HunterDouglas Sonnette PowerView Automation Parts list manual

Installation • Operation • Care
Sonnette
®
Cellular Roller Shades
PowerView
®
Automation

CONTENTS
© 2020 Hunter Douglas. All rights reserved. All trademarks used herein are the property of Hunter Douglas or
their respective owners.
GETTING STARTED
Product View................................................................................................................ 1
Tools and Fasteners Needed ....................................................................................... 2
INSTALLATION
Installation Overview .................................................................................................. 2
STEP 1: Mount the Installation Brackets.................................................................... 3
Inside Mount............................................................................................................ 4
Outside Mount......................................................................................................... 5
STEP 2: Attach the Rechargeable Battery Mount to the Headrail, If Applicable ...... 8
STEP 3: Install the Shade............................................................................................ 9
STEP 4: Connect the Power Source.......................................................................... 10
OPERATION
Testing the Shade ..................................................................................................... 16
Use the PowerView®Remote ................................................................................... 16
Resetting the Shade (If Necessary) .......................................................................... 18
Troubleshooting ........................................................................................................ 18
CARE
Removing the Shade ................................................................................................. 27
Cleaning Procedures ................................................................................................. 27
DECLARATIONS.............................................................................................. 29
WARRANTY ........................................................................................Back Cover
Questions?
Call Hunter Douglas Consumer Support at 1-888-501-8364.

GETTING STARTED
1
Product View
Installation
Brackets
End
Cap
Bottom Rail
Bottom Rail
End Cap
Headrail
18V Battery
Wand
Not Shown:
Rechargeable Battery Wand, Satellite Battery Pack,
C-Size Satellite Battery Wand, 18V DC Power Supply,
and XL Installation Brackets

2
GETTING STARTED/INSTALLATION
Thank you for purchasing Hunter Douglas Sonnette®Cellular Roller Shades with PowerView®
Automation. With proper installation, operation, and care, your new shades will provide years
of beauty and performance.
Please thoroughly review this instruction booklet and the enclosed packing list before
beginning the installation.
Tools and Fasteners Needed
■
1
⁄ 4 " Hex, Flat blade, and Phillips screwdrivers
■ Level (laser level is recommended)
■ Measuring tape and pencil
■ Pliers
■ Power drill,
3
⁄ 32 " drill bit, and
1
⁄ 4 " hex driver
■ Scissors (heavy-duty)
In addition, you will need fasteners designed to work with your specific mounting surface(s).
■ #6 Hex Head Screws (Provided). Two 1
1
⁄ 2 " screws are provided per installation bracket.
■ Longer #6 Hex Head Screws (Not Provided). If using spacer blocks, use #6 screws
long enough for a secure attachment.
■ Speed Nuts and Screws (Provided). Extension brackets come with screws and
speed nuts.
■ Drywall Anchors (Not Provided). Use drywall anchors when mounting into drywall.
Installation Overview
To install your shade, you will need to perform the following four steps:
STEP 1: Mount the Installation Brackets
STEP 2: Attach the Rechargeable Battery Mount to the Headrail, If Applicable
STEP 3: Install the Shade
STEP 4: Connect the Power Source
Speed Nut
and Screw
(Provided with Each
Extension Bracket)
#6 x 1½"
Hex Head Screw
(Provided)
Longer #6 Hex Head Screw
for Use with Spacer Blocks
(Not Provided)

INSTALLATION
3
STEP 1: Mount the Installation Brackets
■ Your order will include the correct number of installation brackets for your shade width, as
shown in the table below.
NOTE: If your shade’s dimensions exceed 84" in width or length, XL brackets will be
included.
■ Shade orders may also include spacer blocks or extension brackets, if they were specified
for added clearance.
Mounting Types and Window Terminology
If the installation brackets are mounted correctly, the rest of the installation process follows
easily. To prepare for this important first step, review the mounting types and basic window
terminology illustrated below.
■ Refer to the appropriate page below based on your order:
➤ Inside Mount — Page 4
➤ Outside Mount — Page 5
Outside Mount
Shading mounts
outside window
opening.
Inside Mount
Shading fits within
window opening.
Collectively, the sill and
jambs are called the
“window casement.”
Molding
Head Jamb
Sill
Jamb Jamb
Installation Brackets For Added Clearance
Extension
Bracket
1
∕ 4 " or
1
∕ 2 "
Spacer Blocks
XL Bracket
Shade Width Brackets
15" – 36" 2
36
1
⁄ 8 " – 79" 3
79
1
⁄ 8 " – 96" 4

