Ingenico WebPOS iWP220 User manual

INGENICO – 192 avenue Charles de Gaulle – 92200 Neuilly sur Seine - FRANCE
Tél [phone] - Fax [phone]
www ingenico com
WebPOS iWP220/ iWP250
U s e r G u i d e

WebPOS iWP220/ iWP250_user guide • 2/20 Copyright © 2009 Ingenico
9000002528 R11 000 01/926 All rights reserved
Contents
1. Introduction __________________________________________________ 3
2. Unpackin ___________________________________________________ 3
3. Recommendations_____________________________________________ 4
3 1 Security _____________________________________________________________4
3 2 Security of your terminal _______________________________________________4
3 3 CE standard compliance marking_________________________________________4
3 4 FCC compliance _______________________________________________________5
3 4 1 FCC Statement ________________________________________________________________ 5
3 4 2 FCC RF Radiation Exposure Statement _____________________________________________ 5
3 5 Main Characteristics ___________________________________________________6
4. Installation and connection _____________________________________ 7
4 1 Positioning the terminal ________________________________________________7
4 2 Support foot assembly _________________________________________________7
4 3 Three position available ________________________________________________7
4 4 Connections__________________________________________________________8
4 5 Installing the iWP220/iWP250 – Cable fixing ________________________________8
4 5 1 Connect cables ________________________________________________________________ 8
4 5 2 Close the shield cover___________________________________________________________ 9
4 5 3 Remove the shield cover ________________________________________________________ 9
4 6 Installing Micro SD Memory and SIM______________________________________9
4 7 Reset button location ________________________________________________ 10
5. Installin a paper roll __________________________________________ 11
5 1 Open the cover paper compartment_____________________________________ 11
5 2 Installing a paper roll__________________________________________________ 11
6. Installin a second screen_______________________________________12
6 1 Following steps ______________________________________________________ 12
7. Daily use _____________________________________________________14
7 1 Using card __________________________________________________________ 14
7 1 1 Reading a magstripe card_______________________________________________________ 14
7 1 2 Contactless (optional) _________________________________________________________ 14
7 2 Led Indicators _______________________________________________________ 15
7 3 Login sequence ______________________________________________________ 16
8. Maintenance _________________________________________________17
8 1 Paper roll ___________________________________________________________ 17
8 2 Cleaning of the terminal _______________________________________________ 18
8 3 Transport and storage ________________________________________________ 18
8 4 Troubleshooting _____________________________________________________ 18
8 5 End of life___________________________________________________________ 19

WebPOS iWP220/ iWP250_user guide • 3/20 Copyright © 2009 Ingenico
9000002528 R11 000 01/926 All rights reserved
1. Introduction
Thank you for choosing a Web Point Of Sale Ingenico
We recommend you to read carefully this installation guide: It gives you the necessary
information about safety precautions, unpacking, installation, and maintenance of your
terminal
WARRANTY / SECURITY
To benefit from the guarantee-related product, and to respect the security, we ask you to
use only the power supply delivered in box with the product, entrusting maintenance
operations only to an authorized person
Failure to comply with these instructions will void the manufacturer’s responsibility
2. Unpackin
ADVICE
Carefully preserve the packaging of the iWP220/iWP250 It must be reused whenever the
terminal is shipped
According to the model, the following items are included in the iWP220/iWP250 box
(including optional accessories):
•The iWP220/iWP250 terminal
•The desktop power supply with its cable connection (according to the national
needs)
•Paper roll
•Shield Cover
•This installation guide
CAUTION
The power supply unit provided with your equipment is specially designed for Ingenico
iWP220/iWP250 terminals Do not use any other power supply
desktop power supply
Shield Cover
iWP220/iWP250
terminal
User guide

