Evolis KM500B User manual

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KM500B
KM2000B
USER GUIDE
Evolis © October 2019. All rights reserved.
Ref. KU-KSM1-088-ENG-A4 Rev. A0

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COPYRIGHT
Evolis © October 2019. All rights reserved.
COPYRIGHT NOTICE
Users must observe the copyright regulations applicable in their country. This manual must not be photocopied, translated, reproduced,
ortransmitted, in whole or in part, for any reason and by any electronic or mechanical means whatsoever without the express written consent
ofEvolis.
All the information contained in this document is subject to change without prior notice.
Evolis cannot be held liable for any errors that may be found in this manual, or for any loss or damage arising accidentally or as a result
ofdissemination or use of this manual.
TRADEMARKS
Evolis Premium Suite®and Evolis High Trust®are trademarks of Evolis. All other trademarks belong to their respective holders.
WARRANTY
Please refer to the warranty notice supplied with your printer for the terms and conditions and limitations.
ENVIRONMENTAL INFORMATION
Evolis is committed to helping the environment by reducing the energy consumption of its products.
RECYCLING END-OF-LIFE PRODUCTS
Manufacturing the equipment that you have purchased required the extraction and use of natural resources. This equipment may contain
materials that are hazardous to health and the environment.
To prevent the dispersal of such materials into our environment and reduce pressure on our natural resources, we recommend that you use
existing collection facilities. These systems will re-use or recycle most of the materials in your end-of-life equipment in an appropriate way.
The crossed-out dustbin symbol on your device is a reminder to use these facilities.
For further information on collection, re-use, or recycling systems, please contact your local or regional waste management organization.
You can contact us to find out more either by visiting our website www.evolis.com or by writing to the following address: [email protected]om.

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Information providing further details about certain points in the main text.
Indicates that failing to take the recommended action is likely to damage your printer.
This symbol links to Evolis Print Center, accessible from your computer, which you can use to administer and manage your printer
and change its settings.
EPC
ABOUT YOUR NEW PRINTER
Using your new Evolis printer, you can create a wide variety of high-quality cards and personalized badges that can be printed and laminated
invarious thicknesses, colors, and styles. This printer uses consumables and accessories available from Evolis. For further details, visit our
website at www.evolis.com.
WARRANTY REGISTRATION
Please register online at www.evolis.com to receive our special offers and general information.
Once on the website, click Drivers and Support then Register your printer and fill out all the fields, specifying in particular the model and
serialnumber of your equipment found on your printer.
GETTING STARTED
The purpose of this guide is to support you, step by step, in discovering your printer and how it works. Please take some time to read it, to learn
more about your printer and its features, and to save time during installation and use.
As with all Evolis products, a great deal of care has been taken over this manual. If, however, you find an error in these pages, please let us know
by emailing us at [e-mail].
Please read this manual carefully.
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ICONS
The following icons are used in this manual to highlight important information:
NOTE
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You will be asked for the full original packaging (outer box, inner wedges, and protective bags) in the event that the printer is returned.
If the printer is returned without its original packaging and the components are damaged in transit, these components willno longer
be covered by the warranty. A charge will be made for new packaging to reship the printer.
If any of these components are missing, please contact your Evolis reseller.
Use only the power supply unit provided with your Evolis printer.
CWT type KPL-065M-VI.
Use only the USB cable supplied with your Evolis printer.
The Evolis printer should be placed in a dry place, protected from dust and drafts but well ventilated. Please ensure you keep your
printer on a flat, solid surface able to bear its weight.
1 – GETTING STARTED
UNPACKING
Your printer is supplied with several accessories that should be checked on receipt.
The list of accessories may vary depending on your location.
The printer is shipped in special packaging designed to prevent any damage in transit. If you notice any visible damage, please contact
theshipping company and immediately inform your Evolis reseller, who will tell you the procedure to follow.
Evolis takes great care over the quality of its packaging and we ask that you keep this packaging somewhere clean and dry.
Accessories supplied with your printer:
• Power supply unit - CWT type KPL-065M-VI.
• Mains power cable.
• USB cable.
• Installation, documentation, and software CD-ROM.
• Starter cleaning kit.
• Quick installation guide (KM500B).
NOTE
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DESCRIPTION OF THE PRINTER AND ITS FUNCTIONS
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DESCRIPTION OF THE PRINTER AND ITS FUNCTIONS
A - Card feeder
B - Bezel: card entry and output
C - Control panel
D - USB port (type A)
E - Ethernet port
F - Power cable socket
G - Ejector slot
H- Serial number label
I - Thermal print head
J - Cleaning rollers
K - Alert gauge for almost-empty cards
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DESCRIPTION OF THE PRINTER AND ITS FUNCTIONS
KM2000B
A - Card feeder
B - Bezel: card entry and output
C - Control panel
D - USB port (type A)
E - Ethernet port
F - Power cable socket
G - Ejector slot
H- Serial number label
I - Thermal print head
J - Cleaning rollers
K - Alert gauge for almost-empty cards

