HunterDouglas Sonnette User manual

Installation • Operation • Care
Sonnette
®
Cellular Roller Shades
PowerView
®
Gen 3 Automation

CONTENTS
© 2022 Hunter Douglas. All rights reserved. All trademarks used herein are the property of Hunter Douglas or
their respective owners.
Questions?
Call Hunter Douglas Consumer Support at [phone].
GETTING STARTED...................................................................................... 1
Product View....................................................................................................1
Tools and Fasteners Needed ...........................................................................2
INSTALLATION ............................................................................................. 3
Installation Overview.......................................................................................3
Step 1: Mount the Installation Brackets .........................................................3
Mount the Installation Brackets — Inside Mount..........................................4
Mount the Installation Brackets — Outside Mount .......................................5
STEP 2: Attach Rechargeable Battery Mount to Headrail (If Applicable)......8
STEP 3: Install the Shade ...............................................................................9
STEP 4: Connect the Power Source..............................................................10
Testing the Shade..........................................................................................16
OPERATION................................................................................................. 17
Operating the PowerView®App and Gen 3 Remote .....................................17
Resetting the Shade (If Necessary)...............................................................18
TROUBLESHOOTING ................................................................................. 19
CARE............................................................................................................. 27
Removing the Shade (If Necessary) ..............................................................27
Cleaning Procedures......................................................................................27
DECLARATIONS.......................................................................................... 29
CHILD SAFETY............................................................................................ 30
WARRANTY ................................................................................................ 31

GETTING STARTED
1
Product View
Installation
Brackets
End
Cap
Bottom Rail
Bottom Rail
End Cap
Headrail
18V Battery
Wand
Not Shown:
Rechargeable Battery Wand, Satellite Battery Pack,
C-Size Satellite Battery Wand, 18V DC Power Supply,
and XL Installation Brackets
Control
Button

2
GETTING STARTED
Thank you for purchasing Hunter Douglas Sonnette®Cellular Roller Shades with PowerView®
Gen 3 Automation. With proper installation, operation, and care, your new shades will provide
years of beauty and performance.
Please thoroughly review this instruction booklet and the enclosed packing list before
beginning the installation.
Tools and Fasteners Needed
■
1
⁄ 4 " Hex, Flat blade, and Phillips screwdrivers
■ Level (laser level is recommended)
■ Measuring tape and pencil
■ Pliers
■ Power drill,
3
⁄ 32 " drill bit, and
1
⁄ 4 " hex driver
■ Scissors (heavy-duty)
In addition, you will need fasteners designed to work with your specific mounting surface(s).
■ #6 Hex Head Screws (Provided). Two 1
1
⁄ 2 " screws are provided per installation bracket.
■ Longer #6 Hex Head Screws (Not Provided). If using spacer blocks, use #6 screws
long enough for a secure attachment.
■ Speed Nuts and Screws (Provided). Extension brackets come with screws and
speed nuts.
■ Rechargeable Battery Wand Spacer Block Kit (Provided with headrail-mounted
rechargeable battery wand option for inside and outside mounts). Spacer block kit
includes two #8 2
1
⁄ 2 " screws and two ½" spacer blocks (pictured) or two
1
⁄ 4 " spacer blocks.
■ Drywall Anchors (Not Provided). Use drywall anchors when mounting into drywall.
Speed Nut
and Screw
(Two Provided with
Each Extension Bracket)
#6 x 1
1
⁄ 2 "
Hex Head Screw
(Provided)
Longer #6 Hex Head Screw
for Use with Spacer Blocks
(Not Provided)
Rechargeable Battery W
and
Spacer Block Kit
(Provided with Rechargeable
Battery Wand)
1
∕ 2 "
1
∕ 2 "

