notice, Buyer shall package the allegedly defective Productthe allegedly defective Product
in its original shipping carton(s) or a functional equivalent and shall ship it to Seller at Buyer's expense and risk.in its original shipping carton(s) or a functional equivalent and shall ship it to Seller at Buyer's expense and risk.
(d) Within a reasonable time af(d) Within a reasonable time after receipt of the ter receipt of the allegedly defective Product and verification by Seller that the Product fallegedly defective Product and verification by Seller that the Product failsails
to meet the warranty set forth to meet the warranty set forth above, Seller shall correct suabove, Seller shall correct such failure by, at Seller's option, either ch failure by, at Seller's option, either (i) modifying or repairing(i) modifying or repairing
the Product or (ii) replacing the Product. Such modification, repair or replacement and the return shipment of the Productthe Product or (ii) replacing the Product. Such modification, repair or replacement and the return shipment of the Product
with minimum insurance to Buyer shall be at Seller's expense. Buyer shall bear the risk of loss or damage in transit, andwith minimum insurance to Buyer shall be at Seller's expense. Buyer shall bear the risk of loss or damage in transit, and
may insure the Product. Buyer shall reimburse Seller for transportation costs incurred for Products returned but found bymay insure the Product. Buyer shall reimburse Seller for transportation costs incurred for Products returned but found by
Seller not to be Seller not to be defective. Modification or repair of defective. Modification or repair of Products may, at Seller's option, take place either Products may, at Seller's option, take place either at Seller's facilitiesat Seller's facilities
or at Buyer's premises. If Seller is unable to modify, repair or replace a Product to conform to the warranty set forth above,or at Buyer's premises. If Seller is unable to modify, repair or replace a Product to conform to the warranty set forth above,
then Seller shall, at Seller's option, either refund to Buyer or credit to Buyer's account the purchase price of the Productthen Seller shall, at Seller's option, either refund to Buyer or credit to Buyer's account the purchase price of the Product
less depreciation calculated on a straight-line basis over Seller's stated useful life of the Product (three years forless depreciation calculated on a straight-line basis over Seller's stated useful life of the Product (three years for
touchscreen components and touchscreen components and controllers and one year fcontrollers and one year for TouchMonitors). THESE REMEDIES SHALL BE BUYER'Sor TouchMonitors). THESE REMEDIES SHALL BE BUYER'S
EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY.EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY.
(e) EXCEPT FOR THE EXPRESS WARRANTY SET FORTH ABOVE, SELLER GRANTS NO OTHER(e) EXCEPT FOR THE EXPRESS WARRANTY SET FORTH ABOVE, SELLER GRANTS NO OTHER
WARRANTIES, EXPRESS OR IMPLIED, BY STATUTE OR OTHERWISE, REGARDING THE PRODUCTS, THEIRWARRANTIES, EXPRESS OR IMPLIED, BY STATUTE OR OTHERWISE, REGARDING THE PRODUCTS, THEIR
FITNESS FOR ANY PURPOSE, THEIR QUALITY, THEIR MERCHANTABILITY, THEIR NONINFRINGEMENT,FITNESS FOR ANY PURPOSE, THEIR QUALITY, THEIR MERCHANTABILITY, THEIR NONINFRINGEMENT,
OR OTHERWISE. NO EMPLOYEE OF SELLER OR ANY OTHER PARTY IS AUTHORIZED TO MAKE ANYOR OTHERWISE. NO EMPLOYEE OF SELLER OR ANY OTHER PARTY IS AUTHORIZED TO MAKE ANY
WARRANTY FOR THE GOODS OTHER THAN THE WARRANTY SET FORTH HEREIN. SELLER'S LIABILITYWARRANTY FOR THE GOODS OTHER THAN THE WARRANTY SET FORTH HEREIN. SELLER'S LIABILITY
UNDER THE WARRANTY SHALL BE LIMITED TO A REFUND OF THE PURCHASE PRICE OF THE PRODUCT.UNDER THE WARRANTY SHALL BE LIMITED TO A REFUND OF THE PURCHASE PRICE OF THE PRODUCT.
IN NO EVENT SHALL SELLER BE LIABLE FOR THE COST OF PROCUREMENT OR INSTALLATION OFIN NO EVENT SHALL SELLER BE LIABLE FOR THE COST OF PROCUREMENT OR INSTALLATION OF
SUBSTITUTE GOODS BY BUYER OR FOR ANY SPECIAL, CONSEQUENTIAL, INDIRECT OR INCIDENTALSUBSTITUTE GOODS BY BUYER OR FOR ANY SPECIAL, CONSEQUENTIAL, INDIRECT OR INCIDENTAL
DAMAGES.DAMAGES.