INSTALLATION
4
Mount the Installation Brackets — Inside Mount
Prepare the Installation Brackets
■ Use pliers or heavy duty scissors to remove the top
tabs on the installation brackets.
NOTE: Save these tabs once removed. They may
be used as shims, if necessary.
Mount the Installation Brackets
■ Mark 2" to 3" from each jamb for bracket location.
➤ If more than two installation brackets came with your order, space additional bracket(s)
evenly between the two end brackets and mark their location. Allow a minimum
of 15" between the brackets on the motor end for the rechargeable battery
wand. Mount into wood whenever possible.
NOTE: Before the headrail is installed, the bracket levers need to be fully to the left, and
once the headrail is properly in place, levers automatically click to the right.
■ Center the brackets on your marks and mark the location of the screw holes.
➤ The minimum casement depth required for
installation brackets is 1" (1
1
⁄ 4 " for standard shades
and 1
1
⁄ 2 " for oversized shades with rechargeable
battery wand).
➤ The minimum casement depth required for a fully
recessed mount is 3
3
⁄ 16 " for a standard bracket (4"
with rechargeable battery wand) or 3
3
⁄ 4 " for an
XL bracket (4
1
⁄ 4 " with rechargeable battery wand).
Shades that exceed 84" in width or length will
include XL hardware.
■ Use a level to check that the mounting surface is level. Shim the brackets, if necessary
(use the top tab that was removed from the brackets).
■ Drill the screw holes using a
3
⁄ 32 " drill bit.
CAUTION: Use drywall anchors when mounting into drywall.
Tab
Remove Tab
Back Cover Bracket
Bracket Lever
Space Evenly Space Evenly
2" to 3" 2" to 3"
Jamb Jamb
2" to 3"
Casement
Depth

INSTALLATION
5
■ Attach the installation brackets using the screws provided.
IMPORTANT: Do not overtighten the screws. Check to
ensure the bracket lever can be moved easily side to side. If
not, loosen the screws in one-eighth turn increments until
the lever can be moved easily.
IMPORTANT: The front edges of the installation brackets
must be level and aligned to eachother.
NOTE: For usage of spacer blocks, see page 6.
Proceed to “STEP 2: Attach the Rechargeable Battery Mount to the Headrail,
If Applicable” on page 8.
Mount the Installation Brackets — Outside Mount
Prepare the Installation Brackets
■ Use pliers or heavy duty scissors to remove the top
tabs on the installation brackets.
NOTE: Save these tabs once removed. They may be
used as shims, if necessary.
Mount the Installation Brackets
■ Center the headrail over the window opening at the desired height. Use a pencil to lightly
mark the mounting surface at each end of the headrail.
➤ Alternatively, measure the width of the headrail and use that width to mark the
headrail end points over the window opening.
■ Mark 2" to 3" from each end of theheadrail.
➤ If more than two installation brackets came with your order, space additional bracket(s)
evenly between the two end brackets and mark their location. Allow a minimum
of 15" between the brackets on the motor end for the rechargeable battery
wand. Mount into wood whenever possible.
NOTE: Before the headrail is installed, the bracket levers need to be fully to the left, and
once the headrail is properly in place, levers automatically click to the right.
Tab
Remove Tab
Back Cover Bracket
Bracket Lever
Window Opening
Space Evenly Space Evenly
2" to 3" 2" to 3"
Headrail End Mark Headrail End Mark

