Goldmedal 2396 Series User manual

© 2020 Gold Medal Products Co.
Part No. 110274
Instruction Manual
10700 Medallion Drive, Cincinnati, Ohio 45241-4807 USA
Popcorn Topping Dispenser
and Base
Model Series 2396 and 2495
Topping Dispenser
shown with Base.
Pedestal and Open
Rack Assembly
Pedestal and Enclosed
Rolling Rack Assembly

Popcorn Topping Dispenser
and Base Model Series 2396 and 2495
Page 2
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Table of Contents
SAFETY PRECAUTIONS ...................................................................................................................................3
INSTALLATION INSTRUCTIONS ...................................................................................................................5
Inspection of Shipment .......................................................................................................................................5
Manual.......................................................................................................................................................................5
Model Description.................................................................................................................................................5
Items Included with this Unit ...........................................................................................................................6
Electrical Requirements .....................................................................................................................................6
Before You Plug In Machine ..............................................................................................................................6
Unit Installation .....................................................................................................................................................7
Countertop Cutout Dimensions .......................................................................................................................9
Topping Installation..........................................................................................................................................10
Steps to Attach the Universal Bag Connector..........................................................................................10
OPERATING INSTRUCTIONS ......................................................................................................................11
Controls and Their Functions........................................................................................................................11
Additional Controls—Photo-Eye Units Only......................................................................................12
Adjusting Dispense Settings...........................................................................................................................13
Prime Unit for Use..............................................................................................................................................13
Operating the Dispenser..................................................................................................................................13
Units without a Photo-eye.........................................................................................................................13
Units with a Photo-eye ...............................................................................................................................14
Auto-Dispense Mode:..................................................................................................................................14
Manual Dispense Mode: .............................................................................................................................14
Care and Cleaning .................................................................................................................................... 15
Daily Cleaning Instructions for Unit and Base (if equipped).............................................................15
Sanitizing the Tubing and Pump ..................................................................................................................15
Troubleshooting....................................................................................................................................... 17
MAINTENANCE INSTRUCTIONS ................................................................................................................ 19
ORDERING SPARE PARTS............................................................................................................................ 20
Pedestal –Parts Breakdown ..........................................................................................................................21
Open Rack Assembly –Exterior View –Parts Breakdown.................................................................23
Open Rack Assembly - Control Box Interior –Parts Breakdown ....................................................25
2495 Series Base (for use with Open Rack Assembly) ........................................................................27
Enclosed Rolling Rack –Exterior View –Parts Breakdown ..............................................................28
Enclosed Rolling Rack - Control Box Interior –Parts Breakdown ..................................................30
Wiring Diagram ........................................................................................................................................32
WARRANTY...................................................................................................................................................... 34

Popcorn Topping Dispenser
and Base Model Series 2396 and 2495
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SAFETY PRECAUTIONS
DANGER
Machine must be properly grounded to prevent electrical shock to personnel.
Failure to do so could result in serious injury, or death.
DO NOT immerse any part of this equipment in water.
DO NOT use excessive water when cleaning.
Keep cord and plug off the ground and away from moisture.
Always unplug the equipment before cleaning or servicing.
Make sure all machine switches are in the OFF position before plugging the
equipment into the receptacle.
008_051514
DANGER
Improper installation, adjustment, alteration, service, or maintenance can
cause property damage, injury, or death. Any alterations to this equipment
will void the warranty and may cause a dangerous condition. This appliance
is not intended to be operated by means of an external timer or separate
remote-control system. NEVER make alterations to this equipment. Read the
Installation, Operating, and Maintenance Instructions thoroughly before
installing, servicing, or operating this equipment.
014_020416
WARNING
To avoid burns, DO NOT touch heated surfaces.
DO NOT place or leave objects in contact with heated surfaces.
009_092414
WARNING
ALWAYS wear safety glasses when servicing this equipment.
010_010914
WARNING
No user serviceable parts inside. Refer servicing to qualified service
personnel.
011_051514
WARNING
Read and understand operator’s manual and all other safety instructions
before using this equipment. To order copies of the operator’s manual go to
gmpopcorn.com or write to Gold Medal Products Co., 10700 Medallion Drive,
Cincinnati, OH 45241 USA 1-(800)-543-0862
022_060215

