Htek UC926 User manual

1
UC926 Usermanual

Notices Information
2
Notices Information
Copyright
Copyright © 2005 - 2017 Nanjing Hanlong Technology CO., LTD. All rights reserved.
Nanjing Hanlong Technology Co., LTD. owns all the rights to modify and copy this document at
any time. And all the illustrations and text in this document are copyright protected. Therefore, no
parts of this document may be used or reproduced, retransmitted, in any form or by any means,
electronic, mechanical or otherwise, for reasons other than personal use, is strictly prohibited
without prior written permission from Nanjing Hanlong Technology Co., LTD.
When this document is made available on www.htek.com, Nanjing Hanlong Technology Co., LTD.
gives its right to download and print copies of this content only for private use as a user manual.
No parts shall have the right to modify or use as commercial means without prior written
permission from Nanjing Hanlong Technology Co., LTD.
Safety Instructions
To use the phone, please follow the instructions in this user manual.
Use the power adapter supplied with your phone. Other power adapters may damage the
phone.
This phone is for indoor use only, keep your phone away from moisture and do not expose
your phone to rain or moisture
Do not use the phone during thunderstorms.
CE
FCC
WEEE Warning
The explanation of the Waste Electrical and Electronic Equipment (WEEE)
Regulations. With electrical waste now one of the fastest-growing waste streams
across the globe, expanding at around three times the rate of general waste, its
aim is to encourage more recycling, recovery and re-use, and ultimately divert
more used goods away from landfill.
Cleaning
To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage
the surface or internal electronics of the phone.

Notices Information
3
FCC Statement
1. This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may cause
undesired operation.
2. Changes or modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation.
This equipment generates uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
Consult the dealer or an experienced radio/TV technician for help.

Summary of changes
4
Summary of changes
This section describes the changes to this user manual for each release and user manual version.
Change for Release x.0.4.2,Manual version x.0.4.2
Major updates have occurred to the following sections:
IPv6
IPv4&IPv6
Change for Release x.0.4.0.10,Manual version x.0.4.0.10
Major updates have occurred to the following sections:
Label Scroll
Change for Release x.0.3.98.O,Manual version x.0.3.98.O
Major updates have occurred to the following sections:
Reboot in Talking
Change for Release x.0.3.98.A,Manual version x.0.3.98.A
Major updates have occurred to the following sections:
Auto Logout Time
Change for Release x.0.3.98,Manual version x.0.3.98
Major updates have occurred to the following sections:
Daylight Saving Time
Change for Release x.0.3.93,Manual version x.0.3.93
Major updates have occurred to the following sections:
Check-Syn With Authenticate
Call Back
Change for Release x.0.3.88,Manual version x.0.3.88
Major updates have occurred to the following sections:

Summary of changes
5
Visual Alert for BLF Pickup
Detect IP Conflict
Change for Release x.0.3.72,Manual version x.0.3.72
Major updates have occurred to the following sections:
Voice Mail Tone
Backup NTP Server
Intercom Barge
Change for Release x.0.3.65,Manual version x.0.3.65
Major updates have occurred to the following sections:
Redial Mode
Change for Release x.0.3.63,Manual version x.0.3.63
Major updates have occurred to the following sections:
Suppress DTMF Display
Suppress DTMF Display Delay
Change for Release x.0.3.62,Manual version x.0.3.62
Major updates have occurred to the following sections:
Auto Redial

Table of Content
6
Table of Content
Notices Information.......................................................................................................................... 2
Copyright.....................................................................................................................................2
Safety Instructions.......................................................................................................................2
WEEE Warning........................................................................................................................... 2
Cleaning...................................................................................................................................... 2
FCC Statement............................................................................................................................ 3
Summary of changes.......................................................................................................................4
Change for Release x.0.4.2,Manual version x.0.4.2...................................................................4
Change for Release x.0.4.0.10,Manual version x.0.4.0.10.........................................................4
Change for Release x.0.3.98.O,Manual version x.0.3.98.O....................................................... 4
Change for Release x.0.3.98.A,Manual version x.0.3.98.A....................................................... 4
Change for Release x.0.3.98,Manual version x.0.3.98...............................................................4
Change for Release x.0.3.93,Manual version x.0.3.93...............................................................4
Change for Release x.0.3.88,Manual version x.0.3.88...............................................................4
Change for Release x.0.3.72,Manual version x.0.3.72...............................................................5
Change for Release x.0.3.65,Manual version x.0.3.65...............................................................5
Change for Release x.0.3.63,Manual version x.0.3.63...............................................................5
Change for Release x.0.3.62,Manual version x.0.3.62...............................................................5
Table of Content................................................................................................................................6
Getting Started................................................................................................................................10
Packing List...............................................................................................................................10
Phone Installation......................................................................................................................12
1. Attach the phone stand..................................................................................................12
2. Connect the Handset and optional Headset.................................................................. 13
3. Connect the Network and Power.................................................................................. 13
Initialization Process.................................................................................................................14
Status......................................................................................................................................... 15
Registration............................................................................................................................... 18
Idle Screen.................................................................................................................................20
Getting Familiar with Your Phone................................................................................................ 21
Hardware Components Preview............................................................................................... 21
Icon Preview..............................................................................................................................24
LED Instruction.........................................................................................................................27
Power Indicator LED........................................................................................................ 27
Line LED:(Line or Line Key set as Line).........................................................................27
BLF or BLF List Key LED :( Line/Line Key set as BLF)...............................................28
Shared Line LED:............................................................................................................. 28
Other Key Led...................................................................................................................29
User Interface............................................................................................................................ 29
Line Key Function Overview....................................................................................................31
Basic Setting Configuration.......................................................................................................... 33
General Settings........................................................................................................................ 33

