HunterDouglas Sonnette Owner's manual

Installation •Operation •Care
Sonnette™
Cellular Roller Shades
PowerView™Motorization

CONTENTS
Questions?
Call Hunter Douglas Consumer Support at 1-888-501-8364.
© 2016 Hunter Douglas. All rights reserved. All trademarks used herein are the property of Hunter Douglas.
or their respective owners
Getting Started:
Product View ........................................................................................................1
Tools and Fasteners Needed ..................................................................................2
Installation:
Installation Overview .............................................................................................3
STEP 1 — Mount the Installation Brackets .............................................................3
Inside Mount.....................................................................................................4
Outside Mount ..................................................................................................6
STEP 2 — Install the Shade ..................................................................................8
STEP 3 — Connect the Power Source....................................................................9
Attach the Magnetic Hold-Down Brackets (Optional)..............................................14
Operation:
Testing the Shade ...............................................................................................15
Using the PowerView™Remote ............................................................................15
Resetting the Shade (If Necessary) .......................................................................17
Troubleshooting ..................................................................................................18
Care:
Removing the Shade ...........................................................................................26
Cleaning Procedures ...........................................................................................26
Declarations ......................................................................................................27
Warranty................................................................................................ Back Cover

GETTING STARTED
1
Product View
Installation
Brackets
End
Cap
Bottom Rail
End Cap
Magnetic
Hold-Down
Bracket
(Optional)
Headrail
Bottom Rail
Battery Wand
Battery Wand Clips

2
GETTING STARTED
Thank you for purchasing Hunter Douglas Sonnette™Cellular Roller Shades. With proper
installation, operation, and care, your new shades will provide years of beauty and performance.
Please thoroughly review this instruction booklet and packing list before beginning the
installation.
Tools and Fasteners Needed
■Flat blade and Phillips screwdrivers
■Level (laser level is recommended)
■Measuring tape and pencil
■Pliers
■Power drill,
3
/ 32 " drill bit, and
1
/ 4 " hex driver
■Scissors (heavy-duty)
In addition, you will need fasteners designed to work with your specific mounting surface(s).
■#6 Hex Head Screws (Provided). Two 1
1
/ 2 " screws are provided per installation bracket.
■Longer #6 Hex Head Screws (Not Provided). If using spacer blocks, use #6 screws long
enough for a secure attachment.
■Speed Nuts and Screws (Provided). Extension brackets come with screws and speed nuts.
■Drywall Anchors (Not Provided). Use drywall anchors when mounting into drywall.
Speed Nut
and Screw
(Provided with Each
Extension Bracket)
#6 x 1
1
/ 2 "
Hex Head Screw
(Provided)
Longer #6 Hex Head Screw
for Use with Spacer Blocks
(Not Provided)

INSTALLATION
3
Installation Overview
To install your shade, you will need to perform the following three steps:
STEP 1: Mount the Installation Brackets
STEP 2: Install the Shade
STEP 3: Connect the Power Source
STEP 1 — Mount the Installation Brackets
■Your order will include the correct number of installation brackets for your shade width, as
shown in the table below.
■Shade orders may also include spacer blocks or extension brackets, if they were specified
for added clearance.
Mounting Types and Window Terminology
If the installation brackets are mounted correctly, the rest of the installation process follows
easily. To prepare for this important first step, review the mounting types and basic window
terminology illustrated below.
■Refer to the appropriate page below based on your order:
➤Inside Mount — Page 4
➤Outside Mount — Page 6
Installation Bracket For Added Clearance
Shading Width Brackets
2
3
4
5Extension
Bracket
1
/ 4 " or
1
/ 2 "
Spacer Blocks
14" – 36"
36
1
/ 8 " – 79"
79
1
/ 8 " – 96"
96
1
/ 8 " – 120"
Outside Mount
Shading mounts
outside window
opening.
Inside Mount
Shading fits within
window opening.
Collectively, the sill and
jambs are called the
“window casement.”
Molding
Head Jamb
Sill
Jamb Jamb

