Mitel networks 5240 User manual

USER GUIDE

3300 ICP - 5.1

L
Contents
ABOUT THE 5240 IP APPLIANCE 
,3$SSOLDQFH)HDWXUHV 
TIPS FOR YOUR COMFORT AND SAFETY 
'RQWFUDGOHWKHKDQGVHW 
3URWHFW\RXUKHDULQJ 
$G XVWLQJWKHYLHZLQJDQJOH 
FOR USERS ON RESILIENT 3300 ICP SYSTEMS 
CUSTOMIZING YOUR 5240 APPLIANCE 
5LQJHU&RQWURO 
+DQGVHW+HDGVHWDQG6SHDNHUSKRQH9ROXPH 
'LVSOD\&RQWUDVW&RQWURO 
4XLFN.H\3URJUDPPLQJ 
/DQJXDJH&KDQJH 
MAKING AND ANSWERING CALLS 
0DNHDFDOO 
$QVZHUDFDOO 
(QGDFDOO 
5HGLDO 
5HGLDO6DYHG1XPEHU 
6SHHG&DOO3HUVRQDO 
+DQGVIUHH2SHUDWLRQ 
$XWR$QVZHU 

LL
CALL HANDLING 
+ROG 
7UDQVIHU 
&RQIHUHQFH 
&RQIHUHQFH6SOLW 
$GG+HOG 
6ZDS 
&DOO)RUZDUG 
&DOO)RUZDUG5HPRWH 
&DOO)RUZDUG(QG&KDLQLQJ 
&DOO)RUZDUG)RUFHG 
&DOO)RUZDUG2YHUULGH 
0HVVDJLQJ$GYLVRU\ 
0HVVDJLQJ&DOOEDFN 
USING OTHER FEATURES 
$FFRXQW&RGHV 
&DOOEDFN 
&DOO3DUN 
&DOO3LFNXS 
&DPSRQ 
'R1RW'LVWXUE 
2YHUULGH,QWUXGH 
3DJLQJ 
'LUHFW3DJLQJ 
5HPLQGHU 
+HDGVHW2SHUDWLRQ 
+HDGVHW2SHUDWLRQZLWK)HDWXUH&RQWURO6ZLWFK 
0XVLF 
&DOFXODWRU 
*URXS3DJLQJ0HHW0H$QVZHU 
7UXQN)ODVK 
5HFRUGD&DOO 
+RW'HVNLQJ 
7DJ&DOO 

LLL
USING THE APPLICATIONS 
3HUVRQDO'LUHFWRU\ 
&RUSRUDWH'LUHFWRU\ 
&DOO/RJV 
6SHHG'LDOV 
%RRNPDUNV 
2QOLQH6HUYLFHV 
0LWHO1HWZRUNV,U'$0RGXOH 
6SHHFK5HFRJQLWLRQ 
USING VISUAL VOICE MAIL 
6HWWLQJXS\RXUPDLOER[ 
$ERXWWKH9RLFH0DLOPDLQVFUHHQ 
6RUWLQJ0HVVDJHV 
3OD\LQJPHVVDJHV 
0DNLQJDQG5HSO\LQJWR0HVVDJHV 
5HFRUGLQJ0HPRV 
&UHDWLQJ'LVWULEXWLRQ/LVWV 
&KDQJLQJ\RXU*UHHWLQJV1DPHDQG3DVVFRGH 


ABOUT THE 5240 IP APPLIANCE
7KH0LWHO1HWZRUNV,3$SSOLDQFHLVDGLJLWDOWHOHSKRQHWKDWDOVRVHUYHV
DVDJDWHZD\WR\RXUFRPSDQ\QHWZRUNSURYLGLQJ\RXZLWKUHDOWLPHDFFHVV
WRDSSOLFDWLRQVDQGVHUYLFHVVXFKDVZHEEURZVLQJGLUHFWRU\PDQDJHPHQW
DQGYLVXDOYRLFHPDLO
7KH,3$SSOLDQFHIHDWXUHVDIXOOGXSOH[VSHDNHUSKRQHWKDWDOORZV\RX
WKHIUHHGRPWRZRUNDW\RXUFRPSXWHUGXULQJFDOOVWKHVL[FRPPDQGNH\V
DQGQLQHSURJUDPPDEOHTXLFNNH\VSURYLGHFRQYHQLHQWDFFHVVWRIHDWXUHV
3URJUDPPLQJWKHTXLFNNH\VLVVLPSOHWKDQNVWRWKHHDV\WRIROORZVFUHHQ
SURPSWV)RUHYHQHDVLHUSURJUDPPLQJXVHWKH'HVNWRS7RRODFRPSDQLRQ
DSSOLFDWLRQIRUWKH,3$SSOLDQFHWKDWUXQVRQD3&


