Evolis Dualys User manual

User’s Guide
Plastic Card Printer
Dualys User’s Guide. Part Number: A5305. Rev. A
July 2003 © Evolis Card Printer
1

Trademarks
Evolis Dualys is a registered trademark of Evolis Card Printer.
Microsoft is a U.S. registered trademark of Microsoft Corporation.
Windows is a trademark of Microsoft Corporation.
Copyright Information
© 2003 Evolis Card Printer. All rights reserved.
Notice of Royalty
The user is obliged to observe the regulations relative to royalties applicable in his country. No
part of this manual may be photocopied, translated, reproduced or transmitted for whatever
purpose or by any means, electronic or mechanical, without the express and written permis-
sion of the Evolis Card Printer Company.
All information contained in this document is subject to changes without prior notification.
Evolis Card Printer cannot be held responsible for possible errors contained in this manual, nor
incidental or consequential damage connected with the supply or use of this manual.

DECLARATION OF CONFORMITY
CONCERNING SAFETY AND
ELECTROMAGNETIC COMPATIBILITY
Name of the manufacturer: Evolis Card Printer
Address: 29, avenue de la Fontaine
Z.I. Angers Beaucouzé
49070 Beaucouzé
France
Material designation: Dualys printer
I, the undersigned,
Mr. Serge Olivier, Technical Manager
Declare that I have rec eived the assumption of the above material, used
and installed in accordance with the notice, with the essential require-
ments of Directives 73/23/CEE and 86/336/CEE, modified by 92/31/CEE
and 93/68/CEE by the application of the following regulations:
EN 60950 of January 1993 + A1 / A2 / A3 / A4
EN 55022 Class A of 1998
EN 55024 of 1998
EN 61000-3-2 of 1995
EN 61000-3-3 of 1995
Supplementary Information
(1) This equipment complies with a Class A digital device. In a residential environment, this equi
pment may cause harmful
interferences. In this case, the user will be required to take appropriate measures.
(2) This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interfe-
rence when the equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference
in which case the user will be
required to correct the interference at his own expense.
Beaucouzé, June 2003
2

Table of contents
Introduction .................................................................. 4
Chapter I • Setting out ............................................... 5
Choice of a location ..................................................... 5
Unpacking the printer ................................................... 5
Description of the printer and its functions .......................... 6
Installation of the interface and the supply cable .................... 7
Installation of the ribbon ................................................ 8
Card feeder ........................................................ 9
Card thickness adjustment ..................................... 10
Card output hopper ............................................ 10
Reject card box .................................................. 11
Other stages of installation ............................................ 11
Chapter II • Printing .................................................. 12
Driver installation ....................................................... 12
Configuration of the printing parameters ........................... 13
Printing ................................................................... 15
Chapter III • Cleaning ............................................... 18
Cleaning of the interior of the printer ............................... 18
Cleaning of the print head ............................................ 20
Maintenance of the cleaning roller .................................. 21
Chapter IV • Assistance ............................................. 22
Interpretation of the printer control panel .......................... 22
Printing and interpreting a test card ................................. 25
Printing quality problems .............................................. 26
Correcting card jamming .............................................. 28
Changing a print head ................................................. 29
Customer assistance ................................................... 30
Chapter V • Technical specifications .......................... 31
Chapter VI • Evolis Guarantee .................................. 32
Chapter VII • Supplies .............................................. 33
Appendix A • Magnetic encoding ............................. 34
Appendix B • Smart Card Contact Station ................ 36
3

