HunterDouglas Duette Parts list manual

Installation • Operation • Care
Duette
®
and Applause
®
Honeycomb Shades
EasyRise
™
Operating System

CONTENTS
Questions?
Call Hunter Douglas Consumer Support at 1-888-501-8364.
GETTING STARTED
Product View..........................................................................1
Tools and Fasteners Needed .................................................2
INSTALLATION
Installation Overview.............................................................3
Mount the Installation Brackets — Inside Mount................4
Mount the Installation Brackets — Outside Mount .............5
Mount the Installation Brackets — End Mount....................7
Install the Shade....................................................................8
Attach the Universal Cord Tensioner(s).................................8
OPERATION
Operate the Shade.................................................................9
Attach Magnetic Hold-Down Brackets (Optional)...............10
Level the Rail(s), If Necessary .............................................12
Troubleshooting ...................................................................13
CARE
Removing the Shade, If Necessary .....................................15
Cleaning Procedures............................................................15
CHILD SAFETY
Warning ...............................................................................17
Cord Loop Shades................................................................17
WARRANTY...........................................................Back Cover
© 2019 Hunter Douglas. All rights reserved. All trademarks used herein are the property of Hunter Douglas or
their respective owners.

GETTING STARTED
1
Product View
Magnetic
Hold-Down
Brackets
(Optional)
EasyRise™
Standard
Bottom-Up
Shade
EasyRise
Top-Down/
Bottom-Up
Shade
Cord Loop
and
Tensioner
Cord Loop
and
Tensioner
Middle
Rail
Bottom
Rail
Not Shown: Duolite
®
and Two-On-One Headrail Shades
Cord Loop
and
Tensioner
Headrail
Installation
Brackets

2
GETTING STARTED
Thank you for purchasing Hunter Douglas Duette®and Applause®Honeycomb Shades. With
proper installation, operation, and care, your new shades will provide years of beauty and
performance.
Please thoroughly review this instruction booklet and the enclosed packing list before
beginning the installation.
Tools and Fasteners Needed
 Flat blade and Phillips screwdrivers
 Level (laser level is recommended)
 Measuring tape and pencil
 Power drill,
3
∕ 32 " drill bit, and
1
∕ 4 " hex driver
In addition, you will need fasteners designed to work with your specific mounting surface(s).
 #6 Hex Head Screws (Provided). Two 1
1
∕ 2 " screws are provided per installation bracket.
 Longer #6 Hex Head Screws (Not Provided). If using spacer blocks, use #6 screws
long enough for a secure attachment.
 #6 Flat Head Screws (Provided). If end mounting the shade, use two 1
1
∕ 2 " screws per
installation bracket.
 Speed Nuts and Screws (Provided). Extension brackets come with speed nuts and
screws.
 Drywall Anchors (Not Provided). Use drywall anchors when mounting into drywall.
#6 Flat Head Screw
for Use with End Mounts
(Provided)
#6 x 1
1
⁄ 2 "
Hex Head Screw
(Provided)
Longer #6 Hex Head Screw
for Use with Spacer Blocks
(Not Provided)
Speed Nut
and Screw
(Provided with Each
Extension Bracket)

INSTALLATION
3
Installation Overview
 Your order will include the correct number of
installation brackets for your shade width, as shown
in the table.
 There are two sizes of installation brackets, one
for
3
⁄ 8 " and
3
∕ 4 " pleat sizes and a larger one for
the 1
1
∕ 4 " pleat size.
 For end mounts, only two brackets are used up
to the maximum width of 72".
Mounting Types and Window Terminology
If the installation brackets are mounted correctly, the rest of the installation process follows
easily. To prepare for this important first step, review the mounting types and basic window
terminology illustrated below.
Refer to the appropriate page below based on your order:
 Inside Mount — Page4
 Outside Mount — Page5
 End Mount — Page7
Shade
Width
Brackets
Required
12" – 36" 2
36
1
⁄ 8 " – 72" 3
72
1
⁄ 8 " – 108" 4
108
1
⁄ 8 " – 144" 5
144
1
⁄ 8 " – 174" 6
Outside Mount
Shade mounts outside
window opening.
Inside Mount
Shade fits within
window opening.
Collectively, the sill and
jambs are called the
“window casement.”
Molding
Head Jamb
Sill
Jamb Jamb
Installation
Bracket
End Mount
Brackets

