HunterDouglas Duette PowerView Parts list manual

Installation • Operation • Care
Duette
®
Honeycomb Shades
PowerView
®
Motorization

CONTENTS
© 2019 Hunter Douglas. All rights reserved. All trademarks used herein are the property of Hunter Douglas or
their respective owners.
GETTING STARTED
Product View..........................................................................1
Tools and Fasteners Needed .................................................2
INSTALLATION
Installation Overview.............................................................3
STEP 1: Mount the Installation Brackets..............................3
Inside Mount......................................................................4
Outside Mount...................................................................7
End Mount .........................................................................9
STEP 2: Mount the Battery Wand.......................................10
STEP 3: Install the Shade....................................................11
STEP 4: Connect the Power Source....................................12
Testing the Shade................................................................15
Attach Magnetic Hold-Down Brackets (Optional)...............16
OPERATION
Using the PowerView®Remote...........................................18
Resetting the Shade, If Necessary......................................20
Level the Rail(s), If Necessary .............................................21
Troubleshooting ...................................................................22
CARE
Removing the Shade, If Necessary .....................................27
Cleaning Procedures............................................................27
DECLARATIONS .................................................................29
WARRANTY...........................................................Back Cover
Questions?
Call Hunter Douglas Consumer Support at 1-888-501-8364.

GETTING STARTED
1
Product View
PowerVie
w®
Standard
Programming
Button
Installation Brackets
with Spacer Blocks
PowerView® Remote
(with Pebble®)
PowerView®
Scene Controller
(with Surface)
PowerView®App
select

2
GETTING STARTED
Thank you for purchasing Hunter Douglas Duette®Honeycomb Shades with PowerView®
Motorization. With proper installation, operation, and care, your new shades will provide
years of beauty and performance.
Please thoroughly review this instruction booklet and the enclosed packing list before
beginning the installation.
Tools and Fasteners Needed
Flat blade and Phillips screwdrivers
Level (laser level is recommended)
Measuring tape and pencil
Power drill,
3
⁄ 32 " drill bit, and
1
⁄ 4 " hex driver
In addition, you will need fasteners designed to work with your specific mounting surface(s).
#6 Hex Head Screws (Provided). Two 1
1
⁄ 2 " screws are provided per installation bracket.
Longer #6 Hex Head Screws (Not Provided). If using spacer blocks, use #6 screws
long enough for a secure attachment.
#6 Flat Head Screws (Provided). If end mounting the shade, use two 1
1
⁄ 2 " screws per
installation bracket.
Speed Nuts and Screws (Provided). Extension brackets come with speed nuts and
screws.
Drywall Anchor (Not Provided). Use drywall anchors when mounting into drywall.
#6 x 1
1
∕ 2 "
Hex Head Screw
(Provided)
Longer #6 Hex Head Screw
for Use
with Spacer Blocks
(Not Provided)
#6 Flat Head Screw
for Use
with End Mounts
(Provided)
Speed Nut and Screw
(Two Provided
with Each
Extension Bracket)

INSTALLATION
3
Installation Overview
To install your shade, you will need to perform the following four steps:
STEP 1: Mount the Installation Brackets
STEP 2: Mount the Battery Wand
STEP 3: Install the Shade
STEP 4: Connect the Power Source
STEP 1: Mount the Installation Brackets
Your order will include the correct number of
installation brackets for your shade width, as
shown in the table.
There are two sizes of installation brackets,
one for
3
⁄ 8 " and
3
⁄ 4 " pleat sizes and a larger
one for the 1
1
⁄ 4 " pleat size.
For end mounts, two brackets are used up to
the maximum width of 72".
IMPORTANT: A
1
⁄ 2 " spacer block is required for shades using an attached battery wand. The
spacer block is pre-attached to the back of the installation bracket.
Should the spacer block become detached, reattach it.
Insert the legs of the installation bracket into the
tabs on the spacer block.
Rotate the installation bracket back, as shown, to
snap it in place.
Tab
Shade
Width
Brackets
Required
12" – 36" 2
36
1
∕ 8 " – 72" 3
72
1
∕ 8 " – 108" 4
108
1
∕ 8 " – 144" 5
144
1
∕ 8 " – 174" 6
Installation
Bracket
End Mount
Brackets
1
∕ 2 " Spacer Block
1
∕ 8
" Shim

