Moneris Core V400m User manual

(December 2020)
Moneris Core®
Semi-Integrated
Setting up Your Integration

Moneris Core® Restaurant: Setting up Your Integration 1
Contents
Before getting started .................................................................................................................................. 2
Moneris Core Semi-Integrated...................................................................................................................... 3
Features..............................................................................................................................................................3
What to do next..................................................................................................................................................3
Semi-integration methods............................................................................................................................ 4
Available integration options by terminal..........................................................................................................4
Cable connections for wired terminals...........................................................................................................................4
Setting up Core Semi-Integrated on your terminal........................................................................................ 5
Setting up a Wi-Fi connection on your terminal............................................................................................ 9
Troubleshooting semi-integration .............................................................................................................. 10
Moneris Merchant support......................................................................................................................... 11
Financial and operational support....................................................................................................................11
Integration support ..........................................................................................................................................11

Moneris Core® Semi-Integrated: Setting up Your Integration 2
Before getting started
Before setting up your Moneris terminal for semi-integration, you must do the following:
Set up your terminal’s hardware and software.
For wireless terminals: Disable cellular communication, enable Wi-Fi, and set up a Wi-Fi connection.
When using an IP network, ensure that your terminal always uses the same IP address in order to
maintain a connection to your POS. You can accomplish this in 2 ways. Choose one:
oConfigure the network setup on your Moneris terminal to use static IP addressing. At the Main
menu, tap Settings, Communication, and Communications setup, then follow the prompts. For
help, find your terminal in the list below and refer to the Setting up your Software guide. That
guide provides instructions for setting up a static IP network connection.
oContinue to use dynamic IP addressing, which is the default on your Moneris terminal, but
configure your router to always assign the same IP address to the terminal. Contact your
network team / IT department for assistance if needed.
Ensure you can process transactions in order to verify your terminal is connected to your own network
and to the Moneris Host.
Consult the guides below for assistance:
V400m wireless terminal
These guides are available at moneris.com/en/support/devices/v400m :
Moneris Core V400m Setting up Your Hardware
Moneris Core V400m Set up Your Software
Moneris Core V400m Using your terminal
V400c countertop terminal
These guides are available at moneris.com/en/Support/Devices/V400c :
Moneris Core V400c Setting up Your Hardware
Moneris Core V400c Set up Your Software
Moneris Core V400c Using your terminal
Move/5000 wireless terminal
These guides are available at moneris.com/en/Support/Devices/Move-5000:
Moneris Core Move/5000 Setting up Your Hardware
Moneris Core Move/5000 Set up Your Software
Moneris Core Move/5000 Using your terminal
Desk/5000 countertop terminal
These guides are available at moneris.com/en/Support/Devices/Desk-5000:
Moneris Core Desk/5000 Setting up Your Hardware
Moneris Core Desk/5000 Set up Your Software
Moneris Core Desk/5000 Using your terminal

Moneris Core® Semi-Integrated: Setting up Your Integration 3
Moneris Core Semi-Integrated
Moneris Core Semi-Integrated is a function that allows you to easily integrate your Moneris terminal with your
point of sale (POS) application creating a secure and convenient payment environment for you and your
customers.
Note: This guide is meant to be used in conjunction with documentation from your POS provider.
Features
With Moneris Core Semi-Integrated, you can use your secure PCI-compliant terminal to:
allow customers to enter their payment card information by tapping, inserting, or swiping their card
allow customers to enter a tip on the terminal, including tipping on the final dollar amount or on the pre-tax
subtotal (when configured)
What to do next
To review the different methods of integration (USB, Ethernet, and Wi-Fi), along with cable connections,
refer to Semi-integration methods on page 4.
To enable semi-integration on your Moneris terminal and configure the integration settings, proceed to
Setting up Core Semi-Integrated on your terminal on page 5.