INSTALLATION
4
Mount the Installation Brackets — Inside Mount
 Measure 2" from each jamb for bracket location.
 If more than two installation brackets came with your order, space additional bracket(s)
evenly between the two end brackets and mark their location. Mount into wood
whenever possible.
 Center the brackets on your marks and mark the location of the screw holes.
 The minimum casement depth for mounting the installation brackets is
1
⁄ 2 ". With
shallow casement depths, mark both of the winged screw holes.
 The minimum casement depth for a fully recessed mount is 2
1
⁄ 4 " for
3
⁄ 8 " and
3
⁄ 4 " pleat
sizes and 3" for the 1
1
⁄ 4 " pleat size. Mark the center screw hole when depth permits.
IMPORTANT: The front edges of the brackets must be level and aligned to each other.
 Drill the screw holes using a
3
∕ 32 " drill bit.
CAUTION: Use drywall anchors when mounting into drywall.
 Use a level to check that the mounting surface is level. Shim the brackets if necessary.
 Attach the installation brackets using the screws provided.
Proceed to “Install the Shade” on page8.
Minimum
1
∕ 2 "Use Center Hole
When Depth Permits
2" Space Evenly
Jamb Jamb
Space Evenly 2"

INSTALLATION
5
Mount the Installation Brackets — Outside Mount
 Center the headrail over the window opening at the desired height. Use a pencil to lightly
mark each end of the headrail on the mounting surface.
 Alternatively, measure the width of the headrail and use that width to mark the
headrail end points over the window opening.
 Mark 2" from each end of the headrail.
 If more than two installation brackets came with your order, space additional bracket(s)
evenly between the two end brackets and mark their location. Mount into wood
whenever possible.
 Center the installation brackets on your marks and mark the location of the screw holes.
 A minimum mounting surface height of 1
1
⁄ 4 " for installation brackets or extension
brackets is required.
 The top of the installation brackets or extension brackets should be at the desired
height. The brackets should be level and aligned.
 When using extension brackets, mark two screw holes per bracket.
CAUTION: The rear of the brackets must be flush against a flat mounting surface. Do
not mount brackets on curved molding.
 Drill the screw holes using a
3
⁄ 32 " drill bit.
CAUTION: Use drywall anchors when mounting into drywall.
Headrail End Marks
Window Opening
2" Space Evenly Space Evenly 2"

INSTALLATION
6
 Attach the installation or extension brackets using the screws provided.
IMPORTANT: The front edges of the installation brackets must be level and aligned to
each other.
 If using spacer blocks, first attach the installation bracket to the
1
⁄ 2 " spacer block before stacking additional spacer blocks together.
 Insert the legs of the installation bracket into the tabs on the
spacer block.
 Then rotate the installation bracket back.
 Attach the spacer block(s) and installation
bracket to a flat vertical mounting surface with
a #6 mounting screw long enough for a secure
installation.
 A maximum of 1
1
⁄ 2 " of spacer blocks per
installation bracket is recommended.
 The top of the spacer blocks should be at the
desired shade height.
IMPORTANT: The front edges of the installation
brackets must be level and aligned to each other.
CAUTION: Use drywall anchors when mounting
into drywall.
 If using extension brackets, attach an installation
bracket to the underside of each extension bracket
using the provided screws and speed nuts.
Proceed to “Install the Shade” on page8.
Tab
Longer Screw
(Not Provided)
Maximum
1
1
∕ 2 "