INSTALLATION
6
■ Center the installation brackets or extension brackets on your marks and mark where to
drill the screw holes.
➤ A minimum 1
1
⁄ 8 " flat vertical surface isrequired for the installation brackets. Extension
brackets require 1
1
⁄ 4 ".
➤ The top of the installation brackets or extension brackets should be at the desired
height. The brackets should be level and aligned to each other.
CAUTION: The rear of the brackets must be flush against a flat mounting surface. Do not
mount brackets on curved molding.
■ Drill the screw holes using a
3
⁄ 32 " drill bit.
CAUTION: Use drywall anchors
when mounting into drywall.
■ Attach the installation or
extension brackets using the
screws provided.
IMPORTANT: The top of the
installation brackets or
extension brackets must be level
with their front edges aligned.
■ If using spacer blocks, attach the spacer block(s)
and installation bracket to a flat vertical mounting
surface with #6screws long enough for asecure
installation.
➤ The top of the spacer blocks should be at the
desired shade height.
IMPORTANT: Do not add more than 1
1
⁄ 2 " of
clearance using spacer blocks.
IMPORTANT: The tops of the installation brackets
must be level with the front edges aligned.
CAUTION: Use drywall anchors when mounting into drywall.
IMPORTANT: If using a rechargeable battery wand, use two
1
⁄ 2 " spacer blocks per
installation bracket to provide the clearance required for the rechargeable battery wand.
1
1
∕ 8 "Extension
Bracket
1
1
∕ 4 "
1
1
∕
2
"
Maximum
Spacer
Blocks
Longer
Screw

INSTALLATION
7
■ If using extension brackets, attach an installation bracket
to the underside of each extension bracket using the
speed nuts and screws provided.
If you have a headrail-mounted rechargeable battery wand,
proceed to “STEP 2: Attach the Rechargeable Battery Mount
to the Headrail, If Applicable” on page 8.;
otherwise proceed to “STEP 3: Install the Shade” on page 9.
Speed Nuts
Screws

INSTALLATION
8
STEP 2: Attach the Rechargeable Battery Mount to
the Headrail, If Applicable
Install the Rechargeable Battery Clips
■ Insert the rechargeable battery clips into the back channel of the headrail.
IMPORTANT: Position the clips so that the rechargeable battery wand will be between
installation brackets.
Mount the Rechargeable Battery Mount into the Clips
■ From the back of the shade headrail, connect the power cable from the motor side into the
socket on the rechargeable battery mount.
■ Align the slots in the
battery mount with the
battery wand clips.
■ Push the battery mount
onto the battery wand clips
until it snaps into place.
Check to make sure the
battery mount is secure.
CAUTION: Be sure the cable does not become pinched by the battery wand clips during
installation. Damage or overheating of components could result.
NOTE: Do not install the rechargeable battery wand into the battery mount before
installing the shade. See “STEP 4: Connect the Power Source — Headrail-Mounted
Rechargeable Battery Wand” on page 14 for instructions on inserting the battery wand
into the battery mount.
Proceed to “STEP 3: Install the Shade” on page 9.
Front of
Headrail
Rechargeable
Battery Clip
Socket
Extension
Cable
Rechargeable
Battery
Mount

INSTALLATION
9
STEP 3: Install the Shade
■ Position the shade so
that the front faces
you.
■ Ensure that each lever
is pushed to the left
side of the bracket
before installing the shade.
■ Slide the headrail into the installation brackets so that the headrail is between the
lever and the bracket, asshown.
■ Firmly push the headrail into each bracket until it clicks and the levers snap to the
right side of the bracket.
IMPORTANT: Push all levers to the right to confirm they are fully locked, then carefully
pull on the headrail at each bracket to ensure it is installedsecurely.
Attach the Dust Cover (Optional for Outside Mounts)
The dust cover is used to protect the top of the headrail from exposure on outside mounted
shades.
■ Cut the dust cover to desired width.
■ Remove the paper backing on one side of the hook and loop
fastener dots.
■ Apply the dots to the installation brackets on each end of
the shades.
■ Remove the remaining paper backing from the dots.
■ Center the dust cover over the top of the shade, above the dots.
■ Press the dust cover down onto the dots.
Headrail
Installation
Bracket
Lever
Slide the Headrail
Between the Lever
and the Bracket.
Remove
Paper
Backing
Overhead View
No Dust Cover
Dots
Dust Cover Installed

