HIK VISION AX PRO User manual

AX PRO
User Manual

AX PRO User Manual
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Legal Information
© 2021 Hangzhou Hikvision Digital Technology Co., Ltd. All rights reserved.
About this Manual
The Manual includes instructions for using and managing the Product. Pictures, charts, images and
all other information hereinafter are for description and explanation only. The information
contained in the Manual is subject to change, without notice, due to firmware updates or other
reasons. Please find the latest version of this Manual at the Hikvision website
(https://www.hikvision.com/).
Please use this Manual with the guidance and assistance of professionals trained in supporting the
Product.
Trademarks
and other Hikvision's trademarks and logos are the properties of
Hikvision in various jurisdictions.
Other trademarks and logos mentioned are the properties of their respective owners.
Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS MANUAL AND THE PRODUCT
DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND FIRMWARE, ARE PROVIDED “AS IS” AND
“WITH ALL FAULTS AND ERRORS”. HIKVISION MAKES NO WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR
A PARTICULAR PURPOSE. THE USE OF THE PRODUCT BY YOU IS AT YOUR OWN RISK. IN NO EVENT
WILL HIKVISION BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT
DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS
INTERRUPTION, OR LOSS OF DATA, CORRUPTION OF SYSTEMS, OR LOSS OF DOCUMENTATION,
WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT
LIABILITY, OR OTHERWISE, IN CONNECTION WITH THE USE OF THE PRODUCT, EVEN IF HIKVISION
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSS.
YOU ACKNOWLEDGE THAT THE NATURE OF INTERNET PROVIDES FOR INHERENT SECURITY RISKS,
AND HIKVISION SHALL NOT TAKE ANY RESPONSIBILITIES FOR ABNORMAL OPERATION, PRIVACY
LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER-ATTACK, HACKER ATTACK, VIRUS
INSPECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, HIKVISION WILL PROVIDE TIMELY
TECHNICAL SUPPORT IF REQUIRED.
YOU AGREE TO USE THIS PRODUCT IN COMPLIANCE WITH ALL APPLICABLE LAWS, AND YOU ARE
SOLELY RESPONSIBLE FOR ENSURING THAT YOUR USE CONFORMS TO THE APPLICABLE LAW.
ESPECIALLY, YOU ARE RESPONSIBLE, FOR USING THIS PRODUCT IN A MANNER THAT DOES NOT
INFRINGE ON THE RIGHTS OF THIRD PARTIES, INCLUDING WITHOUT LIMITATION, RIGHTS OF
PUBLICITY, INTELLECTUAL PROPERTY RIGHTS, OR DATA PROTECTION AND OTHER PRIVACY RIGHTS.
YOU SHALL NOT USE THIS PRODUCT FOR ANY PROHIBITED END-USES, INCLUDING THE
DEVELOPMENT OR PRODUCTION OF WEAPONS OF MASS DESTRUCTION, THE DEVELOPMENT OR

AX PRO User Manual
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PRODUCTION OF CHEMICAL OR BIOLOGICAL WEAPONS, ANY ACTIVITIES IN THE CONTEXT RELATED
TO ANY NUCLEAR EXPLOSIVE OR UNSAFE NUCLEAR FUEL-CYCLE, OR IN SUPPORT OF HUMAN
RIGHTS ABUSES.
IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE LATER
PREVAILS.
Data Protection
During the use of device, personal data will be collected, stored and processed. To protect data,
the development of Hikvision devices incorporates privacy by design principles. For example, for
device with facial recognition features, biometrics data is stored in your device with encryption
method; for fingerprint device, only fingerprint template will be saved, which is impossible to
reconstruct a fingerprint image.
As data controller, you are advised to collect, store, process and transfer data in accordance with
the applicable data protection laws and regulations, including without limitation, conducting
security controls to safeguard personal data, such as, implementing reasonable administrative and
physical security controls, conduct periodic reviews and assessments of the effectiveness of your
security controls.

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Symbol Conventions
The symbols that may be found in this document are defined as follows.
Symbol
Description
Danger
Indicates a hazardous situation which, if not avoided, will or could
result in death or serious injury.
Caution
Indicates a potentially hazardous situation which, if not avoided,
could result in equipment damage, data loss, performance
degradation, or unexpected results.
Note
Provides additional information to emphasize or supplement
important points of the main text.

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Regulatory Information
EN 50131-1:2006+A1:2009+A2:2017
EN 50131-3:2009
EN 50131-6:2017
EN 50131-5-3:2017
EN 50131-10: 2014
EN 50136-2: 2013
Security Grade (SG): 2
Environmental Class (EC) : II
DP2
Certified by Telefication
Note EN50131 compliance labeling should be removed if non-compliant configurations are
used.
EU Conformity Statement
This product and - if applicable - the supplied accessories too
are marked with "CE" and comply therefore with the applicable
harmonized European standards listed under the EMC Directive
2014/30/EU, RE Directive 2014/53/EU,the RoHS Directive
2011/65/EU
2012/19/EU (WEEE directive): Products marked with this
symbol cannot be disposed of as unsorted municipal waste in
the European Union. For proper recycling, return this product
to your local supplier upon the purchase of equivalent new
equipment, or dispose of it at designated collection points. For
more information see: www.recyclethis.info
2006/66/EC (battery directive): This product contains a battery
that cannot be disposed of as unsorted municipal waste in the
European Union. See the product documentation for specific
battery information. The battery is marked with this symbol,
which may include lettering to indicate cadmium (Cd), lead
(Pb), or mercury (Hg). For proper recycling, return the battery
to your supplier or to a designated collection point. For more
information see:www.recyclethis.info

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Warning
This is a class A product. In a domestic environment this
product may cause radio inter-ference in which case the user
may be required to take adequate measures.
FCC Information
Please take attention that changes or modification not
expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
FCC compliance: This equipment has been tested and found to
comply with the limits for a Class B digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there is no
guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following
measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and
receiver.
—Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for
help.
This equipment should be installed and operated with a
minimum distance 20cm between the radiator and your body.
FCC Conditions
This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including
interference that may cause undesired operation.

