Mitel 5320 Instruction manual

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Better . Connected
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Flip Connect
Mitel 5320(e) IP Phone
Quick User Guide
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Elements of your phone
1) Display Provides a large, high-resolution viewing area that assists you in selecting and using phone features.
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2) Ring/Message Indicator Flashes to signal an incoming call and to indicate a message waiting in your voice mailbox.
3) Volume, Speaker
and Mute Controls
Provides the following audio control capability:
- (UP) and (DOWN) provide volume control for the ringer, handset, and handsfree speakers.
- (SPEAKER) enables and disables Handsfree mode.
- (MUTE) enables Mute, which allows you to temporarily turn your phone's handset, headset or handsfree
microphone off during a call.
4) Fixed Function Keys
5) Keypad Use to dial.
6) Navigation Page Keys Use to display additional pages of information for certain applications. The 5320e has two page navigation keys: Back and
Next.
7) Programmable
Feature Keys and Softkeys
Provides 7 self-labeling keys that can be programmed as speed call keys, fixed function keys, hard keys, applications, or
line appearance keys, according to your communication needs. On your home page, the bottom left feature key is always
your Prime Line key. The top three keys are softkeys.
8) Handsfree Speaker Provides sound for Handsfree calls and background music.
9) Handset Use for handset calls. If you are in headset or handsfree mode, you do not need to use the handset.
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Gives you access to the following phone functions:
- (MENU): provides access to menus for your phone's applications and settings.
- (CANCEL): ends a call when pressed during the call, and, when you are programming the phone, eliminates any
input and returns to the previous menu level.
- (REDIAL): calls the last number dialed.
- (HOLD): places the current call on hold.
- (TRANS/CONF): initiates a call transfer or establishes a three-party conference call.
- (MESSAGE): provides access to your voice mailbox and flashes to notify you of messages waiting in your voice
mailbox. Note: The Ring/Message indicator also flashes when messages are waiting.
Mitel 5320(e) IP Phone
Quick User Guide
ECT
Better . Connected
TM

Setting the
ring volume
With the handset in its cradle and an incoming call ringing the phone, press the volume buttons, up( ) to increase,
down( ) to decrease, this will automatically save.
Setting the
speaker volume
Press the loudspeaker button( ) then press the volume buttons, up( ) to increase, down( ) to decrease, this will
automatically save.
Setting the
earpiece volume
Lift the handset then press the volume buttons, up( ) to increase, down( ) to decrease, this will automatically save.
Group pickup Lift hand piece or press Loudspeaker button( ) , followed by the Pickup softkey. Please note you may have to page across
using the Navigation Page Keys (6).
Place a call on hold When on a call press the hold button( ) the line indicator light will start flashing. Press the hold button( ) again or the
flashing line indicator light to retrieve the call, the line indicator light will return to solid.
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To enable DND press the DND softkey, press again to disable. Alternatively you can dial *( ) 0( ) 6( ) followed by
the cancel button( ). Dial #( ) 2( ) 0( ) followed by the cancel button( ) to disable. The DND icon( )
will be visable to indicate DND is active.
DND (Do Not Disturb)
Transferring
Calls
When on a call press the TRANS/CONF button( ), using the keypad dial the number of the third party, you can then do one
of the following, depending on how you wish to complete the transfer:
- To blind transfer, not announcing the caller to the third party, simply hang up the call.
- To announce the caller, wait for the third party to answer, consult, then hang up.
- To send the caller to the third parties voicemail, take the caller of hold by pressing the TRANS/CONF button( ), then
press the MESSAGE button( ), followed by the third parties extension number. The caller will then be able to leave
the third party a message.
- To cancel a transfer, press the cancel button( )
Parking a
Call
When on a call press the Park softkey and then hang up. This will put the call on hold and you can then advise someone else to pick up the
call.
To pickup the call from another phone simply press the Park softkey again, then lift the hand piece.
Call History Use this application to display logs of your most recent 50 calls. After the 50-call limit has been reached, the oldest log is
replaced each time a new call is missed, made, or answered. From the idle display, press the Menu( ) button and then
press Call History. (Missed Calls) appears next to the key label if you have missed calls. Press Missed to view your missed
calls (if any). Answered to view logs of your incoming calls and Made to view logs of your outgoing calls.
You can page through the results using the Navigation Page Keys (6). Pressing the softkey to the left of the result will enable
further details and options for that call.
To delete all logs, from the idle display, press the Menu( ) button and then press Call History then Delete List, you are then
prompted for confirmation. Press Delete to confirm, Cancel to return.
Phone Basics
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Mitel 5320(e) IP Phone
Quick User Guide
ECT
Better . Connected
TM
Page 3 of 4 Flip Connect Hosted VoIP – Mitel 5320(e) IP Phone Quick User Guide www.flipconnect.co.uk/support/userguides
Setting the screen’s
brightness / contrast
Press the MENU button( ) then the Settings softkey, press Brightness and Contrast, you will then be able to adjust the
screen to your preference, press Save to complete.
Ring / message
indicators
Flashing rapidly - Your phone is ringing
Flashing slowly - A message or callback message is waiting at your phone
On - Your phone is ringing another phone
Off - Your phone is idle, or you are on a call
Call Control
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Muting a call Mute lets you temporarily turn your phone's handset, headset or handsfree microphone off during a call. To turn mute on,
press( ), the button then illuminates. To turn mute off, press( ) again, the button light will then extinguish.

