HunterDouglas Palm Beach Polysatin PowerView Gen 3... Parts list manual

Palm Beach
™
Polysatin
™
Shutters
PowerView
®
Gen 3 Automation
Installation • Operation • Care

CONTENTS
Questions?
Call the Hunter Douglas Consumer Support at [phone].
© 2022 Hunter Douglas. All rights reserved. All trademarks used herein are the property of Hunter Douglas
or their respective owners.
GETTING STARTED...............................................................1
Installation Overview.............................................................1
Unpacking ..............................................................................1
Tools and Materials Needed .................................................1
Fasteners................................................................................2
FRAME ASSEMBLY...............................................................3
Assemble the Frame – Panel Systems..................................3
Assemble the Frame – Track Systems...................................7
INSTALLATION ......................................................................8
Framed Standard Panel Systems...........................................8
Standard Panel Systems with Hang Strip ...........................11
Unframed Standard Panel Systems.....................................13
Bi-Fold Track Systems..........................................................15
Bypass Track Systems..........................................................21
French Door Shutters...........................................................30
Corner Windows..................................................................33
Bay Windows.......................................................................35
Framed Stand-Alone Specialty Shapes...............................38
Framed Specialty Shapes Over Standard Shutter...............39
Unframed Specialty Shapes ................................................40
Decorative Sill Cover ...........................................................41
Finish Work ..........................................................................42
OPERATION..........................................................................45
CARE......................................................................................46
TROUBLESHOOTING ..........................................................47
Installation Troubleshooting ................................................47
POWERVIEW®GEN 3 AUTOMATION...............................55
Connect the Power Source ..................................................55
Operating the PowerView App and Gen 3 Remote.............57
Resetting the Shutter...........................................................58
Troubleshooting ...................................................................59
DECLARATIONS...................................................................63
WARRANTY .........................................................................64

GETTING STARTED
1
Hunter Douglas Palm Beach™Polysatin™Shutters are built using the highest quality materials.
When properly installed, these shutters will provide a lifetime of beauty and performance.
IMPORTANT: These installation instructions are intended for professional installers who
have been certified after attending Hunter Douglas shutter training.
Installation Overview
Panel shutters come in many configurations — individually hinged, bi-fold panels, with and
without T-posts, track systems comprised of one or multiple panels, and with a variety of
frames for inside or outside mounting.
Whatever the configuration, installation procedures are basically the same. The frame is
assembled and fastened to the window at two points. Then the shutter panels are individually
installed, racked, and the frame attachment is completed. Duracatch™lock adjustment or
magnet mounting, caulking and other finish work complete the installation.
Unpacking
Carefully unpack the shutters. The package will include:
■ Shutter panels
■ Disassembled frames (frames for specialty shapes are typically assembled)
■ Miscellaneous hardware (hinge pins, button plugs, etc.)
Tools and Materials Needed
Tools
■ Flat blade, Phillips, and Robertson #1 and #2screwdrivers ■ Measuring tape
■ Power drill anddrill bits, including a 2" drill bit extension ■ Level
■ Rubber mallet ■ Awl
■ Miscellaneous tools for non-typical installations (jig saw, hack saw, Dremel®tools,etc.)
Materials
■ Canvas drop cloth large enough for unpacking and frame assembly
■ Clean fabric cloth and a mild cleaning spray solution
■ Shim materials
■ Finishing supplies (caulk, sealant, etc.)
■ Instant adhesive for frame miters
■ Silicone adhesive or doubled-sided tape for Decorative Sill Cover installation

