Evolis Badgy User manual

user guide
Evolis Card Printer c 2008. All rights reserved. Rev. A - April 2008

INTRODUCTION
Thank you for choosing an Evolis Card Printer
The aim of this user guide is to assist you, step-by-step, in discovering your new printer and putting it to work for you.
By taking the time to review these pages, you will get more detailed knowledge about your printer and its capabilities,
while optimising the time needed to install and start using the product.
As for all Evolis products, particular care has been used in writing this manual. But if an error has still
managed to slip into these pages, please let us know by sending an email to [email protected]
REGISTER YOUR BADGY
To benefit from driver updates, information and promotions, please register on the www.badgy.com web site.
Click on ‘Support’ and fill in the registration form including your printer model and serial number (on underside or your
printer).
ICONS
The following icons are used in this guide to highlight important information:
Information that emphasises or supplements important points of the main text.
Advises you that failure to take or avoid a specific action could result in physical harm to you, or result in
physical damage to the hardware.
CHAPTERS
Please refer to the bookmarks (top left of your screen) for the chapters of this user guide.
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2

PACKAGING
The Badgy is shipped with a set of accessories that we invite you to examine.
Please take note that this list may vary in terms of the geographic area where you are located.
The printer is shipped in an original container specially designed to ensure that the product is protected against any
risk of damage during shipment. In the event of visible damage at the time of delivery, do not hesitate to contact the
shipper and immediately inform your Evolis dealer who will provide you with all necessary assistance.
Evolis has paid particular attention to the quality of this shipping material and we ask you to keep it in a clean, dry
space.
This packaging will be required if you need to return the printer. If the printer is returned without the original
packaging and components are damaged during transit, these components will not be covered by the
guarantee.
ITEMS INCLUDED WITH YOUR PRINTER
Power supply unit - VP ELECTRONIQUE or SWITCHBOX Type F10723-A or FDF0503-A.
Main power cable. USB interface cable (length 1:80 m).
CD-Rom drivers & documentations. Quick start.
Consumer kit (ribbon cartridge, 100 blank cards, cleaning card, cleaning cloth and cleaning swab).
Evolis limited guarantee document (must be consulted).
In the absence of one of these components, please contact Evolis via the web site: www.badgy.com
Only use the power supply delivered with your Badgy.
VP ELECTRONIQUE or SWITCHBOX Type F10723-A or VP ELECTRONIQUE Type EA10723.
Only use the USB cable delivered with your Badgy.
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PRINTER DESCRIPTION
2
thermal print head
card feeder
and cleaning roller
ribbon cartridge
cleaning roller
card output hopper
power supply
connector
USB computer
connector
serial number label
control panel
cover button
power / stand-by* / data
push button
*The printer automatically goes into stand-by after
10 minutes of inactivity and the light turns off.
To reactivate the printer, press the button for
1 second and the light comes on.
Badgy may be left in stand-by at any time by
pressing the button for few seconds.
end of ribbon
no cards
cover open
cleaning
4

3RIBBON CARTRIDGE
Badgy uses one type of colour ribbon (also called multi-panel ribbon).
Evolis original ribbons are specially designed to guarantee optimum operation of your printer without any
risk of damage. The use of ribbons from any other source could seriously damage the print head,
consequently entailing the immediate interruption of the factory warranty.
For optimum printing quality, Evolis recommends cleaning all the equipment each time a ribbon is changed.
Refer to Chapter 5 - Servicing and Maintenance.
Installing the ribbon cartridge
1Open cover.
2Insert cartridge as illustrated
(toothed wheels to the right).
3Close cover and push down
until you hear an audible click..
The ribbon will be automatically positioned
when a new printing task is launched.
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4
6
CARDS
Badgy only uses plastic cards of 0.5mm (20mil) and 0.76mm (30mil) gauge.
For optimum quality, these must comply with ISO Standard 7810.
Badgy will automatically adjust for each card gauge.
Loading cards
1Remove the card feeder by 2Turn the feeder over and insert 3Place the feeder back into
pressing the side buttons. the cards as shown. the printer until you hear
Ensure you handle the cards an audible ‘click’.
correctly.
Only use the type of card as specified.
Do not touch the printable surface of the cards as this could affect the print quality.
Do not use cards that are damaged, bent or have an embossed texture.
Always store blank cards in a clean and dust-free location.
Removing cards
For collecting printed cards, the printer has a slide-out hopper - capacity of 10 cards.
The printer will automatically eject the cards into the hopper.

