HIK VISION AX PRO User manual

AX PRO
User Manual

AX PRO User Manual
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Legal Information
© 2021 Hangzhou Hikvision Digital Technology Co., Ltd. All rights reserved.
About this Manual
The Manual includes instructions for using and managing the Product. Pictures, charts, images and
all other information hereinafter are for description and explanation only. The information
contained in the Manual is subject to change, without notice, due to firmware updates or other
reasons. Please find the latest version of this Manual at the Hikvision website
(https://www.hikvision.com/).
Please use this Manual with the guidance and assistance of professionals trained in supporting the
Product.
Trademarks
and other Hikvision's trademarks and logos are the properties of
Hikvision in various jurisdictions.
Other trademarks and logos mentioned are the properties of their respective owners.
Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS MANUAL AND THE PRODUCT
DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND FIRMWARE, ARE PROVIDED “AS IS” AND
“WITH ALL FAULTS AND ERRORS”. HIKVISION MAKES NO WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR
A PARTICULAR PURPOSE. THE USE OF THE PRODUCT BY YOU IS AT YOUR OWN RISK. IN NO EVENT
WILL HIKVISION BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT
DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS
INTERRUPTION, OR LOSS OF DATA, CORRUPTION OF SYSTEMS, OR LOSS OF DOCUMENTATION,
WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT
LIABILITY, OR OTHERWISE, IN CONNECTION WITH THE USE OF THE PRODUCT, EVEN IF HIKVISION
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSS.
YOU ACKNOWLEDGE THAT THE NATURE OF INTERNET PROVIDES FOR INHERENT SECURITY RISKS,
AND HIKVISION SHALL NOT TAKE ANY RESPONSIBILITIES FOR ABNORMAL OPERATION, PRIVACY
LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER-ATTACK, HACKER ATTACK, VIRUS
INSPECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, HIKVISION WILL PROVIDE TIMELY
TECHNICAL SUPPORT IF REQUIRED.
YOU AGREE TO USE THIS PRODUCT IN COMPLIANCE WITH ALL APPLICABLE LAWS, AND YOU ARE
SOLELY RESPONSIBLE FOR ENSURING THAT YOUR USE CONFORMS TO THE APPLICABLE LAW.
ESPECIALLY, YOU ARE RESPONSIBLE, FOR USING THIS PRODUCT IN A MANNER THAT DOES NOT
INFRINGE ON THE RIGHTS OF THIRD PARTIES, INCLUDING WITHOUT LIMITATION, RIGHTS OF
PUBLICITY, INTELLECTUAL PROPERTY RIGHTS, OR DATA PROTECTION AND OTHER PRIVACY RIGHTS.
YOU SHALL NOT USE THIS PRODUCT FOR ANY PROHIBITED END-USES, INCLUDING THE
DEVELOPMENT OR PRODUCTION OF WEAPONS OF MASS DESTRUCTION, THE DEVELOPMENT OR

AX PRO User Manual
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PRODUCTION OF CHEMICAL OR BIOLOGICAL WEAPONS, ANY ACTIVITIES IN THE CONTEXT RELATED
TO ANY NUCLEAR EXPLOSIVE OR UNSAFE NUCLEAR FUEL-CYCLE, OR IN SUPPORT OF HUMAN
RIGHTS ABUSES.
IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE LATER
PREVAILS.
Data Protection
During the use of device, personal data will be collected, stored and processed. To protect data,
the development of Hikvision devices incorporates privacy by design principles. For example, for
device with facial recognition features, biometrics data is stored in your device with encryption
method; for fingerprint device, only fingerprint template will be saved, which is impossible to
reconstruct a fingerprint image.
As data controller, you are advised to collect, store, process and transfer data in accordance with
the applicable data protection laws and regulations, including without limitation, conducting
security controls to safeguard personal data, such as, implementing reasonable administrative and
physical security controls, conduct periodic reviews and assessments of the effectiveness of your
security controls.