Popcorn Topping Dispenser
and Base Model Series 2396 and 2495
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WARNING
DO NOT allow direct contact of this equipment by the public when used in
food service locations. Only personnel trained and experienced in the
equipment operation may operate this equipment.
Carefully read all instructions before operation.
012_010914
WARNING
This machine is NOT to be operated by minors.
007_010914
Note: Improvements are always being made to Gold Medal’s equipment. This information
may not be the latest available for your purposes. It is critical that you call Gold Medal’s
Technical Service Department at 1-800-543-0862 for any questions about your
machine operations, replacement parts, or any service questions. (Gold Medal
Products Co. does not assume any liability for injury due to careless handling and/or
reckless operation of this equipment.) General images may be used in manual for
reference only.

Popcorn Topping Dispenser
and Base Model Series 2396 and 2495
Page 5
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INSTALLATION INSTRUCTIONS
Inspection of Shipment
After unpacking, check thoroughly for any damage which may have occurred in transit. Claims
should be filed immediately with the transportation company. The warranty does not cover
damage that occurs in transit, or damage caused by abuse, or consequential damage due to the
operation of this machine, since it is beyond our control (reference warranty in back of manual).
Manual
Read and understand the operator’s manual and all other safety instructions before using this
equipment. To order copies of the operator’s manual go to gmpopcorn.com or write to Gold
Medal Products Co., 10700 Medallion Drive, Cincinnati, OH 45241 USA 1-(800)-543-0862.
Model Description
Model Series 2396 is a pedestal style topping dispenser with an LED lighted sign and a rack
assembly which holds 2 boxes of topping (for dual pedestals, rack feeds both pedestals).
Model Description
2396 Series
200
201
210
211
220
221
230
231
Single Pedestal
•
•
•
•
Dual Pedestal
•
•
•
•
Photo-eye
•
•
•
•
(1) Open Rack
•
•
•
•
(1) Enclosed Rack
•
•
•
•
•Pedestal mounts to a countertop (provided by customer) or a base (options shown below).
•Rack gets installed under the countertop—an open rack must be in an enclosed cabinet
under the counter (provided by customer) so the heating system can maintain product
temperature.
•The forced air heating system controls cabinet temperature to 120-130°F. Pedestal heater
assures dispense temperature of 110-130°F.
•Rack has heated line capability (heated line kit sold separately, see option below).
Optional Items (all items sold separately)
•2495-00-200 Stainless Steel Base (for single pedestal—no remote switch cutout).
•2495-00-210 Stainless Steel Base (for single pedestal with remote switch cutout).
•2396-HL-200 Heated Line Kit—dual pedestals use one kit for each line.
•2396-RS-200 ADA Remote Switch—dual pedestals use a remote for each pedestal.

Popcorn Topping Dispenser
and Base Model Series 2396 and 2495
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Items Included with this Unit
Electrical Requirements
The following power supply must be provided (reference unit Data Plate for Wattage requirement):
120 V~, 60 Hz
DANGER
Machine must be properly grounded to prevent electrical shock to personnel.
Failure to do so could result in serious injury, or death.
DO NOT immerse any part of this equipment in water.
DO NOT use excessive water when cleaning.
Keep cord and plug off the ground and away from moisture.
Always unplug the equipment before cleaning or servicing.
Make sure all machine switches are in the OFF position before plugging the
equipment into the receptacle.
008_051514
A certified electrician must furnish sufficient power for proper machine operation and install any
supplied receptacle (reference unit Data Plate for model specific Volts AC, Hertz, and Wattage
requirements). We recommend this equipment be on a dedicated and protected circuit. Failure
to wire properly will void the warranty and may result in damage to the machine. It is Gold Medal
Products Co.’s recommendation that this machine be plugged directly into a wall outlet. The use of
extension cords is not recommended due to safety concerns, and may cause sacrificed and/or
reduced performance. Make sure cord is located to prevent a trip hazard or unit upset.
Before You Plug In Machine
1. Make sure the power switch is OFF before plugging unit into receptacle.
2. Make sure wall outlet can accept the grounded plug on the power supply cord.
3. The wall outlet must have the proper polarity. If in doubt, have a competent
electrician inspect the outlet and correct if necessary.
Washer Plate (PN 114584)
Drip Pan (PN 69148)
Drip Pan Insert
(PN 69201)
Hose Clamp
(PN12466)
(to attach oil line)
•Manual and Warranty Registration Card
•Small Screwdriver (photo-eye units only, PN 55554) for making pump adjustments.
•Fastener Kit (PN 114768) to mount pedestal, includes:
(4) 1/4-20 x 2” Screws, (4) Flat Washers, (4) 1/4-20 Lock Nuts
Note: A Mounting hardware kit, washer plate, and drip pan/insert is provided for each pedestal.