5240 IP Appliance Features
)HDWXUH )XQFWLRQ
5LQJLQJ,QGLFDWRU IODVKHVWRVLJQDODQLQFRPLQJFDOO
$XGLR'HYLFH
&RQWUROV
VZLWFKHVEHWZHHQKHDGVHWDQGKDQGVHWRSHUDWLRQ
PXWHVWKHKDQGVIUHHPLFURSKRQHDQGDG XVWVWKH
VRXQGOHYHO
&RPPDQG.H\V LQYRNHVWKHFRPPDQGRUIXQFWLRQGHVFULEHGE\WKH
DG DFHQWODEHO7KHFRPPDQGRUIXQFWLRQFKDQJHV
DFFRUGLQJWRWKHVFUHHQ\RXDUHLQ
7HOHSKRQ\)HDWXUH
.H\V
HQDEOHVDQGGLVDEOHV+DQGVIUHHRSHUDWLRQSODFHV
FDOOVRQ+ROG7KH6SHHFK5HFRJQLWLRQNH\GLDOV
WKHDXWRPDWHGDWWHQGDQWRURWKHUVHUYLFHDV
GHWHUPLQHGE\V\VWHPSURJUDPPLQJ
$SSOLFDWLRQ.H\V DFFHVVHVIXQFWLRQVVHUYLFHVDQGDSSOLFDWLRQV
SURYLGHGRQWKH,3$SSOLDQFH6HH8VLQJWKH
$SSOLFDWLRQVIRUPRUHLQIRUPDWLRQ
0HVVDJH,QGLFDWRU IODVKHVZKHQ\RXKDYHDQHZYRLFHPHVVDJH
,QIUD5HG
7UDQVFHLYHU/HQV
OLQNVWKH,3$SSOLDQFHWRD3DOP+DQGKHOG
3HUVRQDO'LJLWDO$VVLVWDQW3'$HQDEOLQJXVHUVWR
VSHHGGLDOFDOOVIURPWKHLU3DOP26DGGUHVVERRNRU
WRDFFHVVIHDWXUHVDQGWHOHSKRQHQXPEHUV
SURJUDPPHGRQWKHLURZQH[WHQVLRQ)RUPRUH
LQIRUPDWLRQRQXVLQJWKH3'$UHIHUWRWKH0LWHO
1HWZRUNV3'$DQG,U'$0RGXOHWHFKQLFDO
GRFXPHQWDWLRQ
'LVSOD\6FUHHQ SURYLGHVDODUJHKLJKUHVROXWLRQYLHZLQJDUHDIRU
HDVHRIXVH
4XLFN.H\V LQYRNHWKHFRPPDQGRUIXQFWLRQLQGLFDWHGE\WKH
DG DFHQWODEHO7KHERWWRPTXLFNNH\LVDOZD\V\RXU
3ULPH/LQHWKHUHPDLQLQJTXLFNNH\VDUH
SURJUDPPDEOH
1DYLJDWLRQ.H\V VFUROOVWKHGLVSOD\WRWKHQH[WRUSUHYLRXVSDJH7KH
OHIWDUURZNH\EDFNVSDFHVHUDVLQJDQ\FKDUDFWHUVWR
WKHOHIW7KHULJKWDUURZNH\LQVHUWVVSDFHV2.
SHUIRUPVWKHGHIDXOWFRPPDQGRQDVHOHFWHGLWHP
'LDOSDG.H\V XVHGIRUGLDOLQJZKHQLQSKRQHPRGHDQGWRHQWHU
FKDUDFWHUVZKHQLQDSSOLFDWLRQPRGH


