HunterDouglas Provenance Parts list manual

Installation •Operation •Care
Provenance®Woven Wood
Roller Shades

CONTENTS
Questions?
Call the Hunter Douglas Customer Information Center at
1-888-501-8364.
© 2014 Hunter Douglas. All rights reserved. All trademarks used herein are the property of Hunter Douglas.
Getting Started:
Product View ................................................................ 1
Tools and Fasteners Needed .......................................... 2
Installation:
Installation Overview ..................................................... 3
Mount the Installation Brackets — Inside Mount............. 4
Mount the Installation Brackets — Outside Mount .......... 5
Install the Shade ........................................................... 6
Attach the Universal Cord Tensioner (UCT) ..................... 7
Attach the Optional Components.................................... 7
Operation:
Operate the Shade ........................................................ 8
Troubleshooting ............................................................ 8
Care:
Removing the Shade .................................................. 10
Cleaning Procedures ................................................... 10
Child Safety:
Warning ..................................................................... 11
Cord Loop Shades....................................................... 11

GETTING STARTED
1
Product View
Cord
Tensioner
and
Bracket
Beaded
Continuous
Cord Loop
Attached
Matching
Fabric
Valance
*Valance
Return
*
Valance returns are standard on outside mount
shades and optional on inside mount shades.
Standard
Installation
Brackets
Hold-Down
Bracket
(Optional)

2
GETTING STARTED
Thank you for purchasing Hunter Douglas Provenance®Woven Wood Roller Shades. With proper
installation, operation, and care, your new shades will provide years of beauty and performance.
Please thoroughly review this instruction booklet and the enclosed packing list before beginning
the installation.
Important: Do not remove the paper banding used to prevent shade from unrolling until after
the shade is installed.
Tools and Fasteners Needed
■Flat blade and Phillips screwdrivers
■Level (laser level is recommended)
■Measuring tape and pencil
■Power drill,
3
/ 32 " drill bit, and
1
/ 4 " hex driver
In addition, you will need fasteners designed to work with your specific mounting surface(s).
■#6 Hex Head Screws (Provided). Two 1
1
/ 2 " screws are provided per installation bracket.
■Drywall Anchors (Not Provided). Use drywall anchors when mounting into drywall.
Speed Nut
and Screw
(Provided with Each
Optional Extension Bracket)
#6 x 1
1
/ 2 "
Hex Head Screw
(Provided)
#6 x 2" Hex Head Screw
Provided with Each
Spacer Block

INSTALLATION
3
Installation Overview
■Your order will include the correct number of installation brackets for your shade width, as
shown in the table below.
Mounting Types and Window Terminology
If the installation brackets are mounted correctly, the rest of the installation process follows
easily. To prepare for this important first step, review the mounting types and basic window
terminology.
■Refer to the appropriate page below based on your order:
➤Inside Mount — Page 4
➤Outside Mount — Page 5
Shade
Width
Brackets
Required
18" – 36" 2
36
1
/ 8 " – 72" 3
72
1
/ 8 " – 96" 5
Outside Mount
Shade mounts outside
window opening.
Inside Mount
Shade fits within
window opening.
Collectively, the sills and
jambs are called the
“window casement.”
Molding
Head Jamb
Sill
Jamb Jamb

INSTALLATION
4
Mount the Installation Brackets — Inside Mount
■Mark 1" in from each end of the jamb.
➤If more than two installation brackets came with your order, space additional bracket(s)
evenly between the two end brackets and mark their location. Mount into wood
whenever possible.
■Center the brackets on your marks, then mark each of the screw holes.
➤Minimum mounting depth for bracket attachment is 2
3
/ 8 ". Fully recessed mounting
depth is 4
5
/ 8 ".
note: Adjust bracket placement to gain clearance to avoid any obstructions, such as
window cranks or handles.
Important: The front edges of the installation brackets must be level and aligned.
■Drill the screw holes using a
3
/ 32 " drill bit.
■Attach the installation brackets using the screws provided.
Important: Use drywall anchors when mounting
into drywall.
Outside Mount
Inside Mount
Headrail
End Slot Center Slot(s)
on Larger Shades
End Slot
1"
Inside Mount
1"