Table of Content
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Web Login.........................................................................................................................33
Administrator Password....................................................................................................34
Display Mode....................................................................................................................35
Language...........................................................................................................................36
Wallpaper.......................................................................................................................... 38
Screen Saver......................................................................................................................39
Backlight........................................................................................................................... 42
Time and Date................................................................................................................... 44
LED Status Setting....................................................................................................................49
Key as Send...............................................................................................................................50
Network Setting........................................................................................................................ 51
IPv4................................................................................................................................... 51
IPv6................................................................................................................................... 55
IPv4&IPv6........................................................................................................................ 58
PC Port.............................................................................................................................. 59
Contact Setting..........................................................................................................................61
Local Directory................................................................................................................. 62
Remote Phonebook........................................................................................................... 67
LDAP Phonebook............................................................................................................. 68
Search Contact.................................................................................................................. 70
Call History Setting...................................................................................................................72
Call History....................................................................................................................... 72
Audio Setting............................................................................................................................ 75
Ring Tone.......................................................................................................................... 75
Volume.............................................................................................................................. 78
Voice Mail Tone................................................................................................................ 80
Play Hold Tone..................................................................................................................80
Play Hold Tone Delay....................................................................................................... 81
System Settings......................................................................................................................... 81
Dial Plan............................................................................................................................81
Dial-Now Timeout............................................................................................................ 82
No Key Entry Timeout......................................................................................................83
Emergency Call.................................................................................................................83
Label Scroll....................................................................................................................... 84
Show Missed Calls............................................................................................................85
Auto Logout Time.............................................................................................................85
Reboot in Talking..............................................................................................................85
Detect IP Conflict..............................................................................................................85
Redial Mode......................................................................................................................86
Keypad Lock.....................................................................................................................86
Suppress DTMF Display.................................................................................................. 87
Suppress DTMF Display Delay........................................................................................88
Check-Syn With Authenticate...........................................................................................88
Other features settings.................................................................................................................. 88
Action URL...............................................................................................................................88

Table of Content
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Softkey Layout..........................................................................................................................89
Programmable Key................................................................................................................... 90
Exp Key.....................................................................................................................................91
Basic Call Features........................................................................................................................ 91
Place a Call................................................................................................................................91
End a Call..................................................................................................................................93
Redial a Call..............................................................................................................................94
Receive a Call........................................................................................................................... 94
Incoming Call Show Mode....................................................................................................... 95
Auto Answer..............................................................................................................................95
Call Hold................................................................................................................................... 96
Call Transfer..............................................................................................................................98
Call Conference.......................................................................................................................101
Call Forward............................................................................................................................102
Call Return.............................................................................................................................. 107
Call Back.................................................................................................................................108
Call Waiting Tone....................................................................................................................109
Hide Caller ID......................................................................................................................... 110
Reject Anonymous.................................................................................................................. 111
Call Mute.................................................................................................................................112
DND........................................................................................................................................ 113
Hot Line...................................................................................................................................113
Auto Redial............................................................................................................................. 115
Function Key Features and Settings.........................................................................................117
Line..........................................................................................................................................117
Speed Dial............................................................................................................................... 118
BLF..........................................................................................................................................119
Visual Alert for BLF Pickup................................................................................................... 121
Audio Alert for BLF Pickup................................................................................................... 122
BLF List.................................................................................................................................. 123
Voice Message.........................................................................................................................125
Direct Pickup...........................................................................................................................127
Group Pickup.......................................................................................................................... 128
Call Park..................................................................................................................................129
Intercom.................................................................................................................................. 130
Intercom Barge........................................................................................................................132
DTMF......................................................................................................................................132
Prefix....................................................................................................................................... 133
Local Group............................................................................................................................ 134
XML Group.............................................................................................................................135
LDAP...................................................................................................................................... 136
XML Browser......................................................................................................................... 137
Broadsoft Group......................................................................................................................138
Conference.............................................................................................................................. 139
Forward................................................................................................................................... 139