TIPS FOR YOUR COMFORT AND SAFETY
Don’t cradle the handset!
3URORQJHGXVHRIWKHKDQGVHWFDQOHDGWRQHFNVKRXOGHURUEDFNGLVFRPIRUW
HVSHFLDOO\LI\RXFUDGOHWKHKDQGVHWEHWZHHQ\RXUHDUDQGVKRXOGHU,I\RX
WDONRQWKHSKRQHDORW\RXPD\ILQGLWPRUHFRPIRUWDEOHWRXVHDKHDGVHW
6HH+HDGVHW2SHUDWLRQIRUPRUHLQIRUPDWLRQ
Protect your hearing
<RXU,3$SSOLDQFHKDVDFRQWUROIRUDG XVWLQJWKHYROXPHRIWKHKDQGVHW
UHFHLYHURUKHDGVHW%HFDXVHFRQWLQXRXVH[SRVXUHWRORXGVRXQGVFDQ
FRQWULEXWHWRKHDULQJORVVNHHSWKHYROXPHDWDPRGHUDWHOHYHO
Adjusting the viewing angle
7KHVWDQGEXLOWLQWR\RXU,3$SSOLDQFHWLOWVWRJLYH\RXDEHWWHUYLHZRI
WKHNH\V
7RDGMXVWWKHYLHZLQJDQJOH
 'HSUHVVWKHEXWWRQRQWKHVWDQGDWWKHEDFNRIWKHVHW
 6OLGHWKHVWDQGLQRURXWWRDFKLHYHWKHGHVLUHGDQJOH
 5HOHDVHWKHEXWWRQ
FOR USERS ON RESILIENT 3300 ICP SYSTEMS
,IGXULQJDFDOO\RXKHDUWZREHHSVUHSHDWHGHYHU\VHFRQGVLWPHDQVWKDW
\RXUSKRQHLVVZLWFKLQJWRDVHFRQGDU\,&3V\VWHP7KHFDOOFRQWLQXHV
EXWWKHNH\VDQGIHDWXUHVRQ\RXUSKRQHVWRSZRUNLQJ7KHNH\VDQGPRVW
IHDWXUHVEHJLQZRUNLQJDJDLQDIWHU\RXKDQJXS1RUPDORSHUDWLRQUHVXPHV
ZKHQ\RXUSKRQHVZLWFKHVEDFNWRWKHSULPDU\V\VWHP,I\RXUSKRQHLVLGOH
DQGVZLWFKHGWRWKHVHFRQGDU\V\VWHP\RXOOVHHDIODVKLQJUHFWDQJOHRQWKH
GLVSOD\7KHUHFWDQJOHUHPDLQVXQWLOWKHVZLWFKWRWKHSULPDU\V\VWHPLV
FRPSOHWH


CUSTOMIZING YOUR 5240 APPLIANCE
Ringer Control
7RDGMXVWWKH5LQJHU9ROXPHZKLOH ,3$SSOLDQFHLVULQJLQJ
z 3UHVVWKHYROXPHFRQWUROEXWWRQVORFDWHGDERYHWKHGLVSOD\
7RDGMXVWWKH5LQJHU9ROXPHRU3LWFKZKLOHWKH ,3$SSOLDQFHLV
LGOH
 3UHVV6(77,1*6
 3UHVVWKH0RUHFRPPDQGNH\
 3UHVVWKH5LQJ$GMXVWFRPPDQGNH\
 3UHVVWKH5LQJHU9RORU5LQJHU3LWFKFRPPDQGNH\
 3UHVVWKHYROXPHFRQWUROEXWWRQVORFDWHGDERYHWKHGLVSOD\WRDG XVWWKH
YROXPHRUSLWFK
 3UHVV6(77,1*6
Handset, Headset and Speakerphone Volume
7RDGMXVWWKHYROXPHRIWKHDFWLYHUHFHLYHU
z 3UHVVWKHYROXPHFRQWUROEXWWRQVORFDWHGDERYHWKHGLVSOD\
Display Contrast Control
7RDGMXVWWKH'LVSOD\&RQWUDVWZKLOHWKH ,3$SSOLDQFHLVLGOH
z 3UHVVWKHYROXPHFRQWUROEXWWRQVORFDWHGDERYHWKHGLVSOD\