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(f) Buyer assumes the (f) Buyer assumes the risk and agrees to risk and agrees to indemnify Seller against and hold indemnify Seller against and hold Seller harmless from all liability relating to (i)Seller harmless from all liability relating to (i)
assessing the suitability for Buyer's intended use of the Products and of any system design or drawing and (ii) determiningassessing the suitability for Buyer's intended use of the Products and of any system design or drawing and (ii) determining
the compliance of Buyer's use of the Products with applicable laws, regulations, codes and standards. Buyer retains andthe compliance of Buyer's use of the Products with applicable laws, regulations, codes and standards. Buyer retains and
accepts full responsibility for accepts full responsibility for all warranty and other claims relating to, or all warranty and other claims relating to, or arising from, Buyer's Products which include orarising from, Buyer's Products which include or
incorporate Products or components manufactured or supplied by Seller. Buyer is solely responsible for any and allincorporate Products or components manufactured or supplied by Seller. Buyer is solely responsible for any and all
representations and warranties regarding the Products made or authorized by Buyer. Buyer will indemnify Seller and holdrepresentations and warranties regarding the Products made or authorized by Buyer. Buyer will indemnify Seller and hold
Seller harmless from any liability, claims, loss, cost or expenses (including reasonable attorneys' fees) attributable toSeller harmless from any liability, claims, loss, cost or expenses (including reasonable attorneys' fees) attributable to
Buyer's products or representations or warranties concerning same.Buyer's products or representations or warranties concerning same.
(g) This manual may contain reference to, or inf(g) This manual may contain reference to, or information about, Elo products (equipment or ormation about, Elo products (equipment or programs), that are not nowprograms), that are not now
available. Such references or information must not be construed to mean that Elo intends to provide such products,available. Such references or information must not be construed to mean that Elo intends to provide such products,
programming, or services.programming, or services.
FCC NoticeFCC Notice
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This deviceThis device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) this device must accept any interference received, including interference thatmay not cause harmful interference, and (2) this device must accept any interference received, including interference that
may cause undesired operation..may cause undesired operation..
UL NoticeUL Notice
Elo PC-Bus controllers are Elo PC-Bus controllers are for use ofor use only with IBM or compatible UL Listed personal computers that have insnly with IBM or compatible UL Listed personal computers that have installationtallation
instructions detailing user installation of card cage accessories.instructions detailing user installation of card cage accessories.

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ContentsContents
Chapter 1 - IntroductionChapter 1 - Introduction...................................................................... 11
Introducing TouchscreensIntroducing Touchscreens.............................................................................. 11
About this ManualAbout this Manual.......................................................................................... 22
Shipping DamageShipping Damage.......................................................................................... 44
Care and CleaningCare and Cleaning........................................................................................ 44
Contacting EloContacting Elo.............................................................................................. 55
Chapter 2 - About IntelliTouch TouchscreensChapter 2 - About IntelliTouch Touchscreens .................................... 77
IntroductionIntroduction.................................................................................................... 77
The IntelliTouch The IntelliTouch TouchscreeTouchscreenn........................................................................ 88
The IntelliTouch The IntelliTouch ControllersControllers .......................................................................... 1010
Driver SoftwareDriver Software ............................................................................................ 1010
Chapter 3 - Touch Monitor InstallationChapter 3 - Touch Monitor Installation  ...................... ...................... 1111
Touch Monitor BenefitsTouch Monitor Benefits................................................................................ 1111
Touch Monitor ConfigurationsTouch Monitor Configurations...................................................................... 1212
Touch Monitor ConnectionsTouch Monitor Connections .......................................................................... 1717
Connecting the Power and VideoConnecting the Power and Video ........................................................ 1717
Installing a Touch Monitor with an Internal Serial ControllerInstalling a Touch Monitor with an Internal Serial Controller .................. 1818
Installing a PC-Bus ControllerInstalling a PC-Bus Controller............................................................ 1919
Installing an External Serial ControllerInstalling an External Serial Controller................................................ 2020
Installing a Tabletop ADB ControllerInstalling a Tabletop ADB Controller .................................................... 2222
Where to Go from Where to Go from HereHere ................................................................................ 2323
Chapter 4 - Component InstallationChapter 4 - Component Installation .................................................. 2525
Safety InformationSafety Information........................................................................................ 2626
Work AreaWork Area........................................................................................ 2626
Protective ClothingProtective Clothing............................................................................ 2626
Getting StartedGetting Started............................................................................................ 2727
Testing ComponentsTesting Components .......................................................................... 2828
Installation StepsInstallation Steps................................................................................ 2828
Suggested ToolsSuggested Tools ................................................................................ 2929
Disassembling the DisplayDisassembling the Display ............................................................................ 2929
Removing the Back CaseRemoving the Back Case.................................................................. 3030
Discharging the CRTDischarging the CRT .......................................................................... 3030
Removing the Electronics ChassisRemoving the Electronics Chassis...................................................... 3232
Removing the CRTRemoving the CRT............................................................................ 3333
Mounting the TouchscreenMounting the Touchscreen.......................................................................... 3434
Spacing the CRT from the BezelSpacing the CRT from the Bezel........................................................ 3737
Controller Interface OptionsController Interface Options .......................................................................... 3838
Internal Serial ControllerInternal Serial Controller.................................................................... 3838
External Serial ControllerExternal Serial Controller .................................................................... 4141
External PC-Bus ControllerExternal PC-Bus Controller................................................................ 4444
Routing the Touchscreen CablesRouting the Touchscreen Cables.................................................................. 4545
Reassembling the DisplayReassembling the Display............................................................................ 4646
SealingSealing ........................................................................................................ 4747
Material SelectionMaterial Selection.............................................................................. 4848

