HIK VISION AX PRO User manual

AX PRO
User Manual

AX PRO User Manual
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Legal Information
© 2023 Hangzhou Hikvision Digital Technology Co., Ltd. All rights reserved.
About this Manual
The Manual includes instructions for using and managing the Product. Pictures, charts, images and
all other information hereinafter are for description and explanation only. The information
contained in the Manual is subject to change, without notice, due to firmware updates or other
reasons. Please find the latest version of this Manual at the Hikvision website
(https://www.hikvision.com/).
Please use this Manual with the guidance and assistance of professionals trained in supporting the
Product.
Trademarks
and other Hikvision's trademarks and logos are the properties of
Hikvision in various jurisdictions.
Other trademarks and logos mentioned are the properties of their respective owners.
Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS MANUAL AND THE PRODUCT
DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND FIRMWARE, ARE PROVIDED “AS IS” AND
“WITH ALL FAULTS AND ERRORS”. HIKVISION MAKES NO WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR
A PARTICULAR PURPOSE. THE USE OF THE PRODUCT BY YOU IS AT YOUR OWN RISK. IN NO EVENT
WILL HIKVISION BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT
DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS
INTERRUPTION, OR LOSS OF DATA, CORRUPTION OF SYSTEMS, OR LOSS OF DOCUMENTATION,
WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT
LIABILITY, OR OTHERWISE, IN CONNECTION WITH THE USE OF THE PRODUCT, EVEN IF HIKVISION
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSS.
YOU ACKNOWLEDGE THAT THE NATURE OF INTERNET PROVIDES FOR INHERENT SECURITY RISKS,
AND HIKVISION SHALL NOT TAKE ANY RESPONSIBILITIES FOR ABNORMAL OPERATION, PRIVACY
LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER-ATTACK, HACKER ATTACK, VIRUS
INSPECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, HIKVISION WILL PROVIDE TIMELY
TECHNICAL SUPPORT IF REQUIRED.
YOU AGREE TO USE THIS PRODUCT IN COMPLIANCE WITH ALL APPLICABLE LAWS, AND YOU ARE
SOLELY RESPONSIBLE FOR ENSURING THAT YOUR USE CONFORMS TO THE APPLICABLE LAW.
ESPECIALLY, YOU ARE RESPONSIBLE, FOR USING THIS PRODUCT IN A MANNER THAT DOES NOT
INFRINGE ON THE RIGHTS OF THIRD PARTIES, INCLUDING WITHOUT LIMITATION, RIGHTS OF
PUBLICITY, INTELLECTUAL PROPERTY RIGHTS, OR DATA PROTECTION AND OTHER PRIVACY RIGHTS.
YOU SHALL NOT USE THIS PRODUCT FOR ANY PROHIBITED END-USES, INCLUDING THE
DEVELOPMENT OR PRODUCTION OF WEAPONS OF MASS DESTRUCTION, THE DEVELOPMENT OR

AX PRO User Manual
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PRODUCTION OF CHEMICAL OR BIOLOGICAL WEAPONS, ANY ACTIVITIES IN THE CONTEXT RELATED
TO ANY NUCLEAR EXPLOSIVE OR UNSAFE NUCLEAR FUEL-CYCLE, OR IN SUPPORT OF HUMAN
RIGHTS ABUSES.
IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE LATER
PREVAILS.
Data Protection
During the use of device, personal data will be collected, stored and processed. To protect data,
the development of Hikvision devices incorporates privacy by design principles. For example, for
device with facial recognition features, biometrics data is stored in your device with encryption
method; for fingerprint device, only fingerprint template will be saved, which is impossible to
reconstruct a fingerprint image.
As data controller, you are advised to collect, store, process and transfer data in accordance with
the applicable data protection laws and regulations, including without limitation, conducting
security controls to safeguard personal data, such as, implementing reasonable administrative and
physical security controls, conduct periodic reviews and assessments of the effectiveness of your
security controls.

