Moneris Move 5000 User instructions

(Oct 2019)
Moneris Core® Wireless
Move/5000
Setting up Your Hardware

Moneris Core® Move/5000 Terminal: Setting up Your Hardware 1
Contents
Before you get started................................................................................................................................2
Hardware setup..........................................................................................................................................3
Remove the protective film (if applicable) .........................................................................................................3
Install the paper roll ...........................................................................................................................................3
Power on the terminal........................................................................................................................................4
Charging the battery...................................................................................................................................5
Using the charge-only base ................................................................................................................................5
Using the direct-to-terminal charge cable .........................................................................................................6
Battery use.................................................................................................................................................8
Helpful hints .......................................................................................................................................................8
Battery status indicators.....................................................................................................................................8
Power on.............................................................................................................................................................8
Power off ............................................................................................................................................................8
Merchant support ......................................................................................................................................9

Moneris Core® Move/5000 Wireless Terminal: Setting up Your Hardware 2
Before you get started
1. Confirm you have received the required hardware.
Move/5000 terminal
Direct-to-terminal power cable
Paper roll
Optional charge-only base
Power cable for charge base
2. Go to Hardware setup on page 3.

Moneris Core® Move/5000 Wireless Terminal: Setting up Your Hardware 3
Hardware setup
Remove the protective film (if applicable)
If your Move/5000 terminal has a protective film covering the display screen, peel the film off.
Hint: Peel from the top right to the bottom left corner.
Install the paper roll
1. Lift the printer latch up, and then pull back to open the lid and
expose the paper well.
2. Insert the paper roll into the paper well with the loose end
unrolling from the top of the roll toward the back of the
terminal.
3. Unroll enough paper to extend at least one inch (2.5 cm) over
the top of the lid.
Note: If the paper is installed backward, your printouts will be
blank.
Continued on the next page…

Moneris Core® Move/5000 Wireless Terminal: Setting up Your Hardware 4
4. Close the lid, and press down to snap it back into place so
that the extended paper is pressed securely against the
closed lid and the faceplate.
Note: To advance the paper from the printer when the
lid is closed, you must press and hold down the paper feed
key when the terminal is powered on. DO NOT
attempt to manually advance the paper by pulling it as
this will damage the printer.
Note: The paper should unroll back over the top of the
printer, not unroll over the faceplate.
5. Proceed to the Powering on the terminal section below.
Power on the terminal
To power on the terminal, press and hold the green key until the screen illuminates. Once powered on,
proceed to Charging the battery on page 5.
Note: You may need to connect the terminal’s power cable in order to power it on. Refer to the instructions in
Charging the battery on page 5 for your setup type (direct-to-terminal charge cable or optional charge base).

Moneris Core® Move/5000 Wireless Terminal: Setting up Your Hardware 5
Charging the battery
Charge the terminal’s internal battery for 4 hours using one of the following methods:
Optional charge-only base (see below)
Direct-to-terminal charge cable (see page 6).
Recommendations: Always plug the power cable into the power source last to avoid power surges. Use a power
bar equipped with surge protection where possible.
Important: You must use the exact power adaptor and cables provided by Moneris to work with the Moneris
Move/5000 terminal and base. Failure to do so may affect the operability of, or cause damage to, the
equipment.
Using the charge-only base
1. Locate the base’s power cable.
2. Turn the base over and open the panel cover on the underside of the
base.
Continued on the next page.

Moneris Core® Move/5000 Wireless Terminal: Setting up Your Hardware 6
3. Insert the power cable connector into the small circular port (power) in
the underside of the base.
4. Replace the panel cover on the bottom of the base, and turn it back
over.
Plug the other end of the cable into a working power outlet.
5. Dock the terminal on the base. Ensure that the contacts slot on the
underside of the terminal fits securely over the leads prong on the
base.
6. When the terminal powers on, proceed to step 6 on page 7.
Using the direct-to-terminal charge cable
1. Locate the direct-to-terminal charge cable.
2. Locate the power port on the left side of the terminal (marked with the
power symbol ( ).