INSTALLATION
4
Mounting Types and Window Terminology
If the installation brackets are mounted correctly, the rest of the installation process follows
easily. To prepare for this important first step, review the mounting types and basic window
terminology illustrated below.
Refer to the appropriate page below based on your order:
Inside Mount — Below
Outside Mount — Page 7
End Mount — Page 9
Mount the Installation Brackets — Inside Mount
Mark 2" in from each jamb for bracket location.
If more than two installation brackets came with your order, space additional bracket(s)
evenly between the two end brackets and mark their location. Allow a minimum of
15" between the brackets on the right-side motor end for the battery wand.
Mount into wood whenever possible.
Outside Mount
Shade mounts outside
window opening.
Inside Mount
Shade fits within
window opening.
Collectively, the sill and
jambs are called the
“window casement.”
Head Jamb
Sill
Jamb Jamb
2" Space Evenly
Jamb Jamb
Space Evenly 2"
Minimum of 15" for Battery Wand

INSTALLATION
5
Center the brackets on your marks, then mark each of the screw holes.
Mounting depths vary depending on the fabric pleat size. See the following chart for
minimum and fully recessed depth requirements (measured from the front of the sill to
the back of the installation bracket).
Mark both winged screw holes with shallow mounting depths.
Mark the center screw hole when depth permits. The center hole requires 1
1
⁄ 2 ".
Mounting Depth Requirements
Pleat Size:
Battery Wand
High Mount Bracket
(Standard)
Battery Wand
Low Mount Bracket
(Optional)
Satellite Battery Pack,
C-Size Battery Wand,
18V DC Power Supply,
16 Shade DC Power
Supply
3
∕ 8 ",
3
∕ 4 " 1
1
∕ 4 "
3
∕ 8 ",
3
∕ 4 " 1
1
∕ 4 "
3
∕ 8 ",
3
∕ 4 " 1
1
∕ 4 "
Minimum casement
depth:
Inside Mount
1" 1" 1" 1"
1
∕ 2 "
1
∕ 2 "
Minimum casement
depth:
End Mount
1
3
∕ 4 " 1
3
∕ 4 " 1
3
∕ 4 " 1
3
∕ 4 " 1
1
∕ 4 " 1
1
∕ 4 "
Minimum casement
depth:
Flush Mount
2
3
∕ 4 " 3
1
∕ 2 " 2
5
∕ 8 " 3
3
∕ 8 " 2
1
∕ 4 " 3
1
∕ 8 "
Minimum mounting
surface height:
Outside Mount
1
1
∕ 4 " 1
1
∕ 4 " 1
1
∕ 4 " 1
1
∕ 4 " 1
1
∕ 4 " 1
1
∕ 4 "
See Depth
Chart
Use Center Hole
When Depth Permits

INSTALLATION
6
Drill the screw holes using a
3
⁄ 32 " drill bit.
CAUTION: Use drywall anchors when mounting into drywall.
Use a level to check that the mounting surface is level. Shim the brackets if necessary.
Attach the installation brackets using the screws provided.
IMPORTANT: The front edges of the installation brackets must be level and aligned. If
mounting to a heavily textured surface, shim the brackets, if needed.
Proceed to “STEP 2: Mount the Battery Wand” on page 10.

INSTALLATION
7
Mount the Installation Brackets — Outside Mount
Center the headrail over the window opening at the desired height. Use a pencil to lightly
mark the wall at each end of the headrail.
Alternatively, measure the width of the headrail and use that width to mark the
headrail end points over the window opening.
Mark 2" from each end of the headrail.
If more than two installation brackets came with your order, space additional bracket(s)
evenly between the two end brackets and mark their location. Allow a minimum of
15" between the brackets on the right-side motor end for the battery wand.
Mount into wood whenever possible.
Center the brackets on your marks, then mark each of the screw holes.
A minimum of 1
1
⁄ 4 " flat vertical surface is required to mount the brackets.
The top of the installation brackets or extension brackets should be at the desired
shade height. The brackets should be level and aligned.
When using extension brackets, mark two screw holes per bracket.
CAUTION: The rear of the brackets must be flush against a flat mounting surface. Do not
mount brackets on curved molding.
Drill the screw holes using a
3
⁄ 32 " drill bit.
CAUTION: Use drywall anchors when mounting into drywall.
Minimum of 15" for Battery Wand
Headrail End Marks
Window Opening
2" Space Evenly Space Evenly 2"

