HunterDouglas Silhouette Duolite UltraGlide User manual

PowerView®Gen 3
Automation
SoftTouch®
Po
Po
w
e
A
UltraGlide
®
Silhouette
®
Duolite
®
Window Shadings
UltraGlide, SoftTouch, and PowerView Gen 3
Automation Operating Systems
Installation • Operation • Care

CONTENTS
Questions?
Call Hunter Douglas Consumer Support at [phone].
© 2022 Hunter Douglas. All rights reserved. All trademarks used herein are the property of Hunter Douglas or
their respective owners.
GETTING STARTED..............................................................................................1
Product Views.......................................................................................................... 1
Tools and Fasteners Needed ................................................................................... 2
INSTALLATION .....................................................................................................3
Installation Overview............................................................................................... 3
STEP 1: Mount the Installation Brackets................................................................ 3
Importance of Limit Stops on Silhouette Window Shadings.................................. 3
Mount the Installation Brackets — Inside Mount.................................................. 4
Mount the Installation Brackets — Outside Mount ............................................... 7
Additional Clearance with Spacer Blocks ............................................................... 8
STEP 2: PowerView®Gen 3 and SoftTouch®Only: Install the Battery Wand ........ 9
STEP 3: Install the Shading...................................................................................11
STEP 4: PowerView®Gen 3 and SoftTouch®Only: Connect the Power Source ... 12
SoftTouch®Only — Unpack the Wand and Attach to Activation Arm ................. 17
Final Adjustment.................................................................................................... 17
PowerView®Gen 3 Only – Testing the Shading.................................................... 19
OPERATION.........................................................................................................20
Operate the Shading.............................................................................................. 20
UltraGlide®Shadings............................................................................................. 21
SoftTouch®Motorization........................................................................................ 22
Operating the PowerView®App and Gen 3 Remote ............................................. 24
Resetting the Shading (If Necessary).................................................................... 25
TROUBLESHOOTING .........................................................................................26
CARE.....................................................................................................................37
Removing the Shading........................................................................................... 37
Cleaning Procedures.............................................................................................. 37
CHILD SAFETY....................................................................................................39
POWERVIEW DECLARATIONS ........................................................................40
WARRANTY ........................................................................................................41

GETTING STARTED
1
Product Views
Optional Dust Cover
(For Outside Mount)
Optional Back Cover
(For Inside Mount)
Installation Brackets
Limit Stops
Wand
UltraGlide®
Headrail
Roller Shade
Bottom Rail
Rear
Roller Shade
Front Shading
Shading
Bottom Rail
Control
Butto
n
Battery Wand
PowerView® Gen 3
Automation
Battery Wand
SoftTouch®
Motorization
Activation Arm
Wand

2
GETTING STARTED
Thank you for purchasing Hunter Douglas Silhouette®Window Shadings. With proper
installation, operation, and care, your new shadings will provide years of beauty
andperformance.
Please thoroughly review this instruction booklet before beginning the installation. If your
shading has a protective plastic cover on the fabric-covered headrail, keep the plastic in place
until the shading is installed.
IMPORTANT: An orange shipping clip is installed in the headrail for the UltraGlide®shading.
Please do not remove the clip until instructed to do so.
Tools and Fasteners Needed
■
1
⁄ 4 " hex and flat blade screwdrivers ■ Level (laser level is recommended)
■ Measuring tape and pencil ■ Pliers
■ Power drill,
3
⁄ 32 " drill bit,
and
1
⁄ 4 " hex driver
■ Scissors (heavy-duty)
In addition, you will need fasteners designed to work with your specific mounting surface(s).
■ #6 Hex Head Screws (Provided). Two 1
1
⁄ 2 " screws are provided per installation bracket.
■ Longer #6 Hex Head Screws (Not Provided). If using spacer blocks, use #6 screws
long enough for a secure attachment.
■ Speed Nuts and Screws (Provided). Extension brackets come with screws and speed nuts.
■ Rechargeable Battery Wand Spacer Block Kit (Provided with Rechargeable Battery
Wand Option). Two spacer blocks and two #8 2½" screws are in the kit.
■ Outside Mount Battery Wand Spacer Block Kit. Available separately in ½" and ¼".
■ Drywall Anchors (Not Provided). Use drywall anchors when mounting into drywall.
Speed Nut
and Screw
(Provided with Each
Extension Bracket)
#6 x 1½"
Hex Head Screw
(Provided)
Longer #6 Hex Head Screw
for Use with Spacer Blocks
(Not Provided)
Outside Mount
Battery Wand
Spacer Block Kit
(Available in both
½" and ¼")
Rechargeable Battery Wand
Spacer Block Kit
(Provided with Rechargeable
Battery Wand)
1
∕ 2 "
1
∕ 2 "