INSTALLING THE DRIVER
Windows print driver
The Badgy driver operates with Windows XP, Server 2003 and Vista 32 and 64-bits.
Installing the print driver
To install your print driver, you will need the CD-Rom ‘Drivers and Documentation’ shipped with your printer.
Place this CD-Rom into your computer and open ‘Drivers’.
This program will guide you through the appropriate installation.
Do not connect the USB cable to your computer until requested by the Driver program.
For connection procedure, refer to Chapter 6 - Connecting the Printer.
Make sure you conform to the installation guidelines. Some versions of Windows may require the user to
have Administrator rights to install the driver.
Default printer
Depending on your application, it may be imporatnt to define Badgy as a default printing peripheral device.
Proceed as follows:
Using the Start button at the bottom left of the Windows task bar, select Printers and Faxes.
Select your printer with a left mouse click - ‘Badgy’ for example.
Then use the right mouse click to open a menu and choose Define as the default printer.
5
7

CONNECTING THE PRINTER
Connecting to the main power supply
This product must be connected to an electrical installation that is
correctly protected and grounded.
FI: Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan.
NO: Apparatet må tilkoples jordet stikkontakt.
SE: Apparaten skall anslutas till jordat uttag.
1Connect the power cord to the power supply unit, then attach
the power cord to the printer.
2Connect the power supply unit to a grounded system outlet (plug socket).
3The printer is under power. The light on the control panel comes on and the print head rises and falls to indicate
the correct mechanical working of the printer. If the light fails to come on, the installation has not been carried
out correctly or possibly that the printer is not working properly. - check the installation.
Prior to any maintenance action, always disconnect the power supply cable.
For your own safety, these components must remain accessible at
all times to permit emergency action.
Connecting the USB interface cable
Only connect USB interface cable when requested by the Drivers program.
Refer to Chapter 5 - Installing the Drivers.
6
8

CONTROL PANEL MESSAGES
Refer to Chapter 2 - Printer Description for details of the control panel
OFF ON FLASHING
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PRINTER READY Printer ready to receive data.
PROCESSING Printer receiving data.
RIBBON No ribbon in printer.
Ribbon has finished.
Ribbon installed incorrectly.
Ribbon is cut.
Printer restarts with new card.
CARD FEEDER Card feeder installed incorrectly.
No card in feeder.
The cards are curved.
The cards are stuck together.
Push button for 1 second - process restarts.
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PRINTER CLEANING ALERT Printer cleaning required.
(AFTER 400 CARDS) Refer to Chapter 9 Servicing and Maintenance.
PRINTER CLEANING ALERT Printer cleaning essential.
(AFTER 500 CARDS) Refer to Chapter 9 Servicing and Maintenance.
PRINTER COVER OPEN Printer cover open.
Close cover - process restarts.
MECHANICAL PROBLEM Card jammed in printer.
Mechanical part is faulty.
Press the push button for one second.
If the problem persists, log on to www.badgy.com
for assistance.
COOLING MODE Print head cooling system activated.
Printer stops working for a few seconds.
As soon as print head reaches the normal working
temperature, process continues.
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PRINTING A TEST CARD
To ensure your printer is working correctly, we recommend you print a test card.
This card will provide certain technical information about your printer. Please retain this card for future reference.
If assistance is required, log on www.badgy.com
Printing a test card
1Install the ribbon cartridge and place a card in the feeder.
2Press the button (on the control panel) for 3 seconds and release. All the lights go out.
3Now continually press the button until the button light comes on.
4Release the button when the light flashes.
5The test card is printed in a few seconds and ejected.
Interpreting the test card
The printing of a test card gives the following information:
Correct printing of the colours and black.
The correct position of the ribbon in the printer.
The printer model.
The serial number of the printer.
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8