INSTALLATION
5
Mount the Installation Brackets — Outside Mount
■Center the headrail over the window opening at the desired height. Use a pencil to lightly
mark each end of the headrail.
➤Alternatively, measure the width of the headrail and use that width to mark the headrail
end points over the window opening.
■Mark 1" in from each end of the headrail.
➤If more than two installation brackets came with your order, space additional bracket(s)
evenly between the two end brackets and mark their location. Mount into wood
whenever possible.
■Center the brackets on your marks, then mark each of the screw holes.
➤A minimum 2" flat vertical surface is required to mount the brackets.
➤The top of the installation brackets should be at the desired shade height.
Important: The brackets should be level and aligned.
CautIon: The rear of the brackets must be flush against a flat mounting surface. Do not
mount brackets oncurved molding.
■Drill the screw holes using a
3
/ 32 " drill bit.
■Attach the installation brackets using the screws provided.
Important: Use drywall anchors when mounting
into drywall.
Outside Mount
Inside Mount
Headrail
End Slot Center Slot(s)
on Larger Shades
End Slot
Outside Mount
1"
1"

INSTALLATION
6
Install the Shade
Important: Do not remove the paper banding used to prevent shade from unrolling until after
the shade is installed.
■Hold the shade with the bottom of the clutch facing the floor
and the beaded cord loop hanging straightdown.
■Install the clutch end of the shade onto the tab on the
clutch-side bracket.
■Swing the rotator side of
the shade into place so
the rotator pin engages
the rotator-side bracket.
■Rotate the T-hook as
shown to close.
■Remove the paper
banding from the shade.
Clutch
Bottom
of the Clutch
Rotator Pin
Engaged
To Close
the T-Hook
T-Hook Closed

INSTALLATION
7
Attach the Universal Cord Tensioner (UCT)
Before you proceed, you must first slide the cord tensioner to
the bottom of the cordloop.
■Insert a small screwdriver, punch, or awl through the
screw hole at the bottom of the cord tensioner.
■Move the screw hole down to the bottom to release the
safety mechanism.
■Slide the cord tensioner down to the bottom of the
cordloop.
■Attach the cord tensioner according to the instructions
provided with the Universal Cord Tensioner Installation Kit.
WarnIng: It is imperative that the cord tensioner be properly secured
to the wall or window frame to reduce children’s access to the cord loop.
Young children can strangle in cord loops. They can also wrap cords around
their necks and strangle.
CautIon: Shades will not operate properly unless the cord tensioner is secured.
A Universal Cord Tensioner Installation Kit has been included with your shade.
Follow the instructions in the kit to correctly secure the cord tensioner.
Attach the Optional Components
If you ordered Hold-Down Brackets...
Hold-down brackets provide stability and prevent swaying
by securing the bottom rail — for example, in French
door applications. Hold-down brackets can only be used
with outside mount shades.
■Lower the shade and place the pins from the hold-
down brackets into the bottom rail end caps.
■On the mounting surface, mark the screw holes.
■Drill the screw holes using a
3
/ 32 " drill bit.
■Attach the hold-down brackets to the mounting surface using the screws provided.
Screw
Hole
Universal
Cord
Tensioner

OPERATION
8
Operate the Shade
To Lower the Shade
■Hold the back of the cord loop and pull down.
■Pull until the shade is at the desired height.
Important: If a reverse roll shade was ordered,
the fabric will roll off the front of theshade.
To Raise the Shade
■Hold the front of the cord loop and pull down.
■Pull until the shade is at the desired height.
Troubleshooting
Problem The shade raises or lowers unevenly.
Solution Check that the installation brackets are level and aligned. Shim the brackets, if
necessary.
Problem The shade will not raise.
Solution If the hold-down brackets have been used, make sure they have been released.
Problem The universal cord tensioner has climbed to the top of the shade.
Solution Pull down on the spring to relieve tension and pull the universal cord tensioner to
the bottom of the cord loop. Properly mount the cord tensioner. See the Universal
Cord Tensioner Installation Instructions that came with your Cord TensionerKit.
Pull the
Back
Cord
to Lower
Pull the
Front Cord
to Raise

OPERATION
9
Problem The universal cordtensioner grabs onto the cord upon operation.
Solution Check that the universal cord tensioner is mounted properly. Reinstall, if
necessary. See the Universal Cord Tensioner Installation Instructions that came
with your Cord TensionerKit.
Problem The shade fabric winds unevenly on the roll.
Solution ■Check that the shade is level.
■Completely lower the roller shade, then raise it slowly.
➤If the fabric winds unevenly and begins to telescope to one side, check to
ensure that the shade is level.
➤If the shade is not level, remove it from the installation brackets and shim
or re-install the brackets, as necessary.
Important: If the shade was unrolled before being installed, it may not raise
and lower to the right points. To correct this:
■Remove the shade from the mounting brackets.
■Roll the shade up until the bottom rod is even with the bottom of the clutch.
■Re-install the shade.
Problem The shade is slightly long or short.
Solution ■Raise the shade completely (until the bead stop touches the back of the
clutch).
➤For a shorter drop, move the bead stop two to four beadsdown.
➤For a longer drop, move the bead stop
two to four beadsup.
Important: Maximum adjustment is
1
3
/ 4 ", or eight to nine beads.
Bead
Stop