INSTALLATION
3
Installation Overview
To install your shading, you will need to perform the following four steps:
STEP 1: Mount the Installation Brackets
STEP 2: PowerView®Gen 3 and SoftTouch®Only: Mount the Battery Wand, If Applicable
STEP 3: Install the Shading
STEP 4: PowerView Gen 3 and SoftTouch Only: Connect the Power Source, If Applicable
STEP 1: Mount the Installation Brackets
■ The number of installation brackets required
varies with shading width, as shown in the table. Width Brackets Required
14" – 48" 2
48
1
⁄ 8 " – 84" 3
Installation
Bracket
Importance of Limit Stops on Silhouette Window Shadings
Limit stops serve as the upper travel limit for the bottom rail, preventing it from rotating
around the fabric roll. Limit stops are located 6" from the ends of the headrail or are
centered on shadings less than 36" wide.
When a shading is made, the limit stops are adjusted according to the size of the fabric
roll. Occasionally, this adjustment changes during shipping or installation. If this happens,
problems can be fixed by readjusting the limit stops. See page 32 in the Troubleshooting
section if shading operation is difficult or if the bottom rail rotates around the fabric roll.
Shown below are the four possible positions of limit stops for large to small fabric rolls.
Large Fabric Rol
lS
mall Fabric Roll

INSTALLATION
4
Mounting Types and Window Terminology
If the installation brackets are mounted correctly, the rest of the installation process follows
easily. To prepare for this important first step, review the mounting types and basic window
terminology illustrated below.
■ Refer to the appropriate page below based on your order:
➤ Inside Mount — Below
➤ Outside Mount — Page 7
Mount the Installation Brackets — Inside Mount
Prepare the Installation Brackets
NOTE: Back cover is not available with rechargeable
battery wand.
■ If using the optional back cover:
NOTE: If you have a battery wand, do not remove
the top tab on the back cover bracket. The top tab
ensures that there is clearance for the battery
wand.
➤ If you have a satellite battery pack or an 18V
DC Power Supply, remove the top tab on the
back cover bracket.
➤ Snap the back cover bracket into the metal
installation bracket.
■ If not using the optional back cover:
➤ If you have a battery wand, remove the bottom
tab from the back cover bracket.
➤ Snap the back cover bracket into the metal
installation bracket. This ensures adequate
space for the battery wand.
➤ If you have a satellite battery pack or an 18V
DC Power Supply, it is not necessary to use the
back cover bracket.
Outside Mount
Shading mounts
outside window
opening.
Inside Mount
Shading fits within
window opening.
Collectively, the sill and
jambs are called the
“window casement.”
Molding
Head Jamb
Sill
Jamb Jamb
Remove top tab if using a satellite
battery pack or an 18V DC Power Supply.
Back Cover Bracket
Remove bottom tab if using a
battery wand and no back cover.
Top Tab
Bottom Tab
Back Cover
Slots

