Evolis Dualys User manual

USER GUIDE
Evolis Card Printer © 2009. All rights reserved. July 2009.
Ref. KU14E A0

Copyright
Evolis Card Printer © July 2009. All rights reserved.
Copyright notice
Users must observe the copyright regulations applicable in their country. This manual must not be photocopied, translated, reproduced
or transmitted, in whole or in part, for any reason and by any electronic or mechanical means whatsoever without the express written
consent of the Evolis Card Printer company.
All the information contained in this document is subject to change without prior notice.
Evolis Card Printer cannot be held liable for any errors that may be found in this manual, or for any loss or damage arising accidentally or
as a result of dissemination or use of this manual.
Trademarks
is a trademark of Evolis Card Printer. All other trademarks belong to their respective holders.
Warranty
Refer to the warranty notice supplied with your printer for warranty terms and conditions and limitations.
Environmental information – recycling of end-of-life products
The manufacture of the equipment that you have purchased required the extraction and use of natural resources. It may contain
materials that are hazardous to health and the environment.
To prevent the dispersal of such materials into our environment and reduce the pressure on our natural resources, we recommend that
you use existing collection systems. These systems will appropriately re-use or recycle most of the materials in your end-of-life equipment.
The crossed-out dustbin symbol on your device is a reminder to use these systems.
If you need further information on collection, re-use and recycling systems, contact your local or regional waste management body.
Do not hesitate to contact us to nd out more by visiting our website at www.evolis.com or by emailing the following address:
[email protected].
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About your new printer
Thank you for choosing an Evolis printer.
Using your new printer, you will be able to create a wide variety of high-quality cards and badges which can be printed in various
thicknesses, colours and styles. This printer uses consumables and accessories available from Evolis. For further details, visit our website at
www.evolis.com.
Warranty registration
Please register on line at www.evolis.com to receive our special offers and general information.
Once on the website, click on Drivers and Support and ll in all the elds, giving in particular the model and serial number found on your
printer.
Getting started
The purpose of this user guide is to guide you, step by step, through your printer and how it works. Take some time to read it in order to
better understand your printer and its features, and to save time during installation and use.
As with all Evolis products, a great deal of care has been taken over this manual. Should you nd an error, however, please let us know by
emailing us at [email protected].
Contents
The bookmarks found top left of your screen can be used to navigate between the various sections in this user guide.
Icons
The following icons are used in this manual to highlight important information:
Information providing further details or depth about certain points in the main text.
Indicates that failing to take the recommended action is liable to damage your printer.
This symbol indicates that a video showing the procedure is available on the www.evolis.com website.
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Getting started
1-1 Unpacking
Your printer is supplied with several accessories that we ask you to look at closely.
This list may vary depending on your location.
The printer is shipped in special packaging designed to prevent any damage in transit. If you notice any visible damage, do not hesitate
to contact the shipper and immediately inform your Evolis dealer, who will tell you the procedure to follow.
Evolis takes great care over the quality of its packaging and we ask that you keep this packaging somewhere clean and dry.
You will be asked for the full original packaging (outer box, inner wedges and protective bags) in the event that
the printer is returned. If the printer is returned without its original packaging and components are damaged in
transit, these components will no longer be covered by the warranty. You will be charged for new packaging
for shipping the printer back to you.
Accessories supplied with your printer:
lPower supply unit - VP ELECTRONIQUE or SWITCHBOX Type F10723-A or Type EA10723.
lMains power cable.
lUSB cable.
lInstallation and documentation CD-ROM.
lStarter cleaning kit.
lQuick installation guide.
lWarranty notice.
lCompliance statement documentation.
If any of these components is missing, please contact your Evolis dealer.
Use only the power supply unit supplied with your Evolis printer.
VP ELECTRONIQUE or SWITCHBOX Type F10723-A or Type EA10723.
Use only the USB cable supplied with your Evolis printer.
The Evolis printer must be placed in a dry location, protected from dust and draughts but well-ventilated. Take
care to keep your printer on a at, sturdy surface able to bear its weight.
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1-2 Description of the printer and its functions
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A- Output hopper
B- Cover opening button
C- Card input feeder
D- Control panel
E- Manual card feed (option)
F- Carrying handle
G- DB-9 connector (option)
H- Power cable socket
I- USB socket (std)
J- Ethernet socket (option)
Control
button
End of
ribbon
Cleaning
No cards Cover
open