Popcorn Topping Dispenser
and Base Model Series 2396 and 2495
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4. DO NOT use a grounded to un-grounded receptacle adapter (where applicable).
5. Install unit in a level position.
CAUTION
If the supply cord is damaged, it must be replaced by Gold Medal Products Co.,
its service agent or similarly qualified persons in order to avoid a hazard.
039_080614
Unit Installation
1. Remove all packaging and tape prior to installation.
2. Mounting requirements—the pedestal mounts to a sturdy, level countertop where
the open rack assembly can be installed in an enclosed area under the counter
(countertop/cabinet to be provided by customer).
Limit cabinet interior dimensions to 3 x 3 feet max. for unit to maintain adequate
cabinet temperature. Allow enough access clearance to cabinet to clean and maintain
the pump, and to add/remove boxes of topping.
Enclosed rolling rack—position assembly under the countertop where it can be
connected to the pedestal.
3. If using a 2495 Base, mounting holes and cutouts are provided.
To prepare countertop for pedestal—drill the pedestal mounting holes and cut the
rectangular holes for the power cable and oil tube, drip pan, and remote switch (if
equipped). See Countertop Cutout Dimensions in next section for reference.
Single pedestal and open rack assembly shown for general reference.
6 Prong Power Cord
(connects to 6-prong
receptacle on rack)
Aluminum
Oil Tube
Universal Bag Connector(s)
(connects to topping bag)
6 Prong Receptacle
(connects to pedestal
power cord)
Discharge Oil Line(s)
(connects to aluminum
tube on pedestal)
Power Cord
Heated Line
Receptacle
Control Box

Popcorn Topping Dispenser
and Base Model Series 2396 and 2495
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4. Secure pedestal to countertop with fasteners provided, see image below.
5. Set rack assembly into the cabinet under the counter.
6. Attach the heated discharge oil-line tubing (from the oil pump) to the aluminum tube
on the pedestal with the hose clamp provided (dual pedestal units will have 2 lines).
7. Plug the pedestal power cord into the 6-prong receptacle on the side of the control
box—make sure receptacle lock is fully engaged (for each pedestal), see image below.
8. ADA Remote Switch Option: Install remote switch as needed (sold separately, see
instructions provided with the switch).
9. Plug the power cord from the rack assembly into a proper outlet (see Electrical
Requirements section).
10. The unit is now ready to load boxes of topping, see Topping Installation section.
Insert pedestal
into countertop.
Fasten pedestal using 1/4-20
bolts, washers, washer plate,
and lock nuts.
1
2
Washer Plate
Plug Pedestal into Rack Assembly
Align Plug Pins with
6 Prong Receptacle.
Fully lock plug
to receptacle.

Popcorn Topping Dispenser
and Base Model Series 2396 and 2495
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Countertop Cutout Dimensions
This section shows the placement, hole size and cutout dimensions to mount the pedestal(s),
drip pan, and ADA Remote (if equipped).
Dimensions shown for
Single Pedestal Model and
ADA Remote Switch.
Space accordingly for Dual
Pedestal Models/ADA
Remote Switches.
COUNTER TOP CUTOUTS FOR
2396-00-200 SERIES TOPPING DISPENSERS
8.750
4.625
15.500
3.094
.313
3.219
2.594
.375 THRU FOR
1/4-20 BOLTS (4)
LOCATE FROM EDGE OF
COUNTER TOP TO MEET
ADA REACH LIMITS
.188 (4)
3.219
4.563
2.688
.281
4.938
.188
DWG # 114789
.125
2.938
EDGE OF COUNTER TOP
4.375
CUT OUT FOR
REMOTE SWITCH MODULE
2396-RS-200.
CUT OUT FOR
DRIP PAN 69148 CUT OUT FOR
PEDESTAL MOUNTING