WebPOS iWP220/ iWP250_user guide • 4/20 Copyright © 2009 Ingenico
9000002528 R11 000 01/926 All rights reserved
3. Recommendations
3.1. Security
Power on/Power down
To power on or power down the iWP220/iWP250 connect or disconnect the power supply
from the electric outlet
Lithium battery
The iWP220/iWP250 is fitted with a lithium battery, which is not accessible to the user Only
a qualified technician may be authorized to open the unit and change this component
Electrical power supply network
Provide an electrical outlet:
- located near the equipment and easily accessible
- which meets the standards and regulations in the country of use
- The terminal iWP can be connected to a power distribution system of the IT type
Cable shield cover
The cable shield cover is located under the terminal (see chapter “4.5 Installing the
iWP220/iWP250 – Cable fixing”) must be in place during normal operation of the terminal
3.2. Security of your terminal
Upon receipt of your terminal you should check for signs of tampering of the equipment It
is strongly advised that these checks are performed regularly after receipt You should
check, for example: that there is no evidence of unusual wires that have been connected to
any ports on your terminal or associated equipment, or any other part of your terminal
Such checks would provide warning of any unauthorized modifications to your terminal,
and other suspicious behavior of individuals that have access to your terminal
You are strongly advised to ensure that privileged access to yours is only granted to staff
that have been independently verified as being trustworthy
3.3. CE standard compliance markin
CE standard compliance marking certifies that the product stipulated below: iWP
•complies with the basic requirements of European Directive 1999/5/CE, known as the
«R&TTE Directive» concerning Radio Frequency equipment and telecommunications
terminals with respect to:
–Health and safety protection of the user and all other persons
–EMC protection
•conforms to the following harmonized standards :
–IEC/EN 60950-1: Electrical safety of data processing equipment including electrical
office equipment Issue dec 2001
–EN 55022: Data processing equipment – Radioelectric disturbance characteristics -
Limits and measurement methods Issue 1998 / A1-2000/A2-2003
–EN 55024: Data processing equipment – Immunity characteristics - Limits and
measurement methods Issue 1998 + A1- 2001 + A2- 2003
•complies with the following specification:
–EN 301511 : Harmonized stand for mobile
–EN 300328 : (BT + WLAN) Electromagnetic compatibility and Radio Spectrum
–EN 300330 : NFC Electromagnetic compatibility and Radio Spectrum

WebPOS iWP220/ iWP250_user guide • 5/20 Copyright © 2009 Ingenico
9000002528 R11 000 01/926 All rights reserved
3.4. FCC compliance
The FCC IDs for this model are:
•iWP220 : XKBIWP220
•iWP250 : XKBIWP250
3.4.1. FCC Statement
This equipment has been tested and found to comply with the limits for a class B digital
device, pursuant to part of the FCC rules These limits are designed to provide reasonable
protection against harmful interference in a residential installation This equipment
generates uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications
However, there is no guarantee that interference will not occur in particular installation If
this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
•Reorient or relocate the receiving antenna
•Increase the separation between the equipment and receiver
•Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected
•Consult the dealer or an experienced radio/TV technician for help
The device complies with part 15 of the FCC rules Operation is subject to the following two
conditions:
•This device may not cause harmful interference
•This device must accept any interference received, including interference that may
cause undesired operation of the device
Part 68 of FCC Rules
This equipment complies with Part 68 of the FCC rules and the requirements adopted by
the ACTA On the bottom of this equipment is a label that contains, among other
information, a product identifier in the format US: AAAEQ##TXXXX If requested, this
number must be provided to the telephone company
3.4.2. FCC RF Radiation Exposure Statement
ADVICE
This chapter concern only the model: iWP250 XKBIWP250
This transmitter must not be co-located or operating in conjunction with any other antenna
or transmitter
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled
environment This equipment should be installed and operated with a minimum distance of
20 centimeters between the radiator and your body
CAUTION: The user is cautioned that any changes or modification not approved by
INGENICO could void user’s authority to operate the equipment