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System EvaluationSystem Evaluation............................................................................ 4949
Flat Panel Display IntegrationFlat Panel Display Integration...................................................................... 4949
Where to Go from Where to Go from HereHere ................................................................................ 4949
Appendix A - Troubleshooting GuideAppendix A - Troubleshooting Guide  ....................... ....................... 5151
The Troubleshooting ProcessThe Troubleshooting Process...................................................................... 5151
Display ProblemsDisplay Problems........................................................................................ 5252
Software TroubleshootingSoftware Troubleshooting............................................................................ 5252
CalibratioCalibration n ProblemsProblems.......................................................................... 5353
Hardware TroubleshootingHardware Troubleshooting............................................................................ 5353
Serial ControllerSerial Controller.......................................................................................... 5454
Using the COMDUMP UtilityUsing the COMDUMP Utility.................................................... 5454
E281-2310 Controller ProtocolE281-2310 Controller Protocol ........................................ 5555
E281A-4002 Controller ProtocolE281A-4002 Controller Protocol...................................... 5555
Using the TOUCHES UtilityUsing the TOUCHES Utility...................................................... 5555
RS-232 ConnectionsRS-232 Connections ................................................................ 5656
Power ConnectionsPower Connections .................................................................. 5858
Bus ControllerBus Controller.................................................................................... 5858
Using the BUSSTAT UtilityUsing the BUSSTAT Utility........................................................ 5858
ADB ControllerADB Controller.................................................................................. 5959
Touchscreen and Touchscreen CablesTouchscreen and Touchscreen Cables................................................ 6060
IC1 CableIC1 Cable ................................................................................ 6161
EC2 CableEC2 Cable.............................................................................. 6262
Diagnostic LED'sDiagnostic LED's................................................................................ 6262
E281-2310 Serial ControllerE281-2310 Serial Controller...................................................... 6262
E281-2300 CD-i ControllerE281-2300 CD-i Controller........................................................ 6363
E281-2303 ADB ControllerE281-2303 ADB Controller........................................................ 6363
Diagnostic CodesDiagnostic Codes.............................................................................. 6464
E281-4035 PC-Bus ControllerE281-4035 PC-Bus Controller.................................................. 6464
E281-2310 Serial and E281-2300 CD-i ControllerE281-2310 Serial and E281-2300 CD-i Controller...................... 6464
E281-2303 ADB ControllerE281-2303 ADB Controller........................................................ 6565
DB9 and DB25 Connector Pin PositionsDB9 and DB25 Connector Pin Positions .............................................. 6565
Appendix B - Controller Appendix B - Controller ConfigurationConfiguration  ...................... ...................... 6666
General InformationGeneral Information.................................................................................... 6666
E281-2310 Serial ControllerE281-2310 Serial Controller.......................................................................... 6767
Jumper SettingsJumper Settings................................................................................ 6767
E281-2310 Emulation ModesE281-2310 Emulation Modes.................................................... 6868
E281-4035 PC-Bus ControllerE281-4035 PC-Bus Controller...................................................................... 6969
Switch SettingsSwitch Settings .................................................................................. 6969
Jumper SettingsJumper Settings................................................................................ 7070
E281-4035 Emulation ModesE281-4035 Emulation Modes.................................................... 7070
E281-2303 ADB ControllerE281-2303 ADB Controller............................................................................ 7171
Switch and Jumper SettingsSwitch and Jumper Settings................................................................ 7171