Popcorn Topping Dispenser
and Base Model Series 2396 and 2495
Page 10
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Topping Installation
Use maximum of (2) 35 pound boxes of topping for this unit.
IMPORTANT: DO NOT attempt to operate this system with a bag which has been
removed from the box.
This product is not intended for use with volatile food products
(i.e. real butter).
1. Load two boxes of pre-heated topping onto the rack. Gold Medal’s Backroom Warmer
(Item No. 2262) may be purchased for pre-heating the topping.
Mount the box in the rack so the topping bag nozzle is located towards the bottom of
the box to permit a free flow of the topping from the bag.
2. Remove the cardboard cutout on the box to expose the bag nozzle, and then remove
the cap from the bag nozzle.
3. Attach the Universal Bag Connector (from the rack assembly) to the bag nozzle as
shown below. Once oil is connected, the unit is ready for use.
Step 2: Grasp the Bag Nozzle
and slide the Bag Connector
on from the side.
Step 3: With the hose connector
in place, press plunger forward
to lock.
Step 4: Connector shown
with plunger fully forward
in lock position.
Bag Nozzle
Plunger OUT in
open position
Universal Bag
Connector
Step 1: Pull the Universal Bag Connector’s plunger out until it clicks into the open position.
Steps to Attach the Universal Bag Connector

Popcorn Topping Dispenser
and Base Model Series 2396 and 2495
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OPERATING INSTRUCTIONS
Controls and Their Functions
HEAT SWITCH (Power Switch): Three position rocker switch.
HEAT ONLY (up position)—activates the LED lights, heater/blower (to maintain cabinet
temperature), heater in pedestal, heated line option (if equipped), and photo-
eye sensor (if equipped)—pump is de-activated in heat only setting.
CENTER position—power OFF
PUMP & HEAT (down position)—activates the pump(s), LED lights, heater/blower (to
maintain cabinet temperature), heater in pedestal, heated line option (if
equipped), and photo-eye sensor (if equipped).
PUSH BUTTON PUMP SWITCH (Manual Dispense): Press the push button to manually
dispense topping continuously, release button to stop dispensing.
Note: For units with a photo-eye, when a push button is activated, the sensor is deactivated.
When popcorn leaves the photo-eye detection area, the sensor becomes active again.
ADA REMOTE - PUSH BUTTON PUMP SWITCH (if equipped): Remote manual dispense
button—press button to dispense, release button to stop dispensing. (Dual Pedestal
Models have an ADA Remote Switch option for each pedestal.)
RED PILOT LIGHT: Pilot Light is on the control box of the rack assembly. Light indicates when
pump is active (dual pedestal models have a pilot light for each pedestal).
1 AMP FUSE: Protects pump from an overload condition (dual pedestal models have a fuse for
each pump.)
Pilot Light
Heat Switch
1 AMP
Fuse
Remote Pump
Switch (if equipped)
Push Button
Pump Switch
Drip Pan/Insert
Single pedestal, open rack assembly shown
for general reference.

Popcorn Topping Dispenser
and Base Model Series 2396 and 2495
Page 12
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Additional Controls—Photo-Eye Units Only
TIMED SWITCH
Two modes are selectable (Timed and Not Timed). In either mode, sensor must detect
popcorn for 0.5 sec. before pump is automatically activated.
Note: To switch between Timed and Not Timed Modes, power the unit OFF for the mode
change to take effect.
Timed Mode –The pump turns on for a pre-determined length of time when photo-eye
detects a cup of popcorn. To adjust time, see Adjusting Dispense Settings section.
Note: The pump stops if popcorn is removed prematurely (if popcorn is brought
back within one second, the timer will resume and finish the timing period).
Not Timed Mode –The pump runs continuously as long as the photo-eye detects a cup
of popcorn.
PHOTO-EYE SENSOR (Auto-Dispense, if equipped): Photo-eye must detect popcorn within
about 5 inches (13 cm) of the sensor for 0.5 sec. before pump is automatically activated
(see image below for sensor indicator lights).
Note: A slight delay is required after the popcorn is removed for the sensor to reactivate.
When wiping off the unit, shiny objects such as a watch can activate the photo-eye
at distances greater than 5 inches.
PUMP SPEED ADJUSTMENT: Use adjustment to set how fast topping is dispensed (see
Adjusting Dispense Settings on next page).
DISPENSE TIME ADJUSTMENT (Auto-Dispense): Use adjustment to set how long topping is
dispensed (settable from 3.0 to 9.4 sec.) (see Adjusting Dispense Settings on next page).
Green Indicator = sensor ready
Amber Indicator = product detected
Photo-eye Sensor
(with Red indicator beam)
Photo-eye Sensor
Adjustment Panel
(use a small flat screwdriver to adjust Pump Speed or Time)
Pump Speed
Adjustment
Dispense Time
Adjustment
Timed
Switch

