Evolis Dualys User manual

User’s Guide
Plastic Card Printer
Dualys User’s Guide. Part Number: A5305. Rev. A
July 2003 © Evolis Card Printer
1

Trademarks
Evolis Dualys is a registered trademark of Evolis Card Printer.
Microsoft is a U.S. registered trademark of Microsoft Corporation.
Windows is a trademark of Microsoft Corporation.
Copyright Information
© 2003 Evolis Card Printer. All rights reserved.
Notice of Royalty
The user is obliged to observe the regulations relative to royalties applicable in his country. No
part of this manual may be photocopied, translated, reproduced or transmitted for whatever
purpose or by any means, electronic or mechanical, without the express and written permis-
sion of the Evolis Card Printer Company.
All information contained in this document is subject to changes without prior notification.
Evolis Card Printer cannot be held responsible for possible errors contained in this manual, nor
incidental or consequential damage connected with the supply or use of this manual.

DECLARATION OF CONFORMITY
CONCERNING SAFETY AND
ELECTROMAGNETIC COMPATIBILITY
Name of the manufacturer: Evolis Card Printer
Address: 29, avenue de la Fontaine
Z.I. Angers Beaucouzé
49070 Beaucouzé
France
Material designation: Dualys printer
I, the undersigned,
Mr. Serge Olivier, Technical Manager
Declare that I have rec eived the assumption of the above material, used
and installed in accordance with the notice, with the essential require-
ments of Directives 73/23/CEE and 86/336/CEE, modified by 92/31/CEE
and 93/68/CEE by the application of the following regulations:
EN 60950 of January 1993 + A1 / A2 / A3 / A4
EN 55022 Class A of 1998
EN 55024 of 1998
EN 61000-3-2 of 1995
EN 61000-3-3 of 1995
Supplementary Information
(1) This equipment complies with a Class A digital device. In a residential environment, this equi
pment may cause harmful
interferences. In this case, the user will be required to take appropriate measures.
(2) This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interfe-
rence when the equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference
in which case the user will be
required to correct the interference at his own expense.
Beaucouzé, June 2003
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Table of contents
Introduction .................................................................. 4
Chapter I • Setting out ............................................... 5
Choice of a location ..................................................... 5
Unpacking the printer ................................................... 5
Description of the printer and its functions .......................... 6
Installation of the interface and the supply cable .................... 7
Installation of the ribbon ................................................ 8
Card feeder ........................................................ 9
Card thickness adjustment ..................................... 10
Card output hopper ............................................ 10
Reject card box .................................................. 11
Other stages of installation ............................................ 11
Chapter II • Printing .................................................. 12
Driver installation ....................................................... 12
Configuration of the printing parameters ........................... 13
Printing ................................................................... 15
Chapter III • Cleaning ............................................... 18
Cleaning of the interior of the printer ............................... 18
Cleaning of the print head ............................................ 20
Maintenance of the cleaning roller .................................. 21
Chapter IV • Assistance ............................................. 22
Interpretation of the printer control panel .......................... 22
Printing and interpreting a test card ................................. 25
Printing quality problems .............................................. 26
Correcting card jamming .............................................. 28
Changing a print head ................................................. 29
Customer assistance ................................................... 30
Chapter V • Technical specifications .......................... 31
Chapter VI • Evolis Guarantee .................................. 32
Chapter VII • Supplies .............................................. 33
Appendix A • Magnetic encoding ............................. 34
Appendix B • Smart Card Contact Station ................ 36
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Introduction
We congratulate you for choosing a Dualys printer!
The Dualys printer is the ideal solution for printing your plastic cards in areas such as employee
badges, students card, access control badges, membership cards, service bureaus and all other
applications required dual-sided card printing …
This product is accompanied by a wide range of assistance services from the company Evolis and its
partners, specially chosen to help you effectively and professionally.
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5
Chap.1
Setting out
Choice of a location
The Dualys printer must be set up on a level surface, in a dust free environment.
It is essential to be able to access the printer from all sides for installation and use.
WARNING !
The printer weighs 13,5 kg (29.76lbs) without the consumables installed.
It is therefore wise to be helped by another person when lifting and moving it.
Unpacking the printer
To unpack the printer, proceed as follows:
1. Remove the upper protective foams.
2. With another person, lift the printer out of its cardboard and place it in the selected
location.
3. Remove the plastic cover and any adhesive from the outside of the printer.
NOTE !
It is best to keep all the packing materials in case the printer has to be moved or
returned for any reason.
The following elements are provided with your Dualys printer:
■Power supply and supply cable
■Printer interface cables (parallel Centronics and USB)
■Quick Operating Guide
■Dualys CD (Drivers & Documents)
■eMedia Card Designer CD
■eMedia Information Guide
■Cleaning kit
If any of these elements are missing from your set, please contact your Evolis reseller.

