Kramer VIA CONNECT PRO User manual

P/N: 2900-300419 Rev 8 www.kramerAV.com
USER MANUAL
MODEL:
VIA Connect PRO
Wireless Presentation and Collaboration
Solution
(For Firmware Version 2.4)

Kramer Electronics Ltd.
VIA Connect PRO –Contents
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Contents
Introduction 1
Getting Started 1
Overview 2
Defining VIA Connect PRO Wireless Presentation and Collaboration Solution 4
For Installer: Installing in a Rack 5
For Installer: Connecting VIA Connect PRO 6
Connecting Main Display 7
For Web Administrator: Configuring Settings –Embedded Web Pages 8
Logging in to Embedded Web Pages 9
Configuring VIA Gateway Settings 10
Managing Network Settings 21
Managing User Access 23
Managing VIA Features 30
Customizing Main Display Look and Feel 39
Maintaining Your VIA Unit 46
Configuring Digital Signage 51
For Web Administrator: Configuring Settings –Gateway Dashboard 61
Logging in to Gateway Dashboard Settings 61
Changing LAN Settings 62
Accessing System Controls 63
For User: Running Kramer VIA App 64
Running the Kramer VIA App for PC and Mac 64
Running the Kramer VIA App for Tablets & Smartphones and for Chromebooks/Chrome Web Browser 65
Running the Kramer VIA App Using an Installation File 65
For User: Participating in a VIA Meeting 66
Logging In to a VIA Meeting 66
Mirroring Your Device Screen 71
Collaborating on Main Display 77
Streaming Video 84
Communicating with Participants 91
Mirroring Main Display on Your Device 97
Managing Room Names 99
Advanced Meeting Functions 101
Technical Specifications 108

Kramer Electronics Ltd.
VIA Connect PRO –Introduction
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Introduction
Welcome to Kramer Electronics! Since 1981, Kramer Electronics has been providing a world
of unique, creative, and affordable solutions to the vast range of problems that confront the
video, audio, presentation, and broadcasting professional on a daily basis. In recent years, we
have redesigned and upgraded most of our line, making the best even better!
Our 20,000-plus different models now appear in 15 groups that are clearly defined by
function: GROUP 1: Distribution Amplifiers; GROUP 2: Switchers and Routers; GROUP 3:
Control Systems; GROUP 4: Format & Standards Converters; GROUP 5: Range Extenders &
Repeaters; GROUP 6: Specialty AV Products; GROUP 7: Scalers; GROUP 8: Cables and
Connectors; GROUP 9: Room Connectivity; GROUP 10: Mounting and Rack Adapters;
GROUP 11: Sierra Video; GROUP 12: Digital Signage; GROUP 13: Audio; GROUP 14:
Collaboration; and GROUP 15: KM & KVM Switches.
Getting Started
We recommend that you:
•Unpack the equipment carefully and save the original box and packaging materials for
possible future shipment.
•Review the contents of this user manual.
Go to www.kramerav.com/downloads/VIA Connect PRO to check for up-to-date user
manuals, application programs, and to check if firmware upgrades are available (where
appropriate).
Achieving the Best Performance
•Use only good quality connection cables (we recommend Kramer high-performance,
high-resolution cables) to avoid interference, deterioration in signal quality due to poor
matching, and elevated noise levels (often associated with low quality cables).
•Do not secure the cables in tight bundles or roll the slack into tight coils.
•Avoid interference from neighboring electrical appliances that may adversely influence
signal quality.
•Position your Kramer VIA Connect PRO away from moisture, excessive sunlight and
dust.
This equipment is to be used only inside a building. It may only be connected to other
equipment that is installed inside a building.