Popcorn Topping Dispenser
and Base Model Series 2396 and 2495
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Adjusting Dispense Settings(Photo-Eye Units only)
To switch between Timed and Not Timed Modes, power the unit OFF for the mode change to
take effect.
Auto Dispense:
Timed Mode - Adjust the pump speed, pump time (from 3.0 to 9.4 sec.), or both.
Not Timed Mode - Adjust the pump speed only.
Manual Dispense: Adjust the pump speed only.
1. Use a small flat screwdriver to turn adjustment (located on control panel).
2. Turn clockwise to increase setting.
Turn counter-clockwise to decrease setting (full counter-clockwise is the lowest setting).
3. Test the setting.
Prime Unit for Use
Prime the dispenser lines after adding topping.
1. Set Heat Switch to HEAT & PUMP.
2. To properly prime the unit—hold a
cup under nozzle and press a dispense
button until topping comes out in a
steady, bubble free liquid stream.
Operating the Dispenser
Prime the dispenser lines after adding topping, then unit is ready for dispensing. (For any sensor
issues and indicator light descriptions reference the Troubleshooting section.)
Units without a Photo-eye
1. Set Heat Switch to HEAT ONLY for 30 minutes to allow topping to preheat—pump is
deactivated in this position.
2. After topping is warmed, set Heat Switch to HEAT & PUMP.
3. Place a cup of popcorn about 5” (13 cm) under nozzle. Press and hold a dispense button
for desired amount of topping, then release button and remove popcorn.

Popcorn Topping Dispenser
and Base Model Series 2396 and 2495
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Units with a Photo-eye
1. Set Heat Switch to HEAT ONLY for 30 minutes to allow topping to preheat—pump is
deactivated in this position.
2. After topping is warmed, set Power Switch to HEAT & PUMP.
3. Set Timed Switch to TIMED or NOT TIMED dispense mode.
4. Note: To switch between modes, power the unit OFF for the mode change to take effect.
5. Use Auto or Manual Dispense Mode shown below.
Auto-Dispense Mode:
1. Place popcorn about 5” (13 cm) under sensor.
2. Sensor will auto-detect popcorn and dispense
topping (sensor must see product for 0.5 sec. to
begin dispensing).
Note: A slight delay is required after popcorn is
removed for the sensor to reactivate.
To adjust the dispense settings, reference
Adjusting Dispense Settings section.
Manual Dispense Mode:
1. Place popcorn about 5” (13 cm) under nozzle.
2. Press and hold a dispense button for desired
amount of topping.
Note: If button is released before desired
amount is dispensed, remove popcorn
and wait 2 sec., then repeat step 2.
To adjust the dispense speed, reference
Adjusting Dispense Settings section.
3. Release button to stop dispensing.
Sensor
Indicator
Beam