AX PRO User Manual
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Symbol Conventions
The symbols that may be found in this document are defined as follows.
Symbol
Description
Danger
Indicates a hazardous situation which, if not avoided, will or could
result in death or serious injury.
Caution
Indicates a potentially hazardous situation which, if not avoided,
could result in equipment damage, data loss, performance
degradation, or unexpected results.
Note
Provides additional information to emphasize or supplement
important points of the main text.

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Regulatory Information
EN 50131-1:2006+A1:2009+A2:2017
EN 50131-3:2009
EN 50131-6:2017
EN 50131-5-3:2017
EN 50131-10: 2014
EN 50136-2: 2013
Security Grade (SG): 2
Environmental Class (EC) : II
DP2
Certified by Telefication
Note EN50131 compliance labeling should be removed if non-compliant configurations are
used.
EU Conformity Statement
This product and - if applicable - the supplied accessories too
are marked with "CE" and comply therefore with the applicable
harmonized European standards listed under the EMC Directive
2014/30/EU, RE Directive 2014/53/EU,the RoHS Directive
2011/65/EU
2012/19/EU (WEEE directive): Products marked with this
symbol cannot be disposed of as unsorted municipal waste in
the European Union. For proper recycling, return this product
to your local supplier upon the purchase of equivalent new
equipment, or dispose of it at designated collection points. For
more information see: www.recyclethis.info
2006/66/EC (battery directive): This product contains a battery
that cannot be disposed of as unsorted municipal waste in the
European Union. See the product documentation for specific
battery information. The battery is marked with this symbol,
which may include lettering to indicate cadmium (Cd), lead
(Pb), or mercury (Hg). For proper recycling, return the battery
to your supplier or to a designated collection point. For more
information see:www.recyclethis.info

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Warning
This is a class A product. In a domestic environment this
product may cause radio inter-ference in which case the user
may be required to take adequate measures.
FCC Information
Please take attention that changes or modification not
expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
FCC compliance: This equipment has been tested and found to
comply with the limits for a Class B digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there is no
guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following
measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and
receiver.
—Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for
help.
This equipment should be installed and operated with a
minimum distance 20cm between the radiator and your body.
FCC Conditions
This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including
interference that may cause undesired operation.

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Contents
Chapter 1 Introduction ................................................................................................................... 9
1.1 System Description ........................................................................................................... 9
1.2 Specification ................................................................................................................... 10
1.3 Appearance..................................................................................................................... 14
Chapter 2 Start Up........................................................................................................................ 17
2.1 Initial the Device ............................................................................................................. 17
2.2 Install the Device ............................................................................................................ 18
Chapter 3 User Management ....................................................................................................... 20
3.1 User Management .......................................................................................................... 20
3.1.1 Invite the Administrator....................................................................................... 20
3.1.2 Cancel Installer Access ......................................................................................... 21
3.1.3 Add an Operator .................................................................................................. 22
3.1.4 Delete an Operator .............................................................................................. 23
3.2 Access Entries ................................................................................................................. 23
Chapter 4 Configuration ............................................................................................................... 25
4.1 Set-up with Hik-Proconnect ............................................................................................ 25
4.1.1 Use the Hik-Proconnect APP ................................................................................ 25
4.1.2 User the Hik-ProConnect Portal ........................................................................... 36
4.2 Set-up with Hik-Connect ................................................................................................. 40
4.3 Set-up with the Web Client............................................................................................. 48
4.3.1 Communication Settings ...................................................................................... 49
4.3.2 Device Management ............................................................................................ 62
4.3.3 Area Settings ........................................................................................................ 70
4.3.4 Video Management.............................................................................................. 72
4.3.5 Permission Management ..................................................................................... 74
4.3.6 Maintenance ........................................................................................................ 75
4.3.7 System Settings .................................................................................................... 77
4.3.8 Check Status......................................................................................................... 89
4.4 Report to ARC (Alarm Receiver Center) .......................................................................... 90