Table of Content
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Transfer................................................................................................................................... 140
Hold.........................................................................................................................................141
Group Listening...................................................................................................................... 142
DND........................................................................................................................................ 142
Redial...................................................................................................................................... 143
SMS.........................................................................................................................................143
Send SMS........................................................................................................................143
Set SMS Line Key.......................................................................................................... 144
Record..................................................................................................................................... 145
URL Record............................................................................................................................ 146
Paging......................................................................................................................................147
Shared Line............................................................................................................................. 147
Public Hold..............................................................................................................................149
Private Hold............................................................................................................................ 150
Share line.................................................................................................................................151
Hot Desking............................................................................................................................ 152
ACD........................................................................................................................................ 153
Zero Touch.............................................................................................................................. 154
Multicast Paging..................................................................................................................... 155
Sending RTP Stream....................................................................................................... 155
Receiving RTP Stream.................................................................................................... 156
Upgrade..........................................................................................................................................158
Factory Reset...........................................................................................................................158
Pcap Feature............................................................................................................................158
System Log..............................................................................................................................159
Upgrade................................................................................................................................... 159
Configuration File...................................................................................................................161
Troubleshooting............................................................................................................................ 163
Why is the phone LCD screen blank?.................................................................................... 163
When the phone display “Network Unavailable”?.................................................................163
When you can’t I get a dial tone?........................................................................................... 163
Where to set the tone?.............................................................................................................163
How to download XML Configuration?.................................................................................164
How to Import Trusted CA certificate?.................................................................................. 164
How to Import Server CA certificate?.................................................................................... 165
How to use Vlan?....................................................................................................................165
How to use LLDP?..................................................................................................................165
How to Set LCD and Web GUI?.............................................................................................165
How to Upgrade via FTP?...................................................................................................... 166
How to make Ringtone?..........................................................................................................166
How to use Open VPN?..........................................................................................................166
Provisioning Guide on Free PBX........................................................................................... 166
Redundancy Server................................................................................................................. 166
How to Use Auto Provision Phonebook?............................................................................... 166
All Documents........................................................................................................................ 166

Getting Started
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Getting Started
Packing List
The package contains the following parts, please check if all the items are not missed:
1. The phone station
2. The phone stand
3. Handset

Getting Started
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4. Headset cord
5. Power adapter
6. Ethernet cable

Getting Started
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7. User Manual
Phone Installation
1. Attach the phone stand

Getting Started
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2. Connect the Handset and optional Headset
3. Connect the Network and Power

Getting Started
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Initialization Process.
After your phone has been powered up, the system boots up and performs the following steps:
Automatic Phone Initialization
The phone finishes the initialization process by loading the saved configuration. The phone LCD
screen will display “Booting”
And then show “Initializing “during the initialization.
The IP Phone will upgrade the firmware if there is a new firmware on your server. And the IP
Phone will show “Check firmware, please wait…” after initialization.

Getting Started
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Then IP Phone will show Reboot information:
By default, the phone attempts to contact a DHCP server in your network in order to obtain its
valid network settings, e.g. IP address, subnet mask, default gateway, DNS server.
Status
You can view the system status of your phone via phone user interface or web user interface. The
information of phone status includes: Information (e.g., Model, IPV4,IPV6, MAC, Firmware,
Hardware), Network (e.g., WAN Type, IP, Mask, LAN Type, Gateway, DNS …) Account (e.g.,
register status of accounts)
To view the phone status via phone interface:
1. Press Menu →Status →Information Network/ Account

Getting Started
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2. Press Menu →Status →Network
3. Press Menu →Status →Network→IPV4

Getting Started
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4. Press Menu →Status →Network→IPV6
5. Press Menu →Status →Account (UC926 support six accounts)
To view the phone status via Web interface:
Login webpage (For How to login, please refer to Web Login)
View the information of Version, Account and Network.

Getting Started
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Registration
To register via phone interface:
1. Press Menu

Setting

Advanced setting (default password: admin)

Accounts
2. Select the desired account
3. Select Enable for Account active
4. Filled the SIP Server
5. Filled the Failover SIP server if need (Optional)
6. Filled the Outbound Proxy (Optional)
7. Filled the SIP User ID, Authenticate ID
8. Filled the password, Name (shown on LCD) and Ringtone.
9. Press Save to save the configuration.

Getting Started
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Note:
If there is a port of sip server, you need to press “1” on the keypad, then you will find the “:”.
Additional Information:
When the current input method is ABC/abc/2ab,
Pressing “1”, you will find “?”
Pressing “0”, you will find “< > () {} []”
Pressing “*”, you will find “*/”! @$”
Pressing “#”, you will find “#’%&*|”
To register via web interface:
1. Login webpage and Click Account

Basic
2. Select the desired Account
3. Select Yes for Account Active
4. Filled the Primary SIP SERVER and other account information
5. Click to save the configuration.

Getting Started
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Note:
1. All fields with *must be filled. If changed, it requires a phone restart.
2. Account Status says the account registered successfully or not.
Idle Screen
Name
Description
1. Date& Time
It is the area that displays the current set date and time of the phone.
2. Notice
It is the area to display the phone’s notifications such as missed calls,