INSTALLATION
3
Installation Overview
To install your shade, you will need to perform the following four steps:
STEP 1: Mount the Installation Brackets
STEP 2: Attach the Rechargeable Battery Mount to the Headrail, If Applicable
STEP 3: Install the Shade
STEP 4: Connect the Power Source
Step 1: Mount the Installation Brackets
■ Your order will include the correct number of installation
brackets for your shade width, as shown in the table.
NOTE: Shades with a headrail-mounted rechargeable
battery wand utilize XL brackets.
NOTE: Non-kickback shades 84" in width or length will utilize XL brackets. Kickback
shades that exceed 84" in width or 78" in height will use XL brackets. These larger shades
will require spacer blocks and XL brackets if using rechargeable batteries.
➤ Shade orders may also include spacer blocks or extension brackets, if they were
specified for added clearance.
Mounting Types and Window Terminology
If the installation brackets are mounted correctly, the rest of the installation process follows
easily. To prepare for this important first step, review the mounting types and basic window
terminology illustrated below.
■ Refer to the appropriate page below based on your order:
➤ Inside Mount — page 4
➤ Outside Mount — page 5
Shade Width Brackets
15" – 36" 2
36
1
⁄ 8 " – 79" 3
79
1
⁄ 8 " – 96" 4
Outside Mount
Shades mounts
outside window
opening.
Inside Mount
Shades fits within
window opening.
Collectively, the sill and
jambs are called the
“window casement.”
Molding
Head Jamb
Sill
Jamb Jamb
Installation Brackets For Added Clearance
Extension
Bracket
1
∕ 4 " or
1
∕ 2 "
Spacer Blocks
XL Bracket

INSTALLATION
4
Mount the Installation Brackets — Inside Mount
Prepare the Installation Brackets
■ Use pliers or heavy duty scissors to remove the top
tabs on the installation brackets.
NOTE: Save these tabs once removed. They may be
used as shims, if necessary.
Mount the Installation Brackets
■ Mark 2" to 3" from each jamb for bracket location.
➤ If more than two installation brackets came with your order, space additional bracket(s)
evenly between the two end brackets and mark their location. Allow a minimum
of 18" between the brackets on the motor end for the rechargeable battery
wand. Mount into wood whenever possible.
NOTE: Before the headrail is installed, the bracket levers need to be fully to the left, and
once the headrail is properly in place, levers automatically click to the right.
■ Center the brackets on your marks and mark the location of the screw holes.
➤ The depth required for fully recessed mounting will vary depending on the shade size
and power option. Refer to the chart below for depth.
■ Use a level to check that the
mounting surface is level. Shim
the brackets, if necessary (use the
top tab that was removed from the
brackets.)
■ Drill the screw holes using a
3
⁄ 32 " drill bit.
CAUTION: Use drywall anchors when mounting into drywall.
Tab
Remove Tab
Back Cover Bracket
Bracket Lever
Space Evenly Space Evenly
2" to 3" 2" to 3"
Jamb Jamb
Top View
Minimum Mounting Depths Battery Wand
Headrail-Mounted
Rechargeable
Battery Wand
Standard Shades 1" 1
1
⁄ 4 "
Oversized Shades 1" 1
1
⁄ 2 "
Fully Recessed Standard Shades 3
3
⁄ 16 " 4"
Fully Recessed Oversized Shades 3
3
⁄ 4 " 4
1
⁄ 4 "
Recessed
Depth
Nearest
Obstruction
Head Jamb

INSTALLATION
5
■ Attach the installation brackets using the screws provided.
IMPORTANT: Do not overtighten the screws. Check to
ensure the bracket lever can be moved easily side to side. If
not, loosen the screws in one-eighth turn increments until the
lever can be moved easily.
IMPORTANT: The front edges of the installation brackets
must be level and aligned to eachother.
Proceed to “STEP 2: Attach Rechargeable Battery Mount to Headrail (If
Applicable)” on page 8.
Mount the Installation Brackets — Outside Mount
Prepare the Installation Brackets
■ Use pliers or heavy duty scissors to remove the top
tabs on the installation brackets.
NOTE: Save these tabs once removed. They may be
used as shims, if necessary.
Mount the Installation Brackets
■ Center the headrail over the window opening at the desired height. Use a pencil to lightly
mark the mounting surface at each end of the headrail.
➤ Alternatively, measure the width of the headrail and use that width to mark the
headrail end points over the window opening.
■ Mark 2" to 3" from each end of theheadrail.
➤ If more than two installation brackets came with your order, space additional bracket(s)
evenly between the two end brackets and mark their location. Allow a minimum
of 18" between the brackets on the motor end for the rechargeable battery
wand. Mount into wood whenever possible.
NOTE: Before the headrail is installed, the bracket levers need to be fully to the left, and
once the headrail is properly in place, levers automatically click to the right.
■ Center the installation brackets or extension brackets on your marks and mark where to
drill the screw holes.
Tab
Remove Tab
Back Cover Bracket
Bracket Lever
Window Opening
Space Evenly Space Evenly
2" to 3" 2" to 3"
Headrail End Mark Headrail End Mark