Call Forwarding Call Forward lets you redirect incoming calls to an alternate number when your phone is busy, you're not answering, or all the
time.
To quickly activate call forwarding always:
- Press the MENU button( ), press the Call Forwarding softkey, then enter the forward to number (please note that
your external dial digit, normally 9 should be entered before an external number) and press Activate, the calls
forwarded icon( ) will now display in the top left of the screen.
To quickly deactivate call forwarding always:
- Press the MENU button( ), press the Call Forwarding softkey, then Deactivate softkey.
To activate call forwarding via a profile:
- Press the MENU button( ), press the Call Forwarding softkey, then the Edit Default, edit the appropriate Profile
options from either: Always, Busy Internal, Busy External, No Answer Int or No Answer Ext.
- Enter the number you require the calls to be forwarded to (please note that your external dial digit, normally 9 should
be entered before an external number), then press Ok then Save and finally Activate to enable to profile.
To deactivate call forwarding via a profile:
- Press the MENU button( ), press the Call Forwarding softkey, then the Deactivate softkey.
Ad-Hoc
Conferencing
To form a Conference when a two–party call is already in place, or to add another party to an existing Conference;
Press TRANS/CONF button( ), dial the number of the next party, wait for an answer and press TRANS/CONF button( )
to complete the process, other conferencing options are;
- To leave a Conference; hang up or press the cancel button( ).
- To Split a Conference and speak privately with the original party, press the Split softkey.
- To call another party when you are in an established two–party call, Press TRANS/CONF button( ), then dial the
number. To alternate between the two parties, press the Trade Calls softkey.
Listening to your
voicemails
To check your voicemail press the MESSAGE button( ) . This will then dial your mailbox, follow the prompts to listen / delete
your voicemails or change the mailbox options. The first time you access your voicemail you will be given a system tutorial.
Copyright © 2016 Flip Connect. All Rights Reserved. No part of this publication may be reproduced, transmitted,transcribed, stored in a
retrieval system, or translated into any language in any form or by any means without the written permission of Flip Connect.
Mitel 5320(e) IP Phone
Quick User Guide
ECT
Better . Connected
TM
Page 4 of 4 Flip Connect Hosted VoIP – Mitel 5320(e) IP Phone Quick User Guide www.flipconnect.co.uk/support/userguides
Call Control cont.
Call Conferencing
Voicemail
Listening to group or
shared voicemails
If you have access to a shared or group voicemail box, you will have a key programmed on to the idle page of your phone, this
will flash to indicate that there is a new voicemail, press the button to access the voicemail box.
Key Icons and
Quick Help
Built within the phone is a help guide, to access this press the Help softkey from the idle page, you will then be able to select
either the Quick Help or the Key Icons guide, you can page through the results using the Navigation Page Keys (6).
Built in help