HunterDouglas Designer Banded Series Parts list manual

Installation •Operation •Care
Designer Banded Shades
Cassette Shades with Custom Clutch,
UltraGlide®, and SoftTouch™Motorization

CONTENTS
Questions?
Call the Hunter Douglas Consumer Support at: [phone].
© 2022 Hunter Douglas. All rights reserved. All trademarks used herein are the property of
Hunter Douglas or their respective owners.
GETTING STARTED.............................................................................. 1
Product View — Custom Clutch.............................................................1
Product View — UltraGlide®with wand................................................2
Product View - UltraGlide®with Pull Cord..............................................3
Product View — SoftTouch™Motorization ............................................4
Tools and Fasteners Needed ..................................................................5
Installation Overview..............................................................................5
INSTALLATION ..................................................................................... 6
STEP 1: Mount the Installation Brackets................................................6
Inside Mount — Cassette Shades.........................................................7
Outside Mount — Cassette Shades ....................................................10
STEP 2: Mount the Battery Wand Clips (If Applicable) .......................11
STEP 3: Attach the Universal Cord Tensioner (If Applicable)...............13
STEP 4: Install the Shade.....................................................................14
STEP 5: Connect the Power Source.....................................................15
STEP 6: SoftTouch™Only - Attach Activation Arm (If Applicable).......23
STEP 7: Install the UltraGlide® Wand (If Applicable) ......................... 24
OPERATION......................................................................................... 25
Operate the Shade................................................................................25
TROUBLESHOOTING ......................................................................... 30
CARE..................................................................................................... 37
Cassette Removal................................................................................. 37
Cleaning Procedures............................................................................. 37
CHILD SAFETY.................................................................................... 38
Cord Loop Shades................................................................................. 38
WARRANTY ........................................................................................ 39

GETTING STARTED
1
Product View — Custom Clutch
Cord
Tensioner
Beaded
Cordloop
Cord Tensioner
Bracket Kit
End Cap
Bottom Bar
Cassette
Installation Brackets
Cassette

2
GETTING STARTED
Product View — UltraGlide®with wand
End Cap
Bottom Bar
Cassette
Installation
Brackets
Cassette
NOTE: Wand is only available in Canada.

GETTING STARTED
3
Product View - UltraGlide®with Pull Cord
Pull Cord
End Cap
Bottom Bar
Cassette
Installation
Brackets
Cassette
NOTE: Pull cord is not available in Canada.

4
GETTING STARTED
Product View — SoftTouch™Motorization
End Cap
Bottom Bar
Cassette
Installation
Brackets
Cassette
Activation
Arm
SoftTouch™
Wand

GETTING STARTED
5
Thank you for purchasing Hunter Douglas Designer Banded Shades. With proper installation,
operation, and care, your new shades will provide years of beauty and performance. Please
thoroughly review this instruction booklet before beginning the installation.
Tools and Fasteners Needed
■#1 Flat blade and #2 Phillips screwdriver
■Level (laser level is recommended)
■Measuring tape and pencil
■Power drill,
3
/ 32 " drill bit and a
1
/ 4 " hex driver
■In addition, you will need fasteners designed to work with your specific mounting
surface(s).
■#6 Hex Head Screws (Provided). Two 1
1
/ 2 ", 2", or 2
1
/ 2 " screws are provided
per installation bracket.
Installation Overview
To install your shade, you will need to perform the following seven steps:
STEP 1: Mount the Installation Brackets
STEP 2: Mount the Battery Wand Clips (If Applicable)
STEP 3: Attach the Universal Cord Tensioner (If Applicable)
STEP 4: Install the Shade
STEP 5: Connect the Power Source
STEP 6: SoftTouch™ Only - Attach Activation Arm (If Applicable)
STEP 7: Install the UltraGlide® Wand (If Applicable)
#6 x ½" Hex
Head Screw

INSTALLATION
6
STEP 1: Mount the Installation Brackets
Mounting Types and Window Terminology
If the installation brackets are mounted correctly, the rest of the installation process will
follow easily. To prepare for this important first step, review the mounting types and basic
window terminology illustrated below.
■Refer to the appropriate page below based on your order:
➤Inside Mount for Cassette — page 7
➤Outside Mount for Cassette — page 10
Outside Mount
Shade mounts outside
window opening.
Inside Mount
Shade fits within
window opening.
Collectively, the sill and
jambs are called the
“window casement.”
Molding
Head Jamb
Sill
Jamb Jamb

INSTALLATION
7
Inside Mount — Cassette Shades
■Mark 4" from each jamb for bracket location.
➤If more than two installation brackets came with your order, space additional bracket(s)
evenly between the two end brackets and mark their location. Allow a minimum of
18" from the motor end for the battery wand. Mount into wood whenever possible.
Install the Back Cover Clips (Optional)
■If you ordered shades with the back cover option, snap on each back cover clip that you
received to the back of each installation bracket to ensure that the back cover remains
straight and properly secured.
IMPORTANT: Allow an additional 1/4" spacing between the clip and the window to
install the back cover.
■Align the hooks of the clips to the slots in the bracket and snap down to secure the clip to
the brackets.
Installation BracketsJamb Jamb
Space EvenlySpace Evenly4" 4"
Minimum 18" for Battery Wand
Motor
End
Minimum IB Mounting Depth
Small & Large Cassette
No Back
Cover
With Back
Cover
No Battery 1
1
⁄ 4 " 1
13
⁄ 16 "
Attached Battery 1
7
⁄ 8 " 2
3
⁄ 16 "
Attached Rechargeable Battery 2
1
⁄ 4 " 2
9
⁄ 16 "
Back
Cover Clip
Cassette Bracket

