Kramer VIA CONNECT PRO User manual

P/N: 2900-301064 Rev 4 www.kramerAV.com
USER MANUAL
MODEL:
VIA Connect PRO, VIA Connect PLUS
Presentation & Collaboration Device
(For Firmware Version 3.2)

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VIA Connect –Contents
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Contents
Introduction 1
Getting Started 1
Overview 2
Glossary 4
Supported Devices 6
For Installer: Mounting VIA Connect 7
For Installer: Connecting VIA Connect 8
Connecting Main Display 8
For Web Administrator: Configuring Settings –Gateway Management Pages 9
Logging in to Gateway Management Pages 9
User Management 11
Managing Network Settings 11
VIA Pad Configuration 13
Site Management 15
VIA Screen Editor 16
Configuring VIA Settings Template 22
Integrating Third Party Calendar 32
Configuring Digital Signage 34
Maintaining Your VIA Unit 39
For Web Administrator: Configuring Settings –Gateway Dashboard 43
Logging in to Gateway Dashboard Settings 43
Changing LAN Settings 43
Accessing System Controls 44
Enabling Audio for VIA Versa Video Conferencing 44
For User: Running Kramer VIA App 46
Running Kramer VIA App for PC and Mac 46
Running Kramer VIA App for Tablets & Smartphones 46
Running Kramer VIA App from a Web Browser 47
Running Kramer VIA App Using an Installation File 48
For User: Participating in a VIA Meeting 49
Joining a VIA Meeting 49
Mirroring Your Device Screen 53
Collaborating on Main Display 58
Streaming Video 65
Communicating with Participants 69
Mirroring Main Display on Your Device 72
Advanced Meeting Functions 73
VIA App Android Permissions 81

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VIA Connect –Introduction
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Introduction
Welcome to Kramer Electronics! Since 1981, Kramer Electronics has been providing a world
of unique, creative, and affordable solutions to the vast range of problems that confront the
video, audio, presentation, and broadcasting professional on a daily basis. In recent years, we
have redesigned and upgraded most of our line, making the best even better!
Getting Started
Congratulations on purchasing your Kramer VIA Connect, VIA Connect PLUS Presentation
& Collaboration Device.
Unless otherwise noted, when VIA Connect PRO is mentioned it refers to both VIA Connect
PRO and VIA Connect PLUS.
We recommend that you:
▪Unpack the equipment carefully and save the original box and packaging materials
for possible future shipment.
▪Review the contents of this user manual.
Go to www.kramerav.com/downloads/VIA Connect PLUS to check for up-to-date user
manuals, application programs, and to check if firmware upgrades are available (where
appropriate).
Achieving Best Performance
•Use only good quality connection cables (we recommend Kramer high-performance,
high-resolution cables) to avoid interference, deterioration in signal quality due to poor
matching, and elevated noise levels (often associated with low quality cables).
•Do not secure the cables in tight bundles or roll the slack into tight coils.
•Avoid interference from neighboring electrical appliances that may adversely influence signal
quality.
•Position your Kramer VIA Connect away from moisture, excessive sunlight and dust.
This equipment is to be used only inside a building. It may only be connected to other
equipment that is installed inside a building.
Safety Instructions
Caution:
•This equipment is to be used only inside a building. It may only be connected to other
equipment that is installed inside a building.
•For products with relay terminals and GPI\O ports, please refer to the permitted rating
for an external connection, located next to the terminal or in the User Manual.
•There are no operator serviceable parts inside the unit.

