HunterDouglas Provenance Parts list manual

Installation •Operation •Care
Provenance®Woven Wood Shades
Standard Cordlock

CONTENTS
Questions?
Call the Hunter Douglas Consumer Support at
1-888-501-8364.
© 2018 Hunter Douglas. All rights reserved. All trademarks used herein are the property of Hunter Douglas.
Getting Started:
Product View ....................................................................................................... 1
Tools and Fasteners Needed .................................................................................2
Installation:
Installation Overview ............................................................................................3
Mount the Standard Installation Brackets — Inside Mount......................................4
Mount the Standard Installation Brackets — Ceiling Mount ....................................4
Mount the Standard Installation Brackets — Outside Mount ...................................5
Mount Installation Brackets — Outside Mount with Optional Cornice Valance ..........6
Mount the Turned Headrail ..................................................................................9
Install the Shade ................................................................................................10
Attach the Optional Components......................................................................... 10
Operation:
Operate the Shade ............................................................................................. 12
Troubleshooting ................................................................................................13
Care:
Removing the Shade .......................................................................................... 14
Cleaning Procedures ..........................................................................................14
Child Safety:
Child Safety Warning ..........................................................................................15

GETTING STARTED
1
Product View
Turned Headrail
Screw
Attached
Matching
Fabric
Valance
End Cap
Tassel
Pull
Cord
Turned
Headrail
Option Standard
Installation
Brackets

2
GETTING STARTED
Thank you for purchasing Hunter Douglas Provenance®Woven Wood Shades. With proper
installation, operation, and care, your new shades will provide years of beauty and performance.
Please thoroughly review this instruction booklet and the enclosed packing list before beginning
the installation.
Tools and Fasteners Needed
■Flat blade and Phillips screwdrivers
■Measuring tape and pencil
■Level (laser level is recommended)
■Power drill,
3
/ 16 " drill bit,
3
/ 32 " drill bit, and
1
/ 4 " hex driver
In addition, you will need fasteners designed to work with your specific mounting surface(s).
■#6 Hex Head Screws (Provided). Two 1
1
/ 2 " screws are provided per installation bracket.
■#8 Hex Head Screws (Provided with Turned Headrail Option). 2
1
/ 2 " and 3" screws
are provided for wall or ceiling mount.
#6 x 1
1
/ 2 "
Hex Head Screw
(Provided)
#8 x 2
1
/ 2 " or 3"
Hex Head Screw
(Provided)

INSTALLATION
3
Installation Overview
■One of the following bracket types are required depending on shade options ordered. The
number of brackets required varies with shade width, as shown in the table below.
Mounting Types and Window Terminology
If the installation brackets are mounted correctly, the rest of the installation process follows
easily. To prepare for this important first step, review the mounting types and basic window
terminology.
■Refer to the appropriate page below based on your order:
➤Standard Shades – Inside Mount — Page 4
➤Standard Shades – Ceiling Mount — Page 4
➤Standard Shades – Outside Mount — Page 5
➤Turned Headrail Shades — Page 6
Standard Ceiling Extension
Width
Brackets
Required
18" – 36" 2
36
1
/ 8 " – 72" 3
72
1
/ 8 " – 96" 5
2- or 3-on-1
Headrail 5
Outside Mount
Shade mounts outside
window opening.
Inside Mount
Shade fits within
window opening.
Collectively, the sill and
jambs are called the
“window casement.”
Molding
Head Jamb
Sill
Jamb Jamb

INSTALLATION
4
Mount the Standard Installation Brackets — Inside Mount
■Mark 1" in from each jamb.
➤If more than two installation brackets came with your order, space additional bracket(s)
evenly between the two end brackets and mark their location. Mount into wood
whenever possible.
■Center the brackets on your marks, then mark each of the screw holes.
➤Minimum mounting depth for bracket attachment is 1
1
/ 2 ". Fully recessed mounting
depth is 2
1
/ 4 ".
NOTE: Adjust bracket placement to gain clearance to avoid any obstructions, such as
window cranks or handles.
IMPORTANT: The front edges of the installation brackets must be level and aligned.
■Drill the screw holes using a
3
/ 32
"drill bit.
■Attach the installation brackets using the screws provided.
WARNING: Product is heavy. Mount into wood/
metal studs or into concrete with concrete anchors.
Drywall anchors are not recommended.
Proceed to “Install the Shade” on page 8.
Mount the Standard Installation Brackets — Ceiling Mount
■Center each bracket over your marks on the mounting surface.
■Drill the screw holes using a
3
/ 32
"drill bit.
WARNING: Product is heavy. Mount into wood/metal studs or into concrete with
concrete anchors. Drywall anchors are not recommended.
■Attach using two screws through the topholes.
■The shade must be mounted level to operate properly. Use a level to ensure
that all brackets are level and aligned. Shim the brackets, if necessary.
Proceed to “Install the Shade” on page 8.
Headrail
End Slot Center Slot(s)
on Larger Shades
End Slot
1"
Inside Mount
1"
Outside Mount
Inside Mount