INSTALLATION
7
Mount the Installation Brackets — End Mount
End mount the headrail when conventional mounting techniques will not work — for example,
in an arched window opening.
 Position the end mount brackets so that the
top of the attached installation brackets is at
the ordered height of the shade.
CAUTION: Both brackets must be installed
at the same depth and height.
 Mark both screw holes.
 The mounting surface must be vertical
and flat, not part of an arched curve.
 Minimum mounting depth is 1
1
⁄ 4 " for
3
⁄ 8 "
and
3
⁄ 4 " pleat sizes and 2" for the 1
1
⁄ 4 "
pleat size. Minimum mounting depth for
a fully recessed end mount is 2
3
⁄ 8 " for
3
⁄ 8 " and
3
⁄ 4 " pleat sizes and 3" for the 1
1
⁄ 4 "
pleat size.
 Drill the holes using a
3
∕ 32 " drill bit.
 Attach the end mount installation brackets
using the flat head screws provided.
IMPORTANT: Drywall mounting is not
recommended.
IMPORTANT: For instructions on installing
an arch over a rectangular shade, see the
Installation, Operation, and Care instructions
that came with your arch shade.
Proceed to “Install the Shade” on page8.
1
1
∕ 4 "
Minimum
Ordered
Shade
Height
1
1
∕ 4 "
Minimum
Ordered
Shade
Height

INSTALLATION
8
Install the Shade
 Fit the front channel on top of the headrail onto the front lip
of installation brackets.
 Push the headrail up and back until it snaps into place.
 Check to ensure the headrail is securely in the brackets.
 Check that the bottom of the headrail is snapped into the
base of each bracket.
 Check that the front lip of each bracket is in the front
channel of the headrail.
 If any brackets are not installed correctly, release the shade
and reinstall. See “Removing the Shade, If Necessary” on
page15.
Attach the Universal Cord Tensioner(s)
Before you proceed, you must first slide the cord
tensioner(s) to the bottom of the cord loop.
 Insert a small screwdriver, punch, or awl through the
screw hole at the bottom of the cord tensioner.
 Move the screw hole down to the indicator line to
release the safety mechanism.
 Slide the cord tensioner down to the bottom of the
cord loop.
 Attach the cord tensioner(s) according to the
instructions provided with the Universal Cord
Tensioner Installation Kit.
WARNING: It is imperative that the cord tensioner(s) be properly secured
to the wall or window frame to reduce children’s access to the cord loop.
Young children can strangle in cord loops. They can also wrap cords
around their necks and strangle.
CAUTION: The shade will not operate properly unless the cord
tensioner(s) is secured. A Universal Cord Tensioner Installation Kit has
been included with your shade. Follow the instructions in the kit to
correctly secure the cord tensioner(s).
Good Bad
Back of Headrail
Snaps into Bracket
Front of Bracket
Fits Under Groove
Headrail
Bracket
Snap in
Place
1
2
Screw
Hole
Indicator
Line

OPERATION
9
Operate the Shade
IMPORTANT: Duolite®and Top-
Down/Bottom-Up shades have
two operating cords. Standard
Bottom-Up shades have one
operating cord.
 Pull down slowly on the rear
cord of the cord loop to lower
the shade.
 Pull down slowly on the front
cord of the cord loop to raise
the shade.
IMPORTANT: If the cord
tensioner moves up the cord,
you have not secured it to
the wall or window frame.
You must do so for the shade
to operate properly. See the
instructions included with
your Universal Cord Tensioner
Installation Kit.
 To operate Duolite and Top-Down/Bottom-Up shades, the right cord operates the middle
rail and the left cord operates the bottom rail (unless reverse controls were specified on
the order).
IMPORTANT: You must first lower the bottom rail before lowering the middle rail.
Likewise, you must first raise the middle rail before raising the bottom rail.
Operates
Bottom
Rail
Operates
Middle
Rail
Top-Down/Bottom-U
p
Shade
To Raise:
Pull Down on
Front Cord
To Lower:
Pull Down on
Rear Cord
FRONT FRONT