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VIA Connect –Introduction
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Warning:
•Use only the power cord that is supplied with the unit.
•Disconnect the power and unplug the unit from the wall before installing.
•Do not open the unit. High voltages can cause electrical shock! Servicing by qualified
personnel only.
•To ensure continuous risk protection, replace fuses only according to the rating
specified on the product label which is located on the bottom of the unit.
Recycling Kramer Products
The Waste Electrical and Electronic Equipment (WEEE) Directive 2002/96/EC aims to reduce
the amount of WEEE sent for disposal to landfill or incineration by requiring it to be collected
and recycled. To comply with the WEEE Directive, Kramer Electronics has made
arrangements with the European Advanced Recycling Network (EARN) and will cover any
costs of treatment, recycling and recovery of waste Kramer Electronics branded equipment on
arrival at the EARN facility. For details of Kramer’s recycling arrangements in your particular
country go to our recycling pages at www.kramerav.com/il/quality/environment.
Overview
The following features are supported by only VIA Connect PRO 2017 Edition and VIA
Connect PLUS: Digital Signage, Calendar Integration, and Streaming Output.
Congratulations on purchasing your Kramer VIA Connect Presentation & Collaboration
Device.
VIA Connect is a wireless presentation and collaboration solution for a variety of spaces with
no need for any additional hardware. With any laptop or mobile device, meeting participants
can display or stream full uninterrupted HD video (up to 1080p60) images and documents, or
share any size file. The whiteboard feature lets you annotate, sketch out ideas and edit
shared documents on the main display from your device. In addition to wireless connection,
VIA Connect PLUS also features an HDMI™wired input.
VIA Connect features iOS mirroring via AirPlay™, Windows & Android mirroring via
Miracast™, as well as ChromeBook mirroring. You can show up to four user screens on a
single main display.
Key Features
•HDMI Wired Input (VIA Connect PLUS only) —Enables hard–wiring your computer or other
HDMI compatible device such as a camera, multimedia player or computer.
Does not support HDCP signals.
•60fps Streaming Multimedia —Share HD wireless video streaming (using the VIA app
Multimedia feature).
•Wireless Connection for up to 254 Devices —Utilizing Compatible External Wireless Network.

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VIA Connect –Introduction
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•iOS and Android Mirroring.
•Optimized for Video Conferencing —VIA Versa feature allows users to wirelessly connect to
the professional grade camera and AV in their meeting spaces easily and instantly.
•Seamless Live Video Streaming —Stream live content from meeting rooms, classrooms and
studios using RTMP/RTMPS to all the leading platforms, like YouTube™, Kaltura™,
Panopto™ and more
•Wireless Device Connectivity —No dongle needed.
•DHCP Support.
•Graphic Output Formats —Outputs to either an HDMI or Mini DisplayPort display.
Does not support graphic output to both the HDMI and Mini Display Port simultaneously.
•Cloud–Based File Sharing —Drag and drop files to the internal VIA cloud storage (32GB).
•Whiteboard Support.
•Connect & Collaborate —With industry leading Zoom™, and Teams™ apps, pre–installed on
your VIA device.
•Control —Give a participant control over a presenter’s PC for true collaboration.
•Chat —Send an instant message to another user.
•Digital Signage —Enables you to display dynamic content and information on the main display
when there is no meeting in progress. Use a predefined template or create your own display
configuration with up to three frames of content that appear simultaneously. Schedule
campaigns (content configurations) to run automatically at specific dates and times.
•iCloud, OneDrive, Google Drive and Dropbox Integration.
•Seamless Integration with VIA Site Management (VSM) Software & the VIA Pad
•Multilingual Support —Experience VIA in your language.
•Warranty —3–years on hardware.
Typical Applications
VIA Connect is ideal for the following typical applications:
•Boardrooms.
•Conference rooms.
•Presentation rooms.
•Collaboration areas.
•Classrooms and training rooms.

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VIA Connect –Introduction
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Glossary
The following are definitions of some common terms found in this User Manual.
Screenshots in this section are representative only and may not accurately reflect the
features associated with your VIA device.
▪VIA Meeting –A session where one or more users are logged into your VIA unit
using the Kramer VIA app.
▪Gateway –A VIA device such as VIA Connect.
▪Main Display –Video display connected to the HDMI output of the gateway. This is
where presentation and collaboration during the meeting happens.
▪VIA App User Dashboard –Main interface for meeting participants using the VIA
app. This dashboard appears after logging into a VIA meeting.
Figure 1: User Dashboard

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VIA Connect –Introduction
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▪VIA Gateway Dashboard –VIA app interface used from the main display by either a
keyboard and mouse connected to the gateway or by a meeting participant in
collaboration mode (see Collaborating on Main Display on page 58). Click the VIA
icon in the lower left corner of the main display to open this interface.
Figure 2: Gateway Dashboard
▪Taskbar Menu –A menu of features that appears in your computer taskbar when you
are logged into a VIA meeting using the Kramer VIA app.
Figure 3: Kramer VIA Taskbar Menu
•Gateway Management Web Pages –Web pages embedded in your VIA Connect
gateway that enable you to configure this gateway. The Gateway Management Web
Pages are accessed from any computer connected to the same network as the gateway.