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Symbol Conventions
The symbols that may be found in this document are defined as follows.
Symbol
Description
Danger
Indicates a hazardous situation which, if not avoided, will or could
result in death or serious injury.
Caution
Indicates a potentially hazardous situation which, if not avoided,
could result in equipment damage, data loss, performance
degradation, or unexpected results.
Note
Provides additional information to emphasize or supplement
important points of the main text.
Note
Please update firmware to the latest version.
For installers, it is recommended to install and maintain devices via Hik-Partner Pro.

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Regulatory Information
EN 50131-1:2006+A1:2009+A2:2017+A3:2020
EN 50131-3:2009
EN 50131-6:2017+A1:2021
EN 50131-5-3:2017
EN 50131-10:2014
EN 50136-2: 2013
SSF 1014
Security Grade (SG): 2
Environmental Class (EC) : II
Larmklass R, Miljöklass II
Certified by KIWA
Note EN50131 compliance labeling should be removed if non-compliant configurations are
used.
EU Conformity Statement
This product and - if applicable - the supplied accessories too
are marked with "CE" and comply therefore with the applicable
harmonized European standards listed under the EMC Directive
2014/30/EU, RE Directive 2014/53/EU,the RoHS Directive
2011/65/EU
2012/19/EU (WEEE directive): Products marked with this
symbol cannot be disposed of as unsorted municipal waste in
the European Union. For proper recycling, return this product
to your local supplier upon the purchase of equivalent new
equipment, or dispose of it at designated collection points. For
more information see: www.recyclethis.info
2006/66/EC (battery directive): This product contains a battery
that cannot be disposed of as unsorted municipal waste in the
European Union. See the product documentation for specific
battery information. The battery is marked with this symbol,
which may include lettering to indicate cadmium (Cd), lead
(Pb), or mercury (Hg). For proper recycling, return the battery
to your supplier or to a designated collection point. For more
information see:www.recyclethis.info

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FCC Information
Please take attention that changes or modification not
expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
FCC compliance: This equipment has been tested and found to
comply with the limits for a Class B digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there is no
guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following
measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and
receiver.
—Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for
help.
This equipment should be installed and operated with a
minimum distance 20cm between the radiator and your body.
FCC Conditions
This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including
interference that may cause undesired operation.

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Contents
Chapter 1 Installation Instruction ...............................................................................................9
1.1 Typical Scene .......................................................................................................................9
1.2 Precaution............................................................................................................................9
1.3 Installation FAQ.................................................................................................................10
Chapter 2 Introduction .............................................................................................................11
Chapter 3 Start Up....................................................................................................................14
3.1 Authority Management ......................................................................................................14
3.2 Activation.............................................................................................................................15
3.2.1 Activation with LAN/SIM(4G/GPRS)........................................................................15
3.2.2 Activation with Wi-Fi................................................................................................16
3.3 Unbind the Device ...............................................................................................................22
3.3.1 Unbind the Device from Your Own Account...........................................................22
3.3.2 Unbind the Device from Another Account..............................................................22
Chapter 4 User Management.................................................................................................... 25
4.1 User Management...............................................................................................................25
4.1.1 Invite the Administrator ..........................................................................................25
4.1.2 Cancel Installer Access .............................................................................................26
4.1.3 Add an Operator.......................................................................................................27
4.1.4 Delete an Operator ..................................................................................................28
4.1.5 Invite the Installer ....................................................................................................28
4.2 Access Entries ......................................................................................................................29
Chapter 5 Configuration ...........................................................................................................31
5.1 Set-up with Hik-Partner Pro................................................................................................31
5.1.1 Use the Hik-Partner Pro APP....................................................................................31
5.1.2 Use the Hik-Partner Pro Portal ................................................................................53
5.2 Set-up with Hik-Connect .....................................................................................................56
5.3 Set-up with the Web Client.................................................................................................79
5.3.1 User Management....................................................................................................80
5.3.2 Device Management ................................................................................................81