Introduction
We congratulate you for choosing a Dualys printer!
The Dualys printer is the ideal solution for printing your plastic cards in areas such as employee
badges, students card, access control badges, membership cards, service bureaus and all other
applications required dual-sided card printing …
This product is accompanied by a wide range of assistance services from the company Evolis and its
partners, specially chosen to help you effectively and professionally.
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5
Chap.1
Setting out
Choice of a location
The Dualys printer must be set up on a level surface, in a dust free environment.
It is essential to be able to access the printer from all sides for installation and use.
WARNING !
The printer weighs 13,5 kg (29.76lbs) without the consumables installed.
It is therefore wise to be helped by another person when lifting and moving it.
Unpacking the printer
To unpack the printer, proceed as follows:
1. Remove the upper protective foams.
2. With another person, lift the printer out of its cardboard and place it in the selected
location.
3. Remove the plastic cover and any adhesive from the outside of the printer.
NOTE !
It is best to keep all the packing materials in case the printer has to be moved or
returned for any reason.
The following elements are provided with your Dualys printer:
■Power supply and supply cable
■Printer interface cables (parallel Centronics and USB)
■Quick Operating Guide
■Dualys CD (Drivers & Documents)
■eMedia Card Designer CD
■eMedia Information Guide
■Cleaning kit
If any of these elements are missing from your set, please contact your Evolis reseller.

6
Description of the printer and its functions
We invite you to see the different components of your printer marked on
the following drawings, which we refer to in this manual.
ACard Output Hopper Collects the cards ejected from printer
BCover lever Allows the printer cover to be opened and closed
CCard Feeder Holds the cards before printing
DControl Panel Shows the printer activity
EFlip Over Module Rotates the card 180°
FReject Card Box Collects the faulty cards
GIdentification Label Gives the printer model and serial number
HSwitch On/Off switch
IElectrical connector For connecting the printer to the power supply
JParallel port (standard) Enables data to be received and sent from and to the computer
KUSB port (standard) Enables data to be received and sent from and to the computer
LSerial Port (optional) Enables data to be received and sent from and to the computer or
connection to an external smart card reader/encoder
MCleaning Rollers Remove dust before printing the cards
NPrint Head For printing cards
Printer control panel
A control panel is available on the upper top of the printer.
Four LED’s are associated with symbols indicating the current activity of the printer.
These LED’s indicate:
NOTE !
Refer to chapter 4 of this manual for
further information on the interpreta-
tion of the messages of the control
panel.
F
J
K
I
L
H
E
D
G
A
N
B
C
M
Switch on,
data reception
Push button
Cleaning signal
No card
Ribbon end

Installation of the interface
and supply cables
WARNING !
Make sure that the printer switch is at 0 (OFF).
1. Connect the interface cable supplied with your printer as shown above.
2. Connect the other end of the cable to the corresponding port of your computer.
3. Connect the supply cable to the supply and then connect the connector of the supply cable
to the printer.
4. Then connect the end of the supply cable to an earthed mains socket.
5. Turn on the printer.
The green LED’s from the control panel lights and the print head rises and falls, indicating that the
mechanical operation of the printer is correct.
If the green LED’s fails to light, this means that the installation has not been carried out correctly or
even that the operation of the printer is faulty. Check the installation.
IMPORTANT !
This product is turned off by disconnecting it from the mains, which must remain accessible.
This product must be connected to an electrical installation that is correctly protected and
earthed.
FI: "Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan"
NO: "Apparatet må tilkoples jordet stikkontakt"
SE: "Apparaten skall anslutas till jordat uttag"
7

8
Installation of the ribbon
IMPORTANT !
The ribbon must be correctly installed for the printer to work. Only use Evolis ribbons.
Evolis declines all responsibility if the printer or the print head is damaged through the use
of an unapproved ribbon.
The ribbon is set automatically when the cover is closed.
1. Open the printer cover by
pressing on the lever, then
pivoting it.
3. Close the printer cover.
2. Install the ribbon
in the printer
as shown.