INSTALLATION
4
Mount the Installation Brackets — Inside Mount
Prepare the Installation Brackets
■If using the optional back cover: Use pliers or
heavy duty scissors to remove the top tabs on the
installation brackets.
➤Then remove the top tab on the back cover
brackets.
➤Snap the prongs on the back cover brackets into
the holes on the back of the installation brackets.
■If not using the optional back cover: Remove the
top tab only on the installation brackets.
NOTE: Save these tabs once removed. They may be used as shims, if necessary.
Mount the Installation Brackets
■Mark 2" to 3" from each jamb for bracket location.
➤If more than two installation brackets came with your order, space additional bracket(s)
evenly between the two end brackets and mark their location. Mount into wood
whenever possible.
Tab
Remove Top Tab
Back Cover Bracket
Space Evenly Space Evenly
2" to 3" 2" to 3"
Jamb Jamb

INSTALLATION
5
■Center the brackets on your marks and mark the location of the screw holes.
➤The minimum casement depth required for
installation brackets is 1".
➤The minimum casement depth required for a fully
recessed mount is 3
3
/ 16 ".
■Use a level to check that the mounting surface is level.
Shim the brackets, if necessary (use the top tab that was
removed from the brackets).
■Drill the screw holes using a
3
/ 32 " drill bit.
CAUTION: Use drywall anchors when mounting into drywall.
■Attach the installation brackets using the screws provided.
IMPORTANT: Do not overtighten the screws. Check to
ensure the lever can be moved easily side to side. If not,
loosen the screws
in one-eighth turn increments until the
lever can be moved easily.
IMPORTANT: The front edges of the installation brackets
must be level and aligned to eachother.
■If using the optional back cover: Install the cover into
the back cover brackets. If necessary, trim the back cover
to the desired width.
Proceed to “Install the Shade” on page 8.
2" to 3"
Casement
Depth
Back
Cover

INSTALLATION
6
Mount the Installation Brackets — Outside Mount
Prepare the Installation Brackets
■Use pliers or heavy duty scissors to remove the top
tabs on the installation brackets.
NOTE: Save these tabs once removed. They may be used as shims, if necessary.
Mount the Installation Brackets
■Center the headrail over the window opening at the desired height. Use a pencil to lightly
mark each end of the headrail.
➤Alternatively, measure the width of the headrail and use that width to mark the headrail
end points over the window opening.
■Mark 2" to 3" from each end of theheadrail.
➤If more than two installation brackets came with your order, space additional bracket(s)
evenly between the two end brackets and mark their location. Mount into wood
whenever possible.
■Center the installation brackets or extension brackets on your marks and mark where to drill
the screw holes.
➤A minimum 1
1
/ 8 " flat vertical surface isrequired for the installation brackets. Extension
brackets require 1
1
/ 4 ".
➤The tops of the installation brackets or extension brackets should be at the desired
height. The brackets should be level andaligned.
CAUTION: The rear of the brackets must be flush against a flat mounting surface. Do not
mount brackets oncurved molding.
Tab
Remove Top Tab
Back Cover Bracket
Window Opening
Space Evenly Space Evenly
2" to 3" 2" to 3"
Headrail End Mark Headrail End Mark
1
1
/ 8 "Extension
Bracket
1
1
/ 4 "

INSTALLATION
7
■Drill the screw holes using a
3
/ 32 " drill bit.
CAUTION: Use drywall anchors when mounting into drywall.
■Attach the installation or extension
brackets using the screws provided.
IMPORTANT: The tops of the
installation brackets or extension
brackets must be level with their
front edges aligned.
■If using spacer blocks, attach the spacer block(s) and
installation bracket to a flat vertical mounting surface
with #6screws long enough for asecure installation.
IMPORTANT: Do not add more than 1
1
/ 2 " of
clearance using spacer blocks.
IMPORTANT: The tops of the installation brackets
must be level with the front edges aligned.
■If using extension brackets, attach an installation bracket
to the underside of each extension bracket using thespeed
nuts and screws provided.
Proceed to “Install the Shade” on page 8.
1
1
/
2
"
Maximum
Spacer
Blocks
Longer
Screw
Speed Nuts
Screws