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5.3.3 System ......................................................................................................................95
5.3.4 Maintenance and Security .....................................................................................110
5.4 Report to ARC (Alarm Receiving Center)..........................................................................115
Setup ATS in Transceiver of Receiving Center................................................................115
Setup ATS in Transceiver of the Panel............................................................................116
Signaling Test...................................................................................................................118
Chapter 6 General Operations ................................................................................................ 119
6.1 Arming ...............................................................................................................................119
6.2 Disarming...........................................................................................................................120
6.3 SMS Control .......................................................................................................................120
A. Trouble Shooting................................................................................................................ 121
A.1 Communication Fault........................................................................................................121
A.1.1 IP Conflict ...............................................................................................................121
A.1.2 Web Page is Not Accessible...................................................................................121
A.1.3 Hik-Connect is Offline ............................................................................................121
A.1.4 Network Camera Drops off Frequently.................................................................121
A.1.5 Failed to Add Device on APP .................................................................................121
A.1.6 Alarm Information is Not Reported to APP/4200/Alarm Center.........................122
A.2 Mutual Exclusion of Functions .........................................................................................122
A.2.1 Unable to Enter Registration Mode ......................................................................122
A.3 Zone Fault..........................................................................................................................122
A.3.1 Zone is Offline ........................................................................................................122
A.3.2 Zone Tamper-proof................................................................................................122
A.3.3 Zone Triggered/Fault .............................................................................................122
A.4 Problems While Arming....................................................................................................123
A.4.1 Failure in Arming (When the forced arming is not enabled) ...............................123
A.5 Operational Failure ...........................................................................................................123
A.5.1 Failed to Enter the Test Mode...............................................................................123
A.5.2 The Silence Alarm Operation on the Panel Does Not Produce the Silence Alarm
Report ......................................................................................................................123
A.6 Mail Delivery Failure.........................................................................................................123
A.6.1 Failed to Send Test Mail ........................................................................................123

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A.6.2 Failed to Send Mail during Use..............................................................................124
A.6.3 Failed to Send Mails to Gmail................................................................................124
A.6.4 Failed to Send Mails to QQ or Foxmail .................................................................124
A.6.5 Failed to Send Mails to Yahoo...............................................................................124
A.6.6 Mail Configuration .................................................................................................125
B. Input Types ........................................................................................................................ 126
C. Output Types ..................................................................................................................... 129
D. Event Types ....................................................................................................................... 130
E. Access Levels ...................................................................................................................... 131
F. Signalling............................................................................................................................ 133
Detection of ATP/ATS Faults...................................................................................................133
ATS Category............................................................................................................................133
G. SIA and CID Code ............................................................................................................... 134
H. User Privacy Statement...................................................................................................... 149
I. Detector Zone Types............................................................................................................ 150

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Chapter 1 Installation Instruction
1.1 Typical Scene
Figure 1-1. Typical Scene
Typical installation location of devices:
1. AX PRO Control Panel
2. Repeater
3. PIR Detector
4. Sounder
5. Magnetic Detector
1.2 Precaution
1. Avoid installing the device on metal surfaces.
2. Avoid placing the device directly on the ground.
3. The device is not allowed to be wrapped in metal.
4. Avoid obstructions within 50 cm around the device, except for the installation surface.
5. The repeater needs to be installed between the control panel and the peripheral.
6. Check the signal strength before installation and it is recommended to install the device at the
green indicator location. (Do not wrap the detector with your hands when checking the signal
strength.)

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7. Vertical installation is recommended for devices.
1.3 Installation FAQ
Question 1:
Why is the signal normal during installation, but worse in actual use?
Answer:
Check whether the working environment changes during installation and actual use. Such as
obstruction caused by closed doors and windows.
Figure 1-2. Installation FAQ
Question 2:
After the installation is complete, the peripheral is offline.
Answer:
-Adjust the position of the control panel and check whether the signal strength is suitable for
installation.
-Install a repeater between the offline peripheral and the control panel.
-Check whether to install devices according to the precautions.