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Description of the printer and its functions
We invite you to see the different components of your printer marked on
the following drawings, which we refer to in this manual.
ACard Output Hopper Collects the cards ejected from printer
BCover lever Allows the printer cover to be opened and closed
CCard Feeder Holds the cards before printing
DControl Panel Shows the printer activity
EFlip Over Module Rotates the card 180°
FReject Card Box Collects the faulty cards
GIdentification Label Gives the printer model and serial number
HSwitch On/Off switch
IElectrical connector For connecting the printer to the power supply
JParallel port (standard) Enables data to be received and sent from and to the computer
KUSB port (standard) Enables data to be received and sent from and to the computer
LSerial Port (optional) Enables data to be received and sent from and to the computer or
connection to an external smart card reader/encoder
MCleaning Rollers Remove dust before printing the cards
NPrint Head For printing cards
Printer control panel
A control panel is available on the upper top of the printer.
Four LED’s are associated with symbols indicating the current activity of the printer.
These LED’s indicate:
NOTE !
Refer to chapter 4 of this manual for
further information on the interpreta-
tion of the messages of the control
panel.
F
J
K
I
L
H
E
D
G
A
N
B
C
M
Switch on,
data reception
Push button
Cleaning signal
No card
Ribbon end

Installation of the interface
and supply cables
WARNING !
Make sure that the printer switch is at 0 (OFF).
1. Connect the interface cable supplied with your printer as shown above.
2. Connect the other end of the cable to the corresponding port of your computer.
3. Connect the supply cable to the supply and then connect the connector of the supply cable
to the printer.
4. Then connect the end of the supply cable to an earthed mains socket.
5. Turn on the printer.
The green LED’s from the control panel lights and the print head rises and falls, indicating that the
mechanical operation of the printer is correct.
If the green LED’s fails to light, this means that the installation has not been carried out correctly or
even that the operation of the printer is faulty. Check the installation.
IMPORTANT !
This product is turned off by disconnecting it from the mains, which must remain accessible.
This product must be connected to an electrical installation that is correctly protected and
earthed.
FI: "Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan"
NO: "Apparatet må tilkoples jordet stikkontakt"
SE: "Apparaten skall anslutas till jordat uttag"
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8
Installation of the ribbon
IMPORTANT !
The ribbon must be correctly installed for the printer to work. Only use Evolis ribbons.
Evolis declines all responsibility if the printer or the print head is damaged through the use
of an unapproved ribbon.
The ribbon is set automatically when the cover is closed.
1. Open the printer cover by
pressing on the lever, then
pivoting it.
3. Close the printer cover.
2. Install the ribbon
in the printer
as shown.

9
Loading the cards
Card feeder
The Dualys is equipped with a card feeder that contains up to 100 cards (0.76mm – 30mil).
IMPORTANT !
Card thickness:
• The Dualys accepts card thickness from 0.25mm (10mil) to 1mm (40mil).
Advice concerning the selection of cards:
• Only use the type of cards appearing on the Technical Specifiactions chapter of this manual
• Do not touch the printable surface of the cards ; the printing quality depends on this
• Do not use damaged or folded cards or with a texture in relief
• Always stock blank cards in a clean, dust-free loaction
2. Press the spring system down inside the
feeder and insert the cards as shown.
Note: The side to be printed must be
facing down.
1. Remove the feeder from the
printer as shown.
3. Replace the feeder in the printer.
Then, push on the upper part of the
feeder until you hear a “click”.
CLIC
max.max.max.