INSTALLATION
8
STEP 2 — Install the Shade
■Peel back the protective
covering from the top of
the headrail. Leave the
rest of the protective
covering on the front of
the headrail.
■Position the shade so
that the front faces you.
■Slide the headrail into
the installation brackets so the edge of the headrail is between the lever and the bracket,
asshown.
■Firmly push the headrail into each bracket until it clicks and the lever snaps to the right side
of the bracket.
IMPORTANT: Carefully pull on the headrail at each bracket to ensure it is
installedsecurely.
■Completely remove the protective covering from the headrail.
Attach the Dust Cover (Optional for Outside Mounts)
The dust cover is used to protect the top of the headrail from exposure on outside mounted
shades.
■Cut the dust cover to desired width.
■Remove the paper backing on one side of the hook and loop
fastener dots.
■Apply the dots to the installation brackets on each end of the shades.
■Remove the remaining paper backing from the dots.
■Center the dust cover over the top of the shade, above the dots.
■Press the dust cover down onto the dots.
Headrail
Installation
Bracket
Lever
Slide the Headrail
Between the Lever
and the Bracket.
Remove
Paper
Backing
Overhead View
No Dust Cover
Dots
Dust Cover Installed

INSTALLATION
9
STEP 3 — Connect the Power Source
NOTE: When power is connected to the motor, a green LED inside the manual control button
housing will flash to indicate the shade is ready for operation.
■Refer to the appropriate page based on your order.
➤For a battery wand, see below.
➤For a satellite battery pack, see page 10.
➤For an 18V DC power supply, see page12.
➤For an 18V DC power supply with daisy-chain connections, see page13.
➤For a C-size satellite battery wand or large DC power supply, see the instructions that
came with the unit.
If You Have a Battery Wand...
Install the Batteries into the Battery Wand
■Squeeze the cap latch to release thecap.
■Remove the cap from the battery wand.
■Install the batteries according to the
instructions on the battery wand label.
➤Hunter Douglas recommends AA alkaline batteries for use with our battery-powered
shades. These will provide more than one year of operation, depending on usage.
Lithium and rechargeable batteries are not recommended.
■Replace the cap.
➤Align the tab with the end of the wand.
➤Press the cap on until it latches.
Mount the Battery Wand into theBattery Wand Clips
■Place the battery wand with its socket toward the motor
end of the shade.
■Push the battery wand straight up into the battery wand
clips until it snaps into place. Check to make sure the
battery wand is secure.
CAUTION: Be sure the cables do not become pinched
by the battery wand clips during installation. Damage or
overheating of components could result.
TabSlot
Cap
Latch
Battery
Wand
Squeeze
Place the socket
toward the motor end.

INSTALLATION
10
Plug the Power Cable into the Battery Wand
■From the back of the shade headrail, connect the
power cable (from the motor side) into the socket
on the battery wand.
■Two-On-One Headrail Shades. Plug in both
cables to the battery wands.
Install the Back Cover
■If using a back cover, install it into the back cover
brackets,
as shown.
Proceed to “Attach Magnetic Hold-Down Brackets (Optional)” on page14
or “Testing the Shade” on page15.
If You Have a Satellite Battery Pack...
Install the Batteries into the Battery Wand
■See the instructions on the previous page.
Mount the Satellite Battery Pack
■Decide where you want to mount the satellite battery pack. A satellite battery pack may be
mounted in any orientation.
■Mark the screw holes for the wall mount bracket.
■Drill the screw holes using a
3
/ 32 " drill bit.
■Remove the backing from the double-sided tape. Press the
bracket into place.
■Attach the bracket using the screws provided.
Power
Cable
Battery
Wand
Back
Cover
Battery Wand
Wall Mount Bracket

INSTALLATION
11
■Position the battery wand so the power cable is easily connected to the socket.
■Snap the battery wand into the wall mount bracket.
■Replace the cover with the slot aligned to the socket in the battery wand.
■Plug the power cable from the shade into
the extension cable.
■Plug the other end of the extension cable
into the socket in the battery wand.
■Two-On-One Headrail Shades. Plug in both
power cables into the extension cables and then
plug both extension cables into the sockets in the
battery wands.
Proceed to “Attach Magnetic Hold-Down Brackets (Optional)” on page14
or “Testing the Shade” on page15.
Socket
Battery Wand Cover
Slot
Socket
Battery Wand Cover
Extension
Cable
Power Cable
from Shading