Moneris Core® Semi-Integrated: Setting up Your Integration 4
Semi-integration methods
There are 3 methods for integrating your Moneris terminal with your POS: USB, Ethernet, and Wi-Fi.
Integration method
Description
Ethernet
This method uses your local Ethernet network to connect
your Moneris terminal to your POS.
Wi-Fi
This method uses your local Wi-Fi network to connect your
Moneris terminal to your POS.
Important: Cellular communication (4G) must be disabled. If
your wireless terminal switches to a cellular network, the
connection to your POS will be lost.
USB
This method uses a USB cable to connect your Moneris
terminal to your POS.
Available integration options by terminal
The available integration methods vary according to your terminal as shown in this table.
Integration
method
V400c and Desk/5000
wired terminals
V400m and Move/5000
wireless terminals
Ethernet


Wi-Fi


USB


Cable connections for wired terminals
Integration
method
Desk/5000
V400m
USB
Remove the back cover to access the
USB port.
Plug one end of the USB cable into the
micro USB port in the back of the
terminal and plug the other end into
your POS hardware.
Plug one end of the USB cable into the
micro USB port on the multi-port box
and plug the other end into your POS
hardware.
Ethernet
Plug one end of the Ethernet cable into the Ethernet port on the multi-port box
and plug the other end into your network infrastructure (hub / switch / router /
internal wiring).

Moneris Core® Semi-Integrated: Setting up Your Integration 5
Setting up Core Semi-Integrated on your terminal
Follow these steps to enable Core Semi-Integrated on your Moneris terminal and to configure the integration
settings to meet the needs of your business.
The instructions begin at the main menu. If you do not see the main menu, review the Using your Terminal
guide to understand terminal navigation. (Refer to Before getting started on page 2 in the document.)
1. Tap Settings.
2. Tap Application.
3. Tap Integration.

Moneris Core® Semi-Integrated: Setting up Your Integration 6
4. Tap the Integration toggle to enable integration.
The Integration toggle becomes green and the Solutions Type field appears.
5. Tap the Solution Type field and select Core Semi-Integrated.
6. Tap the Integration Method field, then tap USB, Ethernet, or Wi-Fi.
For more information about these integration methods, refer to Semi-
integration methods on page 4, as well as Available integration options by
terminal on page 4.
If you are using a wired terminal (V400c or Desk/5000), choose Ethernet
and go to step 7; or choose USB and go to step 8.
If you are using a wireless terminal (V400m or Move/5000), the default
value is Wi-Fi. Select Wi-Fi if not already selected, and then go to step 9.
Important: Cellular (4G) communication must be disabled. If your
wireless terminal switches to a cellular network, the connection to your
POS will be lost.
To disable cellular communication and to enable Wi-Fi
communication, refer to Setting up a Wi-Fi connection on your
terminal on page 9.

Moneris Core® Semi-Integrated: Setting up Your Integration 7
7. You selected Ethernet. To implement Ethernet integration, your Moneris
terminal and your POS must be physically connected by an Ethernet network.
a. If you haven’t already done so, connect one end of the Ethernet cable to
the multi-port box of your Moneris terminal. Connect the other end to
your network infrastructure or directly to your POS, as applicable.
b. On the screen, tap the Listening Port field and change the default port
number if required.
c. Tap the Print on terminal toggle to disable/enable support for printing
receipts on the terminal. This option is enabled by default. If you disable
it, all receipts will print on your POS printer.
d. Tap Save.
e. Go to step 10.
8. You selected USB. To implement USB integration, your Moneris terminal and
your POS must be physically connected by a USB cable.
a. Connect one end of a USB cable to your Moneris terminal. Connect the
other end directly to your POS device.
b. On the screen, tap the Print on terminal toggle to disable/enable support
for printing receipts on the terminal. This option is enabled by default. If
you disable it, all receipts will print on your POS printer.
c. Tap Save.
d. Go to step 10.
9. You selected Wi-Fi. To implement Wi-Fi integration, your Moneris terminal
and your POS must be on the same Wi-Fi network. To complete the
integration, follow these steps.
a. Tap the Listening Port field and change the default port number if
required.
b. Tap the Print on terminal toggle to disable/enable support for printing
receipts on the terminal. This option is enabled by default. If you disable
it, all receipts will print on your POS printer
c. Tap Save.
d. Go to step 10.

