Evolis Primacy 2 SE User manual

Company © 2022. All rights reserved.
User-Guide_MDD_ENG_20220829_A
Primacy 2 SE
USER GUIDE

TABLE OF CONTENTS
Copyright and Trademarks 5
Warranty 5
Environmental information 5
Recycling of end-of-life products 5
Icons 5
About your new printer 6
1. GETTING STARTED 7
Unpacking 7
Description of the printer and its functions 8
Installation 11
Connecting the Printer Power Supply Cable 11
Installing the Printer Driver 12
Connecting to a Network 13
Ribbons 14
Cards 15
Managing the rear output hopper 16
2. MANAGING PRINT SETTINGS 17
3. PRINTING AND INTERACTING WITH THE PRINTER 18
Printing a card 18
On Microsoft®Word 18
On Cardpresso (depending on the conguration of the printer) 18
On TextEdit 18
Using the control panels 19
LED Control panel 19
LCD Touchscreen 21
Pop-ups 22
THE PRINTER

TABLE OF CONTENTS
4. ADVANCED FEATURES 23
Available options 23
Duplex Printing 24
LCD Touchscreen 25
Card Lamination Module 27
Encoding Options 35
Conguring a Wi-Fi Network 38
Security Options 38
Advanced Features 39
Rewrite (Option) 39
UV Effect With The Overlay Panel 39
Color Prole 40
5. MAINTENANCE 41
Regular Cleaning 42
Printer Cleaning 43
Print Head Cleaning 43
Advanced Cleaning 44
Printer cleaning 44
Print head cleaning 44
Dust lter cleaning 45
Card Lamination Module Cleaning 45
Card Lamination Module Cleaning 45
Lamination Dust Filter Cleaning 46
THE PRINTER

TABLE OF CONTENTS
6. HELP 47
Diagnostic help 47
Printing a Technical Test Card 47
Printing a Graphical Test Card 47
Identifying Installed Software Versions 47
Troubleshooting 48
Printing problems 48
Jammed Cards 51
Replacing the print head 52
Updating the rmware 54
Updating the print driver 54
7. DECLARATIONS OF CONFORMITY 55
General 55
United-Kingdom 56
THE PRINTER

5
COPYRIGHT AND TRADEMARKS
Company © 2022. All rights reserved.
Users must observe the copyright regulations applicable in their country. This manual must not be photocopied, translated, reproduced or transmitted,
in whole or in part, for any reason and by any electronic or mechanical means whatsoever without the express written consent of Company.
All the information contained in this document is subject to change without prior notice.
Company cannot be held liable for any errors that may be found in this manual, or for any loss or damage arising accidentally or as a result of
dissemination or use of this manual.
WARRANTY
Refer to the warranty booklet delivered with the equipment for warranty terms and conditions and limitations.
ENVIRONMENTAL INFORMATION
Company is committed to helping the environment by reducing the energy consumption of its products.
RECYCLING OF END-OF-LIFE PRODUCTS
The manufacture of the equipment that you have purchased required the extraction and use of natural resources. It may contain materials that are
hazardous to health and the environment.
To prevent the dispersal of such materials into our environment and reduce the pressure on our natural resources, we recommend that you use existing
collection systems. These systems appropriately re-use or recycle most of the materials in your end-of-life equipment.
For more information on collection, re-use and recycling systems, contact your local or regional waste management body.
ICONS
The following icons are used in this manual to highlight important information:
NOTE Information providing further details or depth about specic points in the main text.
!Indicates that failing to take the recommended action is liable to damage the printer
THE PRINTER

