HunterDouglas Duette User manual

Installation
•
Operation
•
Care
Duette
®
and Applause
®
HoneycombShades
SkyLift
™
PowerView
®
Gen 3 Automation

CONTENTS
Questions?
Call Hunter Douglas Consumer Support at [phone].
© 2022 Hunter Douglas. All rights reserved. All trademarks used herein are the property of Hunter Douglas or
their respective owners.
GETTING STARTED.................................................................1
Product View............................................................................1
Tools Needed ...........................................................................2
ASSEMBLY...............................................................................3
Arrange the Shade Components for Assembly .......................3
Insert the Top Tension Plates in Place.....................................5
Attach the Side Rails to the Top and Bottom Rails .................6
Insert the Bottom Tension Plates in Place...............................9
Install the Bottom Rail Cover...................................................9
Adjust the Tension ...................................................................10
Connect the Power Source ......................................................11
18V DC Power Supply.............................................................. 13
Test the Shade .........................................................................14
INSTALLATION ........................................................................15
Install the Shade — Inside Mount..........................................15
Install the Shade — Outside Mount.......................................17
Finish Mounting the Power Supply..........................................19
18V DC Power Supply.............................................................. 21
OPERATION..............................................................................22
Operating the PowerView®App and Gen 3 Remote ...............22
Resetting the Shade (If Necessary) ........................................23
TROUBLESHOOTING ..............................................................24
CARE..........................................................................................29
Removing the Shade (If Necessary) ........................................29
Cleaning Procedures................................................................29
CHILD SAFETY.........................................................................31
DECLARATIONS.......................................................................32
WARRANTY .............................................................................33

GETTING STARTED
1
Product View
Top Rail
Bottom Rail
Inside Mount
Installation
Bracket
Side
Rail
(Left)
Moving
Rail
Control
Button
Bottom
Corner
Bracket
Satellite Battery Pack
Battery Wand
(For Shades Narrower than 38")
Battery Wand
Cover
Battery Power Cable
Battery Power Cable
Battery Wand
Holder
Spacer
Blocks
Battery Wand
(For 38" and Wider Shades)
18V DC Power
Supply (Optional)
Moving
Rail
End Cap
Top
Corner
Bracket
Tension
Cable
Bottom Tension
Plate and Screw
Outside
Mount
Installation
Bracket
Tension Screw
and
Top Tension
Plate
Corner Cover
Side
Rail
(Right)
Tension Cable
Bracket
Motor
Assembly
R
Battery Power Cable
L
R
Rechargeable Battery W
and —
Satellite Mount Only

2
GETTING STARTED
Thank you for purchasing Hunter Douglas Duette®or Applause®SkyLift™Honeycomb Shades.
With proper installation, operation, and care, your new shades will provide years of beauty
and performance.
Please thoroughly review this instruction booklet and the enclosed packing list before
beginning the installation.
Mounting Types
CAUTION: This shade cannot be installed as a “side stack” shade, operating from side-to-
side within the window. Also, it cannot be installed as a “top-down” shade, where the fabric
stack is at the bottom of the window.
Tools Needed
■
5
⁄ 64 " Allen wrench (provided)
■ Level (laser level is recommended)
■ Measuring tape and pencil
■ Needle-nose pliers
■ Phillips screwdriver (magnetized screwdriver is recommended)
■ Power drill,
3
⁄ 32 " drill bit, and
1
⁄ 4 " hex driver
■ Sharp scissors
■ Tape
Inside Mount
Shade fits within
window opening.
Outside Mount
Shade mounts outside
window opening.

ASSEMBLY
3
Arrange the Shade Components for Assembly
■ Unwrap the shade components.
➤ Clear a large, clean space on the floor and position the components for assembly.
➤ Remove the bubble wrap from the shade.
■ Orient the top rail with the fabric colored side facing up and the bottom rail with the
control button facing up. Arrange the side rails with the “L” sticker on the left and the “R”
sticker on the right. Orient the side rails so that the top corner brackets are at the top and
the bottom corner brackets are at the bottom.
■ Slide the moving rail end caps close to the top corner brackets.
“L” “R”
Top Corner Bracket Moving Rail End Cap
- Left
Moving Rail End Cap
- Right
Bottom Corner Bracket
Gray White