INSTALLATION
8
Install the Bracket
■The minimum mounting depth required for
PowerView®Gen 3 shades.
■Center the brackets on your marks, then mark
each of the screw holes.
IMPORTANT: The front edges of the installation
brackets must be level and aligned to eachother.
➤Fully recessed mounting for PowerView Gen 3
shades:
■Drill the screw holes using a
3
⁄ 32 " drill bit.
■Use a level to check that the mounting surface is level. Shim the brackets if necessary.
Shims are not provided.
■Attach the installation brackets using the screws provided.
WARNING: Product is heavy. Mount into wood/metal studs or into concrete with
concrete anchors. Drywall anchors are not recommended.
4"
Fully Recessed Mounting Depth
Small Cassette Large Cassette
No Back
Cover
With Back
Cover
No Back
Cover
With Back
Cover
No Battery 3
9
⁄ 16 " 4
1
⁄ 8 " 1
1
⁄ 16 " 4
5
⁄ 8 "
Attached Battery 4
3
⁄ 16 " 4
1
⁄ 2 " 4
11
⁄ 16 " 5"
Attached
Rechargeable 4
9
⁄ 16 " 4
7
⁄ 8 " 5
1
⁄ 16 " 5
3
⁄ 8 "

INSTALLATION
9
Install the Back Cover (Optional)
NOTE: For shades with the optional back cover, install the back cover onto the clips before
installing the cassette into the brackets.
■Angle the back cover towards
the window to hook the top
feature of the back cover with
the top tab of the clip.
■Rotate the back cover towards
the room until the bottom
feature snaps into the bottom
tab of the clip.
■Check each clip and ensure the
back cover is properly snapped
and secured before proceeding
to install the cassette.
Proceed to
"STEP 2: Mount the Battery Wand Clips (If Applicable)" on page 11.
Back Cover Clip Cassette Bracket
Back
Cover

INSTALLATION
10
Outside Mount — Cassette Shades
■Center the cassette over the window opening at the desired height and mark the end of
the cassette.
■Mark 4" from each end of the cassette for the bracket location.
➤If more than two installation brackets came with your order, space additional
bracket(s), between the two end brackets and mark their location. Allow a minimum
of 18" from the motor end for the battery wand. Mount into wood
whenever possible.
■If using spacer blocks, snap
each block into a bracket
before installing the
bracket.
■Center the brackets on your marks, then mark each of the screw holes.
➤A minimum 4" flat vertical surface is required to mount the brackets.
■Drill the screw holes using a
3
⁄ 32 " drill bit.
■Use a level to check that the mounting
surface is level.
■Attach the installation brackets.
➤With cassette spacer blocks, use 2"
screws provided. If not using cassette
spacer blocks, use 1
1
⁄ 2 " screws provided.
WARNING: Product is heavy.
Mount into wood/metal studs or
into concrete with concrete
anchors. Drywall anchors are not
recommended.
Proceed to
"STEP 2: Mount the Battery Wand Clips (If Applicable)" on page 11.
Headrail End Marks
Window Opening
Space Evenly Space Evenly
Minimum 15½" For Battery Wand
4"
4"
Cassette
Spacer
Block Cassette
Bracket
End of
Cassette
Mark
Cassette
Spacer
Block
4"

INSTALLATION
11
STEP 2: Mount the Battery Wand Clips (If Applicable)
For the headrail-mounted battery wand, battery wand clips and battery wand mounts are
installed before the shade is installed. Any other power options, the power source will be
connected after the shade is installed.
Battery Wand
Install the Battery Wand Clips
■Attach the battery wand clip to the back of the cassette approximately 10" from the
motor side.
➤Place the bottom of the clip into the lip, squeeze to compress the clip then rotate it up
and hook it into the top channel.
Rechargeable Battery Wand
Install the Rechargeable Battery Wand Clips
■Attach the rechargeable battery wand clip to the cassette.
Squeeze to
Compress
Clip Installed
Correctly
Front of
Cassette
Rechargeable
Clip

INSTALLATION
12
Install the Rechargeable Battery Mount into the Battery Wand Clips
■From the back of the shade headrail, connect the power cable from the motor side into the
socket on the rechargeable battery mount.
■Align the slots in the battery mount with the battery wand clips.
■Push the battery mount onto the battery wand clips until it snaps into place. Check to
make sure the battery mount is secure.
CAUTION: Be sure the cable does not become pinched by the battery wand clips during
installation. Damage or overheating of components could result.
NOTE: Do not install the rechargeable battery wand into the battery mount before
installing the shading. See “STEP 5: Connect the Power Source” on page 15 for
instructions on inserting the battery wand into the battery mount.
Proceed to "STEP 3: Attach the Universal CordTensioner (If Applicable)" on
page 13.
Rechargeable
Battery Wand Clips
Rechargeable
Battery Wand
Mount
Power
Cable
Socket