6
ABOUT YOUR NEW PRINTER
Thank you for choosing an Company printer. Using your new printer, you will be able to create a wide variety of high-quality cards and badges which
can be printed in various thicknesses, colors and styles. This printer uses consumables and accessories available from Company.
Certifications and declarations of conformity:
CE, UKCA, ICES, VCCI, BIS, CCC, KC, EAC, ROHS,
FCC (Evolis contact: Evolis, Rising Sun Mills, 188 Valley St., Suite 421, RI 02909 Providence, [e-mail])
Icons on the printer label:
Evaluation for apparatus only based on altitude not exceeding 2000m, therefore it’s the only operating condition applied for the
equipment. There may be some potential safety hazard if the equipment is used at altitude above 2000m.
Evaluation for apparatus only based on temperate climate condition, therefore it’s the only operating condition applied for the equipment.
There may be some potential safety hazard if the equipment is used in tropical climate region.
Reminder to use existing collection facilities.
Dimensions
•Printer (HxWxD) without locking system: 246,2x 204.95x 381.2mm
Weight
• 4.11 kg
Connectivity
•USB (1.0, 1.1, 2.0, 3.0), Ethernet, Wi-Fi (option)
Environmental Conditions
•Standard operating temperature: 15°C / 30 °C (59°F / 86°F)
•Min / Max operating temperature and humidity rate: 0° / 40° C (32°F / 104°F) and 20% to 65% non-condensing
•Min/max storage temperature: –5°C / +70°C (23°F / 158°F)
•Storage humidity: 20% to 70% without condensation
• Operating ventilation: free air
Electrical Information
• Power supply unit: 100-240 Volts AC, 50-60 Hz, 1.5A
• Printer: 24 Volts DC, 2.5A
THE PRINTER

7
1. GETTING STARTED
UNPACKING
Your printer is supplied with several accessories that we ask you to look at closely.
This list may vary depending on your location.
The printer is shipped in special packaging designed to prevent any damage in transit. If you notice any visible damage, do not hesitate to contact the
shipper and immediately inform your Company dealer, who will tell you the procedure to follow.
Company takes great care over the quality of its packaging and we ask that you keep this packaging somewhere clean and dry.
!
The full original packaging (outer box, inner wedges and protective bags) is required in the event that the printer is returned. If the
printer is returned without its original packaging and components are damaged in transit, these components are nolonger covered
by the warranty. You will be charged for new packaging for shipping the printer back to you.
Accessories supplied with your printer:
• Power supply unit – FSP type FSP060-RAAK3
• Mains power cable
• USB cable
• Rear output hopper
• Starter cleaning kit
•Card designing software Cardpresso (depending on the conguration of the printer)
!If any of these components are missing, contact your Company dealer.
Use only the power supply unit supplied with the printer.
Use only the USB cable supplied with the printer.
NOTE The printer must be placed in a dry location, protected from dust and drafts but well-ventilated. Make sure to keep your printer on a
at, sturdy surface able to bear its weight.
THE PRINTER

8
DESCRIPTION OF THE PRINTER AND ITS FUNCTIONS
!
Access to the side panels of the machine and the option module tting/removal areas is restricted to your retailer/installer or
toexperienced users. Always disconnect the machine from the power supply (unplugged) before performing workon it.
NOTE If the printer is equipped with an LCD screen, refer to the corresponding user guide for more information.
A
B
C
D
E
A. Card input feeder (100 cards)
B. Internal output hopper
C. LCD Screen (option)
D. Power button
E.LED Control Panel
THE PRINTER

9
KJ
I
H
G
F
L
N
Protective cover
O
M
F.Place for reject box (See "Managing the rear output hopper", page 16)
G. Location for security locking (option)
H. Power cable socket
I. Ethernet connector
J. USB socket (type A)
K.USB socket (type B)
L.Cleaning Roller
M. Side panel opening mechanism
N. Thermal print head with protective cover
O. Card thickness adjustment gauge
THE PRINTER

10
PQ
R
S
P.Printer serial number label
Q. Dust lter
R. Location for double-sided printing activation key (option)
S.Side panel opening mechanism
THE PRINTER

11
INSTALLATION
Connecting the Printer Power Supply Cable
!
The printer must be connected to a properly protected and earthed electrical installation.
FI: Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan.
NO: Apparatet må tilkoples jordet stikkontakt.
SE: Apparaten skall anslutas till jordat uttag.
DK: Printeren skal tilsluttes til en korrekt beskyttet og jordforbundet el-installtion.
Before attempting maintenance, make sure the power cable is unplugged. For your personal safety, ensure that thecable and power
supply unit remain easy to access, especially in case of emergency.
NOTE To save energy, the printer automatically switches itself to standby mode after 10 minutes of inactivity. The printer switches
tohibernation mode after 30 minutes in standby mode.
The standby settings can be congured in the Card Printer Premium Suite. In standard standby mode, sending a print request
restarts the printer and briey pressing the control button (for 1 second) exits the printer from hibernation mode.
•Connect the power cable to the power supply unit, then plug the power supply unit connector into theprinter.
• Next, plug the end of the power cable into an earthed power socket.
The printer is powered on: the control panel lights up showing the printer is working properly.
If the printer is not showing a Ready status, check the installation.
THE PRINTER