Kramer Electronics Ltd.
VIA Connect PRO –Introduction
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Safety Instructions
Caution: There are no operator serviceable parts inside the unit
Warning: Use only the Kramer Electronics power supply that is provided with the unit
Warning: Disconnect the power and unplug the unit from the wall before installing
Recycling Kramer Products
The Waste Electrical and Electronic Equipment (WEEE) Directive 2002/96/EC aims to reduce
the amount of WEEE sent for disposal to landfill or incineration by requiring it to be collected
and recycled. To comply with the WEEE Directive, Kramer Electronics has made
arrangements with the European Advanced Recycling Network (EARN) and will cover any
costs of treatment, recycling and recovery of waste Kramer Electronics branded equipment on
arrival at the EARN facility. For details of Kramer’s recycling arrangements in your particular
country go to our recycling pages at www.kramerav.com/support/recycling.
Overview
Congratulations on purchasing your Kramer VIA Connect PRO Wireless Presentation and
Collaboration Solution. VIA Connect PRO is a wireless collaboration and presentation
solution that makes sharing and presenting in meetings easier. With any laptop or mobile
device, users can view, edit and comment on documents in real time, share files and chat with
individuals or multiple participants simultaneously. The solution can show up to four screens
on the main display. From any laptop or mobile device, students, teachers or any in-room
meeting participant can view the main display, edit documents together in real time, share any
size file, turn the main display into a digital whiteboard, and more. The solution features iOS
mirroring for MacBook, iPad, iPhone, and Android mirroring (Lollipop OS 5. 0 or newer).
VIA Connect PRO is ideal for huddle rooms, offering the best price-performance in the
market.
Key Features
•60fps Streaming Multimedia –Share HD wireless video streaming (using the VIA app
Multimedia feature).
•Wireless Connection for up to 254 Devices –Utilizing Compatible External Wireless
Network.
•iOS and Android Mirroring.
•Wireless Device Connectivity –No dongle needed.
•DHCP Support.
•Graphic Output Formats –Outputs to either an HDMI or Mini DisplayPort display.
Note: Does not support graphic output to both the HDMI and Mini Display Port
simultaneously.
•Cloud–Based File Sharing –Drag and drop files to the internal VIA cloud storage
(30GB).

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VIA Connect PRO –Introduction
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•Whiteboard Support.
•Control –Give a participant control over a presenter’s PC for true collaboration.
•Chat –Send an instant message to another user.
•iCloud, OneDrive, Google Drive and Dropbox Integration.
•Seamless Integration with VIA Site Management (VSM) Software & the VIA Pad.
•Multilingual Support –Experience VIA in your language.
Typical Applications
VIA Connect PRO is ideal for the following typical applications:
•Boardrooms
•Conference rooms
•Presentation rooms
•Collaboration areas
•Classrooms and training rooms
Supported Devices
The following user devices are supported by the VIA Connect PRO Wireless Presentation
and Collaboration Solution:
•Windows 7/8/10® (32-bit/64-bit) computer
•Macintosh® computer, using OSX 10. 8. x or newer
•Chromebook
•iPad/iPhone® tablet/smartphone (iPad 2 or later, iOS 9 or later)
When using the Airplay service, no Kramer VIA application is needed. However, we
recommend using iOS11 or Sierra OS X for a better experience.
•Android® OS 5. x tablet/smartphone
The minimum system requirement for using the Kramer VIA mirroring feature for
an Android device is Android 5. 1.

Kramer Electronics Ltd.
VIA Connect PRO –Defining VIA Connect PRO Wireless Presentation and Collaboration Solution
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Defining VIA Connect PRO
Wireless Presentation and
Collaboration Solution
This section defines VIA Connect PRO.
Figure 1: VIA Connect PRO Wireless Presentation and Collaboration Solution
#
Feature
Function
USB 3.0 Connectors
Connect to up to two USB devices.
Audio Output 3. 5mm Mini Jack
Connect to earphones or powered speakers.
Security Slot
Connect to a security lock cable.
Power Connector
Connect to the 19V DC power adapter.
HDMI OUT Connector
Connect to an HDMI acceptor.
Mini DisplayPort Connector
Connect to a Mini DisplayPort acceptor.
LAN RJ-45 Connector
Connect to a LAN network or to a wireless router.
USB 3.0 Connectors
Connect to up to two USB devices.

Kramer Electronics Ltd.
VIA Connect PRO –For Installer: Installing in a Rack
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For Installer: Installing in a Rack
This section provides instructions for rack mounting VIA Connect PRO. Before installing in a
rack, verify that the environment is within the recommended range:
•Operation temperature –0to 40C (32 to 104F).
•Storage temperature –-40to +70C (-40 to +158F).
•Humidity –10% to 90%, RHL non-condensing.
When installing in a 19" rack, avoid hazards by taking care that:
It is located within recommended environmental conditions. Operating ambient
temperature of a closed or multi-unit rack assembly may exceed ambient room
temperature.
Once rack mounted, there is enough air flow around VIA Connect PRO.
VIA Connect PRO is placed upright in the correct horizontal position.
To rack-mount VIA Connect PRO:
•Use the optional RK-CONNECT-PRO rack adapter; see the RK-CONNECT-PRO Quick
Start guide for installation instructions, available at:
www.kramerav.com/downloads/VIA Connect PRO
You can also install VIA Connect PRO using one of the following methods:
•Install the mounting plate on a wall with the 4 screws, insert the 2 hand-tightened screws
into the bottom of the device, and mount the device on the mounting plate using the 2
screws.
•Place the device on a flat surface.