INSTALLATION
8
Attach the installation or extension brackets using the screws provided.
IMPORTANT: The front edges of the brackets must be level and aligned to each other.
If using spacer blocks, attach the spacer block/installation bracket assembly to a flat
vertical mounting surface with a #6 mounting screw long enough for a secure installation.
A maximum of 1
1
⁄ 2 " of spacer blocks per
installation bracket is recommended.
Spacer blocks and shims may be stacked.
The top of the spacer blocks should be at
the desired shade height.
CAUTION: Use drywall anchors when
mounting into drywall.
If using extension brackets, attach an
installation bracket to the underside of each
extension bracket using the provided screws
and speed nuts.
Proceed to “STEP 2: Mount the Battery Wand” on page 10.
Longer Screw
(Not Provided)
Maximum
1
1
∕ 2 "

INSTALLATION
9
Mount the Installation Brackets — End Mount
End mount the headrail when conventional mounting techniques will not work — for example,
in an arched window opening.
Position the end mount brackets so that the top of the attached installation brackets are at
the ordered height of the shade.
CAUTION: Both brackets must be installed at the same depth and height.
Mark both screw holes for each end mount
bracket.
The mounting surface must be vertical
and flat, not part of an arched curve.
IMPORTANT: Add
1
⁄ 2 " to the following
minimum mounting depths if a battery
wand is used.
Minimum mounting depth is 1
1
⁄ 4 " for
3
⁄ 8 "
and
3
⁄ 4 " pleat sizes and 2" for the 1
1
⁄ 4 "
pleat size. Minimum mounting depth for
a fully recessed end mount is 2
3
⁄ 8 " for
3
⁄ 8 " and
3
⁄ 4 " pleat sizes and 3" for the 1
1
⁄ 4 "
pleat size.
Drill the screw holes using a
3
⁄ 32 " drill bit.
Attach the end mount installation brackets using the
flat head screws provided.
CAUTION: Drywall mounting is not recommended.
IMPORTANT: For instructions on installing an
arch over a rectangular shade, see the Installation,
Operation, and Care instructions that came with your
arch shade.
Proceed to “STEP 2: Mount the Battery Wand” on page 10.
1
1
∕ 4 "
Minimum
Ordered
Shade
Height

INSTALLATION
10
STEP 2: Mount the Battery Wand
Refer to the appropriate page based on your order.
For a battery wand, see below.
For an optional satellite battery pack, 18V DC Power Supply, or C-size satellite battery
wand, the shade is installed first – see page 11.
Install the Battery Wand Clips
Attach the battery wand clip to the headrail.
Hook the battery wand clip onto the back
channel of the headrail.
IMPORTANT: Position the clip so that the
battery wand will be between installation
brackets.
Rotate the clip down until it
snaps into place.
CAUTION: Do not connect
the battery wand to the
power cable prior to
installing the shade.
Mount the Battery Wand into the Battery Wand Clip
Align the battery wand with its
socket toward the right-side
motor end cap.
Push the battery wand straight
up into the battery wand clip
until it snaps into place. Check
to make sure the battery wand
is secure.
CAUTION: Be sure the cable
does not become pinched by
the battery wand clip during
installation. Damage or
overheating of components
could result.
Proceed to “STEP 3: Install the Shade” on page 11.
High Mount
(Standard)
Battery Wand Clips
Low Mount
(Optional)
Socket
Front of
Headrail
Battery Wand
Clip