Quick Key Programming
<RXFDQSURJUDP\RXUTXLFNNH\VXVLQJWKH,3$SSOLDQFHRUWKH
'HVNWRS7RRO7KH'HVNWRS7RROLVDFRPSDQLRQDSSOLFDWLRQIRUWKH,3
$SSOLDQFHWKDWUXQVRQD3&,WDOORZV\RXWRODEHOWKHTXLFNNH\VWKDW\RX
SURJUDPPHG7KHODEHOVDSSHDURQWKHGLVSOD\DQGFDQQRWEHDVVLJQHGIURP
WKH,3$SSOLDQFHLWVHOI
7RGLVSOD\WKHIHDWXUHWKDWLVFXUUHQWO\SURJUDPPHGWRDTXLFNNH\
 3UHVV6(77,1*6
 3UHVVDTXLFNNH\
 3UHVVDQRWKHUTXLFNNH\RU6(77,1*6WRH[LWWKH6HWWLQJVPHQX
7RSURJUDPDTXLFNNH\
 3UHVV6(77,1*6
 3UHVVDTXLFNNH\
 'RRQHRIWKHIROORZLQJ
 7RUHSURJUDPWKHNH\SUHVVWKH&KDQJH H\FRPPDQGNH\DQG
WKHQVHOHFWDQHZIHDWXUH
 7RFOHDUWKHNH\SUHVVWKH&OHDU H\FRPPDQGNH\
 3UHVV6(77,1*6WRH[LWWKH6HWWLQJVPHQX
1RWHV
 8VHWKH'HVNWRS7RROWRDVVLJQODEHOVWRWKHTXLFNNH\V
 :KHQSURJUDPPLQJVSHHGGLDOQXPEHUV\RXFDQLQVHUWDSDXVHIRUGLDO
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WKHQWKH,QVHUW3DXVHFRPPDQGNH\DWWKHDSSURSULDWHSRLQWWKLV
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
Language Change
7RFKDQJHWKHODQJXDJHRQWKHGLVSOD\
 3UHVV6(77,1*6
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 3UHVVWKH/DQJXDJHFRPPDQGNH\
 3UHVVWKHFRPPDQGNH\IRUWKHGHVLUHGODQJXDJH
 3UHVV6(77,1*6WRH[LWWKH6HWWLQJVPHQX
MAKING AND ANSWERING CALLS
Make a call
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Answer a call
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End a call
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z 7RHQGDKDQGVHWFDOOUHSODFHWKHKDQGVHW
Redial
7RUHGLDOWKHODVWQXPEHUWKDW\RXPDQXDOO\GLDOHG
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 3UHVV5HGLDOFRPPDQGNH\


Redial - Saved Number
7RVDYHWKHODVWQXPEHUWKDW\RXPDQXDOO\GLDOHG
 /LIWWKHKDQGVHW
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7R5HGLDODVDYHGQXPEHU
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 'LDO
Speed Call - Personal
7RVWRUHDSHUVRQDO6SHHG&DOOQXPEHU
 3UHVV6(77,1*6
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 3UHVV6SHHG&DOOFRPPDQGNH\
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NH\
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7RGLDODVWRUHGSHUVRQDO6SHHG&DOOQXPEHU
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 3UHVVD6SHHG&DOOTXLFNNH\

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Handsfree Operation
7RHQDEOH+DQGVIUHH2SHUDWLRQ
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7RHQGD+DQGVIUHHFDOO
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Auto-Answer
7KLVIHDWXUHDXWRPDWLFDOO\FRQQHFWVLQWHUQDOFDOOVWR\RXUH[WHQVLRQ&DOOVDUH
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RUXVHWKHKDQGVHW
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25
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
CALL HANDLING
Hold
7RSODFHDFDOORQ+ROG
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7RUHWULHYHDFDOOIURP+ROG
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7RUHWULHYHDFDOOIURP+ROGDWDQRWKHUH[WHQVLRQ
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25
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Transfer
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 3UHVV7UDQV&RQIFRPPDQGNH\
 'LDOWKHQXPEHURIWKHQH[WSDUW\
 'RRQHRIWKHIROORZLQJ
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7RFRPSOHWHWKH7UDQVIHUKDQJXSRUSUHVVWKH5HOHDVH0H
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XS
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7RUHWXUQWRWKHILUVWFDOOEHIRUHFRPSOHWLQJWKHWUDQVIHUSUHVVWKH
%DFN7R+HOGRU7UDGH&DOOVFRPPDQGNH\