ASSEMBLY
4
■ Inside Mount shades only: Light gap seals
should be inserted into the front channel of all
four rails. Make sure they are inserted in the
correct orientation, as shown.
■ Inside Mount shades only: If the angle of the
installed shade will be 45° or steeper, slide two
spacer blocks into the rear channel on the underside
of the bottomrail. The spacer blocks prevent the light
gap seal from over-compressing and ensure even
positioning of the shade in the casement.
➤ Position the spacer blocks approximately one-
fourth the shade widthfrom each end of the
bottom rail.
➤ The plastic spacer blocks have tabs of
1
⁄ 2 ",
3
⁄ 8 ",
and
1
⁄ 4 ". If necessary, break off the outer tabs to
adjust the spacer block to the appropriate size, so
the shade fits evenly into thecasement.
NOTE: The spacer blocks are packaged with the
corner covers.
Back
of
Shade
Front of Shade
Light Gap
Seal

ASSEMBLY
5
Insert the Top Tension Plates in Place
IMPORTANT: Make sure the bottom rail and the bottom corner bracket with the “R” sticker
are placed on the right side before beginning the assembly.
■ Position the left side rail close to the top rail.
■ Orient and insert the top left tension plate in the slot in the top corner bracket on the left
side rail.
TIP: Tilt the screwhead up to insert the top tension plate first, then insert the screwhead
in place.
■ Place a strip of tape over the screwhead to
keep the screw in place.
■ Repeat the above steps on the right side.
■ If there are more than two tension cables: Make sure all the top tension screw(s) and
the top tension plate(s) are in place.

ASSEMBLY
6
Attach the Left Side Rail to the Bottom Rail
■ Insert the bottom left corner bracket into the
bottom rail.
■ Align the left end of the shaft in the bottom rail with
the drive gear shaft.
■ Slide the leveling socket onto the shaft and tighten
the locking collar using the provided
5
⁄ 64 " Allen wrench.
Attach the Side Rails to the Top and Bottom Rails
Attach the Left Side Rail to the Top Rail
■ Insert the top left corner bracket into the top rail and
the moving rail end cap into the moving rail, while
keeping the fabric stacked.
IMPORTANT: Make sure both prongs of the moving
rail end cap are in the bottom channel of the
moving rail.
CAUTION: Be careful not to entangle the cable with
any of the shade components.
■ Stack the fabric evenly near the top rail.
Leveling Sockets
Locking Collar

ASSEMBLY
7
Attach the Right Side Rail to the Top Rail
■ Insert the top right corner bracket into the top rail and
the moving rail end cap into the moving rail, while
keeping the fabric stacked.
IMPORTANT: Make sure both prongs of the moving
rail end cap are in the bottom channel of the
moving rail.
CAUTION: Be careful not to entangle the cable with
any of the shade components.
■ Stack the fabric evenly near the top rail.
Attach the Right Side Rail to the Bottom Rail
■ Insert the bottom right corner bracket into the
bottom rail.
■ Align the right end of shaft in the bottom rail with the
drive gear shaft.
■ Slide the leveling socket onto the shaft and tighten
the locking collar using the provided
5
⁄ 64 " Allen wrench.
Leveling Sockets
Locking Collar

ASSEMBLY
8
Secure the Side Rails to the Top Rail
■ Hook one end of the bead chain between the third
and fourth bead from the end in the slot in the top
left corner bracket.
■ Pull the bead chain taut and secure the other end
of the bead chain in the slot in the top right
corner bracket.
IMPORTANT: Make sure the bead chain is taut in
order to hold the side rails together.
■ Cut the excess bead chain, leaving 3 to 4 extra beads
past the slot.
Secure the Side Rails to the Bottom Rail
■ Hook one end of bead chain between the third and
fourth bead from the end in the slot in the bottom left
corner bracket.
■ Pull the bead chain taut and secure the other end
of bead chain in the slot in the bottom right
corner bracket.
IMPORTANT: Make sure the bead chain is under
the tension cable brackets and taut in order to hold
the side rails together.

ASSEMBLY
9
Insert the Bottom Tension Plates in Place
■ Place the bottom rail tension plate under the tension
cable bracket in the bottom rail on the left side.
➤ If you moved the tension cable bracket out of
the way, move it back against the bottom
corner bracket.
➤ If the tension plate does not reach the tension
cable bracket, check that the cable is not tangled
with the top corner bracket.
IMPORTANT: Make sure the tension cable is in
the slot.
■ Locate the bottom tension plate screws in the
package, place the screw in the screw hole in the
left bottom tension plate and tighten it to keep the
tension plate in place.
■ Repeat the above steps on the right side.
■ If there are more than two tension cables:
Repeat the above steps for each tension plate.
Install the Bottom Rail Cover
■ Center the bottom rail cover on the bottomrail.
■ Angle the cover into the back groove thendown.
■ Press the front of the cover into the front groove.
Tension
Plate
Tension Cable
Bracket
Tension
Plate
Tension Cable
Bracket

ASSEMBLY
10
■ Make sure all the tension cables are in the center of
the holes in the rail cover.
➤ Move the tension cable bracket(s) if necessary.
IMPORTANT: Be sure the cover is centered on the
bottom rail.
■ To remove the bottom rail cover: Place your finger
under one edge of the cover and pull it up while
spreading the bottom rail with your other hand. Once
you get an edge started, continue pulling the cover up
and out of the slot.
Adjust the Tension
■ Remove the tape and tighten all the top tension
screws in the top rail until the tension plates line up
with the mark.