12
Installing the Printer Driver
!Do not connect the USB data cable before the installation of the printer driver is complete.
Follow the instructions of the wizard carefully.
the Card Printer Premium Suite is an all-in-one driver software solution, which enhances the user experience by making interactions between printer
and computer more intuitive. Its advanced features automate printer conguration.
It includes:
• A supervision of printers: printer status information, remaining ribbon capacity, etc.
• A powerful tool for printer settings
•A notication center to alert users when their intervention is required
• A printer management and maintenance station
• A series of wizards to guide you through cleaning and encoding operations, etc.
•An encoding station (magnetic encoding, etc.)
• A diagnostic tool
To install the print driver:
1 Go to your website.
2 Download and launch the Card Printer Premium Suite.
3 A program guides you through the entire installation process. It is possible to select Standard or Minimal installation: standard installation is
recommended as it includes notication and supervision features.
4 At the end of the installation process, you need to restart the computer.
5 Connect your computer to the printer trough the USB cable.
THE PRINTER

13
Connecting to a Network
!Changing the printer’s basic settings without prior knowledge of the layout of the LAN in question or without genuine technical
knowledge may result in a malfunction of the printer, and may even extend to more widespread failure of all or part of the LAN.
Contact your System and Network Administrator before connecting to or changing the settings for your local area network.
NOTE Printers tted with a TCP/IP network interface have an embedded http server.
All Company printers can be tted with a TCP/IP network connection. This function is available as standard on The printer.
Out of the box, the printer comes congured in DHCP mode (Dynamic Host Conguration Protocol), which means that its IP address is supplied by
the network.
In addition to these basic settings, the network administrator has the option of conguring the printer differently in order to comply with the constraints
imposed by the corporate LAN:
• Printer connected in a subnet, in DHCP mode
•Printer connected to a subnet in xed IP address mode, with WINS resolution
•Printer connected to a subnet in xed IP address mode, without WINS resolution
The Ethernet connection wizard available in the Card Printer Premium Suite automatically detects all installed Company printers.
The user can define the following settings:
• IP address of the printer
• Subnet mask
•Gateway
• WINS server
THE PRINTER

14
Ribbons
The use of recommended ribbons optimizes your printer’s operation and avoid causing damage to it. The use of ribbons from other suppliers may
damage the printer and voids the manufacturer’s warranty for the printer.
For optimum print quality, It is recommended to clean the printer is fully cleaned every time the ribbon is changed. See "Printer Cleaning", page 46.
Fitting the ribbon
NOTE The printer automatically recognizes the ribbon inserted.
1 Open the cover. 2 Insert the ribbon as shown. 3 Close the cover and press until a click is
heard.
THE PRINTER

15
Cards
Inserting Cards
NOTE For optimum quality, the cards used must be ISO 7810 certied.
Use only the card types recommended by Company.
Do not touch the printable surface of the cards to preserve print quality.
Do not use cards that are damaged, folded, embossed or dropped on the oor.
Keep your cards protected from dust.
1 Open the card feeder. 2 Insert the cards, a maximum of 100 cards
of thickness 0.76mm. Ensure the cards are
positioned as illustrated in the diagram.
3 Close the feeder.
Removing Printed Cards
Once the print cycle is complete, cards are delivered into the output
hopper below the card feeder.
This output hopper is designed to collect printed and/or encoded cards.
The output hopper has a maximum capacity of 100 x 0.76mm cards.
THE PRINTER

16
Adjusting Card Thickness
The printer is equipped with a manual card thickness adjustment mechanism which can be reached through the card feeder when open.
Theprinteraccepts cards between 0.25mm and 1.25mm thick (10 to 50mil). The factory setting is 0.76mm.
1 Open the card feeder and remove cards if
necessary
2 Adjust the thickness of the cards used by
moving the gauge from right to left to the
desired cardthickness.
3 Close the feeder
NOTE Card thicknesses is indicated on the card box.
Managing the rear output hopper
NOTE The rear output hopper can be used as a hopper to optimize the production ow of cards when continuous ribbons are used and as
a reject box to collect erroneous cards.
The card output can be congured in the Card Printer Premium Suite > Printer settings > Cards > Card input/output.
It can hold 50 cards (0.76mm - 30mil).
To empty it, open the box and remove the cards in it. It is recommended to empty the reject box regularly.
THE PRINTER

