HunterDouglas Silhouette Duolite UltraGlide User manual

PowerView®Gen 3
Automation
SoftTouch®
Po
Po
w
e
A
UltraGlide
®
Silhouette
®
Duolite
®
Window Shadings
UltraGlide, SoftTouch, and PowerView Gen 3
Automation Operating Systems
Installation • Operation • Care

CONTENTS
Questions?
Call Hunter Douglas Consumer Support at [phone].
© 2022 Hunter Douglas. All rights reserved. All trademarks used herein are the property of Hunter Douglas or
their respective owners.
GETTING STARTED..............................................................................................1
Product Views.......................................................................................................... 1
Tools and Fasteners Needed ................................................................................... 2
INSTALLATION .....................................................................................................3
Installation Overview............................................................................................... 3
STEP 1: Mount the Installation Brackets................................................................ 3
Importance of Limit Stops on Silhouette Window Shadings.................................. 3
Mount the Installation Brackets — Inside Mount.................................................. 4
Mount the Installation Brackets — Outside Mount ............................................... 7
Additional Clearance with Spacer Blocks ............................................................... 8
STEP 2: PowerView®Gen 3 and SoftTouch®Only: Install the Battery Wand ........ 9
STEP 3: Install the Shading...................................................................................11
STEP 4: PowerView®Gen 3 and SoftTouch®Only: Connect the Power Source ... 12
SoftTouch®Only — Unpack the Wand and Attach to Activation Arm ................. 17
Final Adjustment.................................................................................................... 17
PowerView®Gen 3 Only – Testing the Shading.................................................... 19
OPERATION.........................................................................................................20
Operate the Shading.............................................................................................. 20
UltraGlide®Shadings............................................................................................. 21
SoftTouch®Motorization........................................................................................ 22
Operating the PowerView®App and Gen 3 Remote ............................................. 24
Resetting the Shading (If Necessary).................................................................... 25
TROUBLESHOOTING .........................................................................................26
CARE.....................................................................................................................37
Removing the Shading........................................................................................... 37
Cleaning Procedures.............................................................................................. 37
CHILD SAFETY....................................................................................................39
POWERVIEW DECLARATIONS ........................................................................40
WARRANTY ........................................................................................................41

GETTING STARTED
1
Product Views
Optional Dust Cover
(For Outside Mount)
Optional Back Cover
(For Inside Mount)
Installation Brackets
Limit Stops
Wand
UltraGlide®
Headrail
Roller Shade
Bottom Rail
Rear
Roller Shade
Front Shading
Shading
Bottom Rail
Control
Butto
n
Battery Wand
PowerView® Gen 3
Automation
Battery Wand
SoftTouch®
Motorization
Activation Arm
Wand

2
GETTING STARTED
Thank you for purchasing Hunter Douglas Silhouette®Window Shadings. With proper
installation, operation, and care, your new shadings will provide years of beauty
andperformance.
Please thoroughly review this instruction booklet before beginning the installation. If your
shading has a protective plastic cover on the fabric-covered headrail, keep the plastic in place
until the shading is installed.
IMPORTANT: An orange shipping clip is installed in the headrail for the UltraGlide®shading.
Please do not remove the clip until instructed to do so.
Tools and Fasteners Needed
■
1
⁄ 4 " hex and flat blade screwdrivers ■ Level (laser level is recommended)
■ Measuring tape and pencil ■ Pliers
■ Power drill,
3
⁄ 32 " drill bit,
and
1
⁄ 4 " hex driver
■ Scissors (heavy-duty)
In addition, you will need fasteners designed to work with your specific mounting surface(s).
■ #6 Hex Head Screws (Provided). Two 1
1
⁄ 2 " screws are provided per installation bracket.
■ Longer #6 Hex Head Screws (Not Provided). If using spacer blocks, use #6 screws
long enough for a secure attachment.
■ Speed Nuts and Screws (Provided). Extension brackets come with screws and speed nuts.
■ Rechargeable Battery Wand Spacer Block Kit (Provided with Rechargeable Battery
Wand Option). Two spacer blocks and two #8 2½" screws are in the kit.
■ Outside Mount Battery Wand Spacer Block Kit. Available separately in ½" and ¼".
■ Drywall Anchors (Not Provided). Use drywall anchors when mounting into drywall.
Speed Nut
and Screw
(Provided with Each
Extension Bracket)
#6 x 1½"
Hex Head Screw
(Provided)
Longer #6 Hex Head Screw
for Use with Spacer Blocks
(Not Provided)
Outside Mount
Battery Wand
Spacer Block Kit
(Available in both
½" and ¼")
Rechargeable Battery Wand
Spacer Block Kit
(Provided with Rechargeable
Battery Wand)
1
∕ 2 "
1
∕ 2 "