OPERATION
10
Attach Magnetic Hold-Down Brackets (Optional)
Hold-down brackets provide stability and prevent swaying by securing the bottom rail, for
example on French door applications. Hold-down brackets can only be used on outside
mount shades.
STEP 1 — Bracket Placement
 Place the magnetic hold-down bracket near one end of the bottom rail. The magnet should
attract to the magnet that is already in the bottom rail.
 Magnet Polarity: The magnet within the magnetic bracket must be attracted to the
magnet located within the bottom rail. In the event that they repel each other, the magnet
within the magnetic bracket can be removed and flipped.
 To remove the magnet, hold a small steel flat blade screwdriver up to the magnet in
the bracket and pull the magnet out with the screwdriver.
 Flip the magnet over and place it back into the bracket.
IMPORTANT: Check the attraction prior to mounting to ensure that they are properly
oriented.
STEP 2 — Mark the Location
 Lower the shade to the closed position and mark the
location where the bracket will be placed.

OPERATION
11
STEP 3 — Attach the Bracket
 Drill the pilot hole using a
3
∕ 32 " drill bit and attach the
bracket using the screw provided.
IMPORTANT: Do not over torque the screw.
STEP 4 — Install the Bracket Cover
 Slide the bracket cover over the magnetic hold-down bracket and mark the screw hole.
 Remove the bracket cover once the screw hole is marked.
 Drill the pilot hole using a
3
∕ 32 " drill bit
and slide the bracket cover back over the
magnetic hold-down bracket.
 Attach the cover using the screw provided.
IMPORTANT: Do not over tighten the screw.
STEP 5 — Place and Attach Second Bracket
 Repeat steps 1 through 4 to install the second magnetic
hold-down bracket.
IMPORTANT: Make sure the bottom rail is level when
marking the second bracket location.
STEP 6 — Final Adjustments
 Verify that the bottom rail is level.

OPERATION
12
Level the Rail(s), If Necessary
 Lift the bottom rail to locate the pockets on
the underside of the rail.
 With the middle rail on Top-Down/
Bottom-Up shades, the pockets are on the
top side of the rail.
 See below for the middle rail adjustment
on Duolite®shades.
 Gently pull down on the bottom rail (or up on
the middle rail) to fully insert the
7
⁄ 64 " Easy
Adjust™key into the pocket. The key is fully
inserted when the base of the key abuts to
the pocket.
 Lift up the rail slightly before turning the
Easy Adjust key. Turn the key clockwise
to raise that side of the rail, or counter-
clockwise to lower it.
 One quarter turn of the key equals
approximately
1
⁄ 4 ".
IMPORTANT: The Easy Adjust key must be fully inserted to avoid stripping the
mechanism. Do not pull down on the rail while turning the key.
 If there are more than two pockets, adjust the outer pockets first. Then adjust inner
pockets as necessary, to maintain equal tension across the rail. As pocket adjustments are
made, it is recommended that the shade be raised and lowered to check that it is level.
Adjusting the Duolite Middle Rail
 Hex pockets are found at the ends of the
middle rail, which is located in the top cell of
the lower fabric panel.
 Insert the Easy Adjust key so that its hex-
shaped portion is about halfway into the
pocket.
 Turn the key clockwise to raise that end of the
rail or counter-clockwise to lower it.
 One full turn of the key equals
approximately
1
⁄ 8 ".
 On shades over 60" wide, there will be two
hex pockets in the right end of the middle rail.
Use the rear hex pocket to adjust the tension
in the center cord after adjusting the outer
cords to level the rail.
Pocket
Underside of Bottom Rail
(or Top Side of Middle Rail)
Raise
Easy Adjust Key
Lower
Raise
Adjusts
Center
Cord
Lower