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K- Card turnover area
L- Magnetic encoder (option)
M- Cleaning roller
N- Card thickness adjustment gauge
O- Thermal print head
P- Serial number label

1-3 Installation
1-3a CONNECTING THE PRINTER
äConnection to the power supply
The printer must be connected to a properly protected and earthed electrical installation.
FI: Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan.
NO: Apparatet må tilkoples jordet stikkontakt.
SE: Apparaten skall anslutas till jordat uttag.
ÊConnect the power cable to the power supply unit, then plug the power
cable connector into the printer.
ËNext, plug the end of the power cable into an earthed power socket.
ÌThe printer is powered on, and the printer’s control panel lights up,
indicating that the printer is working properly. If the control panel does
not light, then either installation has not been carried out correctly or the
printer is not working properly. Check the installation.
Before attempting any maintenance, ensure that the power cable is always unplugged. For your personal safety,
ensure that the cable and power supply unit remain easy to access, especially in the event of an emergency.
To save energy, the printer will automatically switch itself to standby mode after 10 minutes of inactivity.
äConnecting the USB cable
Under no circumstances should you connect the USB data cable before installation of the printer driver is
complete.
Refer to the section on printer driver installation for further details, and follow the instructions carefully.
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1-3b RIBBONS
Evolis original ribbons optimise your printer’s operation and avoid causing damage to it. The use of ribbons from other suppliers is liable to
damage your printer and voids the manufacturer’s warranty for the printer.
For optimum print quality, Evolis recommends that the printer is fully cleaned every time the ribbon is changed. See the Servicing and
Maintenance section of this manual.
äFitting the ribbon
Ensure that the appropriate ribbon type is selected in the print driver.
ÊOpen the cover.
ËInsert the ribbon as shown.
ÌClose the cover and press until a click is heard.
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Ê Ë Ì

1-3c CARDS
For optimum quality, the cards used must be ISO 7810 certied.
Use only the card types recommended by Evolis.
Do not touch the printable surface of the cards in order to preserve print quality.
Do not use cards that have been damaged, folded, embossed or dropped on the oor.
Keep your cards protected from dust.
äLoading the cards
ÊRemove the card feeder.
ËTurn the feeder over and insert the cards. Ensure the cards are positioned as illustrated in the diagram.
ÌPut the feeder back into the printer and press until a click is heard.
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Ê Ë Ì

äRemoving printed cards
Once the print cycle is complete, cards are delivered into the output hopper found on the left of the device. This output hopper is
designed to collect the printed and/or encoded cards. The printer is equipped with an output hopper with a capacity of 50 x 0.76 mm
cards.
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äAdjusting card thickness
The printer is equipped with a manual card thickness adjustment mechanism which can be reached either through the card feeder or
through the inside of the printing unit when the cover is open. The printer accepts cards between 0.25 mm and 1 mm thick. The factory
setting for card thickness is 0.76 mm.
Adjusting card thickness through the feeder cage:
ÊRemove the card feeder from the printer as shown.
ËAdjust the thickness of the cards used by moving the lever from right to left to the desired card thickness.
ÌPut the feeder back into the printer by pressing on the upper section of the feeder until it clicks.
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Ê Ë Ì

