Mitel MiVOICE 6920 User manual

Mitel 6920 IP
LCD Screen
Programmable Keys
Soft Keys
Navigation Keys/Select
Button
Dial Pad
Fixed Function Keys
Handset (Optional cordless
handset shown)
6
7
5
4
3
2
1
6programmable, multi-function, self-labeling keys allowing up
to 18 specific functions
4intuitive state sensitive softkeys
INTERNAL CALLS
+Pick up the handset (optional)
+Dial the extension number
+Called party’s phone will ring
4
1
6
5
8
7 3
MAKING A CALL
+Lift the Handset OR
+Press (Speaker/Headset)
+Dial 9for an outside line
+Dial the 10 digit telephone number
Your phone must be configured to use the
Speaker audio path for speaker operation or
Headset audio path for headset operation.
Fixed Function Keys
TRANSFER TO VOICEMAIL
While connected to the caller
+Press
+Dial the extension number
+Hang up to complete transfer
HOLD
To place a call on Hold
+Press (Hold)
+Hang up or place another call
To return to a call on Hold
Tap the applicable Line Key with the
flashing (Hold) Icon.
CONFERENCE
While connected to a 2-party call
+Tap softkey
+Dial the number of the next party
+Wait for an answer
+Tap all parties are connected
To leave a Conference
+Hang up or press (Goodbye)
Add User
Join Calls
Quick Reference Guide
Speaker
8
2
TRANSFER A CALL
While connected to a live call
+Tap the softkey
+Dial the desired number
+Hang up OR wait for the called party to
answer, announce the transfer, then hang
up
Transfer
Contacts
Call History
Voicemail
Settings
Volume
Mute
Speaker /
Headset
Goodbye
Redial
Hold

Mitel 6920 IP Quick Reference Guide
DIRECTED CALL PICKUP
Picks up any ringing telephone
+Press the Call Pickup feature key
+Dial the extension of the ringing
telephone
MESSAGE
To access your voice mailbox
+Press
If the phone is idle
oTap the softkey to view
date/time of last message received
oTap the softkey to clear the
current message indicators, does not
delete message
+Tap the softkey
More
Erase
Call
CALL PARK
To park a call
+Press the Call Park feature key
+Hang up or press (Goodbye)
To retrieve a park call
+Press the flashing Call Park feature key
PAGE
Page all telephones not on a call
+Press the Page feature key
+Make the announcement
+Hang up or press (Goodbye) to
end the page
VOICE CALL
Station-to-Station calling without making
the phone ring. Voice announces out
speaker, called party responds
+Press Voice Call feature key
+Dial extension number, or extension
programmed feature key
+Speak after the tone
RECORD-A-CALL
This feature uses your voicemail system to
record your phone conversations.
You may be required by law to inform the caller(s) you are
recording the conversation
To start a recording while on a 2-party call
+Press the Rec Call feature key
CONTROLS WHILE RECORDING
+To Pause, tap the softkey
+To resume, tap the softkey
+To stop recording without saving, tap the
softkey
+To stop and save a recording, tap the
softkey, or simply hang up
Pause
Resume
Erase
Save
CELL ON/OFF (Call Twinning)
To ring your desk phone and cell phone
simultaneously
+Press Cell On/Off (green light is on)
To return ringing to your desk phone
+Press Cell On/Off (green light is off)
+Speak after the tone
“Cell” can be any outside phone device &
number
HANDOFF
Move between your desk and cell phone
seamlessly with out the caller knowing
To push an in-progress call from Cell to Desk
+Press Handoff feature key
To pull an in-progress call from Desk to Cell
+Press Handoff feature key
+Answer cell phone
+Converse on cell phone
MUTE
To Mute the microphone during a call
+Press (Mute), the Mute light turns on
To turn Mute off during a call
+Press (Mute), the Mute light turns off
REDIAL
To redial the most recently dialed number
displayed on the Home screen
+Press the hard key twice OR
+Tap the softkey
Pressing the hard key once
accesses the Outgoing calls list in the
Call History application
Redial

Mitel 6920 IP Quick Reference Guide
CUSTOMIZE YOUR NEW PHONE!
Simply program the buttons on your phone
See User Portal Guide for Details
Additional Resource Center
To access additional user guides and quick
reference guides, visit:
http://support.electriclightwave.com/article-
categories/uc-cloud-voice/
HOTDESK
+Tap the softkey
+Tap the softkey
+Enter your extension number
+Press #(pound)
+Enter PIN (default is 1111)
+Press #(pound)
Hotdesk
Login
Your voice mailbox PIN # and Hotdesk PIN
# are the same. Once you setup your
mailbox and reset your voicemail PIN; your
Hotdesk PIN will be changed as well.
•Logout of your phone
•Hotdesk back into your phones, using
your voice mailbox password as your pin
number. This will verify your Hotdesk
PIN has been updated.
(Similar to restarting your PC after an update.)
Please Note:
PHONE FEATURE TEACHER
To access interactive user guides, visit:
http://training.mitel.com/cw/WebSite/techTrai
ning/OnlineTutorials/Mitel%206900_Series_F
eatureTeacher_output/story.html
NOTES

Mitel 6920 IP Quick Reference Guide
HOME SCREEN
The Home Screen displays the date and time along with the last dialed
number. It is the default screen displayed when the phone is in an idle
state.
CALL SCREEN
During an incoming, outgoing or when on an active call, all the essential
information regarding the call is displayed on screen, including the caller’s
avatar, name, number, and call duration timer. The context-sensitive
softkeys also change allowing you access to more call handling features.
CONTACTS SCREEN
The Contacts application is your personal phone book and directory,
conveniently stored within your phone. The Mitel MiVoice 6920 IP phone
supports a localized Personal contact folder as well as enhanced
functionality allowing for interoperability with LDAP (corporate) directories.
CALL HISTORY
The Call History application is a stored log of your missed, outgoing and
received calls. You can view details of all your outgoing, received, or
missed calls. Your telephone logs the type of call, information regarding
the remote party (name, number and avatar), and the time of the call.