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E281-2300 CD-i ControllerE281-2300 CD-i Controller............................................................................ 7373
Jumper SettingsJumper Settings................................................................................ 7373
CD-i ConnectionsCD-i Connections.................................................................... 7474
Appendix C - SpecificationsAppendix C - Specifications  .............................. .............................. 7676
IntelliTouch IntelliTouch TouchscreenTouchscreenss ............................................................................ 7676
MechanicalMechanical ........................................................................................ 7676
ConstructionConstruction............................................................................ 7676
DimensionsDimensions.............................................................................. 7777
Cable and ConnectorCable and Connector.............................................................. 7777
Positional AccuracyPositional Accuracy .................................................................. 7777
ResolutionResolution.............................................................................. 7777
Touch Activation ForceTouch Activation Force............................................................ 7777
Surface DurabilitySurface Durability.................................................................... 7777
Expected Life PerformanceExpected Life Performance...................................................... 7777
OpticalOptical.............................................................................................. 7878
Light TransmissionLight Transmission.................................................................. 7878
Visual ResolutionVisual Resolution.................................................................... 7878
GlossGloss...................................................................................... 7878
ElectricalElectrical............................................................................................ 7878
EnvironmentalEnvironmental .................................................................................... 7878
TemperatureTemperature............................................................................ 7878
Operating Relative HumidityOperating Relative Humidity...................................................... 7878
AltitudeAltitude.................................................................................... 7878
Chemical ResistanceChemical Resistance................................................................ 7979
Electrostatic ProtectionElectrostatic Protection............................................................ 7979
Agency ApprovalsAgency Approvals .............................................................................. 7979
UL ComplianceUL Compliance ........................................................................ 7979
Fire RetardationFire Retardation...................................................................... 7979
FCC ComplianceFCC Compliance...................................................................... 7979
IntelliTouch Ultra Serial Controller (E281-2310)IntelliTouch Ultra Serial Controller (E281-2310).............................................. 8080
ElectricalElectrical............................................................................................ 8080
Supply Voltage and CurrentSupply Voltage and Current ...................................................... 8080
InterfaceInterface .................................................................................. 8080
Baud RateBaud Rate.............................................................................. 8080
Operating ModesOperating Modes.................................................................... 8080
Touch ResolutionTouch Resolution.................................................................... 8080
Conversion TimeConversion Time...................................................................... 8080
ReliabilityReliability................................................................................ 8080
EnvironmentalEnvironmental .................................................................................... 8181
TemperatureTemperature............................................................................ 8181
HumidityHumidity .................................................................................. 8181
AltitudeAltitude.................................................................................... 8181
Shock and VibrationShock and Vibration................................................................ 8181
ESDESD ........................................................................................ 8181
FlammabilityFlammability............................................................................ 8181

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Physical CharacteristicsPhysical Characteristics...................................................................... 8282
ConstructionConstruction............................................................................ 8282
DimensionsDimensions.............................................................................. 8282
Mounting Hole DimensionsMounting Hole Dimensions...................................................... 8282
Connectors and Pin DefinitionsConnectors and Pin Definitions................................................ 8282
Serial Input/Output ConnectorSerial Input/Output Connector........................................ 8282
Touchscreen ConnectorTouchscreen Connector................................................ 8282
Power ConnectorPower Connector.......................................................... 8282
Agency ApprovalsAgency Approvals .............................................................................. 8383
IndexIndex  ................................................................................................ 8585

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List of FiguresList of Figures
Figure 2-1. IntelliTouch TouchscreenFigure 2-1. IntelliTouch Touchscreen........................................................................ 99
Figure 3-1. Touch Monitor with Internal Serial ControllerFigure 3-1. Touch Monitor with Internal Serial Controller.......................................... 1313
Figure 3-2. PC-Bus ControllerFigure 3-2. PC-Bus Controller................................................................................ 1414
Figure 3-3. Touch Monitor with External Serial ControllerFigure 3-3. Touch Monitor with External Serial Controller.......................................... 1515
Figure 3-4. Touch Monitor with Tabletop ADB ControllerFigure 3-4. Touch Monitor with Tabletop ADB Controller.......................................... 1616
Figure 3- 5. Installing a Touch Monitor with an Internal Serial ControllerFigure 3- 5. Installing a Touch Monitor with an Internal Serial Controller.................... 1818
Figure 3-6. Installing an E281-4035 PC-Bus ControllerFigure 3-6. Installing an E281-4035 PC-Bus Controller............................................ 1919
Figure 3-7. Installing an E281-2310MX-UK1/-UK2 External Serial ControllerFigure 3-7. Installing an E281-2310MX-UK1/-UK2 External Serial Controller.............. 2020
Figure 3-8. Installing anFigure 3-8. Installing anE281-2310MX-K1 External Serial ControllerE281-2310MX-K1 External Serial Controller........................ 2121
Figure 3-9. Installing an E281-2303 Tabletop ADB ControllerFigure 3-9. Installing an E281-2303 Tabletop ADB Controller.................................... 2222
Figure 4-1. Typical IntelliTouch Touchscreen Installation (for Figure 4-1. Typical IntelliTouch Touchscreen Installation (for use with externaluse with external
controller)controller) .............................................................................................................. 2727
Figure 4-2. Rear View of IntelliTouch Touchscreen with Mounting MaterialsFigure 4-2. Rear View of IntelliTouch Touchscreen with Mounting Materials.............. 3535
Figure 4-3. Touchscreen Cabling System for Internal Serial ControllerFigure 4-3. Touchscreen Cabling System for Internal Serial Controller...................... 3939
Figure 4-4. Touchscreen Cabling System for External PC-Bus ControllersFigure 4-4. Touchscreen Cabling System for External PC-Bus Controllers................ 4444
Figure A-1. Transducer and Wedge AssemblyFigure A-1. Transducer and Wedge Assembly........................................................ 6060
Figure A-2. Typical Receive WaveformFigure A-2. Typical Receive Waveform.................................................................... 6161
Figure A-3. DB9 and DB25 Connector Pin PositionsFigure A-3. DB9 and DB25 Connector Pin Positions................................................ 6565
Figure B-1. E281-2310 Serial ControllerFigure B-1. E281-2310 Serial Controller.................................................................. 6767
Figure B-2. E281-4035 PC-Bus ControllerFigure B-2. E281-4035 PC-Bus Controller.............................................................. 6969
Figure B-3. E281-2303 ADB ControllerFigure B-3. E281-2303 ADB Controller .................................................................... 7171
Figure B-4. E281-2300 CD-i ControllerFigure B-4. E281-2300 CD-i Controller.................................................................... 7373
Figure B-5. Figure B-5. CD-i 8-Pin Mini-DCD-i 8-Pin Mini-DIN PlugIN Plug........................................................................ 7474