Popcorn Topping Dispenser
and Base Model Series 2396 and 2495
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Care and Cleaning
DANGER
Machine must be properly grounded to prevent electrical shock to personnel.
DO NOT immerse in water. DO NOT clean appliance with a water jet.
Always unplug the equipment before cleaning or servicing.
025_111616
WARNING
To avoid burns, DO NOT touch heated surfaces.
DO NOT place or leave objects in contact with heated surfaces.
009_092414
Good sanitation practice demands that all food preparation equipment be cleaned regularly (only
use non-toxic, food grade cleaners).
For surfaces needing further cleaning or degreasing, Watchdog Stainless Cleaner (Item No. 2088)
or Watchdog Concession Equipment Degreaser (Item No. 2580) is available for use accordingly.
For any cleaning products used, follow the manufacturer’s instructions on the product. DO NOT
use oven cleaners or abrasive materials as they will damage parts of machine.
Daily Cleaning Instructions for Unit and Base (if equipped)
1. Turn machine OFF, unplug the unit and allow it to cool before attempting to clean.
2. Lift the drip pan and insert from counter and wash them at the sink with mild soap
and warm water, then rinse and dry.
3. Wipe unit surfaces clean with a SLIGHTLY damp cloth (cloth may be SLIGHTLY
dampened with soap and water, then wipe again to remove any cleaner).
4. Nozzle is designed to be drip free. Butter flavored topping can accumulate and cause
the nozzle to clog.
If nozzle becomes clogged, use a paperclip or small diameter rod to clear the opening
(3/32” hole).
5. Reassemble the unit.
Sanitizing the Tubing and Pump
Items Needed: (2) Empty Pails, (1) Cleaning Bracket (Item No. 12594)
Gold Medal Chlor-Tech Sanitizer (Item No. 1109)
Medium Size Container (for priming unit)
1. Make sure the unit has cooled completely before attempting to clean.
2. Fill a clean bucket half-full with hot water and Gold Medal Chlor-Tech Sanitizer
(reference instructions on sanitizer container for appropriate amount).

Popcorn Topping Dispenser
and Base Model Series 2396 and 2495
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3. Nozzle is designed to be drip free. Butter flavored topping can accumulate and cause
the nozzle to clog.
If nozzle becomes clogged, use a paperclip or small diameter rod to clear the opening
(3/32” hole).
4. Disconnect Universal Bag Connector from topping bag and connect it to cleaning
bracket as shown below. Make sure the plunger is engaged on pin.
5. Place hose with cleaning bracket into pail of sanitizing solution.
6. Place an empty pail under dispensing nozzle to receive cleaning solution pumped
through unit.
7. Use a dispense button to dispense solution until tubes are clean and free of topping.
8. When pumping is complete, discard dirty solution, clean the pail, and refill with clean
hot water.
9. Remove hose with bracket from solution pail and place it in the hot water.
10. Place an empty pail under nozzle.
11. Use a dispense button to dispense hot water until tubes are cleared of sanitizer.
12. When cleansing is complete, remove pail from dispenser.
13. Remove hose with bracket from hot water, disconnect bracket, and wipe hose and bag
connector dry.
14. Reconnect dispenser to bag of topping.
15. Purge and prime the lines—hold a measuring cup (or medium sized container) under
nozzle and press a dispense button until all water has been purged and tubes are
primed with topping. After cleaning, always discard the topping dispensed in priming.
16. Sanitize cleaning items for next use.
Cleaning
Bracket
Push Plunger IN to
lock onto bracket.
Plunger OUT in
open position.
Step 1:
Step 2:
Slide Connector
onto Bracket
Step 3:
Plunger ENGAGED on pin.