INSTALLATION
5
Mount the Installation Brackets
■ Mark 2" from each jamb for bracket location.
➤ If more than two installation brackets came with your order, space additional bracket(s)
between the two end brackets and mark their location. Mount into wood whenever
possible.
➤ For PowerView®Gen 3 or SoftTouch®shadings with battery wand, allow a minimum of
18” between bracket centerlines for the battery wand/rechargeable battery wand.
NOTE: Before the headrail is installed, the bracket levers need to be fully to the left.
Once the headrail is properly in place, the levers automatically click to the right.
■ The depth required for mounting will vary depending on the power supply and mounting
type.
■ Center the installation brackets on your
marks and mark the location of the
screw holes.
➤ Allow sufficient rear clearance
when positioning the brackets.
NOTE: Rear clearance is the
distance between the back of the installation bracket and the glass or frame
➤ Add an extra
1
⁄ 4 " of rear clearance if the optional back cover is used.
IMPORTANT: The back cover is not available with the rechargeable battery wand.
2"
Motor
Side
2"
Space Evenly
Jamb Jamb
Space Evenly
18" Minimum for Battery Wand/
Rechargeable Battery Wand
Operating System Type
Minimum Mounting Depth Fully Recessed Depth
Without
Back Cover
With
Back Cover
Without
Back Cover
With
Back Cover
UltraGlide®1"1
1
⁄ 4 "3
13
⁄ 16 "4
1
⁄ 16 "
PowerView®Gen 3 and
SoftTouch®with Battery Wand 2" 2
1
⁄ 4 "4
9
⁄ 16 " 4
13
⁄ 16"
PowerView Gen 3 and SoftTouch
with Rechargeable Battery Wand 2
1
⁄ 4 " — 4
13
⁄ 16 "—
Rear
Clearance
Nearest
Obstruction
Jamb
Operating System and Power Supply Rear Clearance
UltraGlide ¼"
PowerView Gen 3 or SoftTouch with satellite battery ¼"
PowerView Gen 3 or SoftTouch with battery wand ¾"
PowerView Gen 3 or SoftTouch with rechargeable battery wand 1"

INSTALLATION
6
■ Use a level to check that the mounting surface is level. Shim (not provided) the brackets, if
necessary.
■ Use a
3
⁄ 32 " drill bit to drill holes for the mounting screws.
CAUTION: Use drywall anchors when mounting into drywall.
■ Attach the installation brackets using the screws provided.
NOTE: Do not overtighten the screws. Check to ensure
the lever can be moved easily side to side. If the lever is
not moving easily, loosen the screws in one-eighth turn
increments until it can be moved easily.
IMPORTANT: The front edges of the installation brackets
must be level and aligned to each other.
UltraGlide®Shading: Proceed to “STEP 3: Install the Shading” on page 11.
PowerView®Gen 3 and SoftTouch®Shadings: Proceed to
“STEP 2: PowerView®Gen 3 and SoftTouch®Only: Install the Battery
Wand” on page 9.
Lever

INSTALLATION
7
Mount the Installation Brackets — Outside Mount
■ Center the headrail over the window opening at the desired height. Use a pencil to lightly
mark each end of the headrail.
➤ Alternatively, measure the width of the headrail and use that width to mark the
headrail end points over the window opening.
■ Mark 2" from each of the headrail end marks for bracket location.
➤ If more than two installation brackets came with your order, space additional bracket(s)
between the two end brackets and mark their location. Mount into wood whenever
possible.
➤ For PowerView®Gen 3 Automation and SoftTouch®Motorization shadings with battery
wand, allow a minimum of 18" between bracket centerlines for the battery wand/
rechargeable battery wand.
■ Center the installation brackets on your marks and mark the location of the screw holes.
➤ A minimum 1" flat vertical height is required to mount the installation brackets.
➤ Position the top of the installation brackets at the desired
height of the shading. The brackets must be level and aligned.
CAUTION: The rear of the blocks/brackets must be flush
against a flat mounting surface. Do not mount brackets on curved
molding.
IMPORTANT: Additional clearance is required for PowerView
Gen 3 and SoftTouch shadings with a headrail-mounted battery wand
or rechargeable battery wand. See “Additional Clearance with Spacer
Blocks” on page 8.
■ Use a
3
⁄ 32 " drill bit to drill holes for the mounting screws.
CAUTION: Use drywall anchors when mounting into drywall.
■ If no additional clearance is required, attach the installation
brackets directly to the mounting surface using the screws
provided.
IMPORTANT: The front edges of the installation brackets
must be level and aligned to each other.
WARNING: Failure to properly align the brackets
could result in the headrail releasing from the
brackets.
Window Opening
2" 2"
Headrail End Mark Headrail End Mark