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11

IntroductionIntroduction
•• Introducing TouchscreensIntroducing Touchscreens 11
•• About this ManualAbout this Manual 22
•• Shipping DamageShipping Damage 44
•• Care and CleaningCare and Cleaning 44
•• Contacting EloContacting Elo 55
IINTRODUCINGNTRODUCING TTOUCHSCREENSOUCHSCREENS
Touchscreens are the ultimate operator/machine interface. In a touchscreenTouchscreens are the ultimate operator/machine interface. In a touchscreen
system, you touch what you see. The computer responds. The human action andsystem, you touch what you see. The computer responds. The human action and
the computer's reaction is simple, direct, and natural. Using touchscreens, workersthe computer's reaction is simple, direct, and natural. Using touchscreens, workers
can control complicated processes. People who have never used a computercan control complicated processes. People who have never used a computer
before can interact easily with a touchscreen-based system. Touchscreens bringbefore can interact easily with a touchscreen-based system. Touchscreens bring
the power of the computer within reach—in airports, factories, shopping malls,the power of the computer within reach—in airports, factories, shopping malls,
schools, and hospitals.schools, and hospitals.

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22 Chapter 1 - IntroductionChapter 1 - Introduction
Applications for touchscreens include:Applications for touchscreens include:
•• Public Information SystemsPublic Information Systems
•• MultimediaMultimedia
•• Retail and Point-of-SaleRetail and Point-of-Sale
•• Process ControlProcess Control
•• InstrumentationInstrumentation
•• GamingGaming
•• Ticket and LotteryTicket and Lottery
•• Simulation and TrainingSimulation and Training
•• EducationEducation
The IntelliTouchThe IntelliTouch®®Ultra™ product line is the state-of-the-art in patented surfaceUltra™ product line is the state-of-the-art in patented surface
wave technology. A new and sophisticated chipset controller combined with newwave technology. A new and sophisticated chipset controller combined with new
antiglare touchscreens makes IntelliTouch Ultra systems the clear choice in theantiglare touchscreens makes IntelliTouch Ultra systems the clear choice in the
worst of environments, where the display is subjected to dust, splashing liquids,worst of environments, where the display is subjected to dust, splashing liquids,
and other external contaminants.and other external contaminants.
The IntelliTouch Ultra Model E284A touchscreen product line represents aThe IntelliTouch Ultra Model E284A touchscreen product line represents a
significant advancement in touchscreen systems. While maintaining the naturalsignificant advancement in touchscreen systems. While maintaining the natural
feel and ease of use of other Elo touchscreen products, the unsurpassedfeel and ease of use of other Elo touchscreen products, the unsurpassed
combination of clarity, resolution, durability, and reliability of the IntelliTouchcombination of clarity, resolution, durability, and reliability of the IntelliTouch
Ultra touchscreen system makes it ideal for public information kiosks, multimediaUltra touchscreen system makes it ideal for public information kiosks, multimedia
applications, and gaming applications.applications, and gaming applications.
Other IntelliTouch Ultra products available include SecureTouch™ touchscreens,Other IntelliTouch Ultra products available include SecureTouch™ touchscreens,
which provide ruggedness without sacrificing performance when used in public-which provide ruggedness without sacrificing performance when used in public-
access kiosks located in high-threat environments. SecureTouch touchscreens willaccess kiosks located in high-threat environments. SecureTouch touchscreens will
withstand repeated impacts from heavy objects and continue to operate despitewithstand repeated impacts from heavy objects and continue to operate despite
scratches that would disable other touchscreens. For bank ATM’s and otherscratches that would disable other touchscreens. For bank ATM’s and other
applications involving sensitive information, Elo’s Privacy Touchscreen excludesapplications involving sensitive information, Elo’s Privacy Touchscreen excludes
all viewing of the image except from a head-on position.all viewing of the image except from a head-on position.
AABOUT THISBOUT THIS MMANUALANUAL
This manual provides the information you need to install and set up an EloThis manual provides the information you need to install and set up an Elo
IntelliTouch touchscreen or TouchMonitor with its controller. In addition, thisIntelliTouch touchscreen or TouchMonitor with its controller. In addition, this
publication includes basic technical information about the touchscreen, availablepublication includes basic technical information about the touchscreen, available
controllers, driver software, and troubleshooting information.controllers, driver software, and troubleshooting information.