Kramer Electronics Ltd.
VIA Connect PRO –For Installer: Connecting VIA Connect PRO
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For Installer: Connecting VIA
Connect PRO
Always switch off the power to each device before connecting it to your VIA Connect PRO.
After connecting your VIA Connect PRO, connect its power and then switch on the power to
each device.
Figure 2: Connecting to the VIA Connect PRO Rear Panel
To connect VIA Connect PRO as illustrated in Figure 2:
1. Connect the keyboard and mouse to the USB 3.0 Connectors on the back panel.
2. Connect one of the following to be used as the main display for the meeting
(see Connecting Main Display on page 7) :
▪HDMI display to the HDMI OUT Connector
▪DisplayPort display to the Mini DisplayPort Connector
Only one display can be connected at a time.
3. Connect one of the following to the LAN RJ-45 Connector using a LAN (Local Area
Network) cable:
▪Your local network
▪A wireless router for connecting to VIA Connect PRO with Wi-Fi
For full functionality, VIA Connect PRO must be connected to a local area network
(LAN). The default IP setting is DHCP that assigns an automatic IP address to your unit.
This enables easy Plug and Play setup when connecting your VIA Connect PRO to the
network. To assign a static IP address, (see Changing LAN Settings on page 62).

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VIA Connect PRO –For Installer: Connecting VIA Connect PRO
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4. Connect the 19V DC power adapter to the Power Connector and plug it into the
mains electricity.
Do not turn the device on before connecting the LAN port to the network.
5. Connect via Wi-Fi with any of the following types of devices:
To enable participation in a collaborative session (send and receive content), all
participant devices (PCs/ MACs/ smartphones/tablets) must be connected to the same
network (LAN - wired/wireless) as the VIA Connect PRO.
▪A Windows 7/8/10® (32-bit/64-bit) computer
▪A Macintosh® computer, using OSX 10. 8. x or newer
▪An iPad/iPhone® tablet/smartphone with the VIA app installed (iPad 2 or later, iOS 9
or later)
When using the Airplay service, no application is needed. However, we recommend
using iOS 11 or Sierra OS X for a better experience.
▪An Android® OS 4. 4. x tablet/smartphone with the VIA app installed.
For using the Android mirroring feature, a device equipped with Android 5. 1
minimum is required.
6. Connect a USB device one of to the USB 3.0 Connectors on the front panel.
7. Connect headphones or a powered speaker to the Audio Output 3. 5mm Mini Jack
on the front panel.
The USB 3.0 Connectors and Audio Output 3. 5mm Mini Jack are not shown in
Figure 2.
Connecting Main Display
The main display is the display screen connected directly to VIA Connect PRO. When VIA
Connect PRO is booted up, the VIA gateway screen appears on the main display. All
collaboration activity is then displayed here. VIA Connect PRO enables connecting one of the
following types of displays:
•HDMI –The HDMI OUT Connector connects to any compatible projection or direct-
view display, such as an LCD monitor. This connection can be routed and switched.
•DisplayPort –The Mini DisplayPort Connector connects to a DisplayPort display or
to a VGA display by means of a mini DP to VGA adapter cable.
VIA Connect PRO’s internal video card reads the EDID (Extended Display Identification
Data) for any connected display and sets the optimum display resolution and image refresh
rate automatically through the HDMI and DisplayPort jacks.

Kramer Electronics Ltd.
VIA Connect PRO –For Web Administrator: Configuring Settings –Embedded Web Pages
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For Web Administrator:
Configuring Settings –Embedded
Web Pages
VIA Connect PRO enables users with Web Administrator access to configure settings for
your VIA Connect PRO unit.
VIA Connect PRO enables you to do the following:
•Logging in to Embedded Web Pages on page 9.
•Configuring VIA Gateway Settings on page 10.
•Managing Network Settings on page 21.
•Managing User Access on page 23.
•Managing VIA Features on page 30.
•Customizing Main Display Look and Feel on page 39.
•Maintaining Your VIA Unit on page 46.
•Configuring Digital Signage on page 51.

