Mitel MiVoice 4425 IP Vision User manual

USER GUIDE
USER GUIDE
MiVoice 4425 IP Vision (DBC 425) 
for MiVoice MX-ONE
Marie LundmarkmlundmarkMSE(T. Silvennoinen)tsilvennoinenMSE

6/1553-ANF 901 54 Uen S2 2016-03-08 2
NOTICE
The information contained in this document is believed to be accurate in all respects
but is not warranted by Mitel Networks™ Corporation (MITEL®). Mitel makes no
warranty of any kind with regards to this material, including, but not limited to, the
implied warranties of merchantability and fitness for a particular purpose. The informa-
tion is subject to change without notice and should not be construed in any way as a
commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and
subsidiaries assume no responsibility for any errors or omissions in this document.
Revisions of this document or new editions of it may be issued to incorporate such
changes.
No part of this document can be reproduced or transmitted in any form or by any means
- electronic or mechanical - for any purpose without written permission from Mitel
Networks Corporation.
TRADEMARKS
The trademarks, service marks, logos and graphics (collectively "Trademarks")
appearing onMitel's Internet sites or in its publications are registered and unregistered
trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively
"Mitel")orothers.UseoftheTrademarksisprohibitedwithoutthe expressconsentfrom
Mitel. Please contact our legal department at [email protected] for additional informa-
tion. For a list of the worldwide Mitel Networks Corporation registered trademarks,
please refer to the website: http://www.mitel.com/trademarks.
© Copyright 2016, Mitel Networks Corporation
All rights reserved

MIVOICE 4425 IP VISION (DBC 425) FOR MIVOICE MX-ONE
36/1553-ANF 901 54 Uen S2 2016-03-08
1 IMPORTANT SAFETY INSTRUCTIONS AND
INTRODUCTION
IMPORTANT SAFETY INSTRUCTIONS (ENGLISH)
When using your telephone equipment, basic safety precautions should always be
followed to reduce the risk of fire, electric shock and injury to persons, including the
following:
• Do not use this product near water, for example, near a bath tub, wash bowl,
kitchen sink or laundry tub, in a wet basement or near a swimming pool.
• Avoid using a telephone (other than a cordless type) during an electrical storm.
There may be a remote risk of electric shock from lightning.
• Do not use the telephone to report a gas leak in the vicinity of the leak.
• Use only the power cord indicated in this manual.
SAVE THESE INSTRUCTIONS
IMPORTANTES MESURES DE SÉCURITÉ (FRANÇAIS)
Certaines mesures de sécurité doivent être prises pendant l’utilisation de matérial
téléphonique afin de réduire les risques d’incendie, de choc électrique et de blessures.
En voici quelquesunes:
• Ne pas utiliser l’appareil près de l’eau, p.ex., près d’une bagnoire, d’un lavabo,
d’un évier de cuisine, d’un bac à laver, dans un sous-sol humide ou près d’une
piscine.
• Éviter d’utiliser le téléphone (sauf s’il s’agit d’un appareil sans fil) pendant un
orage électrique. Ceci peut présenter un risque de choc électrique causé par la
foudre.
• Ne pas utiliser l’appareil téléphonique pour signaler une fuite de gaz s’il est situé
près de la fuite.
• Utiliser seulement le cordon d’alimentation indiqué dans ce manuel.
CONSERVER CES INSTRUCTIONS

6/1553-ANF 901 54 Uen S2 2016-03-08 4
IMPORTANT SAFETY INSTRUCTIONS AND INTRODUCTION
INTRODUCTION
These directions for use describe the user procedures to handle the features available
for MiVoice 4425 IP Vision, hereafter called DBC 425, when using the H.323 protocol,
and when the telephones are used with MX-ONE Service Node. To determine if the
telephone is using the H.323 protocol, see section Checking the SW Version.
All the procedures, suffix digits, tone messages and times used in this document are
according to the standard application system.
Not all exchanges are equipped with all features. By categorization, it is possible to
vary the number of features assigned to each individual extension. This can affect the
display information. The person (department) responsible for telecommunications in
your organization will inform you which features that have been assigned to you.
The DBC 425 are IP telephones conforming to the H.323 standard. The telephones
support Dynamic Host Configuration Protocol (DHCP) for determination of IP
addresses.
* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
This telephone can be used without lifting the handset.
Whenstated Liftthehandsetbeforedialingaprocedureora telephonenumberyoucan
dial directly without lifting the handset.
For more information, see 2.15 Loudspeaker and Headset Functions on page 34.
For more information, see 15 Miscellaneous on page 107.
* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