2
GETTING STARTED
Fasteners
Screws of varying lengths and types are required to install shutters. The chart below shows
the standard fasteners, what each is used for, and the tool or driver needed to secure them.
Other types of fasteners may be needed if mounting into concrete, metal, or similar surfaces.
#8 x 3" Washer Head Screw
#8 x 1
1
/ 2 " Pan Head Screw
#8 x 1" Pan Head Screw
#6 x
1
/ 2 " Flat Head Screw
#8 x 2" Bugle Head Screw
#6 x 1
3
/ 4 " Round Head Screw
#6 x
5
/ 8 " Flat Head Screw
#6 x
3
/ 4 " Round Head Screw
#6 x
1
/ 2 " Pan Head Screw
Installation screw
#2 Robertson drive
Attaches Bi-Fold/Bypass track to frame or
opening, as well as track system brackets to frame
#2 Robertson drive
Attaches T-Post to frame
#2 Phillips drive
Attaches T-Post blocks and T-Post to frame
#1 Robertson drive
Attaches magnets, as well as T-Post brackets to
T-Post and sill or frame, and Bi-Fold/Bypass carrier
hardware to panels
#1 Robertson drive
Attaches Bi-Fold pivot bracket to frame
#2 Phillips drive
Attaches Bi-Fold bottom track pivot bracket to
bottom track
#2 Phillips drive
Attaches hinges to frames and T-Posts, as well as
magnet strike plates to panels
#1 Robertson drive
Attaches metal brackets to frame
Combination #2 Phillips/#1 Robertson drive
Installation screw; also used to attach valance
clips to frame
#2 Robertson drive
#8 x
3
/ 4 " Flat Head Screw
#8 x 2" Pan Head Screw Attaches Bi-Fold or Bypass bracket to wall
#2 Phillips drive

FRAME ASSEMBLY
3
Panel Systems
Assemble the Frame – Panel Systems
Prepare the work area. Lay the shutter panels on a drop cloth face up just as they will appear
in the window. Then follow the procedure below.
1. Lay the side frames beside the panels, so that the panel hinges are above the frame
hinges. If one or more T-posts are used, lay them in the proper position.
NOTE: If hinges were ordered unattached, attach them to the frame and panels as shown
below before proceeding.
2. Insert the plastic corner keys into the ends of the top and bottom frames.
➤ The Deluxe Casing Frame, Colonial Z-Frame, Classic Z-Frame, Modern Z-Frame, and
Standard Z-Frame receive both the corner keys and metal brackets.
➤ Insert the side frame pieces onto the corner keys of the top frame.
➤ Tap the mitered frame corners with a rubber mallet to ensure that the corner keys are
fully seated, and to pull the miters tightly together.
IMPORTANT: With outside mount L-frames that have no T-posts, glue the corner keys in
position as described in the next step on page 4.
Corner Key
Bottom
Top
Corner Key
Position hinge leaf
on frame below
hinge leaf on panel

FRAME ASSEMBLY
4
Panel Systems
IMPORTANT: Be sure the frames match before gluing. The corners cannot be detached after
the adhesive has set.
3. Outside mount L-frames with no T-posts: Glue the corner keys in position as
illustrated. This prevents the frame from bowing.
➤ First remove the tabs off the corner key with a flat blade screwdriver. The L-frames
have no corner key punch. The tabs must be removed from the corner keys to prevent
distorting the frame.
➤ Then apply a small amount of instant adhesive or contact cement to the inside of
the frame.
➤ Insert the corner key into the end of the frame and hold firmly until set.
Apply
Adhesive
Inside
Frame
Outside Mount L-Frame with No T-Posts Only
Tab
Tabs
Removed
4. With the Deluxe Casing Frame, Colonial
Z-Frame, Classic Z-Frame, Modern
Z-Frame, and Standard Z-Frame, secure
the top frame metal brackets to the side
frames using the provided screws.

FRAME ASSEMBLY
5
Panel Systems
5. Frames with T-posts: Attach the T-post to the top frame.
➤ T-post blocks will be pre-attached to
the top and bottom frame pieces.
➤ Slide the T-post onto the T-post block
on the top frame piece and secure
the T-post to the block using a #1
Robertson bit to drive the provided
bugle head screw.
IMPORTANT: A long driver bit is
required to get enough access to drive
the screw.
NOTE: If T-post blocks were not
provided, or for three-sided frames, or for
inside mounts with no frames, see step 8
on page 6.
6. Attach the bottom frame to the side
frames and T-post, repeating the
methods described in steps 2 through 5.
7. Deluxe Casing Frame, outside mount Standard L-Frame, and outside mount
Deluxe Casing Sill/Extended L-Frame only: If build-out is needed for additional
clearance, install the build-out onto the back of the frame.
➤ The build-out snaps onto the back of the frame.
T-Post
T-Post Block
Top
Frame
#6 x 1
3
∕ 4 "
Round Head Screw
L-Frame Build-Out
1
∕ 2 "
Deluxe Casing Frame Build-OutDeluxe Casing Sill/
Extended L-Frame Build-Out