INSTALLATION
12
If You Have a DC Power Supply...
Connect the Power Supply
■Plug the power cable from the shade into
the extension cable.
■Plug the other end of the extension cable
into the DC power supply.
■Plug the DC power supply into a standard
outlet.
■Secure the extension cable using wire
retainers (not supplied). If hiding the
cable behind the shade, make sure
it does not impede the operation of
theshade.
■Space the wire retainers approximately
15" apart along the power supply cable,
as shown.
WARNING: Keep cords and small
parts out of the reach of children.
They can wrap cords around their
necks and STRANGLE.They can
also put small parts in their
mouths and CHOKE.
WARNING: Electric shock and/or a fire hazard may occur, if not properly installed.
Proceed to “Attach Magnetic Hold-Down Brackets (Optional)” on page14
or “Testing the Shade” on page15.
Power Cable
from Shading
Extension
Cable
DC
Power
Supply
15"
Maximum
Wire Retainers

INSTALLATION
13
If You Have a DC Power Supply with Daisy-Chain Connections...
The daisy-chain feature allows up to three PowerView™shades to be powered by a single DC
power supply. However, each shade can operate independently. The daisy-chain feature is only
available with the DC power supply option.
■Route the power cables from each shade to the connector, using an extension cable, if
necessary.
■Plug an extension cable into the connector and plug the cable into the DC power supply.
Two extension cables and two connectors are used for three shades.
■Plug the DC power supply into a standard outlet.
Two-On-One Headrail Shades
■Route the power cables from each side of the shade to the connector. Use extension cables,
if necessary.
■Plug the extension cables or power cables into the connector and plug the cable into the DC
power supply.
Proceed to “Attach Magnetic Hold-Down Brackets (Optional)” on page14
or “Testing the Shade” on page15.
Power Cable
from Shading
Power Cable
from Shading
Extension Cable Connector DC Power Supply

INSTALLATION
14
Attach the Magnetic Hold-Down Brackets (Optional)
■Lower the shade.
■Place the magnetic hold-down bracket onto the bottom rail just
inside the end cap, oriented as shown.
■Mark the screw location using the mounting options shown below.
➤The screw should be placed in the middle of the channel. This
will allow for adjustment.
■Drill the screw holes using a
3
/ 32 " drill bit.
■Attach the hold-down brackets to the mounting surface using
the screws provided.
Hold-Down
Bracket
Bottom
Rail
Outside Mount
Preferred Alternate
Inside Mount
Preferred Alternate
Adjust bracket
height by
loosening the
screw and sliding
the bracket up or
down.

OPERATION
15
Testing the Shade
Use the manual control button to test the shade and
ensure that the motor and power source are working
correctly.
■Press the manual control button to lower the
shade. If the shade does not operate, see
“Troubleshooting” on page20.
■Test vane operation by pressing the manual control
button to open the vanes and then pressing it again
to close the vanes.
■After the vanes are fully closed, press the manual control button to raise the shade.
CAUTION: When raising the shade for the first time, observe how the fabric rolls up into
the headrail. It should roll up evenly. If the bottom rail is not level or the shade starts to rub
against either window jamb, immediately press the manual control button to stop the shade.
See “Adjust the Bottom Rail Weight” on page23.
■Two-On-One Headrail Shades have two motors and two battery packs. The right motor
operates the right shade and the left motor operates the left shade. Use the manual control
buttons on each side to test the two shades individually.
Using the PowerView™Remote
First, activate the remote by pulling both plastic tabs from the back battery compartment.
IMPORTANT: If you have more than one remote, see “Adding Additional Remote(s) to the
PowerView™Shade Network” in the PowerView Motorization Remote Control Guide.
Group 1
Group 2
OPEN
CLOSE
Group 3
Group 4
Group 5
Group 6
Favorite
(Shading/vane position)
LEFT
ARROW
T
ilts vanes closed
RIGHT ARROW
Tilts vanes open
STOP
(Press and hold for
programming mode)