About this About this ManualManual 33
NOTENOTE
For the purpose of simplicity, references in this manual to IntelliTouch,For the purpose of simplicity, references in this manual to IntelliTouch,
IntelliTouIntelliTouch controlch controllers, or Intelers, or IntelliTouch toulliTouch touchscreechscreens include ns include IntelliTouIntelliTouch Ultrach Ultra
productsproducts, unless othe, unless otherwise noterwise noted.d.
If a touchscreen is already installed on your display and the system is operational,If a touchscreen is already installed on your display and the system is operational,
proceed directly to one of the following software manuals. Contact Elo if you doproceed directly to one of the following software manuals. Contact Elo if you do
not have the proper manual.not have the proper manual.
OOppeerraattiinng g SSyysstteemm MMaannuuaall
DDOOS S oor r WWiinnddoowws s 33..xxxx DDOOS S aannd d WWiinnddoowws s DDrriivveer r GGuuiiddee
(P/N 008100-A)(P/N 008100-A)
WWiinnddoowws s 9955 DDOOS S aannd d WWiinnddoowws s DDrriivveer r GGuuiiddee
(P/N 008100-A)(P/N 008100-A)
OS/2OS/2 MonitorMouseMonitorMouse®®for OS/2 User'sfor OS/2 User's
Guide (P/N 008010-A)Guide (P/N 008010-A)
WWiinnddoowws s NNTT MMoonniittoorrMMoouusse e ffoor r WWiinnddoowws s NNTT
User's Guide (P/N 008013-A)User's Guide (P/N 008013-A)
MMaacciinnttoosshh MMoonniittoorrMMoouusse e ffoor r MMaacciinnttoossh h UUsseerr''ss
Guide (P/N 008015-A)Guide (P/N 008015-A)
OOtthheerr CCoonnttaacct t EEllo o ffoor r tthhe e aavvaaiillaabbiilliitty y ooff
other drivers and technicalother drivers and technical
information on writing your owninformation on writing your own
driver.driver.
This manual is organized as follows:This manual is organized as follows:
ChChapapter ter 11 InIntrotroduduces ces toutouchchscrscreeeens ns anand id incncludludes es gegeneneral ral infinformormatiation on ababououtt
Elo products.Elo products.
ChChapapter ter 22 DesDescricribebes hs how ow an an InInteltelliTliToucouch th tououchchscscreereen an and nd cocontrntrololler ler worwork.k.
ChChaptapter er 33 GivGives es stestep-p-byby-st-step ep insinstrutructictionons os on hn how ow to to conconnecnect at an En Elo lo toutouchch
monitor and controller. Elo purchases and resells a variety ofmonitor and controller. Elo purchases and resells a variety of
monitors, called touch monitors, with touchscreens and all relatedmonitors, called touch monitors, with touchscreens and all related
components fully installed.components fully installed.
ChChaptapter er 44 TeTells lls hohow tw to io insnstaltall tl toucouchshscrecreen en comcomponponenents ts in in yoyour ur monmonitoitor, r, ifif
you do not already have a touch monitor. Gives information onyou do not already have a touch monitor. Gives information on
mounting the touchscreen, controller, and connecting cables.mounting the touchscreen, controller, and connecting cables.


44 Chapter 1 - IntroductionChapter 1 - Introduction
AppAppendendix ix AA GivGives es trotroublublesheshootooting ing tiptips.s.
AppeAppendix Bndix B ProvProvides quides quick-ick-refereferencrence infoe informatrmation on coion on controntroller coller confignfiguraturationion
and emulation modes.and emulation modes.
AppeAppendix ndix CC LisLists ts IntIntellielliToucTouch h prodproduct uct specspecificificatioations.ns.
SSHIPPINGHIPPING DDAMAGEAMAGE
If you notice damage to the shipping carton, or concealed damage, be sure to saveIf you notice damage to the shipping carton, or concealed damage, be sure to save
all packing materials for later inspection by the carrier, who is responsible for anyall packing materials for later inspection by the carrier, who is responsible for any
shipping damage.shipping damage.
If failure occurs during the warranty period, see theIf failure occurs during the warranty period, see theLimited WLimited Warrantyarrantysection atsection at
the beginning of this manual for instructions.the beginning of this manual for instructions.
CCARE ANDARE AND CCLEANINGLEANING
Handle the touchscreen with reasonable care when not integrated into a monitor.Handle the touchscreen with reasonable care when not integrated into a monitor.
Do not pull or stress cables and do not touch or bump the corner-mountedDo not pull or stress cables and do not touch or bump the corner-mounted
transducers.transducers.
Clean the touchscreen with household glass cleaner and paper towels. AlwaysClean the touchscreen with household glass cleaner and paper towels. Always
dampen the towel and then clean the touchscreen.dampen the towel and then clean the touchscreen.
For operating and storage specifications, refer to Appendix C.For operating and storage specifications, refer to Appendix C.