FRAME ASSEMBLY
6
Panel Systems
8. With 3-sided frames or inside mounts with no frame, T-post brackets are used to
attach the T-post to the sill or casement after the frame has been installed. Refer to the
illustration below.
➤ Attach the brackets to the sill or casement using the slotted hole on the bracket to
allow for side-to-side adjustment.
➤ Be sure to square the T-post before tightening the brackets.
➤ T-post brackets can also be used to attach T-posts to frames when T-post blocks are
not provided.
IMPORTANT: When a Decorative Sill Cover is used, it must be placed between the
window sill and T-post before attaching the T-post.
T-Post
T-Post
Bracket
Sill

FRAME ASSEMBLY
7
Track Systems
Assemble the Frame – Track Systems
Prepare the work area. Lay the frame pieces on a drop cloth in their proper orientation.
Thenfollow the procedures below.
1. Align the track support spacers in the channels at either end of the top frame, flush with
the ends of the frame. Use the four screws to attach the top frame and the track support
spacers to the side frames.
➤ With four-sided systems, attach the bottom frame to the side frames in the same way.
2. If build-out is needed for additional clearance, secure the build-out onto the back of the
frame with screws, as shown below.
3
∕
4
"
Build-Out
Track System
(Bypass Shown)
2" Screws
Track Support Spacer
Pre-drilled Outside Mount
Installation Screw Holes

INSTALLATION
8
Framed Standard Panel Systems
Framed Standard Panel Systems
NOTE: If a Decorative Sill Cover was ordered, refer to page 41.
Step A. Install the Frame
1. Position the frame for mounting.
➤ Outside (OM) Mount. Center the frame over the opening. There should be a
1
⁄ 4 "
reveal on all four sides (or an equal reveal if a larger or smaller reveal was specified
on the original order).
➤ Inside (IM) Mount. Center the frame
in the opening. Insert temporary shims
between the shutter frame and the
window to hold the frame centered.
2. Attach the side frames at the top corners
through the pre-drilled holes.
IMPORTANT: Tighten the screws snugly,
but do not overtighten.
Standard
Z-Frame
(IM)
Standard
L-Frame
(IM)
Optional
Cover Strip
Deluxe Casing Frame
(OM)
Standard L-Frame
(OM)

INSTALLATION
9
Framed Standard Panel Systems
Step B. Mount the Panels
1. First, retract the Duracatch™locks on the
top and bottom of the panels.
➤ The Duracatch lock system is designed
to help level the panels within the frame.
Retracting the locks makes it possible to
rack the shutter.
➤ Rotate the wheel of the Duracatch lock
until the square hole is visible.
➤ Insert a #2 Robertson bit into the square
hole, then push in and rotate the plunger
assembly 180° clockwise to retract it.
2. Align the panel and frame hinges, and insert the hinge pins.
3. Close the panels and check for proper alignment.
➤ If panels are misaligned, rack the shutter by grasping the frame at the bottom corners
and moving it from side to side until proper alignment is achieved.
NOTE: In the following procedures, after
each fastener is placed, close the panels and
check the alignment. If the alignment is lost,
remove the fastener, re-align the panels, and
then re-install the fastener.
IMPORTANT: For installations with multiple
T-posts, it is recommended that you begin
your racking at the center-most section and
work your way out to each end.
Duracatch Lock
Recessed Lock
Push Down and
Rotate 180°
Incorrect
Correct

INSTALLATION
10
Framed Standard Panel Systems
4. Hold the frame in the aligned position.
➤ Outside (OM) Mount. Use a fastener to secure the center of the bottom frame. Check
alignment, and then secure the side frames at the bottom corners.
➤ Inside (IM) Mount. Use fasteners to
secure the side frames at the bottom
corners.
5. Insert screws into the remaining holes and check that the panels are still aligned after
each screw has been tightened. Re-adjust if necessary.
6. To release the Duracatch™panel lock assemblies, insert a #2 Robertson bit into the square
hole on the wheel, then rotate 180° counterclockwise to extend it. Repeat until desired
height has been achieved.
7. Close the panels and, if needed, adjust the Duracatch locks with a Robertson screwdriver
as described on page 9., so that all doors close easily, yet stay firmly shut.
➤ If necessary, install panel lock ramps on the sill or casement as shown on page 42.
➤ If necessary, install magnets and strike plates as shown on page 43.
8. Perform any other necessary finish work to complete the installation as shown on
page 44.
NOTE: If it is necessary to drill more installation holes in the frame, drill
3
⁄ 8 ” holes through the
first layer of vinyl only.Drill through the light block for both inside and outside mounts.
For sample drilling locations, see the illustrations in “Framed Standard Panel Systems” on
page 8.