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Supported Devices
The following user devices are supported by the VIA Connect Presentation & Collaboration
Device:
▪Windows 8/10®(32-bit/64-bit) computer.
▪Macintosh®computer, using OSX 10.12.x or newer.
▪Chromebook.
▪iPad/iPhone®tablet/smartphone (iPad 2 or later, iOS 12 or later).
When using the Airplay service, no Kramer VIA application is needed. However, we
recommend using iOS12, Mojave OS X, or higher, for a better experience.
▪Android®OS 5. x tablet/smartphone or newer.
The minimum system requirement for using the Kramer VIA mirroring feature for
an Android device is Android 5.1.

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VIA Connect –For Installer: Mounting VIA Connect
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For Installer: Mounting VIA
Connect
This section provides instructions for mounting VIA Connect. Before installing, verify that the
environment is within the recommended range:
•Operation temperature –0to 40C (32 to 104F).
•Storage temperature –-40to +70C (-40 to +158F).
•Humidity –10% to 90%, RHL non-condensing.
Caution:
•Mount VIA Connect before connecting any cables or power.
Warning:
•Ensure that the environment (e.g., maximum ambient temperature & air flow) is
compatible for the device.
•Avoid uneven mechanical loading.
•Appropriate consideration of equipment nameplate ratings should be used for avoiding
overloading of the circuits.
•Reliable earthing of rack-mounted equipment should be maintained.
You can install VIA Connect using one of the following method:
▪Install the mounting plate on a wall with the 4 screws, insert the 2 hand-tightened screws into
the bottom of the device, and mount the device on the mounting plate using the 2 screws.
▪Place the device on a flat surface.
▪Place the device on a flat surface.

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VIA Connect –For Installer: Connecting VIA Connect
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For Installer: Connecting VIA
Connect
Always switch off the power to each device before connecting it to your VIA Connect. After
connecting your VIA Connect, connect its power and then switch on the power to each
device.
Connecting Main Display
The main display is the screen connected directly to VIA Connect. When VIA Connect is
booted up, the VIA gateway screen appears on the main display. All collaboration activity is
then displayed here.
▪HDMI –The HDMI OUT Connector connects to any compatible projection or
direct-view display, such as an LCD monitor. This connection can be routed and
switched.
VIA Connect’s internal video card reads the EDID (Extended Display Identification Data) for
any connected display and sets the optimum display resolution and image refresh rate
automatically through the display connectors.
5

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VIA Connect –For Web Administrator: Configuring Settings –Gateway Management Pages
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For Web Administrator:
Configuring Settings –Gateway
Management Pages
VIA Connect enables users with Web Administrator access to configure settings for your VIA
Connect unit.
VIA Connect enables you to do the following:
▪Logging in to Gateway Management Pages on page 9.
▪User Management on page 11.
▪Managing Network Settings on page 11.
▪VIA Pad Configuration on page 13.
▪Site Management on page 15.
▪VIA Screen Editor on page 16.
▪Configuring VIA Settings Template on page 22.
▪Integrating Third Party Calendar on page 32.
▪Configuring Digital Signage on page 34.
▪Maintaining Your VIA Unit on page 39.
Logging in to Gateway Management Pages
The Gateway Management Pages enable you to configure your VIA Connect gateway
device. The Gateway Management Pages are accessed from any computer connected to the
same network as your gateway.
To log in to the VIA Connect Gateway Management Pages:
1. Connect your computer to the same network to which VIA Connect is connected.
2. Open a Web browser and go to the IP address for your VIA Connect unit.
The Gateway Management Pages Welcome page appears.
3. Click Manage Gateway Settings in the upper right corner.
The Administrator Login page appears.
4. Type a Web Administrator Username (default = su) and Password (default = supass).
You must log in as a user with Web Administrator user role to access settings through the
Gateway Management Pages (see User Management on page 11).
5. Type the two Captcha Text strings with a space between them in the text box.
To disable the Captcha see Security on page 29).