INSTALLATION
10
STEP 4: Connect the Power Source
NOTE: When power is connected to the motor, a green LED inside the programming button
housing will flash to indicate the shade is ready for operation.
■ Refer to the appropriate page based on your order.
➤ For a battery wand, see below.
➤ For an optional satellite battery pack, see page 11.
➤ For an optional headrail-mounted rechargeable battery wand, see page 12.
➤ For an optional satellite-mounted rechargeable battery wand, see page 12.
➤ For an optional 18V DC Power Supply, see page13.
➤ For an optional 18V DC Power Supply with daisy-chain connections, see page14.
➤ For any other Hunter Douglas power options, see the instructions that came with
the unit.
Install the Battery Wand
NOTE: Battery wand is stored in the front of the headrail. Reference the label on the front of
the headrail for location.
■ Plug the power cable into the battery wand.
■ Press the programming button to lower the shade at least 12" in order to create space to
install the battery wand.
■ Locate the clips inside the headrail in front of the fabric roll, as shown.
■ To install, place the wand against the inside of the front of the headrail then push up until
the battery wand locks into place and clicks.
NOTE: Listen for a “click” when installing the battery wand to make sure it is inserted all
the way into the clips.
NOTE: To remove the battery wand, reach your fingers inside the front of the headrail
where the battery wand is located. Find the lip on the end of the wand and pull down.
Proceed to “Testing the Shade” on page 16.
Battery
Clip

INSTALLATION
11
If You Have an Optional Satellite Battery Pack...
Mount the Satellite Battery Pack
■ Decide where you want to mount the satellite battery pack. A satellite battery pack may
be mounted in any orientation.
■ Mark the screw holes for the wall mount bracket.
■ Drill the screw holes using a
3
⁄ 32 " drill bit.
■ Remove the backing from the double-sided tape. Press the
bracket into place.
■ Attach the bracket using the screws provided.
■ Position the battery wand so the power cable is easily connected to the socket.
■ Snap the battery wand into the wall mount bracket.
■ Install the battery wand cover with the slot aligned to the socket in the battery wand.
■ Plug the power cable from the shade into the
extension cable.
■ Plug the other end of the extension cable into
the socket in the battery wand.
■ Secure the power supply using wire retainers
(not supplied).
Proceed to “Testing the Shade” on page 16.
Wall Mount Bracket
Socket
Battery Wand Cover
Slot
Socket
Battery Wand Cover
Extension
Cable
Power Cable
from Shade

INSTALLATION
12
If You Have a Headrail-Mounted Rechargeable Battery Wand...
Insert the Rechargeable Battery Wand into the Battery Mount
NOTE: The rechargeable battery wand ships fully charged, so it is ready to install out of the
package.
■ Match the direction of the arrow on the underside of the battery wand with the arrow on
the battery mount.
■ Insert the nose of the battery wand into the cavity of the battery mount.
■ Push the battery wand flush into the mount until the battery snaps into place.
CAUTION: Failing to insert the wand properly may cause it to fall out of the mount,
posing an injury risk and potentially damaging the wand. Additionally, when mounting on
a door, closing the door with excess force may cause the battery wand to dislodge from
the mount, also posing an injury risk and possibly damaging the wand.
Proceed to “Testing the Shade” on page 16.
If You Have a Satellite-Mounted Rechargeable Battery Wand...
■ Decide where you want to install the rechargeable battery mount. This may be mounted
behind the headrail, or in any desired location near the window covering. A satellite
battery mount may be installed in any orientation.
➤ Make sure the provided cable is long enough to connect the satellite battery mount
and the shade.
CAUTION: The rear of the battery mount must be flush against a flat mounting surface.
Do not install the mount on curved molding.
2"
Power
Socket
End
Allow 2" at power socket end for the extension cable jack.
Minimum flat mounting area = 15" x 1
1
⁄ 4 "
13"
15" Minimum Mounting Length
1"