17
2.MANAGING PRINT SETTINGS
the Card Printer Premium Suite enables changes of specic predened settings through its user-friendly interface on Windows platforms.
NOTE Contact your Company dealer for advice and assistance before making any change of setting.
To access this application:
1 Double-click on the Card Printer Premium Suite shortcut or, from the Start button on the bottom left of your screen in the Windows task bar, select
All programs > Company Card Printer > the Card Printer Premium Suite
2 The application displays all connected Company printers. Select the desired printer.
3 Go to Printer Settings to change the settings.
The home page of the application displays all connected printers and the following information:
• Printer status,
• Ribbon capacity
• The number of cards that can be inserted before the next cleaning cycle.
THE PRINTER

18
3.PRINTING AND INTERACTING WITH THE PRINTER
PRINTING A CARD
A large number of applications allow documents to be printed (for example MS Word, MS Access, MS Excel, MS PowerPoint).
On Microsoft®Word
1 After having set the printer as the default:
• Start the MS Word application.
• Select Landscape in the Orientation section.
•Change the size of your document by selecting the type CR80 (or by customising the document with the dimensions 8.6cm x 5.4cm and margins
of 0.1cm).
2 Customise your card by adding the various items that go to make up a card: logo and illustration, identication photo, xed and variable texts,
barcode, etc.
3 Click on File and then on Print.
On Cardpresso (depending on the conguration of the printer)
1 Open Cardpresso application and select CR80 card type.
2 The card design window is displayed. You are ready to customise your card by adding the various items that go to make up a card: logo and
illustration, identication photo, xed and variable texts, barcode, etc.
3 Click on File > Print, select the printer and click on Print.
NOTE For more information, refer to Cardpresso embedded Help.
On TextEdit
1 Open TextEdit application
2 Go to File > Page Setup > Paper Size > Manage Custom Sizes
3 Click on + and add a new format as follows: width: 55mm, height : 86mm, top : 0mm, left : 0mm, right : 0mm, bottom : 0mm
4 Save the new format with the name Card and click on OK
5 Close Text Edit
6 Go to System Preferences and select Printers and Scanners. On Default paper size, select Card
7 Go back to TextEdit and design your card.
8 Click on File > Print and select the printer.
THE PRINTER

19
USING THE CONTROL PANELS
LED Control panel
Cards and ribbon
Push button
Cleaning
Printer
Wi-Fi
STEADY LIGHT
FLASHING
PRINTER READY
•The printer is ready toreceive data.
PROCESSING
• The printer is receiving data.
RIBBON
• No ribbon in the printer.
• End of ribbon.
•The ribbon is not correctly tted.
• The ribbon is torn.
• The ribbon is not recognized.
Check the condition of the ribbon in the printer. If you have a
print job in progress, this restarts with a new card.
CARDS
• No cards in the card feeder.
Put cards back into the feeder – the process starts again.
• Card loading error.
Check cards have been loaded. For any other problems contact
your Company dealer.
CARDS
• Feeder almost empty
THE PRINTER

20
REGULAR CLEANING
(after 1,000 cards have been inserted)
• The printer must be cleaned.
(See "Regular Cleaning", page 45)
ADVANCED CLEANING
• The printer requires advanced cleaning.
(See "Advanced Cleaning", page 47)
CLEANING
(after 1,200 cards have been inserted)
•The printer must be cleaned to avoid the risk of the
warranty being voided.
COOLING MODE
• The cooling system has been activated.
The printer pauses for a few seconds and restarts once it has
returned to its normal operating temperature.
FIRMWARE UPDATE
•The printer is updating its rmware.
The printer restarts following the update.
PRINTER COVER OPEN
• The printer cover is open.
Close the cover again. The printer starts up.
MECHANICAL ERROR
• Card jammed in the printer.
• Mechanical component fault.
Open the cover and hold down the power button in order to eject
the jammed card.
If the problem persists, contact your Company dealer for
assistance.
WI-FI IS ON (option)
•The wireless (Wi-Fi) connection is enabled.
The printer is ready to be used.
THE PRINTER