MIVOICE 4425 IP VISION (DBC 425) FOR MIVOICE MX-ONE
56/1553-ANF 901 54 Uen S2 2016-03-08
2 TELEPHONE DBC 425
2.1 DBC 425
Figure 1: DBC 425
The DBC 425 01 and DBC 425 02 have a graphical display which corresponds approx-
imately to 6 rows of 50 characters. However the number of rows and characters per
row depend on the character size and the font. The DBC 425 02 has a backlit display.
The telephone has a hands-free and a headset function.
Most of the functions assigned to the function keys in the figure (Callback, Follow-me
and so on) can be moved and/or removed, except the functions Line 1, Line 2 and

6/1553-ANF 901 54 Uen S2 2016-03-08 6
TELEPHONE DBC 425
Inquiry that are fixed. The placing of the function keys, as shown in the figure above,
is the default setting, but can be changed by the system administrator.
2.2 KEY FUNCTIONS FOR THE DBC 425
The key functions for the DBC 425 are:
Table 1
CThe Clear key is used to disconnect a call.
Callback The Callback key is used for indicating callback and can also be used to
activate callback at busy or no answer.
Follow-me The Follow-me key indicates activation/deactivation of Follow-me and
absence information.
Free on 2 nd The Free on 2 nd key is used to activate the possibility to receive a second
call while you already have an active call.
Function keys There are 12 Function keys with lamp that can be used for programming
of facilities or Dial-by-Function key.
The Headset key is used for headset connection. By pressing and holding
it down for 4 seconds the headset preset mode is activated 1). To
deactivate, see Speaker key.
Inquiry The Inquiry key is used only for initiating calls.
Line 1 The Line 1 key is used for initiating and receiving calls.
Line 2 The Line 2 key is used for initiating calls, can also be used for receiving a
second call.
Message The Message key lamp indicates that you have a message and by
pressing the key the message is retrieved.
The Mute key is used to interrupt the speech connection. When the Mute
key has been pressed you can confer and the connected party will not
hear. By pressing it in idle or ringing state the silent ringing is activated. Any
key pressing will deactivate the silent ringing again.
The Speaker key is used for hands-free connection. By pressing and
holding it down for 4 seconds, the loudspeaker preset mode is activated 1).
To deactivate, see Headset key.
Navigation keys The Navigation keys are used to navigate in the top of the menu bar:
Navigation one position to the left.
In Web the key is used to go to the previous page.
Navigation to the home (idle) menu. If the key is pressed for two seconds,
you always go to the home (idle) menu regardless of which menu you are
in.
In Web: if you press this key for a short while, you will return to the WAP
home page.
Navigation one position to the right.
Soft keys F1-F4 The Soft keys are used to access different features (the feature changes
with the traffic state).
Transfer The Transfer key is used for transferring calls.
The Volume keys control the volume for incoming speech (handset,
headset and loudspeaker) and the ring volume. The + key increases the
level and the - key decreases the level.

MIVOICE 4425 IP VISION (DBC 425) FOR MIVOICE MX-ONE
76/1553-ANF 901 54 Uen S2 2016-03-08
2.3 EXTRA KEY PANEL DBY 419 01
Figure 2: DBY 419 01
A maximum of 4 extra key panels can be connected to the DBC 425. Each key panel
has 17 programmable keys that for example can be used as Dial-by-function keys
and Monitoring keys.
2.4 POWER FEEDING
The telephone is fed by an external 24 V AC/AC adapter or alternatively through the IP
network (LAN) from a power hub. The power must be connected to the telephone
before any use. See installation instructions for DBC 425.
The telephone does not work at power failure.
2.5 CONNECTING THE TELEPHONE
Connect the headset, the power, and the LAN cable, see 3 Connecting the telephone
on page 8.

6/1553-ANF 901 54 Uen S2 2016-03-08 8
TELEPHONE DBC 425
Figure 3: Connecting the telephone
If a headset will be used, connect it according to Figure 3.
If your PC will use the same LAN outlet as your telephone, connect the PC as shown
in Figure 3.
Note: When the telephone is starting, a connected PC will loose the LAN connection
for approximately 10 seconds.
2.6 STARTING THE TELEPHONE
Make sure that the telephone is connected to the IP network (LAN).
DBC 425 01
After connecting the power, the headset lamp of the DBC 425 01 is lit after around 5
seconds. After another 5 seconds the headset lamp is switched off.
DBC 425 02
After connecting the power, the mute lamp of the DBC 425 01 is lit after around 5
seconds. After another 10 seconds the headset lamp is switched off.
2.6.1 LAN AUTHENTICATION (ONLY FOR DBC 425 02)
The telephone conforms to the 802.1x standard for LAN authentication. If this function
is implemented on the LAN, the telephone must be authenticated before it can be used.
The user must enter a valid user identity and password to gain access to the LAN, see
the following figure:

MIVOICE 4425 IP VISION (DBC 425) FOR MIVOICE MX-ONE
96/1553-ANF 901 54 Uen S2 2016-03-08
Figure 4:
After the user identity has been entered and Log on (F4) has been selected, the user
must also enter the password and press Log on (F4), see 2.7 Logging On the Tele-
phone on page 13.
If the log on is accepted the telephone will proceed with the normal start up sequence.
If the log on fails, the following menu will be shown for a few seconds and then the tele-
phone will show the log on menu again:
Figure 5:
After submitting the password a second time (after failing the first log on),there may be
a delay for up to one minute.
2.6.2 START THE TELEPHONE, NORMAL CASE
Normal Case means that new software is not loaded into the telephone.
The telephone display shows the following:

6/1553-ANF 901 54 Uen S2 2016-03-08 10
TELEPHONE DBC 425
Figure 6:
The xindicates a timer counting down seconds. If no key is pressed during this time,
No change is selected automatically.
The administrator mode is used to change the IP settings in the telephone. This mode
is reserved for the maintenance personnel.
If (No change) (F4) is pressed, the telephone will use the previously stored settings.
The next menu is:
Figure 7:
The IP telephone gets the IP addresses from the network.
The next menu is:

MIVOICE 4425 IP VISION (DBC 425) FOR MIVOICE MX-ONE
11 6/1553-ANF 901 54 Uen S2 2016-03-08
Figure 8:
The telephone checks if new software has to be loaded. If the software will be updated,
see 2.6.3 Updating Telephone Software on page 12 .
If the current version of software will be used the following is shown:
Figure 9:
The software is loaded internally in the telephone. It takes about 15 seconds. Wait for
the next display to show:
Figure 10:

6/1553-ANF 901 54 Uen S2 2016-03-08 12
TELEPHONE DBC 425
The telephone performs a test that the circuits in the telephone work. The telephone is
now ready for registration in the system, see 2.7 Logging On the Telephone on page
13 .
2.6.3 UPDATING TELEPHONE SOFTWARE
When the telephone is started and discovers that new software will be loaded, the
following menu is shown:
Figure 11:
The xindicates a timer counting down seconds. If no key is pressed during this time,
Yes is selected automatically.
If No (F4) is pressed, the telephone will use the current version of the software.
Continue, see 2.6.2 Start the Telephone, Normal Case on page 9 .
If (Yes) (F3) is pressed, the telephone starts to update the software, which is shown
in the next menu:
Figure 12:
The software is loaded from the software server. This will take about 1/2 minute.
The next menu shows:

MIVOICE 4425 IP VISION (DBC 425) FOR MIVOICE MX-ONE
13 6/1553-ANF 901 54 Uen S2 2016-03-08
Figure 13:
It is important that you do not disconnect the power to the telephone while this text is
shown in the display. This takes about 1/2 minute. If there is a power failure during this
phase, the telephone has to load the software once more.
After the software has been saved the telephoneis ready for registration in the system,
see 2.7 Logging On the Telephone on page 13 .
2.7 LOGGING ON THE TELEPHONE
The following options exist:
• The end-user is allowed to log on and log off the telephone. This is the most
common option, see 2.7.1 End-user is Allowed to Log on and Log off on page 14.
• The telephone is always logged on with a default number. The end-user cannot
log on or off. This option can be used for telephones in conference rooms, recep-
tions and so on, see 2.7.2 Telephone is Always Logged On on page 15.
• The telephone is always logged on, witha default number, as inoption 2 but you
as an end-user can log on your individual number and get your personal catego-
ries. This option can be used in a free seating environment, see 2.7.3 Logging
on with an Individual number on page 15.

6/1553-ANF 901 54 Uen S2 2016-03-08 14
TELEPHONE DBC 425
2.7.1 END-USER IS ALLOWED TO LOG ON AND LOG OFF
Figure 14:
The directory number used at the previous log on is shown. If to change the number,
enter your directory number. Press Log on (F4).
If the emergency call function is disabled, the SOS text will not be shown.
If the exchange requires that you enter a Personal Identity Number (PIN), the following
menu is shown:
Figure 15:
ThePIN is the same asthe Individual Authorization Code, see 4.13AuthorizationCode
on page 50. Only digits can be used as PIN.
To change the PIN, see 10.14.1 Change PIN on page 91.
Enter the digits of the PIN and press the Log on (F9) key. To erase a digit, press the
Erase (F3) key, once for each digit.
The telephone is now ready for making and receiving calls.