INSTALLATION
8
Additional Clearance with Spacer Blocks
NOTE: A minimum of
3
⁄ 4 " additional clearance is required for PowerView®Gen 3 and
SoftTouch®shadings with a battery wand. A minimum of 1"additional clearance is required
for PowerView Gen 3 and SoftTouch shadings with a rechargeable battery wand.
■ If using
1
⁄ 4 " or
1
⁄ 2 " spacer blocks, attach the spacer block(s) and installation bracket to a flat
vertical mounting surface with #6 screws for inside mount or #8 2½" screws for
rechargeable battery wand outside mount to ensure a secure installation.
IMPORTANT: The solid side of the spacer blocks must face toward the mounting surface.
Additional Clearance with Extension Brackets
■ If using extension brackets, attach each extension
bracket to the mounting surface using the screws
provided.
■ Attach an installation bracket to the underside of each
extension bracket using the provided screws and
speed nuts.
NOTE: The maximum amount of added clearance using
extension brackets is 3".
UltraGlide®Shading: Proceed to “STEP 3: Install the Shading” on page 11.
PowerView Gen 3 and SoftTouch Shadings: Proceed to
“STEP 2: PowerView®Gen 3 and SoftTouch®Only: Install the Battery
Wand” on page 9.
Spacer
Blocks
Longer
Screws
1
1
⁄ 2 " Maximum
Added Clearance
1
∕ 2 "
1
∕ 4 "
Battery Wand
1
∕ 2 "
1
∕ 2 "
Rechargeable
Battery Wand
Screw
Extension
Bracket
Speed Nut

INSTALLATION
9
STEP 2: PowerView®Gen 3 and SoftTouch®Only: Install the
Battery Wand
For the headrail-mounted battery wand and rechargeable battery wand, battery wand clips
and battery wand/rechargeable battery mount are installed before the shading is installed.
Any other power options, the power source will be connected after the shading is installed.
Battery Wand
Install the Battery Wand Clips
■ Attach the battery wand clips to the headrail.
IMPORTANT: Position the clips close to the power cable.
Mount the Battery Wand into the Battery Wand Clips
■ Position the battery wand with its socket
toward the motor end of the shading.
■ Push the battery wand straight up into the
battery wand clips until it snaps into place.
Check to make sure the battery wand
is secure.
CAUTION: Be sure the cables do not
become pinched by the battery wand clips
during installation. Damage or overheating of
components could result.
Plug the Power Cable into the Battery Wand
NOTE PowerView®Gen 3: When power is connected to the motor, a blue LED inside the
control button housing will flash to indicate the shading is ready for operation.
NOTE SoftTouch®:When power is connected to the motor, a green LED inside the control
side end cap will flash to indicate the shading is ready for operation.
■ From the back of the shading headrail, connect the power cable (from the motor side) into
the socket on the battery wand.
Proceed to “STEP 3: Install the Shading” on page 11.
Battery Wand Clips
Place the socket
toward the motor end.
Headrail not shown
for clarity.
Battery
Wand
Power
Cable

INSTALLATION
10
Headrail-Mounted Rechargeable Battery Wand
Install the Rechargeable Battery Wand Clips
■ Attach the battery wand clips to the headrail.
■ Hook the battery wand clip onto the back channel of the headrail.
IMPORTANT: Position the clip so that the battery wand will be between installation
brackets.
Install the Rechargeable Battery Mount into the Battery Wand Clips
■ From the back of the shading headrail, connect the power cable from the motor side into
the socket on the rechargeable battery mount.
■ Align the slots in the battery mount with the battery wand clips.
■ Push the battery mount onto the battery wand clips until it snaps into place. Check to
make sure the battery mount is secure.
CAUTION: Be sure the cable does not become pinched by the battery wand clips during
installation. Damage or overheating of components could result.
NOTE: Do not install the rechargeable battery wand into the battery mount before
installing the shading. See “STEP 4: PowerView®Gen 3 and SoftTouch®Only: Connect
the Power Source” on page 12 for instructions on inserting the battery wand into the
battery mount.
Front of
Headrail
Rechargeable
Battery Wand Clip
Rechargeable
Battery Wand
Mount
Power
Cable
Rechargeable
Battery Wand Clips