ASSEMBLY
11
Connect the Power Source
NOTE: When power is connected to the motor, a blue LED below the control button will flash
to indicate the shade is ready for operation.
■ Refer to the appropriate page based on your order.
➤ For battery wand (for 38" and wider shades), see below.
➤ For a satellite battery pack (for shades narrower than 38"), page 12
➤ For a satellite-mounted rechargeable battery wand, see page 20.
➤ For an optional 18V DC Power Supply, see page 13.
Battery Wand (If Applicable)
Install the Batteries into the Battery Wand
■ Squeeze the cap latch to release and remove
thecap.
■ Install AA Energizer®Ultimate Lithium batteries
according to the instructions on the battery
wand label.
■ Replace the cap.
➤ Align the tab with the end of the wand.
➤ Press the cap on until it latches.
Mount the Battery Wand into theBatteryWandHolder
■ Remove the bottom rail cover.
■ Align the battery wand with the socket toward
the motor.
■ Push the battery wand straight down into the
battery wand holder in the bottom rail.
CAUTION: Be sure the cable does not become
pinched by the battery wand holder during
installation. Damage or overheating of components could result.
Plug the Power Cable into the Battery Wand
■ Connect the power cable into the socket on the battery wand.
➤ Make sure the cable is not wrapped around the shaft.
■ Reinstall the bottom railcover.
Proceed to "Test the Shade" on page 14.
Tab Slot
Cap
Latch
Battery
Wand
Squeeze
Battery Wand
Holder
Battery Wand

ASSEMBLY
12
Satellite Battery Pack (If Applicable)
Install the Batteries into the Battery Wand
■ Squeeze the cap latch to release and remove
thecap.
■ Install AA Energizer®Ultimate Lithium batteries
according to the instructions on the battery
wand label.
■ Replace the cap.
➤ Align the tab with the end of the wand.
➤ Press the cap on until it latches.
Mount the Satellite Battery Pack Behind the Bottom Rail
■ Remove the bottom rail cover.
■ Attach the wall mount bracket to the back side of the
bottom rail using the pre-drilled holes.
➤ Remove the screws attached to the back side of
the bottom rail.
➤ Attach the wall mount bracket using those screws.
NOTE: With the satellite battery pack behind the shade, the minimum casement depth
for fully recessed mounting is 4
1
⁄ 2 ". If there is not enough clearance for the satellite
battery pack to be mounted on the back side of the bottom rail, it may be mounted on the
wall or ceiling in any orientation. See "Finish Mounting the Power Supply" on page 19.
■ Route the power cable from the shade through
the bottom left corner bracket and plug
into the socket in the battery wand or the
extension cable.
➤ If using an extension cable, plug the other
end of the extension cable into the socket
in the battery wand.
■ Reinstall the bottom railcover.
Proceed to "Test the Shade" on page 14.
Tab Slot
Cap
Latch
Battery
Wand
Squeeze
Wall Mount Bracket
Back of
Bottom Rai
l

ASSEMBLY
13
Satellite-Mounted Rechargeable Battery Wand (If Applicable)
■ Route the power cable from the shade through
the bottom left corner bracket and plug into
the socket in the rechargeable battery wand
or the extension cable.
➤ If using an extension cable, plug the other
end of the extension cable into the socket
in the rechargeable battery wand.
■ Reinstall the bottom rail cover.
Proceed to "Test the Shade" on page 14.
18V DC Power Supply
NOTE: When power is connected to the motor, a blue LED
inside the control button housing will flash to
indicate the shade is ready for operation.
■ Plug the power cable from the shade motor
into the extension cable.
■ Plug the other end of the extension cable
into the 18V DC power supply.
■ Plug the 18V DC power supply into a power
source.
Proceed to "Test the Shade" on page 14.
Power cable
from shade moto
r
Extension
cable
18V DC
Power
Supply