SERVICING AND MAINTENANCE
This chapter is dedicated to the regular servicing of your Badgy.
Please follow these instructions carefully to ensure your printer continues to operate correctly.
Keep your Warranty in effect!
The factory warranty is subject to strict compliance with ordinary maintenance instructions and specifically to
compliance with the equipment cleaning cycle intervals.
Failure to comply with the procedures described in this chapter entails cancellation of the warranty of the print head.
Evolis will not be liable if the printer is used under non-approved maintenance conditions.
Indeed, the print head is subject to wear and tear. This is a very sensitive component of the printer of which lifespan
can be shortened in case the neighbouring environment of the printer /print head or the cards is not dust-free.
The cards inserted must be clean and dust proof.
Moreover, the frequency and quality of cleanings are key in helping extend the print head lifespan.
Please comply with these instructions.
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12

Cleaning the printer
Recommended cleaning cycle: every ribbon change.
Maintenance accessory: cleaning card.
Although is recommended you clean the printer with every ribbon change, the Badgy has
an alert message to warn you that cleaning is required. The cleaning light on the control
panel will illuminate (after 400 cards).
If the printer is not cleaned, the light will remain illuminated and will then start flashing
after an 100 additional cards have been printed. In this event, immediately stop the work
in progress and proceed with the cleaning.
If you fail to carry out this maintenance, the alert message will continue and the
factory warranty will be invalidated for failure to comply with the contractual
maintenance requirements.
Repeated running of the cleaning card in the printer cleans the feed rollers, the cleaning rollers and the print head.
Proceed as follows:
Wait for 2 minutes before using the printer.
1
Remove card feeder from printer.
Remove any cards.
Insert cleaning card.
Replace card feeder into printer.
2
Open printer cover.
Remove ribbon cartridge.
Close cover.
Press control panel push
button for 1 second.
Cleaning starts.
cleaning card
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Servicing the cleaning rollers
There are two cleaning rollers in your printer - one inside near the front - the other fitted to the card feeder.
The function of the cleaning rollers is to eliminate any residual dust on the cards before they enter the printing mechanism.
These rollers should therefore become dirty. This is a sign of efficiency.
To supplement the standard cleaning of the printer, we suggest you thoroughly clean the rollers using the cleaning cloth
(part of consumer kit).
Recommended cleaning cycle: every ribbon change.
Maintenance accessory: cleaning cloth.
Proceed as follows:
Wait for 2 minutes before using the printer.
1
Open cover.
Remove ribbon cartridge
(if installed).
Release cleaning roller.
Using the cleaning cloth
rub lightly over surface.
When dry, relocate into printer.
2
Remove card feeder.
Clean roller by rubbing
lightly over surface.
Relocate into printer.
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15
Cleaning the print head
Recommended cleaning cycle: every ribbon change.
Maintenance accessory: cotton swab saturated with isopropyl alcohol.
The cleaning of print head should be carried out as part of standard printer cleaning (see above).
However, in order to preserve the original printing quality and to reduce the presence of surplus ink on the surface of the
print head, it is recommended that the print head be cleaned regularly (at each ribbon change) using the cotton swabs
supplied with the cleaning kit.
It is very important to protect the print head and any other related component handled against any electrostatic discharge.
The print head is a fragile component of your printer. To prevent any damage, please comply to the following:
Prior to cleaning the print head, disconnect printer from the power supply.
Comply with the cleaning cycles.
Never put the print head into contact with pointed and or metal objects.
Avoid direct contact between the surface of the print head and the fingers.
This could result in an altered print quality, or even permanent damage to the print head.
Proceed as follows:
Open cover and locate print head
Take a cotton swab, press the tube
(until it clicks) to saturate the swab with alcohol
Using the swab, carefully rub the print head
from left to right for a few seconds
Close cover
Wait for 2 minutes before using the printer