Moneris Core® Move/5000 Wireless Terminal: Setting up Your Hardware 7
3. Insert the direct-to-terminal cable connector into the port.
4. Plug the other end of the cable into a working power outlet.
5. When the terminal powers on, proceed to step 6 below.
6. Wait for the “Welcome! Let’s get you payment ready” prompt to appear. (This should take about 60
seconds.)
7. Locate the Battery icon appearing at the top of the terminal screen in the status bar:
8. Wait for the Battery icon to display the “lightning bolt” icon. This indicates that the battery is charging and
may take several minutes to appear.
Note: The "lightning bolt" portion of the icon displays only if the terminal is connected to an external power
source.
Terminal IS CONNECTED to
external power source
Terminal IS NOT CONNECTED to
external power source
CHARGE LEVEL: 100%
CHARGE LEVEL: 100%
9. Keep the direct-to-terminal charge cable (or the optional base charge cable) connected while continuing the
rest of the setup procedures.
10. Your hardware setup is complete. To set up your software and communications, refer to the Moneris Core®
Move/5000 Setting up Your Software guide available at moneris.com/support-move5000.

Moneris Core® Move/5000 Wireless Terminal: Setting up Your Hardware 8
Battery use
To maintain battery charge, use either of these two methods:
Direct-to-terminal charge cable: Connect this cable to the power port on the side of the terminal (see page
5), and plug the other end into a working power outlet.
Charge base: Dock the terminal on the optional charging base.
Helpful hints
Before using the terminal, check the battery charge level (see icons below).
Power off the terminal when not in use or being charged.
Battery status indicators
The battery icon displays in the status bar. The icon reflects the battery charge status/charge level.
Terminal connected to external power source
The "lightning bolt" portion of the battery icon appears when the
terminal is connected to an external power source.
Battery charge level
The coloured bars blink (one level at a time) when the battery is charging.
100%
charge
or less
75%
charge
or less
50%
charge
or less
25%
charge
or less1
0%
charge2
25% charge or less: The terminal may power off. Data will not be lost if this happens. Recharge the battery as
soon as possible.
At 0% charge: The terminal will power off unless connected to a power source. Data will not be lost if the
terminal powers off.
Power on
Press and hold the green key until the screen illuminates.
Power off
Press and hold down the punctuation key, then press the yellow key until the terminal begins to power
off.

Moneris Core® Move/5000 Wireless Terminal: Setting up Your Hardware 9
Merchant support
If you need assistance with your payment processing solution, we’re
here to help, 24/7.
We’re only one click away.
Visit moneris.com/support-move5000 to:
download additional copies of this guide and other resources;
consult the Moneris Move/5000 Online Manual in WebHelp format to understand all the options on
your terminal and how to use them
Visit shop.moneris.com to purchase point-of-sale supplies and receipt paper
Visit insights.moneris.com for business and payment news, trends, customer success stories, and quarterly
reports & insights
Need us on-site? We’ll be there.
One call and a knowledgeable technician can be on the way. Count on minimal disruptions to your business as
our Field Services provide assistance with your payment terminals.
Can’t find what you are looking for?
Call Moneris Customer Care (available 24/7) toll-free at 1-866-319-7450. We’ll be happy to help.
You can also send us a secure message 24/7 by logging in to Merchant Direct® at
moneris.com/mymerchantdirect.

MONERIS, MONERIS BE PAYMENT READY & Design and MERCHANT DIRECT are registered trade-marks of Moneris Solutions Corporation. Mastercard is a
registered trademark, and the circles design is a trademark of Mastercard International Incorporated. INTERAC is a registered trade-mark of Interac Inc.
AMERICAN EXPRESS is a registered trade-mark of American Express Company. VISA is a trademark owned by Visa International Service Association and
used under license. All other marks or registered trade-marks are the property of their respective owners.
© 2019 Moneris Solutions Corporation, 3300 Bloor Street West, Toronto, Ontario, M8X 2X2. All Rights Reserved. This document shall not wholly or in part,
in any form or by any means, electronic, mechanical, including photocopying, be reproduced or transmitted without the authorized consent of Moneris
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correctness, accuracy, reliability or otherwise.
Your gift card processing is governed by your agreement for gift card services with Moneris Solutions Corporation. Your loyalty card processing is governed
by your agreement for loyalty card services with Moneris Solutions Corporation. Your DCC processing is governed by your agreement for Dynamic Currency
Conversion services with Moneris Solutions Corporation. Your credit and/or debit card processing is governed by the terms and conditions of your
agreement(s) for merchant credit/debit card processing services with Moneris Solutions Corporation. It is your responsibility to ensure that proper card
processing procedures are followed at all times. Please refer to the Moneris Merchant Operating Manual (available at: moneris.com/support) and the
terms and conditions of your applicable agreement(s) for credit/debit processing or other services with Moneris Solutions Corporation for details.
Move/5000 Setting up your hardware EN (10/2019)