MIVOICE 4425 IP VISION (DBC 425) FOR MIVOICE MX-ONE
15 6/1553-ANF 901 54 Uen S2 2016-03-08
Figure 16:
When you log on to another DBC 425 telephone, your set up of the Dial-by-function
keys can automatically be moved and the Monitoring keys are automatically moved to
the new telephone.
2.7.2 TELEPHONE IS ALWAYS LOGGED ON
The telephone is logged on with the default number. The idle menu shows:
Figure 17:
It is not possible to log off.
2.7.3 LOGGING ON WITH AN INDIVIDUAL NUMBER
Thetelephoneis logged on with the defaultnumber.Youcanlogonwithyourindividual
number and get your personal categories.

6/1553-ANF 901 54 Uen S2 2016-03-08 16
TELEPHONE DBC 425
Figure 18:
To log on with yourindividual number, press ChangeUser (F4) and the following menu
is shown:
Figure 19:
Enter your individual directory number. Press Log on (F4).
If the exchange requires that you enter a PIN, the following menu is shown:
Figure 20:
Enter your PIN and press Log on (F4).

MIVOICE 4425 IP VISION (DBC 425) FOR MIVOICE MX-ONE
17 6/1553-ANF 901 54 Uen S2 2016-03-08
Figure 21:
Now the telephone is ready for making and receiving calls.
The telephone will automatically be logged off with your individual number during the
night and logged on with the default number.
When you log off the individual number, the telephone registers automatically with the
default number.
2.8 LOGGING OFF
You can log off your IP telephone, for example if other people uses the same tele-
phone.
To log off your IP telephone, do the following:
1) Press the key Log off (F1) in the idle menu
2) Log off? is shown in the display. Press Yes (F2) to confirm
If the telephone has the option that the end-user is allowed to log off (see 2.7.1
End-user is Allowed to Log on and Log off on page 14) the display shows:
Figure 22:
Note: If the emergency call function is disabled the SOS text is not shown.

6/1553-ANF 901 54 Uen S2 2016-03-08 18
TELEPHONE DBC 425
If the telephone has the option with default number and the possibility to log on with the
individual number (see 2.7.3 Logging on with an Individual number on page 15), the
display will show:
Figure 23:
2.9 CHECKING SOFTWARE VERSION
It is possible to check the software version in the telephone by pressing the buttons C
, *and 4simultaneously for at least one second.
The program revision is shown in the display for 5 seconds and then all the pixels are
lit for one minute. To return to normal mode, press the #key.
Figure 24:
The name, the product number and the version of each software unit are shown.
An alternative is to use the information menu, see 10.2 Checking the SW version on
page 82.
2.10 FAULT LOCATING
This section contains information on how to solve common operational problems, and
warnings that might occur.

MIVOICE 4425 IP VISION (DBC 425) FOR MIVOICE MX-ONE
19 6/1553-ANF 901 54 Uen S2 2016-03-08
Table 2
2.11 TRIPLE ACCESS LINE
Your telephone has two incoming/outgoing access lines, Line 1 and Line 2 (with the
same extension number) and one Inquiry key on which you can only make calls. You
can make or receive calls on Line 1 and Line 2 by pressing the corresponding key
and make calls by pressing the Inquiry key. When pressing a Line key the previous
call will automatically be parked or common parked.
2.12 DISPLAY (ONCE THE USER IS LOGGED ON)
2.12.1 DIFFERENCE IN THE TOP MENU FOR DBC 425 01 AND DBC 425 02
In this document, the top menu for DBC 425 02 is shown in all illustrations. The differ-
ence between the two models is described below:
Figure 25: Top Menu for DBC 425 02
Fault Probable cause Action or comment
Thetelephoneislocked
up Disturbance on the LAN Restart the telephone by pressing the keys C(clear),
mute and #simultaneously for
one or two seconds
The access warning
triangle is displayed in
the display
Disturbance on the LAN or in the
PBX Some of the features may not work, but the telephone can be
used for receiving/making calls.
No network is
displayed in the display There is no connection to the LAN Check the LAN cable between the LAN outlet and the
telephone

6/1553-ANF 901 54 Uen S2 2016-03-08 20
TELEPHONE DBC 425
Figure 26: Top Menu for DBC 425 01
PhoneBook is replaced by Contacts, and WAP services is replaced by CorporateDir
and Web.
2.12.2 DISPLAY LAYOUT
The display on the telephone has a graphical display with 320x80 pixels. The figure
shows the different fields in the display:
Figure 27:
• The top menu bar is used to indicate in which menu the user has navigated to
with the navigation keys.
• The middle area is divided into several fields: <Time & Date> <User name &
Extension number> <Icons & Level bar> <Traffic state> <Calling/Called name &
number> <Absence reason>
• The bottom area is used to indicate soft key information, see 2.13 Soft Keys on
page 28 .
During the start and log on, when showing the Call list, or when the phone is in setting
mode, the display is adapted to fit each situation.