INSTALLATION
11
STEP 3: Install the Shade
Mount the Headrail
CAUTION: Be sure no cables are pinched by the brackets
or headrail during installation; damage or overheating of
components could result.
Fit the front channel on top of the headrail onto the front lip
of the installation brackets.
Push the headrail up and back until it snaps into place.
Check that the bottom of the headrail is snapped into the
base of each bracket.
Check that the front lip of each bracket is in the front
channel of the headrail.
If any brackets are not installed correctly, release the shade
and reinstall. See “Removing the Shade, If Necessary” on
page 27.
Proceed to “STEP 4: Connect the Power Source” on page 12.
Good Bad
Back of Headrail
Snaps into Bracket
Front of Bracket
Fits Under Groove
Headrail
Bracket
Snap in
Place
1
2

INSTALLATION
12
STEP 4: Connect the Power Source
NOTE: When power is connected to the motor, the LED under the programming button
housing will flash green to indicate the shade is ready for operation.
Refer to the appropriate page based on your order.
For a battery wand, see below.
For an optional satellite battery pack, see below.
For an optional 18V DC Power Supply, see page 14.
For an optional 18V DC Power Supply with daisy-chain connections, see page 14.
For an optional C-size satellite battery wand, see the instructions that came with
the unit.
Battery Wand
Plug the Power Cable into the Battery Wand
On the back of the headrail,
connect the power cable (coming
from the shade) into the socket on
the battery wand.
Satellite Battery Pack
Mount the Satellite Battery Pack
Decide where you want to attach the wall mount bracket.
A satellite battery pack may be mounted in any orientation.
Make sure the provided cable is long enough to connect
the satellite battery pack and the shade.
Mark the screw holes.
Drill the screw holes using a
3
⁄ 32 " drill bit.
Remove the backing from the double-sided tape. Press the bracket into place.
Attach the bracket using the screws provided.
Position the battery wand so the power cable is easily connected to the socket.
Snap the battery wand into the bracket.
Wall Mount Bracket
Socket
Socket
Battery Wand Cover
Slot
Shown:
High Mount Battery Wand Bracket

INSTALLATION
13
Install the battery wand cover with the slot aligned to the socket in the battery wand.
Plug the power cable from the shade into the
satellite battery pack cable.
Plug the other end of the satellite battery
pack cable into the socket in the battery
wand.
Secure the satellite battery pack cable using
wire retainers (not supplied). If hiding the
cable behind the shade, make sure it does
not impede the operation of the shade.
Proceed to “Testing the Shade” on page 15.
Socket
Socket
Battery Wand Cover
Slot
Battery Wand Cover
Satellite
Battery Pack
Cable
Power Cable
from Shade

INSTALLATION
14
18V DC Power Supply
Connect the Power Supply
Plug the power cable from the shade into
the power supply cable.
Plug the other end of the power supply
cable into the 18V DC Power Supply.
Plug the 18V DC Power Supply into a
standard outlet.
Secure the power supply cable using
wire retainers (not supplied). If hiding
the cable behind the shade, make sure
it does not impede the operation of the
shade.
Space the wire retainers approximately
15" apart along the power supply cable,
as shown.
WARNING: Keep cables and
small parts out of the reach
of children. They can wrap
cables around their necks and
STRANGLE. They can also put
small parts in their mouths and
CHOKE.
WARNING: Electric shock and/
or a fire hazard may occur, if not
properly installed.
Proceed to “Testing the Shade” on page 15.
If You Have an 18V DC Power Supply with Daisy-Chain Connections...
The daisy-chain feature allows up to three PowerView®motorized shades to be powered by
a single 18V DC Power Supply. However, each shade has its own RF receiver and can operate
independently. The daisy-chain feature is only available with the 18V DC Power Supply option.
With the two-shade configuration shown on the next page:
Connect the power cables from each shade to the daisy-chain connector, using an
extension cable of appropriate length from one of the shades.
Plug the power supply cable into the connector and the 18V DC Power Supply.
Power Cable
from Shade
Power
Supply
Cable
18V DC
Power
Supply
15"
Maximum
Wire Retainers