INSTALLATION
3
Installation Overview
To install your shading, you will need to perform the following four steps:
STEP 1: Mount the Installation Brackets
STEP 2: PowerView®Gen 3 and SoftTouch®Only: Mount the Battery Wand, If Applicable
STEP 3: Install the Shading
STEP 4: PowerView Gen 3 and SoftTouch Only: Connect the Power Source, If Applicable
STEP 1: Mount the Installation Brackets
■ The number of installation brackets required
varies with shading width, as shown in the table. Width Brackets Required
14" – 48" 2
48
1
⁄ 8 " – 84" 3
Installation
Bracket
Importance of Limit Stops on Silhouette Window Shadings
Limit stops serve as the upper travel limit for the bottom rail, preventing it from rotating
around the fabric roll. Limit stops are located 6" from the ends of the headrail or are
centered on shadings less than 36" wide.
When a shading is made, the limit stops are adjusted according to the size of the fabric
roll. Occasionally, this adjustment changes during shipping or installation. If this happens,
problems can be fixed by readjusting the limit stops. See page 32 in the Troubleshooting
section if shading operation is difficult or if the bottom rail rotates around the fabric roll.
Shown below are the four possible positions of limit stops for large to small fabric rolls.
Large Fabric Rol
lS
mall Fabric Roll

INSTALLATION
4
Mounting Types and Window Terminology
If the installation brackets are mounted correctly, the rest of the installation process follows
easily. To prepare for this important first step, review the mounting types and basic window
terminology illustrated below.
■ Refer to the appropriate page below based on your order:
➤ Inside Mount — Below
➤ Outside Mount — Page 7
Mount the Installation Brackets — Inside Mount
Prepare the Installation Brackets
NOTE: Back cover is not available with rechargeable
battery wand.
■ If using the optional back cover:
NOTE: If you have a battery wand, do not remove
the top tab on the back cover bracket. The top tab
ensures that there is clearance for the battery
wand.
➤ If you have a satellite battery pack or an 18V
DC Power Supply, remove the top tab on the
back cover bracket.
➤ Snap the back cover bracket into the metal
installation bracket.
■ If not using the optional back cover:
➤ If you have a battery wand, remove the bottom
tab from the back cover bracket.
➤ Snap the back cover bracket into the metal
installation bracket. This ensures adequate
space for the battery wand.
➤ If you have a satellite battery pack or an 18V
DC Power Supply, it is not necessary to use the
back cover bracket.
Outside Mount
Shading mounts
outside window
opening.
Inside Mount
Shading fits within
window opening.
Collectively, the sill and
jambs are called the
“window casement.”
Molding
Head Jamb
Sill
Jamb Jamb
Remove top tab if using a satellite
battery pack or an 18V DC Power Supply.
Back Cover Bracket
Remove bottom tab if using a
battery wand and no back cover.
Top Tab
Bottom Tab
Back Cover
Slots

INSTALLATION
5
Mount the Installation Brackets
■ Mark 2" from each jamb for bracket location.
➤ If more than two installation brackets came with your order, space additional bracket(s)
between the two end brackets and mark their location. Mount into wood whenever
possible.
➤ For PowerView®Gen 3 or SoftTouch®shadings with battery wand, allow a minimum of
18” between bracket centerlines for the battery wand/rechargeable battery wand.
NOTE: Before the headrail is installed, the bracket levers need to be fully to the left.
Once the headrail is properly in place, the levers automatically click to the right.
■ The depth required for mounting will vary depending on the power supply and mounting
type.
■ Center the installation brackets on your
marks and mark the location of the
screw holes.
➤ Allow sufficient rear clearance
when positioning the brackets.
NOTE: Rear clearance is the
distance between the back of the installation bracket and the glass or frame
➤ Add an extra
1
⁄ 4 " of rear clearance if the optional back cover is used.
IMPORTANT: The back cover is not available with the rechargeable battery wand.
2"
Motor
Side
2"
Space Evenly
Jamb Jamb
Space Evenly
18" Minimum for Battery Wand/
Rechargeable Battery Wand
Operating System Type
Minimum Mounting Depth Fully Recessed Depth
Without
Back Cover
With
Back Cover
Without
Back Cover
With
Back Cover
UltraGlide®1"1
1
⁄ 4 "3
13
⁄ 16 "4
1
⁄ 16 "
PowerView®Gen 3 and
SoftTouch®with Battery Wand 2" 2
1
⁄ 4 "4
9
⁄ 16 " 4
13
⁄ 16"
PowerView Gen 3 and SoftTouch
with Rechargeable Battery Wand 2
1
⁄ 4 " — 4
13
⁄ 16 "—
Rear
Clearance
Nearest
Obstruction
Jamb
Operating System and Power Supply Rear Clearance
UltraGlide ¼"
PowerView Gen 3 or SoftTouch with satellite battery ¼"
PowerView Gen 3 or SoftTouch with battery wand ¾"
PowerView Gen 3 or SoftTouch with rechargeable battery wand 1"