Kramer Electronics Ltd.
VIA Connect PRO –For Web Administrator: Configuring Settings –Embedded Web Pages
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Logging in to Embedded Web Pages
The embedded web pages enable you to configure your VIA Connect PRO unit. The
embedded web pages are accessed from any computer through the internet or your local
network.
To log in the VIA Connect PRO embedded web pages:
1. Open a Web browser and go to the IP address for your VIA Connect PRO unit.
The embedded web pages Welcome page appears.
Figure 3: Embedded Web Pages Welcome Page
2. Click Manage Gateway Settings in the upper right corner.
The Administrator Login page appears.
Figure 4: Embedded Web Pages –Administrator Login Page
3. Type a Web Administrator Username (default = su) and Password (default = supass).
You must log in as a user with Web Administrator user role to access settings through the
embedded web pages (see Creating New Users on page 23).
4. Type the two Captcha Text “words” with a space between them in the text box.
You can change the Captcha Text by clicking the refresh button to the right of the text box.

Kramer Electronics Ltd.
VIA Connect PRO –For Web Administrator: Configuring Settings –Embedded Web Pages
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5. Click Login.
The Home page appears.
Figure 5: Embedded Web Pages Home > System Information Page
Click the tabs in the navigation pane on the left to display the VIA web pages.
After changing a setting, click Reset VIA Session for changes to take effect.
For settings that display the Apply or Apply Settings button, click Apply or Apply Settings to
save the changes and then click Reset VIA Session for changes to take effect.
Configuring VIA Gateway Settings
VIA Connect PRO enables you to configure settings that apply to the VIA Connect PRO unit
such as power, time, file format and management settings:
•Verifying System Settings on page 10.
•Configuring Automatic Power Settings on page 15.
•Changing the Web Pages Language on page 11.
•Configuring Date and Time Settings on page 12.
•Configuring VIA Connect PRO to be Managed by VSM on page 16.
•Defining Advanced Settings on page 18.
Verifying System Settings
VIA Connect PRO enables you to verify system settings such as firmware version, date,
uptime, disk space, iOS Mirroring status, Chrome status, Miracast®enabled status, VSM
connectivity, and LAN parameters.

Kramer Electronics Ltd.
VIA Connect PRO –For Web Administrator: Configuring Settings –Embedded Web Pages
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To verify system settings:
•Click Home > System Information on the navigation page.
The System Information page appears (Figure 5).
Changing the Web Pages Language
To change the embedded web pages language:
1. Click VIA Management > VIA Settings on the navigation pane (Figure 5).
The VIA Settings page appears.
Figure 6: VIA Management > VIA Settings > System & iOS Tab
2. Click Display.

Kramer Electronics Ltd.
VIA Connect PRO –For Web Administrator: Configuring Settings –Embedded Web Pages
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The Display tab appears.
Figure 7: VIA Management > VIA Settings > Display Tab
3. Under Language, select the relevant language from the Select Language drop-down.
After rebooting the unit, the web pages language changes to the selected one.
Configuring Date and Time Settings
VIA Connect PRO enables you to change the date format displayed on the embedded web
pages, set the time zone for the VIA Connect PRO unit and add an NTP server.
Changing the Date Format
To change the date format for the embedded web pages:
1. Click VIA Management > VIA Settings on the navigation pane (Figure 5).
The VIA Settings page appears (Figure 6).
2. Click Date & Time.

Kramer Electronics Ltd.
VIA Connect PRO –For Web Administrator: Configuring Settings –Embedded Web Pages
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The Date & Time tab appears.
Figure 8: VIA Management > VIA Settings > Date & Time Tab
3. In the Date and Time Format for Web Interface section, select a format from the Date
and Time Format drop-down.
4. In the VIA Gateway Timezone Configuration section, select the 24 hours format
checkbox to display time in 24 hour format or clear the checkbox to display the time in
12 hour format.
Setting the Time Zone
To set the time zone for VIA Connect PRO:
1. Click VIA Management > VIA Settings navigation pane (Figure 5).
The VIA Settings page appears (Figure 6).
2. Click Date & Time.
The Date & Time tab appears (Figure 8).
3. In the VIA Gateway Timezone Configuration section, select the required time zone from
the Set Time Zone drop-down.

Kramer Electronics Ltd.
VIA Connect PRO –For Web Administrator: Configuring Settings –Embedded Web Pages
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Adding an NTP Server
VIA Connect PRO enables you to add an NTP (Network Time Protocol) server to synchronize
your VIA gateway time.
To add an NTP server:
1. Click VIA Management > Global Settings on the navigation pane (Figure 5).
The Global Settings page appears with the NTP tab open.
Figure 9: VIA Management > Global Settings > NTP Tab
2. In the Enter Server Name field, enter the address of the NTP server.
3. Click Save.
The new NTP server is saved and appears in the NTP Server table.
To edit an NTP server name, click the icon in the Edit column.
To delete an NTP server name, click the icon in the Delete column.