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6. Click Login.
The Gateway Management Pages appear with the Dashboard open.
Click the tabs in the navigation pane on the left to display the VIA web pages.
Click the arrow in the upper right corner to select a different language for the web pages.

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User Management
This section describes how to add user accounts to the database of your VIA Connect
device. A user account is required to access the Gateway Management Pages (see Logging
in to Gateway Management Pages on page 9) and, when your VIA Connect is in Database
mode (see Moderator Mode on page 26), a user account is required to join a VIA meeting.
To add a user account to your VIA Connect database:
1. Click User Management on the Gateway Management Pages navigation pane.
The User List page appears.
2. Click Add User.
The Add User pane appears.
3. Type the new Username, Password and Confirm Password.
4. Under User Role, select from the following administrative levels:
▪Web Administrator –Access to change all system settings, including Digital
Signage.
▪Digital Signage –Able to configure the Digital Signage only (see Configuring Digital
Signage on page 34).
5. Select one of the following participation levels:
These options are enabled only when Moderator Mode is enabled (see Moderator Mode
on page 26).
▪Moderator –User is able to become a moderator and has access to moderator
features (seeBecoming Meeting Moderator on page 71).
▪Participant –User can join a meeting as a participant but cannot access moderator
features.
6. Click Save.
A new user is added, and the User List tab appears with the new user added to the list.
Managing Network Settings
VIA Connect enables you to do the following:
▪Changing Device IP Address on page 12.
▪Setting Up Secure Wireless Guest Access Point on page 12.
▪Connecting VIA Connect to Network Wirelessly on page 13.
▪Uploading an SSL Certificate (see Certificate on page 29).

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Changing Device IP Address
The default IP setting is DHCP that assigns an automatic IP address to your VIA Connect
device. This enables easy plug and play setup when connecting your VIA Connect to the
network. The following explains how to change a static IP address.
When changing these settings, please contact your IT administrator. Incorrect values can
cause a loss of communication.
To change the IP address of your VIA Connect unit:
1. Click Device Management > Network Settings.
The Network Settings page appears.
2. Under Connection Type, select Static.
3. Under Network Information, change the IP settings.
4. Click Apply.
The IP address of your VIA Connect unit is changed.
Setting Up Secure Wireless Guest Access Point
Using the built-in Wi-Fi module, VIA Connect enables you to set up a secure access point for
users to connect to your VIA Connect network. This setup is ideal for guest users whom you
may not want to connect directly to your network.
To set up a secure wireless guest access point:
1. Click Device Management > Network Settings.
The Network Settings page appears.
2. Click WiFi.
The WiFi tab appears.
3. Click the Switch On or Off Wifi switch.
The switch turns green and the WiFi settings appear.
4. Click AP Mode and enter a new name in the SSID field and a new password.
5. Select Enable Internet if your VIA Connect device is connected to a network with
internet.
-OR-
Select Activate Standalone Wifi to create an autonomous network without Internet
access.
6. If you selected Enable Internet, you can also select Enable Guest Mode to let meeting
participants enable Access Point mode from the VIA taskbar menu.
When in Moderator Mode (see Moderator Mode on page 26), only the moderator can
enable the Access Point.

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7. Click Apply.
The secure wireless guest access point is set up.
Connecting VIA Connect to Network Wirelessly
VIA Connect enables you to wirelessly connect your VIA Connect device as a client device
to your main network.
To set up Client Wi-Fi mode:
1. Click Device Management > Network Settings.
The Network Settings page appears.
2. Click WiFi.
The WiFi tab appears.
3. Click the Switch On or Off Wifi switch.
The switch turns green and the WiFi settings appear.
2. Click Client Mode.
3. Click OK for the notification.
The Client Mode tab appears.
4. If you do not see the desired network in the dropdown, click Click Here to Scan all
Networks.
5. Select an available network from the drop-down.
6. Enter the network password and click Apply.
7. Disconnect the LAN cable (if connected) and reboot the device.
Client Wi-Fi Mode is set up.
VIA Pad Configuration
VIA Pad is an optional touch-pad accessory that enables meeting participants to instantly join
a VIA meeting with their Mac or PC laptop. Before connecting VIA Pad to a participant device
for the first time, VIA must be paired with your VIA Connect device. The pairing procedure
includes:
▪Configuring VIA Pad Settings on page 14.
▪Pairing a VIA Pad Device on page 14.