INSTALLATION
11
STEP 3: Install the Shading
Install the Optional Back Cover (If Applicable)
The optional back cover is used on inside mounts only.
■ Install the back cover into the back cover brackets on the rear of the installation brackets,
as shown. If necessary, trim the back cover to the desired width.
➤ For PowerView®Gen 3 and SoftTouch™Only: On shadings with battery wand(s),
the top of the back cover fits onto the top tab of the back cover bracket.
IMPORTANT: If using a battery wand, do not install the optional back cover until the
wand is installed. Refer to “STEP 2: PowerView®Gen 3 and SoftTouch®Only: Install
the Battery Wand” on page 9.
IMPORTANT: The back cover is not available with the rechargeable battery wand.
➤ On all other shadings, the top tab has been removed and installs closer to the
installation bracket.
Mount the Headrail
■ Peel back the protective covering from the top of the Palette®fabric-covered headrail.
Leave the rest of the protective covering on the front of the headrail.
■ Position the shading so that the front faces you.
■ Slide the headrail into the installation brackets so the edge of the headrail is between the
lever and the bracket, as shown.
■ Firmly push the headrail into each
bracket until it clicks and the lever
snaps to the right side of the bracket.
IMPORTANT: Carefully pull on the
headrail at each bracket to ensure it
is installed securely.
■ Completely remove the protective covering from the Palette fabric-covered headrail.
Back
Cover
Back
Cover
Shading with
Battery Wand
All Other Shadings
Headrail
Installation
Bracket
Lever
Slide the Headrail
Between the Lever
and the Bracket

INSTALLATION
12
Attach the Dust Cover (Optional for Outside Mounts)
The dust cover can be used with outside mounts to protect the top
of the headrail from exposure.
■ Cut the dust cover to desired width.
■ Remove the paper backing on one side of the hook and loop
fastener dots.
■ Apply the dots to the installation brackets on each end of theshading.
■ Remove the remaining paper backing from the dots.
■ Center the dust cover over the top of the shading, above the dots, and press the dust cover
down onto the dots.
STEP 4: PowerView®Gen 3 and SoftTouch®Only: Connect
the Power Source
If you have attached the battery wand in step 2, proceed to “SoftTouch®Only — Unpack the
Wand and Attach to Activation Arm” on page 17 or “18V DC Power Supply” on page 18.
Refer to the appropriate page based on your order.
➤ For an optional satellite battery pack, see page 13.
➤ For an optional headrail-mounted rechargeable battery wand, see page 14.
➤ For an optional satellite-mounted rechargeable battery wand, see page 15.
➤ For an optional 18V DC Power Supply, see page 18.
➤ For any other Hunter Douglas power options, see the instructions that came with
the unit.
Remove
Paper
Backing
Overhead View
No Dust Cover
Dots
Dust Cover Installed

INSTALLATION
13
Satellite Battery Pack
Mount the Satellite Battery Pack
■ Decide where you want to attach the wall mount bracket for
the satellite battery pack. It may be installed in any orientation.
■ Mark the screw holes and drill them using a
3
⁄ 32 " drill bit.
■ Remove the backing from the double-sided tape on the wall
mount bracket. Press the bracket into place.
■ Attach the brackets using the screws provided.
■ Position the battery wand so the power cable can easily be connected to the socket and
snap the wand into the bracket.
■ Install the cover with the slot aligned to the socket in the battery wand.
■ Plug the power cable from the shading into an extension cable.
■ Plug the other end of the extension cable into the socket in the battery wand.
SoftTouch®Shading: Proceed to “SoftTouch®Only — Unpack the Wand and
Attach to Activation Arm” on page 17.
PowerView®Gen 3 Shadings: Proceed to
“18V DC Power Supply” on page 18.
Wall Mount Bracket
Socket
Battery Wand Cover
Slot
Socket
Battery Wand Cover
Extension
Cable
Power Cable from Shading

INSTALLATION
14
Headrail-Mounted Rechargeable Battery Wand
Insert the Rechargeable Battery Wand into the Battery Mount
NOTE: The rechargeable battery wand ships fully charged, so it is ready to install out of the
package.
■ Match the direction of the arrow on the underside of the battery wand with the arrow on
the battery mount.
■ Insert the nose of the battery wand into the cavity of the battery mount.
■ Push the battery wand flush into the mount until the battery snaps into place.
CAUTION: Failing to insert wand properly may cause it to fall out of the mount, posing
an injury risk and potentially damaging the wand. Additionally, when mounting on a door,
closing the door with excess force may cause battery wand to dislodge from the mount,
also posing an injury risk and possibly damaging the wand.
SoftTouch®Shading: Proceed to “SoftTouch®Only — Unpack the Wand and
Attach to Activation Arm” on page 17.
PowerView®Gen 3 Shadings: Proceed to
“18V DC Power Supply” on page 18.
Battery Mount
Extension
Cable
(If Needed)
Power Cable
from Shading