INSTALLATION
15
An additional daisy-chain connector and extension cable are used for three shades.
Plug the 18V DC Power Supply into a standard outlet.
Testing the Shade
Testing the shade with the programming button will allow you to ensure that the motor and
power source are working correctly.
CAUTION: When raising the shade for the first time, observe how the fabric stacks. It should
stack evenly. Immediately stop the shade if the bottom rail is not level or the shade starts to
rub against either window jamb. See“Level the Rail(s), If Necessary” on page 21.
Press the programming button on the bottom of
the right-side end cap to test operation. If the
shade does not operate, see “Troubleshooting”
on page 22.
Press the button to alternately lower, stop,
and raise the shade.
NOTE: With Top-Down/Bottom-Up and Duolite®
shades, the programming button will alternately
lower the bottom rail, lower the middle rail,
raise the middle rail, and raise the bottom rail.
Proceed to “Attach Magnetic Hold-Down Brackets (Optional)” on page 16.
Shade
Power Cable
Extension
Cable
Connector
Power Supply
Cable
18V DC
Power Supply
Programmin
g
Button
Front of
Shade

INSTALLATION
16
Attach Magnetic Hold-Down Brackets (Optional)
Hold-down brackets provide stability and prevent swaying by securing the bottom rail, for
example on French door applications. Hold-down brackets can only be used on outside mount
shades.
#1 — Bracket Placement
Place the magnetic hold-down bracket near one end of the bottom rail. The magnet should
attract to the magnet that is already in the bottom rail.
Magnet Polarity: The magnet within the magnetic bracket must be attracted to the
magnet located within the bottom rail. In the event that they repel each other, the magnet
within the magnetic bracket can be removed and flipped.
To remove the magnet, hold a small steel flat blade screwdriver up to the magnet in
the bracket and pull the magnet out with the screwdriver.
Flip the magnet over and place it back into the bracket.
IMPORTANT: Check the attraction prior to mounting to ensure that they are properly
oriented.
#2 — Mark the Location
Lower the shade to the closed position and mark the
location where the bracket will be placed.

INSTALLATION
17
#3 — Attach the Bracket
Drill the pilot hole using a
3
∕ 32 ” drill bit and attach the
bracket using the screw provided.
IMPORTANT: Do not over torque the screw.
#4 — Install the Bracket Cover
Slide the bracket cover over the magnetic hold-down bracket and mark the screw hole.
Remove the bracket cover once the screw hole is marked.
Drill the pilot hole using a
3
∕ 32 ” drill bit
and slide the bracket cover back over the
magnetic hold-down bracket.
Attach the cover using the screw provided.
IMPORTANT: Do not over tighten the screw.
#5 — Place and Attach Second Bracket
Repeat steps 1 through 4 to install the second magnetic
hold-down bracket.
IMPORTANT: Make sure the bottom rail is level when marking
the second bracket location.
#6 — Final Adjustments
Verify that the bottom rail is level.
Proceed to “Using the PowerView®Remote” on page 18.

OPERATION
18
Using the PowerView®Remote
First, activate the remote by pulling both plastic tabs from the back battery compartment.
IMPORTANT: If you have more than one remote, see “Adding Additional Remote(s) to the
PowerView®Shade Network” in the PowerView®Motorization Remote Control Guide.
Joining a Shade to a Group
IMPORTANT: The shade will not operate using the remote until it has been joined to
a group.
1. Press and hold  STOP on the remote until the indicator lights blink (approximately
6 seconds). The remote is now in program mode.
2. Press the desired group number (1 – 6) on the remote. The backlit group number will flash
to show it is selected.
3. While pressing the programming button on the shade, press  OPEN on the remote. The
green light flashes once and the shade will move slightly twice (up, down, or down, up) to
indicate the shade has joined the group. Release the programming button.
4. Press and hold STOP on the remote until the indicator lights stop blinking (approximately
6 seconds).
Group 1
Group 2
OPEN
Raises
middle and
bottom rail
CLOSE
Lowers bottom
and middle rail
Group 3 Group 4
Group 5
Group 6
Favorite
(Shade position)
LEFT ARROW
Lowers the middle rail
on T
op-Down/Bottom-Up
and Duolite
®shades
RIGHT ARROW
Raises the middle rail
on T
op-Down/Bottom-Up
and Duolite shades
STOP
All shade movement stops
(Press and hold for programming
mode)