INSTALLATION
6
➤ A minimum 1
1
⁄ 8 " flat vertical surface isrequired for the installation brackets. Extension
brackets require 1
1
⁄ 4 ".
➤ The top of the installation brackets or extension brackets should be at the desired
height. The brackets should be level and aligned to each other.
CAUTION: The rear of the brackets must be flush against a flat mounting surface. Do not
mount brackets on curved molding.
■ Drill the screw holes using a
3
⁄ 32 " drill bit.
CAUTION: Use drywall anchors
when mounting into drywall.
■ Attach the installation or extension
brackets using the screws provided.
IMPORTANT: The top of the
installation brackets or extension
brackets must be level with their
front edges aligned.
IMPORTANT: The minimum spacer blocks required for a headrail-mounted rechargeable
battery wand will vary depending on the shade size. Refer to the chart below for spacer
block quantity.
1
1
∕ 8 "Extension
Bracket
1
1
∕ 4 "
Rechargeable
Battery Wand
1
∕ 2 "
1
∕ 4 "
Headrail-Mounted Rechargeable
Battery Wand
Spacer Block
Quantity
Spacer Block
Size
Standard Shades 1
1
⁄ 4 "
XL Oversized Shades 1
1
⁄ 2 "

INSTALLATION
7
■ If using spacer blocks, attach the spacer block(s) and
installation bracket to a flat vertical mounting
surface with #6screws long enough for a
secure installation.
NOTE: The spacer blocks for the rechargeable
battery wand come with #8 screws.
➤ The top of the spacer blocks should be at the
desired shade height.
IMPORTANT: Do not add more than 1
1
⁄ 2 " of
clearance using spacer blocks.
IMPORTANT: The tops of the installation brackets must be level with the front
edges aligned.
CAUTION: Use drywall anchors when mounting into drywall.
■ If using extension brackets, attach an installation bracket to
the underside of each extension bracket using the speed nuts
and screws provided.
If you have a headrail-mounted rechargeable battery wand,
proceed to “STEP 2: Attach Rechargeable Battery Mount to Headrail (If
Applicable)” on page 8,
Otherwise proceed to “STEP 3: Install the Shade” on page 9.
1
1
∕
2
"
Maximum
Spacer
Blocks
Longer
Screw
Speed Nuts
Screws

INSTALLATION
8
STEP 2: Attach Rechargeable Battery Mount to Headrail (If
Applicable)
Install the Rechargeable Battery Clips
■ Insert the rechargeable battery clips into the back channel of the headrail.
IMPORTANT: Position the clips so that the rechargeable battery wand will be between
installation brackets.
Mount the Rechargeable Battery Mount into the Clips
■ From the back of the shade headrail, connect
the power cable from the motor side into the
socket on the rechargeable
battery mount.
■ Align the slots in the
battery mount with the
battery wand clips.
■ Push the battery mount
onto the battery wand clips
until it snaps into place.
Check to make sure the
battery mount is secure.
CAUTION: Be sure the cable does not become pinched by the battery wand clips during
installation. Damage or overheating of components could result.
NOTE: Do not install the rechargeable battery wand into the battery mount before
installing the shade. See “STEP 4: Connect the Power Source — Headrail-Mounted
Rechargeable Battery Wand” on page 10 for instructions on inserting the battery wand
into the battery mount.
Proceed to “STEP 3: Install the Shade” on page 9.
Front of
Headrail
Rechargeable
Battery Clip
Socket
Extension
Cable
Rechargeable
Battery
Mount