INSTALLATION
5
Mount the Standard Installation Brackets — Outside Mount
■Center the headrail over the window opening at the desired height. Use a pencil to lightly
mark each end of the headrail.
➤Alternatively, measure the width of the headrail and use that width to mark the headrail
end points over the window opening.
■Mark 1" in from each end of the headrail.
➤If more than two installation brackets came with your order, space additional bracket(s)
evenly between the two end brackets and mark their location. Mount into wood
whenever possible.
■Center the brackets on your marks, then mark each of the screw holes.
➤A minimum 1
7
/ 8 " flat vertical surface is required to mount the brackets.
➤The top of the installation bracket should be at the desired shade height.
IMPORTANT: The brackets should be level and aligned.
CAUTION: The rear of the brackets must be flush against a flat mounting surface.
Do not mount brackets on a curved molding.
■Drill the screw holes using a
3
/ 32
"drill bit.
■Attach the installation brackets using the screws provided.
WARNING: Product is heavy. Mount into wood/
metal studs or into concrete with concrete anchors.
Drywall anchors are not recommended.
Proceed to “Install the Shade” on page 8.
Headrail
End Slot Center Slot(s)
on Larger Shades
End Slot
Outside Mount
1"
1"
Outside Mount
Inside Mount

INSTALLATION
6
Mount the Turned Headrail
Inside/Ceiling Mount
■Hold the turned headrail in place.
■Press a headrail screw through each drilled hole in the headrail to
mark the screw holes.
■Drill the screw holes using a
3
/ 32
"drill bit.
IMPORTANT: Use drywall anchors when mounting into drywall.
■Attach the headrail to the mounting surface with the screws provided.
Valance and F
abric
Not Shown
Turned Headrail

INSTALLATION
7
Outside Mount
■Measure the headrail width. Use the chart as a
reference of the number of screws needed for your
shade.
➤Screws will be used in pairs with an inch between
the pair of screws.
■Lift the valance and mark the headrail 1
1
/ 2 " in from
each end for the first screw in the pair.
IMPORTANT: Avoid drilling through the vertically
oriented yarns on the shade fabric.
➤Mark an inch from your mark for the location of the next
screw in the pair.
■Mark the location of each pair of screws spaced evenly between
the two end pairs. Mount into wood whenever possible.
■Drill the screw holes in the headrail and on the mounting surface
using a
3
/ 16 " drill bit.
WARNING: Product is heavy. Mount into wood/metal
studs or into concrete with concrete anchors. Drywall
anchors are not recommended.
■Attach the headrail to the mounting surface using the screws provided.
Width
Turned
Headrail
Screws
18" – 36" 4
36
1
/ 8 " – 72" 6
72
1
/ 8 " – 96" 10
2- or 3-on-1
Headrail 10
1½" 1"
Turned Headrail

INSTALLATION
8
Install the Shade
Standard Shades
■Align the studs on the installation brackets with the slots in the headrail of the shade.
■Place the wing nuts onto the studs and tighten them about
1
/ 2 ".
■Tighten the wing nuts completely.
■Check that the brackets securely hold the shade and
valancereturns.
Attach the Optional Components
If You Ordered Hold-Down Brackets...
Hold-down brackets provide stability and prevent swaying by securing
the bottom rail — for example, in French door applications. Hold-down
brackets can only be used with outside
mount shades.
■Lower the shade and place the pins from the hold-down brackets into
the bottom rail end caps.
■On the mounting surface, mark the screw holes.
■Drill the screw holes using a
3
/ 32
"drill bit.
■Attach the hold-down brackets to the mounting surface using the
screws provided.
½"
Portion of the
Valance Removed
for Clarity

OPERATION
9
Operate the Shade
Standard Shades
To raise the shade:
■Hold the cord and pull until the shade is at the desired
height.
■Pull the cord towards the outside of the shade to lock into
position.
To lower the shade:
■Pull the cord towards the inside of the shade to unlock.
■Holding the cord, let the shade lower to the desired height.
■Pull the cord towards the outside of the shade to lock.
Unlock
Lock

OPERATION
10
Troubleshooting
Problem The shade will not fit into theinstallation brackets.
Solution Check that the installation brackets are level and aligned. Shim the installation
brackets to level the headrail, if necessary. Shims are provided.
Be sure the heads of the screws are flush against the installation bracket.
Check that the headrail is completely inserted into the installation brackets. See
“Install the Shade” on page 8.
Problem The shade is hard to raise or lower, or will not raise or lower.
Solution Make sure that the shade fabric is not caught between the installation bracket
and the headrail.
Check that the headrail and installation brackets are level and aligned. Shim the
installation brackets to level the headrail, if necessary.
If hold-down brackets are used, make sure they have been released before
operating the shade.
Problem The shade raises or lowers unevenly or the bottom rail is uneven when
fullyraised.
Solution Check that the headrail and installation brackets are level and aligned. Shim the
installation brackets to level the headrail, if necessary.
Check to see if there is an obstruction in the shade’s path. If a shade hits an
obstruction as it is lowered, it may become misaligned. This may cause the
shade to be angled or tilted when fully raised. Try lowering the shade completely,
then raising it to allow it to self-correct.