INSTALLATION
11
Standard Panel Systems with Hang Strip
Standard Panel Systems with Hang Strip
NOTE: If a Decorative Sill Cover was ordered, refer to page 41.
Step A. Install the Hang Strips
■ Attach the side hang strips inside or outside the opening.
➤ With outside mounts, be sure the hang strips are positioned the correct width apart
and at the correct height.
➤ Insert an installation screw into the top and bottom holes only, then set the screws
into the mounting surface.
➤ Tighten the screws snugly, but do not overtighten.
Hang Strip
Bent Leaf Hinge
3
∕ 8 " Holes for
Installation Screws
Hang Strip Behind Panels
Hang Strip
Standard Hinge
3
∕ 8 " Holes for
Installation Screws
Hang Strip to Side of Panels

INSTALLATION
12
Standard Panel Systems with Hang Strip
Step B. Mount the Panels
1. Hang the panels by fitting the pin end of the hinges into the hinge barrels.
2. Square and align the panels to the opening.
➤ Hang Strip Behind Panels.
If necessary, adjust the bent-leaf hinges
by loosening the hinge screws and
moving the hinge left or right.
➤ Hang Strip to Side of Panels.
If necessary, place hinge shims between
the hinge and hang strip.
➤ Re-tighten the hinge screws once the
panels are square and aligned.
3. Insert screws into the remaining holes and
check that the panels are still level after
each screw has been tightened. Readjust
if necessary.
4. With inside mounts, install Duracatch™panel lock ramps as indicated on page 42.
5. With outside mounts, install magnets and strike plates as indicated on page 43.
6. Perform any other necessary finish work to complete the installation as indicated
on page 44.
Incorrect
Correct

INSTALLATION
13
Unframed Standard Panel Systems
Unframed Standard Panel Systems
Unframed inside-mounted shutters may be installed flush with the opening or projected out
from the opening using extended leaf hinges, which are
5
⁄ 8 " wider.
NOTE: If a Decorative Sill Cover was ordered, refer to page 41.
Step A. Install the Bottom Leaf of the Top Hinge
1. Position the left panel in the opening so that it has equal clearance at the top and bottom.
Mark where the bottom of the top hinge is located.
2. Align the top of the bottom leaf with the mark and attach it using one screw.
3. To check for accurate placement, install the panel by its top hinge, inserting a hinge pin to
hold the panel in place. Adjust placement of the hinge, if necessary.
➤ If placement is accurate, remove the panel and install the second screw into the
bottom leaf of the top hinge.
Step B. Install the Bottom Leaf of the Bottom Hinge
1. With the panel placed in the top hinge, mark where the bottom of the bottom panel hinge
is located.
2. Align the top of the bottom leaf of the hinge with the mark and attach it using one screw.
3. To check for accurate placement, install the panel into the two hinges. Adjust placement
of the bottom hinge, if necessary.
➤ If placement is accurate, install the second screw into the bottom hinge.
4. Repeat steps A and B for the right panel, if applicable. Be sure to align the right panel to
the left panel.
Inside Mount
Flush with Opening
Bottom Leaf
Attaches to Opening
T
op Leaf Attached
to Shutter
Glass

INSTALLATION
14
Unframed Standard Panel Systems
Step C. Install the Remaining Bottom Leafs of the Hinges
1. Once the panels are level and square in the opening, install the remaining bottom leafs
while the panels are hanging.
➤ Open the panels and install the bottom leafs onto the top leafs using the hinge pins.
➤ Screw the bottom leafs in place.
➤ If necessary, shim using the provided hinge shims.
2. Install Duracatch™panel lock ramps as indicated on page 42. For magnets and strike
plates, see page 43.
➤ When the Duracatch panel lock system is used, the plunger may be adjusted using a
Robertson screwdriver as described on “Step B. Mount the Panels” on page 9, if
minor support or leveling is required.
3. Perform any other necessary finish work to complete the installation (see “Touch-Up and
Inspection” on page 44).