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Configuring VIA Pad Settings
VIA Connect enables you to configure VIA Pad settings that define how a VIA Pad device
operates when paired with your VIA Connect unit.
To configure VIA Pad settings:
1. Click Device Management > VIAPad Configuration on the navigation pane.
The VIAPad Configuration page appears.
2. Select the following as required:
▪Guest –Participant can Present by touching the VIA Pad device; the Kramer VIA
app dashboard is not available.
▪VIA Pad overrides Room Code –Participant can join a meeting without entering the
room code.
Room Name is automatically populated; it reflects the name of your VIA Connect unit.
3. Select the Auto Connect to Wi-Fi checkbox, to configure VIA Pad to automatically
connect to the meeting space Wi-Fi network.
The Auto Connect settings appear.
4. Define the following for the meeting space Wi-Fi network:
a. SSID –Name of the network
Make sure that you write it EXACTLY as defined. This parameter is case sensitive.
b. Authentication Mode –Security used by your Wi-Fi access point. Select from the pre-
set options: WEP Open, WEP Shared, WPA Personal, WPA2 Personal.
c. Encryption –Type of encryption key used by your router.
d. Key –Password required to join your network (up to 50 characters max).
VIA Pad settings are configured.
After clicking Apply Settings, the configuration is saved, there is no need to reboot your
unit.
Pairing a VIA Pad Device
Each VIA Pad device must be paired to your VIA Connect unit before being used by a
meeting participant.
To pair a VIA Pad device to your VIA Connect unit:
▪Follow the directions below:

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Site Management
VSM (VIA Site Management) is an optional, web-based software application (purchased
separately) that enables an administrator to monitor and make changes to all VIA gateways
connected to a network. VIA Connect enables you to activate VSM management for a VIA
gateway and define which gateway functions are managed by VSM.
Contact your regional sales representative for more details about this solution.
If VIA discovery is enabled and configured in VSM, your VIA device is automatically added
under VSM supervision.
To configure VIA Connect to be managed by VSM when VIA discovery is not activated:
1. Click Device Management > Site Management on the navigation pane.
The VIA Site Management page appears.
2. In the Step 1: Server Settings section, enter the VSM Server IP and the Gateway ID that
was defined in VSM for this gateway.
3. Click Validate and Save.
Changes take effect immediately.
VIA Connect must be able to connect to VSM while validating is in progress.
-OR-
Click Save for changes to be saved with no validation from VSM.
Since validation is not made immediately, any error entered at this stage, like
duplication of ID, must be corrected manually at a later stage.
4. In the Step 2: Configuration section, in the VSM column, select all functions that you
want to be managed by VSM.
After clicking Apply and Reset, changes take 30 minutes to 1 hour to take effect, to allow time
to communicate with VSM.

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VIA Screen Editor
VIA Connect enables you to customize the look and feel of the main display home screen:
▪Creating New Screen Layout on page 16.
▪Formatting Screen Layout Widgets on page 17.
▪Editing a Screen Layout on page 21.
▪Deleting a Screen Layout on page 21.
▪Exporting and Importing a Screen Layout on page 22.
Creating New Screen Layout
VIA Connect enables you to custom design the screen layout for the main display. You can
incorporate your company branding, as well as display custom text, date & time, and meeting
login information. Create and save several versions of the screen layout and load them as
needed.
To create a new screen layout for the main display:
1. Click Device Management > VIA Screen Editor on the Gateway Management Pages
navigation pane.
The Screen Editor page appears.
2. Click Add Screen Layout.
The wallpaper upload window appears.
3. Drag an image file to the window or click Upload a photo from your computer and
select an image file from your computer.
Wallpaper image files must be jpeg, png, or bmp format and a maximum size of 2 MB.
If the wallpaper image resolution does not match VIA's output resolution, the screen layout
elements may not appear in the same location as they do in the Screen Editor. For best
results, use a wallpaper image that matches the output resolution of VIA.
The Screen Editor window appears with the selected image in the work area.
4. Drag one of the following widgets (screen elements) from the left side of the window into
the workspace in the middle:
The widget appears on the screen layout preview and the property controls appear on
the right of the preview.
5. Format the widget with the property controls on the right side of the window
(see Formatting Screen Layout Widgets on page 17).
6. Click and drag the widgets according to your preferred screen layout.
Select the Gridlines checkbox to show a grid overlay that helps position elements on the
layout.
To remove a widget from the screen layout, click the X in the upper right corner of the
widget.