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Setup ATS in Transceiver of Receiving Center ............................................................... 90
Setup ATS in Transceiver of the Panel........................................................................... 91
Signaling Test ................................................................................................................ 92
Chapter 5 General Operations...................................................................................................... 94
5.1 Arming ............................................................................................................................ 94
5.2 Disarming........................................................................................................................ 95
5.3 SMS Control .................................................................................................................... 95
A. Trouble Shooting...................................................................................................................... 96
A.1 Communication Fault ..................................................................................................... 96
A.1.1 IP Conflict............................................................................................................. 96
A.1.2 Web Page is Not Accessible ................................................................................. 96
A.1.3 Hik-Connect is Offline .......................................................................................... 96
A.1.4 Network Camera Drops off Frequently................................................................ 96
A.1.5 Failed to Add Device on APP ................................................................................ 96
A.1.6 Alarm Information is Not Reported to APP/4200/Alarm Center ......................... 97
A.2 Mutual Exclusion of Functions........................................................................................ 97
A.2.1 Unable to Enter Registration Mode ..................................................................... 97
A.3 Zone Fault....................................................................................................................... 97
A.3.1 Zone is Offline...................................................................................................... 97
A.3.2 Zone Tamper-proof.............................................................................................. 97
A.3.3 Zone Triggered/Fault ........................................................................................... 97
A.4 Problems While Arming.................................................................................................. 98
A.4.1 Failure in Arming (When the Arming Process is Not Started) .............................. 98
A.5 Operational Failure......................................................................................................... 98
A.5.1 Failed to Enter the Test Mode.............................................................................. 98
A.5.2 The Alarm Clearing Operation on the Panel Does Not Produce the Alarm Clearing
Report ................................................................................................................... 98
A.6 Mail Delivery Failure....................................................................................................... 98
A.6.1 Failed to Send Test Mail....................................................................................... 98
A.6.2 Failed to Send Mail during Use ............................................................................ 99
A.6.3 Failed to Send Mails to Gmail .............................................................................. 99
A.6.4 Failed to Send Mails to QQ or Foxmail................................................................. 99

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A.6.5 Failed to Send Mails to Yahoo ............................................................................. 99
A.6.6 Mail Configuration............................................................................................. 100
B. Input Types............................................................................................................................. 101
C. Output Types.......................................................................................................................... 104
D. Event Types ............................................................................................................................ 105
E. Access Levels .......................................................................................................................... 106
F. Signalling ................................................................................................................................ 108
Detection of ATP/ATS Faults............................................................................................... 108
ATS Category ...................................................................................................................... 108
G. SIA and CID Code.................................................................................................................... 109
H. Communication Matrix and Operation Command................................................................. 115

9
Chapter 1 Introduction
1.1 System Description
AX Pro is a wireless alarm system designed to protect premises required for proper protection
from intrusion alarm. It supports LAN /Wi-Fi as the primary transmission network. The system is
applicable to the scenarios of market, store, house, factory, warehouse, office, etc.
●Innovative Tri-X 2-way wireless technology.
●Two-way communication with AES-128 encryption.
●Frequency-hopping spread spectrum (FHSS) is used to avoid interference, to prevent
eavesdropping, and to enable code-division multiple access (CDMA) communications.
●Voice guide for alarm alert, system status indication, operation prompt, etc.
●Configuration via web client, mobile client, and Convergence Cloud.
●Pushes alarm notification via messages or phone calls.
●Views life videos from Hik-Connect and alarm video clips via emails, Hik-ProConnect, and Hik-
Connect.
●Uploads alarm reports to ARC.
●SIA-DC09 protocol, and supports both Contact ID and SIA data format.
●4520 mAh lithium backup battery with 12 H standby duration.