9
Loading the cards
Card feeder
The Dualys is equipped with a card feeder that contains up to 100 cards (0.76mm – 30mil).
IMPORTANT !
Card thickness:
• The Dualys accepts card thickness from 0.25mm (10mil) to 1mm (40mil).
Advice concerning the selection of cards:
• Only use the type of cards appearing on the Technical Specifiactions chapter of this manual
• Do not touch the printable surface of the cards ; the printing quality depends on this
• Do not use damaged or folded cards or with a texture in relief
• Always stock blank cards in a clean, dust-free loaction
2. Press the spring system down inside the
feeder and insert the cards as shown.
Note: The side to be printed must be
facing down.
1. Remove the feeder from the
printer as shown.
3. Replace the feeder in the printer.
Then, push on the upper part of the
feeder until you hear a “click”.
CLIC
max.max.max.

10
Card thickness adjustment
The Dualys printer is fitted with a manual card thickness adjustment system which is situated in the
feeder cage.
1. Locate the door of
the output hopper.
2. Open the door as
shown and remove
the printed cards.
3. Close the door.
2. Move left or right the
handle as shown to adjust
the card thickness.
NOTE !
The Dualys printer accepts card thichness from 0,25 mm (10mil) to 1 mm (40mil).
Factory setting for card thickness is 0.76mm (30mil).
1. Remove the feeder from the
printer as shown.
3. Replace the feeder in the printer.
Then, push on the upper part of the
feeder until you hear a “click”.
CLIC
Card output hopper
The Dualys printer is equipped with an output hopper with a capacity of 100 cards (0.76 mm – 30mil)
devoted to receiving the printed cards.

Reject card box
The Dualys printer is fitted with a reject box situated underneath the card feeder.
The reject box is designed to receive:
- all faulty cards
- all used cleaning cards
- printed test cards
A card present in the flip over module or in the printing station is ejected into the reject box in the
following cases:
■Detection of a problem in transporting the card
■Detection of the problem with the rising and lowering of the print head
■Detection of a problem in the flip over module
■Torn or cut ribbon
■Error of magnetic encoding (data writing or reading)
■Error of personalisation of a smart card (data writing or reading)
■Error of personalisation of a contactless card (data writing or reading)
NOTE !
The reject box can contain up to 20 cards (0.76 mm - 30 mil). The excess cards are
ejected out of the printer.
Other stages of installation
You have now completed the installation (material) of your Dualys printer. For the moment, we
strongly advise you to continue to read this manual and we will inform you that there are still two extra
stages to be followed to make your Dualys printer perfectly operational:
■Installation of printer driver
■Printer cleaning
11
Locate the reject card box and
remove the faulty or/and used
cleaning cards.

Chap. 2
Printing
Installation of the printer driver
Before using your Dualys printer, you must install its driver.
Remember: the driver and Dualys printer operate under Windows 2000, NT 4.0 and Xp.
NOTE !
The CD provided with the printer includes a utility which automates the installation of the
printer driver. This utility installs the driver the right driver for your configuration.
For Windows users:
1. Start Windows making sure that no other Windows application is running.
2. Put the CD in the Cd-rom reader of the computer.
3. When it starts, the CD shows a main menu. Click on the language required.
4. Click on the Driver Installation option of the menu. The driver is installed automatically.
If the installation program does not work automatically, follow the instructions below:
1. Start Windows making sure that no other Windows application is running.
2. Put the CD in the Cd-rom reader of the computer.
3. Click Start on the Windows bar, select Parameters and then Printers.
4. Double-click on the icon Add printer.
5. Click on Next until the list of manufacturers is displayed.
6. Click on Floppy disk supplied then on Install from …
7. Select the letter of the reader corresponding to your Cd-rom reader
8. Click on Continue.
9. In the tree of the Cd-rom reader, double-click on Driver list.
10. Double-click on the list corresponding to your Windows environment.
11. Select the file “younof.ini”.
12. Click on OK. the name of the printer manager appears.
13. Continue the installation by following the instructions displayed on the screen.
Note that when you install the driver manually as above, the option “Dialog with printer” in
the “Tools” tab is disable.
The installation of a driver under NT 4.0 / Xp / 2000 may be subject to the authorisation of the
administrator in its “login system” function.
IMPORTANT !
If your printer is connected via a parallel interface cable, the driver installation is now complete.
If your printer is connected via a USB interface cable, go to the following section “For
Windows users with a USB interface” and follow the instructions.
12