Adjusting card thickness from inside of the printer:
ÊOpen the printer cover by pressing on the opening lever, then tilt the cover up.
ËIf necessary, remove any ribbon inside the printer. Then adjust the thickness of the cards used by moving the lever from
right to left to the desired card thickness.
ÌReplace the ribbon in the printer, then close the cover.
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Ê Ë Ì

äInserting cards manually
The printer may optionally be equipped with a manual feeder for inserting cards individually.
The manual feeder option needs to be congured via the printer driver’s Properties, under the “Graphics” tab.
Choose “Manual feed” from the “Card management - input” menu and select the desired output method from the menu.
The manual card feeder is installed as follows:
ÊRemove the card feeder from the printer as shown.
ËUsing the lever, set the card thickness to the MAX position.
ÌPlace the manual card feeder in the printer as shown. Then press on the upper section of the feeder until it clicks.
ÍInsert the cards, as indicated.
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Ê Ë
Í
Ì

Printing
The information about the procedures described in this section refers to a Windows XP environment.
2-1 Installing the print driver
Conguration of the printer and its driver is a very important step and requires very special care. In fact, inappropriate settings are a
factor having a negative impact on the quality of card customisation. It is therefore essential to proceed in stages, changing settings only
when you are completely sure. Evolis offers the option to revert to the factory settings at any time if the adjustments made do not give
the expected results.
Your printer is delivered with a CD containing the print drivers for Windows and Macintosh platforms.
To install a print driver, insert the CD into your computer and select the print driver menu. A program will guide you through the entire
installation process.
Do not connect your USB cable to your computer until prompted to do so by the installation program.
For the connection procedure, see the section on Connecting the Printer.
Follow the installation procedure scrupulously. Some versions of Windows and Macintosh require the user to
have administrator rights to install the driver.
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2-2 Managing the print settings
Before using your printer, it is essential to check and/or change the default print driver settings:
lRibbon type
lCard type
l Card nish or treatment
l…
You will nd more detailed information about the cards recommended by Evolis in the ‘Evolis Genuine Product’
list of consumables.
Pay attention to the settings dened under the print driver Properties and do not hesitate to contact your Evolis
dealer for any advice and assistance needed before making any changes.
These print settings are accessible:
lFrom the Start button found bottom-left on the Windows task bar, select Printers and faxes.
lSelect your printer and double click.
lFrom the Printer menu, select Properties.
l The rst properties conguration screen for the equipment then appears.
l The main tabs used to dene the settings are “Graphics” and “Tools”.
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ä“Graphics” tab
lRibbon or card types
lFront/back printing
lChoice of methods for feeding and collecting cards
lCard orientation, portrait or landscape
lNumber of copies
ä“Tools” tab
lSetting and testing magnetic encoding options
lTest card printing
lCleaning the printer
lDialogue interface with the printer.
We recommend that you print a test card when rst using the printer, and keep it. This card records information
such as the model and serial number which you could be asked to provide if you call technical support.
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2-3 Printing a card
A large number of Windows applications allow documents to be printed (for example the tools in Microsoft’s Ofce suite, i.e. MS-Word,
MS-Access, Ms-Excel, MS-PowerPoint).
To gain familiarity with the layout of a card and conguring its formatting and printing, we suggest the following example.
äIn Microsoft®Word
After having set the Evolis printer as the default:
lStart the MS-Word application
l Click on the File in the menu bar, then on Page Setup
lThe Paper tab has a Paper Size option, select CR80 Card
lIn the Margins tab, set all margins to ‘0’, then in the Orientation section, select Landscape.
lClose the window by clicking OK.
Your Word window should now look like this:
You are ready to customise your card by adding the various items that go to make
up a card:
lLogo and Illustration
l Identication photo
lFixed and variable text
lBar code, etc.
Once ready, click on File and then on Print.
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2-4 Connecting to a network (Ethernet)