Moneris Core® Semi-Integrated: Setting up Your Integration 8
After you tap Save, the terminal returns to the Application Settings menu.
The “Settings Saved” notification also appears.
10. Press the menu key on the keypad to return to the main menu.
On the Move/5000 and Desk/5000 terminals, press the menu key.
On the V400m and V400c terminals, press the pound key.
11. The terminal returns to the Main menu.
Note: When the terminal is in semi-integrated mode, the Transactions icon no
longer appears on the Main menu. All transactions are initiated from your POS.
12. To toggle back to standalone mode, as required:
a. On the Main menu, swipe left to view the second screen.
b. Tap Standalone.

Moneris Core® Semi-Integrated: Setting up Your Integration 9
Setting up a Wi-Fi connection on your terminal
When you power up your wireless terminal for the first time, you are prompted to set up a Wi-Fi connection. To
review the instructions, refer to the Setting up your software guide (see Before Getting Started on page 2).
Important: Cellular (4G) communication must be disabled. If your wireless terminal switches to a cellular
network, the connection to your POS will be lost.
If you did not set up a Wi-Fi connection during your initial setup, or you need to disable cellular communication,
follow these steps.
1. On the Main menu, tap Settings.
2. On the Settings menu, tap Communication
3. On the Communication menu, tap Communication Setup.
4. Tap the Cellular toggle to disable it.
5. Tap the Wi-Fi toggle to enable Wi-Fi.
The Scan Networks option appears.
6. Tap Scan Networks to search for available Wi-Fi networks.
The terminal displays a list of networks found.
7. Tap the network you would like to connect to.
8. Tap the Wi-Fi password field and enter the password, then tap OK.
9. Tap Save to connect to the selected network.
10. Press the green key multiple times until you return to the Communication Setup menu.
11. Press the menu key ( / ) to return to the Main menu.
For additional instructions (for example, you wish to use a static IP, or your network is hidden), refer to the
Setting up your software guide (see Before Getting Started on page 2 of this guide).

Moneris Core® Semi-Integrated: Setting up Your Integration 10
Troubleshooting semi-integration
Review the scenarios below and follow the suggested solution.
Problem
Suggested solution
The terminal is unable
to connect to the
Moneris host
1. Toggle your terminal back to standalone mode. On the Main menu, swipe left
to display the second screen, and then tap Standalone.
2. Refer to the “Troubleshooting terminal communication” section in the Setting
up your Software guide for your terminal. See Before getting started on page
2 in this guide.
Your terminal is unable
to receive information
from your POS
Ensure that your terminal is properly connected to your POS.
All terminals using an IP network
Ensure that your terminal always uses the same IP address in order to maintain a
connection to your POS. You can accomplish this in 2 ways. Choose one:
Configure the network setup on your Moneris terminal to use static IP
addressing. At the Main menu, tap Settings, Communication, and
Communications setup, then follow the prompts. For help, find your terminal
in the list below and refer to the Setting up your Software guide. That guide
provides instructions for setting up a static IP network connection.
Continue to use dynamic IP addressing, which is the default on your Moneris
terminal, but configure your router to always assign the same IP address to
the terminal. Contact your network team / IT department for assistance with
this if needed.
Wired terminals
Make sure all Ethernet/USB cables are securely connected to the terminal and
to your POS/network infrastructure and that the Ethernet port is working.
Check the integration settings on your terminal. Refer to Setting up Core Semi-
Integrated on your terminal on page 5.
Wireless terminals
Check the Communication Setup screen for the following items. Refer to
Setting up a Wi-Fi connection on your terminal on page 9 if needed.
Make sure that Cellular communication is disabled and that Wi-Fi is
enabled.
Make sure your terminal is connected to a Wi-Fi network. If your terminal
is connected via Wi-Fi, the name of the Wi-Fi network will appear under
Scan Networks.
It’s recommended that your POS and your terminal are on the same LAN.
Check the integration settings on your terminal. Refer to Setting up Core Semi-
Integrated on your terminal on page 5.

Moneris Core® Semi-Integrated: Setting up Your Integration 11
Moneris Merchant support
Financial and operational support
Call Moneris Customer Care (available 24/7) toll-free at 1-866-319-7450. We’ll be happy to help.
You can also send us a secure message 24/7 by logging in to Merchant Direct® at
moneris.com/mymerchantdirect.
Integration support
Contact your POS provider.

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Moneris Core Restaurant –Setting up your integration EN (12/2020)