INSTALLATION
13
■ Mark the screw holes.
■ Drill the screw holes using a
3
⁄ 32 " drill bit.
■ Attach the battery mount using the screws provided.
CAUTION: Only use the screws provided with the battery mount, designed so that the
screws will install flush with the mount. Protrusion of the screws could result in either the
battery wand not attaching properly, causing a failure to connect, or the wand falling out
of the mount. Do not overtighten.
■ Connect the power cable from the motor side into the power socket on the rechargeable
battery mount.
NOTE: With longer cables, wire retainers (not supplied) are recommended to secure
the cable.
Insert the Battery Wand into the Battery Mount
NOTE: The rechargeable battery wand ships fully charged, so it is ready to install out of the
package.
■ Match the direction of the arrow on the underside of the battery wand with the arrow on
the battery mount.
■ Insert the nose of the battery wand into the cavity of the battery mount.
■ Push the battery wand flush into the mount until the battery snaps into place.
CAUTION: Failing to insert the wand properly may cause it to fall out of the mount,
posing an injury risk and potentially damaging the wand. Additionally, when mounting on
a door, closing the door with excess force may cause the battery wand to dislodge from
the mount, also posing an injury risk and possibly damaging the wand.
Proceed to “Testing the Shade” on page 16.
Battery Mount
Extension
Cable
(If Needed)
Power Cable
from Shade

INSTALLATION
14
If You Have an 18V DC Power Supply...
Connect the Power Supply
■ Plug the power cable from the shade
into the extension cable.
■ Plug the other end of the extension
cable into the 18V DC Power Supply.
■ Plug the 18V DC Power Supply into a
standard outlet.
■ Secure the extension cable using wire
retainers (not supplied). If hiding the
cable behind the shade, make sure
it does not impede the operation of
theshade.
■ Space the wire retainers approximately
15" apart along the power supply
cable, as shown.
WARNING: Keep cables and
small parts out of the reach
of children. They can wrap
cables around their necks and
STRANGLE. They can also put
small parts in their mouths and
CHOKE.
WARNING: Electric shock
and/or a fire hazard may occur, if not properly installed.
Proceed to “Testing the Shade” on page 16.
Power Cable
from Shade
Extension
Cable
18V DC
Power
Supply
15"
Maximum
Wire Retainers

INSTALLATION
15
If You Have an 18V DC Power Supply with Daisy-Chain Connections...
The daisy-chain feature allows up to three PowerView®shades to be powered by a single
18V DC Power Supply. However, each shade can operate independently. The daisy-chain
feature is only available with the 18V DC Power Supply option.
■ Route the power cable from each shade to the connector, using an extension cable, if
necessary.
■ Plug an extension cable into the connector and plug the cable into the 18V DC Power
Supply. Two extension cables and two connectors are used for three shades.
■ Plug the 18V DC Power Supply into a standard outlet.
Proceed to “Testing the Shade” on page 16.
Power Cable
from Shade
Power Cable
from Shade
Extension Cable Connector 18V DC
Power Supply

OPERATION
16
Testing the Shade
Use the programming button to test the shade and ensure that the motor and power source
are working correctly.
■ Press the programming button to lower the shade. If the shade does not operate, see
“Troubleshooting” on page 18.
■ Press the programming button to raise the shade.
CAUTION: When raising the shade for the first time, observe how the fabric rolls up into
the headrail. It should roll up evenly. If the bottom rail is not level or the shade starts to
rub against either window jamb, immediately press the programming button to stop the
shade. See “Adjusting the Bottom Rail Weight” on page 26.
Using the PowerView®Remote
First, activate the remote by pulling both plastic tabs from the back battery compartment.
IMPORTANT: If you have more than one remote, see “Adding Additional Remote(s) to the
PowerView®Shade Network” in the PowerView Automation Remote Control Guide.
Joining a Shade to a Group
IMPORTANT: The shade will not operate using the remote until it has been joined to
a group.
1. Press and hold ■STOP on the remote until the indicator lights blink (approximately 6
seconds). The remote is now in program mode.
2. Press the desired group number (1 – 6) on the remote. The backlight for the group number
will flash to show it is selected.
3. While pressing the programming button on the shade, press ▲OPEN on the remote. The
green light flashes once and the shade will move slightly twice (up, down, or down, up) to
indicate the shade has joined the group. Release the programming button.
4. Press and hold ■STOP on the remote until the indicator lights stop blinking
(approximately 6 seconds).
Group 1
Group 2
OPEN
CLOSE
Group 3 Group 4
Group 5
Group 6
Favorite
(Shade/vane position)
LEFT ARROW
No Function
RIGHT ARROW
No Function
STOP
(Press and hold for
programming mode)