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1.2 Specification
AX PRO E
Capacity
Areas
8
Zones
Up to 48 (Up to 48 PIRCAMs)
Outputs
Tag Readers
Up to 8
Keypads
Sounders
4 (2 Internal+2 External)
Repeaters
2
Keyfobs
16
Tags
16
User
Installer
1
Administrator
1
Normal Users
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Wireless technical
characteristics
RF Frequency
433 Mhz
Wireless type
2-way wireless
Wireless Security
Frequency Hoping 128 AES Encryption
Functional
Features
Voice Prompts
√
User APP for operating
√
Installer APP for programming
√
Web server for maintenance
(offline configuration)
√
Event Log Records
5000 including 1000 mandatorya
PIR Camera Support
√
Communication
interfaces
Ethernet
10/100 Mbps self-adaptive
Wi-Fi
802.11b/g/n (2.4GHz)
ARC Signaling
Protocols
SIA DC09(SIA level 2, Contact ID), ISUP, ISAPI (SDK)
Hik-IP Receiver & Hik-IP Receiver Pro (Sur-Gard &
Ademco 685)
Supports video verification and remote control
Cloud Services
Hik-ProConnect Service
√
Hik-Connect Service
√
Automation
Wall-Switch
√
Relay Module
√
Smart Plug
√
Power Supply
Mains Input
~ 100-240V 50/60Hz 0.3A(Max)
Battery Capacityd
4520 mAh
Battery Standbye
Up to 12 hrs
Battery Type
Built-in rechargeable Lithium-ion polymer battery
Model: 765965

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Current Consumption
With an alarm: 405mA Without an alarm: 340mA
Current when on Battery
340 mA
Recharge Period
4 hrs to 80%
Low Voltage Message
3.55 V
Service
No user service parts inside
Environmental
Requirements
Operating Temperature
-10°C to 50°C
﹣10℃to＋40℃(Certified temperature)
Relative Humidity
10% ~ 90% noncondensing
Size & Weight
Dimension (W×H×D)
170.0 mm (6.7") × 170.0 mm (6.7") ×38.6 mm (1.5")
Weight
557.5 g (19.7 oz)
Approvals
CE/CB
√
Rohs/Reach/WEEE
√
FCC
√
RCM
√
b
AX Pro wireless control panel is compatible with SIA IP Reporting (UDP/TCP-2013) as per
ANSI/SIA DC-09-2013: Internet Protocol Event Reporting. The control panel supports
tokens (protocols) of ADM-CID and SIA-DCS defined in SIA DC-07-2001.04, which will be
modified to insert a “*” before token name as *ADM-CID and *SIA-DCS when the data
and timestamp of transmission message are AES encrypted. AES-128, AES-192 and AES-
256 are all supported.
d
Nominal value. Actual capacity may vary slightly. The actual battery capacity for each
individual device may be slightly above or below the nominal battery capacity.
Removing the battery may cause damage to the device. To replace or repair the battery,
please contact your installer.
e
In the condition of Wi-Fi connected, GPRS/3G/4G LTE connected, ARC connected
(polling interval: 1800 s), 8 inputs and 1 keypad accessed, and cloud service accessed.
Note
ISUP5.0: a privacy internet protocol that is used for accessing the third-party platform, which
supports alarm report uploading, AX PRO management, and short video uploading.
The prioritization of the message and indications are the same. The AXPRO uploads messages and
gives indications synchronously.

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Note
Standard DC-09 Protocol:
ADM-CID: The data presenting method of DC-09 is CID, which is not encrypted and only for
uploading alarm report.
*ADC-CID: The data presenting method of DC-09 is CID, which is encrypted and only for
uploading alarm report.
SIA-DCS: The data presenting method of DC-09 is DCS (also called SIA protocol), which is not
encrypted and only for uploading alarm report.
*SIA-DCS: The data presenting method of DC-09 is DCS (also called SIA protocol), which is
encrypted and only for uploading alarm report.