10 TROUBLESHOOTING
How to resolve certain problems that may arise.
Never use a metal tool or object to work on your equipment: you run the risk of injury or damaging the equipment.
Freeing a jammed card
Control panel display - MECHANICAL PROBLEM - Work is interrupted.
DO NOT turn the unit off: This would lead to a loss of printing jobs in progress that are stored in the printer’s
memory.
To remove the card:
1Open the cover and remove ribbon.
2Press the push button on the control panel to run the transportation rollers. If the card is still stuck inside the
printer, push it manually towards the printer outlet. If there are several cards, always push the top one first.
3Replace ribbon and close cover.
4Press the push button for 1 second.
To prevent card jamming:
1Make sure that the card thickness is correct - 0.5mm (20mil) or 0.76mm (30mil) gauge.
2Check that the cards are not curved (store cards horizontally).
Check are not stuck together (shuffle cards before loading).
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Printing problems
The following information will help you solve potential print quality problems that may arise.
Nothing prints
1Check the print driver
Check for the presence of the print driver of the Badgy printer in the Windows parameters.
Make sure the Badgy printer is selected as the default printer
2Check your equipment’s power supply
The power cord is correctly connected to the printer and to a working outlet.
The printer is powered. The button must be illuminated.
The power supply used is the one shipped with the printer.
3Check the USB interface cable
Check the connection between the computer and printer.
4Check the ribbon
Make sure the ribbon is correctly installed and that the cover is closed.
5Check the cards
Check there are cards in the feeder.
Check that there is no jamming.
6Print a test card
Refer to Chapter 8.
A blank card is ejected
1Check the ribbon
Make sure the ribbon is not finished or damaged. Replace or reinstall as applicable.
2Components of the print head maybe damaged
Print a test card.
If the test card does not print, refer to the Trouble Shooting section on the Badgy web site (www.badgy.com)
for more information.
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The print quality is not sufficient
Small spots appear on the card White horizontal lines
Card surface maybe contaminated. Ribbon cartridge not installed correctly.
 Ensure cards are clean.  Ensure ribbon is correctly rolled onto the spools.
 Use a new pack of cards.  Ensure there are no wrinkles in the ribbon.
Dirty printer / cleaning rollers. Print head is dirty or damaged.
Clean printer.  Clean or replace print head.
Inconsistant printing Blurry image
Ribbon maybe damaged. Ribbon cartridge not installed correctly.
 Replace ribbon cartridge.  Ensure ribbon is correctly rolled onto the spools.
Contrast values maybe incorrect. Ribbon may not be correctly synchronised.
Adjust in software.  Open and close cover to resynchronise ribbon.
Print head is dirty. Dirty printer / cleaning rollers.
Clean print head. Clean printer / clean print head.
Incorrect cards being used. Incorrect cards being used.
Ensure cards corresponds to the required specification. Ensure cards corresponds to the required specification.
(Refer to chapter 4) (Refer to chapter 4)
It is recommended that all cards are purchased from an Evolis supplier.
The use of cards from another source may result in unsatisfactory printing.
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Partial or incorrect printing
1Check the parameters defined for the printing
Make sure no element of your formatting is outside the print margins.
Check the orientation of the document selected in the configuration of the print driver (Landscape or Portrait).
2Check the interface cable
If some unusual characters print out, check you are using the USB interface cable appropriate for your printer.
Check the connection between the computer and printer.
Try using another cable of the same type.
3Ensure the printer is clean
Clean the printer and cleaning rollers.
Refer to Chapter 9 - Servicing and Maintenance.
4Ensure the cards are clean
Check the cards are stored in a dust-free location.
5Check the ribbon
Ensure the ribbon cartridge is correctly installed.
Check the ribbon is unrolling freely.
6Check the print head
If horizontal (white) lines appear on the card, some components of the print head may be dirty or damaged.
Refer to Chapter 9 - Servicing and Maintenance.
If the problem continues, refer to the Trouble Shooting section on the Badgy web site (www.badgy.com)
for more information.
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11 ASSISTANCE
In order to assist you on a day-to-day basis, Evolis has created a web site - www.badgy.com
For unresolved problems, log on this site and click on ‘Support’ for technical assistance and trouble shooting.
It maybe necessary to provide the following information:
The model and serial number of your printer.
The type of configuration and the operating system you are using.
A description of the problem that has occurred.
A description of the steps you have taken to solve the problem.
The badgy web site also provides driver updates, information and promotions.
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