Contacting EloContacting Elo 55
CCONTACTINGONTACTING EELOLO
Technical Support:Technical Support:
VVOOIICCEE:: ((442233) ) 222200--44229999
FFAAXX:: ((442233) ) 448822--66661177
E-MAIL: [e-mail]-MAIL: [e-mail]
Product announcements, press releases, application notes, software drivers andProduct announcements, press releases, application notes, software drivers and
utilities are available on the web site, CompuServe and the Elo BBS.utilities are available on the web site, CompuServe and the Elo BBS.
Your comments and suggestions are welcome.Your comments and suggestions are welcome.
Web: Web: http://www.elohttp://www.elotouch.comtouch.com
BBBBSS:: ((442233) ) 448822--99884400
(Downloads only, up to 14.4K baud, multiple protocols)(Downloads only, up to 14.4K baud, multiple protocols)
CompCompuSeruServe:ve: GO GO ELELOTOUOTOUCHCH
Select Elo from the Messages and Library menus.Select Elo from the Messages and Library menus.
Customer Service:Customer Service:
VVOOIICCEE:: ((442233) ) 448822--44110000
FFAAXX:: ((442233) ) 448822--44994433
Sales:Sales:
VVOOIICCEE:: ((880000) E) ELLOO--TTOOUUCCH -H -oorr- (- (880000) 3) 35566--88668822
[phone](510) 651-3738
EE--MMAAIILL:: eellooiinnffoo@@eelloottoouucchh..ccoomm


66 Chapter 1 - IntroductionChapter 1 - Introduction


77

About IntelliTouch TouchscreensAbout IntelliTouch Touchscreens
•• IntroductionIntroduction 77
•• The IntelliTouch TouchscreenThe IntelliTouch Touchscreen 88
•• The IntelliTouch ControllersThe IntelliTouch Controllers 1010
•• Driver SoftwareDriver Software 1010
IINTRODUCTIONNTRODUCTION
The Elo IntelliTouch Ultra touchscreen system consists of a touchscreen and anThe Elo IntelliTouch Ultra touchscreen system consists of a touchscreen and an
electronic touchscreen controller. The IntelliTouch touchscreen is based onelectronic touchscreen controller. The IntelliTouch touchscreen is based on
patented surface wave technology. Surface waves are mechanical waves thatpatented surface wave technology. Surface waves are mechanical waves that
propagate in the surface of materials such as glass. The touchscreen may be a flat,propagate in the surface of materials such as glass. The touchscreen may be a flat,
spherical, or cylindrical glass panel. This panel is installed over the face of thespherical, or cylindrical glass panel. This panel is installed over the face of the
display. Because there are no layers or coatings on the glass as with otherdisplay. Because there are no layers or coatings on the glass as with other
technologies, the IntelliTouch touchscreen is extremely durable and allows a clear,technologies, the IntelliTouch touchscreen is extremely durable and allows a clear,
sharp image.sharp image.