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Chapter 2 Introduction
AX PRO is a wireless alarm system designed to protect premises required for proper protection
from intrusion alarm. It supports LAN /Wi-Fi as the primary transmission network. The system is
applicable to the scenarios of market, store, house, factory, warehouse, office, etc.
●Innovative Tri-X 2-way wireless technology.
●Two-way communication with AES-128 encryption.
●Frequency-hopping spread spectrum (FHSS) is used to avoid interference, to prevent
eavesdropping, and to enable code-division multiple access (CDMA) communications.
●Voice guide for alarm alert, system status indication, operation prompt, etc.
●Configuration via web client, mobile client, and Convergence Cloud.
●Pushes alarm notification via messages or phone calls.
●Views life videos from Hik-Connect and alarm video clips via emails, Hik-Partner Pro, and Hik-
Connect.
●Uploads alarm reports to ARC.
●SIA-DC09 protocol, and supports both Contact ID and SIA data format.
●4520 mAh lithium backup battery with 12 H standby duration.

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Parameters
AX PRO
64 Series
96 Series
Event logs
Mandatory
1000
Total
5000
ARC Signaling
ATS Category
DP2
Primary Transmission Path
LAN / WiFi
Secondary Transmission Path
GPRS or 3G/4G LTE
Acknowledgement Operationa
Pass-through
Protocols
SIA-DC09b, Contact ID, ISUP 5.0
a
As per requirements defined in EN 50131-1:2006+A1:2009+A2:2017+A3:2020
AX Pro wireless control panel adopts pass-through mode of acknowledgement
operation. Both positive and negative acknowledgement from the transceiver of
receiving center will be recorded.
Event log description
Positive acknowledgement
ARC Uploaded
Negative acknowledgement
ARC Communication Failed
b
AX Pro wireless control panel is compatible with SIA IP Reporting (UDP/TCP-2013) as per
ANSI/SIA DC-09-2013: Internet Protocol Event Reporting. The control panel supports
tokens (protocols) of ADM-CID and SIA-DCS defined in SIA DC-07-2001.04, which will be
modified to insert a “*” before token name as *ADM-CID and *SIA-DCS when the data
and timestamp of transmission message are AES encrypted. AES-128, AES-192 and AES-
256 are all supported.
Note
ISUP5.0:
A privacy internet protocol that is used for accessing the third-party platform, which supports
alarm report uploading, AX PRO management, and short video uploading.
The prioritization of the message and indications are the same. The AXPRO uploads messages
and gives indications synchronously.
Standard DC-09 Protocol:
–ADM-CID: The data presenting method of DC-09 is CID, which is not encrypted and only for
uploading alarm report.
–*ADC-CID: The data presenting method of DC-09 is CID, which is encrypted and only for
uploading alarm report.
–SIA-DCS: The data presenting method of DC-09 is DCS (also called SIA protocol), which is
not encrypted and only for uploading alarm report.
–*SIA-DCS: The data presenting method of DC-09 is DCS (also called SIA protocol), which is
encrypted and only for uploading alarm report.

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RSSI Instruction for Peripherals
With regards to EN 50131-5-3 4.2.2 Requirement for immunity to attenuation.
Signal Strength
RSSI Value
Indication
Remark
Strong
≥66
Green
Okay to install
Medium
50 to 65
Yellow
Not recommend to install, but can work
Weak
40 to 49
Red
Not okay to install, but can work most of time
Invalid
<40
Red (flash)
Not okay to install, cannot work normally
AX PRO Notification Options
The AX PRO is suitable for the below notification requirements along with the required sounders
Notification
equipment
I&HAS Grade 2
Options
C
E
F
Self-powered
audible WD
2
1
Optional
ATS
DP1
Optional
DP2