Conference
7RVHWXSD&RQIHUHQFHZKHQDWZR
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DUW\FDOOLVDOUHDG\HVWDEOLVKHGRU
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 3UHVV7UDQV&RQIFRPPDQGNH\
 'LDOWKHQXPEHURIWKHQH[WSDUW\
 :DLWIRUDQDQVZHU
 3UHVVWKH7UDQV&RQIFRPPDQGNH\
7ROHDYHD&RQIHUHQFH
z +DQJXS
Conference Split
7RVSOLWDFRQIHUHQFHDQGVSHDNSULYDWHO\ZLWKWKHRULJLQDOSDUW\
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3UHVVWKH6SOLWFRPPDQGNH\
Add Held
7RPRYHDFDOORQ+ROGWRDQRWKHUOLQHDSSHDUDQFH
 3UHVVWKHDYDLODEOHOLQHNH\
 3UHVVWKH$GG+HOGFRPPDQGNH\
 3UHVVWKHOLQHNH\ZLWKWKHIODVKLQJLFRQ
7RDGGDFDOORQ+ROGWRDQH[LVWLQJFRQYHUVDWLRQRUFRQIHUHQFH
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 3UHVVWKHOLQHNH\ZLWKWKHIODVKLQJLFRQ
Swap
7RFDOODQRWKHUSDUW\ZKHQ\RXDUHLQDQHVWDEOLVKHGWZRSDUW\FDOO
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7RDOWHUQDWHEHWZHHQWKHWZRSDUWLHV
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3UHVVWKH7UDGH&DOOVFRPPDQGNH\


Call Forward
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FDOOVUHJDUGOHVVRIWKHVWDWHRI\RXUWHOHSKRQH
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7RSURJUDP&DOO)RUZDUG
 3UHVV6(77,1*6
 3UHVVWKH0RUHFRPPDQGNH\
 3UHVVWKH)RUZDUGLQJFRPPDQGNH\
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 'RRQHRIWKHIROORZLQJ
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 7RIRUZDUGRQO\H[WHUQDOFDOOVSUHVVWKH([WHUQDOFRPPDQGNH\
 7RIRUZDUGERWKLQWHUQDODQGH[WHUQDOFDOOVSUHVVWKH%RWKFRPPDQG
NH\
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 3UHVVWKH6DYH2QRUSUHVVWKH6DYH2IIFRPPDQGNH\
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
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 3UHVV6(77,1*6WRH[LWWKH6HWWLQJVPHQX
Call Forward - Remote
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 3UHVV6(77,1*6
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 3UHVVWKH)RUZDUGLQJFRPPDQGNH\
 3UHVVWKH7R0HFRPPDQGNH\
 'LDOWKHQXPEHURIWKHUHPRWHH[WHQVLRQ
 3UHVVWKH6DYH2QFRPPDQGNH\
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 3UHVVWKH7XUQ)ZG2IIFRPPDQGNH\
 3UHVV6(77,1*6WRH[LWWKH6HWWLQJVPHQX