For Windows users with a USB interface:
1. Install the driver following the instructions supplied in the preceding section For Windows users.
2. Install the USB driver:
■Check that the Dualys printer is turned on.
■Connect the USB interface cable to your computer and then to the appropriate printer port.
■The window Add New Material Assistant appears. Click on the Next button.
■Click on the option that invites you to seek the best driver for your peripheral and then click on Next.
■Select the option Cd-rom reader and click on Next.
■Choose the list corresponding to the Windows environment (NT 4.0, Xp or 2000).
■Click on Next. The USB has now been installed.
■ Follow the instructions displayed on the screen.
Checking / selecting the printer port:
1. Having turned your computer on and off, clock on Start and in Parameters select Printers
2. In the Printers window, select the Evolis Dualys icon.
3. In the File menu, select Properties.
4.
Click on the Ports tab (for Xp/2000/NT) and select the USB printer port from the list.
5. Click on OK to close this window. The configuration is complete.
Configuring the printing parameters
Before using your Dualys printer, it is recommeded to check / modify the default parameters of the
driver. Furthermore, if you have options installed, you must declare them in the driver.
Your printer has a large number of functions that may be set in the printing manager. These printing
parameters are accessible:
■ From Start in the Windows bar, Parameters then Printers
1. Select Evolis Dualys
2. In File in the menu bar of the Windows window, select Default Document.
■ From your Windows software:
1. In File of the menu bar of your application, select Print or Printing configuration.
Note that the procedures vary according to the type of software used and the Operating system.
IMPORTANT !
Before using the printer, make sure that it has been correctly selected as a default printer.
Selection of the Dualys as default
To select your Dualys printer as default, proceed as follows:
1. Click on Start, in the Windows bar select Parameters and then Printers.
2. Click on the Dualys icon and them point to File on the menu bar.
3. Select Define by default and close the window.
13

Definition of the properties of the Dualys printer
Different dialog boxes enable you to:
■Make adjustment such as the card orientation and the printing quality.
■Manage the different printing modes and the use of the right ribbons.
■Select the printer port.
■Activate the different functions of control, repair and cleaning of the printer.
Use of the on-line help
A help file guides you through the use of each of the printing management parameters in line with
the different printing modes and criteria retained. In order to familiarise you with these various para-
meters, we recommend that you consult this help before making any changes.
“Main” dialog box
This dialog box enables you to
select:
Orientation: the orientation of
the printing in portrait or landsca-
pe and the rotation of the printing
to 180°
Copies: the required number of
copies of the card
“Graphic” dialog box
This dialog box allows the selection of:
Ribbon type: the type of ribbon used
Configuration of the printing: simple
recto or recto-verso printing, with the
possibility of setting the ribbon
panels.
14

“Tools” dialog box
This dialog box offers first level maintenance for
your Dualys printer.
If your Dualys printer has an option with a magne-
tic encoder, configure it now with the “Encoding
Settings” button. For further information on this
printing option, consult Annexe A of this manual.
We would also recommend that you print a “Test
Card” at the time of the first use and keep it safely.
This card records the information that could be
required if you call the after-sales service.
Comment: The “Dialog with printer” option is only
available if the printing driver has been installed
using the installation program of the CD.
“General” dialog box
This dialog box is a window of Windows information that enables the printing of a test page only to
control the communication between the computer and the printer.
“Details” dialog box
This dialog box is a Windows control window that enable the printer port to be selected and validates
the use of the appropriate printer driver. The displayed parameters must only be modified by a person
with advanced competence.
“Color management” dialog box
This dialog box enables the printing to be associated with a defined profile for color management.
Printing
A large number of windows applications allow a document to be printed (Word – Access – Excel, for
instance). In order to familiarise yourselves with the setting up of a letter and the printer settings, we
propose the following dual-sided printing example.
Under Microsoft®Word
After having registrated the Dualys printer by
default:
1. Run Word and in File, click on Page Setup.
2. The dialog box proposes:
■“Paper format”: select Youn Card
■“Orientation” select Landscape
15