Kramer Electronics Ltd.
VIA Connect PRO –For Web Administrator: Configuring Settings –Embedded Web Pages
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Configuring Automatic Power Settings
VIA Connect PRO enables you to configure automatic power settings for resetting your VIA
Connect PRO unit and saving on power usage.
Configuring Auto Reboot
VIA Connect PRO enables you to define a time of day that the unit automatically reboots.
To configure auto reboot:
1. Click VIA Management > VIA Settings on the on the navigation pane (Figure 5).
The VIA Settings page appears (Figure 6).
2. Click Power.
The Power tab appears.
Figure 10: VIA Management > VIA Settings > Power Tab
3. In the Auto Reboot Timing section, click ON.
4. Select the Hours (24 hour format) and Minutes for the time of day for the VIA Connect
PRO to automatically reboot every day.
5. Click Reset VIA Session for settings to take effect.

Kramer Electronics Ltd.
VIA Connect PRO –For Web Administrator: Configuring Settings –Embedded Web Pages
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Configuring Auto Power Off
VIA Connect PRO enables you to define a time of day that the unit automatically powers off.
To configure auto power off:
1. Click VIA Management > VIA Settings on the navigation pane (Figure 5).
The VIA Settings page appears (Figure 6).
2. Click Power.
The Power tab appears (Figure 10).
3. In the Auto Power Off Timing, click ON.
4. Select the Hours (24 hour format) and Minutes for the time of day for the VIA Connect
PRO to automatically shut off every day.
Activating Energy Saver Mode
Energy saver mode automatically sends your VIA Connect PRO unit into sleep mode after 1
minute of inactivity.
To activate energy saver mode:
1. Click VIA Management > VIA Settings on the navigation pane (Figure 5).
The VIA Settings page appears with the System & IOS tab open (Figure 6).
2. Select the Activate Energy Saver Mode checkbox.
Defining Default Volume Level
VIA Connect PRO enables you to set a default volume level for the VIA unit. After rebooting
the unit, resetting a session, or all users logging off, the volume returns to the defined
level.
To define the default volume level:
1. Click VIA Management > VIA Settings on the navigation pane (Figure 5).
The VIA Settings page appears (Figure 6).
2. Click Advanced.
The Advanced tab appears. (Figure 12).
3. In the Default Audio Level section, select the desired volume level.
Configuring VIA Connect PRO to be Managed by VSM
VSM (VIA Site Management) is an optional, web-based software application (subject to a
separate pricing) that enables an administrator to monitor and make changes to all VIA
gateways connected to the network. VIA Connect PRO enables you to activate VSM
management for a VIA gateway and define which gateway functions are managed by VSM.
Contact your regional sales representative for more details about this solution.
If VIA discovery is enabled and configured at VSM side, your VIA device will be automatically
added under VSM supervision.

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VIA Connect PRO –For Web Administrator: Configuring Settings –Embedded Web Pages
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To configure VIA Connect PRO to be managed by VSM when VIA Discovery is not
activated:
1. Click VIA Management > VIA Site Management on the navigation pane (Figure 5).
The VIA Site Management page appears.
Figure 11: VIA Management > VIA Site Management Page
2. In the Step 1: Server Settings section, enter the VSM Server IP.
3. Enter the Gateway ID that was defined in VSM for this gateway.
4. Click Validate and Save.
Changes take effect immediately.
VIA Connect PRO must be able to connect to VSM while validating is in progress.
-OR-
Click Save for changes to be saved with no validation from VSM.
Since validation is not made immediately, any error entered at this stage –like duplication of
ID must be corrected manually at a later stage.
5. In the Step 2: Configuration section, select From VIA Site Management for all functions
to be managed by VSM.
-OR-
Select All From VIA Site Management (VSM) to manage all functions from VSM.
After clicking Apply and Reset, changes take 30 minutes to 1 hour to take effect, to allow time
to communicate with VSM.

Kramer Electronics Ltd.
VIA Connect PRO –For Web Administrator: Configuring Settings –Embedded Web Pages
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Defining Advanced Settings
VIA Connect PRO enables you to define advanced settings for your VIA Connect PRO
gateway.
Defining Automatic End of Meeting Actions
VIA Connect PRO enables you to define what happens when all meeting participants have
disconnected from VIA Connect PRO.
To define end of meeting actions:
1. Click VIA Management > VIA Settings on the navigation pane (Figure 5).
The VIA Settings page appears (Figure 6).
2. Click Advanced.