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7. Click Save.
The new layout is saved and will appear in the table of layouts on the Screen Editor
page.
8. Click Publish.
The new screen layout appears on the main display.
Formatting Screen Layout Widgets
VIA Connect provides different formatting options for each of the screen layout widgets
(elements). You can define the position, color, format (for date and time) and refresh time (for
Room Code) of these elements. In addition, you can display a customized DNS (Domain
Name System) name instead of the default room name, if local DNS services are supported
by the network and a DNS server is defined (see Changing LAN Settings on page 43).
Formatting Text
Format the following on the Properties tab:
▪Enter the text in the text field.
▪Select the font size and text alignment.
▪Under Auto Resize, click ON to automatically resize the box to fit the size of the text.
When the layout is published, on the main display the box size adjusts to fit the size
of the text.
Format the following on the Color tab:
▪Click the Background color box and select a fill color for the text box.
▪Select the opacity of the text box.
▪Click the Font Color box and select a font color.
▪Under Border, click ON, click the Border Color box and select a border color.
Formatting Room Name 1
Room Name 1 is the address used join a meeting.
Format the following on the Properties tab:
▪In the Room Name field, you can enter one or both of the following:
#roomname# –Automatically displays the IP address of the meeting space
(default).
#airplayname# –Automatically displays the airplay name of the meeting space,
(see Mirroring Apple Laptops and iPhones Using iOS/OS X Airplay Service
on page 55).
▪In the Custom Room Name field, enter a custom name for the meeting space. This
name appears in place of the meeting space IP address when #roomname# is used
in the Room Name field (see bullet above).

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If you enter a name in the Custom Room Name, it does not change the IP address,
but adds a custom name that can make it easier to identify the meeting space. This
name appears in the meeting space list along with the IP address. A participant can
start typing the custom name instead of the IP address to join the meeting
(see Joining a VIA Meeting on page 49).
Custom room names only work if DNS has been configured to properly redirect the
Room Name to the appropriate IP address or if broadcast is working in your
network environment. We recommend adding a text field and including the VIA’s IP
address on the wallpaper as well as the custom name.
▪Under Show Room Name on second Display also, click ON to show the room name
on both displays, when using dual displays (see Connecting Main Display
on page 8).
▪Under Room Name Overlay:
Click ON to always show the room name on top of all content being presented on
the screen.
Select the number of seconds the room name overlay is visible on top of
participant content.
▪Select the font size and text alignment.
▪Under Auto Resize, click ON to automatically resize the box to fit the size of the text.
When the layout is published, on the main display the box size adjusts to fit the size
of the text.
For formatting on the Color tab, see Formatting Text on page 17.
Formatting Room Code
Room Code is the four digit code that participants need to join the meeting.
Format the following on the Properties tab:
▪Under Always show on wallpaper, click ON to always show the room code on the
main display background. The code will be hidden if there is content covering it.
▪Under Show Room Code on second Display also, click ON to show the room code
on both displays, when using dual displays (see Connecting Main Display
on page 8).
▪Under Room Code Refresh Time, select the time, in minutes, for how long a room
code remains before changing to a different code.
▪Select the font size and text alignment.
▪Under Auto Resize, click ON to automatically resize the box to fit the size of the text.
When the layout is published, on the main display the box size adjusts to fit the size
of the text.
For formatting on the Color tab, see Formatting Text on page 17.