The “Margins” dialog box proposes
“printing margins”
■Select 0 cm for all margins
■Then close the window by clicking “OK”
To obtain a document with 2 pages, click on “Insertion” then select “Jump” and validate the
option “Jump page”.
Your Word window should now appear as follows:
You are ready to personalise your letter in
recto/verso by entering the various composition
elements:
■Logo and Illustration
■Identity photo
■Constant and variable texts (Identity)
■Etc.
Example:
It should be noted that this example is not
intended to initiate the operator in the working of
the Word application, it is only intended to
establish a relationship between the drawing of
a card and the Dualys management parameters
necessary for the printing.
16

Evolis Dualys Printer Driver Settings
To access the parameters from the Word window:
1. In the menu bar, point on File and select “Print”
2. The dialog box indicates that the Evolis printer has been selected.
Click on Properties. The dialog box of the Evolis Dualys driver opens.
The printing parameters for this graphic example are:
1. “Main” dialog box select:
■Orientation – Front side: landscape
■Orientation – Back side: landscape
■Copy (number to be determined)
2. “Graphic” dialog box, select:
■In Ribbon type: “6 panel ribbon (YMCKOK)”
■In Printer settings: “Print on both sides”
3. Click on Apply if you change a parameter, then on OK to close each successive dialog box.
4. Once back in the main window, click OK to run printing.
NOTE !
Consult the help in each dialog box, if necessary. See paragraph “Use of on line help”
above for further information.
17

Chap. 3
Cleaning
Preserve the validity of your guarantee !
Not observing the cleaning procedures contained in this chapter may cause the guarantee on your
printer and print head to be annulled. The company Evolis declines all responsibility if the printer is
used in unapproved cleaning conditions.
Evolis places the following cleaning items at your disposal available under the reference article
A5011 – UltraClean Cleaning Kit:
■5 pre-saturated cleaning cards with isopropyl alcohol 99%
■5 swabs with isopropyl alcohol 99%
■1 box of 40 pre-saturated cleaning cloths
Cleaning the interior of the printer
Cleaning cycle: every 1000 inserted cards
Use: pre-saturated cleaning cards
When it is necessary to clean the interior of the printer (every 1000 inserted cards) the Cleaning light
comes on as follows:
Status after inserting 1000 cards
If the printer has not been cleaned after the Cleaning light has lit, it will begin to flash when 200
supplementary cards have been inserted. In this case, the warning light flashes as follows:
Status after inserting 1200 cards
18

WARNING !
If the cleaning cycle is not performed before the 1200th card is printed, the print
head warranty is void.
This simple cleaning system requires the use of pre-saturated cleaning cards specially conceived for
the printer. A cleaning kit including card samples is delivered with your package. The repeated passes
of the card inside the printer clean the card transport rollers, the cleaning rollers and the print head.
To clean the interior of the printer, proceed as follows:
19
1. Remove the feeder
from the printer as shown.
4. Check
that the card
thickness is set to
0.76 mm (30 mil).
5. Replace
the feeder in
the printer.
2. Remove the cards
present in the feeder.
3. Take a new pre-saturated
cleaning card and insert it
in the feeder as shown.
8. Press the control panel push but-
ton for a few seconds.
The cleaning starts.
Note: the used cleaning card is
ejected in the reject card box.
6. Remove the ribbon
from the printer.
7. Close the
printer cover.
IMPORTANT !
After performing a cleaning cycle, wait 2 minutes for the cleaning fluid to
evaporate completely before using the printer again.
CLIC