OPERATION
16
Joining a Shade to a Group
IMPORTANT: The shade will not operate using the remote until it has been joined to a group.
1. Press and hold ■STOP for 4 seconds to put the remote in program mode. The lights on the
remote will flash to indicate it is in program mode.
2. Press the desired group number (1 – 6) on the remote. The backlight for the group number
will flash to show it is selected.
3. Press and hold the manual control button on the shade.
4. While continuing to press the manual button, press ▲OPEN on the remote. The shade will
move slightly to indicate it has joined the group. Release the manual control button.
5. Press and hold ■STOP for 4 seconds to exit program mode. The lights will stop flashing.
Basic Operation
1. To wake up the remote, simply pick it up or press ■STOP. The last group(s) selected will be
highlighted and active.
2. Press “all” or groups 1 – 6 to select specific shade(s) to move. Selected group button(s) will
light to show they are selected.
a. Multiple group buttons may be selected at a time.
b. To deselect a group, press the group button again. The backlight for that group button
will go out.
3. Press ▼CLOSE to lower the selected shade(s).
4. Press the right arrow to open the vanes.
5. Press the left arrow to close the vanes.
6. Press ▲OPEN to raise the selected shade(s).
7. Press ■STOP to stop shade or vane movement anywhere along its travel.
8. While a shade is in motion, press the opposite of shade motion (▲OPEN or ▼CLOSE) to
reverse direction.
9. Press ♥FAVORITE to send selected shade(s) to your preset “favorite” position. Refer to the
PowerView™Motorization Remote Control Guide on how to set a favorite position.
Operating Tips
1. When the shade is raised, pressing the right arrow will first lower the shade and then open
the vanes.
2. When the shade is lowered with the vanes open, pressing ▲OPEN will first close the vanes
and then raise the shade all the way.

OPERATION
17
Further Operation and Programming Information
PowerView™Pebble™Remote and/or PowerView Surface Remote Operation
For information regarding operation and programming of the PowerView remote, refer to your
PowerView Motorization Remote Control Guide.
PowerView Scene Controller
For information regarding operation and programming of the PowerView Scene Controller, refer
to your PowerView Motorization Scene Controller Guide.
PowerView App Operation
The PowerView Hub is required for PowerView App operation. For information regarding setup
and operation using the PowerView App, refer to the online PowerView App Software Guide at
hunterdouglas.com/powerview/support.
Resetting the Shade (If Necessary)
Basic Reset
The basic reset is used to reset the shade’s travel limits.
1. Press and hold the manual control button for 6 seconds. The shade will move slightly.
2. Release the manual control button. The shade will raise to its fully open position to set the
upper travel limit, then lower to the fully closed position with vanes open to set the lower
travel limit. The shade will move slightly one more time to indicate that the travel limits have
been reset.
Resetting Shade Programming
This reset erases all shade programming from memory, including group assignments, preventing
any input device from operating the shade. Its primary use is during installation to correct group
and network assignments. This reset does not affect travel limits.
1. Press and hold the manual control button for 12 seconds. The shade will move slightly after 6
seconds, then again after 12 seconds. Release the button.
2. Refer to “Joining a Shade to a Group” on page 18 to program the shade to a group.

OPERATION
18
Troubleshooting
If your shade is not operating correctly:
■First review the guide that came with your control device.
■Refer to the following troubleshooting procedures for specific solutions for your shade.
If questions remain, please contact the Hunter Douglas Customer Information Center at
1-888-501-8364.
Problem The shade will not snap into the installation brackets.
Solution Check that the installation brackets are aligned andlevel.
Check that the locking tab on the installation bracket slides over the headrail.
Problem The shade will not raise.
Solution If the hold-down brackets have been used, make sure they have been released.
Problem The shade does not roll up, or it rolls up too slowly.
Solution If the hold down brackets have been used, make sure they have been released.
Check that the shade is being raised straight up and is not skewing the fabric
against the headrail. If this is not the case, you can adjust by:
Adding Spring Tension
■Locate the adjustment behind the LEFT end cap cover.
➤The cover is removed by placing your thumb in the center and releasing
the snap on the top back corner.
■Raise the shade completely and hold into place.
■Push a
3
/ 16 " Allen wrench into the access hole in the end cap of the shade
(about a
1
/ 2 ").
CAUTION: When pressing the
Allen wrench into the end, you are
compressing a spring and freeing the
lock from engagement.
To re-engage the lock, simply pull the Allen
wrench straight out of the end cap access hole.
➤Using
1
/ 2 turn increments, rotate Allen wrench counter-clockwise to add
tension. Test and repeat, if necessary.
Push in
at Least
1
/ 2 "