ASSEMBLY
14
Test the Shade
Prior to installing the shade in the window, test its operation using the control button and the
PowerView®Gen 3 remote.
■ Press the control button to alternately lower, stop, and raise the shade.
➤ If the shade does not operate correctly, see “Troubleshooting” on page 24.
■ Follow the instructions “Operating the PowerView® App and Gen 3 Remote” on page
22 and set up a remote. Test the shade operation to verify that the side rails are
assembled correctly.
➤ Press and release ▲OPEN to make sure the shade moves up.
➤ Press and release ▼CLOSE to make sure the shade moves down.
IMPORTANT: If the shade moves opposite of the command, disassemble the shade and
switch out the side rails.
■ If you used the wall or ceiling mounted satellite battery pack, rechargeable battery
wand, or the 18V DC Power Supply to test the shade, disconnect the power cable or the
extension cable from the power supply until you complete the installation.
■ The control button can also be used in combination with the PowerView App for control
of advanced shade functions and home access. Open the App, then press and hold the
control button to see a list of available functions. See “Using the PowerView Gen 3
Remote” for more information.
Adjust the Shade (If Necessary)
■ Raise the moving rail approximately 12" above the bottom rail and check the level of the
moving rail.
➤ Measure the distance from the bottom rail to the moving rail on the left and right
sides. If the distances are not equal, you must adjust the rail to level it.
■ Adjust one side of the moving rail if necessary.
➤ Remove the bottom rail cover.
➤ Loosen a locking collar on one side and slide the
leveling socket off the shaft.
➤ Adjust the moving rail on the side where the
leveling socket is off the drive shaft.
➤ After the moving rail is level, slide the leveling
socket onto the drive gear shaft and tighten the
locking collar.
➤ Operate the shade to verify that the shade is
level. Repeat the above steps, if necessary.
➤ Reinstall the bottom railcover.

INSTALLATION
15
Install the Shade — Inside Mount
Your order will include four installation brackets per shade and two mounting
screws per installation bracket, plus four extra screws.
Trim the Light Gap Seals
■ Trim the excess light gap seal at all
four corners with sharp scissors.
Mount the Installation Brackets
■ Starting with the bottom right
corner of the skylight opening, hold
the provided Honeycomb SkyLift™
Inside Mount Bracket Template
with the arrow toward the glass.
■ Line up the front edge of the jamb
with the dotted line located at the
2
1
⁄ 2 " mark on the template.
IMPORTANT: If you are installing
a satellite battery pack behind the
bottom rail, line up the
front edge of the jamb with the
dotted line located
at the 4
1
⁄ 2 " mark.
■ Mark the screw holes.
■ Use the same side of the
template for the top left corner
of the skylight opening.
■ Flip the template and use the
backside for the top right and
the bottom left corners.
■ After marking all four corners,
drill the screw holes using a
3
⁄ 32 " drill bit.
■ Attach the installation brackets
using the screws provided.
Installation
Bracket
Installation
Brackets
Sill
Jamb

INSTALLATION
16
Mount the Shade
■ Slip the upper portion of the
shade into the window frame.
Make sure the installation
brackets fit into the notches on
the plastic hooks (inset).
■ Slip a screwdriver behind the
shade and push back the
brackets to install the lower end
of the shade.
■ Additional holes are punched in the side rails 8" from
each corner. You may attach the side rails to the window
frame using the provided extra screws.
IMPORTANT: Do not overtighten these screws. Doing so
can cause the side rails to bow in and prevent the shade
from operating correctly.
NOTE: Additional screws can be added to secure the
larger shades. If you choose to use more screws, drill
installation holes on the screw indicator grooves in the
side rails.
Attach the Corner Covers
■ Remove the adhesive backing from the corner covers.
■ Press a cover onto each shade corner, extending them to
the window frame to cover the light gap.
If you have the wall or ceiling mounted satellite battery pack,
rechargeable battery wand, or the 18V DC Power Supply, proceed to
“Finish Mounting the Power Supply” on page 19. Otherwise proceed to
“Operating the PowerView® App and Gen 3 Remote” on page 22.
Screw Indicator
Grooves
Corner
Cover

INSTALLATION
17
Install the Shade — Outside Mount
Your order will include four installation brackets (two for each side rail) as
well as one
3
⁄ 8 " screw and two 1
1
⁄ 2 " screws per installation bracket.
IMPORTANT: You may need another person to assist you with
this installation.
Attach the Installation Brackets to the Shade
■ Attach the installation brackets to the shade through pre-drilled holes on the side rails
using the
3
⁄ 8 " screws provided.

INSTALLATION
18
Mount the Shade
■ Place the shade over the window opening at the desired location.
■ Mark the screw holes and drill them using a
3
⁄ 32 " drill bit.
CAUTION: Use drywall anchors when mounting into drywall.
■ Attach the installation brackets to the mounting surface using the 1
1
⁄ 2 " screws provided.
If you have the wall or ceiling mounted satellite battery pack,
rechargeable battery wand, or the 18V DC Power Supply, proceed to
“Finish Mounting the Power Supply” on page 19, otherwise proceed to
“Operating the PowerView® App and Gen 3 Remote” on page 22.