Call Forward - End Chaining
7RHQVXUHWKDWFDOOVGRQRWJHWIRUZDUGHGDJDLQE\WKHGHVWLQDWLRQ
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 'LDO
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Call Forward - Forced
7RIRUFHDQLQFRPLQJFDOOWREHIRUZDUGHG
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Call Forward - Override
7RRYHUULGH&DOO)RUZDUGDQGULQJDQH[WHQVLRQ
 /LIWWKHKDQGVHW
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Messaging - Advisory
7KLVIHDWXUHGLVSOD\VDPHVVDJHRQDFDOOLQJH[WHQVLRQVSKRQHWRVD\WKDW
\RXDUHIRUH[DPSOHRQYDFDWLRQRIIVLFNRULQDPHHWLQJ
7RWXUQ0HVVDJLQJ$GYLVRU\RQRURII
 'RRQHRIWKHIROORZLQJ
 3UHVV6(77,1*6
 3UHVVWKH0HVVDJLQJFRPPDQGNH\
 3UHVVWKH0RUHFRPPDQGNH\
 3UHVVWKH0HVVDJLQJFRPPDQGNH\
 3UHVVWKH$GYLVRU\FRPPDQGNH\
 3UHVVWKH1H[W0VJFRPPDQGNH\XQWLOWKHGHVLUHGPHVVDJHDSSHDUV
 3UHVVWKH7XUQ0VJ2QRU7XUQ0VJ2IIFRPPDQGNH\
 3UHVV6(77,1*6WRH[LWWKH6HWWLQJVPHQX


Messaging - Callback
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EXV\RUULQJEDFNWRQH
z 3UHVV/HDYH$0VJFRPPDQGNH\
7RUHVSRQGWRDPHVVDJHZDLWLQJFRQGLWLRQRQ\RXUWHOHSKRQH
'RRQHRIWKHIROORZLQJ
z 3UHVV0HVVDJLQJIROORZHGE\&DOO
z /LIWWKHKDQGVHWDQGWKHQSUHVV0HVVDJLQJ
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WKDWOHIWWKHROGHVWPHVVDJH
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 3UHVVWKH0HVVDJLQJFRPPDQGNH\
 ,IDSDVVZRUGLVUHTXLUHGHQWHU\RXUSDVVZRUGDQGSUHVVWKH(QWHU
FRPPDQGNH\
 3UHVVWKH5HDG0HVVDJHFRPPDQGNH\
 3UHVVWKH&DOO0H%DFNFRPPDQGNH\
 'RRQHRIWKHIROORZLQJ
 7RFDOOWKHPHVVDJHVHQGHUSUHVVWKH&DOOFRPPDQGNH\
 7RGHOHWHWKHPHVVDJHSUHVVWKH(UDVH0VJ&DOOFRPPDQGNH\
 7RYLHZWKHQH[WPHVVDJHSUHVVWKH1H[W0VJFRPPDQGNH\
7RFKHFNIRUPHVVDJHVIURPDUHPRWHH[WHQVLRQ
 3UHVVWKH0HVVDJLQJFRPPDQGNH\
 3UHVVWKH5HPRWH0VJVFRPPDQGNH\
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FRPPDQGNH\
 3UHVVWKH5HDG0HVVDJHFRPPDQGNH\


7RVHWDSDVVZRUGXSWRGLJLWVQRWLQFOXGLQJ 
 3UHVVWKH0HVVDJLQJFRPPDQGNH\
 3UHVVWKH1HZ3DVVZRUGFRPPDQGNH\
 (QWHUDSDVVZRUG
 3UHVVWKH(QWHUFRPPDQGNH\
 (QWHUWKHSDVVZRUGDJDLQ
 3UHVVWKH(QWHUFRPPDQGNH\
 3UHVV6(77,1*6WRH[LWWKH6HWWLQJVPHQX
7RFKDQJHRUFOHDU\RXUSDVVZRUG
 3UHVVWKH0HVVDJLQJFRPPDQGNH\
 3UHVVWKH1HZ3DVVZRUGFRPPDQGNH\
 (QWHU\RXUFXUUHQWSDVVZRUG
 3UHVVWKH(QWHUFRPPDQGNH\
 3UHVVWKH1HZ3DVVZRUGFRPPDQGNH\
 (QWHU\RXUFXUUHQWSDVVZRUG
 3UHVVWKH(QWHUFRPPDQGNH\
 'RRQHRIWKHIROORZLQJ
 7RFKDQJH\RXUSDVVZRUGHQWHUDQHZSDVVZRUGDQGSUHVVWKH(QWHU
FRPPDQGNH\
 7RFOHDU\RXUSDVVZRUGSUHVV
 3UHVV6(77,1*6WRH[LWWKH6HWWLQJVPHQX