WebPOS iWP220/ iWP250_user guide • 6/20 Copyright © 2009 Ingenico
9000002528 R11 000 01/926 All rights reserved
3.5. Main Characteristics
Terminal
Weight about 1,700 kg without paper roll
Size (with foot in middle position) 345 x 210 x 160 mm (l x w x h)
Serial link 2
USB A (Host) 4
USB B (Device) 1
RJ45 - Lan 1
RJ11 – Cash Register 1
Desktop power supply unit
Weight approx 450 g (without mains cable)
Size approx 133 x 59 x 35 mm (L x w x h)
Class II equipment
PSU 2 pole socket 3 A
Electrical mains network 100-240V
AC
/50-60 Hz
Max consumption 2 5 A
RMS
Cable len th
Power block cable approx 1,3 m
Display
Type Graphical TFT color
Display area (active zone) Landscape 8”
Number of pixels 800 x 600
Technology TFT transmissive
Backlight LED
Brightness ≥ 150 cd/m²
Contrast 1:450
Number of colors 262k
Only on iWP250
WiFI WiFi 802 11 b /g
Bluetooth Bluetooth v2 0, EDR
GPRS Mobile Class B Multi slot Class 10 ( 4+1, 3+2)
Contact less Type A & Type B
Auto cutter Yes
CAUTION: Do not use metal to touch the screen

WebPOS iWP220/ iWP250_user guide • 7/20 Copyright © 2009 Ingenico
9000002528 R11 000 01/926 All rights reserved
4. Installation and connection
4.1. Positionin the terminal
Install the terminal on a flat surface, with an easy access to an electrical outlet Place the
terminal away from any heat source and protected from dust, vibrations and
electromagnetic radiations (away from video terminals, PC, anti-shoplifting barriers )
Operatin conditions
Ambient temperature from +5°C to +40°C
Max relative humidity 85% at +40°C
Stora e conditions
Storage temperature -20°C, +55°C
Max relative humidity 85% at +55°C
4.2. Support foot assembly
•Insert the foot in the foot support slot of iWP terminal (see slots on connections sketch
4 4)
•And translate the foot with horizontal direction to lock position
4.3. Three position available
•Insert the foot in one of the 3 foot support slots of iWP terminal (see slots on
connections sketch 4 4)

WebPOS iWP220/ iWP250_user guide • 8/20 Copyright © 2009 Ingenico
9000002528 R11 000 01/926 All rights reserved
•
connect the jack to the terminal power
supply connection (see sketch of
connection above) ; Plug cable for the main
power supply to the main power supply
network;
•Insert the cable in the Locking Mechanism
4.4. Connections
All connections are on the rear of the terminal protected by a shield cover
4.5. Installin the iWP220/iWP250 – Cable fixin
4.5.1. Connect cables
Perform the followin operations :
2 x RS232
Ethernet
Cash drawer
1x USB
1x USB
Slave for
testin
Slot for support
foot
Audio in/out
Power
supply
SD/MMC
Suspend
button
SIM
card
3x USB

WebPOS iWP220/ iWP250_user guide • 9/20 Copyright © 2009 Ingenico
9000002528 R11 000 01/926 All rights reserved
4.5.2. Close the cable cover
•To close the cable cover, start by inserting the clips 1 of the cable cover in their
housing respectively first, as shown on the figure here below, and close the cable
cover as indicated by arrow on the figure below
4.5.3.Remove the cable cover
•Remove the cable cover by drawing on the clips 1
• Lift the cable cover rearward to remove it, as shown by arrows on the figure
4.6. Installin SD/MMC Memory and SIM
•SD/MMC Memory and SIM slots are located under the terminal
•Insert completely the SD/MMC memory card or SIM in their slot,
•To remove the SD/MMC Card or SIM card, push on it with your nails
1
Profil view
SIM
SD
/MMC
1
Profil view

WebPOS iWP220/ iWP250_user guide • 10/20 Copyright © 2009 Ingenico
9000002528 R11 000 01/926 All rights reserved
4.7. Reset button location.
•Reset button is located under the terminal
•This button is hidden to avoid unexpected action Please use a stick to push it
Reset