Popcorn Topping Dispenser
and Base Model Series 2396 and 2495
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Troubleshooting
Issue
Possible Cause
Solution
No Power to the Unit
A. No power to the unit
A. Make sure unit is plugged in and Power Switch
is ON (green switch light should be ON). If
switch light does not turn on, have a qualified
electrician check the power supplied to unit.
Unit Does Not Dispense or
Delayed Dispense
A. Pump Fuse
A. Check fuse. If replaced and trips again, check
with a qualified service person for
inspection/repair.
B. Topping empty
B. Make sure there is topping in the bag.
Reference the Topping Installation section in
the Installation Instructions.
C. Clogged nozzle –Topping
can accumulate and cause
the nozzle to clog.
C. If nozzle becomes clogged, use a paperclip or
small diameter rod to clear the opening
(3/32” hole). Reference the Cleaning and Care
section.
D. Pump needs to be
primed.
D. See Prime Unit for Use in the Operating
Instructions.
PHOTO-EYE UNITS ONLY
Unit Does Not Dispense or
Delayed Dispense
A. Sensor wait time in
Auto-Dispense Mode
A. Sensor must see popcorn within 5” of sensor
for 0.5 sec. to begin dispensing. A slight delay
is required after popcorn is removed for the
sensor to reactivate (reference, Operating the
Dispenser section).
B. Dispense delay in
Manual Dispense Mode
B. Unit dispenses continuously when dispense
button is held. If button is released, remove
popcorn and wait 2 sec. to reactivate the pump.
Sensor –Indicator Lights
C. Sensor faulty (sensor
indicators)
C. Check side of sensor for indicator lights. If an
indicator light does not come on as specified,
photo-eye may be faulty. Check with a
qualified service person for inspection/repair.
Green Indicator = sensor ready, powered
Automatic Mode: Popcorn must be
approx. 5”from photo-eye for sensor to
detect it.
Amber Indicator = object detected
Automatic Mode: Amber light turns on
when sensor detects popcorn for 0.5 sec.
(remove popcorn from sensor area for 2
sec. for sensor to reactivate).
Manual Mode: When dispense button is
pressed, control ignores photo-eye sensor
and manually dispenses.
Red Indicator Beam = photo-eye detection
Green Light = sensor ready
Amber Light = object
detected
Photo-eye Sensor
with Red indicator beam
(red beam shown enhanced
for reference purposes)

Popcorn Topping Dispenser
and Base Model Series 2396 and 2495
Page 18
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Issue
Possible Cause
Solution
PHOTO-EYE UNITS ONLY
Wrong Dispense Amount
A. Pump needs to be primed
A. See Prime Unit for Use in the Operating
Instructions.
B. Pump settings need
adjustment.
B. Pump Speed Adjustment: Use adjustment
on rear control panel to set how fast topping
is dispensed (see Adjusting Dispense Settings
section in the Operating Instructions).
Dispense Time Adjustment: Use adjustment
on rear control panel to set how long topping
is dispensed (settable from 0.2 to 2.0 sec.) (see
Adjusting Dispense Settings section in the
Operating Instructions).

Popcorn Topping Dispenser
and Base Model Series 2396 and 2495
Page 19
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MAINTENANCE INSTRUCTIONS
DANGER
Machine must be properly grounded to prevent electrical shock to personnel.
Failure to do so could result in serious injury, or death.
DO NOT immerse any part of this equipment in water.
DO NOT use excessive water when cleaning.
Keep cord and plug off the ground and away from moisture.
Always unplug the equipment before cleaning or servicing.
Make sure all machine switches are in the OFF position before plugging the
equipment into the receptacle.
008_051514
DANGER
Improper installation, adjustment, alteration, service, or maintenance can
cause property damage, injury, or death. Any alterations to this equipment
will void the warranty and may cause a dangerous condition. This appliance
is not intended to be operated by means of an external timer or separate
remote-control system. NEVER make alterations to this equipment. Read the
Installation, Operating, and Maintenance Instructions thoroughly before
installing, servicing, or operating this equipment.
014_020416
WARNING
No user serviceable parts inside. Refer servicing to qualified service
personnel.
011_051514
CAUTION
THE FOLLOWING SECTIONS OF THIS MANUAL ARE INTENDED ONLY
FOR QUALIFIED SERVICE PERSONNEL WHO ARE FAMILIAR WITH
ELECTRICAL EQUIPMENT. THESE ARE NOT INTENDED FOR THE
OPERATOR.
027_010914

Popcorn Topping Dispenser
and Base Model Series 2396 and 2495
Page 20
gmpopcorn.com
ORDERING SPARE PARTS
1. Identify the needed part by checking it against the photos, illustrations, and/or
parts list. (General images may be used in manual for reference only.)
2. Use only approved replacement parts when servicing this unit.
3. When ordering, please include part number, part name, and quantity needed.
4. Please include your model number, serial number, and date of manufacture (located
on the machine nameplate/data plate) with your order.
5. Address all parts orders to Parts Department, Gold Medal Products Co., 10700
Medallion Drive, Cincinnati, Ohio 45241-4807
or place orders by phone or online:
Phone: [phone]
[phone]
Fax: [phone]
[phone]
E-mail: [email protected]
Web Page: gmpopcorn.com