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INSTALLATION IN A TERMINAL
Physical attachment
The KM500B/KM2000B printers can be attached to the terminal using screws.
To do so:
1 Remove the 6 rivet feet from the bottom plate by pressing on them.
2 There are slotted holes (5 on each side) on the bottom plate to enable you to attach the printer to the terminal.
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INSTALLATION IN A TERMINAL
Connecting the printer
Connection to the power supply
The printer must be connected to a properly protected and grounded electrical system.
FI: Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan.
NO: Apparatet må tilkoples jordet stikkondakt.
SE: Apparaten skall anslutas till jordat uttag.
DK: Printeren skal tilsluttes til en korrekt beskyttet og jordforbundet el-installtion.
For your personal safety, ensure that the cable and power supply unit can be easily accessed, especially in an emergency.
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• Connect the power cable to the power supply unit, then plug the power cable jack into
the printer.
• Next, connect the power cable plug to a grounded power socket outside of the terminal.
• The printer is powered on: the control panel lights up indicating that the printer is
working properly. If the control panel does not light up, then either the installation
has not been carried out correctly or the printer is not working properly. Check the
installation.

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In the printer driver, make sure that the selected ribbon type is appropriate.
Insert the ribbon as shown.
Ribbons
Evolis original High Trust®ribbons optimize the operation of your printer and avoid causing damage to it. The use of ribbons from other suppliers
is likely to damage your printer and will void the manufacturer's printer warranty.
For optimum print quality, Evolis recommends that the printer is fully cleaned every time the ribbon is changed.
See the Servicing chapter of this manual.
Fitting the ribbon – KM500B
Open the cover on your printer. Close the cover and press until
youhearaclick.
In the Evolis Print Center you can also set the type of ribbon inserted in the machine.
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NOTE

In the printer driver, make sure that the selected ribbon type is appropriate.
Insert the ribbon as shown.
Fitting the ribbon – KM2000B
Open the cover on your printer. Close the cover and press until
youhearaclick.
NOTE
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In the Evolis Print Center you can also set the type of ribbon inserted in the machine.
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For optimum quality, the cards used must be ISO 7810 certified.
Use only the card types recommended by Evolis.
Avoid touching the printable surface of the cards in order to preserve print quality.
Do not use cards that have been damaged, folded, embossed, or dropped on the floor.
Cards may be stuck together due to static electricity – avoid touching the card surface when separating them.
Cards
Remove the weight from the feeder. Insert the cards, 500 cards maximum with 0.76 mm thickness.
Hold and insert the cards as shown in the diagram.
Put the weight back on the inserted cards.
Storing new cards
Keep your cards protected from dust in their original packaging.
Loading the cards – KM500B
NOTE

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Remove the weights from the feeders.
Insert the cards, 500 cards maximum
with 0.76 mm thickness. Hold and insert
the cards as shown in the diagram.
Put the weights back on
theinsertedcards. Close the doors. Then lock the latches on each feeder.
Unlock the latches on each feeder. Then open the doors of the feeders.
Loading the cards – KM2000B

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Managing the almost-empty alert gauge
You can set the alert threshold of the almost-empty gauge for the cards differently for each machine.
KM500B
The alert thresholds of the almost-empty gauge are between 0 and 50 cards.
Take a suitable screwdriver and unscrew the screw from the bottom of the gauge and move
thetriangular plate as required. Then retighten the screw.
Each charger has an almost-empty sensor on its side.
You can therefore set up each feeder differently.
There are three alert thresholds:
1 - When the sensor is at the last level (lowest), the alert will be triggered when 20 cards
inCR80format, thickness 0.76 mm, remain in the feeder.
2 - When the sensor is at the middle level, the alert will be triggered when 40 cards in CR80format,
thickness 0.76 mm, remain in the feeder.
3 - When the sensor is at the highest level, the alert will be triggered when 60 cards in CR80 format,
thickness 0.76 mm, remain in the feeder.
Take a suitable screwdriver and unscrew the screw from the sensor card on the side of the feeder.
Move and position the sensor to the level you want. Then retighten the screw.
KM2000B

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Removing printed cards
Once the print cycle is complete, the printed and/or encoded card is issued through the bezel.
It is possible to retract a printed card that has not been collected by the end customer or is defective after a certain time (configurable duration).
Managing cards with errors
Cards with errors are rejected through the slot in the bottom plate at the front (under the double-sided module).
For the KM2000B printer, it is also possible to eject the cards with errors at the back of the four feeders as soon as an error occurs during loading.