INSTALLATION
15
Bi-Fold Track Systems
Bi-Fold Track Systems
Typically, Bi-Fold track systems have three-sided frames; however, they may also be two-sided
or four-sided. The basic installation procedure is the same whatever the configuration.
NOTE: If you haven’t already assembled the Bi-Fold Track Frame, refer to “Assemble the
Frame – Track Systems” on page 7.
Step A. Prepare the Frame
1. Installation screw holes are pre-drilled. If you need additional attachment points, drill
3
⁄ 8 ”
holes in the frame through the first layer of vinyl only.
➤ Outside (OM) Mount: Drill through the
score indicator groove on the light stop. The
top frame should be mounted into studs
wherever possible (unless mounting into
the header).
➤ Inside (IM) Mount: Drill through the track
channels for the top frame and light stop for
the side frames.
2. If an aluminum track is attached to the top
frame, remove it before proceeding.
Step B. Install the Frame
IMPORTANT: Tighten the mounting screws snugly, but do not overtighten.
Inside Mount
1. Center the frame in the opening.
2. Using the provided screws, attach the
top of the frame to the opening and level.
Use shims as needed to ensure a level
installation.
3. Secure the pivot side frame, using a level to
make sure the frame piece is plumb. Again,
use shims as needed.
➤ If there are two pivot sides (split stack),
secure only one of the side frames.
Outside (OM) Mount
Installation Screw Holes
Inside (IM) Mount
Installation Screw Holes

INSTALLATION
16
Bi-Fold Track Systems
Outside Mount
1. Center the frame over the opening at the desired height.
2. Attach the top frame first, starting with one fastener at the highest corner.
IMPORTANT: Install all mounting screws into studs or the window header.
3. Place a four foot level on the top frame and secure the second fastener in the top frame at
the other corner, ensuring the top frame is level.
4. Finish attaching the top frame by securing one screw at each stud, 16" to 24" apart,
depending on the type of construction.
➤ Space screws no more than 30" apart if mounting into the header.
5. Secure the pivot side frame, using a level to
make sure the frame piece is plumb. Again,
use shims as needed.
➤ If there are two pivot sides (split stack),
secure only one of the side frames.
Pivot Side
Frame

INSTALLATION
17
Bi-Fold Track Systems
Step C. Attach the Aluminum Track to the Frame
1. Before attaching the track, make sure that you have inserted the correct number of
carriers and top pivot pins. For one-way operation, one pivot pin and one snubber are
required. For split operation, two pivot pins are required, but no snubber.
IMPORTANT: Carriers have three wheels.
It makes no difference whether they are loaded
into the track with one wheel to the front or two
wheels to the front.
2. After inserting the carriers, check that the carrier heights are the same as the pivot pin
height, as shown below. Adjust as necessary.
3. If the track arrived attached, use the same holes and re-attach the aluminum track to the
top frame with the screws supplied. Be sure the holes line up correctly.
➤ If the track did not arrive attached, place the track within the light stop channel and
align the track screws.
Pivot Pin SnubberCarriers
Different Height
INCORRECT
Same Height
CORRECT
Pivot
Pin

INSTALLATION
18
Bi-Fold Track Systems
Step D. Attach the Shutter Panels
1. Set the pivot pin(s) in the track so that the center of the pivot pin is 1
5
⁄ 8 " from the
side frame.
2. Mount the bottom pivot bracket(s) or floor guide with bottom pivot(s).
IMPORTANT: The pivot pin receiver(s) must be directly under the top pivot pin(s). The
center of the pivot pin receiver(s) should be 1
5
⁄ 8 " from the side frame(s).
➤ Bottom Pivot Bracket. Mount the bottom pivot bracket(s) centered on the screw
indicator groove in the side frame(s).
➤ Floor Guide with Bottom Pivot. Insert the bottom pivot(s) into the floor guide and
tighten the screws with the pivot pin receiver(s) in the correct position. Attach the floor
guide to the floor, centered on the screw indicator groove in the side frame(s).
3. Mount the first panel per side into the bottom pivot pin receiver first and then onto the
top pivot pin. Rotate the lever on the receiver to lock the top pivot pin in place.
➤ When both sides have pivot pin receivers, install the first panel on the other side
as well.
➤ If adjustment is necessary, mark the correct position of the top and/or bottom
receiver(s) to correctly reposition the component(s).
Set Screw
1
5
∕ 8 "
Bottom
Pivot
Bracket Bi-Fold
Bottom Track
with Bottom
Pivot