88 Chapter 2 - About IntelliTouch TouchscreensChapter 2 - About IntelliTouch Touchscreens
IntelliTouch Ultra features include:IntelliTouch Ultra features include:
•• Excellent image clarity with high light transmission (90% or better)Excellent image clarity with high light transmission (90% or better)
•• Extremely fast and sensitive, with the highest resolution of any touchscreenExtremely fast and sensitive, with the highest resolution of any touchscreen
•• Excellent durabilityExcellent durability
•• Improved sealing capabilityImproved sealing capability
•• Pressure-activated by a finger or gloved handPressure-activated by a finger or gloved hand
•• Z-axis responseZ-axis response
•• Standard sizes for flat, spherical, and cylindrical displaysStandard sizes for flat, spherical, and cylindrical displays
•• Custom sizes available for OEM quantitiesCustom sizes available for OEM quantities
The IntelliTouch system provides a third coordinate, or Z-axis, in addition to theThe IntelliTouch system provides a third coordinate, or Z-axis, in addition to the
conventional X and Y coordinates. The Z-axis coordinate is proportional to touchconventional X and Y coordinates. The Z-axis coordinate is proportional to touch
pressure, and provides advanced software design flexibility.pressure, and provides advanced software design flexibility.
TTHEHE IINTELLINTELLITTOUCHOUCH TTOUCHSCREENOUCHSCREEN
The IntelliTouch Ultra surface wave technology touchscreen consists of a glassThe IntelliTouch Ultra surface wave technology touchscreen consists of a glass
panel molded to the precise shape of a display's face. It may be clear for bestpanel molded to the precise shape of a display's face. It may be clear for best
image clarity or treated for anti-glare properties. For optimum opticalimage clarity or treated for anti-glare properties. For optimum optical
performance, the touchscreen may be optically bonded to the cathode ray tubeperformance, the touchscreen may be optically bonded to the cathode ray tube
(CRT) face.(CRT) face.
Each axis of the touchscreen panel has a transmitting and receiving piezoelectricEach axis of the touchscreen panel has a transmitting and receiving piezoelectric
transducer, and sets of reflector stripes. See Figure 2-1 for details on the con-transducer, and sets of reflector stripes. See Figure 2-1 for details on the con-
struction of an IntelliTouch touchscreen.struction of an IntelliTouch touchscreen.
Surface wave energy is generated by the transmitting transducers mounted in theSurface wave energy is generated by the transmitting transducers mounted in the
corners of the touchscreen. The touchscreen controller sends a 5.53 MHzcorners of the touchscreen. The touchscreen controller sends a 5.53 MHz
electrical signal to the X-axis transmitting transducer which converts the signalelectrical signal to the X-axis transmitting transducer which converts the signal
into surface waves. A set of reflector stripes located on the lower edge of the glassinto surface waves. A set of reflector stripes located on the lower edge of the glass
reflects these waves across the active area of the glass. Reflector stripes at the topreflects these waves across the active area of the glass. Reflector stripes at the top
gather the reflected waves and direct them to the X-axis receiving transducergather the reflected waves and direct them to the X-axis receiving transducer
which reconverts the surface waves into an electrical signal.which reconverts the surface waves into an electrical signal.
When a finger, or other energy-absorbing object touches the touchscreen, aWhen a finger, or other energy-absorbing object touches the touchscreen, a
portion of the wave is absorbed. The resulting change in the received signal isportion of the wave is absorbed. The resulting change in the received signal is
analyzed by the controller and a digitized X coordinate is determined. Thisanalyzed by the controller and a digitized X coordinate is determined. This
process is repeated similarly to determine the Y coordinate. The Z-axis level isprocess is repeated similarly to determine the Y coordinate. The Z-axis level is
determined by measuring the amount of signal attenuation at the touch location.determined by measuring the amount of signal attenuation at the touch location.


The IntelliTouch TouchscreenThe IntelliTouch Touchscreen 99
Once X, Y, and Z coordinates have been determined, the controller transmits themOnce X, Y, and Z coordinates have been determined, the controller transmits them
to the computer.to the computer.
The controller detects touches by comparing received signals to a referenceThe controller detects touches by comparing received signals to a reference
waveform acquired in an untouched condition. This allows the controller to ignorewaveform acquired in an untouched condition. This allows the controller to ignore
contamination such as dirt and scratches. IntelliTouch Ultra controllerscontamination such as dirt and scratches. IntelliTouch Ultra controllers
instantaneously detect and factor out contamination. Original IntelliTouchinstantaneously detect and factor out contamination. Original IntelliTouch
controllers will detect and eliminate contamination when a "touch" appearscontrollers will detect and eliminate contamination when a "touch" appears
stationary for about thirty seconds.stationary for about thirty seconds.
In any event, a new reference waveform is then acquired, effectively ignoring theIn any event, a new reference waveform is then acquired, effectively ignoring the
contamination and returning the touchscreen to normal operation. If thecontamination and returning the touchscreen to normal operation. If the
contamination is removed, the controller repeats the process of acquiring a newcontamination is removed, the controller repeats the process of acquiring a new
reference waveform.reference waveform.
Figure 2-1. IntelliTouch TouchscreenFigure 2-1. IntelliTouch Touchscreen
The X and Y values are similar to Cartesian coordinates, with X increasing fromThe X and Y values are similar to Cartesian coordinates, with X increasing from
left to right and Y increasing from bottom to top. Z increases with touch pressure.left to right and Y increasing from bottom to top. Z increases with touch pressure.
TheseThese absoluteabsolutecoordinates are arbitrary and unscaled, and will vary slightly fromcoordinates are arbitrary and unscaled, and will vary slightly from
unit to unit. Any coordinate normalization or scaling must be done at the driverunit to unit. Any coordinate normalization or scaling must be done at the driver
level, and calibration to the display image must be performed for each unit.level, and calibration to the display image must be performed for each unit.
Because of the stability of the IntelliTouch system, recalibration is not necessaryBecause of the stability of the IntelliTouch system, recalibration is not necessary
unless the position of the image changes.unless the position of the image changes.