CARE
10
Removing the Shade
■Open the T-hook on the rotator-side installationbracket.
■Slide the rotator side of the shadeup and away from the
bracket.
■Gently pull the opposite end of the shade from the clutch
tab on the other bracket.
Removing the Valance
■While holding the valance board, remove each wing nut
from all the studs.
Cleaning Procedures
The following options are available if your shade needs cleaning.
Dusting
■Regular light dusting with a feather duster is all the cleaning that is needed in most
circumstances. You may also use a hair dryer on a cool setting or compressed air set
to a lowpressure.
Vacuuming
■Use a low suction, hand-held vacuum for more thorough dust removal.
Spot-Cleaning
■Only the following Provenance®fabrics can be spot-cleaned:
■Prepare a solution of warm water and a mild detergent.
■Dampen a clean cloth in the solution and wring it out.
■Dab the spot with the dampened cloth until the spot is gone. Do not rub the fabric.
■Allow the shade to dry in the completely lowered position.
Open the T
-Hook
to Remove
the Shade
➤Adelaide ➤Janipur ➤Safari
➤Aspen ➤Kathay ➤Samoa
➤Brisbane ➤Kiawah ➤Shoal Bay
➤Camden ➤Mindanao ➤Thailand
➤Coastal ➤Montana ➤Mono Color Liners
➤Colfax ➤Nantucket™➤Duo Color Liners
➤Corner Market ➤Palisade

CHILD SAFETY
11
■Young children can STRANGLE in cord loops. They can also wrap cords around
their necks and STRANGLE.
■Always keep cords out of the reach of children.
■Move cribs, playpens and other furniture away from cords. Children can climb
furniture to get to cords.
Cord Loop Shades
■Attach the cord tensioner on the cord loop to the wall or
window casement. This can prevent children from pulling
cord loops around their necks. See “Attach the Universal
Cord Tensioner (UCT)” on page 7.
■Hunter Douglas provides a cord tensioner installation kit
with instructions for attaching the cord tensioner. For the
shade to operate properly, the cord tensioner must be
correctly mounted andsecured.
■Fasteners provided in this kit may not be appropriate for all
mounting surfaces. Use appropriate anchors for mounting
surface conditions.
■Only Hunter Douglas supplied cord tensioners and hardware
should be used. Replacement parts may be obtained by contacting
the Hunter Douglas Customer Information Center at 1-888-501-8364.
For more safety information call 1-888-501-8364
in the U.S. or 1-866-662-0666 in Canada.
WARNING

Notes

9/14
The Hunter Douglas®Lifetime Guarantee is an expression of our desire to provide a thoroughly satisfying
experience when selecting, purchasing and living with your window fashion products. If you are not thoroughly
satisfied, simply contact Hunter Douglas at [phone] or visit hunterdouglas.com. In support of this policy
of consumer satisfaction, we offer our Lifetime Limited Warranty as described below.
NOTE:In no event shall Hunter Douglas or its licensed fabricators/distributors be liable or responsible for incidental
or consequential damages or for any other indirect damage, loss, cost or expense. Some states do not allow the exclusion or
limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you. This warranty
gives you specific legal rights, and you may also have other rights which vary from state to state.
Different warranty periods and terms apply for commercial products and applications.
Hunter Douglas (or its licensed fabricator/distributor) will repair or replace the
window fashion product or components found to be defective.
COVERED
BY ALIFETIME LIMITEDWA RRANTY
• Hunter Douglas window fashion products are
covered for defects in materials, workmanship
or failure to operate for as long as the original
retail purchaser owns the product (unless shorter
periods are provided below).
• All internal mechanisms.
• Components and brackets.
• Fabric delamination.
• Operational cords for a full 7 years from the
date of purchase.
• Repairs and/or replacements will be made with
like or similar parts or products.
• Hunter Douglas motorization components are
covered for 5 years from the date of purchase.
NOT COVERED
BY ALIFETIME LIMITEDWA RRANTY
• Any conditions caused by normal wear and tear.
• Abuse, accidents, misuse or alterations to the
product.
• Exposure to the elements (sun damage, wind,
water/moisture) and discoloration or fading
over time.
• Failure to follow our instructions with respect
to measurement, proper installation, cleaning
or maintenance.
• Shipping charges, cost of removal and reinstallation.
TO OBTAIN WARRANTY SERV ICE
1. Contact your original dealer (place of purchase) for warranty assistance.
2. Visit hunterdouglas.com for additional warranty information, frequently asked questions and access to service locations.
3. Contact Hunter Douglas at [phone] for technical support, certain parts free of charge, for assistance in obtaining
warranty service or for further explanation of our warranty.
LIT888612A