All Evolis printers have the benet of a TCP/IP network connection mechanism. This feature is available as standard or as an option,
depending on the model in the range.
Out of the box, the printer comes congured in DHCP mode (Dynamic Host Conguration Protocol), which means that its IP address is
supplied by the network. In addition to these basic settings, the network administrator has the option of conguring the printer differently
in order to comply with the constraints imposed by the corporate LAN:
lPrinter connected in a subnet, in DHCP
l Printer connected within a subnet with xed IP address, with WINS resolution
l Printer connected within a subnet with xed IP address, without WINS resolution
The printer may be identied on the network in two ways:
lBy its hostname (NETBIOS)
lBy its IP address.
The user-denable settings are:
lThe printer’s IP address
lSubnet mask
lGateway
lWINS server.
Changing the printer’s basic settings, without prior knowledge of the layout of the LAN in question or without
genuine technical knowledge may result in a malfunction of the printer, and may even extend to a more
widespread failure of all or part of the LAN. Contact your System and Network Administrator before connecting
to or changing the settings for your local area network.
For further details, refer to the ‘Conguration of Evolis printers on a TCP/IP (Ethernet) LAN’ manual.
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Maintenance
3-1 General warranty information
Your Evolis printer has been designed to give you long service and needs only minimal regular maintenance. Please comply with the
instructions given below to ensure that it runs satisfactorily.
Keep your warranty cover!
The manufacturer’s warranty is subject to strict adherence to the routine servicing and maintenance instructions,
and in particular the printer cleaning cycles.
Any failure to follow the maintenance and servicing procedures described in this section voids the print head warranty.
Evolis declines any liability where there has been a failure to carry out required maintenance on the printer.
The print head is a wearing part and an extremely sensitive printer component. Its useful life can be seriously curtailed by the presence of
dust, liquids or solids in the printer’s immediate environment, on the print head or on the cards. Users must take all necessary precautions
to insert only clean cards, free of dust deposits or foreign bodies, into the machine.
The frequency and quality of cleaning are decisive factors enabling users to extend the print head’s useful life and to ensure excellent
print quality. Particular care must therefore be taken with cleaning. Users must comply with the servicing and maintenance instructions
as fully described in this section.
In addition, the use of Evolis brand ribbons (Evolis Genuine Ribbons) also ensures that your equipment operates properly. Use of ribbons
not approved by Evolis may as a consequence affect the quality and reliability of print jobs, produce low quality printed output and even
affect the printer’s operation. The manufacturer’s warranty does not cover physical damage or quality problems caused by using non-
Evolis approved ribbons.
Evolis provides replacement parts and consumables that you can refer to within this user guide or by visiting the website at www.evolis.
com.
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3-2 Routine printer cleaning
The print head warranty is directly linked to routine cleaning of your printer.
If you do not carry out this cleaning at the required times, the print head warranty will cease to be valid.
Recommended cleaning cycle: whenever the ribbon is changed
Mandatory cleaning cycle: when the cleaning warning is triggered
Servicing accessory: cleaning card
Your printer is tted with a cleaning warning system which is triggered after a certain number of cards have
been inserted, depending on the model of printer that you have (see table below).
You should proceed with the routine cleaning of your printer as soon as the warning is triggered.
If you continue to run the printer despite the warning and if the warning light starts to ash, the print head warranty
will be automatically voided owing to a failure to comply with your contractual maintenance obligations.
So for example for a Tattoo2 printer, if you insert 50 cards after the cleaning warning is triggered, you have only 50 more cards before
cleaning the printer and keeping your warranty valid.
Printer Cleaning required after:
(warning light steady)
Number of cards remaining
before warranty voided
(warning light steady)
Warranty invalid after:
(warning light ashing)
Tattoo2 400 cards 100 cards 500 cards
Tattoo RW 400 cards 100 cards 500 cards
Pebble4 1000 cards 200 cards 1200 cards
Dualys3 1000 cards 200 cards 1200 cards
Securion 800 cards 200 cards 1000 cards
Quantum 900 cards 700 cards 1600 cards
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