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Chapter 3 Start Up
3.1 Authority Management
You can use web browser, HPP (Hik-Partner Pro, APP) or HC (Hik-Connect, APP) to activate the
device. After activation, you can manage the device by transferring permissions between APPs.
You can also use the account and password of all accounts to log in to the WEB client to configure
the device.
For more information, refers to Chapter 4 User Management.
Activation with HPP
Activation with HC
HPP：Installer (Configuration,
Operation, View)
HC：Administrator & Operator
(Configuration, Operation, View)
HPP: Installer (Configuration)
HC: Administrator & Operator (Operation, View)
Invite the
Administrator
Cancel Insaller
Access
Invite the
Installer
Web Client:
Installer (Configuration)
Administrator & Operator (Operation, View)
Initial the Device
(Installation, wiring, power on)
4.1.2 Cancel
Installer Access

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3.2 Activation
While initial the device with Hik-Partner Pro or Hik-Connect, the AX PRO should always be add to
an installer account first. The installer account will invite and transfer ownership to the
administrator account later after finishing all initial setup and test. Follow the steps below to
initializing the wireless alarm system.
You can activate the device by Wi-Fi, LAN or SIM(4G/GPRS).
3.2.1 Activation with LAN/SIM(4G/GPRS)
Step1 Create a site (Only for HPP)
Download the Hik-Partner Pro and login with the installer account.
A site is the place where the alarm system deployed. Create a site where the device can be added
to with it’s site name and address. The owner of the site would be an end user, usually regarded as
administrator.
Step2 Connect to the network.
Connect the device to the Ethernet with LAN or SIM, and power the device on.
Note
●While the device is powered on, the power LED turn green.
●Once the device connected to the network, the LED indicator turns green.
●Make sure the SIM card you insert can connect to the network.
Step3 Add Device
1. Open the site. (Only for HPP)
Note
While initial the device with Hik-Connect, you do not need to build a site first.
2. Tap +and scan the QR code on the label of the panel.
3. Tap Add.

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Figure 3-1. Add Device
4. Tap Next. You can edit parameters of the device or skip to use it directly.
Figure 3-2. Adding Completed
The control panel will be added to the site (HPP) created and managed by the installer account,
which also means that the installer account was created in the panel.
The installer now can perform configuration and tests of the panel before deploying. Both Hik-
Partner Pro/Hik-Connect Service and local web client can be logged in with the Hik-Partner
Pro/Hik-Connect installer account.
Note
While initial the device with Hik-connect, you do not need to build a site first. Download and
login the App, and add the device by scanning QR code or enter the device serial No..
3.2.2 Activation with Wi-Fi

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Step1 Create a site (Only for HPP)
Download the Hik-Partner Pro and login with the installer account.
A site is the place where the alarm system deployed. Create a site where the device can be added
to with it’s site name and address. The owner of the site would be an end user, usually regarded as
administrator.
Step2 Configure the Network on APP
1. Download Hik-Connect/Hik-Partner Pro and log in.
2. Power on the AX PRO.
3. Connect your phone to your home Wi-Fi. Make sure that this Wi-Fi can access the Internet
normally and the signal is stable.
4. Open the HC or HPP, click +, and select Scan QR Code.
Figure 3-3. Scan QR Code
5. Scan the QR code on the back of the control panel and wait for the result.
Figure 3-4. QR Code
Figure 3-5. Result
6. Tap Next.

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7. Tap Wireless Connection.
Figure 3-6. Connection Type
8. Check The device is started. And then tap Next.
Figure 3-7. Device Is Started
9. The APP will automatically fill in the home Wi-Fi currently used by the mobile phone into the
page, as shown in the figure below. After confirming the Wi-Fi password, tap Next.

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Figure 3-8. Configure Wi-Fi
10. Tap Connect to a Network.
Figure 3-9. Connect to Network
11. Tap Join. The mobile phone will disconnect the home Wi-Fi. After interacting information with
the control panel, the mobile phone will automatically switch back to the home Wi-Fi.
Figure 3-10. Join Wi-Fi
As shown in the figure above, during the information interacting, the Wi-Fi connected to the
mobile phone named “HAP_serial number” (AX PRO serial number)