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2 - SERVICING
GENERAL WARRANTY INFORMATION
Please comply with the instructions given below to ensure that your printer runs satisfactorily.
Keep your warranty cover!
Any failure to follow the servicing procedures described in this chapter will void the print head warranty.
Any failure to follow the servicing procedures described in this chapter will void the print head warranty.
Evolis declines any liability where there has been a failure to carry out required maintenance on the printer.
The print head is a wearing part and an extremely sensitive printer component. Its useful life can be seriously curtailed by the presence of dust,
liquids or solids in the printer's immediate environment, on the print head or on the cards. The user must take all necessary precautions to insert
into the printer only clean, dust-free cards that are free of foreign bodies.
The frequency and quality of cleaning are decisive factors enabling users to extend the print head's useful life and to ensure excellent print quality.
Particular care must therefore be taken with cleaning. Users must comply with the servicing and maintenance instructions provided in this chapter.
In addition, the use of Evolis brand ribbons (Evolis High Trust®) also ensures that your equipment operates properly. Use of ribbons not approved by
Evolis may affect the quality and reliability of print jobs, produce low quality printing, and even affect how the printer operates. Themanufacturer's
warranty does not cover physical damage or quality problems caused by using non-Evolis approved ribbons.
Evolis supplies the maintenance items and consumables. You can find them on the website www.evolis.com.
The manufacturer's warranty is subject to strict adherence to the routine servicing and maintenance instructions, and in particular
the printer cleaning cycles.

NOTE
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ROUTINE PRINTER CLEANING
Printer Servicing
Printer cleaning required after:
(warning light flashing)
Number of cards remaining before
warranty voided:
(warning light flashing)
Warranty invalid after:
(warning light steady)
1,800 cards 500 cards 2,300 cards
The print head warranty is directly linked to routine cleaning of your printer.
If you do not carry out this cleaning at the required times, the print head warranty will cease to be valid.
Recommended cleaning cycle: whenever the ribbon is changed
Mandatory cleaning cycle: when the cleaning warning is triggered
Servicing accessories: impregnated cleaning card.
Your printer is equipped with a cleaning alert system that is activated after a certain number of cards are inserted.
You should proceed with the routine cleaning of your printer as soon as the warning is triggered.
If you continue to run the printer despite the warning and if the warning light remains lit, the print head warranty will be automatically
voided because of failure to comply with contractual maintenance obligations.

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Follow the procedure below to validate your routine cleaning:
Repeatedly passing the card impregnated with isopropyl alcohol through the printer cleans the cleaning roller in order to preserve print quality
and increase the life of the print head.
1 Lift the weight and remove all cards from the feeder (KM500B) or from one feeder (KM2000B).
2 Remove the ribbon from the printer.
3 Close the cover again.
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Wait for 2 minutes after cleaning before using your printer.
Please note that the impregnated card must be used immediately after the bag is opened.
Regular cleaning may also be launched from the Evolis Print Center by clicking on "Start cleaning."
EPC
4 Remove the cleaning card from its envelope and place it in the feeder.
Place the feeder weight on it.
5 Double-click on the push button on the control panel. The cleaning LED starts flashing. Cleaning starts.
6 Remove the cleaning card through the ejector slot on the bottom plate of the printer.

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Maintenance of the cleaning rollers
In addition to cleaning the printer, we encourage you to clean the two cleaning rollers using the specific cleaning wipes available from Evolis.
These rollers remove any dust on the cards before printing.
Follow the procedure below:
1 Open the cover and remove the ribbon if required.
2 Remove the two cleaning rollers. Clean one after the other.
3 Use a cleaning wipe provided by Evolis and lightly rub the surface of the roller with the cleaning wipe.
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Recommended cleaning cycle: whenever the ribbon is changed
Servicing accessory: cleaning wipe