WebPOS iWP220/ iWP250_user guide • 11/20 Copyright © 2009 Ingenico
9000002528 R11 000 01/926 All rights reserved
5. Installin a paper roll
CAUTION
Use only paper approved by the manufacturer (diameter 80 mm) Use of unsuitable paper
is likely to damage the printer of your terminal (see characteristics in “Maintenance
chapter”)
5.1. Open the cover paper compartment
•Open the paper compartment by pushing the button on the front face and pull the
cover to the rear of the terminal
CAUTION
Do not force the cover against end stop edge
5.2. Installin a paper roll
•Open the cover compartment
•Insert the paper roll in the compartment following the directions shown on the
figure below
•Unroll the paper out of the compartment and hold it in bottom position
•Maintain the paper and close the cover
•Press in the middle of the cover to close it
Paper
Button

WebPOS iWP220/ iWP250_user guide • 12/20 Copyright © 2009 Ingenico
9000002528 R11 000 01/926 All rights reserved
6. Installin a second screen
6.1. Followin steps
•Remove the rubber cap, located in the rear side of the device
•Open the paper compartment by pushing the button on the front face and pull the
cover to the rear of the terminal
CAUTION
Do not force the cover against stop edge
•Introduce the cable and the foot through the hole and rotate the foot
•Lock the screen in position
CAUTION
It is impossible to remove the screen after locking
•The next pictures seen the final position

WebPOS iWP220/ iWP250_user guide • 13/20 Copyright © 2009 Ingenico
9000002528 R11 000 01/926 All rights reserved
•Connect the cable as shown below (1)
•Place correctly the cable into its different location (2) to avoid paper jam
CAUTION
You have to double check that the paper is free in its location
1
2
2
2

WebPOS iWP220/ iWP250_user guide • 14/20 Copyright © 2009 Ingenico
9000002528 R11 000 01/926 All rights reserved
7. Daily use
CAUTION
These cards are not used for secure payment
7.1. Usin card
7.1.1. Readin a ma stripe card
•Insert the card manually in the driver, magnetic stripe facing right
Swipe the card at appropriate speed, to maximize the readin and avoid annoyin
repetitions.
7.1.2. Contactless (available on iWP250)
•Bring the card firmly up to the active zone above the display (at about 1cm) Keep the
card close to the Cless area during the operation
Contactless
active area

WebPOS iWP220/ iWP250_user guide • 15/20 Copyright © 2009 Ingenico
9000002528 R11 000 01/926 All rights reserved
7.2. Led Indicators
Power indicator ON indicates that the product is powered
Printer error
Blinking indicates an error:
•Cover paper not closed
•Out of paper
•Internal printer default
Ethernet ON indicates LAN connected
Blinking indicates data transfert
WiFi ON indicates WiFi activated
Bluetooth ON indicates Bluetooth activated
GPRS ON indicates GPRS activated
Blinking indicates data transfert

WebPOS iWP220/ iWP250_user guide • 16/20 Copyright © 2009 Ingenico
9000002528 R11 000 01/926 All rights reserved
7.3. Lo in sequence
After powering on the device (connect the power supply to the mains) the following
screens are chained:

CAUTION
Do not press the green key until password and username are entered
A username and a password should be introduce (hit the sensitive area)
Default username : admin
Default password : admin
Do not for et to chan e the password after first lo in.
If you are the administrator, the following screen is displayed:
If no user name and password are entered, the product
reverts into user mode
Default screen (no application selected) – no operation is
available from this screen User shall then contact the
administrator
Once the final application selected by the administrator is installed, this application is
automatically launched at device power up

WebPOS iWP220/ iWP250_user guide • 17/20 Copyright © 2009 Ingenico
9000002528 R11 000 01/926 All rights reserved
8. Maintenance
CAUTION
Before making any operations of maintenance in the terminal, make sure that
the power supply is disconnected
8.1. Paper roll
Characteristics Precisions
Colour White
Width 80 mm
Diameter 80 mm max
•The thermal paper can be deteriorated by poor storage conditions, so we
recommend you to avoid:
–storage in hot wet places (near to air-conditioner, humidity higher than 85%)
–exposure to sunlight or ultraviolet for long periods
–contact with organic solvents (solvent type adhesive)
–direct contact with materials containing plasticizers (PVC transparent
folders or envelopes)
–direct contact with «diazo» papers
–direct contact with water
–Rubbing or pressing the paper too strongly
Manufacturer: NPI (Nippon Paper Group)
http://www np-g com/e/index html
Model: TF50K-R
79*80*12 (58g/m²)
Manufacturer: Controle Graphique SA
Model: Mitsubishi F5041, code 0170011823
80*80*12 (55g/m²)
CAUTION
In order to benefit from the complete guarantee of the product, only heat sensitized paper
approved by the manufacturer can be used.