CARE
11
Removing the Shade
Standard Shade
■Fully raise the shade.
■While holding the headrail, remove each wing nut from all
screws on the brackets.
➤If your shade has a turned headrail, remove the screws.
Cleaning Procedures
For most fabrics, the following options are available if your shade needs cleaning.
Dusting
■Regular light dusting with a feather duster is all the cleaning that is needed in most
circumstances. You may also use a hair dryer on a cool setting or compressed air set to a
low pressure.
Vacuuming
■Use a low suction, hand-held vacuum for more thorough dust removal.
Spot-Cleaning
Only the following Provenance®fabrics can be spot-cleaned:
■Prepare a solution of warm water and a mild detergent.
■Dampen a clean cloth in the solution and wring it out.
■Dab the spot with the dampened cloth until it is gone. Do not rub the fabric.
■Allow the shade to dry in the completely lowered position.
Remove
Wing Nut
Portion of the
V
alance Removed
for Clarity
➤Brisbane
➤Coastal
➤Kathay
➤Kiawah
➤Mindanao
➤Nantucket™
➤Palisade
➤Shoal Bay
➤Thailand
➤Mono Color Liners
➤Duo Color Liners

CHILD SAFETY
12
Child Safety Warning
Young children can STRANGLE in cord loops above the cord stop. They can also wrap
cords around their necks and STRANGLE.
■Always keep cords out of the reach of children.
■Move cribs, playpens and other furniture away from cords. Children can climb
furniture to get to cords.
■Do not tie cords together. Make sure cords do not twist together and create
a loop.
Hunter Douglas provides cord cleats and we recommend their use.
■Attach two cord cleats 6" to 12" apart at a height where they
will be out of the reach of children. Take into account that a child
may stand on furniture attempting to reach the cords. Be sure
the cleats are firmly secured. Once the cleats are attached, wrap
excess cord around them after each use of the shade.
■Only Hunter Douglas supplied hardware should be used.
Replacement parts may be obtained by contacting the
Hunter Douglas Customer Information Center at 1-888-501-8364.
For more safety information call 1-888-501-8364
in the U.S. or 1-866-662-0666 in Canada.
WARNING
NOTE: The warning labels on the bottom rails of corded window coverings contain
important safety information. These warning labels are designed to be permanent, in
accordance with the industry’s safety standards, and must not be removed.

3/18LIT888230G
The Hunter Douglas®Lifetime Guarantee is an expression of our desire to provide a thoroughly satisfying
experience when selecting, purchasing and living with your window fashion products. If you are not
thoroughly satisfied, simply contact Hunter Douglas at [phone] or visit hunterdouglas.com. In support
of this policy of consumer satisfaction, we offer our Lifetime Limited Warranty as described below.
Hunter Douglas (or its licensed fabricator/distributor) will repair or replace the
window fashion product or components found to be defective.
COVERED
BY A LIFETIME LIMITED WARRANTY
TO OBTAIN WARRANTY SERVICE
NOT COVERED
BY A LIFETIME LIMITED WARRANTY
• Hunter Douglas window fashion products are
covered for defects in materials, workmanship or
failure to operate for as long as the original retail
purchaser owns the product (unless shorter
periods are provided below).
• All internal mechanisms.
• Components and brackets.
• Fabric delamination.
• Operational cords for a full 7 years from the date
of purchase.
• Repairs and/or replacements will be made with
like or similar parts or products.
• Hunter Douglas motorization components are
covered for 5 years from the date of purchase.
1. Contact your original dealer (place of purchase) for warranty assistance.
2. Visit hunterdouglas.com for additional warranty information, frequently asked questions and access to
service locations.
3. Contact Hunter Douglas at [phone] for technical support, certain parts free of charge, for
assistance in obtaining warranty service or for further explanation of our warranty.
NOTE: In no event shall Hunter Douglas or its licensed fabricators/distributors be liable or responsible for
incidental or consequential damages or for any other indirect damage, loss, cost or expense. Some states
do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or
limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state.
Different warranty periods and terms apply for commercial products and applications.
• Any conditions caused by normal wear and tear.
• Abuse, accidents, misuse or alterations to the
product.
• Exposure to the elements (sun damage, wind,
water/moisture) and discoloration or fading over
time.
• Failure to follow our instructions with respect to
measurement, proper installation, cleaning or
maintenance.
• Shipping charges, cost of removal and
reinstallation.