INSTALLATION
6
■ Use a level to check that the mounting surface is level. Shim (not provided) the brackets, if
necessary.
■ Use a
3
⁄ 32 " drill bit to drill holes for the mounting screws.
CAUTION: Use drywall anchors when mounting into drywall.
■ Attach the installation brackets using the screws provided.
NOTE: Do not overtighten the screws. Check to ensure
the lever can be moved easily side to side. If the lever is
not moving easily, loosen the screws in one-eighth turn
increments until it can be moved easily.
IMPORTANT: The front edges of the installation brackets
must be level and aligned to each other.
UltraGlide®Shading: Proceed to “STEP 3: Install the Shading” on page 11.
PowerView®Gen 3 and SoftTouch®Shadings: Proceed to
“STEP 2: PowerView®Gen 3 and SoftTouch®Only: Install the Battery
Wand” on page 9.
Lever

INSTALLATION
7
Mount the Installation Brackets — Outside Mount
■ Center the headrail over the window opening at the desired height. Use a pencil to lightly
mark each end of the headrail.
➤ Alternatively, measure the width of the headrail and use that width to mark the
headrail end points over the window opening.
■ Mark 2" from each of the headrail end marks for bracket location.
➤ If more than two installation brackets came with your order, space additional bracket(s)
between the two end brackets and mark their location. Mount into wood whenever
possible.
➤ For PowerView®Gen 3 Automation and SoftTouch®Motorization shadings with battery
wand, allow a minimum of 18" between bracket centerlines for the battery wand/
rechargeable battery wand.
■ Center the installation brackets on your marks and mark the location of the screw holes.
➤ A minimum 1" flat vertical height is required to mount the installation brackets.
➤ Position the top of the installation brackets at the desired
height of the shading. The brackets must be level and aligned.
CAUTION: The rear of the blocks/brackets must be flush
against a flat mounting surface. Do not mount brackets on curved
molding.
IMPORTANT: Additional clearance is required for PowerView
Gen 3 and SoftTouch shadings with a headrail-mounted battery wand
or rechargeable battery wand. See “Additional Clearance with Spacer
Blocks” on page 8.
■ Use a
3
⁄ 32 " drill bit to drill holes for the mounting screws.
CAUTION: Use drywall anchors when mounting into drywall.
■ If no additional clearance is required, attach the installation
brackets directly to the mounting surface using the screws
provided.
IMPORTANT: The front edges of the installation brackets
must be level and aligned to each other.
WARNING: Failure to properly align the brackets
could result in the headrail releasing from the
brackets.
Window Opening
2" 2"
Headrail End Mark Headrail End Mark

INSTALLATION
8
Additional Clearance with Spacer Blocks
NOTE: A minimum of
3
⁄ 4 " additional clearance is required for PowerView®Gen 3 and
SoftTouch®shadings with a battery wand. A minimum of 1"additional clearance is required
for PowerView Gen 3 and SoftTouch shadings with a rechargeable battery wand.
■ If using
1
⁄ 4 " or
1
⁄ 2 " spacer blocks, attach the spacer block(s) and installation bracket to a flat
vertical mounting surface with #6 screws for inside mount or #8 2½" screws for
rechargeable battery wand outside mount to ensure a secure installation.
IMPORTANT: The solid side of the spacer blocks must face toward the mounting surface.
Additional Clearance with Extension Brackets
■ If using extension brackets, attach each extension
bracket to the mounting surface using the screws
provided.
■ Attach an installation bracket to the underside of each
extension bracket using the provided screws and
speed nuts.
NOTE: The maximum amount of added clearance using
extension brackets is 3".
UltraGlide®Shading: Proceed to “STEP 3: Install the Shading” on page 11.
PowerView Gen 3 and SoftTouch Shadings: Proceed to
“STEP 2: PowerView®Gen 3 and SoftTouch®Only: Install the Battery
Wand” on page 9.
Spacer
Blocks
Longer
Screws
1
1
⁄ 2 " Maximum
Added Clearance
1
∕ 2 "
1
∕ 4 "
Battery Wand
1
∕ 2 "
1
∕ 2 "
Rechargeable
Battery Wand
Screw
Extension
Bracket
Speed Nut