OPERATION
13
Troubleshooting
Problem
The shade will not fit into the installation brackets.
Solution Check that the installation brackets are level and aligned. Shim the installation
brackets to level the headrail, if necessary.
Be sure the heads of the screws are flush against the installation bracket.
Check that the headrail is completely inserted into the installation brackets.
See “Install the Shade” on page8.
Problem
The shade is hard to raise or lower, or will not raise or lower.
Solution Check that the cord tensioner is mounted correctly. See the instructions
included with your Universal Cord Tensioner Installation Kit.
For Duolite®and Top-Down/Bottom-Up Shades: The lift cords in the
headrail may have “overturned.” Try the following:
 If both rails are in the raised stacked position, at the top of the window,
pull down the back cord of the cord loop that operates the bottom rail.
 With all other problems, pull down the front cord of the cord loop that
operates the middle rail.
Make sure that the shade fabric is not caught between the installation bracket
and the headrail.
Check that the headrail and installation brackets are level and aligned. Shim
the installation brackets to level the headrail, if necessary.
Check that cord loops are not pinched or tangled.
If hold-down brackets are used, make sure they have been released before
operating the shade.
Problem
The shade raises or lowers unevenly or the bottom rail is uneven when
fully raised.
Solution Lower the shade completely to allow it to “self-correct” skewing. Pull the cord
loop slowly to prevent the shade from further skewing.
Check that the headrail and installation brackets are level and aligned. Shim
the installation brackets to level the headrail, if necessary.
For Duolite and Top-Down/Bottom-Up Shades: Both the middle rail and
the bottom rail may skew if the cord loop is pulled too quickly. Lower each rail
completely to allow them to “self-correct.”
Adjust the bottom rail. See “Level the Rail(s), If Necessary” on page12.

OPERATION
14
Problem
The universal cord tensioner has climbed to the headrail.
Solution Pull down on the spring to relieve tension and pull the universal cord tensioner
to the bottom of the cord loop. Properly mount the cord tensioner. See the
instructions included with your Universal Cord Tensioner Installation Kit.
Problem
The universal cord tensioner grabs onto the cord upon operation.
Solution Check that the universal cord tensioner is mounted properly. Reinstall, if
necessary. See the instructions included with your Universal Cord Tensioner
Installation Kit.

CARE
15
Removing the Shade, If Necessary
 Lower the shade approximately 4".
 While holding the headrail,
push back on the bottom tab
of the installation bracket to
release the bottom edge of
the headrail.
 Then roll the back of the
headrail down and out from
the bracket.
Cleaning Procedures
Hunter Douglas Duette®and Applause®Honeycomb Shades are made of anti-static,
dust-resistant fabric which repels dirt and dust. For most honeycomb fabrics, the following
cleaning options are available.
Dusting
 Regular light dusting with a feather duster is all the cleaning needed in most
circumstances.
Vacuuming
CAUTION: Do not vacuum Elan®fabrics.
 For deeper cleaning, vacuum gently with a brush attachment.
Compressed Air/Hair Dryer (Cool Setting)
 Use compressed air or a hair-dryer on a cool setting to blow dust and dirt off shades.
Spot-Cleaning
CAUTION: Do not spot-clean Alexa, Alexa Metallic™, Apollo™, Calypso™, Commercial, Elan,
Applause Esprit™, India Silk, Jardin, Leela, Macon™, and all Batiste fabrics.
 Prepare a solution of warm water and a mild detergent.
 Dampen a clean cloth in the solution and wring it out.
 Dab the spot with the dampened cloth until it is removed. Do not rub the fabric.
 Allow the shade to dry in the completely lowered (or closed) position.
Headrail
Bracket
Back of
Shade Remove
Bottom
Tab