INSTALLATION
15
Satellite-Mounted Rechargeable Battery Wand
Install the Rechargeable Battery Mount
■ Decide where you want to install the rechargeable battery mount. This may be mounted in
any desired location near the window covering. A satellite battery mount may be installed
in any orientation. When installing a satellite rechargeable battery wand behind the
headrail, take extra care to ensure adequate space is available.
➤ Make sure the provided cable is long enough to connect the satellite battery mount
and the shading.
CAUTION: The rear of the battery mount must be flush against a flat mounting surface.
Do not install on a curved molding.
■ Mark the screw holes.
■ Drill the screw holes using a
3
⁄ 32 " drill bit.
■ Attach the battery mount using the screws provided.
CAUTION: Only use the screws provided with the battery mount, designed so that the
screws will install flush with the mount. Protrusion of the screws could result in either the
battery wand not attaching properly causing a failure to connect, or the wand falling out
of the mount. Do not over-tighten.
■ Connect the power cable from the motor side into the power socket on the rechargeable
battery mount.
NOTE: With longer cables, wire retainers (not supplied) are recommended to secure
the cable.
2"
Power
Socket
End
Allow 2" at power socket end for the extension cable jack.
Minimum flat mounting area = 15" x 1"
13"
15" Minimum Mounting Length
1"

INSTALLATION
16
Install the Battery Wand into the Battery Mount
NOTE: The rechargeable battery wand ships fully charged, so it is ready to install out of the
package.
■ Match the direction of the arrow on the underside of the battery wand with the arrow on
the battery mount.
■ Insert the nose of the battery wand into the cavity of the battery mount.
■ Push the battery wand flush into the mount until the battery snaps into place.
CAUTION: Failing to insert wand properly may cause it to fall out of the mount, posing
an injury risk and potentially damaging the wand. Additionally, when mounting on a door,
closing the door with excess force may cause battery wand to dislodge from the mount,
also posing an injury risk and possibly damaging the wand.
SoftTouch®Shading: Proceed to “SoftTouch®Only — Unpack the Wand and
Attach to Activation Arm” on page 17.
PowerView®Gen 3 Shadings: Proceed to
“18V DC Power Supply” on page 18.

INSTALLATION
17
SoftTouch®Only — Unpack the Wand and Attach to
Activation Arm
■ Attach the top of the wand (magnet side) to the
activation arm.
Proceed to “18V DC Power Supply” on page 18.
Final Adjustment
Attach the Wand — UltraGlide®Only
The wand must be securely attached to the
shading for proper operation.
■ Remove the orange shipping clip.
➤ Grab the edge of the shipping clip and
pull straight down.
■ Remove the wand from its packaging.
■ Gently pull out the bumper and threaded
connector until it is visible.
■ Holding the bumper to the connector, hand tighten the wand
onto the connector then slide the bumper down over the
connector.
NOTE: The underside of the bumper matches the shape on the
top of the threaded connector.
Proceed to “Operate the Shading” on page 20.
Magnet
Activation
Arm
Bumper
Shipping
Clip
Connector

INSTALLATION
18
18V DC Power Supply
NOTE PowerView Gen 3: When power is connected to the shading
motor, a blue LED inside the control button housing will flash to indicate
the shading is ready for operation.
NOTE SoftTouch: When power is connected to the shading
motor, a green LED inside the control side end cap will flash to indicate
the shading is ready for operation.
■ Plug the power cable from the shading motor into the
extension cable.
■ Plug the other end of the extension cable into the
18V DC power supply.
■ Plug the 18V DC power supply into a power source.
Proceed to “PowerView®Gen 3 Only –Testing the Shading” on page 19.
Power cable
from shading motor
Extension
cable
18V DC
Power
Supply