INSTALLATION
13
STEP 3: Attach the Universal Cord Tensioner (If Applicable)
Before doing anything, you must first slide the cord tensioner to the bottom of the beaded
cordloop.
■Insert a small screwdriver, punch, or awl through the screw hole at the bottom of the cord
tensioner.
■While holding the cord tensioner, move screw hole all the way down to the bottom of the
cord tensioner to release the safety mechanism.
■Slide the cord tensioner down to the bottom of the beaded cordloop.
WARNING: It is imperative that the cord tensioner be properly secured to
the wall or window frame to reduce children’s access to the cord loop.
Young children can strangle in cord loops. They can also wrap cords
around their necks and strangle.
CAUTION: The shade will not operate properly unless the cord tensioner is
secured. A cord tensioner installation kit has been included with your shade.
Follow the instructions in the kit to correctly secure the cord tensioner.

INSTALLATION
14
STEP 4: Install the Shade
■Install the cassette straight into the bracket as shown to ensure the features on the
bracket align with the open sections in the back of the cassette.
■Push the cassette back to snap the spring tab on the bracket.
Spring
Tab
Bracket
Cassette
Release Tab

INSTALLATION
15
STEP 5: Connect the Power Source
NOTE: When power is connected to the motor, a blue LED inside the control button housing
will flash twice to indicate the shade is ready for operation.
■Refer to the appropriate page based on your order.
➤For an optional attached battery wand, see below.
➤For a satellite battery pack, see page 16.
➤For an optional headrail-mounted rechargeable battery wand, see page 18.
➤For an optional satellite-mounted rechargeable battery wand, see page 19.
➤For an optional 18V DC Power Supply, see page 21.
➤For an optional 18V DC Power Supply with daisy-chain connections, see page 23.
➤For an optional C-size satellite battery wand or large DC supply, see the instructions
that came with the wand.
Attached Battery Wand
Plug the Power Cable into the Battery Wand
■Snap the battery wand into the battery wand clip on the back of the cassette.
■Connect the power cable from the motor
to the battery wand.
Brackets removed for clarity.
Battery Wand
Battery Wand Clip
Power Cable

INSTALLATION
16
Double Connector Power Cable (If Applicable)
NOTE: Refer to this section only if you have a double connector power cable.
Install the Batteries into the Battery Wand or Satellite Battery Pack
■Refer to “Replace the batteries in the battery wand.” on page 34.
Mount the Battery Wand or Satellite Battery Pack
■Refer to “Mount the Battery Wand or Satellite Battery Pack” on page 16.
Connect the Double Connector Power Cable
■The double connector power cable is used to adapt two battery wands to one large
shade.
■Route the power cable from the shade to the double connector and connect the short
cable to the first battery wand.
■Connect the longer cable on the double connector to the second battery wand.

INSTALLATION
17
Satellite Battery Pack
Mount the Satellite Battery Pack
■Two battery wands. Connect the two battery wands with the double connector.
■Decide where you want to mount the bracket(s). A satellite battery pack may be
mounted in any orientation.
■Mark the screw holes.
■Drill the screw hole using a
3
⁄ 32 " drill bit.
■Attach the installation brackets using the screws provided.
■Position the battery wand or double connector (if used) so the
power cable is easily connected.
■Snap the battery wand into the bracket.
■Place the cover with its slot over the socket in the battery wand.
■Plug the power cable from the shade
into the extension cable.
■Plug the other end of the extension cable
into the socket of the battery wand or
double connector (if used).
Proceed to “"STEP 6: SoftTouch™ Only - Attach Activation Arm (If
Applicable)" on page 23.
Y-Connector
Battery
Battery
Power Cable
from Shade
Bracket for the
Satellite Battery Pack
Socket
Battery Wand Cover
Slot
Socket
Battery Wand Cover
Extension
Cable
Power Cable
from Shading

INSTALLATION
18
Headrail-Mounted Rechargeable Battery Wand
Insert the Rechargeable Battery Wand into the Battery Mount
NOTE: The rechargeable battery wand ships fully charged, so it is ready to install out of the
package.
■Match the direction of the arrow on the underside of the battery wand with the arrow on
the battery mount.
■Insert the nose of the battery wand into the cavity of the battery mount.
■Push the battery wand flush into the mount until the battery snaps into place.
CAUTION: Failing to insert wand properly may cause it to fall out of the mount, posing an
injury risk and potentially damaging the wand. Additionally, when mounting on a door, closing
the door with excess force may cause battery wand to dislodge from the mount, also posing
an injury risk and possibly damaging the wand.
Proceed to “STEP 6: SoftTouch™ Only - Attach Activation Arm (If
Applicable)” on page 23.