WebPOS iWP220/ iWP250_user guide • 18/20 Copyright © 2009 Ingenico
9000002528 R11 000 01/926 All rights reserved
8.2. Cleanin of the terminal
First of all, unplug all the wires from the terminal
Good rules for proper cleaning of the terminal are:
•Use a soft cloth that is very slightly soaked with soapy water to clean the outside of
the terminal
•Do not clean the electrical connections
•Do not use in any case, solvents, detergents or abrasive products:
Those materials might damage the plastic or electrical contacts
•Avoid exposing the terminal to the direct rays of the sun
8.3. Transport and stora e
•Use the original packaging for any unit or stored
• Disconnect all cables from the terminal during the transport
8.4. Troubleshootin
The terminal does not turn on or does not connect:
•Check the power supply cable
•Check for electrical power network
Magnetic Cards are not read
•Check that the magnetic card is passed correctly (with magnetic band
directed to the exterior of the terminal)
•Swipe again the card with the magnetic stripe movement constant and rapid
•Verify that the magnetic stripe is not damaged, grooved or cracked
The ticket is not printed
•Check the presence and proper positioning of the paper roll
Possibly adjust the paper roll following instructions present in this manual
•Check the type of paper used (thermal paper must be used)

WebPOS iWP220/ iWP250_user guide • 19/20 Copyright © 2009 Ingenico
9000002528 R11 000 01/926 All rights reserved
8.5. End of life
The product belongs to the family of electrical and electronic equipment Therefore, it is
subjected to the WEEE directive which requires the collection and the recycling at the end
of life product
The Ingenico products present the symbol for the marking of electrical and electronic
equipment as required by the WEEE Directive
The crossed-out wheeled bin printed on the product gives the information about
the requirement not to dispose of WEEE as unsorted municipal waste and to
collect such WEEE separately
To assure that the product is collected and recycled with respect to the environment, you
must contact your supplier (in defect, contact the Ingenico local office or the commercial
head office in charge of your country on www ingenico com, « contact us » page)
The abandonment or uncontrolled disposal of waste can cause harm to environment and to
human health So, by recycling your product in a responsible manner, you contribute to the
preservation of natural resources and to the protection of human health

Ingenico
192 avenue Charles de Gaulle
92200 Neuilly sur Seine - France
Tél : + 33 1 46 25 82 00 - Fax: + 33 1 47 72 56 95
www ingenico com
Your contact
*29501
1219
*
“This Document is Copyright © 2009 by INGENICO Group INGENICO retains full copyright ownership,
rights and protection in all material contained in this document The recipient can receive this
document on the condition that he will keep the document confidential and will not use its contents
in any form or by any means, except as agreed beforehand, without the prior written permission of
INGENICO Moreover, nobody is authorized to place this document at the disposal of any third party
without the prior written permission of INGENICO If such permission is granted, it will be subject to
the condition that the recipient ensures that any other recipient of this document, or information
contained therein, is held responsible to INGENICO for the confidentiality of that information
Care has been taken to ensure that the content of this document is as accurate as
possible INGENICO however declines any responsibility for inaccurate, incomplete or outdated
information The contents of this document may change from time to time without prior notice, and
do not create, specify, modify or replace any new or prior contractual obligations agreed upon in
writing between INGENICO and the user
INGENICO is not responsible for any use of this device, which would be non consistent with the
present document
All trademarks used in this document remain the property of their rightful owners ”