OPERATION
17
Basic Operation
■ To wake up the remote, simply pick it up or press ■STOP. The last group(s) selected will
be highlighted and active.
■ Press “all” or groups 1 – 6 to select specific shade(s) to move. Selected group button(s)
will light to show they are selected.
➤ Multiple group buttons may be selected at a time.
➤ To deselect a group, press the group button again. The backlight for that group button
will go out.
■ Press ▼CLOSE to lower the selected shade(s).
■ Press ▲ OPEN to raise the selected shade(s).
■ Press ■STOP to stop shade or vane movement anywhere along its travel.
■ While a shade is in motion, press the opposite of shade motion (▲OPEN or ▼CLOSE) to
reverse direction.
■ Press ♥ FAVORITE to send selected shade(s) to your preset “favorite” position. Refer to
the PowerView®Automation Remote Control Guide on how to set a favorite position. The
default favorite position is the shade at 50% open.
Further Operation and Programming Information
PowerView®Pebble®Remote and/or PowerView Surface Remote
Operation
For information regarding operation and programming of the PowerView®remote, refer to
your PowerView Automation Remote Control Guide or to the online PowerView Step-by-Step
Guide at hunterdouglas.com/operating-systems/motorized/powerview-motorization/
manuals.
PowerView®Scene Controller
For information regarding operation and programming of the PowerView®Scene Controller,
refer to your PowerView Automation Scene Controller Guide or the online PowerView
Step-by-Step Guide at hunterdouglas.com/operating-systems/motorized/powerview-
motorization/manuals.
PowerView®App Operation
The PowerView Hub®is required for PowerView®App operation. For information regarding
setup and operation using the PowerView App, refer to the online PowerView App Software
Guide at hunterdouglas.com/operating-systems/motorized/powerview-motorization/
manuals.

OPERATION
18
Resetting the Shade (If Necessary)
Calibration Reset
The calibration reset is used to recalibrate the shade’s travel limits.
1. Press and hold the programming button for approximately 6 seconds. The shade will move
slightly. Release the programming button (the light flashes red).
2. The shade will raise to its fully open position to re-establish the upper travel limit, then
lower to the fully closed position to re-establish the lower travel limit. The shade will
move slightly twice (up, then down) to indicate that the travel limits were recalibrated.
Resetting Shade Programming
This reset erases all shade programming from memory, including group assignments,
preventing any input device from operating the shade. Its primary use is during installation to
correct group and network assignments. This reset does not affect travel limits.
1. Press and hold the programming button for 12 seconds. The shade will move slightly after
6 seconds, then again after 12 seconds. Release the button.
2. Refer to “Joining a Shade to a Group” on page 16 to program the shade to a group.
Troubleshooting
If your shade is not operating correctly:
■ First review the guide that came with your control device.
■ Refer to the following troubleshooting procedures for specific solutions for your shade.
If questions remain, please contact Hunter Douglas Consumer Support at 1-888-501-8364.
Problem
The shade will not fit into the installation brackets.
Solution Check that the installation brackets are level and aligned. Adjust and/or shim
to level, if necessary.
Check that the headrail is completely inserted into the installation brackets.
See “STEP 3: Install the Shade” on page 9.
Problem
The shade is hard to raise or lower, or will not raise or lower.
Solution Shades cannot be forced into tight inside mount window openings. If an inside
mount, make sure there is clearance between the ends of the shade and the
window casement.
Check that the installation brackets are level. Shim to level, if necessary.