CARE
16
Bathtub Cleaning/Water Immersion
CAUTION: Do not immerse Alexa, Alexa Metallic™, Calypso™, Commercial, Elan®, India
Silk, all Batiste fabrics, all Alustra®Duette®fabrics, and all room-darkening fabrics. Do not
immerse Applause®Esprit™fabrics.
 Immerse the shade in a basin or bathtub filled with warm water and a mild detergent.
IMPORTANT: Never immerse the headrail into the solution.
 Rinse with clean water.
 Before removing from the rinse water, fully raise the shade and tilt it to allow excess
water to drain off.
 Dry the shade completely in the lowered (or closed) position.
Ultrasonic Cleaning
CAUTION: Do not ultrasonically clean Commercial, Batiste 1
1
⁄ 4 " Semi-Sheer, and all
room-darkening fabrics.
 Specify that a mild detergent solution be used.
IMPORTANT: Never immerse the headrail into the solution.
 Dry the shade completely in the lowered (or closed) position.
Injection/Extraction Cleaning
This type of professional cleaning injects a cleaning solution into the fabric and extracts the
dirty solution in the same motion.
 Use only the dry method of injection/extraction for Elan fabrics.
 If using injection/extraction for Alexa and Batiste Bamboo fabrics, specify that no
chemicals are used (water only).
Headrail Cleaning
CAUTION: Never use abrasive cleaning methods or harsh chemicals.
 Dampen a soft, clean cloth in warm water and wring it out.
 Gently wipe the headrail to remove dirt and dust.

CHILD SAFETY
17
 Window Blind Cord Can STRANGLE Your Child.
 Children can climb furniture to reach cords. Move crib and furniture away.
 Keep all cords out of children’s reach.
Cord Loop Shades
 Attach the cord tensioner on the cord loop to the wall
or window casement. See “Attach the Universal Cord
Tensioner(s)” on page8. This can prevent children from
pulling cord loops around their necks.
 Hunter Douglas provides a cord tensioner installation
kit with instructions for attaching the cord tensioner. For
the shade to operate properly, the cord tensioner must be
correctly mounted and secured.
 Fasteners provided in this kit may not be appropriate for
all mounting surfaces. Use appropriate anchors for the
mounting surface conditions.
 Only Hunter Douglas supplied cord tensioners and
hardware should be used. Replacement parts may be
obtained by contacting Hunter Douglas Consumer Support
at 1-888-501-8364.
NOTE: The warning labels on the bottom rails of corded window coverings contain
important safety information. These warning labels are designed to be permanent, in
accordance with the industry’s safety standards, and must not be removed.
WARNING

1005296 5/19
QTY:
1
The Hunter Douglas®Lifetime Guarantee is an expression of our desire to provide a thoroughly satisfying
experience when selecting, purchasing and living with your window fashion products. If you are not
thoroughly satisfied, simply contact Hunter Douglas at [phone] or visit hunterdouglas.com. In support
of this policy of consumer satisfaction, we offer our Lifetime Limited Warranty as described below.
Hunter Douglas (or its licensed fabricator/distributor) will repair or replace the
window fashion product or components found to be defective.
COVERED
BY A LIFETIME LIMITED WARRANTY
TO OBTAIN WARRANTY SERVICE
NOT COVERED
BY A LIFETIME LIMITED WARRANTY
• Hunter Douglas window fashion products are
covered for defects in materials, workmanship or
failure to operate for as long as the original retail
purchaser owns the product (unless shorter
periods are provided below).
• All internal mechanisms.
• Components and brackets.
• Fabric delamination.
• Operational cords for a full 7 years from the date
of purchase.
• Repairs and/or replacements will be made with
like or similar parts or products.
• Hunter Douglas motorization components are
covered for 5 years from the date of purchase.
1. Contact your original dealer (place of purchase) for warranty assistance.
2. Visit hunterdouglas.com for additional warranty information, frequently asked questions and access to
service locations.
3. Contact Hunter Douglas at [phone] for technical support, certain parts free of charge, for
assistance in obtaining warranty service or for further explanation of our warranty.
NOTE: In no event shall Hunter Douglas or its licensed fabricators/distributors be liable or responsible for
incidental or consequential damages or for any other indirect damage, loss, cost or expense. Some states
do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or
limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state.
Different warranty periods and terms apply for commercial products and applications.
• Any conditions caused by normal wear and tear.
• Abuse, accidents, misuse or alterations to the
product.
• Exposure to the elements (sun damage, wind,
water/moisture) and discoloration or fading over
time.
• Failure to follow our instructions with respect to
measurement, proper installation, cleaning or
maintenance.
• Shipping charges, cost of removal and
reinstallation.