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Contents
Chapter 1 Introduction ................................................................................................................... 9
1.1 System Description ........................................................................................................... 9
1.2 Specification ................................................................................................................... 10
1.3 Appearance..................................................................................................................... 14
Chapter 2 Start Up........................................................................................................................ 17
2.1 Initial the Device ............................................................................................................. 17
2.2 Install the Device ............................................................................................................ 18
Chapter 3 User Management ....................................................................................................... 20
3.1 User Management .......................................................................................................... 20
3.1.1 Invite the Administrator....................................................................................... 20
3.1.2 Cancel Installer Access ......................................................................................... 21
3.1.3 Add an Operator .................................................................................................. 22
3.1.4 Delete an Operator .............................................................................................. 23
3.2 Access Entries ................................................................................................................. 23
Chapter 4 Configuration ............................................................................................................... 25
4.1 Set-up with Hik-Proconnect ............................................................................................ 25
4.1.1 Use the Hik-Proconnect APP ................................................................................ 25
4.1.2 User the Hik-ProConnect Portal ........................................................................... 36
4.2 Set-up with Hik-Connect ................................................................................................. 40
4.3 Set-up with the Web Client............................................................................................. 48
4.3.1 Communication Settings ...................................................................................... 49
4.3.2 Device Management ............................................................................................ 62
4.3.3 Area Settings ........................................................................................................ 70
4.3.4 Video Management.............................................................................................. 72
4.3.5 Permission Management ..................................................................................... 74
4.3.6 Maintenance ........................................................................................................ 75
4.3.7 System Settings .................................................................................................... 77
4.3.8 Check Status......................................................................................................... 89
4.4 Report to ARC (Alarm Receiver Center) .......................................................................... 90

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Setup ATS in Transceiver of Receiving Center ............................................................... 90
Setup ATS in Transceiver of the Panel........................................................................... 91
Signaling Test ................................................................................................................ 92
Chapter 5 General Operations...................................................................................................... 94
5.1 Arming ............................................................................................................................ 94
5.2 Disarming........................................................................................................................ 95
5.3 SMS Control .................................................................................................................... 95
A. Trouble Shooting...................................................................................................................... 96
A.1 Communication Fault ..................................................................................................... 96
A.1.1 IP Conflict............................................................................................................. 96
A.1.2 Web Page is Not Accessible ................................................................................. 96
A.1.3 Hik-Connect is Offline .......................................................................................... 96
A.1.4 Network Camera Drops off Frequently................................................................ 96
A.1.5 Failed to Add Device on APP ................................................................................ 96
A.1.6 Alarm Information is Not Reported to APP/4200/Alarm Center ......................... 97
A.2 Mutual Exclusion of Functions........................................................................................ 97
A.2.1 Unable to Enter Registration Mode ..................................................................... 97
A.3 Zone Fault....................................................................................................................... 97
A.3.1 Zone is Offline...................................................................................................... 97
A.3.2 Zone Tamper-proof.............................................................................................. 97
A.3.3 Zone Triggered/Fault ........................................................................................... 97
A.4 Problems While Arming.................................................................................................. 98
A.4.1 Failure in Arming (When the Arming Process is Not Started) .............................. 98
A.5 Operational Failure......................................................................................................... 98
A.5.1 Failed to Enter the Test Mode.............................................................................. 98
A.5.2 The Alarm Clearing Operation on the Panel Does Not Produce the Alarm Clearing
Report ................................................................................................................... 98
A.6 Mail Delivery Failure....................................................................................................... 98
A.6.1 Failed to Send Test Mail....................................................................................... 98
A.6.2 Failed to Send Mail during Use ............................................................................ 99
A.6.3 Failed to Send Mails to Gmail .............................................................................. 99
A.6.4 Failed to Send Mails to QQ or Foxmail................................................................. 99

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A.6.5 Failed to Send Mails to Yahoo ............................................................................. 99
A.6.6 Mail Configuration............................................................................................. 100
B. Input Types............................................................................................................................. 101
C. Output Types.......................................................................................................................... 104
D. Event Types ............................................................................................................................ 105
E. Access Levels .......................................................................................................................... 106
F. Signalling ................................................................................................................................ 108
Detection of ATP/ATS Faults............................................................................................... 108
ATS Category ...................................................................................................................... 108
G. SIA and CID Code.................................................................................................................... 109
H. Communication Matrix and Operation Command................................................................. 115

9
Chapter 1 Introduction
1.1 System Description
AX Pro is a wireless alarm system designed to protect premises required for proper protection
from intrusion alarm. It supports LAN /Wi-Fi as the primary transmission network. The system is
applicable to the scenarios of market, store, house, factory, warehouse, office, etc.
●Innovative Tri-X 2-way wireless technology.
●Two-way communication with AES-128 encryption.
●Frequency-hopping spread spectrum (FHSS) is used to avoid interference, to prevent
eavesdropping, and to enable code-division multiple access (CDMA) communications.
●Voice guide for alarm alert, system status indication, operation prompt, etc.
●Configuration via web client, mobile client, and Convergence Cloud.
●Pushes alarm notification via messages or phone calls.
●Views life videos from Hik-Connect and alarm video clips via emails, Hik-ProConnect, and Hik-
Connect.
●Uploads alarm reports to ARC.
●SIA-DC09 protocol, and supports both Contact ID and SIA data format.
●4520 mAh lithium backup battery with 12 H standby duration.