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RSSI Instruction for Peripherals
With regards to EN 50131-5-3 4.2.2 Requirement for immunity to attenuation.
Signal Strength
RSSI Value
Indication
Remark
Strong
>120
Green
OK to install
Medium
81 to 120
Yellow
OK to install
Weak
60 to 80
Red
Not recommend to install, but can work
Invalid
0 to 59
Red (flash)
Not OK to install, cannot work normally
Note
Install peripherals only if the signal strength is above 80. For getting a much better system, install
at 120 and above.
AX PRO Notification Options
The AX PRO is suitable for the below notification requirements along with the required sounders
Notification
equipment
I&HAS Grade 2
Options
C
E
F
Self powered
audible WD
2
1
Optional
ATS
DP1
Optional
DP2

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1.3 Appearance
Front Panel
Table 1-2 Front Panel Description
No.
Name
Description
1
Alert Indicator
Solid Orange: In the disarming status, the LED indicates alarm
(such as panic alarm, zone alarm, tampering alarm, etc.) and
fault (such as operation fault, connection fault, etc.)
Note
●The indicator or voice notifications will not response to
any operation made by level 1 users. Notifications will
only response when level 1 user presents or uses a valid
tag or keyfob.
●The device will prompt detailed alarm or fault
information while the authorized users disarm the
system.
2
Link Indicator
Solid Green: The panel is bound to Hik-connect account
Off: The panel is not bound to Hik-connect account
3
Arm/Disarm Indicator
Solid Blue for 5 s: Armed
Green Flashes Twice: Disarmed

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No.
Name
Description
Note
If the function of Arming Indicator Keeps Light is enable, the
LED keeps solid blue when armed, and off when disarmed.
The function does not compliant with EN standard.
4
Alarm Indicator
Flashing Red: Alarm Occurred
Solid Red: Device Tampered
Off: No Alarm
5
Power Indicator
Solid Green: Power on
Off: Power off
6
Tag Present Area
Note
The function varies according to the model of device.
Component and Interface
Remove the rear cover, and some of the components and interfaces are on the rear panel.
Table 1-3 Rear Panel Description
Number
Description
7
Tamper Switch
8
Reset Button

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Number
Description
Note
Restart the device, the power LED flashes 3 times, and hold the reset button for 5 s.
The voice prompt indicates the operation result.
Press the button to switch the STA and Hotspot mode.
9
Power Interface
10
Power Switch
11
Network Interface
12
SIM Card Slot 1
Note
The function of GPRS or 3G/4G (implemented with built-in SIM card slot) varies
depends on the model of the device.
13
SIM card Slot 2
Note
The function of GPRS or 3G/4G (implemented with built-in SIM card slot) varies
depends on the model of the device.

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Chapter 2 Start Up
2.1 Initial the Device
While initial the device with Hik-ProConnector, the AX Pro should always be add to an installer
account first. The installer account will invite and transfer ownership to the administrator account
later after finishing all initial setup and test. Follow the steps below to initializing the wireless
alarm system.
1. Connect to the network.
Connect the device to the Ethernet, and power the device on.
Note
While the device is powered on, the power LED and link LED turn green.
2. Create a site
Open the Hik-ProConnect and login with the installer account.

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A site is the place where the alarm system deployed. Create a site where the device can be added
to with it’s site name and address. The owner of the site would be an end user, usually regarded as
administrator.
3. Add Device
Open the site. Tap Add Device and scan the QR code on the label of the panel.
The control panel will be added to the site created and managed by the installer account, which
also means that the installer account was created in the panel.
The installer now can perform configuration and tests of the panel before deploying. Both Hik-
ProConnect Service and local web client can be logged in with the Hik-ProConnect installer
account.
Note
While initial the device with Hik-connect, you do not need to build a site first. Download and
login the App, and add the device by scanning QR code or enter the device serial No..
2.2 Install the Device
Steps
1. Loosen the screw on the rear cover. Slide down the rear cover and remove it from the AX PRO.
2. Secure the rear cover to the installation position with the supplied screws. Attach the AX PRO
on the rear cover, and tighten the rear cover screw to complete the installation.

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Note
●Red Star: TAMPER Screw. It is compulsory to secure the TAMPER screw.
●No adjustments are required.
●For use within the supervised premises only.
Note
Check the RF signal strength before connection and peripheral device installation. You can view
the RF signal strength indication on the peripheral device.