Evolis Dualys User manual

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Welcome
To The World of Evolis Card Printer Products!
Congratulations on making the Dualys printer your choice!
Please read carefully this Operating Guide before installing your printer.
It is a quick guide to help you to use your Dualys Card Printer.
July 2003 © Evolis Card Printer. All rights reserved.
No part of this document may be reproduced by any method, either mechanical, electronic,
photographic, or otherwise without prior written permission from Evolis Card Printer.
All information contained in this document is subject to changes without prior notification.
Rev.1.0

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Printer description ................................................... 3
Printer connection.................................................... 4
Driver installation .................................................... 5
Indicators .............................................................. 6
Cards loading ......................................................... 9
Card feeder ............................................................. 9
Card thickness adjustment ............................................ 9
Card output hopper .................................................. 10
Reject card box ....................................................... 10
Ribbon loading ..................................................... 12
Cleaning ............................................................. 13
Cleaning of the printer interior ...................................... 13
Cleaning of the print head .......................................... 15
Maintenance of the cleaning rollers ................................ 16
Help & Support ..................................................... 17
Summary table

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Card Output Hopper Collects the cards ejected from printer
Cover Lever Allows the printer cover to be opened and closed
Card Feeder Holds the cards before printing
Control Panel Shows the printer activity
Flip Over Module Rotates the card 180°
Reject Card Box Collects the faulty cards
Identification Label Gives the printer model and serial number
Switch On/Off switch
Electrical Connector For connecting the printer to the power supply
Parallel Port (standard) Enables data to be received and sent from and to the computer
USB Port (standard) Enables data to be received and sent from and to the computer
Serial Port (optional) Enables data to be received and sent from and to the computer or
Cleaning Rollers Remove dust before printing the cards
connection to an external smart card reader/encoder
Thermal Transfer Print Head For printing cards
Printer description
IMPORTANT !
The printer must be placed on a flat surface, in a dust free environment.
It is essential to be able to access the printer from all sides for its installation.
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Printer connection
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IMPORTANT !
To disconnect the printer, pull the plug out of the socket which must remain
easily accessible.The printer must be connected to an electrical wiring properly
installed and equipped with an earth socket.
Use only the printer power supply provided by Evolis.
IMPORTANT !
La mise hors tension de ce produit se fait par le retrait de la fiche secteur qui
doit rester accessible. Ce produit doit être raccordé à une installation électrique
correctement protégée et équipée d’une terre.
Utiliser uniquement l’alimentation de l’imprimante fournie par Evolis.
IMPORTANTE !
Para desconectar este aparato quite el enchufe del conector, éste debe permanecer
fácilmente accesible. Este aparato debe estar conectado a una instalación eléctrica cor-
rectamente protegida y con toma de tierra.
Utilizar unicamente la alimentación de la impresora suministrado por Evolis.
WICHTIG !
Um den Drucker vom Netz zu trennen, soll einfach der Netzstecker aus der Steckdose
gezogen werden. Der Drucker selbst soll ausschließlich an einer geeigneten
Stromquelle mit korrekter Erdung angeschlossen werden.
Nur die mit dem Evolis Drucker belieferten Stromversorgung und Stromkabel benutzen.
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Driver installation
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Before using the Dualys printer, you must install its driver.
The Dualys operates under Windows 2000, NT 4.0 or Xp.
The enclosed CD-Rom includes a utility which automates the installation of the
printer driver. This utility installs the suitable driver for your computer configuration.
To install the Dualys Windows Drivers, please proceed as described below:
NOTE !
For further information or if the installation program does not run automatically,
refer to the User’s Guide supplied on the CD-Rom.
Insert the CD-Rom in your
computer CD drive.
The program runs
automatically.
Click on the menu
“Driver Installation” .
The driver installation runs
automatically.

There is a Control Panel on the upper part of the printer with four LED’s.
Each is associated to a symbol showing the Dualys activity during printing.
The lights show:
The control panel LED’s are in either of the following conditions:
The push button allows re-initialization in case of:
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Indicators
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Switch on,
data reception
Push button
Cleaning signal
No card
SWITCHED ON
SWITCHED OFF
FLASHING
Ribbon end

NO CARD or INTERNAL PRINTER PROBLEM

MAGNETIC ENCODING ERROR

CARD EJECTION
It also allows:
- Printing of a test card
- Running of a cleaning cycle

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Indicators
PRINTER READY
END OF RIBBON
NO CARD
PROCESSING
The printer is ready to process
The printer is receiving data.
There is no ribbon inside the printer.
The ribbon is finished.
The ribbon has been incorrectly installed.
The ribbon has cut.
Printing will start again after the ribbon has
been checked out.
There is no card in the feeder.
The card thickness is not properly set.
 The cards are bulging.
 The cards are stuck together.
Press the push button for one second.
Printing will start again after the feeder
has been checked out.
Refer to the following conditions to determine the status or current activity of
your printer.

A cleaning cycle is required.
See Cleaning section for more information.
A card is jammed inside the printer.
A mechanical part is defective inside the
printer.
Press one second on the push button. If the problem
still occur, call for technical assistance.
The magnetic stripe card orientation in the
feeder is incorrect.
The type of encoding is incorrectly set
(HICO or LOCO).
The encoding data does not comply with
ISO 7811 Norms.
Press one second on the push button. The current
magnetic encoding job will start again. If the problem
still occur, call for technical assistance.
The printer cover is open.
The print head system is cooling down.
Note: the printer stops. The pending printing job
starts again automatically after a few seconds.
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COOL DOWN MODE
MECHANICAL PROBLEM
MAGNETIC ENCODING ERROR
OR PRINTER COVER OPEN
Indicators
PRINTER CLEANING ALERT

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Cards loading
Remove the feeder
from the printer
as shown.
Replace the feeder
in the printer.
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Press the spring system down
inside the feeder and insert
the cards as shown (100
cards max. 0.76mm-30mil).
Note: The side to be printed
must be facing down.
Move up or down the handle
as shown to adjust the card
thickness.
Note: factory setting for card
thickness is 0.76mm (30mil).
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Card feeder
Card thickness adjustment

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Cards loading
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Locate the door of
the output hopper.
Close the door.
Locate the reject card box and
remove the faulty or/and used
cleaning cards.
Open the door as
shown and remove
the printed cards.
Card output hopper
Reject card box
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