Mitel Deskphone 6867 User manual

Mitel Deskphones
Revision: 4.5_6630 1
Mitel Deskphones
Mitel 6867 Quick guide
Copyright ©2016 Mitel Networks Corporation
Table of Contents
1. Getting started ......................................................................... 1
2. Basic call handling .................................................................... 2
3. Advanced call handling ............................................................... 3
1. Getting started
This quick guide will help you get started using your new Mitel 6867 deskphone to-
gether with the MiCloud. We recommend using the phone's user guide for more in-
formation on handling the phone, please visit www.mitel.com.
1.1. Prerequisites
Your deskphone must be provisioned to your organization as a free seating phone,
or provisioned to your account.
Table 1. Log in or log off from free seating phone
Log in: 1. Enter the short (Alias) number in the field Lo-
gin number .
2. Press Done.
3. Enter PIN code.
4. Press Done.
5. Your username is displayed on the screen
when the login is successful.
Log off: 1. Press the Log off softkey.
2. Press Done.
1.2. Phone overview
B1-B18
T1-T20
L2
L1
The Mitel 6867 consists of handset, screen, navigation/select key, numpad, option
keys, line keys (L-keys) and softkeys (T-keys and B-keys).
1.3. Settings in the telephone

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Table 2. Navigation
Navigation / Select keys:
Up and down key: Scroll in the menus and lists.
Left arrow key: Go back.
Right arrow key: Select the option.
Table 3. Set volume
Adjust volume during a call: Press during the call.
Adjust ringing volume: Press in idle mode.
Table 4. Silent ringing and mute
Silent ringing: Press the left Volume key until the col-
umn is empty.
Mute microphone during call: Press
2. Basic call handling
You can call a user in many ways: dialing the number, pressing the shortcut key,
pressing and holding on a quick dial key, selecting the contact in your contact list or
searching for the contact in the directory and then calling.
Table 5. Incoming calls
Answer:Lift your handset or press
Handsfree mode: Press
End call: Press
Reject call: Press
Table 6. Missed calls
Missed call indication: Missedcallsare indicatedby theMissed Call text
on the display.
Check missed calls: 1. Press the Call log key. A list of types of calls
is displayed.
2. Select Missed calls.
3. Press Select. A list is displayed.
4. Check the missed call.
5. Press Done to exit the call list.
Table 7. Outgoing calls
Internal calls: Enter the number and press Dial.
External calls: Enter the full number and press Dial.
Dial from call log (incoming
calls): 1. Press the Call log key. A list is displayed.
2. Select type of calls from the list.
3. Select the contact to call.
4. Press Select. The contact is dialed.
Dial by softkey: Press the softkey that is assigned to a number
you want to dial.
Dial by speed dial key: Press and hold the keypad key (1-9). The number
associated with the key is called.
Table 8. Transfer calls
Attended transfer: 1. During your call, press the Xfer softkey.
2. Type the number to the 3rd party and press
Xfer.
3. Transfer the call by pressing the Xfer softkey.
Blind transfer: 1. During your call, press the Xfer softkey.

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2. Type the number to the 3rd party and press Di-
al.
Table 9. Holding and parking calls
Holding a call: Press . This will put the call on hold and play
on-hold music, if that is configured.
Resume a held call: Press again.
Parking a call: Press the Park softkey to park the ongoing call.
Pick up a parked call: Press the softkey configured with Pickup.
Table 10. Conference
Conference 1. Whenacallisestablishedwithone party, press
Conf and enter the number to third party.
2. Press Dial. The other party is put on hold.
3. After answer from third party, press Conf to
start the conference.
Table 11. Presence
Select presence: 1. Press the Presence softkey. The Presence
menu is displayed.
2. Select your preferred presence, and press Se-
lect. The option will be highlighted.
Presence shortkey: Press the Presence shortkey to change back to
the selected shortkey option, for example Office.
The presence states listed in the menu are configured by the system administrator.
If a desired presence state is not listed, contact your administrator to have it added.
Table 12. Recording
Record a call: During a call press the Recording softkey.
Table 13. Get my active call
A call is ongoing: 1. A call is ongoing on a device that belongs to
you, for example a mobile phone or the soft-
phone.
2. Press *6* to pick up the call from the other de-
vice that belongs to you.
Table 14. Common Call Pickup
A group call is ongoing: Press *5* to pickup any alerted group members
calls. (Enabled by System Administrator).
Note
Function codes for SIP phones can be configured as function key
“Phone Number”.
3. Advanced call handling
Table 15. Extensions
Answer a call to an extension: 1. The lamp at the Extension softkey is flashing.
2. Press the Extension softkey to answer the
call.
Call an extension: Press the Extension softkey to call.
Answer a call monitored ex-
tension during a call: 1. Parktheongoingcallbypressingthe Park soft- key.
2. Answer the monitored call, press the alerted
Extension softkey.
Other extensions can be monitored from softkeys on your telephone. The monitoring
keys are called Extension. When the monitored extension is busy in a call the lamp
next to the softkey is lit in red. If the extension is free the lamp is green.
Table 16. Intercom
Initiate an intercom call:

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Press the Intercom softkey; the call is connected
automatically.
Answer an Intercom call: 1. An intercom is answered automatically.
2. You hear the other party in the speaker, but
other party cannot hear you and the Mute key,
is lit.
3. Youcan press themute key tolet the other par-
ty hear you.
The system administrator can initiate an intercom connection on a softkey on your
phone. When you press the key, a call is set up towards a predefined party and it
is answered automatically.
Table 17. User voicemail
Call voicemail system: Press the Voicemail softkey.
Listen to received messages: 1. The message waiting lamp is slowly blinking
and the number of messages is displayed,
when there are pending messages.
2. Press the Voicemail softkey.
Table 18. Group Voicemail
Call voicemail system: Press the Group voice inbox softkey.
Listen to received messages: 1. The message waiting lamp is slowly blinking
and the number of messages is displayed,
when there are pending messages.
2. Press the Group inbox softkey.
Note
The system administrator can initiate a Group Inbox keys on your
phone. Each Group Inbox key monitors one Group inbox function
number. You may only monitor groups where the main user (line 1)
is member. In the voice mail call, messages may be handled using
keys (DTMF) described in the User Portal Inbox menu.
Table 19. Directories (Contacts)
Search for a contact: 1. Press the Directory search softkey. The Di-
rectory search is displayed.
2. Enter your search information, and press
Done. A list is displayed.
3. Select a contact and press Select.
Favorites: Press the softkey configured with Favorites to
bring up your personal contact list.